ESBD_431013_1750870535020_HHS0016181 Exhibit_2 Warranty_Resolution.pdf
PDF 104 KB Posted
- Attached to
- HHS0016181 Groceries Big Spring SH
- Solicitation number
- HHS0016181
- Issued by
- Texas
About this file
The document is a Warranty and Complaint Resolution Form (Exhibit #2) for the Texas Health and Human Services Commission (HHSC), specifically for the procurement of groceries for the Big Spring State Hospital. The Invitation for Bid (IFB) number is HHS0016181, with a contract term from September 1, 2025, through August 31, 2026, and potential renewal options. This form is a mandatory submission requirement for bidders, outlining the vendor's commitments and obligations regarding product quality and complaint resolution.
The form details specific warranty and complaint resolution requirements, including a guarantee that products will comply with contractual specifications. Vendors must resolve complaints within 90 days, provide a point of contact, conduct cause and effect analysis, and implement corrective actions. The document specifies associated costs for complaint investigation, including storage costs, employee investigation time at $20/hour, shipping and sample costs, and third-party laboratory testing. Notably, if any part of a product shipment is found non-compliant, the entire shipment may be reimbursed or replaced. Unacceptable responses or failure to meet resolution timeframes can result in vendor tracking reports and potential discontinuation of food awards to the vendor and manufacturer.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2
Texas Health and Human Services Commission For Procurement of Groceries, Big Spring State Hospital
IFB: HHS0016181
September 1, 2025, through August 31, 2026, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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