ESBD_430031_1750691558548_HHS0016356 Exhibit_2 Warranty_Resolution.pdf
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- Attached to
- HHS0016356 Frozen food Rusk State Hospital
- Solicitation number
- HHS0016356
- Issued by
- Texas
About this file
The document is a Warranty and Complaint Resolution Form (Exhibit #2) for the Texas Health and Human Services Commission (HHSC), specifically for the procurement of frozen food products for the Rusk State Home (SH). The solicitation is identified by IFB number 529-HHS0016356, covering the contract period from September 1, 2025, through August 31, 2026, with potential renewals. This form is a mandatory submission requirement for bidders and outlines the vendor's obligations for product warranty and complaint resolution.
The form details specific requirements for product compliance, including a guarantee that products meet contractual specifications, a commitment to resolve complaints within 90 days, and provisions for addressing product issues. The vendor must provide a point of contact, conduct cause and effect analysis, implement corrective actions, and offer reimbursement or product replacement. The document also specifies potential consequences for unacceptable responses, including vendor tracking reports and potential discontinuation of food awards. Associated investigation costs, such as storage, employee time, shipping, and third-party laboratory testing, will be the vendor's responsibility if product issues are identified.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2
Texas Health and Human Services Commission For Procurement of Frozen Food Products, Rusk SH
IFB: 529- HHS0016356
September 1, 2025, through August 31, 2026, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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