ESBD_429923_1750687106930_HHS0016351 Exhibit_2 Warranty_Resolution.pdf
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- Attached to
- HHS0016351 Snacks Mexia SSLC
- Solicitation number
- HHS0016351
- Issued by
- Texas
About this file
This document is a Warranty and Complaint Resolution Form (Exhibit #2) for the Texas Health and Human Services Commission (HHSC) related to the procurement of snacks for the Mexia State Supported Living Center (SSLC). The solicitation is identified by IFB: 529-HHS0016351 and covers the contract period from September 1, 2025, through August 31, 2026, with potential renewals. The form requires vendors to certify their commitment to product compliance, warranty, and complaint resolution processes.
The form outlines specific vendor responsibilities, including guaranteeing product compliance with contractual requirements, resolving complaints within 90 days, and addressing associated investigation costs. Vendors must provide a point of contact, conduct cause and effect analysis, implement corrective actions, and offer reimbursement or product replacement. The document stipulates that unacceptable responses or failure to meet resolution timeframes may result in a vendor tracking report and potential discontinuation of HHSC food awards to the vendor and manufacturer. Vendors must respond to problems within 72 hours of HHSC notification and are subject to various associated costs, including storage, employee time, shipping, and third-party laboratory testing.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2
Texas Health and Human Services Commission For Procurement of Snacks, Mexia SSLC
IFB: 529- HHS0016351
September 1, 2025, through August 31, 2026, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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