ESBD_409662_1744314389914_HHS0016032 Exhibit_2 Warranty_Resolution.docx
DOCX document 35 KB Posted
- Attached to
- HHS0016032 Groceries Mexia SSLC
- Solicitation number
- HHS0016032
- Issued by
- Texas
About this file
This document is a Warranty and Complaint Resolution Form for the Texas Health and Human Services Commission (HHSC) related to a groceries procurement for the Mexia State Supported Living Center (SSLC). The contract is for food service, covering the period from September 1, 2025, through August 31, 2026, with potential renewals. The form outlines the vendor's commitments to product compliance, complaint resolution, and quality assurance.
The warranty agreement requires the contractor to resolve complaints within 90 days and includes provisions for associated investigation costs, such as storage expenses, employee time, shipping, and laboratory testing. The vendor must respond to HHSC notifications within 72 hours and agrees to reimburse or replace entire shipments found non-compliant. Failure to meet resolution requirements may result in vendor tracking reports and potential discontinuation of food awards to the vendor and manufacturer. The document requires signature by a company officer with legal and fiscal contract authority.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Groceries for Mexia SSLC-Food Service
IFB: 529- HHS0016032
September 1, 2025, through August 31, 2026, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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