ESBD_383214_1732307761902_[A] Technical_Response.docx

RFP 24-204 Attachment A Technical Response

This Technical Requirements attachment is comprised of a series of requirements. The Respondent is required to clearly mark one (and only one) of the three right-most columns (Complies, Does Not Comply, Partially Complies) for each requirement, as follows:

· Complies – The proposed solution does, today (or will at the time of contract award), fully satisfy the requirement.

· Does Not Comply – The proposed solution does not, today (nor will it, at the time of contract award), substantially satisfy the requirement.

· Partially Complies – The proposed solution does, today (or will, at the time of contract award), substantially (though incompletely or, perhaps, in an alternate way) satisfy the requirement.

Following the requirements is space for the Respondent to add additional information supporting, or elaborating upon, the compliance declaration for the requirements in the table. While there are no limitations on the extent of this additional information, such information should be focused on the specific requirements being addressed. Concise details and brevity are encouraged. If no additional information is being provided for a particular table of requirements, the Respondent should include a statement to that effect (e.g., “N/A,” “None,” “No details provided,” etc.) to confirm that the lack of supporting information is deliberate and not an oversight.

In this document, the following abbreviations may be used without further definition:

BOM – Bill Of Materials LAN – Local Area Network MLPS – Multiprotocol Label Switching NG911 – Next Generation 911 NGFW - NextGen Fire Walls NOC – Network Operations Center QoS - Quality of Service SNMP – Simple Network Management Protocol VoIP – Voice over Internet Protocol VPN – Virtual Private Network WAN – Wide Area Network |_| By checking this box, you acknowledge you have read and understand.

General Requirements

Elaborate on each point above in the following sections.

Network Operations Center (NOC) for 24 x 7 x 365 monitoring of NG911 client network(s) – Layer 3, 4G/5G LTE wireless, microwave point to point, internet, etc.

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Provide 24 x 7 x 365 manned contact number (Help Desk).

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Notifications and escalation of repair 24 x 7 x 365.

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SNMP and ping monitoring of NG911 client network devices.

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Network router/switch configuration and management.

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Management and upkeep of circuit IDs.

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Mechanism to capture and report notification and escalation processes.

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Tier 1 escalation to NG911 client’s network provider.

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Notification to NG911 client upon resolution.

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Change management and configuration of NG911 network equipment (router/switch).

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Backup and restoration of network equipment configurations.

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Management of fault restoration of NG911 network equipment – logical and physical.

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Monitor NextGen firewalls (NGFW) and respond to incidents 24 x 7 x 365 by NOC.

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NextGen Firewall configuration support including VPN users, configuration and backup.

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NextGen firewalls (NGFW) intrusion detection Click or tap here to enter text.

Multi-factor authentication services Click or tap here to enter text.

Reports – monthly reports on availability, utilization, response time and error rates.

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Apply security patches as they become available to NG911 network devices.

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Configure traffic shaping and end to end Quality of Service (QoS) on every network element per call handling system requirements.

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Value Added Services The following table lists Value-Added Services that are desired, but not required.

Development of bill of materials (BOM) for network equipment projects.

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Development of quotes for network equipment replacement projects (engineering functions).

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Development of quotes for network changes.

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Development of network diagrams.

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Development of cybersecurity policy / network management documentation.

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Use the space below to enter any other proposed value-added services.

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Quality of Service (QoS) The importance of Quality of Service (QoS) in a 9-1-1 VoIP network cannot be overstated.

The absence of properly designed and configured QoS results in rapid deterioration of voice quality, which may be manifested in choppy or garbled voice conversations or even dropped calls.

QoS aims to improve performance of voice traffic over data networks by managing network bandwidth.

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QoS aims to improve performance of voice traffic over data networks by managing network delay.

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QoS aims to improve performance of voice traffic over data networks by managing network Jitter.

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QoS aims to improve performance of voice traffic over data networks by managing network Loss.

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Respondent must know the call handling system sends various types of traffic between different components such as the MDS, DDS, Consoles, IP phones and gateways. However, each category of traffic has a different requirement in terms of bandwidth, delay, jitter and loss. Respondent must be able to configure QoS.

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Respondent must know in the context of the call handling solutions, the term QoS implies end-to-end QoS between two communicating end points. It denotes the aggregate packet delay, jitter, and loss that is incurred on each IP packet by the LAN segment and WAN connection.

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Although the logical connection between both end-points portrayed in the diagram typically constitutes two or more LAN segments, the LAN’s negative impact on a packet’s QoS is, in general, minimal—due to the vast amount of bandwidth available and the non-blocking nature of the LAN switches deployed. QoS must also be implemented on the LAN to prevent it from being monopolized by unexpected bulk data transfers that might occur at inopportune times.

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A WAN, due to its bandwidth limitation, frequently poses a greater threat to voice quality between end points. When end points are connected by a “WAN cloud” (for example, IP, MPLS) that constitutes multiple intermediate nodes (for example, routers) and links with lower throughput, it is crucial that proper QoS measures are taken at every node within the cloud so that the end-to-end QoS requirement is met. To this end, a customer or VAR must ensure that a contracted service level agreement (SLA), which guarantees the network QoS, is in place with the WAN provider. It is also a good practice to assess a WAN QoS readiness by using a software tool before deploying call handling system on it.

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System Architecture Describe your system architecture that will be used to monitor the NextGen911 networks.

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