ESBD_377760_1727450814063_Attachment B - March 2024 Invoice & Reports.pdf
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- Solicitation number
- 473-24-00007
- Issued by
- Texas
About this file
This document is a March 2024 Relay Texas Service Compensation Invoice for the Public Utility Commission of Texas. It includes details on the usage charges for Telecommunications Relay Service (TRS) and Captioned Telephone Service (CapTel) provided by T-Mobile Accessibility during the month of March 2024. The invoice provides a breakdown of the minutes of service, completed calls, speed of answer, and service level for both TRS and CapTel. It also includes a detailed payment history for the contract from September 2021 through March 2024, as well as a checklist of required deliverables. The total amount due for this invoice is $153,767.50.
The invoice shows that the monthly recurring charges for TRS usage are $14,950 and for CapTel usage are $51,550, totaling $66,500 per month. There were also one-time charges of $20,767.50 for a Quality Assurance Audit. The contract has been in effect since September 2021, with T-Mobile taking over the account from Sprint in July 2023. The invoice indicates the service levels and other performance metrics have been met in accordance with the contract requirements.
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Text version
March 2024
Olivia Dominguez Accessibility Relationship Manager
SERVICE COMPENSATION:
Usage Charges / TRS - monthly recurring charge $14,950.00
Usage Charges / CapTel - monthly recurring charge $51,550.00
Total Usage Charges for this Invoice $66,500.00
ASA NON-COMPLIANCE - LIQUIDATED DAMAGES:
ASA Non-Compliance $0.00
Missed Service Level - 85% $0.00
Total Service Compensation with ASA Non-Compliance and overbilling $66,500.00
PUBLICITY EXPENSE:
Outreach Expense Non-reimbursement $0.00
Outreach Expense Reimbursement - March 2024 $0.00
Total Service Compensation with Outreach Expense Reimbursement $66,500.00
AUDIT EXPENSE:
Report on the Description of System, Suitability of Design and $0.00 Operating Effectiveness of Controls - Relay Texas (Hurlbert CPA)
Quality Assurance Audit $20,767.50
Total Service Compensation with Audit Expenses $87,267.50
PREVIOUS MONTH'S BALANCE LEFT OVER AFTER PAYMENT BY RELAY TEXAS: $66,500.00
TOTAL AMOUNT DUE (**): $153,767.50
Olivia V. Dominguez Accessibility Relationship Manager
** See Texas invoices & payments reflecting payments received through April 8, 2024
Date
RELAY TEXAS
SERVICE COMPENSATION INVOICE FOR THE MONTH OF:
March 2024
INVOICE DATE: 4/10/2024
INVOICE NUMBER: 991313729-10
4/17/24
Public Utility Commission of Texas Jay Stone, CTCM, CTPM, PUCT Contract/Program Administrator
I certify that the above charges are to the best of my knowledge accurate, current, just and have not been billed except as indicated and that payment therefore has not been received by T-Mobile. Invoice accurately describes the Services performed and the Services were performed in compliance with the Contract.
DETAILS OF COMPENSATION
AND STATISTICS
YEAR-TO-DATE PAYMENT HISTORY
Total Conversation Minutes - TRS 12,928.5 Total Conversation Minutes - Speech to Speech 2,595.8 Total Conversation Minutes 15,524.3
Number of Completed Calls 1,907
Average Length of Outbound Calls (conversation minutes) 6.78
Average Length of Completed Relay Calls (session minutes) 8.18
Average Call Setup/Wrap Up Time (minutes) 17.11%
Average Speed of Answer (in seconds) 1.80
Service Level 97%
Total Conversation Minutes 5,476.7
Number of Completed Calls 1,759
Average Length of Outbound Calls (conversation minutes) 3.11
Average Length of Completed Relay Calls (session minutes) 3.36
Average Call Setup/Wrap Up Time (minutes) 7.44%
Average Speed of Answer (in seconds) 1.24
Service Level 99%
Total Minutes 450.0
Number of Events 1
RELAY TEXAS - MARCH 2024
DETAILS OF STATISTICS - TRS
DETAILS OF STATISTICS - RELAY CONFERENCE CAPTIONING
DETAILS OF STATISTICS - CAPTEL
Usage Period Invoice Amt Difference Date Received
09/01/21 - 09/30/21 $66,938.18 $66,938.18 $0.00 11/23/2021 10/01/21 - 10/31/21 $66,500.00 $66,500.00 $0.00 12/22/2021 11/01/21 - 11/30/21 $66,801.77 $66,801.77 $0.00 1/27/2022 12/01/21 - 12/31/21 $68,500.00 $68,500.00 $0.00 2/28/2022 01/01/22 - 01/31/22 $66,500.00 $66,500.00 $0.00 3/25/2022 02/01/22 - 02/28/22 $69,781.45 $69,781.45 $0.00 4/22/2022 03/01/22 - 03/31/22 $67,162.12 $67,162.12 $0.00 5/25/2022 04/01/22 - 04/30/22 $66,500.00 $66,500.00 $0.00 6/29/2022 05/01/22 - 05/31/22 $66,500.00 $66,500.00 $0.00 7/28/2022 06/01/22 - 06/30/22 $84,125.00 $84,125.00 $0.00 8/18/2022 07/01/22 - 07/31/22 $65,500.00 $65,500.00 $0.00 9/23/2022 08/01/22 - 08/31/22 $69,839.16 $69,839.16 $0.00 10/25/2022
Usage Period Invoice Amt Difference Date Received
09/01/22 - 09/30/22 $66,500.00 $66,500.00 $0.00 11/21/2022 10/01/22 - 10/31/22 $67,500.00 $67,500.00 $0.00 12/21/2022 11/01/22 - 11/30/22 $164,178.00 $164,178.00 $0.00 1/25/2023 12/01/22 - 12/31/22 $67,695.00 $67,695.00 $0.00 2/27/2023 01/01/23 - 01/31/23 $72,948.40 $72,948.40 $0.00 3/22/2023 02/01/23 - 02/28/23 $67,514.62 $67,514.62 $0.00 4/19/2023 03/01/23 - 03/31/23 $66,496.00 $66,496.00 $0.00 5/24/2023 04/01/23 - 04/30/23 $66,500.00 $66,500.00 $0.00 6/6/2023 05/01/23 - 05/31/23 $67,115.20 $67,115.20 $0.00 7/27/2023 06/01/23 - 06/30/23 $66,901.71 $66,901.71 $0.00 9/8/2023 07/01/23 - 07/31/23 $68,276.79 $68,276.79 $0.00 10/13/2023 08/01/23 - 08/31/23 $68,111.77 $68,111.77 $0.00 10/27/2023
Usage Period Invoice Amt Difference Date Received
09/01/23 - 09/30/23 $67,693.69 $67,693.69 $0.00 12/10/2023 10/01/23 - 10/31/23 $66,500.00 $65,500.00 $1,000.00 12/24/2023 11/01/23 - 11/30/23 $66,000.00 $66,000.00 $0.00 1/27/2024 12/01/23 - 12/31/23 $66,500.00 $66,500.00 $0.00 2/29/2024 01/01/24 - 01/31/24 $66,000.00 $66,000.00 $0.00 3/30/2024 02/01/24 - 02/29/24 $66,500.00 $0.00 $66,500.00 03/01/24 - 03/31/24 $87,267.50 $0.00 $87,267.50
991313729-3
991313729-10
Invoice No. Payment Amt
Amount owed for Fiscal Sep. 2023-Aug. 2024 $154,767.50
Amount owed for Fiscal Sep. 2022-Aug. 2023 $0.00
991313729-5 991313729-6 991313729-7 991313729-8 991313729-9
10040230000173
10110220000172
Payment Amt
10060220000172
10080220000172
10100220000172
10120220000173 10010230000173 10020230000173 10030230000173
Invoice No.
10090210000163
10120210000163 10110210000163
10090220000172 Invoice No.
$154,767.50
10040220000172
Total amount owed
$0.00
Payment Amt
10070220000172
Amount owed for Fiscal Sep. 2021-Aug. 2022
10100210000163
10030220000172 10020220000172 10010220000163
10050220000172
991313729-2 10060230000173 10050230000173
991313729-4
RELAY TEXAS
YEAR-TO-DATE PAYMENT HISTORY
Texas invoices & payments
Sprint account number: 926099087 (prior to July 1, 2023)
T-Mobile account number: 991313729 (effective July 1, 2023)
CHECKLIST OF DELIVERABLES
Was the Report included TAB Report Name with the Monthly Invoice?
Sign-off Page Yes Details of Statistics (TRS, CapTel and Relay Conference Captioning) Yes
YTD Payment History Texas Invoices and Payments Yes Checklist of Deliverables T-Mobile - Relay Texas Contract Checklist of Deliverables Yes Invoice Summary Relay Texas Service Compensation Invoice Yes Publicity/ Outreach Fiscal Year 2023-24 Texas Publicity/Outreach Activities and Expenses Yes Fiscal Year 2024 Yes TRS Statistics Relay Texas Traffic Report-TRS Conversation Mintues Yes English Call Detail Calls to Relay Texas by Device (English) Yes Spanish Call Detail Calls to Relay Texas by Device (Spanish) Yes TRS Interstate Relay Texas on Interstate Yes TRS Intrastate Relay Texas on Intrastate Yes Attempted Calls Calls to Relay Texas by Modality Yes CapTel Statistics Texas CapTel Service Patterns Conversation Minutes Yes (STS) Speech to Speech Relay Texas Speech to Speech Yes Usage Chart September 2023-August 2024 Texas Access to Relay Products Yes Annual Data Collection January 2024-December 2024 Texas Access to Relay Products Yes Current Month reporting Yes Invoice Yes CapTel Summary Yes Average Speed of Answer Yes Weighted Service Level (85/10) Yes CapTel Daily Traffic Statistics - for daily service level Yes Inbound Calls by Call Center - TRS Yes Originating City - CapTel Yes Originating City - TRS Yes Monthly Usage - RCC Yes Billing Detail by Day - RCC Yes Customer Contacts - Complaint Log - TRS Yes Customer Contacts - Complaint Log - CapTel Yes
I approve payment of this invoice.
Jay Stone Relay Texas Administrator N/A
Yes No, with comment Incomplete
T-MOBILE - RELAY TEXAS CONTRACT
CHECKLIST OF DELIVERABLES:
For the period March 2024
I certify that the above mentioned contractual deliverables were received, reviewed and in order to the acceptance of the Contract guidelines.
INVOICE SUMMARY
2023 2023 2023 2023 2024 2024 2024 2024 2024 2024 2024 2024
Service Compensation: Conversation Minutes September October November December January February March April May June July August Total
Total Service, Includes TRS and STS Conversation Minutes (Usage)
$14,950.00 $14,950.00 $14,950.00 $14,950.00 $14,950.00 $14,950.00 $14,950.00 $104,650.00
Total Service, Includes CapTel Conversation Minutes (Usage)
$51,550.00 $51,550.00 $51,550.00 $51,550.00 $51,550.00 $51,550.00 $51,550.00 $360,850.00
Service Compensation with ASA Non-compliance (Liquidated Damages)
$0.00 $0.00 ($1,500.00) $0.00 ($500.00) ($1,000.00) $0.00 ($3,000.00)
Publicity/Outreach Reimbursable Expense
$1,193.69 $0.00 $1,000.00 $0.00 $0.00 $0.00 $0.00 $2,193.69
SSAE 16 Type II Audit $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Quality Audit $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $20,767.50 $20,767.50
Actual Total Due this Month $67,693.69 $66,500.00 $66,000.00 $66,500.00 $66,000.00 $65,500.00 $87,267.50 $485,461.19
Relay TX RPM signature Olivia Dominguez Olivia Dominguez Olivia Dominguez Olivia Dominguez Olivia Dominguez Olivia Dominguez Olivia Dominguez
RTX Payment History $0.00 $136,388.56 $0.00 $133,193.69 $66,000.00 $66,500.00 $0.00 $402,082.25
"Balance from Last Statement" $136,388.56 $204,082.25 $134,193.69 $200,193.69 $133,500.00 $132,500.00 $66,500.00 $1,007,358.19
Difference that RTX Owes (NOT counting this month's charges)
$136,388.56 $67,693.69 $134,193.69 $67,000.00 $67,500.00 $66,000.00 $66,500.00
September October November December January February March April May June July August Total
Publicity/Outreach Monthly Expense $1,193.69 $0.00 $1,000.00 $0.00 $0.00 $0.00 $0.00 $2,193.69
Relay Texas Service Compensation Invoice September 2023 - August 2024
Texas Account #991313729
New Contract Compliance beginning December 2020
PUBLICITY/OUTREACH
Fiscal Year 2024 Texas Publicity/Outreach Activities Expenses
Date Description of Activity
Total Attendees
Description of Expense Cost YTD
September 9/11 Golden Age Health Fair-Lockhart, TX 300 booth fee $100.00 9/13 Give away candy for Health Fair booth giveaway $13.80 9/13 Golden Age Health Fair-Lockhart, TX mileage mileage 75.90 @ .655 $49.71 9/25 Texas School for the Deaf Foundation Gala TSDF sponsorship gala $1,030.18
Total September $1,193.69 $1,193.69
Date Description of Activity
Total Attendees
Description of Expense Cost YTD
October
Total October $0.00 $1,193.69
Date Description of Activity
Total Attendees
Description of Expense Cost YTD
November 11/17 Greater Austin Deaf Foundation Austin Deaf Foundation sponsorship gala $1,000.00
Total November $1,000.00 $2,193.69
Date Description of Activity
Total Attendees
Description of Expense Cost YTD
December
Total December $0.00 $2,193.69
Date Description of Activity
Total Attendees
Description of Expense Cost YTD
January
Total January $0.00 $2,193.69
Date Description of Activity
Total Attendees
Description of Expense Cost YTD
February
Total February $0.00 $2,193.69
Date Description of Activity
Total Attendees
Description of Expense Cost YTD
March $0.00
Total March $0.00 $2,193.69
YEAR-TO-DATE REPORTING
2023 2024 Sep Oct Nov Dec Jan Feb Mar Apr May June July Aug TOTAL
Total Conversation Minutes 22,786 18,441 15,724.3 19,815.0 25,626.8 18,352.5 15,524.3 136,269.7 Monthly Recurring Charge $14,950.00 $14,950.00 $14,950.00 $14,950.00 $14,950.00 $14,950.00 $14,950.00 $104,650.00
INBOUND CALLS (SGACB102-8-REG does not include STS) AVERAGE Local 1,284 1,280 1,066 1,211 1,217 1,066 992 1,159 Intrastate Intralata 20 27 16 11 33 9 2 17 Intrastate Interlata 84 118 123 122 53 41 72 88 Interstate 107 169 121 99 102 90 114 115 General Assistance 21,902 22,309 20,227 20,510 25,081 20,396 19,323 21,393 Toll-Free 698 581 479 641 804 603 499 615 Directory Assistance 0 1 0 1 0 0 2 1 900 Pay Per Call 0 0 0 0 0 0 0 0 International 3 3 3 7 27 15 10 10 Marine 0 0 0 0 0 0 0 0 Other 0 0 0 0 0 0 0 0 Total Inbound Calls 24,098 24,488 22,035 22,602 27,317 22,220 21,014 23,396 Completed Calls 2,628 2,315 1,938 2,369 2,760 2,147 1,907 2,295 Busy Ring No Answer 627 807 752 870 989 942 706 813 Total Outbound Calls 3,255 3,122 2,690 3,239 3,749 3,089 2,613 3,108
AVERAGE
Average Length of Call (Mins.)
8.67 7.97 8.11 8.36 9.29 8.55 8.14 8.48
Total # of Calls 25,157 25,431 22,917 23,749 28,435 23,032 21,705 24,347 Total # of Inbound Calls 24,098 24,489 22,036 22,602 27,317 22,220 21,014 23,397 Total # of Outbound Calls 3,255 3,122 2,690 3,239 3,354 2,636 2,382 2,954
Total Completed Calls 2,628 2,315 1,938 2,369 2,760 2,147 1,907 2,295
AVERAGE
Offered 25,071 24,931 22,559 22,912 28,204 23,054 21,518 24,036 Answered 23,433 23,645 21,366 21,890 26,496 21,443 20,370 22,663 In Queue 25,071 24,931 22,559 22,912 28,204 23,054 21,518 24,036 Abandoned in Queue 1,638 1,286 1,193 1,022 1,708 1,611 1,148 1,372
SPEED OF ANSWER (ASA and SVL) AVERAGE Service Level 96% 98% 97% 98% 96% 95% 97% 96.7% Monthly Avg. 2.9 1.6 2.1 1.5 2.5 2.6 1.8 2.1
TOTAL
Complaints 0 0 0 1 0 1 0 2 Commendations 0 0 0 0 1 0 0 1 Inquiries/Other 102 126 73 72 66 103 66 608
Total 102 126 73 73 67 104 66 611
CUSTOMER CONTACTS - TRS
Relay Texas Traffic Report - TRS
* CONVERSATION Minutes *
ACCOUNT SUMMARY AND TRAFFIC PATTERNS 102-8
NUMBER OF CALLS TO RELAY (DELAYED CALL REPORT)
Calls to Relay Texas by Device (English)
TTY- Baudot Sept Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Average Outbound Calls 1,547 1,646 1,480 2,046 2,436 1,859 1,656 1,810 % of Total Calls 40.12% 41.67% 48.49% 53.77% 67.78% 66.30% 58.58% 53.04% Minutes of Service 9,322.7 11,561.6 10,575.7 14,185.1 20,682.4 14,173.7 11,078.2 13,082.8 Average Length 6.03 7.02 7.15 6.93 8.49 7.62 6.69 7.13 Inbound Calls 10,247 10,381 9,847 10,498 13,206 10,611 9,661 10,636
TurboCode Outbound Calls 16 10 10 10 4 3 4 8 % of Total Calls 0.41% 0.25% 0.33% 0.26% 0.11% 0.11% 0.14% 0.24% Minutes of Service 69.5 96.9 18.2 42.1 72.3 22.6 39.8 51.6 Average Length 4.34 9.69 1.82 4.21 18.08 7.53 9.95 7.95 Inbound Calls 764 919 796 882 1,140 826 849 882
ASCII
Outbound Calls 0 10 18 1 0 2 0 4 % of Total Calls 0.00% 0.25% 0.59% 0.03% 0.00% 0.07% 0.00% 0.13% Minutes of Service 0.0 31.9 48.7 0.6 0.0 1.4 0.0 11.8 Average Length 0.00 3.19 2.71 0.60 0.00 0.70 0.00 1.03 Inbound Calls 52 118 122 53 57 41 40 69
Voice Outbound Calls 1,048 870 794 853 506 360 435 695 % of Total Calls 27.18% 22.03% 26.02% 22.42% 14.08% 12.84% 15.39% 20.37% Minutes of Service 3,600.2 810.1 459.1 594.4 382.1 317.1 370.9 933.4 Average Length 3.44 0.93 0.58 0.70 0.76 0.88 0.85 1.16 Inbound Calls 16,140 11,338 9,763 9,855 11,149 9,170 9,166 10,940
VCO
Outbound Calls 1,204 403 230 206 234 236 162 382 % of Total Calls 31.22% 10.20% 7.54% 5.41% 6.51% 8.42% 5.73% 11.20% Minutes of Service 3,440.1 2,001.7 1,601.3 1,381.0 1,658.6 1,564.1 1,048.5 1,813.6 Average Length 2.86 4.97 6.96 6.70 7.09 6.63 6.47 5.95 Inbound Calls 454 400 222 202 221 233 166 271
Calls to Relay Texas by Device (English)
HCO Sept Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Average Outbound Calls 26 35 16 12 17 34 15 22 % of Total Calls 0.67% 0.89% 0.52% 0.32% 0.47% 1.21% 0.53% 0.65% Minutes of Service 133.9 292.3 218.8 175.7 155.3 412.8 211.7 228.6 Average Length 5.15 8.35 13.68 14.64 9.14 12.14 14.11 11.03 Inbound Calls 16 26 9 5 14 28 14 16
Outbound Calls 0 0 0 0 0 0 0 0 % of Total Calls 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Minutes of Service 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Average Length 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Inbound Calls 0 0 0 0 0 0 0 0
Outbound Calls 0 0 0 0 0 0 1 0 % of Total Calls 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.04% 0.00% Minutes of Service 0.0 0.0 0.0 0.0 0.0 0.0 0.4 0.1 Average Length 0.00 0.00 0.00 0.00 0.00 0.00 0.40 0.06 Inbound Calls 6 3 0 0 0 0 1 1
Speech-to-Speech Outbound Calls 15 976 504 677 397 310 554 490 % of Total Calls 0.39% 24.71% 16.51% 17.79% 11.05% 11.06% 19.60% 14.37% Minutes of Service 53.6 3,189.3 2,347.6 3,173.0 2,261.2 1,596.8 2,595.8 2,173.9 Average Length 3.57 3.27 4.66 4.69 5.70 5.15 4.69 4.53 Inbound Calls 42 1,059 1,040 1,079 1,148 912 1,087 910
Total Outbound Calls 3,856 3,950 3,052 3,805 3,594 2,804 2,827 3,413 Minutes of Service 16,620.0 17,983.8 15,269.4 19,551.9 25,211.9 18,088.5 15,345.3 18,295.8 Inbound Calls 27,721 24,244 21,799 22,574 26,935 21,821 20,984 23,725
Deaf Blind Using Baudot
Deaf Blind Using ASCII
Calls to Relay Texas by Device (Spanish)
TTY- Baudot Sept Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Average Outbound Calls 20 32 14 17 33 26 31 25 % of Total Calls 11.05% 21.62% 9.86% 15.32% 21.02% 18.31% 28.44% 17.47% Minutes of Service 158.7 219.1 56.6 108.4 96.1 111.0 67.4 116.8 Average Length 7.94 6.85 4.04 6.38 2.91 4.27 2.17 4.72 Inbound Calls 120 92 77 56 111 87 57 86
Turbo Code Outbound Calls 0 0 0 0 0 0 0 0 % of Total Calls 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Minutes of Service 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Average Length 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Inbound Calls 1 1 0 0 0 0 0 0
ASCII
Outbound Calls 0 11 17 0 0 0 0 4 % of Total Calls 0.00% 7.43% 11.97% 0.00% 0.00% 0.00% 0.00% 2.83% Minutes of Service 0.0 53.3 63.5 0.0 0.0 0.0 0.0 16.7 Average Length 0.00 4.85 3.74 0.00 0.00 0.00 0.00 0.00 Inbound Calls 1 56 67 0 4 0 0 18
Voice Outbound Calls 8 41 34 41 40 39 39 35 % of Total Calls 4.42% 27.70% 23.94% 36.94% 25.48% 27.46% 35.78% 24.44% Minutes of Service 0.6 4.1 3.3 13.1 3.4 4.2 7.4 5.2 Average Length 0.08 0.10 0.10 0.32 0.09 0.11 0.19 0.15 Inbound Calls 1,882 1,121 1,089 1,019 1,362 1,167 1,033 1,239
VCO
Outbound Calls 153 64 77 53 84 77 39 78 % of Total Calls 84.53% 43.24% 54.23% 47.75% 53.50% 54.23% 35.78% 55.25% Minutes of Service 747.9 180.5 331.5 141.6 315.4 148.8 104.2 281.4 Average Length 4.89 2.82 4.31 2.67 3.75 1.93 2.67 3.60 Inbound Calls 78 34 44 32 53 57 27 46
Calls to Relay Texas by Device (Spanish)
HCO Sept Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Average Outbound Calls 0 0 0 0 0 0 0 0 % of Total Calls 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Minutes of Service 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Average Length 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Inbound Calls 0 0 0 0 0 0 0 0
Outbound Calls 0 0 0 0 0 0 0 0.00 % of Total Calls 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Minutes of Service 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Average Length 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Inbound Calls 0 0 0 0 0 0 0 0.00
Outbound Calls 0 0 0 0 0 0 0 0.00 % of Total Calls 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Minutes of Service 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Average Length 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Inbound Calls 0 0 0 0 0 0 0 0.00
Total Outbound Calls 181 148 142 111 157 142 109 141 Minutes of Service 907.2 457.0 454.9 263.1 414.9 264.0 179.0 420.0 Inbound Calls 2,082 1,304 1,277 1,107 1,530 1,311 1,117 1,390
Deaf Blind Using ASCII
Deaf Blind Using Baudot
Relay Texas - Interstate
Interstate Sept Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Average Inbound Calls 107 169 121 99 102 90 114 115 Outbound Calls 193 278 214 184 164 115 145 185 Completed Calls 124 157 112 99 91 81 92 108 Busy Ring No Answer Calls 69 121 102 85 73 34 53 77 BRNA Session Min 131.9 172.2 142.5 136.3 111.5 318.3 81.5 156.3 Conversation Min 843.4 462.1 507.5 169.6 338.0 570.7 415.1 472.3 TOTAL Session Min 1,181.6 889.5 787.9 438.7 574.0 999.6 630.9 786.0 Toll Free (51%) Inbound Calls 356 296 244 327 410 308 254.49 314 Outbound Call 461 386 327 456 528 411 338.64 415 Completed Calls 399 310 259 372 461 360 293.25 351 Busy Ring No Answer Calls 62 75 68 84 67 52 45.39 65 BRNA Session Min 104.8 113.6 112.0 130.1 167.2 74.1 62.4 109.2 Conversation Min 5,918.2 4,273.1 4,123.5 5,375.1 6,248.8 4,587.7 3,465.0 4,855.9 TOTAL Session Min 6,553.0 4,857.1 4,615.6 6,041.1 6,952.2 5,138.1 3,920.0 5,439.6 Interstate DA Inbound Calls 0 1 0 0 0.0 0.0 0 0 Outbound Call 0 1 0 0 0.0 0.0 0 0 Completed Calls 0 1 0 0 0.0 0.0 0 0 Busy Ring No Answer Calls 0 0 0 0 0.0 0.0 0 0 BRNA Session Min 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Conversation Min 0.0 3.4 0.0 0.0 0.0 0.0 0.0 0.5 TOTAL Session Min 0.0 8.9 0.0 0.0 0.0 0.0 0.0 1.3 900 NPA Access (51%) Inbound Calls 0 0 0 0 0.0 0.0 0 0 Outbound Call 0 0 0 0 0.0 0.0 0 0 Completed Calls 0 0 0 0 0.0 0.0 0 0 Busy Ring No Answer Calls 0 0 0 0 0.0 0.0 0 0 BRNA Session Min 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Conversation Min 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 TOTAL Session Min 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 International Inbound Calls 3 3 3 7 27 15 10 10 Outbound Call 4 5 9 14 50 21 17 17 Completed Calls 3 1 9 10 43 18 15 14 Busy Ring No Answer Calls 1 4 0 4 7 3 2 3 BRNA Session Min 1.2 5.0 0.0 27.9 20.0 3.7 1.1 8.4 Conversation Min 25.3 3.5 37.6 113.5 1,133.5 681.6 408.6 343.4 TOTAL Session Min 33.2 10.2 49.8 168.1 1,205.9 701.7 422.5 370.2 Total Interstate Inbound Calls 466 469 368 433 539 413 378 438 Outbound Call 658 670 550 654 742 547 501 617 Completed Calls 526 469 380 481 595 459 400 473 Busy Ring No Answer Calls 132 200 170 173 147 89 100 144 Session Min 237.9 290.8 254.5 294.3 298.7 396.1 145.0 273.9 Conversation Min 6,786.9 4,742.1 4,668.6 5,658.2 7,720.3 5,840.0 4,288.7 5,672.1 TOTAL Session Min 7,767.8 5,765.7 5,453.3 6,647.9 8,732.1 6,839.4 4,973.4 6,597.1 General Assistance GA Inbound Calls 21,902 22,309 20,227 20,510 25,081 20,396 19,323 21,393 GA Session Min 14,627.2 14,496.3 13,663.2 13,791.7 15,966.1 12,830.2 12,795.3 14,024.3
Relay Texas - Intrastate
Local Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug Average Inbound Calls 1,284 1,280 1,066 1,211 1,217 1,066 992 1,159 Outbound Calls 1,991 1,842 1,636 1,958 1,974 1,609 1,439 1,778 Completed Calls 1,613 1,381 1,183 1,405 1,620 1,284 1,159 1,378 Busy Ring No Answer Calls 378 461 453 553 354 325 280 401 BRNA Session Min 529.4 581.2 627.5 748.1 477.3 442.4 440.4 549.5 Conversation Min 6,704.3 5,877.1 4,290.8 5,300.0 8,994.8 6,238.7 5,074.5 6,068.6 TOTAL Session Min 9,531.5 8,244.7 6,537.8 7,974.8 11,671.5 8,528.1 7,171.1 8,522.8 Intrastate Intralata Inbound Calls 20 27 16 11 33 9 2 17 Outbound Calls 31 35 20 23 42 14 4 24 Completed Calls 19 32 15 18 39 14 4 20 Busy Ring No Answer Calls 12 3 5 5 3 0 0 4 BRNA Session Min 14.2 6.6 12.9 7.0 5.1 0.0 0.0 6.5 Conversation Min 72.0 93.0 51.0 181.3 272.8 65.9 25.5 108.8 TOTAL Session Min 111.9 159.8 87.7 212.8 331.4 100.3 29.2 147.6 Intrastate Interlata Inbound Calls 84 118 123 122 53 41 72 88 Outbound Calls 130 201 166 160 84 71 104 131 Completed Calls 85 131 108 101 59 45 53 83 Busy Ring No Answer Calls 45 70 58 59 25 26 51 48 BRNA Session Min 81.4 115.5 100.5 88.5 47.5 32.4 61.1 75.3 Conversation Min 531.4 424.7 389.2 314.7 344.1 203.4 172.4 340.0 TOTAL Session Min 751.5 743.0 649.3 552.1 463.1 298.0 316.4 539.1 Toll Free (49%) Inbound Calls 342 285 235 314 394 295 245 301 Outbound Calls 442 370 315 438 507 395 325 399 Completed Calls 383 298 249 358 442 345 282 337 Busy Ring No Answer Calls 59 73 66 80 65 49 44 62 BRNA Session Min 100.6 109.1 107.7 125.0 160.7 71.2 59.9 104.9 Conversation Min 5,686.2 4,105.6 3,961.7 5,164.4 6,003.8 4,407.7 3,329.1 4,665.5 TOTAL Session Min 6,296.0 4,666.7 4,434.5 5,804.2 6,679.6 4,936.6 3,766.2 5,226.3 Intrastate DA Inbound Calls 0 1 1 1 0 0 2 1 Outbound Calls 2 4 3 6 5 0 9 4 Completed Calls 2 4 3 6 5 0 9 4 Busy Ring No Answer Calls 0 0 0 0 0 0 0 0 BRNA Session Min 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Conversation Min 5.3 9.0 15.4 23.4 29.8 0.0 38.3 17.3 TOTAL Session Min 9.0 15.3 21.4 33.7 55.9 0.0 53.0 26.9
Relay Texas - Intrastate
900 NPA Access (49%) Sept Oct Nov Dec Jan Feb Mar Apr May June July August Average Inbound Calls 0 0 0 0 0 0 0 0 Outbound Calls 0 0 0 0 0 0 0 0 Completed Calls 0 0 0 0 0 0 0 0 Busy Ring No Answer Calls 0 0 0 0 0 0 0 0 BRNA Session Min 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Conversation Min 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 TOTAL Session Min 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Other Inbound Calls 0 0 0 0 0 0 0 0 Outbound Calls 0 0 0 0 0 0 0 0 Completed Calls 0 0 0 0 0 0 0 0 Busy Ring No Answer Calls 0 0 0 0 0 0 0 0 BRNA Session Min 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Conversation Min 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 TOTAL Session Min 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Total Intrastate Inbound Calls 1,730 1,711 1,441 1,659 1,697 1,411 1,313 1,566 Outbound Calls 2,596 2,452 2,140 2,585 2,612 2,089 1,881 2,337 Completed Calls 2,102 1,846 1,558 1,888 2,165 1,688 1,507 1,822 Busy Ring No Answer Calls 494 607 582 697 447 400 375 515 BRNA Session Min 725.6 812.4 848.6 968.6 690.6 546.0 561.4 736.2 Conversation Min 12,999.2 10,509.4 8,708.1 10,983.8 15,645.3 10,915.7 8,639.8 11,200.2 TOTAL Session Min 16,699.9 13,829.5 11,730.7 14,577.6 19,201.5 13,863.0 11,335.9 14,462.6
Texas TTY Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Average Attempted 26,457 22,836 18,508 21,033 28,119 22,342 20,297 22,799 Completed 26,451 22,823 18,479 21,025 28,112 22,336 20,245 22,782 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0 Texas VOICE Attempted 13,816 15,325 10,741 11,902 13,474 12,434 12,685 12,911 Completed 13,802 15,317 10,725 11,901 13,464 12,423 12,680 12,902 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0 Texas 711 Attempted 19,315 18,257 15,461 17,540 19,861 16,663 18,337 17,919 Completed 19,292 18,240 15,446 17,516 19,842 16,654 18,286 17,897 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0 Texas 711 TTY Attempted 6,055 5,654 5,741 6,120 6,930 5,527 6,001 6,004 Completed 6,055 5,654 5,741 6,120 6,930 5,527 6,001 6,004 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0 Texas 711 VOICE Attempted 541 728 611 611 734 552 646 632 Completed 541 728 611 611 734 552 646 632 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0
Attempted 890 869 931 982 1,080 746 799 900 Completed 890 869 931 982 1,080 746 799 900 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0 Texas VCO Attempted 101 249 107 90 110 115 65 120 Completed 101 248 107 90 110 115 65 119 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0
Relay Texas - Attempted Calls Breakdown
Texas 711 SPEECH-TO-SPEECH
Relay Texas - Attempted Calls Breakdown
Texas SPANISH Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Average Attempted 1,331 1,083 1,927 1,865 2,596 2,278 2,140 1,889 Completed 1,331 1,082 1,924 1,864 2,594 2,275 2,138 1,887 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0
Attempted 105 51 50 48 41 24 32 50 Completed 105 51 50 48 41 24 32 50 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0 Texas ASCII Attempted 716 87 75 39 19 20 10 138 Completed 716 87 75 39 19 20 10 138 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0
Attempted 41 119 117 112 97 199 799 212 Completed 41 119 117 112 97 199 799 212 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0
Attempted 0 0 0 0 0 0 0 0 Completed 0 0 0 0 0 0 0 0 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0 Texas 900 Attempted 0 0 0 0 0 0 0 0 Completed 0 0 0 0 0 0 0 0 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0 Texas TELEBRAILLE Attempted 8 9 1 2 5 0 2 4 Completed 8 9 1 2 5 0 2 4 Blocked 0 0 0 0 0 0 0 0 Abandoned 0 0 0 0 0 0 0 0
Texas VCO SPEECH-TO-SPEECH
Texas SPEECH-TO-SPEECH
Texas SPANISH INTERPRETER
Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug Average Total
Monthly Recurring Charge $51,500.00 $51,500.00 $51,500.00 $51,500.00 $51,500.00 $51,500.00 $51,500.00 $257,500.00
Average Total Data In 3,117 3,252 2,452 2,283 2,062 1,589 1,330 2,298 16,085 Voice In 687 686 515 389 432 500 429 520 3,638 Total Calls 3,804 3,938 2,967 2,672 2,494 2,089 1,759 2,818 19,723
Average Total Intra-state 2,264 2,368 1,872 1,785 1,566 1,122 894 1,696 11,871 Inter-state 308 290 191 205 158 181 161 International 0 0 1 1 0 1 0 0 3 Toll-Free 332 180 181 141 147 183 174 191 1,338 900 0 0 0 0 0 0 0 Answering Machine 1 0 0 0 1 0 0 0 2 2-Line 494 493 308 208 275 383 338 357 2,499 General Assistance 199 308 249 145 201 106 102 187 1,310 Other 206 299 165 187 146 113 90 172 1,206 Total Calls 3,804 3,938 2,967 2,672 2,494 2,089 1,759 2,818 19,723
Average Total Intra-state 5,675.6 5,846.7 5,549.0 3,768.7 3,933.8 3,004.4 2,549.6 4,332.5 30,327.8 Inter-state 1,000.5 1,067.4 563.3 723.5 815.5 769.2 553.4 784.7 5,492.8 International 0.0 0.0 0.0 0.6 0.0 0.0 0.0 0.1 0.6 Toll-Free 1,491.6 1,715.5 1,257.1 817.1 1,290.9 1,358.5 1,672.9 1,371.9 9,603.6 900 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Answering Machine 0.7 0.0 0.0 0.0 0.3 0.0 0.0 0.1 1.0 2 Line 760.6 798.0 579.5 483.3 435.5 767.8 548.9 624.8 4,373.6 General Assistance 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Other 393.1 534.0 248.4 322.3 209.6 136.5 151.9 285.1 1,995.8 Total Conversation Min 9,323.0 9,962.0 8,198.0 6,115.5 6,685.6 6,036.4 5,476.7 7,399.6 51,797.2
Average Total AVG Conversation Min. 1.54 2.53 2.77 2.29 2.68 2.89 3.11 2.54 ESN Count 119 123 113 100 101 96 86 105 738
Highest User Conv. Time 882 1,049 1,099 580 1,144 563 458.1 825.0
Blockage 0 0 0 0 0 0 0 0 0 Inbound Calls 3,846 3,963 2,989 2,704 2,512 2,101 1,776 2,842 19,891 Abandoned Calls 42 25 22 32 18 12 17 24 168 Answered Calls 3,804 3,938 2,967 2,672 2,494 2,089 1,759 2,818 19,723 GA Calls 199 308 249 145 201 106 102 187 1,310 Completed Calls 3,263 3,239 2,478 2,338 2,056 1,801 1,484 2,380 16,659 Busy/NA Calls 342 391 240 189 237 182 173 251 1,754 Ave Ans Sec 0.60 0.68 0.60 0.72 0.65 0.52 0.51 0.61 4.28
% Ans in 10 Sec w/Aban 98.31% 98.94% 98.83% 98.26% 98.89% 99.24% 98.93% 98.77%
% in 10 Sec no Aban 99.34% 99.42% 99.43% 99.18% 99.40% 99.66% 99.66% 99.44% Ave Queve Seconds 0.99 0.94 0.88 1.11 0.82 0.74 1.24 0.96 Customer Contacts Complaints 0 0 0 0 0 0 0 0 0 Commendations 0 0 0 0 0 0 0 0 0 Inquiries 10 6 2 1 0 9 6 5 34
Relay Texas - CapTel Service Patterns - Conversation Minutes
Monthly Call Report
2023 2024
CapTel Traffic Patterns
Number of Calls by each Traffic Pattern
Total Conversation Min
Page 1CapTel Statistics
Relay Texas - Speech-to-Speech
Sept Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Average
Total Conversation Minutes 2,999.9 3,189.3 2,347.6 3,173.0 2,261.2 1,596.8 2,595.8 2,594.8
INBOUND CALLS (SGACB102-8)
Local 41 23 28 51 22 14 17 Intrastate Intralata 0 0 1 0 0 0 0 Intrastate Interlata 138 127 107 152 140 115 204 Interstate 20 116 37 43 37 21 24 General Assistance 740 715 811 777 898 733 791 Toll-Free 33 66 53 56 51 28 51 Directory Assistance 0 5 0 0 0 0 1 900 Pay Per Call 0 0 0 0 0 0 0 International 3 7 3 0 1 1 0 Marine 0 0 0 0 0 0 0 Other 0 0 0 0 0 0 0 Total Inbound Calls 975 1,059 1,040 1,079 1,149 912 1,088 Completed 365 711 418 595 372 290 512 Busy Ring No Answer 23 265 86 82 25 20 42 Total Outbound Calls 388 976 504 677 397 310 554
Sept Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Total
TRS 22,786.0 18,440.8 15,724.3 19,815.0 25,626.8 18,352.5 15,524.3 136,269.7
CapTel 9,322.1 9,961.6 8,209.3 6,115.5 6,685.6 6,036.4 5,476.7 51,807.2
Total 32,108.1 28,402.4 23,933.6 25,930.5 32,312.4 24,388.9 21,001.0 188,076.9
2023 2024
Dec Jan Feb Mar Apr May June July Aug Sep Oct Nov Starting balance 20,000 19,400 18,770 17,870 Minutes of usage 600 630 900 450 Ending balance 19,400 18,770 17,870 17,420
TOTAL
Events 2 2 2 1 7
September 2023 - August 2024 Texas Access to Relay Products
Total Conversation Minutes
December 2023 - November 2024 Texas Relay Conference Captioning
RCC Minutes
0.0
10,000.0
20,000.0
30,000.0
40,000.0
50,000.0
60,000.0
70,000.0
Sept Oct Nov Dec Jan Feb Mar Apr May Jun July Aug
CapTel
TRS
Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec TOTAL
Texas 15,645.3 10,915.7 8,639.8 35,200.8
TRS Fund 7,720.3 5,840.0 4,288.7 17,849.0
Total 23,365.6 16,755.7 12,928.5 53,049.8
Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec TOTAL
Texas 35,334.8 26,767.3 24,193.6 86,295.7
TRS Fund 8,564.9 6,765.3 4,911.0 20,241.2
Total 43,899.7 33,532.6 29,104.6 106,536.9
Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec TOTAL
Texas 1,543.3 1,182.2 1,967.6 4,693.1
TRS Fund 717.9 414.6 628.2 1,760.7
Total 2,261.2 1,596.8 2,595.8 6,453.8
Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec TOTAL
Texas 2,791.4 2,140.2 3,447.0 8,378.6
TRS Fund 960.8 547.4 884.3 2,392.5
Total 3,752.2 2,687.6 4,331.3 10,771.1
Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec TOTAL
Texas 5,163.8 4,489.9 4,009.7 13,663.4
TRS Fund 1,521.8 1,546.5 1,467.0 4,535.3
Total 6,685.6 6,036.4 5,476.7 18,198.7
Jan Feb Mar Apr May Jun July Aug Sep Oct Nov Dec TOTAL
Texas 5,733.2 4,881.1 4,368.8 14,983.1
TRS Fund 1,582.2 1,625.6 1,549.7 4,757.5
Total 7,315.4 6,506.7 5,918.5 19,740.6
Conversation Minutes
Session Minutes
ANNUAL DATA COLLECTION - TRS
Session Minutes
ANNUAL DATA COLLECTION - SPEECH TO SPEECH
Conversation Minutes
Session Minutes
ANNUAL DATA COLLECTION - CAPTEL
Conversation Minutes
January 2024 - December 2024 - Annual Data Collection
CURRENT MONTH REPORTING
Bill period
Mar 01, 2024 - Mar 31, 2024
Account
991313729
Invoice
991313729-10
Page
Total due
$153,767.50 Due : May 08, 2024
Please make a payment before the due date.
Important Information
Thank you for choosing T-Mobile! If you have questions, please contact your Accessibility Relationship Manager.
Welcome PUBLIC UTILITY COMMISSION
OF TEXAS,
This is your April Bill.
We hope you are enjoying your T-Mobile services.
This is a summary of your charges this month.
Balance from previous bill $66,500.00
Previous total due $132,500.00
Payments - Thank you! -$66,000.00
Total charges this bill $87,267.50
Monthly Recurring Charges No changes $66,500.00
One-time charges Increased by $20,767.50 $20,767.50
Total due $153,767.50
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Account
991313729
Invoice
991313729-10
Page
BEFORE THIS BILL
Balance from previous bill $66,500.00
PREVIOUS TOTAL DUE $132,500.00
PAYMENTS -$66,000.00
Payment transfer Mar 30 -$66,000.00
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Account
991313729
Invoice
991313729-10
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ACCOUNT SERVICE DETAIL
Total charges $87,267.50
MONTHLY RECURRING CHARGES $66,500.00
CAPTEL USAGE $51,550.00
TRS USAGE $14,950.00
ONE-TIME CHARGES $20,767.50
QUALITY ASSURANCE AUDIT $20,767.50
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Account
991313729
Invoice
991313729-10
Page
WHAT YOU NEED TO KNOW
T-Mobile ONE recurring charges include applicable Government taxes & fees T-Mobile fees & charges as determined by your primary place of use.
GOVERNMENT TAXES & FEES
Government taxes & fees includes sales, use, excise, public utility & E911 taxes & governmental charges & fees that we are required by law to bill & remit. These may change without notice.
T-MOBILE FEES & CHARGES
T-Mobile fees and charges include:
1. Regulatory Programs & Telco Recovery Fee, collected & retained by us to help cover costs for:
a. Funding & complying with government mandates, programs & obligations, like E911 or local number portability ($.60 for voice lines; $0.15 for data only lines)
b. Charges imposed on us by other carriers for delivery of calls from our customers to theirs & by 3rd parties for certain network facilities & services we buy to provide you service ($2.11 for voice lines; $0.83 for data only lines)
2. State & federal Universal Service Fund charges (recovers charges imposed on us by the government to support universal service).
3. Other governmental assessments including, without limitation, gross receipt & excise taxes. These fees & charges are T- Mobile recovery charges, not governmentally imposed taxes. What is included in the fees & charges may vary by locale & rate plan & is subject to change.
LATE FEES
Late Fees, the greater of $5 or 1.5% per month, or the greatest amount permitted by law, may apply on unpaid balances.
This fee is a liquidated damage & not a penalty.
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TEXAS CAPTEL
SERVICE/CHARGE TYPE MINUTES PRICE/MINUTE TOTAL CHARGES
TOTAL CAPTEL CONVERSATION MINUTES 5,476.70
LESS INTERSTATE CONVERSATION MINUTES 553.40
LESS INTERNATIONAL CONVERSATION MINUTES 0.00
LESS INTERSTATE TOLLFREE CONVERSATION MINUTES (51%) 853.20
LESS INTERSTATE DA CONVERSATION MINUTES 0.00
LESS In 2-Line (11%) 60.40
LESS 900 CONVERSATION MINUTES (51%) 0.00
TOTAL BILLABLE MINUTES 4,009.70
TOTAL SERVICE COMPENSATION CAPTEL 4,009.70 $0.00 $0.00
TOTAL CAPTEL SUMMARY $0.00
CONVERSATION SESSION
INTRASTATE CALLS MINUTES MINUTES
INTRASTATE 894 2,549.60 2,818.80
TOLL FREE (49%) 85 819.70 836.40
In 2-Line (89%) 301 488.50 506.00 900 (49%) 0 0.00 0.00
ANSWERING MACHINE 0 0.00 0.00
OTHER 90 151.90 167.40
TOTAL INTRASTATE 1,370 4,009.70 4,328.60
CONVERSATION SESSION
INTERSTATE CALLS MINUTES MINUTES
INTERSTATE 161 553.40 616.70
TOLL FREE (51%) 89 853.20 870.50
In 2-Line (11%) 37 60.40 62.50 900 (51%) 0 0.00 0.00
INTERNATIONAL 0 0.00 0.00
TOTAL INTERSTATE 287 1,467.00 1,549.70
GENERAL ASSISTANCE 102 0.00 40.20
GRAND TOTAL 1,759 5,476.70 5,918.50
CAPTEL SUMMARY
March 2024
CAPTEL
INTRASTATE/INTERSTATE REPORT
March 2024
Texas Weighted ASA: 1.8 Requirement: 5.0 seconds Daily Mar Austin Dayton Lubbock Moorhead Syracuse
2024 Total Total Daily MTD
Call
Date Calls ASA Calls ASA Calls ASA Calls ASA Calls ASA Secs Calls ASAD ASA
1 241 1.9 11 2.0 524 1.9 9 2.0 3.8 1512 785 1.9 1.9
2 60 1.6 1 0.9 313 0.9 4 1.0 3.5 397 378 1.0 1.6
3 32 1.9 6 0.9 246 0.9 3 0.8 1 1.8 283 288 1.0 1.5
4 278 1.8 6 2.4 865 2.3 18 2.2 4.4 2555 1167 2.2 1.8
5 238 1.3 9 1.2 659 1.5 19 1.2 6.1 1357 925 1.5 1.7
6 190 1.5 7 2.3 520 1.6 11 2.5 6.5 1151 728 1.6 1.7
7 206 1.8 3 2.3 610 1.8 31 1.4 4.7 1542 850 1.8 1.7
8 293 2.2 11 3.9 514 2.8 10 3.0 4.0 2141 828 2.6 1.8
9 76 2.5 1 0.8 291 1.2 4 1.3 1.3 548 372 1.5 1.8
10 38 0.9 3 1.2 256 0.9 4 1.0 2.8 262 301 0.9 1.8
11 223 3.1 10 3.0 781 3.0 53 2.9 4.4 3173 1067 3.0 1.9
12 195 1.0 14 1.0 734 1.0 25 1.3 3.6 953 968 1.0 1.8
13 190 1.4 6 1.2 764 1.3 14 1.1 4.0 1303 974 1.3 1.8
14 177 2.3 14 2.5 632 2.8 28 2.1 1 4.0 2291 852 2.7 1.9
15 188 1.3 8 1.9 633 1.9 13 2.2 1 3.1 1461 843 1.7 1.8
16 129 1.8 3 0.8 327 0.9 0.9 2.9 515 459 1.1 1.8
17 62 1.0 7 0.8 221 0.8 4 0.8 2.7 259 294 0.9 1.8
18 262 1.8 7 1.6 804 1.7 16 2.3 2 2.0 1916 1091 1.8 1.8
19 215 1.7 8 1.8 664 2.2 25 1.5 2 2.1 1878 914 2.1 1.8
20 173 1.1 11 1.0 744 1.1 17 1.3 2.2 1009 945 1.1 1.8
21 133 1.2 6 0.9 587 2.0 19 1.1 6.9 1356 745 1.8 1.8
22 163 1.4 10 1.0 608 1.8 7 1.1 1 2.7 1343 789 1.7 1.8
23 95 1.5 3 0.9 229 1.3 8 0.9 3 3.0 451 338 1.3 1.8
24 60 1.1 4 0.8 251 0.9 12 0.8 6.0 291 327 0.9 1.7
25 219 2.7 10 2.7 746 3.9 43 1.8 6 2.7 3626 1024 3.5 1.8
26 224 2.0 9 1.4 607 2.3 37 1.7 4.3 1953 877 2.2 1.9
27 219 1.6 8 1.9 705 1.6 24 2.0 1 2.0 1561 957 1.6 1.8
28 206 1.7 9 1.3 525 2.0 20 2.2 4.9 1474 760 1.9 1.8
29 120 1.0 20 0.8 489 1.7 8 1.0 1.5 999 637 1.6 1.8
30 60 1.3 5 0.8 277 0.9 6 0.9 1 2.2 338 349 1.0 1.8
31 57 4.4 6 0.8 233 1.0 8 0.8 1.2 499 304 1.6 1.8
5,022 1.8 236 1.6 16,359 1.8 500 1.8 19 2.6 40395 22136 1.8
TX
Texas Weighted Service Level: 97% Requirement: 85% within 10 seconds Mar Austin Dayton Lubbock Moorhead Syracuse
2024 Total Total Daily MTD
SVL
Date Calls SVL Calls SVL Calls SVL Calls SVL Calls SVL Pts. Calls SVLD SVL 1 241 97.1 11 97.5 524 97.0 9 96.8 90.4 76191 785 97 97 2 60 97.9 1 99.8 313 99.3 4 99.4 90.7 37462 378 99 98 3 32 97.4 6 99.8 246 99.6 3 99.8 1 90.0 28600 288 99 98 4 278 97.0 6 96.6 865 95.3 18 96.0 91.4 111702 1167 96 97 5 238 98.2 9 98.2 659 97.7 19 97.9 89.6 90530 925 98 97 6 190 97.6 7 97.2 520 97.7 11 97.3 90.0 71084 728 98 97 7 206 97.3 3 96.8 610 96.6 31 97.4 91.4 82263 850 97 97 8 293 94.6 11 95.2 514 94.2 10 93.9 89.9 78139 828 94 97 9 76 95.8 1 100.0 291 98.8 4 98.9 96.7 36536 372 98 97
10 38 99.8 3 99.7 256 99.7 4 99.5 90.3 30017 301 100 97 11 223 94.2 10 93.3 781 93.3 53 93.9 89.7 99795 1067 94 97 12 195 99.2 14 99.3 734 99.2 25 99.0 92.5 95988 968 99 97 13 190 98.2 6 98.0 764 98.2 14 98.7 89.8 95637 974 98 97 14 177 96.1 14 95.3 632 95.4 28 95.8 1 90.3 81422 852 96 97 15 188 97.9 8 97.7 633 97.3 13 97.8 1 91.5 82140 843 97 97 16 129 99.0 3 100.0 327 99.6 99.3 95.2 45646 459 99 97 17 62 99.1 7 98.3 221 99.6 4 100.0 95.1 29256 294 100 97 18 262 97.1 7 97.8 804 96.9 16 97.3 2 95.9 105773 1091 97 97 19 215 97.3 8 97.3 664 97.0 25 97.8 2 96.3 88727 914 97 97 20 173 99.1 11 98.9 744 99.1 17 99.0 94.7 93622 945 99 97 21 133 99.0 6 99.5 587 99.2 19 99.2 90.4 73857 745 99 97 22 163 98.7 10 99.4 608 98.0 7 98.1 1 93.2 77430 789 98 97 23 95 98.0 3 99.3 229 98.1 8 99.6 3 94.2 33142 338 98 97 24 60 98.7 4 100.0 251 100.0 12 100.0 89.9 32619 327 100 97 25 219 95.4 10 96.4 746 95.6 43 97.4 6 92.9 97886 1024 96 97 26 224 97.2 9 96.7 607 96.9 37 96.1 93.7 85017 877 97 97 27 219 97.1 8 97.0 705 96.9 24 96.8 1 93.7 92756 957 97 97 28 206 97.7 9 97.2 525 96.7 20 97.3 90.7 73689 760 97 97 29 120 99.3 20 99.8 489 98.9 8 99.3 98.2 63091 637 99 97 30 60 98.5 5 100.0 277 99.4 6 99.8 1 96.5 34643 349 99 97 31 57 91.8 6 100.0 233 99.5 8 100.0 98.1 29810 304 98 97
5,022 97.3 236 97.8 16,359 97.3 500 97.2 19 93.7 2154472 22136 97
TX
AS OF: March 2024
PAGE : 1
CAPTIONED TELEPHONE SERVICE
CUSTOMER: TEXAS
DAILY TRAFFIC STATISTICS
REPORT: SGACB441-20
T-MOBILE ACCESSIBILITY
Date Inbound
Calls Abandoned
Calls Answered
Calls
GA
Calls Completed
Calls Busy/NA
Calls
Avg Ans
Secs
%Ans in 10 sec w/Aban
%Ans in 10 sec
No Aban
Avg Que
Secs Conv
Minutes Session Minutes
3/1 78 0 78 1 69 8 0.35 100.00% 100.00% 0.35 281.00 299.70
3/2 80 0 80 16 39 25 0.36 100.00% 100.00% 0.36 100.70 132.80
3/3 44 3 41 3 35 3 0.27 95.45% 100.00% 0.91 106.50 118.80
3/4 84 3 81 0 69 12 0.36 98.81% 100.00% 1.18 239.90 255.40
3/5 57 0 57 0 57 0 0.35 100.00% 100.00% 0.35 147.00 165.90
3/6 71 0 71 3 58 10 0.63 98.59% 98.59% 0.63 132.20 152.50
3/7 81 0 81 11 66 4 0.36 100.00% 100.00% 0.36 210.80 230.30
3/8 66 0 66 6 53 7 0.36 100.00% 100.00% 0.36 80.70 95.20
3/9 49 0 49 4 42 3 0.37 100.00% 100.00% 0.37 117.80 129.40
3/10 28 0 28 0 26 2 0.18 100.00% 100.00% 0.18 53.60 69.90
3/11 61 1 60 2 56 2 0.40 100.00% 100.00% 0.52 257.90 269.70
3/12 47 1 46 2 37 7 0.35 97.87% 100.00% 1.10 190.90 202.80
3/13 88 1 87 9 66 12 0.97 97.73% 98.85% 1.19 274.80 293.30
3/14 67 0 67 5 47 15 0.36 100.00% 100.00% 0.36 119.10 139.80
3/15 40 0 40 2 35 3 0.38 100.00% 100.00% 0.38 273.60 282.50
3/16 29 0 29 0 25 4 0.38 100.00% 100.00% 0.38 52.20 60.50
3/17 63 0 63 0 62 1 0.44 100.00% 100.00% 0.44 309.50 326.50
3/18 89 0 89 2 77 10 0.45 100.00% 100.00% 0.45 550.20 567.50
3/19 72 0 72 11 57 4 0.43 100.00% 100.00% 0.43 395.50 410.60
3/20 45 0 45 5 39 1 0.44 100.00% 100.00% 0.44 256.70 263.90
3/21 48 1 47 3 43 1 0.36 97.92% 100.00% 3.33 159.90 171.90
3/22 60 0 60 3 54 3 0.45 100.00% 100.00% 0.45 159.90 168.70
3/23 18 0 18 0 18 0 0.39 100.00% 100.00% 0.39 24.70 28.70
3/24 33 0 33 4 29 0 0.30 100.00% 100.00% 0.30 89.80 98.40
3/25 45 1 44 0 35 9 0.34 97.78% 100.00% 1.52 93.30 102.50
3/26 66 0 66 1 59 6 1.05 98.48% 98.48% 1.05 190.10 205.30
3/27 78 0 78 2 69 7 1.54 97.44% 97.44% 1.54 197.20 219.50
3/28 65 3 62 1 56 5 0.48 95.38% 100.00% 11.37 128.70 141.00
3/29 47 0 47 2 39 6 0.36 100.00% 100.00% 0.36 129.60 139.80
3/30 26 0 26 2 23 1 0.42 100.00% 100.00% 0.42 53.00 60.50
3/31 51 3 48 2 44 2 0.75 92.16% 97.92% 4.65 99.90 115.20
Totals 1,776 17 1,759 102 1,484 173 0.51 98.93% 99.66% 1.24 5,476.70 5,918.50
RUN DATE: 04/02/2024
VER002.01
REPORT: SGACB500-6
T-MOBILE ACCESSIBILITY
TELECOMMUNICATION RELAY SERVICES
CUSTOMER: TEXAS
ORIGINATING CITY REPORT
PAGE: 1
City Number of
Unique Users Answered
Calls Conversation
Minutes Session Minutes
ABERNATHY 1 0 0.00 0.40
ABILENE 50 2 1.20 44.30
ACTON 2 0 0.00 1.10
ADDISON 19 0 0.00 17.90
AIRLINE 18 1 0.00 22.70
ALDINE 18 0 0.00 16.60
ALEDO 3 0 0.00 1.80
ALICE 39 1 0.00 26.80
ALIEF 16 0 0.00 11.20
ALLEN 2 0 0.00 1.80
ALLISON 1 0 0.00 0.00
ALPINE 2 0 0.00 5.00
ALVARADO 2 0 0.00 1.70
ALVIN 11 0 0.00 16.60
AMARILLO 99 10 14.20 100.00
ANAHUAC 7 0 0.00 13.20
ANDERSON 1 0 0.00 0.40
ANDREWS 5 0 0.00 3.10
ANGLETON 30 58 295.30 412.50
ANNA 1 0 0.00 0.20
ANTON 1 0 0.00 0.40
APOLLO 18 3 0.50 19.40
ARANSSPASS 5 0 0.00 4.40
ARCOLA 4 0 0.00 7.10
ARLINGTON 387 20 61.10 498.30
ASHERTON 2 0 0.00 0.30
ASPERMONT 1 0 0.00 1.10
ATASCOCITA 1 0 0.00 1.90
ATHENS 22 0 0.00 15.80
ATLANTA 1 0 0.00 0.00
ATLAS 3 0 0.00 4.00
AUBREY 6 20 140.50 154.80
AUSTIN 481 126 472.70 1,431.50
AVALON 1 0 0.00 0.90
AVERY 1 0 0.00 2.50
PAGE: 2
City Number of
Unique Users Answered
Calls Conversation
Minutes Session Minutes
AVINGER 2 0 0.00 4.70
AZLE 1 0 0.00 2.30
BABCOCK 5 19 42.60 103.70
BACLIFF 4 0 0.00 3.50
BAIRD 2 0 0.00 1.00
BALCONES 1 0 0.00 0.30
BALLINGER 2 0 0.00 1.00
BAMMEL 176 126 1,159.40 1,517.40
BANDERA 4 0 0.00 4.20
BARDWELL 1 0 0.00 0.10
BARKER 58 0 0.00 43.60
BASTROP 26 2 0.40 48.40
BAY CITY 16 0 0.00 9.00
BAYTOWN 67 2 2.20 44.00
BEACH CITY 25 0 0.00 21.30
BEAUMONT 80 11 46.00 123.60
BECKVILLE 5 0 0.00 13.80
BEE CREEK 1 0 0.00 1.90
BEEVILLE 19 1 0.90 19.80
BELLSSAVOY 1 0 0.00 0.10
BELLVILLE 5 0 0.00 5.50
BELTON 4 0 0.00 4.00
BERTRAM 1 0 0.00 0.30
BETTIE 1 0 0.00 0.20
BGBNNTNLPK 2 7 54.50 65.20
BIG LAKE 3 0 0.00 2.20
BIG SPRING 7 0 0.00 4.50
BIG VALLEY 1 0 0.00 0.10
BIG WELLS 1 0 0.00 0.90
BISHOP 1 0 0.00 0.20
BLANCHARD 2 0 0.00 2.90
BLANCO 2 0 0.00 0.90
BLNGNWGULF 2 0 0.00 1.60
BLUE RIDGE 17 0 0.00 20.40
BOERNE 3 0 0.00 1.00
PAGE: 3
City Number of
Unique Users Answered
Calls Conversation
Minutes Session Minutes
BON WIER 1 0 0.00 0.40
BONHAM 5 1 0.00 5.90
BOOKER 2 0 0.00 2.70
BOWIE 4 0 0.00 6.40
BOYD 2 0 0.00 3.50
BOYS RANCH 1 0 0.00 1.00
BRACKETTVL 4 0 0.00 3.40
BRADY 2 0 0.00 0.60
BRANDON 1 0 0.00 0.20
BRAZORIA 8 0 0.00 7.00
BRENHAM 8 0 0.00 7.00
BRIDGECITY 3 0 0.00 0.80
BRIDGEPORT 1 0 0.00 1.00
BRISTOL 1 0 0.00 5.40
BRONSON 2 0 0.00 8.60
BROOKSHIRE 2 0 0.00 9.50
BROWNFIELD 2 0 0.00 0.20
BROWNSVL 204 135 447.40 732.40
BROWNWOOD 16 0 0.00 10.20
BRYAN 68 3 0.90 68.30
BUCHANNDAM 1 0 0.00 2.10
BUDA 3 0 0.00 4.30
BUENAVISTA 2 0 0.00 0.30
BUFFALO 37 0 0.00 29.90
BULVERDE 6 0 0.00 3.00
BUNA 3 0 0.00 1.40
BURKBURNTT 3 0 0.00 3.40
BURLESON 1 0 0.00 0.20
BURNET 4 0 0.00 2.60
BYNUM 2 0 0.00 1.10
C CHRISTI 147 4 6.90 118.70
CACTUS 3 0 0.00 5.90
CADDOMILLS 2 0 0.00 3.50
CALALLEN 2 0 0.00 0.30
CALDWELL 4 0 0.00 0.50
PAGE: 4
City Number of
Unique Users Answered
Calls Conversation
Minutes Session Minutes
CAMPBELLTN 1 0 0.00 0.40
CANTON 4 0 0.00 2.10
CANUTILLO 5 0 0.00 10.90
CANYON 3 0 0.00 3.40
CARRIZOSPG 5 0 0.00 0.50
CARROLLTON 19 7 12.50 39.20
CARTHAGE 8 1 0.10 6.40
CASTROVL 1 0 0.00 0.10
CEDAR HILL 6 0 0.00 6.60
CEDAR VLY 6 4 25.00 30.30
CEE VEE 1 0 0.00 0.00
CENTER 6 1 0.20 3.70
CENTER PT 2 0 0.00 0.50
CENTERVL 2 0 0.00 0.10
CHANDLER 4 0 0.00 5.50
CHANNELVW 67 1 0.10 50.40
CHEROKEE 1 0 0.00 2.10
CHICO 1 0 0.00 1.70
CHINA SPG 1 0 0.00 1.90
CLARENDON 1 0 0.00 0.20
CLARKSVL 14 0 0.00 22.20
CLARKWOOD 1 0 0.00 0.10
CLEBURNE 46 1 0.00 30.70
CLEVELAND 37 0 0.00 23.00
CLIFTON 2 0 0.00 5.00
CLINT 5 0 0.00 2.20
CLTLKJCKSN 13 0 0.00 11.40
CLYDE 3 0 0.00 5.80
COLDSPRING 4 0 0.00 3.90
COLDWATER 5 0 0.00 3.40
COLEMAN 2 0 0.00 5.80
COLLINSVL 1 0 0.00 0.20
COLMESNEIL 1 0 0.00 3.10
COLUMBUS 6 0 0.00 7.10
COMANCHE 3 0 0.00 11.90
PAGE: 5
City Number of
Unique Users Answered
Calls Conversation
Minutes Session Minutes
COMMERCE 1 0 0.00 0.80
COMO 1 0 0.00 2.00
CONROE 74 17 179.70 268.90
COOLIDGE 1 0 0.00 12.90
COOPER 2 0 0.00 2.60
COPPERASCV 6 0 0.00 4.30
CORRIGAN 1 0 0.00 0.20
CORSICANA 12 42 223.60 311.60
COTULLA 3 0 0.00 2.40
CRANE 1 0 0.00 0.30
CROCKETT 16 4 64.60 95.10
CROSBY 4 31 150.10 180.70
CROSBYTON 3 0 0.00 3.60
CROSS PL 1 0 0.00 1.20
CROWLEY 1 0 0.00 1.40
CRYSTAL CY 6 0 0.00 3.70
CUERO 3 0 0.00 4.30
CULEBRA 4 0 0.00 1.30
CUSHING 7 0 0.00 19.10
CYPRESS 43 4 53.70 107.40
DAINGERFLD 3 0 0.00 2.30
DALHART 4 0 0.00 1.20
DALLAS 374 141 509.20 1,119.20
DAMON 1 0 0.00 0.10
DANIELDALE 3 0 0.00 1.90
DAYTON 3 0 0.00 0.60
DE LEON 5 0 0.00 0.80
DE SOTO 10 0 0.00 3.50
DEADWOOD 1 0 0.00 0.40
DECATUR 14 1 0.30 12.30
DEER PARK 7 0 0.00 2.60
DEKALB 3 0 0.00 1.30
DEL RIO 27 1 0.00 19.90
DELL CITY 1 0 0.00 0.90
DENISON 10 4 24.70 39.70
PAGE: 6
City Number of
Unique Users Answered
Calls Conversation
Minutes Session Minutes
DENTON 53 2 0.10 45.00
DENVERCITY 7 0 0.00 4.00
DEPORT 2 0 0.00 0.70
DETROIT 3 0 0.00 4.70
DEVINE 1 0 0.00 0.10
DIBOLL 3 0 0.00 4.40
DICKINSON 29 7 4.40 47.80
DILLEY 2 0 0.00 0.80
DIMMITT 4 0 0.00 4.00
DLFTWTARPT 2 5 41.60 59.30
DODSON 1 0 0.00 0.70
DOLORES 10 0 0.00 5.40
DONNA 21 0 0.00 12.30
DOSS 1 0 0.00 1.70
DRY CREEK 1 0 0.00 0.10
DUMAS 13 0 0.00 14.30
DUNCANVL 3 1 0.20 2.80
E BERNARD 1 0 0.00 1.90
EAGLE LAKE 2 0 0.00 0.80
EAGLE PASS 41 0 0.00 31.10
EASTLAND 6 0 0.00 6.40
EDCOUCH 1 0 0.00 1.80
EDGECLIFF 10 0 0.00 7.20
EDGEWOOD 3 1 0.20 5.90
EDINBURG 107 51 229.90 364.70
EDNA 1 0 0.00 0.30
EL CAMPO 15 1 0.00 9.20
EL PASO 346 15 6.80 386.20
ELGIN 5 0 0.00 1.50
ELKHART 3 15 72.60 83.70
ELLINGTON 16 0 0.00 24.00
EMORY 3 0 0.00 3.20
ENCINAL 1 0 0.00 0.10
ENNIS 22 1 1.30 23.20
EULESS 9 0 0.00 12.00
PAGE: 7
City Number of
Unique Users Answered
Calls Conversation
Minutes Session Minutes
FABENS 3 0 0.00 2.30
FAIRFIELD 20 0 0.00 47.80
FALFURRIAS 11 1 1.60 12.70
FARMERSVL 1 0 0.00 0.10
FARMESBRCH 12 0 0.00 9.20
FERRIS 2 0 0.00 4.60
FLORESVL 3 0 0.00 0.90
FLOYDADA 1 0 0.00 0.50
FORNEY 21 1 0.00 18.90
FORT WORTH 153 114 18.40 258.80
FRANKLIN 1 0 0.00 0.10
FRANKSTON 1 0 0.00 1.30
FRATT 12 12 100.90 124.00
FREDECKSBG 13 1 0.00 11.00
FREDONIA 1 0 0.00 13.20
FREEPORT 18 0 0.00 15.80
FREER 1 0 0.00 0.50
FRIOCANYON 4 0 0.00 5.60
FRIONA 1 0 0.00 2.10
FRISCO 97 87 1,254.40 1,447.40
FRITCH 2 0 0.00 21.50
FT HANCOCK 1 0 0.00 0.40
FTSTOCKTON 6 0 0.00 6.00
GAINESVL 8 7 107.80 120.70
GALVESTON 39 0 0.00 26.50
GANADO 4 0 0.00 3.80
GARFIELD 1 0 0.00 0.20
GARLAND 14 0 0.00 15.50
GARRISON 2 0 0.00 2.50
GARWOOD 1 1 0.00 2.50
GATESVILLE 7 0 0.00 7.10
GEORGETOWN 25 1 0.70 43.10
GEORGEWEST 3 0 0.00 0.80
GERONMOCRK 1 0 0.00 0.10
GIDDINGS 2 0 0.00 0.20
PAGE: 8
City Number of
Unique Users Answered
Calls Conversation
Minutes Session Minutes
GILMER 3 0 0.00 0.00
GLADEBRNCH 1 0 0.00 0.70
GLADEWATER 2 0 0.00 0.60
GLEN ROSE 5 0 0.00 2.50
GLENDALE 103 28 164.00 265.40
GODLEY 2 0 0.00 3.90
GOLDTHWAIT 1 0 0.00 1.80
GOLIAD 1 0 0.00 0.20
GONZALES 4 0 0.00 1.60
GOODRICH 1 0 0.00 0.20
GORDONVL 1 0 0.00 2.30
GRAHAM 4 0 0.00 5.10
GRANBURY 21 0 0.00 17.50
GRANDPRARI 753 128 704.30 1,401.50
GRANDSALIN 1 0 0.00 0.40
GRANDVIEW 1 0 0.00 1.90
GRANGERLD 1 0 0.00 0.40
GRAPELAND 7 0 0.00 23.30
GRAPEVINE 13 4 52.40 63.30
GREENSPT 22 25 351.00 447.10
GREENVILLE 21 1 0.60 18.50
GROOM 1 0 0.00 0.20
GROVETON 3 0 0.00 2.30
HALLETTSVL 4 0 0.00 2.20
HAMILTON 1 0 0.00 1.60
HAMSHIRE 2 0 0.00 5.80
HANCOCK 2 0 0.00 0.40
HANKAMER 2 0 0.00 0.70
HAPPYUNION 1 0 0.00 2.20
HARLINGEN 106 1 0.00 63.90
HARPER 1 0 0.00 4.60
HASKELL 1 0 0.00 0.80
HEARNE 4 0 0.00 0.90
HEBBRONVL 3 0 0.00 0.10
HEDLEY 1 0 0.00 0.20
PAGE: 9
City Number of
Unique Users Answered
Calls Conversation
Minutes Session Minutes
HELOTES 2 0 0.00 4.70
HEMPHILL 3 0 0.00 7.40
HEMPSTEAD 8 0 0.00 10.50
HENDERSON 9 5 15.30 24.60
HEREFORD 5 0 0.00 3.40
HIGHLANDS 3 0 0.00 3.10
HILLSBORO 7 1 0.00 3.50
HILLTOPLKS 1 0 0.00 0.80
HOLLAND 1 0 0.00 2.70
HONDO 8 1 0.00 6.40
HOUSTON 1,937 198 318.80 2,152.80
HSTNSUBURB 164 7 4.50 118.80
HTCHCCKSNF 8 0 0.00 8.90
HUBBARD 2 0 0.00 1.30
HUFFMAN 2 4 47.40 55.90
HUGHES SPG 7 0 0.00 11.50
HUMBLE 34 1 0.00 20.70
HUNT 2 0 0.00 1.60
HUNTSVILLE 29 0 0.00 18.80
HURLWOOD 1 0 0.00 0.60
HUTCHINS 1 0 0.00 0.20
HUTTO 3 1 0.40 1.90
IDALOU 2 0 0.00 2.30
INDIAN CRK 1 0 0.00 0.50
INGLESIDE 5 0 0.00 9.10
INGRAM 1 0 0.00 0.40
IOLA 1 0 0.00 1.90
IRVING 92 3 2.70 77.90
JACKSBORO 2 0 0.00 0.80
JACKSONVL 20 3 0.00 22.90
JARRATT 2 0 0.00 2.50
JASPER 5 0 0.00 0.90
JEFFERSON 4 0 0.00 0.90
JERSEY VLG 17 0 0.00 11.40
JOLLYVILLE 2 0 0.00 0.50
PAGE: 10
City Number of
Unique Users Answered
Calls Conversation
Minutes Session Minutes
JOURDANTON 1 0 0.00 0.40
JUSTIN 1 0 0.00 0.40
KARNESCITY 2 0 0.00 19.70
KATY 17 0 0.00 12.70
KAUFMAN 2 0 0.00 1.50
K…
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