ESBD_377001_1726695429422_HHS0015367_2_Exhibit_2 Warranty_Resolution.docx
DOCX document 34 KB Posted
- Attached to
- HHS0015367_2 Supplemental Foods Big Spring
- Solicitation number
- HHS0015367_2
- Issued by
- Hockley County, Texas
About this file
This document is a Warranty and Complaint Resolution Form for the procurement of FY25 Groceries & Produce for the Mexia State Supported Living Center by the Texas Health and Human Services Commission (HHSC). The contract term is September 01, 2024, through August 31, 2025, with potential renewals. The contractor is required to guarantee that the products comply with all contractual requirements and to resolve any complaints received on local groceries in a timely manner, within 90 days. The contractor is responsible for associated costs, including storage, HHSC employee time, sampling and testing, and reimbursement or replacement of non-specification products. Unacceptable response, resolution, or failure to meet required time frames will result in vendor tracking and discontinuation of HHSC food awards.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of FY25 Groceries & Produce for Mexia State Supported Living Center.
IFB: HHS0015367_2
September 01, 2024, through August 31, 2025, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
File details come from the government source that posted it. Updated .