ESBD_369742_1722022631011_HHS0015179_Exhibit_2 Warranty_Resolution.docx
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- Attached to
- IFB HHS0015179, Frozen Puree Items, Brenham.
- Solicitation number
- HHS0015179
- Issued by
- Texas
About this file
This document is a Warranty and Complaint Resolution Form for a sealed bid contract (IFB HHS0015179) issued by the Texas Health and Human Services Commission for the procurement of Frozen Puree Items to be delivered to Brenham, Texas. The contract term is from September 1, 2024, through August 31, 2025, with possible renewals. The contractor must guarantee that the product complies with all contractual requirements and agree to resolve complaints received on the Frozen Puree Items in a timely manner, within 90 days. Associated costs for complaint resolution include storage costs, HHSC employee hours, sample/case costs, and lab testing. If the delivered product is found to be non-specification, the entire shipment will be reimbursed or replaced by the vendor. Unacceptable response, resolution, or failure to meet required resolution timeframes may result in vendor tracking and discontinuation of HHSC food awards.
The contractor must respond to problems within 72 hours of notification by HHSC. This form must be signed by an officer of the company with authority to enter into fiscally and legally binding contracts.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of Puree Food Items, Brenham.
IFB: HHS0015179
September 01, 2024, through August 31, 2025, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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