ESBD_369231_1723651698127_Addendum 1-RFO 3202500037 Multi-Lang_ Interp_Trans_Non_Spnsh.pdf

Addendum # 1 Issue date 08/14/2024

Request For Offer (RFO) Solicitation Name RFO No. 3202500037

Owner:

Texas Workforce Commission

101 East 15th Street, Austin, Texas 78778 Purpose:

1. Addendum 1-Pre-Offer Conference

a. PowerPoint slide presentation

b. List of attendees

c. Recording link:

https://zoom.us/rec/share/jTzcGr2ToVYEldIhSHo9nnLik2Ec1EY9SHAbjKXQbxX v2Iy6y7QtIBsLlQrS9dfW.hnx6ROAS1NAQbJoV

THIS ADDENDUM FORMS A PART OF THE CONTRACT DOCUMENTS.

ACKNOWLEDGE RECEIPT OF THIS ADDENDUM IN THE SPACE PROVIDED BELOW

AND SUBMIT WITH THE RESPONSE, FAILURE TO DO SO MAY DISQUALIFY

RESPONDENT.

Respondent’s Signature of Acknowledgement

Date: ______________

Respondent must include this page, signed, and dated, with their RFP submission response.

https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fzoom.us%2Frec%2Fshare%2FjTzcGr2ToVYEldIhSHo9nnLik2Ec1EY9SHAbjKXQbxXv2Iy6y7QtIBsLlQrS9dfW.hnx6ROAS1NAQbJoV&data=05%7C02%7Cvendorproposals%40twc.texas.gov%7C804e6f7b07f74c77c2d208dcbbd7a71c%7Cfe7d3f4f241b4af184aa32c57fe9db03%7C0%7C0%7C638591782118326062%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=S8jCIQWqDy6S9nV%2F9URPRYb661n7YnZoHYeWAl2frLk%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fzoom.us%2Frec%2Fshare%2FjTzcGr2ToVYEldIhSHo9nnLik2Ec1EY9SHAbjKXQbxXv2Iy6y7QtIBsLlQrS9dfW.hnx6ROAS1NAQbJoV&data=05%7C02%7Cvendorproposals%40twc.texas.gov%7C804e6f7b07f74c77c2d208dcbbd7a71c%7Cfe7d3f4f241b4af184aa32c57fe9db03%7C0%7C0%7C638591782118326062%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=S8jCIQWqDy6S9nV%2F9URPRYb661n7YnZoHYeWAl2frLk%3D&reserved=0

PRE-OFFER CONFERENCE

RFO 3202500037

Multi-Language Interpreter/Translator Non-

Spanish

Texas Workforce Commission Procurement & HUB Services (PHS)

Tuesday, 8/13/2024 @ 3:00 PM CT

AGENDA

Discussion Topics

∙ Welcome and Introductions

∙ RFO Overview

HUB Subcontracting Plan (HSP)

Reminders

• TWC is recording today’s meeting and will be distributing these slides, list of attendees and a link to the recording as an addendum on the ESBD.

• Check the ESBD frequently

• The ESBD link for this solicitation is:

https://www.txsmartbuy.gov/esbd/3202500037

Important dates to keep in mind:

• Deadline for submitting questions: August 16, 2024 ,5:00 PM CT

• Deadline for courtesy HSP review: August 16, 2024, 5:00 PM CT

• Deadline for submitting offers: September 16, 2024, by 10:00 AM CT

FIRST***

https://www.txsmartbuy.gov/esbd/3202500037

INTRODUCTION OF SPEAKERS AND

PROGRAM STAFF

Gaye Smith Purchaser

Purchasing and HUB Services

Patricia Campos HUB Specialist

Purchasing and HUB Services

Sonya Bebley Director

Purchasing and HUB Services

Melissa Butler Division Director

Appellate Services

RFO OVERVIEW

The Texas Workforce Commission (TWC) Appellate Services Division conducts hearings for appealed unemployment claims and other agency related hearings. A large number of these hearings are conducted in a language other than English or Spanish as a result of an interested party’s request. Also, translators are regularly used to translate documents from English to another language or vice versa. As a result, an interpreter/translator is needed to provide language services on a continuing, but potentially irregular basis. Other departments within the TWC may utilize the services outlined in this RFO to meet their interpreting and/or translation requirements.

RFO OVERVIEW-CONTINUED

Pursuant to Section 202.064, Title 4, Subtitle A (Texas Unemployment Compensation Act) of the Texas Labor Code provides that TWC provides, in part, that:

“The Commission shall provide language interpreters for agency programs through a comprehensive language services program for persons whose primary language is Spanish. Also, may provide language interpreters through the program for agency programs for persons whose primary language is a language other than Spanish or English.”

RFO STRUCTURE & CONTENT

The RFO consists of the following documents:

Document # Document Family Purpose

00 RFO Main RFO document; provides instructions

01 and 09 RFO Attachments 1& 9

Provides instructions

02 through 08 RFO Attachments 2 – 8

Gathers information about Respondent, including RFO Pricing Worksheet

RFO STRUCTURE & CONTENT

The main RFO document consists of the following sections:

Document # Purpose Section 1 Introduction Section 2 Scope of Work Section 3 General Information Section 4 Evaluations, Negotiations, and Award Section 5 Security Agreements and Training Section 6 Bonding and Insurance Section 7 Liquidated Damages

RFO SCHEDULE

Section 3.3 Schedule of Events Section 3.3.1 RFO Schedule

Event Date and Time Deadline for Submitting Questions August 16, 2024, 5:00 PM CT

Deadline for courtesy HSP Review August 16, 2024, 5:00 PM CT

Deadline for posting Q&A addendum on ESBD September 9, 2024, 5:00PM CT

Deadline for submission of Offers September 16, 2024,10:00 AM CT

Evaluation, Clarification, Amended Responses and Final Negotiations, Award October-November 2024

SECTION 3.6.2 RESPONSE ORGANIZATION

(what you submit)

• Package 1: Administrative Submission Requirements

• Package 2: Response to Technical, Functional, and Non-functional Requirements

• Package 3: Pricing Worksheet

• Package 4: HUB Subcontracting Plan (HSP)

SECTION 3.6.3 RESPONSE PACKAGE 1

Administrative Submission Requirements Document

Transmittal Letter Executive Summary Execution of Offer Financial Questionnaire Addenda

SECTION 3.6.4 RESPONSE PACKAGE 2

Response to Service Requirements

Document Response to Requirements in Attachment 3 Statement of Work (SOW)

Respondent Experiences Respondent References

Respondent Terminated Contracts

Proposed Organization

Service Level Agreements

SECTION 3.6.5 RESPONSE PACKAGE 3

Pricing Document

Attachment 5 Pricing Worksheet Respondent Form of Invoice

SECTION 3.6.6 RESPONSE PACKAGE 4

HUB Subcontracting Plan (HSP)

Document Attachment 6 HUB Subcontracting Plan

THINGS TO REMEMBER…

• Signed Addenda Respondent must provide a signed “page one” of each Addendum with their Response.

• References provided TWC is not responsible for non-responsive references

• Submitting your Response Make sure to “Submit” prior to the due date and time.

One (1) minute makes a difference when it comes to procurements!

EVALUATION CRITERIA

Section 4.2 Minimum Qualifications (Pass/Fail Criteria)

• Completion and signing of Respondent’s Executed Offer Form

• Meeting minimum qualifications (Section 3.6.3.3 Minimum Respondent Experience and Proposed Solution Qualifications);

• Respondent must be financially solvent and adequately capitalized (Section 3.6.3.4 Financial Information);

• Respondent who receives an overall score on the VPTS of ”D” or below shall be disqualified from consideration for award.

• Completion and signing of the HUB Subcontracting Plan.

EVALUATION CRITERIA

TWC will use the following criteria to determine the best value for the state:

a. Service Requirements and Past Experience as stated in Item 2, Attachment 3-SOW Requirements and item 4, Past Experience (50%);

b. References, Sections 3.6.4.3 and 3.6.4. in RFO (10%)

c. Cost (40%); and

Evaluation of Respondent’s history and experience may include consideration of Respondent performance as recorded in the CPA Vendor Performance Tracking System as described in Texas Administrative Code, 34

TAC 20.115.

Section 4.3 Evaluation Criteria for Written Responses

HUB SUBCONTRACTING PLAN (HSP)

OVERVIEW

QUESTIONS

• Reference RFO Section number and Document name with your submitted question.

• Submit questions via Bonfirehub.com by August 16, 2024, 5:00

PM CT

https://twc-texas-gov.bonfirehub.com/portal/?tab=openOpportunities

• Any changes or additional information regarding this RFO will be posted as an addendum on the ESBD.

• It is the responsibility of respondents to monitor the ESBD and Bonfire websites for addenda.

• Submit your Offer via Bonfirehub.com by August 16, 2024,10:00 AM CT.

All questions and inquiries, other than HUB questions must be submitted to :

Bonfirehub.com

Thank you for attending today’s Pre-Offer Conference!

Attendee Report Report Gen 8/14/2024 10:07 Topic Webinar ID Actual Start Time Actual Duration (minute # Registered 320250003 964 2536 2471 8/13/2024 14:15 68 19 Host Details Attended User Name (Origina Email Join Time Leave Time Yes Patricia Campos (Ve vendorproposals@twc.te 8/13/2024 14:15 8/13/2024 15:23 Yes Gaye Smith (Vendor vendorproposals@twc.te 8/13/2024 14:19 8/13/2024 14:50 Yes Melinda Yeary (Ven vendorproposals@twc.te 8/13/2024 14:21 8/13/2024 15:23 Yes Gaye Smith (Vendor vendorproposals@twc.te 8/13/2024 14:51 8/13/2024 15:23 Panelist Details Attended User Name (Origina Email Join Time Leave Time Attendee Details Attended User Name (Origina First Name Last Name Email Yes Carolyn Allen Carolyn Allen callen@masterword.com Yes Carolyn Allen Carolyn Allen callen@masterword.com Yes Carolyn Allen Carolyn Allen callen@masterword.com No Elena Elena Kassab ekassab@masterword.com Yes Ana Canjura Ana Canjura acanjura@focusinterpreting Yes Michael Casem Michael Casem rfpadmins@cyracom.com Yes Diana Autenrieth Diana Autenrieth autdiana@conduittranscript Yes Rosie Hurel Rosie Hurel hurelrosie@conduittranscrip Yes Mya's AI Notetaker Mya White mwhite@completecontractc Yes Mya's AI Notetaker Mya White mwhite@completecontractc No Saba Saba Karim saba.karim@language.link No Amber Amber Foster Isignaslforyou@gmail.com No dozanü dozanü innovations hello@dozanu.com Yes Breanna Dane Breanna Dane aslhandsup@gmail.com No Delia Delia Merritt Delia@cbhand.com Yes Avie Spencer Avie Spencer aspencer@languageline.com Yes Scott Richey Scott Richey scott.richey@ulgroup.com Yes Karen Cherrett Karen Cherrett karen.cherrett@ulgroup.com Yes Melissa Le Le Melissa Le Le Melissa.Le@twc.texas.gov Yes Melissa Le Le Melissa Le Le Melissa.Le@twc.texas.gov Yes chris oakley chris oakley chris.oakley@twc.texas.gov Yes Tu-Anh Ming Tu-Anh Ming tuanh.ming@twc.texas.gov Yes Shosh Malmeth Shosh Malmeth shosh@dozanu.com

# Cancelled Unique VieTotal Users Max Concurrent ViewEnable Registration 0 14 22 13 Yes

Time in Session (minIs Guest Country/Region Name 68 No United States 32 No United States 62 No United States 32 No United States

Time in Session (minIs Guest Country/Region Name

Registration Time Approval S Join Time Leave Time Time in Ses Is Guest Country/Re 7/24/2024 11:50 approved 8/13/2024 14:45 8/13/2024 14:46 1 Yes United Stat

8/13/2024 14:48 8/13/2024 14:50 2 Yes United Stat 8/13/2024 15:00 8/13/2024 15:23 24 Yes United Stat

7/24/2024 11:51 approved -- -- -- -- 7/24/2024 15:36 approved 8/13/2024 14:56 8/13/2024 15:23 27 Yes United Stat 7/25/2024 17:42 approved 8/13/2024 15:00 8/13/2024 15:21 22 Yes United Stat 7/26/2024 12:52 approved 8/13/2024 14:58 8/13/2024 15:23 26 Yes United Stat 7/26/2024 13:26 approved 8/13/2024 14:58 8/13/2024 15:23 26 Yes United Stat 7/30/2024 12:16 approved 8/13/2024 15:00 8/13/2024 15:00 1 Yes United Stat consulting.com 8/13/2024 15:00 8/13/2024 15:00 1 Yes United Stat 8/6/2024 7:56 approved -- -- -- -- 8/7/2024 9:59 approved -- -- -- --

8/7/2024 18:56 approved -- -- -- -- 8/9/2024 15:28 approved 8/13/2024 14:59 8/13/2024 15:23 25 Yes United Stat

8/10/2024 12:32 approved -- -- -- -- 8/12/2024 10:07 approved 8/13/2024 14:57 8/13/2024 15:23 27 Yes United Stat 8/12/2024 14:53 approved 8/13/2024 15:00 8/13/2024 15:23 23 Yes United Stat 8/12/2024 14:57 approved 8/13/2024 14:59 8/13/2024 15:23 24 Yes United Stat 8/13/2024 14:45 approved 8/13/2024 14:46 8/13/2024 14:46 1 Yes United Stat

8/13/2024 14:59 8/13/2024 15:23 25 Yes United Stat 8/13/2024 15:00 approved 8/13/2024 15:00 8/13/2024 15:23 23 Yes United Stat 8/13/2024 15:00 approved 8/13/2024 15:00 8/13/2024 15:23 23 Yes United Stat 8/13/2024 15:06 approved 8/13/2024 15:06 8/13/2024 15:23 17 Yes United Stat egion Name