ESBD_368988_1721435407580_HHS0015131_Exhibit_2 Warranty_Resolution.docx
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- Solicitation number
- HHS0015131
- Issued by
- Taylor County, Texas
About this file
This document is a Warranty and Complaint Resolution Form for a contract opportunity issued by the Texas Health and Human Services Commission (HHSC) for the procurement of groceries and produce for the Abilene Canteen. The contract term is from September 1, 2024, through August 31, 2025, with the possibility of renewals. The contractor must guarantee that the products comply with all contractual requirements and commit to resolving any complaints received on local groceries in a timely manner, within 90 days. The contractor agrees to provide a point of contact, conduct a cause and effect analysis, implement corrective and preventive actions, and offer reimbursement or product replacement if agreeable to HHSC. The contractor is responsible for associated costs, including storage, HHSC employee hours, samples or cases, shipping, and laboratory testing.
The entire shipment will be reimbursed or replaced if any part of the delivered product is found to be non-specification. Unacceptable response, resolution, or failure to meet the required resolution timeframe will result in the vendor being placed on a tracking report and the discontinuation of HHSC food awards. The vendor is required to respond to any problem within 72 hours of notification by HHSC.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of Groceries & Produce, Abilene.
IFB: HHS0015131
September 01, 2024, through August 31, 2025, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
File details come from the government source that posted it. Updated .