Turnkey Full-Service Smart Restroom Solutions | EOI TI-25-561 | Template v02.21.24 | 1

City of

Long Beach Expression of Interest (EOI) TI-25-561

Turnkey Full-Service Smart Restroom Solutions

Turnkey Full-Service Smart Restroom Solutions | EOI TI-25-

561 | Template v02.21.24 | 1

Overview

Summary

The City of Long Beach is seeking a tech-enabled, turnkey, full-service smart restroom solution - which includes physical infrastructure, full operations, and maintenance - to improve the cleanliness, user experience, accessibility, dignity, and use standards of public restroom facilities for all users.

Key Dates

Release Date: Feb. 4, 2025

Responses Due: Feb. 18, 2025; 11:00 AM (PST)

The City reserves the right to modify these dates at any time, with appropriate notice to prospective Contractors.

Nothing in this Expression of Interest constitutes an agreement that Respondents will be retained by the City for any term.

Response Information

Responses must be submitted electronically via the

City’s Long Beach Buys portal, available at https://longbeachbuys.buyspeed.com/bso/

Official Contact

Elisa Landeros rfppurchasing@longbeach.gov

All communication with the City related to this EOI must be directed to the contact listed above.

https://longbeachbuys.buyspeed.com/bso/ mailto:rfppurchasing@longbeach.gov

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Contents

1 The Opportunity

1.1 Background

1.2 Goals

1.3 Project Details

1.4 Result of the Expression of Interest

2 How to Respond

2.1 Timelines & Instructions

2.2 Response Template

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1 The Opportunity

1.1 Background

The Technology and Innovation Department (TID), Parks, Recreation, and Marine (PRM)

Department, and Public Works (PW) Department are seeking a turnkey, full-service smart restroom solution (including physical infrastructure, full operations, and maintenance) to improve the cleanliness, user experience, accessibility, and use standards of public restroom facilities for all park users.

Public bathrooms are necessary, and they are for everyone. However, they fail to serve their purpose if they are not open, clean, safe, and dignified - especially in our parks and public spaces. When servicing restrooms, City staff often encounter vandalism to city property, theft of fixtures and paper goods, graffiti, persons who have locked themselves in, and illegal activities such as drug use, etc. Members of the public often encounter these same issues, which has deterred them from using City facilities.

To address these challenges, the City of Long Beach is exploring an innovative approach to providing higher quality, portable, and delightful public restrooms through a four-month pilot project program for a limited number of high-demand locations.

This pilot opportunity originated through Pitch Long Beach!, which encourages organizations to propose project ideas to the City. The City of Long Beach aims to be open and competitive in awarding contracts, and to work collaboratively with stakeholders to develop the best possible solution. In line with these guiding values, the City is issuing this

Expression of Interest (EOI) to determine whether additional organizations would be interested in the opportunity to provide Turnkey Full-service Smart Restroom Solutions on a pilot basis and would be able to meet the needs of the City.

Interested organizations are encouraged to express their interest by following the response instructions below. The organization that submitted an initial proposal to Pitch Long Beach!

has already expressed interest and is therefore not required to respond.

1.2 Goals

The City of Long Beach’s goals for this opportunity include:

• Learn and collect measurable insights on the ability of tech-enabled, data-driven restrooms to improve restroom usage, satisfaction, cleanliness, and perceptions of safety.

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• Provide all park users with accessible, high-quality, dignified, and safe restrooms, that meet expectations for key demographic groups such as women and people experiencing homelessness.

• Provide an innovative, automatic locking and access control mechanism to permit timed access to restroom facilities.

• Understand the cost-effectiveness, scalability, and operational needs of full-service, turnkey smart restrooms as compared to traditional restrooms and previous City interventions.

1.3 Project Details

The City is seeking smart restroom solutions that meet the following requirements:

• Flexible and rapid placement and relocation

• No connection to water, sewer, and power lines

• No upfront capital investment

• Contract service-based support for maintenance and to manage restroom cleanliness

• Solar-powered

• ADA compliant

• Access control, anti-vandalism, and anti-loitering features

• Remote locking / unlocking features if a cleanliness or safety issue arises

• Running water for hand washing and a flushing toilet

• Flexible scheduling of maintenance cleaning depending on usage

• User-friendly, QR code access

• Alerts field technicians to address issues

• Accountability mechanisms, such as allowing repeat access to users that follow rules, and warning and/or restricting users that repeatedly break rules and/or vandalize the restroom

• Ability to collect data and measure the following key performance indicators:

o Usage: Uses by the public o Satisfaction: User experience rating; Cleanliness rating o Accessibility, Availability, and Durability: Uptime, Vandalism, Amenities available o Maintainability: Average number of hours from issue to repair; Technical health of units o Cost: Monthly labor and cleaning, Upfront costs

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The City’s expected outcomes include:

• Provide smart restrooms in at least four high-demand locations for the duration of the pilot period to understand adoption in different environments and potential use cases

• Keep public restrooms clean and sanitized

• Reduce the frequency of detailed cleaning or repair

• Keep access to public restrooms open to housed and unhoused residents

• Minimize or eliminate security incidents and nuisance crimes such as graffiti, illegal dumping, theft, and vandalism, etc.

1.4 Result of the Expression of Interest

Interested organizations are encouraged to express their interest by following the response instructions below. If multiple vendors express interest in this opportunity and are deemed responsive, responsible, qualified, and presenting a solution that meets the City’s needs in the City’s sole discretion, the City may issue a formal Request for Proposals (RFP) to competitively award a contract for Turnkey Full-service Smart Restroom Solutions.

Notification of the result of this Expression of Interest, and of a future RFP would be issued through the City’s electronic bid notification system. Successful pilots may have the potential to be extended into longer term contracts.

This is an Expression of Interest only. This EOI does not constitute an RFP, a promise to issue a solicitation in the future, or any contract whatsoever. Respondents are advised that all costs associated with responding to this EOI are solely at their expense.

2 How to Respond

2.1 Timelines & Instructions

MILESTONE

TIME

(PACIFIC)

& DATE LOCATION / ADDITIONAL INFORMATION

Release date Feb. 4, Responses due Feb. 18,

• Responses should be submitted electronically via the City’s Long Beach Buys portal, available at https://longbeachbuys.buyspeed.com/bso/

• Late Responses, or Responses submitted through other channels will not be accepted.

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• Respondents are responsible for submitting their Responses completely and on time.

o Respondents will receive an e-bid confirmation number with a time stamp from Long Beach Buys indicating that the Response was submitted successfully. The City will only receive

Responses that were transmitted successfully.

o Technical support is available by phone at (562) 570-6200 or by email to

LBPurchasing@longbeach.gov o Support resources including a list of

Frequently Asked Questions are available on Long Beach Buys

Responses reviewed to determine next steps

Feb. 20,

• If multiple vendors express interest in this opportunity and are deemed responsive, responsible, qualified, and presenting a solution that meets the City’s needs in the City’s sole discretion, the City may issue a formal

Request for Proposals (RFP) to competitively award a contract.

• Notification of the result of this EOI and of a future RFP would be issued through the City’s electronic bid notification system.

2.2 Response Template

Responses should include all of the following information.

CONTACT INFORMATION

Primary Contact

Name

Title

Email Address

Phone Number

Organization

Name

Address

Website https://longbeach-my.sharepoint.com/personal/laura_merryfield_longbeach_gov/Documents/LBPurchasing@longbeach.gov

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ALIGNMENT

Why do we ask this? The following questions enable the program evaluators to ensure that

Pitch Long Beach! submissions align with City priorities and current Department needs.

1. Is this a property or real estate development submission?

Property development proposals will not be considered for this solicitation.

☐ Yes ☐ No

2. Is your proposal a technology or tech-enabled solution?

We will only be accepting submissions that are considered technology or “tech enabled.” "Tech-enabled" refers to any solution that has a technology component but doesn’t necessarily hinge on any specific technology.

☐ Yes ☐ No

3. Is your product or service deployment ready?

Applicants must have a working pilot-ready product ready to be tested at the City.

Applicants may not submit "ideas" and must have solutions that are deployment-ready.

☐ Yes ☐ No

QUALIFICATIONS

Why do we ask this? Your answers to the following questions allow evaluators to understand your organization's professional and academic experience; ability to implement and sustain the pilot and a potential contract; related case studies; and lastly, bandwidth and staff to dedicate to the pilot.

4. Describe your proposal in 250 words or less.

Think of this as your elevator pitch for your product or service. Evaluators should understand what your offering is, your value proposition, and the problem it is solving.

5. Briefly describe how you will staff the project and work with the City to manage implementation.

6. Describe your experience working with similar municipal organizations and clients. You may include links to case studies and promotional materials that provide examples of product deployment.

FEASIBILITY

Why do we ask this? Your responses will help us understand the actions and resources

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7. What is the anticipated duration (in months) of your pilot proposal, including both set-up and evaluation times?

Please respond in number of months. Please note that all pilots conducted by the

City are for a period of 12 months or less.

8. Summarize your proposed month-by-month workplan to implement your pilot with key milestones indicated.

For example: Months 1-2: Set-up and integrations; Months 3-4: Pilot implementation; Month 5: Evaluation

Note: The City expects pilots to be operational within 60 days from project kick-off.

9. What City resources would you need access to for your proposal?

Please select all that apply.

☐ City staff

☐ City building facilities

☐ Public right-of-way

☐ City infrastructure

☐ City hardware

☐ Access / integration with City software

☐ Access / integration with City data

☐ Other

If other, please explain:

10. Provide additional details on the specific City resources would you need access to for your proposal.

11. Describe how you will provide the necessary training, support, and onboarding to ensure successful adoption and optimization of your pilot proposal.

12. What is the estimated cost (in US Dollars) to the City for your pilot proposal?

Please respond with a dollar figure.

13. Provide any additional details on the cost or pricing structure for your pilot proposal.

This is your opportunity to breakdown what is included in the estimated cost above. Please share more details about your assumptions regarding the scope of

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14. What is the pricing structure of your solution if the City chooses to scale your pilot to a full contract?

☐ Recurring subscription cost, based on users

☐ Recurring subscription cost, based on business units

☐ Recurring subscription cost, based on number of devices

☐ Recurring subscription cost, based on City population size

☐ Flat set-up cost

☐ Discounts at scale or for enterprise level solution

☐ Other

If other, please explain:

15. Provide any additional details on the cost or pricing structure if the City chooses to scale your pilot to a full contract.

16. Does your proposal provide any revenue generation opportunities for the

City? If so, please explain.

Authorization: I certify that I am authorized to submit this Expression of Interest on behalf of the organization listed above.

Name Signature Date