Ellsworth AFB Unify Maintenance PWS.pdf

MCS Mitel/Unify Sustainment Page 1 of 4

PERFORMANCE WORK STATEMENT

Mitel/Unify Annual Sustainment

1.0. GENERAL

This Performance Work Statement (PWS) establishes the requirements for sustainment and repair for the Mitel/Unify Systems located at Ellsworth Air Force Base 28 BW.

2.0. DESCRIPTION OF SERVICES:

The contractor shall provide all personnel, equipment, tools, materials, supervision and any other items and services necessary to accomplish maintenance required.

The primary technical services shall be performed by individuals who are Mitel/Unify certified, qualified, and experienced in performing maintenance and repair of equipment (Reference Section 6.0 Equipment List), crisis management, dispatch consoles, and all associated Mitel/Unify telecommunications hardware and software that are installed throughout Ellsworth

28 BW.

2.1. PLACE OF PERFORMANCE:

1. Ellsworth Air Force Base 28 BW

2.2. SCOPE OF WORK:

This maintenance contract will include the sustainment and repair of all equipment listed below and identified in further detail in Section 6.0 Equipment List.

DESCRIPTION

Unify OpenScape Voice LSC Node A 1 Unify OpenScape Voice LSC Node B 1

DESCRIPTION BLDG

NEXT-GEN

DISPATCH

POSITION

RADIO

INTERFACES YEAR CONTRACT

Primary CP 7918 3 4 2023 FA469022P0040

Alt-CP 4307 2 4 2023 FA469022P0040

TOTAL 5 8

2.3. PERIOD OF PERFORMANCE:

Warranty Base Period: 29 March 2023 – 28 March 2024 (12 Months) New Coverage: 1 year from contract award

3.0. SERVICES SUMMARY

3.1. The contractor will resolve and/or diagnose system issues for the MCS installed Mitel/Unify applications: OpenScape Voice, OpenScape Xpert, iNemsoft radio interface, ASC voice recorder, Teguar Micro Computer, Teguar Touch Screen Monitor, PTT Handset, Speakers, and Console UPS.

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3.2. The contractor will be responsible for maintaining the Mitel/Unify system applications at current approved software loads. The contractor will replace defective hardware, and perform all labor to maintain and replace. Any replacement equipment provided by the company as part of this contract will be warrantied throughout the term of the contract. The installation effort and workmanship will be the sole responsibility of the company throughout the term of the contract.

3.3. The contractor will manage replacement actions necessary when a part fails.

3.4. The contractor will establish a help desk support element which will be available on a 24/7/365 basis to actively support the Unify systems. The help desk will be equipped with the capability to remote into the system via the AFNet. The Air Force must approve and permit MCS access via CAC/Admin Token.

4.0. QUALIFICATIONS:

4.1. Contractor must be a Mitel/Unify Systems certified partner authorized to perform on-network installations and maintenance.

4.2. Contractor certifications must include the following to fully resolve/diagnose system discrepancies: Complete understanding of system design, installation diagrams, and maintenance records on the OpenScape Voice LSC, OpenScape Xpert, INemsoft radio interface, ASC voice recorder, Teguar Touch computer and all associated 3rd party items (PTT Handsets, Speakers, UPS, cabling).

4.3. Contractor must meet the following Air Force requirements to access and maintain the installed Mitel/Unify system:

A. Secret Clearance

B. Air Force Cyber Readiness Training (Annual)

C. CompTIA Security+ Certified

5.0. END USER RESPONSIBILITIES

1. The end user will assist in initial triage of the reported issue

2. The end user is responsible for opening and managing all tickets that requires other Ellsworth groups/departments. Ie COM, Radio Shop, Networking, etc. MCS cannot open a ticket with Base COM or other departments.

6.0. EQUIPMENT LIST – ON NEXT PAGE

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6.0. EQUIPMENT LIST:

CUSTOMER: Ellsworth AFB

Unify OpenScape Voice LSC Node A 1

Unify OpenScape Voice LSC Node B 1

Next-Gen Dispatch Positions Primary Command Post: 3

Next-Gen Dispatch positions; Alternate CP; MOC;

BOPS;

Total Nex-Gen Dispatch positions 5

Radio Interfaces Primary Command Post: 4

Radio Interfaces; Alternate CP 4

Total Radio Interfaces 8

VOIP Administration Telephones 0

PRI Gateways in DCO

Mediant 800B with E1/T1 1

Mediant 800B with E1/T1 1

Part Number Description QTY

DCO

M800B-V-2ET-GOV Audiocodes : Mediant 800B with 2 E1/T1 1

M800B-V-2ET-GOV Audiocodes : Mediant 800B with 2 E1/T1 1

OpenScape Voice Node A

L30220-D622-A762 OpenScape Voice V9 Base Package (100 Licenses) 1

L30220-D622-A766 OpenScape Voice V9 Option for Redundant system License

L30258-W622-D475 OpenScape Xpert V7 System Manager Base License 1

R650XS PowerEdge R650xs Server (2xXeon Silver 4314 16C;

64GB RAM; 3.6TB)

VS6-ESSl-KIT-F/SUB-F US Federal VMware vSphere 6 Essentials Kit for 3 hosts Max 2 processors per Host

Installation Material Node A

OBJ-IPRGW-GL IP Radio Gateway GL-GW-S2R1P1-1001-MB00 with Legacy Adapter

MP112/2S/SIP/GOV AudiocodesMediaPack 112 Analog VoIP Gateway 2

Controller Positions - Primary CP

L30258-W622-D477 OpenScape Xpert V7 advanced dynamic client license 3

L30258-W600-D246 OpenStage Xpert Speaker Module 3

L30258-W0600-D241 Extra module: connect 4 analog audio dev. 3

TB-5545-MVS-I3 TB5545-MVS w/I3 Processor; 8GB RAM; 128GB SSD; 3

TD-40-17P Teguar Touch Screen Monitor with Display Port/USB 3

USBPCSPK USB Speakers - Powered 3

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WS2402-00-BLK Handset 6-wire PTT 6

SMART1500LCDT UPS 1500VA 900W SMART AVR TOWER LCD USB 3

OpenScape Voice (Node B)

L30258-W622-D475 OpenScape Xpert V7 System Manager Base License 1

R650XS PowerEdge R650xs Server (2xXeon Silver 4314 16C;

64GB RAM; 3.6TB)

OBJ-IPRGW-GL IP Radio Gateway GL-GW-S2R1P1-1001-MB00 with Legacy Adapter

MP112/2S/SIP/GOV AudiocodesMediaPack 112 Analog VoIP Gateway 2

Controller Positions Alternate CP

L30258-W622-D477 OpenScape Xpert V7 advanced dynamic client license 2

L30258-W600-D246 OpenStage Xpert Speaker Module 2

L30258-W0600-D241 Extra module: connect 4 analog audio dev 2

TB-5545-MVS-I3 TB5545-MVS w/I3 Processor; 8GB RAM; 128GB SSD 2

TD-40-17P Teguar Touch Screen Monitor with Display Port/USB 2

USBPCSPK USB Speakers - Powered 2

WS2402-00-BLK Handset 6-wire PTT 4

SMART1500LCDT UPS 1500VA 900W SMART AVR TOWER LCD USB 2

Voice Recorder ASC

76523121 ASC EVIOPneo Base License 1

76523123 Turret Integration License 1

76523037 SIPREC Turret License EVOIPneo Active (Consoles) 5

76523077 Additional Unify Turret Channels (Radio) 8

7996999 Trusted Virtualization Licensing 1

56021000 Archive Manager License 1

Software and Labor Support

K40220-D622-A762 SSP 1Y for OpenScape Voice V9 Base Package License 1

K40220-D622-A766 SSP 1Y for OpenScape Voice V9 Option for Redundant system License

K40258-W622-D475 SSP 1Y for OpenScape Xpert V7 system manager base license Node A

K40258-W622-D475 SSP 1Y for OpenScape Xpert V7 system manager base license Node B

K40258-W622-D477 SSP 1Y for OpenScape Xpert V7 advanced client license

OBJ-RADGW-SSU-YR 2 iNemsoft Maintenance 8

52022400 ASC Recording CSCpremier Support 13