Editable Narrative Proposal~1.pdf
PDF 106 KB Posted
- Attached to
- Desktop Support (Smart City Challenge)
- Solicitation number
- TI-23-205
- Issued by
- California
About this file
This is a Request for Proposal (RFP) narrative proposal template issued by the City of Long Beach for Help Desk Support services (RFP TI-23-206). The template is designed for proposers to submit their organizational capacity, experience, and qualifications for providing help desk support services to the City. Proposers are required to complete the editable template posted on Long Beach Buys and submit it as their narrative proposal. The document does not specify project timelines, response deadlines, contract term duration, or renewal options, as it functions as an instruction template rather than the full RFP document.
The proposal template requires submission of comprehensive organizational information, including company structure, incorporation details, employee count, and subcontractor involvement. Proposers must provide three professional references with project descriptions and dates, along with detailed responses to evaluation criteria covering organizational qualifications, staffing plans, existing customer experience, community impact, data governance and security measures, competitive differentiation, implementation feasibility with timelines and risk mitigation strategies, and the proposer's problem-solving approach tailored to the City's specific needs. The template includes optional sections for stakeholder coordination and recommendations to improve pilot scope or outcomes. No pricing information, set-asides, incumbent contractor details, or specific funding amounts are included in this template document.
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Other files
| File | Type | Posted |
|---|---|---|
| Addendum 3 Q A_.docx | DOCX document | |
| NOI to Award RFP TI-23-205.pdf | ||
| Selection Memo Desktop Support .pdf | ||
| RFP-TI-23-205 Final.pdf | ||
| RFP TI-23-205 Addendum1.pdf | ||
| Addendum 2 Q A_~2.pdf | ||
| EBO Equal Benefits Ordinance~7.pdf | ||
| Attachment A Authorization Certification~1.pdf |
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Text version
Help Desk Support | RFP TI-23-206 | Template v12.09.22 | 11
An editable version of the template below has been posted to Long Beach Buys.
Proposers should complete the editable template and submit it as their narrative proposal.
Organizational Capacity & Experience
PROPOSER CONTACT INFORMATION
Organization
Company Name
Company Address
Federal Tax ID Number
Website
Authorized
Representative
Name
Title
Email Address
Phone Number
Other Point of
Contact (if required)
Name
Title
Email Address
Phone Number
PROPOSER CAPACITY & EXPERIENCE
What type of enterprise is the organization?
☐ Non-Profit
☐ Sole Proprietorship
☐ General Partnership
☐ Corporation
State and Date of incorporation:
☐ Limited Liability Company
☐ Other
Please describe the length of time the organization has been providing the services described in this RFP (1-3 sentences).
How many employees does the organization have in total and residing in
Long Beach?
Where are the representative(s) that would service the City’s account located?
Does the proposal include subcontractors? ☐ Yes ☐ No
Help Desk Support | RFP TI-23-206 | Template v12.09.22 | 12
REFERENCES
Reference 1
Company
Project Manager
Phone Number
Project Description
Project Start and
End Dates
Reference 2
Company
Project Manager
Phone Number
Project Description
Reference 3
Company
Project Manager
Phone Number
Project Description
Qualifications
1. Please describe why the organization is qualified to provide the services described in this RFP (1-2 paragraphs).
2. Please provide a plan or overview for how the project will be staffed. Describe the technical and business expertise of your core team in addressing the problem statement.
3. If you have any existing customers, who are they and what did you accomplish?
What did you learn from prior implementations and how might this apply to this project?
Impact
1. Describe your proposal and the impact you believe your product or service would have on the Long Beach community.
Data Governance
Help Desk Support | RFP TI-23-206 | Template v12.09.22 | 13
1. Explain the data and reporting systems that will be used to routinely evaluate program performance to meet the objectives of the challenge
2. Describe how data will be collected, maintained, and used. Additionally, please describe how you can ensure the privacy and security of any personal identifiable information.
2. In addition to the objectives and metrics proposed above in Section 1.5.1, are there any additional or alternative performance metrics you recommend?
Originality
1. What sets your solution apart from your competitors? Please describe in specific terms your value proposition.
2. Given the originality of your submission, what could the City learn from conducting your proposed pilot project?
Feasibility
1. Summarize your proposed workplan to implement and conduct a pilot with timelines for key milestones.
2. What resources (City staff, Facilities, Land, Public right-of-way, City infrastructure, Equipment, Software, Hardware, Data, etc.) would you need access to for your proposal?
3. Describe how your company will provide the necessary training, technical assistance, customer support, and onboarding to ensure successful sustained and scaled of your proposed solution.
4. Please identify any anticipated risks or challenges and explain how you plan to mitigate or address them.
5. (OPTIONAL) If other stakeholders will be involved in implementation of the proposal, how they will you coordinate between these groups.
Understanding of the Challenge
Help Desk Support | RFP TI-23-206 | Template v12.09.22 | 14
1. Describe your company’s general problem-solving approach and how you will tailor it for our agency’s specific problem outlined in this RFP?
3. (OPTIONAL) Please make any recommendations to the City to improve the scope or outcomes of the pilot.
| RFP TI-23-206 (AAA)-Final |
| RFP TI-23-206 (AAA) |
| RFP TI-23-205 Final (AAA) |
| RFP Attachments Base |
| Attachment A Authorization & Certification 21.6.8 |
| EBO Equal Benefits Ordinance |
| W9 Form |
| RFP Attachments_(AAA) |
| 13. TERMS, CONDITIONS AND EXCEPTIONS |
| Statement of Non-collusion |
| Attachment F |
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