Attachment_I_Feb_27_(FINAL).xlsx

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Attached to
Title IV Financial Aid Origination and Disbursement
Solicitation number
ED-FSA-14-R-0013
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Attachment I

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Attachment_A.zip ZIP file
PDF.zip ZIP file
Attachment_E_Feb_27_(FINAL).xlsx XLSX spreadsheet
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Attachment_H_Feb_27_(FINAL).xlsx XLSX spreadsheet
Attachment_F_Feb_27_(FINAL).xlsx XLSX spreadsheet
Attachment_B_Feb_27_(FINAL).xlsx XLSX spreadsheet
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Attachment_D_Feb_27_(FINAL).xlsx XLSX spreadsheet
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Sheet1

EVALUATION MATRIX (ATTACHMENT I) - SOLICITATION ED-FSA-14-R-0013

EVALUATION FACTOR

Offerors will be evaluated based on their experience with providing customer service to applicants and borrowers regarding student loan and grant originations and disbursements.

Title and number of the contract/project (i.e., a legally binding agreement)

Description of the contract/project

Name, address, phone number, and email address of the client

Period of performance on the contract/project

Details on the type of call center operation that was established to provide the customer service. For example, was the call center operation subcontracted out or handled internally? How were the inquiries handled? Were they handled through email, mail, chat, phone, social media (e.g., Facebook), mobile application, and/or other means of communication?

Volume of the inquiries handled. Please also provide statistical information on how many of the inquiries were handled through email, mail, chat, phone, social media (e.g., Facebook), mobile application, and/or other means of communication.

Provide proof of working on the contract/project (such as pertinent contract/project terms and conditions, deliverables, records, and/or reports) as an attachment to this sheet. The proof must be independently verifiable.

Create a separate sheet for each contract/project. Also, add more rows to the sheet if additional pertinent information needs to be provided.

Sheet2

Sheet3

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