Attachment_A_Client_Reference_Form.doc

DOC document 94 KB Posted May 13, 2013

Attached to: Finanical & Management Support Services Federal contract opportunity
Solicitation number: ED-FSA-13-R-0017
Issued by: Department of Education Office of Federal Student Aid

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Attachment A Client Reference Form

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Other files for this federal contract opportunity

Other files attached to Finanical & Management Support Services, newest first.
File	Type	Posted
Amendment_1.pdf	PDF	May 31, 2013
Instructions _Provisions _ _Evaluation_Rev_5.30.13.pdf	PDF	May 31, 2013
Task_Order_One_Performance_Work_Statement_Rev_5.30.13.pdf	PDF	May 31, 2013
RFP_ED-FSA-13-R-0017_SF1449_ _IDIQ.pdf	PDF	May 13, 2013
RFP_ED-FSA-13-R-00017_Task_Order_One_PWS.pdf	PDF	May 13, 2013
RFP_ED-FSA-13-R-0017_Instructions_Provisions_Evaluation.pdf	PDF	May 13, 2013

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Request for Proposal (RFP) #ED-FSA-13-R-0017 Client Reference Form

US Department of Education, Federal Student Aid

Financial and Management Consulting Services

SECTION 1 – TO BE COMPLETED BY OFFEROR

Contract/Project Title:

Client Contracting Agency or Company:

Contracting Officer: (name, phone, email)

Agency or Company IT Contact: (name, phone, email)

Prime Contractor Name:

Contract Number:

Type Of Contract (FFP, T&M, etc.):

Period Of Performance:

Original Contract Value:

Total Value of Modifications (excluding options):

Name of Subcontractor/Teaming Partner (if applicable):

Percentage of Contract Value Subcontractor/Teaming Partners was Responsible for:

Detailed Description Of Work Performance that Prime Contractor was Directly Responsible for

SECTION 2: TO BE COMPLETED BY OFFEROR’S CLIENT

Customer Satisfaction Questionnaire

DEADLINE DATE & TIME: 4:00pm (Eastern Time), June 6, 2013 SUBMISSION METHOD: Via email to dega.hussen@ed.gov and bradley.hill@ed.gov

INSTRUCTIONS – For each item, circle the rating that best describes the contractor’s work on this project and provide any additional comments. For items not applicable to your project, please indicate N/A.

5= Excellent

No problems, issues, or delays in achieving contract requirements 4= Good

Does not impact achievement of contract requirements 3=Satisfactory Requires minor agency resources to ensure achievement of contract requirements

2=Marginal

Requires major agency resources to ensure achievement of contract requirements

1= Unsatisfactory Achievement of contract requirement is compromised

N/A= Not applicable Does not apply

(1)Project kickoff/initiation of the contract

FORMCHECKBOX

N/A

(2) Ability to pro-actively and aggressively perform contract requirements(s)

FORMCHECKBOX

N/A

(3) Effectiveness and reliability of contractor's key personnel

FORMCHECKBOX

N/A

(4) Quality of the contractor’s on-going technical assistance and customer service

FORMCHECKBOX

N/A

(5) Quality of the contractor’s reporting features and tools

FORMCHECKBOX

N/A

(6) Overall ability to effectively manage contract

FORMCHECKBOX

N/A

(7) Overall performance in planning, scheduling, and monitoring contract requirements

FORMCHECKBOX

N/A

(8) Timely completion of major milestones

FORMCHECKBOX

N/A

(9) Responsiveness/capability to respond to surge/short term requirements and aggressive timelines

FORMCHECKBOX

N/A

(10) Displays initiative in meeting Government requirements and is responsive to the Government's needs

FORMCHECKBOX

N/A

(11) Responsiveness and flexibility in responding to changes (both formal and informal)

FORMCHECKBOX

N/A

(12) Provides prompt notification of problems

FORMCHECKBOX

N/A

(13) Effectively assesses impacts of potential changes on other associated projects, tasks, and efforts

FORMCHECKBOX

N/A

(14) Ability to solve contract performance problems without extensive guidance from Government personnel

FORMCHECKBOX

N/A

(15) Overall management communication with your agency or organization

FORMCHECKBOX

N/A

(16) Quality of the contractor’s billing procedures, billing accuracy and resolution of billing discrepancies

FORMCHECKBOX

N/A

(17) Ability to meet Agency’s security requirements

FORMCHECKBOX

N/A

(18) Overall assessment of this contractor and the actual results achieved as a result of this contractor’s performance

FORMCHECKBOX

N/A

Based on this contractor’s overall performance, would you award this contractor a similar contract?

Yes [ ] No [ ] If “no’, please explain:

Were there any changes in contract dollar value throughout the life of the contract?

Yes [ ] No [ ] If “yes”, please explain:

File details come from the government source that posted it. Updated Nov 14, 2017.