1_1_4_PWS_Attachment-25.1_DRAFT_20240718.docx

DOCX document 34 KB Posted

Attached to
Language & Interpretation Support Services Federal contract opportunity
Solicitation number
EA-202303-174
Issued by
Department of Homeland Security US Citizen and Immigration Services

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This document is a Performance Work Statement (PWS) Attachment that provides details on the required languages and estimated call volumes for the Language & Interpretation Support Services contract opportunity. The USCIS Refugee, Asylum, and International Operations (RAIO) Directorate requires language interpretation services to support anticipated and surge workload for over 625 interviewing Asylum Officers located across the United States. The Contractor(s) will be required to provide telephonic interpretation services, with the ability to quickly increase staffing levels to address surges and meet time-sensitive requirements. The PWS Attachment lists 61 required languages with estimated call volumes ranging from 25 to over 120,000 calls per base year. This market research is being conducted to assess the marketplace's ability to address the Agency's needs, with the intent to expand competition. Interested parties are requested to provide their company information, capabilities, and experience in providing large-scale language interpretation services.

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PERFORMANCE WORK STATEMENT

ATTACHMENT 25.1 REQUIRED LANGUAGES

The estimates included below are for planning purposes only and do not constitute a guarantee or minimum volume. USCIS estimates up to 15% increase in staffing and workload during year one, which could result in an increase in usage. It is expected that this trend will continue, however it cannot be predicted and is subject to change.

Required Languages with Estimated Call Volumes

Required Languages – Estimated Call Volumes

Language
Est. calls/base year
Est. minutes/ base year
Language
Est. calls/base year
Est. minutes/base year
Spanish
>120,000
10,000,000
Quichua
>400
22,000
Mandarin
>15,000
940,000
Indonesia/Bahasa
>300
19,000
Punjabi
>12,000
620,000
Lingala
>300
16,000
Russian
>5000
375,000
Cantonese
>200
15,000
Arabic
>3500
265,000
Wolof
>200
15,000
Hindi
>4000
160,000
Georgian
>200
15,000
French
>2000
150,000
Urdu
>200
15,000
Portuguese
>3000
150,000
Burmese
>250
12,500
Bengali
>2500
125,000
Ixil
>250
10,000
Creole/Haitian Creole
>1750
100,000
Ukrainian
>150
10,000
Nepali
>1500
85,000
Uzbek
>100
6,500
Quiche/K'iche
>1200
75,000
Pashto/Pushtu
>100
6,500
Tigrinya
>1200
75,000
Serbian
>100
6,500
Pulaar
>1200
75,000
Somali
>150
6,500
Turkish
>1000
62,000
Korean
>75
4,000
Mam
>1300
60,000
Swahili
>50
3,800
Hausa
>1300
60,000
Uzbek
>100
3,500
Armenian
>700
58,000
Sinhalese
>50
2,500
Gujarati
>800
50,000
Tagalog
>50
2,000
Amharic
>500
45,000
Azerbaijani
>50
1,500
Urdu
>500
37,500
Kurdish
>25
1,500
Farsi-Iranian
>400
36,000
Akan
>50
1,000
Tamil
>750
32,000
Foo Chow
>25
1,000
Romanian
>500
30,000
Hungarian
>25
1,000
Quichua/Canar Highland
>500
25,000
Quechua
>50
1,000
Vietnamese
>500
25,000
Twi
>50
1,000
Konjobal
>400
22,000
Mongolian
>25
2500
Albanian
>400
22,000
Yoruba
>25
2500
Fulani
>400
22,000
Oromo
>25
2500

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