RDA_SOW_for_Grounds_Maintenance_PERFORMANCE_BASED_SERVICE_CONTRACT-1.doc

PERFORMANCE BASED SERVICE CONTRACT—LANDSCAPE MAINTENANCE

STATEMENT OF WORK

C.1. SCOPE OF WORK

A. Place of performance is the approximately 1 acre National Weather Service WSR-88D RDA Site located at 185 Barton Rd, Hodgdon, Maine.

B. All work performed under this contract is required to meet the quality and performance standards as identified. The Contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform Landscape Maintenance for the base period of May 1, 2016 through April 30, 2017 and four (4) consecutive one (1) year option periods. Work shall be in a manner that will maintain healthy grass and present a neat and professional appearance.

C. If services cannot be performed due to inclement weather, the Contractor shall perform any and all scheduled services the next duty day with no degradation to existing scheduled services.

C.2. SUPPLIES, MATERIALS, EQUIPMENTAND UTILITIES

A. No Government Furnished:

There are no electrical power exterior receptacles for the Contractor to operate their equipment.

B. Contractor Furnished:

(1) The Contractor shall furnish all supplies, materials, and employee training necessary to achieve the quality performance standards of the work in this contract, unless otherwise specified herein.

(a) Training shall include all applicable OSHA and other related standards. The Contractor shall submit all Material Safety Data Sheets (MSDS) for any materials used under this contract containing “dangerous” or “warning” labels to the Contracting Officer’s Technical Representative (COTR) within 10 days after contract award date.

(b) Appropriate Personal Protective Equipment (PPE) will be worn at all times while performing work.

(2) The Contractor shall furnish all equipment necessary to accomplish the work under this contract. All equipment must meet all applicable OSHA standards. The Contractor shall not use any unsafe equipment or any equipment in need of repair.

C.3. CONTRACTOR PERSONNEL

A. Within five days of the contract start date, the Contractor shall submit, in writing, the name of the Site Manager. The Contractor shall supply telephone, cell phone, and/or pager numbers to the COTR for use in contacting the Site Manager. The Site Manager shall conduct overall management coordination and shall be the central point of contact with the Government for performance of all work under this contract. The Site Manager shall be authorized to receive any notices of deficiency in contract performance. The notices may include, but not be limited to, the following: non-performance of work, deficiencies in work performed and notices of proposed payment deductions due to the above. The Site Manager shall be available within 48 hours to meet at the facility to discuss problem areas.

B. All personnel employed by the Contractor shall be experienced in the type of work involved and familiar with the specifications of this contract.

C. The Contractor is required to provide necessary and on-going tenant relations or customer service training for their employees.

D. Contractor personnel shall conduct all operations in such a manner as to minimize any inconvenience in the use of the facilities to the occupants.

C.4. SCHEDULING WORK AND REPORTING REQUIREMENTS

Within five work days of the contract starting date, and annually thereafter for renewal periods, the Contractor shall submit to the COTR schedules and plans to accomplish required services throughout the year. If changes need to be made to reduce conflicts with Government operations, special events, or other occurrences, the Contractor shall meet with the COTR and revise the schedule as necessary. The COTR may request changes to the monthly work schedule so spacing of services is distributed to meet the needs of the Government. The Contractor shall not deviate from this schedule without prior approval from the COTR.

C.5. QUALITY CONTROL PROGRAM

A. The Contractor shall establish a complete, written, Quality Control Program (QCP) to ensure that the requirements of the contract are provided as specified. The written QCP shall be submitted to the COTR within 5 days of the start date of work.

B. The QCP’s purpose is to provide a plan for meeting all requirements of this contract. The QCP should include, but not be limited to, the following:

1. An inspection of the grounds which covers all services stated in “Performance Standards and Guideline Requirements” of this contract.

2. A system to ensure that the Contractor’s employees, or subcontractor’s employees, are notified of all deficiencies in their area of responsibility. A system and plan to retrain employees to ensure that deficiencies do not reoccur.

3. A plan for monitoring and correcting customer complaints. A record of customer complaints and the corrective action taken must be kept on file at this site and available for review by the Contracting Officer or his/her representative, at any time.

4. A plan for the immediate forwarding of customer complaints that are not the responsibility of the Contractor to the COTR or their designated representative.

C. The QCP must be kept current, reflecting the pertinent contract modifications and requisite changes or conditions. The Contractor shall review the plan with his onsite personnel to ensure complete understanding. A copy of the most current QCP must be kept on file at the worksite where the tasks are being accomplished.

1. If the Contractor is not meeting performance or quality measures, the Government retains the right to review the QCP and related documents. Upon review of the plan and related documents, the Government will take appropriate action to ensure that all quality and performance measures are met as specified in this contract.

PERFORMANCE STANDARDS AND GUIDELINE REQUIREMENTS

NOTE: All services provided under this contract are required to meet the quality and performance standards described herein.

A. The Contractor shall provide all labor, equipment, materials, supplies, and supervision to perform grounds maintenance and landscape services as identified in the Statement of Work.

1. The following guidelines describe what is considered to be the normal industry quality and performance standards for intended services under this type of contract.

2. The Contractor, through innovation, technology or other means, shall perform the required services in order to meet the quality and performance standards.

B. The following guidelines are for reference only and final results will be the determining factor for the success or failure of this contract. Performance will be based on the Contractor’s effort in the meeting the performance and quality standards, not the frequency or method of performance.

1. Mowing and Trimming Operations:

The Contractor shall be responsible for monitoring the growth of the grass and scheduling cutting/mowing operations as required. The Contractor shall prevent scalping, uneven mowing, and rutting by equipment during contractor operations. Precautions shall include removal or repair of equipment causing unnecessary damage or procedures causing unsatisfactory mowing.

Grass shall be cut on an as needed basis from May 1 through October 31 and shall be maintained between 2 ½” and 3” in height. The frequency of mowing may vary depending on weather conditions. Trimming and weeding includes areas along the fence, gate, and the bank above the fence. Trimming height shall match surrounding area grass height. All improved grounds shall look well manicured at all times.

The Government is not responsible for damage to contractor’s equipment due to trash, debris, or uneven terrain. Contractor shall maintain all open drainage systems; open culverts under driveways and roads free of debris, trash, limbs, leaves and grass clippings.

Spring seasonal startup includes removal of gravel and other debris from grass. If grass seeding is needed to repair damaged areas, use a compatible grass seed mixture.

ITEMIZED SERVICES REQURIEMENT SHEET

(Attachment No. 0003)

I. The following are services INCLUDED under this performance-based solicitation.

A. Grass Mowing

B. Trimming

C. Weeding

Performance Objectives and Thresholds

General

The contractor service requirements are summarized into performance objectives that relate directly to essential services. The stated performance thresholds are the minimum acceptable levels of service for each stated requirement. All aspects of the contractor performance are subject to Government surveillance, and absence of any contract requirement from the Performance Objectives are identified below shall not detract from its enforceability nor limit the rights or remedies of the Government under contract clauses.

Performance Objective

Performance Threshold

Perform all services in accordance

Not to exceed 1 valid complaint of with the SOW on a daily or weekly basis unsatisfactory service per week

Perform all services as required for Not to exceed 1 valid complaint of

Grounds maintenance unsatisfactory service per interval

The preferred method of resolving deficiencies is to allow re-performance to correct the deficiencies. The Contractor shall be provided with the opportunity to correct substandard performance within one business day. When substandard performance is not corrected within the specified timeframe or the Contractor refuses to re-perform the service, the unsatisfactory service is logged as a deficiency. Deductions for deficiencies shall be calculated as 1/30th of unit price for each day that the Contractor fails to correct.

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