IES RFP DU205NC-12-R-0007.doc

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Insurance Endorsement Processing Services
Solicitation number
DU205NC-12-R-0006
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The U.S.Department of Housing and Urban Development (HUD) Office of Procurement and Contracts Chicago Contracting Operations Branch has re-uploaded a legible reading copy of Request for Proposal Number DU205NC-12-R-0007 formerly advertised as DU205NC-12-R-0006 to provide Insuarnce Endorsement Services on an as needed basis in support of the HUD Phildelphia Homeownership Center PHOC Processing and Underwriting Division for your review and knowledge. The RFP Closing Date remains unchanged from the.

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IES Amedment 2 Deletion Clause B.3.pdf PDF
HUD Letter to Prospective Offerors 8-28-2012.pdf PDF
IES Amendment.pdf PDF
IES SOL 07272012.pdf PDF

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1 THIS CONTRACT IS A RATED ORDER UNDER DPAS (15 CFR 700)

RATING

PAGE OF PAGES

SOLICITATION, OFFER AND AWARD

1 I 61

UISITIONIPURCHASE NUMBER

2. CONTRACT NUMBER

3 SOLICITATION NUMBER

DU205NC-12-R-0007

4 TYPE OF SOLICITATION

SEALED BID (IFB) E NEGOTIATED (RFP)

5. DATE ISSUED

07/27/2012

6. RE

7 ISSUED BY CODE INFNC

US DEPARTMENT OF HUD

OFFICE OF THE CHIEF PROCUREMENT OFFICER

METCALFE FEDERAL BUILDING

77 WEST JACKSON BLVD ROOM 2517 CHICAGO IL 60604-3507

8. ADDRESS OFFER TO (II other than Item 7) Mona Collins Contract Specialist 77 West Jackson Boulevard, Room 25 17 Chicago, Illinois 60604-3507

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and3copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8. or it hand carried, in the
until1600 CDlocal lime08/27/2012
(Hour)(Date)

All offers are subject to all terms and conditions contained in this solicitation.

C. E-MAIL ADDRESS

depository located in CHICAGO CAUTION LATE Submissions, Modifications, and VVIthdrawals See Section L, Provision No. 52.214-7 or 52.215-1

INFORMATION

10. FOR poo, CALL:

A NAME

B TELEPHONE (NO COLLECT CALLS)

AREA CODE

NUMBER

913-8506

EXT.

mona.k.collins@hud.gov Mona K. Collins

11. TABLE OF CONTENTS

(X)I SECI DESCRIPTIONIPAGE(S)
(X)I SECDESCRIPTIONI PAGE(S)

PART I - THE SCHEDULE

PART II CONTRACT CLAUSES

IZI

A

SOLICITATION/CONTRACT FORM

fIg I CONTRACT CLAUSES 15

IN

B

SUPPLIES OR SERVICES AND PRICES/COSTS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH

IZI

C

DESCRIPTION/SPECS NVORK STATEMENT

III J LIST OF ATTACHMENTS 25

IN

D

PACKAGING AND MARKING

PART IV - REPRESENTATIONS AND INSTRUCTIONS

IN

E

INSPECTION AND ACCEPTANCE

El K

REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

IN

F

DELIVERIES OR PERFORMANCE

G

CONTRACT ADMINISTRATION DATA

[N L

INSTRS . CONDS , AND NOTICES TO OFFERORS

El H

SPECIAL CONTRACT REQUIREMENTS

(11 M

EVALUATION FACTORS FOR AWARD

OFFER (Must be fully comple ed by offeror) NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, If this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above to furnish any or all items upon which prices are offered at the price set opposite each Item, delivered at the designated point(s) within the time specified in the schedule 13 DISCOUNT FOR PROMPT PAYMENT (See Section 1, Clause No 52 232 8)

10 CALENDAR DAYS (%)

20 CALENDAR DAYS (%)

30 CALENDAR DAYS (%)

CALENDAR DAYS (%)

14 ACKNOWLEDGEMENT OF AMENDMENTS (Me offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated).

AMENDMENT NO

DATE

AMENDMENT NO

DATE

15A NAME

AND

ADDRESS OF

OFFEROR

CODE

FACILITY

16 NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER (Type or print)

158 TELEPHONE NUMBER

15C CHECK IF REMITTANCE ADDRESS ( IS DIFFERENT FROM ABOVE ENTER

SUCH ADDRESS IN SCHEDULE

17 SIGNATURE

18 OFFER DATE

AREA CODE

NUMBER

EXT

AWARD (To be completed by gove nmenl)

19 ACCEPTED AS TO ITEMS NUMBERED

20 AMOUNT

21 ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

El 10 U.S.C. 2304 (c) ( ) . 41 U.S.C. 253 (c) ( 23 SUBMIT INVOICES TO ADDRESS SHOWN IN (4 copies unless otherwise specified)

ITEM

24. ADMINISTERED BY (If other than Item 7)

CODE I

25 PAYMENT WILL BE MADE BY

CODE

26. NAME OF CONTRACTING OFFICER (Type or pnnt) Gene H. Jackson

27 UNITED STATES OF AMERICA

28 AWARD DATE

07/31/2012

-.-4::1- (Signature of Contracting Officer)

IMPORTANT • Award will be made on this Form or on Sland•d Form 26, or by other authorized official written notice

AUTHORIZED FOR LOCAL REPRODUCTIONSTANDARD FORM 33 (Rev. 9-97)
Previous edition is unusablePrescribed by GSA - FAR (48 CFR) 53 214(c)
NSN 7540-01-152.8087OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53 110

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED

DU205NC-12-R-0007

PAGEOF
2I61

NAME OF OFFEROR OR CONTRACTOR

ITEM NO.

(A)

SUPPLIES/SERVICES

(B)

QUANTITY

(C)

JNIT

(D)

UNIT PRICE

(E)

AMOUNT

(F)

Provide Insurance Endorsement Processing Services on an as needed basis in support of the

Philadelphia Homeownership Center, Single Family, Processing and Underwriting Division.

IES (Year 1).

150000

EA

IES (Year 2) 165000

IES (Year 3) 172000

IES (Year4) 180000

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Contents

SECTION

C ‑ Description/Specifications/Performance Work Statement

SECTION

D

- Packaging and Marking

SECTION

D

- Packaging and Marking

SECTION

E

- Inspection and Acceptance

SECTION

F

- Deliveries or Performance

SECTION

G

- Contract Administration Data

SECTION

I

- Contract Clauses

SECTION

J ‑ List of Documents, Exhibits and Other Attachments

SECTION

L

- Instructions, Conditions, and Notices to Bidders

SECTION

M

- Evaluation Factors for Award

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SECTION B - Supplies or Services/Prices

B.1 SERVICES

The Contractor must provide Insurance Endorsement Processing Services on an as-needed basis for the U.S. Department of Housing and Urban Development (DHUD), Philadelphia Homeownership Center (HOC), Single Family, Processing and Underwriting Division (PUD).

B.2 2452.219-72 SECTION 8(a) DIRECT AWARD (DEVIATION) (MAR 2010)

(a) This contract is issued as a direct award between the Department of Housing and Urban Development (HUD) and the 8(a) Contractor pursuant to a Partnership Agreement (Agreement) between the Small Business Administration (SBA) and HUD. SBA retains responsibility for 8(a) certification, 8(a) eligibility determinations and related issues, and providing counseling and assistance to the 8(a) Contractor under the 8(a) program. The cognizant SBA district office is:

[To be completed by contracting officer at time of award]

(a) SBA is the prime Contractor and [insert name of 8(a) contactor] is the subcontractor under this contract. Under the terms of the Agreement, HUD is responsible for administering the contract and taking any action on behalf of the Government under the terms and conditions of the contract. However, the HUD contracting officer shall give advance notice to the SBA before issuing a final notice terminating performance, either in whole or in part, under the contract. The HUD contracting officer shall also coordinate with SBA prior to processing any novation agreement. HUD may assign contract administration functions to a contract administration office.

(a) [insert name of 8(a) Contractor] agrees:

(I) To notify the HUD contracting officer, simultaneously with its notification to SBA (as required by SBA's 8(a) regulations), when the owner or owners upon whom 8(a) eligibility is based plan to relinquish ownership or control of the concern. Consistent with 15 U.S.C. 637(a)(21), transfer of ownership or control shall result in termination of the contract for convenience, unless SBA waives the requirement for termination prior to the actual relinquishing of ownership or control.

(2) To adhere to the requirements of FAR 52.219-14, Limitations on Subcontracting.

B.3 PRICE SCHEDULE

As total complete compensation for all services performed in accordance with tasks order issued hereunder, the Contractor will be paid according to the Contract Line Item Number (CLIN), the fixed unit price listed below:

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INSURANCE ENDORSEMENTS

Contract Line Item Number

(CLIN)

Estimated Maximum Per Year Unit Insurance Endorsements Unit Price Estimated Total CLIN Price

CLIN 0001

(Year One Contract Period —effective date of the contract, to one year thereafter.)

100,000

EA.

CLIN 1001

(Year Two Contract Period — effective date of the contract, to two years thereafter) 110,000

EA

CLIN 2001

(Year Three Contract Period — effective date of the contract, to three years thereafter) 115,000

EA.

CLIN 3001

(Year 4 Contract Period - effective date of the contract, to four years thereafter) 120,000

EA.

Total Estimated Contract Value:

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SECTION C - Description/Specifications/Performance Work Statement

C.1 GEOGRAPHIC AREAS

The Philadelphia HOC has jurisdiction over the following states and areas: Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, and West Virginia.

C.2 ABBREVIATIONS, DEFINITIONS AND APPLICABLE DOCUMENTS/PUBLICATIONS

ABBREVIATIONS

ADP - Automated Data Processing ARM - Adjustable Rate Mortgage AUS - Automated Underwriting System CHUMS - Computerized Homes Underwriting Management System CONST/PERM - A construction-permanent mortgage program DE - Direct Endorsement FHAC - Federal Housing Administration Connection (FHA computerized system) GTM - Government Technical Monitor GTR - Government Technical Representative HECM - Home Equity Conversion Mortgage HOC — Philadelphia Homeownership Center currently located at 100 Penn Square East, The Wanamaker Building, Philadelphia, PA 19107 HUD U.S. Department of Housing and Urban Development. The terms "U. S. Department of Housing and Urban Development," "HUD," "Seller," and "Government" are synonymous, and may be used interchangeably MAR - Master Appraisal Report MCC - Master Conditional Commitment MIC - Mortgage Insurance Certificate MIP - Mortgage Insurance Premium NOR - Notice of Rejection may be used interchangeably with non-endorsement REO - Real Estate Owned URAR - Uniform Residential Appraisal Report URLA - Uniform Residential Loan Application

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VA-CRV - Veterans Administration Commitment of Reasonable Value VA-MCRV - Veterans Administration Master Commitment of Reasonable Value VOD - Verification of Deposit VOE - Verification of Employment

DEFINITIONS

203(h) - A single family program within HUD for victims of Presidential-Declared major disasters. 203(k) - A single family program for the rehabilitation and repair of single-family properties.

Case File - May be used interchangeably with "file," "loan package," "case," or "binder," and refers to the entire underwriting package of documents on closed loans submitted by the mortgagees to the HOC for the issuance of a MIC.

Contract - A written mutually binding legal relationship obligating the seller to furnish the supplies or services and the buyer to pay for them.

Contracting Officer - A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

Contractor - The individual, partnership, corporation, or other entity, which is the party subject to the terms and conditions of this contract.

Day - A calendar day, unless otherwise specified.

Key Personnel - Personnel specifically considered to be essential to the work being performed under this contract, pursuant to HUDAR 2452.237-70, Key Personnel.

References - Refers to all FHA/HUD Handbooks, Mortgagee Letters, Notices, Circular Letters, Local and National HOC Reference Guides. Contractor may view, order or secure all of the required references and forms through the Internet at www.hudclips.org. It is the Contractor's responsibility to obtain all references and to be knowledgeable of all current requirements.

C.3 GOVERNMENT FURNISHED ITEMS

A.The GTR will provide the Contractor with on-site access to a maximum of twelve computers, for use by the Contractor to access CHUMS/FHAC for endorsement processing. The GTR will provide access to printers, not to exceed two and two telephones. The GTR will provide proprietary items endorsement stamps, review stamps, toner for the printers and boxes for archiving files, envelopes and folders. Once reported, GTR will ensure that any non-working office equipment is fixed timely. Delays in the Contractor's performance due to non-working office equipment will be addressed on a case by case basis. No other equipment or office supplies will be provided. The Contractor shall not utilize government-provided workspace or equipment for any purpose other than provided for in this contract. Certain files will require special processing instructions and specific training that will be given by the GTR or GTM. Specific endorsement processing instructions and training will be provided as needed. Checklists and other instructions will be updated as needed.
B.TRAINING: The Contractor must attend a training session at the commencement of the contract (not to exceed eight (8) hours), given by the Philadelphia Homeownership Center (HOC) on the FHAC system and other pertinent program requirements. The maximum of eight hours of training is the only training that the HOC will provide the Contractor under the contract. The Contractor will be responsible for training all future employee/s on all pertinent information necessary to perform this work after the eight hour maximum has been
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achieved. In the event that the Contractor is unable to acquire the necessary skills to perform the requirements under the contract following the maximum eight hours of training, the Contractor may be subject to formal contract action, such as termination. HUD will not reimburse the Contractor for any expenses incurred for this training.

C.4 CONTRACTOR FURNISHED ITEMS AND SERVICES

A.The Contractor shall furnish the necessary personnel, materials (except as otherwise provided herein), travel, and services and shall otherwise do all things necessary for, or incidental to, the performance of the tasks set forth in this contract. The Contractor shall maintain regular, frequent, and responsive contact with the GTR.
The Contractor shall appoint two central points of contact (a main point of contact and an alternate point of contact) who shall be listed as key personnel per HUDAR 2452.237-70 "KEY PERSONNEL" and who shall work on-site at the HUD facility. At a minimum, the main point of contact shall receive guidance and direction from the GTR, GTM, Contracting Officer and Contracting Officer's Representative per HUDAR 2452.237-73, Conduct of Work and Technical Guidance.
The Contractor shall provide the Contracting Officer with the signed original of the Contractor Employee's Non-disclosure Agreement not later than two days before the Post Award Conference or two days before a new employee starts work on this contract.

C.5 DESCRIPTION OF SERVICES A. GENERAL TASK(S)

I. The Contractor shall provide mortgage insurance endorsement processing services for the U.S. Department of Housing and Urban Development (HUD) Philadelphia Homeownership Center (HOC). The Contractor shall provide ongoing training of its employees. The GTR reserves the right to review the Contractor's training plan and the Personal Identification Verification (PIV) throughout the duration of the contract. Services to be performed by the Contractor will be ordered by assignment of case files by the HOC. The Contractor and its representatives shall attend all meetings requested by the GTR or Contracting Officer orally or in writing.

The Contractor shall perform the required work and data entry functions on-site at the HOC. Completed cases and data review shall be entered into CHUMS/FHAC within two business days of the case assignment. The Contractor shall scan case binders in TransAccess to the locations designated by the GTR/GTM. CHUMS/FHAC will be provided for the Contractor's use during the hours of 6:00 a.m. to 7:00 p.m., excluding federal holidays and authorized closures pursuant to HUDAR clause 2452.237-77, Observance of Legal Holidays and Administrative Leave. The Contractor is authorized to work on weekends if requested by the GTR or Contracting Officer. If there are unusually heavy assignments, the GTR and CO will not authorize the Contractor to work weekends to "catch up" when falling behind on normal workload assignments. Every effort will be made for equipment and CHUMS/FHAC availability and for technical assistance from HUD staff during core business hours of 8:00 a.m. to 4:30 p.m. Should a computer system interruption occur in excess of two consecutive hours in any business day, delivery times will be accommodated by mutual consent between the Contractor and the GTR and Contracting Officer.

3. The Contractor shall maintain updated knowledge of FHA Single Family programs for which it issues MIC's and shall also maintain updated knowledge of FHA programs through Handbooks, Mortgagee Letters, and HUD Notices that are posted on HUD's Internet Web page or the Philadelphia HOC's Internet Web page, including, but not limited to, the most current editions of the following HUD Handbooks:

- 4165.1, Endorsement for Insurance for Home Mortgage Programs (Single Family)

- 4155.1, Mortgage Credit Analysis for Mortgage Insurance on One to Four Family Properties - 4000.2, Mortgagees' Handbook, Application through Insurance (Single Family)

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-4000.4, Single Family Direct Endorsement Program
4150.1, Valuation Analysis for Home Mortgage Insurance

- 4150.2, Valuation Analysis for Single Family One-to Four Unit Dwellings

- 4145.1, Architectural Processing and Inspections for Home Mortgage Insurance - 4235.1, Home Equity Conversion Mortgages

- 4240.4, 203K, Rehabilitation Home Mortgage Insurance

4. Mortgagee Letters, other instructional letters and notices, desk guides and specific instruction notices are also referenced that shall be utilized by the Contractor. The HOC will issue formal guidance and changes to meet new or changing program requirements related to the insuring/endorsement process. The Contractor shall maintain an updated knowledge of this formal guidance and changes throughout the duration of this contract.

B. SPECIFIC TASK(S)

I. Reviewing FHA Case Binders The Contractor shall determine whether files submitted for insurance endorsement are in compliance with HUD requirements as follows:

a.Review the submitted case file(s) and verify that CHUMS/FHAC reflects accurate data.
Only complete files shall be endorsed and shipped to the Federal Records Center.
Utilize the following HOC endorsement review checklists:

-FHA Case Binder — Documentation Order (Section J, Attachment I) -The Revised FHA Case Binder for Home Equity Conversion Mortgages (Section J, Attachments II) - HECM Pre-Endorsement Review Checklist (Section J, Attachment IX)

- Pre-Endorsement Review Checklist (Section J, Attachment X) NOTE: The Contractor shall not alter the checklists in any manner. The checklists and other instructions may be revised and updated by HUD to comply with changing requirements. The checklists specify the degree of review required for each item to determine if the file shall be approved or rejected.

a.See that a completed checklist is included in each file.
a.Provide the necessary checklist(s) to its staff, at its expense. 2.Reviewing Data Integrity

a. The Contractor shall review all information on the following screens against the appropriate source documents.

- CHUMS 9/00 Auxiliary Sc, een (Purchases) (Section J, Attachment 111)

- CHUMS 9100 Auxiliary Screen (Refinanced Only) (Section J, Attachment IV)

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- CHUMS Mortgage Insurance Certificate (9100) Screen (Section J, Attachment V)

- CHUMS DE HECM Auxiliary Screen (Section J, Attachment VI)

- CHUMS Mortgage Insurance Certificate (HECM) Screen (Section J, Attachment VII) - FHAC Insurance Application Screen (Section .4, Attachment XI — XIV)

- FHAC HECM Insurance Application Screen (Section J, Attachment XV) NOTE: FHAC/Lender printouts or HUD-5411I shall not be used to verify data accuracy

b.The Contractor shall make modifications to the data in CHUMS/FHAC to accurately reflect the source documents, and to ensure an accurate endorsement of the loan. The Contractor shall make no major changes to the name or to the address of the property.
The Contractor shall not endorse the file if the lender has not entered the appraisal and insurance application data
The Contractor shall complete a designated form letter that explains the reason for the return of the case file and shall ensure that the file be placed in a specified area as directed by the GTR or GTM. Files that are to be returned shall be recorded on the HUD Return Log (Section J, Attachment VIII).

e The case file shall be stamped by the Contractor as endorsed and shall be clearly marked "Special Program", (i.e., 203(k), HECM, CONST/PERM, or 203(h)).

f.If a technical review is required, the outside of the case file shall be annotated and packed in the designated area as directed by the GTR.
g.203(k) files shall be placed in the designated area as directed by the GTR for further processing.
f.The files to be archived and shipped to the Federal Records Center shall be placed in shipping boxes. Each box shall be placed in the designated area as directed by the GTR.
Other types of files may be designated by the GTR or GTM to be separated, either prior to or after endorsement, for further review by HUD staff.

The Contractor shall review the case file in its entirety to ascertain all reasons for rejections per the HECM Pre-Endorsement Review Checklist or the Pre-Endorsement Review Checklist (Non-HECM files) (Section J, Attachments IX and X), and a Non-Endorsement Notice/Notice of Rejection (NOR) shall be issued.

k. All reasons for the non-endorsement shall be clearly and concisely noted on the NOR.

I. The NOR and all applicable forms shall be fastened to the outside of the file and the file shall be returned to a designated area.

in. If a principal reduction is required, the mortgage amount on the note and other loan documents will not match data reflected in CHUMS/FHAC. The Contractor shall review the payment history to verify that the reduction was applied to the principal of the loan, and shall annotate the case warning screen in CHUMS/FHAC "Principal reduction of (applicable amount)".

n. The Contractor shall scan all case binders in TransAccess to the locations designated by the GTR/GTM.

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3. HECM CASES

The Contractor shall:

a.Review all the information on the FHAC, HECM Insurance Application Screen (Section J, Attachment XV) or, "CHUMS DE HECM Auxiliary Screen" and the Mortgage Insurance Certificate (HECM) Screen" (Section J, Attachments VI and VII) against the appropriate source documents.
If the file is insurable, pull the original 2" Note and the original/certified true copy of the 2nd Mortgage/Deed of Trust and create and insert these documents into the supplemental binder, in addition to the requirements addressed in sections 4.2.I.and 4.2.2.
Have the FHA Case Number written on the left side of the folder tab in the supplemental binder
Mail the supplemental binder to the address specified by the GTR.
Pull and attach a printed MIC with a certified true copy of the Loan Agreement and mail the binder to the Lender, or put in designated area as directed by the GTR.
Pull and attach the Notice to the Borrower with a certified copy of the Loan Agreement and mail the binder to the borrower or put in designated area as directed by the GTR.
Stamp the FHA Case Binder on the outside as "endorsed" and placed in the designated area as directed by the GTR.

11. Issue a NOR, fasten the NOR on the outside of the binder, and place the binder in the designated area as directed by the GTR if the file does not comply with endorsement requirements.

4. Miscellaneous

a.For cases involving escrow of funds for repair or other requirements, review Form HUD-92300 for date of issue and completeness, and the Contractor shall annotate on the outside of the case binder "Escrow Repair" and enter the dollar amount of the escrow into CHUMS/FHAC.
The HOC will require certain files, system generated error messages or processing messages to be resolved by HUD staff. The Contractor will be instructed on the disposition and routing of these files by the GTR or GTM. These may include, but are not limited to: case warning messages, pre-processing reject codes, and pre-closing files.
Log the Closing Package into the CHUMS screen (E-A- Direct Endorsement, Closing Package Logging) or the FHAC, upon request of the GTR or GTM.

5. Corrections The Contractor shall correct inadequate or incorrect endorsements made by the Contractor at no additional expense to the government. Corrections may be requested by the GTR or GTM as a result of a quality assurance review. The Contractor shall review the errors and complete corrections within two business days of receipt and provide a status report If a correction is unable to be processed, it shall be returned to the GTR with an explanation for further action. The HOC will require certain files and/or error/processing messages to be resolved by HUD staff. The Contractor will be instructed on the disposition and routing of these files by the GTR/GTM. These may include, but are not limited to: case warning messages, pre-processing reject codes, and pre-closing files. All case warning messages and pre-processing reject codes are to be given to the designated HUD staff person prior to insuring. Case warning forms must indicate what the warning is and must be attached to the binder before being returned to the GTR. For closing packages submitted for pre-closing test cases, the original firm commitment binder must be pulled from the files and the two packages combined. If there are conditions on the Firm Commitment, these conditions must be cleared by the HUD staff underwriter or supervisor prior to endorsement. If the case cannot be endorsed, one copy of

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the NOR must be mailed to the Lender and one copy placed in the binder. The binder must not be returned to the Lender but must be re-filed in the designated area.

Inadequate or incorrect endorsements made by the Contractor must be corrected by the Contractor at no additional expense to the government. Corrections may be requested by lenders or by the GTR/GTM as a result of a quality assurance review. The Contractor must review the errors and complete corrections within two (2) business days of receipt and provide a status report. If a correction is unable to be processed, it must be returned to the GTR/GTM with an explanation for further action. If there are instances that errors are corrected by HUD Staff, within one (1) year of endorsement the Contractor shall repay the fee that the Contractor earned when the file was processed.

6. Deliverable All files shall be completed and placed in a designated area within two business days of assignment.

C.6 PROJECT MANAGEMENT

A. AS-1302 POST AWARD CONFERENCE

The Contractor shall be required to attend a post award conference. The conference will be held at HUD, 100 Penn Square East, The Wanamaker Building, Philadelphia, PA 19107. The Contracting Officer or designee will notify the Contractor of the date and time of the conference.

B. TECHNICAL AND MANAGEMENT WORK PLAN

The Contractor shall deliver the Final Technical and Management Work Plan to the GTR and GTM at the Post Award Conference.

C.7 QUALITY CONTROL PLAN (QCP)

I . The Quality Control Plan (QCP) that is accepted as part of the pre-award evaluation will be used throughout the duration of this contract. The areas that must be address in the quality control plan are listed below:

A.Discuss how the Contractor will handle conflicting and/or multiple use of resources, if employees or subcontractors are/will be used on other contracts.
Discuss how the Contractor will identify and manage cases where any organizational or individual conflict of interest might be identified.
Discuss how the Contractor will continue to perform the operations under the contract, when there are adverse working conditions (e.g. unexpected increases or decreases in work volume, utilities or facilities interruptions, natural or other disasters, or labor problems.
Discuss how the Contractor will ensure that existing and new employees have the required security background check.
Address how the Contractor will notify the Government Technical Representative of new hires, dismissals, and training within the timeframe outline in the solicitation.
Address how the Contractor will develop safeguard measures to safeguard HUD information and loan applicant's personal identifiable information and other controlled unclassified information.
Address how the Contractor will perform internal reviews and the frequency of such reviews.

Reflect the Contractor's strategy for the timely processing of mortgage insurance endorsements Discuss how the Contractor shall perform a review of 10% of all work to ensure accuracy and compliance to the requirements of this contract. Contractor shall also discuss how they will report any errors and the necessary corrective action taken.

C.8 PERFORMANCE ASSESSMENT

A. The GTR or GTM will select a representative sample of the Contractor's performance for review. These reviews will be used to determine the accuracy, quality and completeness of the Contractor's reviews. The GTR

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or GTM will provide monthly feedback to the Contractor based on the results of the HUD's reviews. The result of the sampled cases shall be considered to be representative of the Contractor's overall performance under the contract. HUD has established an Acceptable Performance Level (APL) for this service of 90% per month. This means, if the error rate determined through the review of the representative sample is 10% or less, the Contractor will receive full payment for the services performed for the month reviewed. If the level of acceptable performance falls below 90% for the month, then the monthly payment for that month will be reduced by the percentage of unacceptable performance; i.e., if 12% of the work is unacceptable, then payment will be reduced by 12%. All percentages will be rounded to the nearest full percentage point.

B.A Contractor error is considered to be a significant mistake or omission on initial and resubmitted cases, and includes those referenced in Section C. 4. , Sections 4.2.1., 4.2.2. and 4.2.3. Additional items may also be cited which do not count as errors for purpose of price reduction, but for which the Contractor shall be responsible for addressing. Regardless of the number of significant errors considered per file, only one error per file will be counted for purposes of Contractor performance. For example, if three errors are made on a file, only one error will be counted in calculating the percentage of errors for that month.
Continual serious performance problems could result in additional contractual remedies, as permitted by the contract terms or conditions.
Final Evaluation. A separate evaluation will also be accomplished, as required for all contracts exceeding $100,000 prior to exercising any option and upon contract expiration. This evaluation will not have an impact upon disincentives but rather, will reflect the Contractor's overall performance.

C.9 PERFORMANCE REQUIREMENTS SUMMARY

PRS#

Service Requirement Performance Standard Acceptable Quality Level Method of Surveillance l Review FHA case binders as described in C.S.B. I Contractor shall include the completed required checklist that is provided in Section J.

90% Representative sampling of complete cases by GTR on a monthly basis.

Review data for integrity Contractor shall make corrections to any incorrect information recorded in CHUMS/FHAC 90% Representative sampling of complete cases by GTR on a monthly basis.

Make corrections to identified files that have inadequate or incorrect endorsements.

Within two (2) business days from receipt of status report from GTR 90% Representative sampling of complete cases by GTR on a monthly basis.

C.I0 INVOICE REVIEW

HUD will provide the Contractor with the CHUMS report so the Contractor can use and include for submission of invoice payment. The invoices submitted by the Contractor will be reviewed against CHUMS reports and the Contractor will be paid for only those files endorsed or rejected for the first time by its staff. If a file is resubmitted or needs additional corrections, the contractor shall NOT receive a second payment. The CHUMS report will be the official supporting documentation for payment.

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SECTION D - Packaging and Marking

D.1 PAYMENT OF POSTAGE AND SHIPPING COSTS

All postage and shipping costs related to the submission of information (including reports and forms) required by this contract must be paid for by the Contractor. The unit prices in Section B are inclusive of all postage, shipping and delivery charges.

D.2 MARKING

All information submitted to the Contracting Officer or Government Technical Representative (GTR)/Government Technical Monitor (GTM) shall clearly indicate the contract number for which the information is being submitted.

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SECTION E - Inspection and Acceptance

E.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address (es):

FAR Provisions: http://www.arnet.gov/ HUDAR Provisions: http://www.hud.gov/offices/cpo/hudar.cfm

52.246-4 INSPECTION OF SERVICES—FIXED-PRICE (AUG 1996)

E.2 2452.246-70 INSPECTION AND ACCEPTANCE (FEB 2006)

Inspection and acceptance of all work required under this contract shall be performed by the Government Technical Representative (GTR) or other individual as designed by the Contracting Officer or the GTR.

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SECTION F - Deliveries or Performance

F.1 52.242-15STOP-WORK ORDER. (AUG 1989)
F.2 52.242-17GOVERNMENT DELAY OF WORK. (APR 1984)
F.3 52.247-34F.O.B. DESTINATION. (NOV 1991)
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SECTION G - Contract Administration Data G.1 2452.232-70 PAYMENT SCHEDULE AND INVOICE SUBMISSION (FIXED-PRICE) (FEB 2008) (DEVIATION)

(a) Payment Schedule. Payment of the contract price (see Section B of the contract) will be made upon completion and acceptance of all work unless a partial payment schedule is included below [Contracting Officer insert schedule information]:

PartialApplicable
Payment ContractDeliveryPayment
Number DeliverableDateAmount

I.[]

2.[ ]
11 (CONTINUE AS NECESSARY)

(b) Submission of Invoices

(I) Invoices shall be submitted as follows: original to the payment office identified on the award document (e.g., in Block 12 on the SF 26 or Block 25 on the SF 33, or elsewhere in the contract) with a copy to the Government Technical Representative (GTR) and a copy to the Contracting Officer. The final invoice shall not be paid prior to certification by the Contracting Officer that all work has been completed and accepted. To constitute a proper invoice, the invoice must include all items required by FAR clause 52.232 25, Prompt Payment.

(2)To assist the government in making timely payments, the Contractor is also requested to include on each invoice the appropriation number shown on the contract award document (e.g., in Block 14 on the SF 26 or Block 21 on the SF 33). The Contractor is also requested to clearly indicate on the mailing envelope that an invoice is enclosed
(c) Contractor Remittance Information. The Contractor shall provide the payment office with all information required by other payment clauses or other supplemental information (e.g., contracts for commercial services) contained in this contract.
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SECTION H - Special Contract Requirements

H.1 ACCESS TO CONTROLLED UNCLASSIFIED INFORMATION

(a) For the sole purpose of performing work required under this contract, the contracting officer may grant the Contractor — including Contractor employees, subcontractors, and subcontractor employees — access to controlled unclassified information ("CUI").

(b) CU:

(I) Is any information which the loss, misuse, or modification of, or unauthorized access to, could adversely affect the national interest or the conduct of federal programs or the privacy to which individuals are entitled under section 552a of title 5, United States Code (the Privacy Act), but which has not been specifically authorized under criteria established by an Executive Order or an Act of Congress to be kept secret in the interest of national defense or foreign policy;

(2) Is not available to the general public;

(3) May include:

(A)Government acquisition-sensitive information, including source selection information as defined at section 2.101 of the Federal Acquisition Regulation (48 CFR Chapter 1); Contractor bid or proposal information;
(B)Information contained in individual contracts that is not public information and such contract information that is contained in Government databases; proprietary economic, financial, or business information (e.g., salary information) provided to the Government by other parties (e.g., other Contractors) or belonging to HUD;
Personally identifiable information (PII) that includes, but is not limited to social security numbers, names, dates of birth, places of birth, parents' names, credit card numbers, applications for entitlements, and information relating to a person's private financial, income, employment, and tax records; and
(A)And other information that the HUD contracting officer or other authorized HUD employee explicitly identifies as CUI; and

(4) May exist in various physical media (e.g., paper, electronic file, audio or video disc) or be transmitted orally, may be developed under or pre-exist any related contract, and may be in its original form or a derivative form (i.e., where the information has been included in Contractor-generated work, or where it is discernible from materials incorporating or based upon such information).

(c) As a prior condition to being provided access to any CUI, each Contractor or subcontractor employee shall execute the nondisclosure agreement in attachment J. _ [contracting officer insert attachment number] to this contract and deliver the executed agreement to the contracting officer

(d) The Contractor shall include this clause in all subcontracts.

(e)The Contractor's failure to comply with any part of this clause or with the terms of the required nondisclosure agreements may result in the termination of this contract for default.

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H.2 PUBLIC COMMUNICATION

The Contractor must not represent itself as HUD to outside parties. To maintain public trust, and not to mislead the public, the Contractor must, when communicating with outside parties, explain that it is a Department Contractor. When performing work for HUD, the Contractor's personnel must be easily identifiable to the public as a HUD Contractor. Contractor personnel must be identifiable through the use of badges, corporate logos, or other distinguishable credentials.

H.3 NON-PERSONAL SERVICES

a. The Contractor and the government understand and agree that the services delivered by the Contractor to the government are non-personal services. The parties also recognize and agree that an employer-employee relationship exists, or will exist between the government and the Contractor. The Contractor and their employees are not employees of the federal government, are not eligible for entitlement and benefits given federal employees.

b. Contractor personnel under this contract must not:

I. Be placed in a position where there is an appearance that they are employed by a federal officer, or are under the direction, evaluation, and supervision of a federal officer.

2.Be placed in a position of administration, command, supervision, or control over personnel of another government Contractor, or become a part of the government organization.
Be used in administration or supervision of procurement activities.
c.The Government Technical Representative (GTR) or Government Technical Manager is not responsible for,

and must not supervise the Contractor's staff. All direction from the government will be provided to the Contractor and any individual designed as Key Personnel according to HUDAR clause 2452.237-70, Key Personnel.

d. All technical guidance provided by the GTR will be according to HUDAR 2452.237-73, Conduct of Work and Technical Guidance.

H.4 INSURANCE COVERAGE

Pursuant to FAR clause 52.228-5 - Insurance - Work on a Government Installation, the Contractor shall be required to present evidence to show, at a minimum, the amounts of insurance coverage indicated below.

Workers Compensation and Employer's Liability - The Contractor is required to comply with applicable Federal and State workers compensation and occupational disease statutes.

Employer's liability coverage of at least $100,000 shall be required, except in States with exclusive or monopolistic funds that do not permit worker's compensation to he written by private carriers.

General Liability - The Contractor shall have bodily injury liability insurance coverage written on a comprehensive form policy of at least $500,000 per occurrence.

H.5 TRAVEL

HUD will not reimburse any travel under this contract.

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H.6 CERTIFICATION REGARDING COMMON SECURITY CONFIGURATIONS FOR WINDOWS XP AND VISTA OPERATING SYSTEMS (JUNE 2007)

(a) By signing this contract, the Contractor certifies that the information technology applications it provides under this contract are fully functional and operate correctly as intended on systems using the Federal Desktop Core Configuration (FDCC). This includes Internet Explorer 7 or higher configured to operate on Windows XP and Vista (in Protected Mode on Vista). For the Windows XP settings, see:

http://csrc.nist.gov/itsec/guidance_WinXP.html and for the Windows Vista settings, see: 00d0c9ea79f9bace118c8200aa004ba90b0200000003000000e0c9ea79f9bace118c8200aa004ba90b6000000068007400740070003a002f002f0063007300720063002e006e006900730074002e0067006f0076002f00690074007300650063002f00670075006900640061006e00630065005f00760069007300740061002e00680074006d006c002e000000http://csrc.nist.gov/itsec/guidance_vista.html.

(b)The standard installation, operation, maintenance, update, and/or patching of software shall not alter the configuration settings from the approved FDCC configuration. The information technology shall use the Windows Installer Service, if available, for installation to the default "program files" directory and be able to silently install and uninstall.
Applications designed for normal end users shall run in the standard user context without elevated system administration privileges.
The Department of Housing and Urban Development (HUD) reserves the right to validate, in any manner, compliance of any information technology application provided under this contract with the requirements of this clause.
(c)The Contractor shall include this clause, including this paragraph (e), in all subcontracts under this contract that require delivery of information technology applications.

H.7 CONTRACTOR RESPONSBILITIES FOR APPLICATION PUBLICATIONS, FORMS AND HANDBOOKS

(a)The Contractor is
·Responsible for obtaining and maintaining all applicable forms and publications.
Responsible to ensure that all services are conducted according to current HUD forms and publications.
(b)All of the forms and publications described in this contract are subject to revision. The Government Technical Representative (GTR) will to the maximum extent possible notify the Contractor of changes to HUD forms and publications. The Contractor must contact the GTR whenever the Contractor believes a form of publication the Contractor is currently using was superseded.
The Contractor will incur the expense for the duplication of any forms/formats necessary to accomplish work under the contract.

H.8 PRESERVATION OF, AND ACCESS TO, CONTRACT RECORDS (a) For the purposes of this clause--

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"Contract records" means information created or maintained by the Contractor in the performance of the contract. Contract records include documents required to be retained in accordance with FAR 4.703 and other information generated or maintained by the Contractor that is pertinent to the contract and its performance including, but not limited to: email and attachments; formal and informal correspondence; calendars; notes; reports; memoranda; spreadsheets; tables; telephone logs; forms; surveys; books; papers; photographs; drawings; machine-readable materials; and data. Contract records may be maintained as electronically stored information or as tangible materials. Contract records may exist in either final or any interim version (e.g., drafts that have been circulated for official purposes and contain unique information, such as notes, edits, comments, or highlighting). Contract records may be located or stored on the Contractor's premises or at off-site locations.

"Electronically stored information (EN)" means any contract records that are stored on, or generated by, an electronic device, or contained in electronically accessible media, either owned by the Contractor, subcontractor(s), or employees of the Contractor or subContractor(s) regardless of the physical location of the device or media (e.g., offsite servers or data storage).

"ESI devices and media" include, but shall not be limited to:

1.Computers (mainframe, desktop, and laptop);
Network servers, including shared and personal drives;
Individual e-mail accounts of the Contractor's and any subcontractors' principals, officers, and employees including all folders contained in each email account such as "Inbox," "Outbox," "Drafts," "Sent," "Trash," "Archive," and any other folders;
Personal data assistants (PDAs);
External data storage devices including portable devices (e.g., flash drive); and
Data storage media (magnetic, e.g., tape; optical, e.g., compact disk; microfilm; etc.). "Tangible materials" means contract records that exist in a physical (i.e., non-electronic) state.

(b) If during the period of performance of this contract, HUD becomes or anticipates becoming a party to any litigation concerning matters related to records maintained or generated by the Contractor in the performance of this contract, the contracting officer may provide the Contractor with a written (either hardcopy or email) preservation hold and certification of compliance with preservation hold. Upon receipt of the hold, the Contractor shall immediately take the following actions:

1.Discontinue any alteration, overwriting, deletion, or destruction of all tangible materials and ESI;
Preserve tangible materials and ESI. The Contractor shall preserve ESI in its "native" form to preserve metadata (i.e. creation and modification history of a document);
Identify all individuals who possess or may possess, tangible materials and ESI related to this matter. including Contractor employees, subcontractors, and subcontractor employees. The Contractor shall provide the names of all such individuals via email to the HUD official indicated in the notice;
Document in writing the Contractor's efforts to preserve tangible materials ESI. It may be useful to maintain a log documenting preservation efforts;
Complete the certification of compliance with litigation hold upon receipt and return it to the identified contact person; and
Upon the request of the contracting officer, provide to the contracting officer or other HUD official designated by the contracting officer with any of the information described in this clause. The Contractor shall immediately confirm receipt of such request. The Contractor shall describe in detail any records that the Contractor knows or believes to be unavailable and provide a detailed explanation of why they are unavailable, and if known, their location.
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(c)(1) If any request for records pursuant to paragraph (b)(6) of this clause causes an increase in the estimated cost or price, or the time required for performance of any part of the work under this contract, or otherwise affects any other terms and conditions of this contract, the contracting officer shall make an equitable adjustment in any one or more of the following and will modify the contract accordingly:

i.Contract price.
Delivery schedule.
Other affected terms.
(2)The Contractor must assert its right to an adjustment under this clause within 30 days from the date of receipt of the contracting officer's request made pursuant to paragraph (b)(6) of this clause. However, if the contracting officer decides that the facts justify it, the contracting officer may receive and act upon a request submitted before final payment of the contract.
Failure to agree to any adjustment shall be a dispute under the Disputes clause. However, nothing in this clause shall excuse the Contractor from providing the records requested by the contracting officer.

(d) The Contractor shall include the terms of this clause in all subcontracts awarded under this contract.

H.9 INCENTIVES FOR PROCESSING

The government will access positive and negative incentives, when the contractor submits a proper monthly invoice to the Government Technical Representative (GTR). The GTR/Government Technical Monitor (GTM) will conduct a performance assessment (See Section C, Performance Work Statement (PWS), Section C.8, and review the Acceptable Performance Level (See Section C, Performance Work Statement (PWS) Section C.9) of the contractor in accordance with the PWS to determine if any positive or negative incentives are applicable.

The government will review insurance endorsements processed during the respective month. The contractor must deliver insurance endorsements within three business days. Starting with the 3n1 business day, if the average number of business days is a decimal number, the government will round to the next whole number.

Example I: The average number of business days for completing reviews is 2.88. The government will not round to 3 business days.

Example 2: The average number of business days for completing reviews is 3.10. The government will round to four (4) business days.

Any endorsement submitted after the 3"1 business days is late, and is subject to a negative incentive.

Any completed review after the 3rd business day is late, and subject to a timeliness negative incentive of 10% plus one ( I) percent…

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