DTMA-93-Q-2012-0016 Amendment 000001 BRF Answering Service.pdf

Beaumont Reserve Fleet United States Maritime Administration

Title: Telephone Answering Services

1. ABSTRACT: The purpose of this specification is to provide telephone answering service for the U.S. Department of Transportation @ Beaumont Reserve Fleet after business hours.

2. ITEM LOCATION/ DESCRIPTION:

2.1 Location:

2.1.1 Beaumont Reserve Fleet, 2600 Amoco Road, Beaumont, Texas 77705

2.2 Description:

2.2.1 Telephone answering services for #409-722-3433.

3. OWNER FURNISHED: - None

4. STATEMENT OF WORK:

Contractor shall furnish all labor, materials, and equipment to perform the following work:

4.1 Services:

4.1.1 Provide answering service for U.S. Department of Transportation @

Beaumont Reserve Fleet after business hours (4:00 Pm to 7:00 Am), and weekends and Federal holidays for 24 hours daily.

4.1.2 Provide monitoring of security guard call-ins every hour on the top of the hour and the patrolman every hour on the bottom of the hour, which are

(2) two calls into the answering service upon every hour of the daily periods of service in section 4.1.1.

4.1.3 Notify Beaumont Reserve Fleet designated supervisor of any non-call-ins by patrolman and security guard immediately by phone notification only.

4.1.4 Provide daily log and fax log to Fleet each day by 8:00 a.m. the following day.

4.2 Fleet Representative will be Fleet Support Group Supply Management Specialist or his designated staff member.

5. PERFORMANCE CRITERIA/DELIVERABLES:

5.1 Performance:

5.1.1 This service shall commence upon notice to proceed and continue until 12 midnight of the period of performance.

5.1.2 Notify the Fleet Representative by condition report of any conditions which may impact these services.

5.2 Deliverables:

5.2.1 Upon delivery of materials provide to Fleet Representative all official documentation pertaining to the services provided.