Attachment 1 - Scope of Work..pdf

Scope of Work Janitorial Services

Air Route Traffic Control Center (ARTCC) Albuquerque, New Mexico

C001. SCOPE OF WORK:

The Contractor shall provide all labor, equipment, material, supplies and supervision to provide complete janitorial services at the Federal Aviation Administration (FAA), Albuquerque Air Route Traffic Control

Center (ARTCC) located at 8000 Louisiana Blvd. NE, Albuquerque, New Mexico 87109.

C002. GENERAL INFORMATION:

The buildings and premises in which the contract work will be performed are occupied by approximately

400 Government officials and employees and are visited daily by persons who are required to conduct business with the Government. The buildings are occupied 24 hours a day, seven days a week.

Additionally, tour groups are conducted throughout the buildings regularly as part of the public relations program of the Federal Aviation Administration.

C003. BUILDING DATA:

The Albuquerque ARTCC consists of 146,000 square feet and includes the following:

Main Center Building (3 floors)

Control Room (inside the Main Center Building)

Cafeteria (inside the Main Center Building)

Engine Generator, Garage, and PCS Building

Storage Building (NE of Main Center Building)

Security Guard Building

NAV/COM Building, West of Main Center Building (Modular)

Medical Building, West of Main Center Building (Modular)

Building 8, Northwest of Main Center Building (Modular)

C004. SERVICE REQUIREMENTS:

For the protection of the buildings and the equipment, plus facilitation of the business to be conducted, as well as the public image of the Center, high quality janitorial services will be required. Hasty and careless performance of the work will not be tolerated. Dirt in corners, mop and wax splashes on baseboards, wax over gum or dirty spots, dirty toilet fixtures, dirty/scuffed walls, or unsightly areas will be considered as

UNSATISFACTORY WORK. A neat, clean appearance is to be maintained in all areas at all times except when work is actually being accomplished. All services specified in these requirements shall be performed in accordance with the Cleaning Quality Standards described later in this SOW. The determination of the total man-hour requirement for the performance of all services herein specified, as well as all other cost factors, is the sole responsibility of the contractor. The hours when services are to be performed, other than stated above, are shown in the Frequency Schedule, C019, specifications. Where no hours are shown, the performance shall be at all times mutually acceptable to the Contractor and the Contracting Officer’s

Representative (COR); however, no janitorial services or cleaning activities are to interfere in any manner with the normal operations of the Center. Advance coordination by the COR may require certain services in critical areas to be performed on a mid-watch schedule (between midnight and 6:00 a.m.). FAA employees are performing official duties in these areas during the time contract work is being done. These areas contain critical and specialized equipment. The Contractor shall give very special attention to the contract work performed in these areas. Care shall be exercised to prevent vacuum cleaners, buffers, and mops from striking FAA electronic equipment and/or racks. The COR will advise the Contractor as to the best and safest methods for contract performance in these areas.

The facility areas require service seven (7) days per week; Monday through Sunday, due to the 24/7 needs of the facility. The NE Storage Building, NAV/COM and Medical Building, and Building 8 are not occupied on weekends and will not require weekend services. Any changes to the service schedule must be coordinated with the Contracting Officer’s Representative (COR). The following hours are required:

Monday – Sunday: 18 hour work day (starting at 6:00 a.m. and ending at 12:00 Midnight).

Specific Hours and areas are shown below in C019, Janitorial Frequency Schedule.

The Contracting Officer’s Representative (COR) will be assigned at the time of award.

Holidays observed by Government employees during the term of this contract are as follows:

New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.

If the holiday falls on a Saturday, it is observed the previous Friday. If the holiday falls on a Sunday, it is observed on the following Monday. Full services must be provided on holidays with the exception of the NE Storage Building, NAV/COM and Medical Building, and Building 8 where no service will be required. Administrative offices located on the first floor, second floor, and

Automation Wing will NOT require trash collection or vacuuming.

UNUSUAL CONDITIONS - In the event of minor/rare emergency conditions, involving water leakage or flooding in a particular building, or other occurrences requiring immediate correction, the Contractor shall divert his work force as is necessary, from their normal assigned duties to meet the condition. Along with leakage or flooding, unusual conditions include but are not limited to spills from food/beverages, sickness, or backed up plumbing. When these employees are no longer needed for the special work, they shall be directed to return to their normal work. No additional cost shall be charged to the Government for the diversion of the

Contractor's employees from their normal work to the special work. In the event of emergency work conditions due to unusual conditions, recognition shall be taken of these factors and the contractor will not be penalized because of noncompliance of work which would have normally been performed during the interrupted interval.

C005. CONTRACTOR PERSONNEL:

A. Within ten (10) calendar days after contract award, the Contractor must submit to the CO, a list of names of the employees who will be working at this facility and the required, completed security forms. This list is to include a supervisor’s name and contact information, appointed by the

Contractor. Thereafter, the contractor must notify the COR of any additions and terminations within

24 hours of such action. At least one (1) Contractor employee must have clearance to work and appropriate FAA identification badges/cards before they may start work.

C006. STANDARDS OF CONDUCT:

A. The contractor and his/her employees will be subject to all rules and regulations relative to entering and leaving the site. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor employees in performance of this work statement will be the responsibility and prerogative of the Contractor. However, the Contractor must comply with the general intent and specific policies set forth in the performance work statement and in regulations of the FAA concerning conduct of employees as referenced herein. When the

Government directs, the Contractor will restrict the employment under the contract or remove from performance on the contract, any person who is identified as a potential threat to the health, safety, security or operation of the described facilities. Contractor employees must provide and possess a valid driver’s license and valid insurance to operate motor vehicles on Government property, must be on call 24 hours for emergency clean-up, must be able to work in control areas in a quiet and expeditious manner at all times and must be able to work in inclement weather.

B. Contractor employees must not disturb papers on desks, open desk drawers or cabinets.

Neglect of duties will not be condoned; sleeping on duty, unreasonable delay or failure to carry out assigned tasks, conducting personal affairs during duty hours, or using Government furnished equipment; including, but not limited to, telephones and copy machines for other than official business.

C. Contractor’s employees will report fires, hazardous conditions, items in need of repair, flickering or non‐operating lights, leaky faucets, toilet stoppages, and similar items to the COR, as soon as possible following notice of incident. If the COR is not present, such as after‐hours or on a weekend, and it is an emergency, report to an on‐site manager.

D. Contractor will assure that all articles, found by employees, are given to the COR.

E. Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, action or fighting, participation in activities that interfere with efficient Government operations, will not be condoned. Cellular telephones will be turned off when working in the Control

Room.

F. Employees must be citizens of the United States or its possessions, or must possess a valid U.S.

work entry permit (green card). While on duty, employees are not to possess, sell, consume or be under the influence of intoxicants, drugs (including physician directed medications), or substances that produce similar effects. This is a drug/substance free facility. Weapons of all types are forbidden and are not to be in vehicles when parked on Government property or on persons.

G. The Contractor is not to employ any person who is an employee of the United States

Government, if the employment of that person would create a conflict of interest. The

Contractor must notify the COR one week in advance, if they are bringing additional janitorial staff, who are NOT badged, into the facility.

H. All Contractor employees will be physically able to: stretch, reach, push, pull, lift, bend over, climb and kneel as required for janitorial cleaning duties. Operate vacuums, carpet shampooer, powered floor buffer equipment, and other equipment required for cleaning. Load and transport trash, broken furniture, wood pallets, and other large items to the trash bins located on the southeast corner of the facility plot and clean and move raised floor tiles. These tiles can weigh in excess of 35-50 pounds. If these tiles require cleaning, beyond vacuuming, the

Contractor will coordinate with the COR and Environmental SSC Manager prior to conducting this work. The Government will remove the tiles from the raised floor and place them on a rolling cart for cleaning. The Government will return the tiles to the floor grid when cleaning is complete. Safely place and use ladders that will extend to heights great enough to change light bulbs, clean fixtures, clean dirty ceiling tiles, and clean second story windows by utilizing appropriate equipment. Complete assigned work and must be free of communicable diseases.

I. All Contractor employees must be fluent in speaking, reading, writing, and understanding

English. Employees must have eyesight correctable to 20/20 and be able to hear a normal conversation at twenty (20) feet.

C007. MATERIALS:

A. During the contract year, the Contractor must furnish all supplies, materials, and equipment necessary for their contracted work that are biobased including, but not limited to the following. Also, it is the contractor’s responsibility to check and ensure that supplies are in place throughout the 18 hour work day.

• Hand Soap (approximately 300 boxes)

• Hand Sanitizer for existing wall dispensers (approximately 50 boxes)

• Urinal cakes or equivalent deodorizer (approximately 240)

• Paper Towels:

o Single-fold 9 ¼” wide (approximately 200 boxes; 400 towels (box) o Multi-fold 9 ¼ "wide (approximately 4 boxes); 400 towels (box) o Standard Core Roll up to 8” x 8”, 800ft. (approximately 730 rolls)

• Toilet Tissue: 2-ply, unscented (approximately 5,000 rolls)

• Toilet Seat Covers: 250 per pack; 20 packs per case (approximately 2 cases)

• Restroom Air Freshener: Commercial wall refills or plug in dispensers (approximately 240)

• Trash Bags:

o Large -57 gal. 75# (approximately 13,000 bags) o Small- 10gal. 25# (approximately 11,000 bags)

• Feminine sanitary napkins (approximately 5,200)

• Feminine product disposal bags (approximately 13,000 bags)

• LIGHTBULBS

TYPE QTY LOCATION

4CA130v 40w 250 Exit Lights – All Floors

15TT6145CS 50 Exit Lights – Main Bldg., Bldg., 8, Medical, AAS

T12 4’ Florescent 8 Elevator

U Tube, T8 and CFL 48 Restrooms – Main Bldg., Controller, Admin 1st

&2nd Floor, Automation Wing Basement

U Tube 4 Restroom – Main Building, Automation Wing, 1st

Floor

CF42DT/E/IN/835/ECO 30

Restroom – Automation Wing 2nd Floor, Basement and 2 nd

Floor Hallway

FP14/835/ECO 30

Restroom – Automation Wing 2nd Floor, Automation Wing 2 nd

Floor Hallway

FP21/835/ECO 20 Automation 2 nd

Floor Hallways and offices

FP28/835/ECO 50 Automation 2 nd

Floor Hallways and offices

FBO32/741/6/ECO 10

Basement Restrooms

60w Incandescent 6

Restroom – Main Building, Automation Wing, Bsmt., Restrooms – Kitchen (cafeteria), Red

Garage, Old Garage and ACEPS

T12 48” 56 Restrooms - Building 4, Building 8, Nav/Com

Building

15w Incandescent 10 Refrigerators and Control Room

GE 259 30 Exit Lights – All Floors

25w 120v 12 Exit Lights – Basement

F40LW-RS-WM 1000 1000 Common Use – All Buildings

F5TT/27K 20 Exit Lights-Storage Bldg., Engine Rm., Basement

F15T8D 15 Control Room

F6T5/CW 10 Control Room

F20T12/CW 250 Admin. Hallway, Lobby, 3rd Floor

F30T12/CW R6 15 Control Room

F32T8-Sp30-U-6 50 Bridge and Control Room

F32T8-TL730

PHILLIPS

ALTOII32W700SERIES

100 Control Room (ONLY)

F15T8/CW/24 50 DYSIM

F31T8-SP30 800 DYSIM, RDP Area, Control Room

F8T5CW (12”) 12 Exit Lights – TMO, Emergency Kitchen

F48T12/CW/HO 12 Air Handler Closet by TMO and Basement Hall

F32T8-SP35 80 ESS

F24TF/835 (22.17”) 20 MOD 4 Area

B. All materials or methods not specified and which the Contractor proposes to use must be approved by the COR. This does not preclude the use of new, accepted, and approved products or methods. The Government requires the use of biobased cleaning products.

Safety data sheets are to be provided to the COR for review of acceptance or rejection of any unsuitable cleaning materials.

C008. EQUIPMENT:

A. Within 48 hours after contract award, the Contractor is to submit to the COR, for approval, a complete list of the equipment and supplies to be utilized. The contractor shall NOT use steel wool at any time while cleaning. The contractor is required to use portable signage or portable folding barricades, displaying appropriate warning signs on those floor areas being serviced.

Contractor shall provide required safety equipment to meet all applicable OSHA safety standards. Material Safety Data Sheets (MSDS) shall be provided to the COR for all cleaning products that are being used.

B. Equipment used must be safe and in good working condition. The Contractor shall furnish all necessary equipment to replace lamps and conduct window washing including which includes

OSHA approved ladders. Electrical appliances are to be the most suitable for the purpose intended. Electrical receptacles in equipment racks will not be used for janitorial purposes.

C009. UTILITIES:

A. Electrical power will be furnished by the Government at existing power outlets for the operation of equipment. Cleaning equipment shall be plugged into plugs that are not currently in use and into plugs that are not critical power plugs (orange in color). A

Ground Fault Circuit Interrupt (GFCI) pigtail will be used when using extension cords.

B. Hot and cold water will be available to the Contractor.

C010. STORAGE SPACE AND JANITOR’S CLOSETS AND LOCKER ROOMS:

A. Space may be assigned to the Contractor by the COR for the storage of bulk supplies and equipment used in the performance of the work.

B. If space, closets or lockers are assigned by the COR to be used by the Contractor’s employees, any Government furniture or equipment placed there, such as tables, desks, or chairs may be used, but will be returned to the Government at contract termination in the same condition as existed at the time of entering into the contract. Reasonable wear and tear will be considered.

These areas will be swept daily, be kept neat and clean and subject to random inspections by the

COR.

C. Failure to keep any of the facilities described above in a clean and orderly condition may result in the withdrawal of their use.

D. Contractor personnel are free to use the cafeteria dining room or emergency kitchen for lunches and breaks, as well as restroom facilities in the Center. The Government will not be held responsible for damage and/or loss to Contractor’s employees’ items, occasioned by fire or theft, accident or otherwise.

C011. GOVERNMENT FURNISHED EQUIPMENT AND SUPPLIES:

A. Power, lighting fixtures (excluding bulbs), ballasts, and switches.

B. OSHA approved storage containers for cleaning chemicals (in Environmental SSC area).

C. Dumpsters for disposal of general trash and garbage.

D. Container for recyclable cardboard.

E. Containers for hazardous materials: fluorescent lights and oily rags (in Environmental SSC area).

F. Central Vacuum System, including hose(s) and wand(s).

G. All Emergency Exit Lights (including bulbs).

C012. WORK SCHEDULE:

A. See Frequency Schedule (C019).

C013. SAFETY PRECAUTIONS:

A. The Contractor will instruct his/her employees of appropriate safety measures and will not permit them to place mops, brooms, machines and other equipment in traffic lanes or other locations in such a manner as to create safety hazards. Appropriate signs will be provided and displayed by the Contractor to mark areas that are not accessible due to on-going cleaning or are slippery due to cleaning or waxing operations.

B. Occasionally, attendance at special safety training provided by the FAA may be required for

Contractor employees. This training may include topics such as hazardous materials and asbestos. If this training is required, the COR will coordinate with the Contractor to make all

Contractor employees available for the training session(s). These sessions may last two to four hours and may occur once a year. No additional cost shall be charged to the Government for the diversion of the Contractor’s employees from their normal work to attend training. The

Contractor will not be penalized because of noncompliance of work which would have normally been performed during the interrupted interval.

C014. COMBUSTIBLE MATERIALS:

A. Combustible materials used by the Contractor’s employees, such as rags, mops, brushes, waxes, and other materials which contain a residue of animal, vegetable or mineral oil, and are subject to spontaneous combustion, will be disposed of outside the building in approved, tightly covered metal containers furnished by the Contractor.

B. Combustible rags used in the Environmental equipment buildings shall be transferred to OSHA approved holding containers identified by the Environmental SSC Manager or COR. When the containers are full, Environmental SSC employees will dispose of them.

C015. SANITARY CONDITIONS:

A. Dirty water and cleaning solutions will be disposed of in slop sinks or floor drains designated by the COR. Floors and fixtures in areas where water is obtained and disposed of will be kept clean, neat and sanitary, at all times.

C016. INSPECTIONS:

A. Inspections of all areas may be made jointly by the COR and the Contractor. Inspections will be documented and provided to the Contracting Officer. A detailed list of all cleaning tasks completed will be submitted monthly to the COR.

C017. REDUCTION IN PAYMENT:

A. Upon receipt of written notification by the Contracting Officer, regarding nonconformance of contractual services, as provided in the incorporated schedule, which specifies the allowable deviations and maximum deductions for deviations, the Contractor will be given 24 hours to provide the required corrective action. If such nonconformance is not corrected within this allowable period, the Contracting Officer may have such work done by others, with the cost(s) deducted from the monthly payment.

B. Repeated failures to perform work, as required by the specifications and contract documents, may result in termination of the contract.

C018. STANDARDS FOR QUALITY OF WORK:

A. GATHER AND DISPOSE OF ALL TRASH: All trash containers must have liners and are to be replaced when torn, or contain food or liquid. All waste, both loose and in waste containers must be removed by the Contractor daily. Cardboard boxes left next to trash bins are to be broken down and taken to the recycle cage located in the southeast corner of the facility plot. The Contractor will inspect the central vacuum holding tanks on a weekly basis and dump the tanks as needed. One tank is located in the Janitorial Office and one is located in the

Automation Wing Basement (old CPC vault area). Contractor employees must not disturb papers on desks or open desk drawers or cabinets.

1. All waste must be placed in the facility dumpsters located at the southeast corner of the facility plot. No trash is to be stored adjacent to the dumpsters.

2. A container will be placed in the Control Room, for the purpose of collecting pizza boxes/containers. These boxes/containers will not be recycled with the cardboard and will be placed in trash dumpsters.

B. FLOORS: Carpet, tile, painted concrete, bare concrete, entry mats, runners, and baseboards.

1. Floors will be free of dust, litter, dirt, stains and scuff marks, streaks and swirls, standing water, and will have a uniform, glossy appearance. For all operations where furniture and equipment must be moved, all such moving must be done by the

Contractor. No chairs, wastebaskets, other similar items shall be stacked on desks, tables, or window sills. Upon completion of work, all furniture and equipment must be returned to its original position. Baseboards, walls, stair risers, furniture, and equipment shall in no way be splashed, disfigured, or damaged during these operations.

Chemical solutions or wax deposits getting on equipment or furniture or drained through floor openings must be removed by the Contractor. If the surfaces upon which these materials were deposited are damaged, the Contractor shall be required to refinish or restore them at their own expense. Proper precautions shall be taken to advise building occupants of wet and/or slippery floor conditions; this applies during inclement weather as well as during cleaning operations. All tools and equipment shall be maintained in clean conditions at all times and neatly stored each night in the assigned storage areas. Mats located in Environmental equipment areas will be taken outside for cleaning and floor areas underneath the mats shall be cleaned thoroughly.

a. Sweeping shall consist of removal of all loose dirt, foreign matter, and trash.

All sweeping within buildings shall be done without stirring up or relocating dust to another area. All inside sweeping will be accomplished either with mops chemically treated to minimize dust or a wax base sweeping compound, and the exact method to be used may be specified by the Government for various areas. Oil base mops or sweeping compounds will not be used. No dirt, foreign matter or trash shall be left in corners, behind fixtures, under furniture, behind doors, or on stair landings. No dirt shall be left where sweepings were picked up.

b. Damp mopping, scrubbing, and spot cleaning: Immediately prior to damp mopping, scrubbing and spot cleaning, the floors shall be swept or vacuumed.

Spillage, drippings, mud tracks, scum, grease, dirt, foreign matter, and scuff marks caused by the heels of shoes and the movement of furniture or other articles shall be removed. Floors shall not be left in a streaked condition.

c. During the stripping operations, old wax marks and foreign matter down to the floor covering or finish will be removed. All stripping is to be done in accordance with the best commercial practice, using chemical stripping agents or abrasives, or a combination of both. Care will be taken not to damage the floor surface.

d. Immediately prior to machine scrubbing, the floor shall be swept. Machine scrubbing shall consist of the use of a machine with brushes or abrasive pads which are specifically designed for such purpose and shall remove from the floor all spillage, dripping, mud tracks, scum, grease, dirt, foreign matter, and marks caused by the heels of shoes and the movement of furniture and other articles. A soap or detergent shall be used in machine scrubbing followed by at least one clear water rinse. When small areas or corners cannot be adequately covered by the machine, then they shall be removed by hand methods.

e. Hand buffers will only be permitted when power equipment cannot do the particular buffing job required. Where wax has been applied, it will be allowed to dry properly before buffing. The finished area will be free of streaks and mop strands and polished to an acceptable luster.

f. Immediately prior to waxing, the floor will be damp mopped, scrubbed, or stripped as specified for each particular use. Floors will be allowed to dry properly before the wax is applied. If the floor has been stripped, the stripping agent shall have been removed or neutralized before waxing. Thin, even, uniform coats of non-slip floor wax approved by the COR shall be applied over the entire floor area.

g. Carpets, with the exception of the carpet floor tiles that must be removed to be cleaned, will be shampooed or steam‐cleaned twice per year after 5:00 p.m. and/or on weekends. Scheduling of shampooing will be coordinated with the COR. Spot cleaning, shampooing and dry method cleaning carpet will be accomplished using only products and methods recommended by manufacturer’s instruction and stain removal chart. Carpet will be free of spots, stains, dust and dirt. The Contractor will notify the COR within one day of attempted cleaning, which will not remove stains or of any barriers to accomplishing contract requirements. The Contractor is to recommend an appropriate course of action to correct the problem, for approval, by the COR.

h. Vacuuming will be accomplished with HEPA power vacuum equipment and related attachments and/or central vacuum system where available. The drum(s) for the central vacuum system will be emptied once a month or more frequently if needed. One drum is located in the Automation Wing Basement (old CPC vault area) and the other drum is located in the Janitorial Office located in the

Administrative Wing Basement. Vacuuming on the Control Room Floor and

System Operations Center (SOC) shall be accomplished between the hours of

10:30 p.m. and midnight utilizing the central vacuum system only. If the system is not operation, the contractor will notify the Control Room Operations Manager

(OM) if approved by the OM, vacuuming will be accomplished utilizing a backpack vacuum.

C. LOW CLEANING/LIGHT BULB REPLACEMENT – WITHOUT A LADDER:

Walls and items that are part of the wall (i.e. switch plates, air return registers), items installed against a wall (i.e. air handling units), partitions, doors, window sills, wainscoting, vents, fire extinguishers, and venetian blinds will be free of dust, fingerprints, spots, scuffs and other marks.

a. Windows and other glass items will be free of dust, fingerprints, streaks and haze, inside and outside.

b. Lights throughout the facility will be checked daily and non-functioning lights will be replaced the same day. Lights that are non-functioning on the Control

Room Floor will require coordination with the Operations Manager (OM) and

COR prior to replacing.

c. Artwork, hanging artwork, and display cabinets located in lobby, hallways, cafeteria, and break rooms are to be carefully cleaned in accordance with industry practices. Artwork and display cases damaged by cleaning staff during cleaning process must be replaced by the Contractor.

d. Formica cabinets and decorative woodwork will be wiped clean and treated with an appropriate cleaning product for that particular surface, resulting in surfaces free of dust, spots, fingerprints, scuffs and other marks.

e. Unpainted metalwork, doorknobs, switch plates, hardware and fire extinguishers will be polished and free of dust, finger prints, and smudge marks.

f. Door handles and area around handles will be clear of fingerprints and smudge marks. The bottom of doors will be free of shoe marks, spots, scuffs and other marks.

D. HIGH CLEANING/LIGHT BULB REPLACEMENT – WITH A LADDER: Ceilings and items which are part of the ceiling (i.e., light fixtures, air vents) and those areas and items not covered in previous paragraphs; overheads, pipes, ducts, air discharge assemblies, tops of lockers and cabinets, windows and window ledges, exit signs, clocks, venetian blinds and ledges above entry doors in first floor lobby.

a. When dusting does not remove accumulated dirt and grime, Contractor will wash with a suitable cleaner, resulting in dust‐free high areas.

b. Lights throughout the facility will be checked daily and non-functioning lights will be replaced the same day. Lights that are non-functioning on the Control

Room Floor will require coordination with the Operations Manager (OM) or

COR prior to replacing.

c. Artwork, hanging artwork, and display cabinets shall be carefully cleaned in accordance with industry practices. Artwork and display cases damaged by cleaning staff during the cleaning process must be replaced by the

Contractor.

E. FURNITURE: All furniture with fabric parts or leather will be cleaned with a product made for this purpose. For metal and wood furniture, a suitable polish and cleaner will be used.

a. Furniture will be free of dust, spots, stains, scuff and other marks that can be removed without refinishing. Dust shall not be moved from spot to spot, but removed directly from the areas in which it lies by the most effective means using appropriately treated dusting cloths or vacuum tools.

When doing high cleaning, dust shall not be allowed to fall from high areas on to furniture and equipment below. There shall be no dust streaks, corners, crevices, molding and ledges shall be free of all dust. There shall be no oils, spots, or smudges on dusted surfaces caused by dusting tools.

Spot clean and vacuum carpet/fabric on walls/furniture in control room and other offices throughout the Center buildings. Wood paneled walls will be cleaned with a product made for this type of surface.

b. Damp wiping shall consist of using a clean, damp cloth or sponge to remove all dirt, spots, streaks and smudges from walls, glass, and other specified surfaces and then drying to provide a polished appearance. The wetting solution shall contain an appropriate cleaning agent. When damp wiping in toilet areas, a multi-purpose disinfectant/deodorizing cleaner shall be used including the stall walls and doors.

c. Tables in the cafeteria and emergency kitchen will be cleaned with an antibacterial cleaner.

d. Waste containers and ash receptacles will be washed inside and outside, and be free of trash, ash, spots, dirty marks and odors.

e. Drinking fountains will be disinfected, wiped and polished and be free of spots, stains, scale and other dirty marks.

f. Spot cleaning utilizing the shampoo method or steam cleaning method on cloth furniture will be conducted as needed or when requested by the COR.

F. RESTROOMS/SHOWER ROOMS:

a. Clean and disinfect restroom fixtures such as, but not limited to: utility sinks, counter tops, shower handles, lavatories, commodes, commode seats/sides, urinals, mirrors, wastepaper receptacles, paper towel holders, flush valves, fixture trim, feminine product disposal containers, and hand soap dispensers.

b. Fixtures, dispensers and visible plumbing will be free of dust, film, watermarks, finger prints and other marks, and disinfected.

c. All soap dispensers must be filled sufficiently to assure a constant and adequate supply of soap. Dispensers will be clog‐free.

d. All paper towel holders will be filled sufficiently to assure a constant and adequate supply.

e. Wastebaskets and feminine hygiene containers will be emptied daily and replaced with new liners.

f. Mirrors will be free of spots, streaks, haze and film.

g. All tile and grout are to be disinfected and free of scum, film, scuff marks, water spots, and odors. Floor drains are to be free of debris and odors.

h. Complete disinfecting of commodes, commode seats/sides, urinals, and flush valves including use of odor-control solids and liquids with those products that have been tested and proven by reliable sources to be effective in giving a lasting bacteria static effect against bacterial contamination and growth. All toilet stall walls and doors will be cleaned, and disinfected and free from haze and streaks. Air fresheners will be provided.

i. Sweeping and mopping thoroughly with a disinfecting solution.

j. One quart of water will be poured into each floor drain, once a week.

G. DRINKING FOUNTAINS: Thorough and complete antibacterial cleaning shall be with solutions and materials especially made for the type of exposed surfaces involved, and shall include but not be limited to complete removal of all foreign matter, scum, dirt, water spots, grease, stains, filth, incrustation, and any other substance where disease spreading bacteria thrive.

H. GLASS CLEANING AND WINDOW CLEANING: Includes all buildings windows, interior and exterior, window glass, glass partitions, etched stairway partitions, interior security camera covers, interior and exterior glass doors, display cases, directory boards, and adjacent trim. After each washing operation, all glass shall be clean and free of dirt, grime, streaks, excessive moisture, and shall not be cloudy. Glassware moved during the operation shall be returned to its original position. Unless otherwise specified, glass and windows are to be washed on both sides. Window sash, sills, woodwork about interior glass and other such surroundings shall be thoroughly wiped free of drippings and other watermarks.

Contractor shall use pads to protect window sills when placing cleaning materials on them, and all such pads and/or cloths necessary to protect government property shall be furnished by the Contractor. The window washing shall be scheduled and performed as to provide the least inconvenience to the building occupants. All venetian blinds will be dry dusted or damp cleaned as appropriate. In instances where building occupants are seriously inconvenienced, the window washing activities shall be rescheduled at the discretion of the

COR. In performing this service, it shall be the responsibility of the Contractor to examine and inspect all windows prior to the beginning of the work and after the work is completed.

Spot clean finger prints and smudges on all glass as needed.

I. SECURITY GUARD BUILDING: Floors will be swept and mopped. Windows, walls and doors will be cleaned and wiped. Ledges and flat surfaces will be dust free. Trash is to be emptied. Restroom is to be kept clean, floors swept and mopped, and soap dispensers and paper towel dispensers cleaned and kept adequately filled. Sink in break area will be cleaned and disinfected.

J. CAFETERIA: Floors will be swept/vacuumed and damp mopped utilizing an appropriate cleaner for the type of flooring. Floors include the serving line and the floor behind the partitions where gaming tables are located. Microwaves and toaster ovens in the dining room will be cleaned and disinfected. Trash will be emptied and receptacles maintained in good sanitary conditions. Trash receptacles shall be lined with a new plastic bag each time the trash is emptied. Damp wipe doors and walls. Table tops and chairs will be cleaned with a disinfecting solution. Damp wide table pedestals, air conditioning vents/grills in dining areas and serving line, including ceiling and wall mounted return air registers. Spot clean all doors, stairwells (located east of cafeteria dining area), baseboards, and glass areas except where cleaning has been specified more frequently. Damp wipe all ceiling fans. Wash cafeteria windows inside and outside and window blinds (may be accomplished in conjunction with the biannual facility window cleaning).

K. CONTROL ROOM AREA CLEANING: Each month one designated area of the Control

Room consoles and furniture shall be cleaned at a time. The specific area to be cleaned shall be coordinated with the COR. Cleaning shall include vacuuming the tops of the consoles as well as all storage areas and compartments containing monitors or other equipment. Clean plastic covered maps and surface covers at sector consoles in the control room with plastic cleaner and non-scratching cloth only. FAA personnel will assist in this effort by removing stored items and adjusting equipment so that compartments can be safety cleaned. This activity will be accomplished between 10:00 p.m. and midnight whenever possible; however, this work may occasionally be required between the hours between midnight and 6:00 a.m.

L. TEST AND TRAINING LABS (TTL): Damp wipe tops of desks in the TTL and other

Training Conference Rooms located throughout the Main Center Building. This work will be accomplished after 5:00 p.m.

M. ELEVATOR and STAIR LIFT: In the freight elevator, sweep, dam mop floor, and spot clean walls and door (at all levels). Wipe and disinfect buttons and hand rails. Wipe and disinfect metal stair lift (located on stairs next to the loading dock).

N. BREAKROOMS/EMERGENCY KITCHEN:

a. Refrigerators: Clean and disinfect/deodorize refrigerators located in the following areas ONLY: controller locker room area, emergency kitchen

(located in the basement), first floor main women’s restroom lounge area, Building 8 (FAST break room, center-north end of building), NAV/COM

Building break room, and Environmental break room. Wash the outside of the refrigerator, removing handprints, dirt, and scuff marks. Ensure proper operation of the icemaker and dispose of excess ice. Check the water filter and light bulbs, notifying the COR when filters or light bulbs need replacement. One week prior to cleaning, place a sign on the outside of refrigerator stating that old perishable food in containers will be removed and thrown out as necessary.

b. Microwave: Clean and disinfect/deodorize the microwaves located in the emergency kitchen (located in the basement) and break rooms mentioned above.

Wash the outside of the oven, removing handprints, dirt and scuff marks Clean thee door glass to remove any food stains, smudges, etc. Clean the interior to remove all food spills/deposits. Notify COR of any malfunction or when light bulbs need replacement.

c. Range/Oven: In the emergency kitchen, clean interior and exterior of the range to remove food stains and food particles and disinfect. Actuate the self‐cleaning oven feature on an as‐needed basis, to remove interior food spills (coordinate this in “off‐peak” hours with the COR). Ensure that all buildup is removed after the self‐cleaning process is completed. Clean exhaust fan, grease trap, per the recommended schedule. Notify COR if light bulbs need replacing.

d. Counters, sinks, tables and chairs, backsplashes and fixtures must be cleaned and sanitized using a commercial solution to remove streaks, stains, smudges and other obvious soils.

e. Ceiling fans and vents, and other furniture such as couches and bookcases, will be damp cleaned to remove dust and other obvious soils.

f. Provide an adequate supply of soap/detergents, cleaning materials, and paper towels for use by occupants and for minor cleanups/spills.

O. STAIRCASES: All stairs throughout the facility are to be swept or vacuumed and damp mopped to remove dust, dirt, stains, and standing water. Handrails will be cleaned with a disinfectant and wiped clean of prints and smudges.

P. VENETIAN BLINDS: Dust venetian blinds to remove all dust, dirt, lint, and other biological material. If needed for major dirt and grime, a damp cloth will be utilized.

Q. OUTDOOR AREAS:

a. All entrances into the Main Center Building, Engine Generator Building, Garage, PCS Building, NE Storage Building, Security Guard Building, NAV/COMM

Building, Medical Building, and Building 8 are to be kept free of debris, leaves, cigarette butts, and other trash for a distance of 25 feet from the entrance with the two following exceptions. The front Main Center Building entrance will be maintained down to the traffic circle and the southwest entrance door next to the towers will be maintained down to the smoke structure. The Front Main Entrance mat is to be washed thoroughly with appropriate cleaning product.

b. Patio Areas: Patio area on the north east end of the Main Center Building is to be kept free of debris, leaves, cigarette butts, and other trash. Furniture on the patio and in open areas on the north side of the Main Center Building is to be kept clean, free of debris and dirt. Tables and benches are to be cleaned using a commercial solution to remove dirt, grease and other obvious stains. The gazebo floor and patio shelter floor shall be cleaned. (Outdoor cleaning may be accomplished with a garden hose, pressure washer, or manual method at the discretion of the contractor causing no damage to surrounding grass, trees, and bushes.) Exterior trash containers are to be emptied and must have liners at all times.

c. All trash and debris that blows within 25 feet of all buildings shall be picked up and disposed of appropriately.

d. Hand rails along sidewalks are to be disinfected and kept free of cobwebs and bird droppings. (Outdoor cleaning may be accomplished with a garden hose, pressure washer, or manual method at the discretion of the contractor causing no damage to surrounding grass, trees, and bushes.)

e. Ash Receptacles: All exterior ash receptacles will be free of trash, ash, cigarette butts, and dirty marks. They are to be full of appropriate material (if necessary) at all times to prevent fires.

f. Sweep and spot clean the concrete areas of the loading dock, stairway, ramps and driveway from the loading dock to the access street.

R. OILY RAGS USED BY TECHNICIANS:

a. Combustible rags used in the Environmental equipment buildings shall be transferred to OSHA approved holding containers identified by the

Environmental SSC Manager or COR. When the containers are full, it is the responsibility of the Environmental SSC employees to properly dispose of them.

S. JANITORIAL OFFICE, STORAGE SPACES, AND CLOSETS:

a. The Janitorial Office and other spaces that have been assigned to the Contractor for storage of supplies and equipment will be kept clean and orderly at all times.

Areas shall be swept or vacuumed, mopped, and trash removed.

C019. Janitorial Frequency Schedule - Contractor must provide services under this contract in accordance with the following frequency schedule:

CONTROL ROOM AND SYSTEMS OPERATIONS CENTER (SOC)

ITEM # REQUIREMENT FREQUENCY SOW STANDARD

FOR QUALITY

WORK 1 Empty Wastebaskets 1 time per day (11:00 a.m. - 1:00 p.m.) C018.A

2 Vacuum Carpet 1 time per day ( 10:00 p.m.-Midnight) C018.B1.h 3 Dust all flat surfaces and ledges 1 time per month, coordinate w/COR C018.K 4 Sweep or Vacuum and damp mop tiled floors 2 times per week (10:00 p.m. - Midnight) C018.B1.a,b,h

5 Dust work area monitors, maps, and furniture 1 time per month, coordinate w/COR C018.K 6 Light Bulb Replacement Throughout the day –Coordinate with OM and COR C018.C,D

7 Carpet Tile Cleaning/Shampoo 2 times per year or spot clean as needed C018.B1.g

8 Empty Pizza box Trash Bin/Rack 1 time per day (11:00 a.m.-1:00 p.m.) C018.A.2

MAIN CENTER BLDG ADMIN AREAS/OFFICES/CONF ROOMS/TTL/DOCK/ELEVATOR/STAIR LIFT

ITEM # REQUIREMENT FREQUENCY SOW STANDARD

FOR QUALITY

WORK 1 Empty Wastebaskets 1 time per day C018.A

2 Sweep or vacuum and damp mop tiled floors 2 times per week (5:00 p.m.-Midnight) C018.B1.a,b,h

3 Vacuum Carpet 2 times per week (5:00 p.m.-Midnight) C018.B.h

4 Shampoo Carpet 2 times per year C018.B1.g

5 Restrooms and drinking fountains 1 time per day (8:00 a.m.-11:00 a.m.) C018.F.a-j,G

6 Light Bulb Replacement Throughout the day as needed C018.C,D

7 Main Restrooms North of Control Room, including ladies’ lounge area

2 times per day (6:00 a.m.-8:00 a.m. and 4:00 p.m. - 5:00 p.m.)

C018.F

8 Single Restrooms South of Control Room 2 times per day (6:00 a.m. -8:00 a.m. and 4:00 p.m. -5:00 p.m.)

C018.F

9 Clean refrigerator in Main Restrooms North of Control Room, ladies’ lounge area

1 time per month C018.N.a

10 Sweep and mop stairs and disinfect handrails 2 times per week (5:00 p.m. –Midnight) C018.O

11 Damp wipe desks in Test and Training Lab (TTL) and other Training Conference Rooms

1 time per week C018.L

Dust and wet wipe all flat surfaces, ledges, furniture, doors, and ceiling air vents

1 time per month

C018.C,D,E

Elevator -Wipe walls and handrails, sweep and damp mop floor

1 time per week

C018.M

14 Stair Lift – Clean metal stair lift with disinfectant

C018.M

15 Automation Wing Refrigerator 1 time per month C018.N.a

16 NATCA Breakroom – Empty Wastebaskets 1 time per day C018.A

17 Clean refrigerators in AT Locker Room area 1 time per month C018.N.a

Wash windows inside and outside and clean venetian blinds. Clean wood paneled walls with panel cleaner and spot clean or vacuum fabric on walls and fabric furniture

2 times per year

C018.H,E.a,P

Sweep and spot clean the concrete areas of the loading dock, stairway, ramps and driveway from the loading dock to the access street

C018.B1.a

20 Empty Vacuum Holding Tanks 1 time per month C018.B1.h

MEDICAL, NAV/COM, AND BLDG 8/CONFERENCE ROOMS/BREAK ROOMS

ITEM # REQUIREMENT FREQUENCY SOW STANDARD

FOR QUALITY

WORK 1 Empty Wastebaskets 1 time per day (Monday-Friday) C018.A

2 Sweep or vacuum and damp mop tiled floors 2 times per week (Monday-Friday) C018.B1.a,b,h 3 Vacuum Carpet 2 times per week (Monday-Friday) C018.B.h

4 Shampoo Carpet 2 times per year C018.B1.g

5 Conference Rooms –Damp Wipe Tables 1 time per week (Monday-Friday) C018.E.a,b

6 Restrooms and drinking fountains 1 time per day (11:00 a.m. – 2:00 p.m.)

(Monday-Friday)

C018.F.a-j,G

7 Light Bulb Replacement Throughout the day (Monday-Friday) C018.C,D

8 Dust and wet wipe all flat surfaces, ledges, furniture, doors, and ceiling air vents

1 time per month (Monday-Friday)

C018.C, D, E

9 Wash windows inside and outside; clean venetian blinds. Clean fabric furniture.

C018.C,D.E.a,H,P

10 Break rooms; wipe down counters, tables, and microwave

2 times per week (Monday-Friday)

C018.N.b,d,e

11 Clean refrigerators

1 time per month (Monday-Friday)

C018.N.a

12 Machine scrub, mop, wax, and/or machine buff all tile areas

1 time per month C018.B1.a-f

CAFETERIA

ITEM # REQUIREMENT FREQUENCY SOW STANDARD

FOR QUALITY

WORK 1 Empty Wastebaskets in dining room and serving line

2 times per day

C018.J

2 Sweep or vacuum and damp mop vinyl floors including serving line and behind wall dividers

1 time per day

C018.J,B1.a,b,h

3 In the dining area, clean and disinfect microwave oven(s) and toaster oven(s)

1 time per day

C018.J

In the dining area, clean and disinfect tables, chairs, counter tops, walls and doors

Table Tops Only - 1 time per day

C018.J,E.c 5 Damp wipe table pedestals, air conditioning vents, grills, wall mounted return air registers in occupied areas as well as ceiling fans

1 time per month or sooner if needed

C018.J

6 Wash windows inside and outside and clean venetian blinds

C018.J,C.a,H

EMERGENCY KITCHEN (Basement)

FOR QUALITY

WORK 1 Empty Wastebaskets 1 time per day C018.A

2 Sweep or vacuum and damp mop tiled floors 2 times per week C018.B1.a,b, 3 Clean sink, table tops, and microwaves 1 time per day C018.N.b,d 4 Paper towels and soap/detergents 1 time per day C018.N.f

5 Clean tables, backsplashes, and fixtures 1 time per week C018.N.d

6 Clean ceiling fan and vents 1 time per month

C018.N.e 7 Furniture, couches, and bookcases 1 time per month

C018.N.e

8 Clean refrigerators

C018.N.a 9 Clean range and oven

C018.N.c

ALL ENTRANCES/VESTIBULE/LOBBY AREAS

ITEM # REQUIREMENT FREQUENCY SOW STANDARD

FOR QUALITY

WORK 1 Vacuum or sweep main entrance area tile and runners in lobby and vestibule area

1 time per day

C018.B1.a,b,h

2 Damp mop floors 2 times per week or as needed C018.B1.b 3 Spot clean entrance glass and all glass doors 2 times per week or as needed C018.H 4 Sweep and mop stairs and disinfect handrails 2 times per week C018.O 5 Clean all entry doors (including glass) 2 times per week or as needed C018.H 6 Dust all surfaces and light fixtures 1 time per month or as needed C018.C, D 7 Sweep and remove trash from exterior 25 feet from all entrances

C018.Q.a

RESIDENT ENGINEER, ENV COORDINATOR OFFICE/NE STORAGE BUILDING

ITEM # REQUIREMENT FREQUENCY SOW STANDARD

FOR QUALITY

WORK 1 Empty Wastebaskets 1 time per day (Monday-Friday) C018.A

2 Sweep or vacuum and damp mop tiled floors 2 times per week C018.B1.a,b 3 Vacuum carpet 2 times per week C018.h

4 Shampoo Carpet 2 times per year C018.B1.g

5 Restroom 1 time per day (11:00 a.m. – 2:00 p.m.) C018.F.a-j

6 Light Bulb Replacement Throughout the day as needed C018.C,D

7 Dust and wet wipe all flat surfaces, ledges, furniture, doors, and ceiling air vents

1 time per month C018.C, D, E

8 Clean common area sink and microwave 1 time per week C018.N.b,d

9 Wash windows inside and outside; clean venetian blinds.

2 times per year C018.H,P

ENGINE GENERATOR/BOILER ROOMS, EQUIPMENT ROOMS, GARAGE, PCS BLDG

ITEM # REQUIREMENT FREQUENCY SOW STANDARD

FOR QUALITY

WORK 1 Empty Wastebaskets 1 time per day C018.A

2 Restrooms and drinking fountains 1 time per day (11:00 a.m. – 2:00 p.m.) C018.F.a-j

Sweep and clean concrete areas (including old CPC Vault area)

C018.B1.a-f

4 Sweep or vacuum and dam mop tiled floors, removing grease and oil stains

C018.B1.a,b

Rubber mats shall be taken outside for cleaning and floor underneath cleaned thoroughly

C018.B1

6 Waxing and buffing 1 time per month C018.B1.c-f

7 Oily rags transferred to approved holding containers

2 times per week

C018.R

8 Sweep or vacuum and spot clean concrete areas of East Boiler room access area

C018.B1.a-f

9 Machine scrub, mop, wax, and/or machine buff all tile areas

1 time per month C018.B1.a-f

EXTERIOR: FRONT & BACK PATIOS, SIDEWALKS & WALKWAYS

ITEM # REQUIREMENT FREQUENCY SOW STANDARD

FOR QUALITY

WORK 1 Empty exterior trash receptacles and replace liners 1 time per week (or more if overflowing) C018.Q.b

2 Main entrance mat, wash thoroughly 1 time per month C018.Q.a 3 Wash patio furniture 1 time per month C018.Q.b 4 Patio areas free of debris 1 time per day C018.Q.b 5 Entrance areas free of debris 1 time per day C018.Q.a 6 Sidewalk and hand rails along sidewalks are to be free of debris and bird droppings 2 times per month C018.Q.d

7 Empty ash receptacles 2…