DRO Terminal Gift Shop Retail Concession RFP - 2025 Final.pdf

Airport Terminal Gift Shop Retail Concession Page 1 of 22

REQUEST FOR PROPOSALS

for the

Terminal Gift Shop Retail Concession Agreement at the Durango La Plata

County Airport

CITY OF DURANGO, COLORADO

July 9, 2025

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City of Durango, Colorado

ADVERTISEMENT FOR BID

Request for Proposals

Terminal Gift Shop Retail Concession Agreement at the Durango La Plata County Airport

Separate sealed proposals for the Terminal Gift Shop Retail Concession Agreement at the Durango La Plata County Airport project will be received by the City of Durango until 3:00 PM (Local Time) on September 11, 2025. The City of Durango invites interested, qualified parties to submit proposals for the services outlined in this advertisement to administer its airport gift shop concession program.

Non-Mandatory Pre-Bid Meeting: July 30, 2025 Time: 8:30 a.m. (Local Time) Airport Conference Room, 1000 Airport Road, Durango, CO 81303 Virtual option available: Join the meeting now

Bid proposals must be submitted via Rocky Mountain E-Purchasing www.bidnetdirect.com/colorado. It is the sole responsibility of the respondent to see that the proposal is received before the submission deadline. Late proposals will not be considered.

Bid documents and/or supporting information may be downloaded, at no charge, from the following web site:

www.bidnetdirect.com/colorado Click on “Vendor Registration” or “Vendor Login”, as applicable. Or at the City of Durango’s website: www.DurangoGov.org. No addendums or plans will be available on the City’s website.

The City of Durango reserves the right to reject any and all bids, to waive any informalities and minor irregularities in bids, and to accept the bid deemed, in the opinion of the City, to be in the best interest of the City of Durango.

This project is being bid in accordance with the City of Durango Purchasing Policy.

Published: July 9 & 11, 2025 https://teams.microsoft.com/l/meetup-join/19%3ameeting_MzgyZjUzM2YtNDg0ZC00YTQxLWIxMGUtMjZiZjBiMjY0ZDMy%40thread.v2/0?context=%7b%22Tid%22%3a%22040de88c-f891-4713-a648-9b8cf83a0275%22%2c%22Oid%22%3a%22b97bb315-f0df-4f3d-85a5-adee53f8b998%22%7d http://www.bidnetdirect.com/colorado http://www.durangogov.org/

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TABLE OF CONTENTS

I. Request for Proposals

II. Invitation/Intent

III. Airport Background

IV. Scope of Work

V. Insurance

VI. Bidder Evaluation

VII. Bid Submission

Attachments

• Sample Concession Agreement

• Exhibit A – Facilities Drawings

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I. REQUEST FOR PROPOSALS

The City of Durango Colorado, by and through its Purchasing Administrator, invites interested, qualified bidders, capable of providing the required services, to submit proposals for the Terminal Gift Shop Retail Concession Agreement at the Durango La Plata County Airport (DRO) project in accordance with the terms, conditions, and specifications contained in these documents.

In the following Request for Proposals, the terms Contractor, Respondent, and Bidder may be used interchangeably and are intended to be inclusive for all consultant and design, and labor disciplines necessary to fulfill the required services needed to successfully propose, initiate, and complete the project.

The terms shall mean the responsible person or company that is leading the project and who will be the signatory on the Agreement. The terms Bid and Proposal are similarly used interchangeably and are intended to describe the final proposal for the work and associated final cost.

Bidders wishing to participate should ensure they have all addenda prior to submission of the proposal. Failure to acknowledge receipt of any addenda applicable to this project could result in the rejection of your bid.

This request for proposals and any subsequent addenda will be posted to the Rocky Mountain E-Purchasing System website (www.bidnetdirect.com/colorado). Then click on Vendor Login or Vendor Registration if you have not already registered. Firms are encouraged to register with RMEPS for all City bid opportunities.

Questions: Each bidder, before submitting their bid, shall become fully informed as to the extent and character of work required. All questions must be submitted via the Rocky Mountain E-Purchasing System website (www.bidnetdirect.com/colorado).

Non-Mandatory Pre-Bid Meeting: July 30, 2025. Time: 8:30 a.m. (Local Time) Airport Conference Room, 1000 Airport Road, Durango, CO 81303 Virtual option available: Join the meeting now

Question Deadline: August 13, 2025. Time: 3:00 p.m. (Local Time) (Questions received after the deadline may not be accepted.)

Final Addendum: August 27, 2025. Time: 3:00 p.m. (Local Time) Submittal Instructions: Submittal requirements are outlined in the Bid Submission Section of the Bid Documents. Deliver Bid via: Rocky Mountain E Purchasing (www.bidnetdirect.com/colorado) using the form furnished.

Bid Due Date and Time: September 11, 2025. Time: 3:00 p.m. (Local Time) It is the sole responsibility of the respondent to see that the bid is received before the submission deadline.

Late bids will not be considered.

All bids submitted shall be binding upon the respondent if accepted by the City within sixty (60) calendar days of the submission date. Negligence upon the part of the respondent in preparing the bid confers no right of withdrawal after the time fixed for the submission of the bid. This project is being bid in accordance with the City of Durango Purchasing Policy.

https://teams.microsoft.com/l/meetup-join/19%3ameeting_MzgyZjUzM2YtNDg0ZC00YTQxLWIxMGUtMjZiZjBiMjY0ZDMy%40thread.v2/0?context=%7b%22Tid%22%3a%22040de88c-f891-4713-a648-9b8cf83a0275%22%2c%22Oid%22%3a%22b97bb315-f0df-4f3d-85a5-adee53f8b998%22%7d

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II. INVITATION/INTENT

The City of Durango is seeking sealed proposals from qualified firms to administer the terminal gift shop retail concession program. The successful firm shall be granted non-exclusive rights to operate a first-class gift shop retail program within the assigned areas. Operations under the contract are anticipated to begin in 2026 and continue for five (5) years, with opportunities for the Concessionaire request of up to one (1) additional two-year period. A sample contract is attached for firm review and reference.

The City reserves the right to negotiate any and all elements of this proposal. This RFP includes a project description, scope of work, submission requirements, selection process and criteria, insurance requirements, and a Sample Concession Agreement. The Sample Agreement is for reference only and is non-negotiable.

Any bid that fails to conform to the essential requirements of the Request for Proposals will be rejected.

a. Any bid that does not conform to the applicable specifications shall be rejected unless the invitation authorizes the submission of alternate bids and the items or services offered as alternates meet the requirements specified in the RFP.

b. Bid shall be rejected when the bidder imposes conditions that would modify requirements of the invitation or limit the bidder's liability to the Owner, since to allow the bidder to impose such conditions would be prejudicial to other bidders.

Prospective firms are encouraged to carefully read this RFP in its entirety.

The City of Durango, Colorado and County of La Plata, Colorado, in accordance with the provisions of Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d to 2000d-4) and the Regulations, hereby notifies all bidders or offerors that it will affirmatively ensure that for any contract entered into pursuant to this advertisement, all businesses will be afforded full and fair opportunity to submit bids in response to this invitation and no businesses will be discriminated against on the grounds of race, color, national origin (including limited English proficiency), creed, sex , age, or disability in consideration for an award.

RFP TIMETABLE

Projects 1st Publication July 9, 2025

Projects 2nd Publication July 11, 2025

Non-Mandatory Pre-Bid Conference July 30, 2025, 8:30 a.m. (Local Time) Virtual option available

Contractor Questions Due August 13, 2025, 3:00 p.m. (Local Time)

Final Addendum Issued by Purchasing August 27, 2025, 3:00 p.m. (Local Time)

Bid Opening / Proposals Due September 11, 2025, 3:00 p.m. (Local Time)

Interviews (if necessary) Late September through mid-October 2025 – estimated

Notice of Award October 2025 – estimated

Agreement Execution November 1, 2025 – estimated

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Notice to Proceed with Initial Build Out Spring/Summer 2026 – estimated

Notice to Proceed with Operations August 2026 – estimated

III. AIRPORT BACKGROUND

Introduction The Durango-La Plata County Airport is a vital transportation hub for the region with both commercial and general aviation activities. It supports nearly 2,000 jobs and produces approximately $342 million in annual economic impact to the regional economy. DRO is the seventh busiest commercial service airport in the State of Colorado and is recognized by the FAA as a non-hub primary airport. With nonstop flights to four major U.S. airports, DRO is the gateway to Durango, Southwest Colorado, and the Four Corners Region.

DRO is a hub of activity 365 days a year, servicing commercial airline traffic, charter and private aircraft, air cargo operations, military aviation training, emergency medical aircraft, and wildland firefighting tanker aircraft. The Airport also supports other associated services such as aviation fueling and rental car sales, restaurant and gift shop operations, ground transportation, in-terminal advertising, and a satellite propulsion company test site. It is the Airport’s responsibility to ensure safe travel for all passengers through its facilities and to certify compliance with all applicable federal, state, and local regulations.

DRO served approximately 500,000 passengers in 2024. The Airport offers between 9‐15 nonstop flights daily to four domestic destinations. American Airlines provides daily service to Dallas-Fort Worth International Airport (DFW) and Phoenix Sky Harbor International Airport (PHX). United Airlines provides daily service to Denver International Airport (DEN) and seasonal service to Houston’s George Bush Intercontinental Airport (IAH).

DRO Airline Route Map

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Passenger traffic at DRO has grown rapidly from 2022-present, and is currently over 30% higher than pre-pandemic 2019 levels.

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DRO is a stable year-round air travel market, with balanced use from full-time local residents and those visiting from outside the region. Pre-pandemic, business traffic was the single largest segment of demand at DRO, with leisure traffic following closely behind. Post-pandemic, these travel segments have traded places, with leisure traffic now representing the most common purpose of travel.

Friend/family visitation, school, and other personal travel make up the remainder of trip types.

Top 25 Origin & Destination Markets – Year Ended 4th Quarter 2024:

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The passenger catchment area for DRO includes 36 zip codes across four states and contains a total population of approximately 242,000 people.

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DRO Passenger Catchment Area

Terminal Facility Expansion The Airport is currently in the second of two construction phases of a multi-faceted terminal expansion project which will significantly change the overall footprint and design of the terminal, including retail concession spaces. The Airport’s existing retail concession agreement is scheduled to expire within the next year, with this RFP intended to select a retail concessionaire to design, build out, occupy, and operate a new retail concessions space planned to open in 2026. The specific timing for occupancy and public opening is subject to change based on construction progress on terminal expansion project.

Planned Gift Shop Retail Concession Location The existing gift shop retail location will be undergoing significant change/relocation within the next 12- 15 months, with the new location anticipated to come online in 2026. Upon completion, the newly expanded terminal will have one gift shop location on the terminal’s airside concourse.

Detailed facilities drawings and concept renderings are attached hereto as Exhibit A, and a further description of the gift shop/retail space is included below:

Area A - Terminal (Airside Sterile) Concession: (New construction – anticipated occupancy in July 2026, anticipated opening in August 2026)

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• Size: Approximately four hundred seventy-five (475) square feet of retail space, with an additional one hundred ninety-four (194) square feet of adjacent storage space.

• Ceiling: Acoustic ceiling tile provided by Airport. All upgrades to be provided by Concessionaire.

• Flooring: Sealed concrete floor provided by Airport. All upgrades to be provided by Concessionaire.

• Walls: Finished gypsum board provided by Airport. All upgrades to be provided by Concessionaire.

• Millwork: All millwork (counter, shelving, displays) to be provided by Concessionaire.

Concept Rendering of Area A:

Past Concessionaire Financial Performance:

As a point of information, the following are the Gross Revenues for the gift shop retail concessions for the past four years:

Calendar Year Gross Revenue 2024 $224,655 2023 $268,968 2022 $236,327 2021 $235,014

Airport Environment It is important for Proposers to note that the Airport environment presents a set of unique challenges which are not typical of an off-airport setting.

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• Concession locations must be open three hundred and sixty-five (365) days a year with operating hours and staffing levels reflecting the fluctuation in seasonal and daily passenger traffic.

• Airline flight delays are not uncommon. Passenger traffic at the Airport is affected by weather not only here, but in other airport hub locations as well. Concession staff must be prepared to provide service during all departing flight hours.

• The Airport is a non-smoking facility. Further, all Operator and employee conduct must be consistent with the Airport Rules and Regulations.

• Each Proposer’s employee is an ambassador for the Airport and the region. Training is essential and should include knowledge of the terminal areas and services; and knowledge of the community.

• The Airport is subject to specific badging and security screening requirements, which are established by the Transportation Security Administration and may be changed from time to time.

Proposer shall be responsible for complying with these requirements and any future requirements.

Proposer Responsibilities Proposers shall thoroughly examine and become familiar with this RFP, the Proposal forms, the provided sample Agreement, and all related documents comprising this RFP and any written Addendum thereto.

It is the responsibility of each Proposer to investigate and be satisfied as to the facts and conditions associated with this RFP prior to submitting a Proposal. The Airport makes no representation or warranties and accepts no responsibility for the accuracy or completeness of any information supplied.

Proposers are responsible for obtaining their own independent financial, legal, accounting, and technical advice on all proposal matters.

Submission of a Proposal shall constitute an acknowledgment that the Proposer has thoroughly examined and is familiar with this RFP and any Addendum which may be issued. The failure or neglect of a Proposer to receive or examine any RFP documents or Addenda shall in no way relieve Proposer from any obligation with respect to the Proposal or the obligations that result from submitting a successful Proposal. No claim based upon lack of knowledge or understanding of this RFP or its contents shall be allowed.

IV. SCOPE OF WORK

The airport seeks to contract with an experienced, qualified firm capable of designing, constructing, operating, and maintaining a high quality in-terminal gift shop retail concession program within the assigned areas. The Airport’s retail program must support our mission, provide a high level of service to airport passengers, leave customers with a favorable impression of the Durango-La Plata County Airport, City of Durango, La Plata County, and the Four Corners region, and generate a strong financial return to the Airport.

The Concessionaire will operate the Gift Shop Retail Concessions in accordance with the sample Concession Agreement attached hereto.

Gift Shop Retail Concession Goals

• Customer Satisfaction

Airport Terminal Gift Shop Retail Concession Page 13 of 22 o Provide an attractive, friendly, and convenient shopping environment for the traveling public.

o Provide a quality, comprehensive, and diverse mix of products for all consumers.

o Provide first-class customer service to all patrons.

• Brands and Experience o Maximize the participation of local and regional products.

o Create a “sense of place” by showcasing the uniqueness of the region through representative product selection. The character of the region should be reflected in the store’s design elements.

• Enhance Revenues o Increase the net revenue to Airport on a revenue per enplaned passenger basis.

o Create a strong and sustained financial return on investment for Airport.

• Environmental Sustainability o Promote environmental sustainability through the sourcing of local products and reduction of packaging and plastic waste.

Proposer Qualifications To qualify for award, responding firms must have, at a minimum:

• Three (3) years of experience in providing gift shop or retail services

• Demonstrated ability to plan and implement innovative and quality retail products and customer spaces

• No outstanding judgments or bankruptcies within the past 3 years

• Sufficient staff to meet the Airport’s gift shop retail concession objectives

• Ability to maintain and provide accurate records of gift shop retail efforts and revenues

Financial Considerations

• The annual fee to be paid by the selected firm will consist of the greater of the Minimum Annual Guarantee (MAG) or a Concession Fee (percent of Gross Revenues) derived from the gift shop retail concessions at the Airport. The MAG and Concession Fee shall be the amount the firm states in its proposal to the Airport. The MAG is the minimum amount the concessionaire agrees to pay the Airport each year during the term of the contract whether or not any advertising is sold. The MAG is divided by 12 to arrive at the minimum amount that must be paid monthly.

• Revenues will be reported and remitted to the Airport on or before the 15th day of each calendar month to pay for the previous month.

Airport Concession Disadvantaged Business Enterprises (ACDBE) Program

• The requirements of 49 CFR Part 23, regulations of the U.S. Department of Transportation, applies to this concession. It is the policy of the Airport to practice nondiscrimination based on race, color, sex, or national origin in the award or performance of this contract. All firms qualifying under this solicitation are encouraged to submit bids/proposals. Award of this concession will be conditioned upon satisfying the requirements of this proposal/bid specification. These requirements apply to all concessions, firms, and suppliers, including those who qualify as an ACDBE. An ACDBE concession specific goal of 1.00% percent of (annual gross receipts; value of leases and/or purchases of goods and services) has been established for this concession. The concession firm shall make good faith efforts, as defined in Appendix A, 49 CFR Part 26, to meet the concession specific goal for ACDBE participation in the performance of this concession.

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V. INSURANCE

A. The Successful Contractor shall not commence work under this Agreement until it has obtained all insurance required by the contract documents and such insurance has been approved by the City. The Contractor shall not allow any subcontractor to commence work on this project until all similar insurance required of the subcontractor has been obtained and approved. For the duration of this Agreement, the Contractor must maintain the insurance coverage required in this section.

B. The Successful Contractor shall procure and maintain, at its own cost, the following policy or policies of insurance. The Contractor shall not be relieved of any liability, claims, demands, or other obligations assumed pursuant to the contract documents by reason of its failure to procure or maintain insurance or by reason of its failure to procure or maintain insurance in sufficient amounts, durations, or types.

C. Successful Contractor shall procure and maintain and shall cause each Subcontractor of the Contractor to procure and maintain (or shall insure the activity of Contractor’s Subcontractors in Contractor’s own policy with respect to), the minimum insurance coverages listed below. Such coverages shall be procured and maintained with forms and insurers acceptable to the City. All coverages shall be continuously maintained from the date of commencement of the Work. In the case of any claims-made policy, the necessary retroactive dates and extended reporting periods shall be procured to maintain such continuous coverage.

1. Worker’s Compensation insurance to cover obligations imposed by the Workers’ Compensation Act of Colorado and any other applicable laws for any employee engaged in the performance of Work under this contract, and Employers’ Liability insurance with minimum limits of One Million Dollars ($1,000,000) each accident, One Million Dollars ($1,000,000) – policy limit, and One Million Dollars ($1,000,000) disease – each employee.

2. Comprehensive General Liability insurance with minimum single limits of One Million Dollars ($1,000,000) each occurrence and Two Million Dollars ($2,000,000) aggregate. The policy shall be applicable to all premises and operations. The policy shall include coverage for bodily injury, broad form property damage (including completed operations), personal injury (including coverage for contractual and employee acts), blanket contractual, independent contractors, products, and completed operations. The policy shall include coverage for explosion, collapse, and underground hazards. The policy shall contain a severability of interest’s provision.

3. Comprehensive Automobile Liability insurance with minimum combined single limits for bodily injury and property damage of not less than One Million Dollars ($1,000,000) each occurrence and Two Million Dollars ($2,000,000) aggregate with respect to each of Contractor’s owned, hired and/or non-owned vehicles assigned to or used in performance of the services. The policy shall contain a severability of interests provision.

D. The policies required above, except for the Workers’ Compensation insurance and Employer’s Liability insurance, shall be endorsed to include the City, and its officers and employees, as additional insured. Every policy required above shall be primary insurance, and any insurance carried by the City, its officers or its employees, shall be excess and not contributory insurance to that provided by Contractor.

The additional insured endorsement for the Comprehensive General Liability insurance required above shall not contain any exclusion for bodily injury or property damage arising from completed operations.

The Contractor shall be solely responsible for any deductible losses under each of the policies required above.

E. Certificates of insurance shall be completed by the Contractor’s insurance agent as evidence that policies providing the required coverages, conditions, and minimum limits are in full force and effect, and

Airport Terminal Gift Shop Retail Concession Page 15 of 22 copies of such certificates shall be forwarded to the City prior to start of Work. Each certificate shall identify the Project and shall provide that the coverages afforded under the policies shall not be cancelled, terminated or materially changed until at least 30 days prior written notice has been given to the City. If the words “endeavor to” appear in the portion of the certificate addressing cancellation, those words shall be stricken from the certificate by the agent(s) completing the certificate. The City reserves the right to request and receive a certified copy of any policy and any endorsement thereto.

F. Failure on the part of the Contractor to procure or maintain policies providing the required coverages, conditions, and minimum limits shall constitute a material breach of contract upon which the City may immediately terminate the contract, or at its discretion may procure or renew any such policy or any extended reporting period thereto and may pay any and all premiums in connection therewith, and all monies so paid by the City shall be repaid by the Contractor to the City upon demand, or the City may offset the cost of the premiums against any monies due to Contractor from the Owner.

VI. BIDDER EVALUATION

A Selection Committee will evaluate each proposal and will determine how well it meets the evaluation criteria outlined in this RFP. The Selection Committee may recommend an award based solely on the RFP. Furthermore, it may request additional information to help with selection, and it may short-list Consultants for interviews. The Selection Committee will review all submittals, evaluate the required criteria, and rank the proposing firms based on the selection criteria listed below.

The Selection Committee may conduct either phone/video interviews/or on-site interviews to complete the selection process; however, it reserves the right to make a recommendation based solely upon the submittals received. Interviews are at the sole discretion and option of the Selection Committee and may not be afforded to any or all Proposers. All costs incurred for the interviews shall be the sole responsibility of the selected firms.

Finalists may be required to be interviewed by and make presentations to the Selection Committee members to explain different aspects of the proposal and to respond to questions which might arise before and/or during the presentation.

The evaluation committee will review all responses and recommend the proposal that is in the best interest of the Durango La Plata County Airport.

In evaluating each proposal, consideration shall be made utilizing the following criteria.

Points

A. Experience and qualifications of company and assigned personnel 0-20

B. Management and operations plan 0-15

C. Local/regional product placement and branding 0-20

D. Proposed capital investment plan 0-20

E. Proposed environmental sustainability plan 0-5

F. Financial considerations (MAG and concession fee) 0-20

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Grand Total for Written Proposal 100

VII. BID SUBMISSION

RFP responses must be completed and prepared in a form that provides an insightful, clear, and concise overview of the capabilities of the company and its capabilities to provide services under the proposed scope of work. Additional facts and information other than those listed below may be included if it will help to highlight your company’s qualifications and experience.

All materials submitted in response to this RFP shall become the property of the City of Durango and shall be considered a part of the public record of the Airport, except for any proprietary financial information that should be clearly marked as confidential.

One (1) electronic copy of each proposal shall be submitted and organized in the format indicated below.

Electronic copies shall be submitted as a single .pdf file, labeled with the name of the firm. The City desires submittals that are clear, concise, and specific to the needs and conditions of this project.

Electronic copies shall be submitted via: Rocky Mountain E Purchasing (www.bidnetdirect.com/colorado). Proposals shall not exceed 20 pages in total length.

Direct contact with City of Durango elected officials or City staff, other than the Purchasing Administrator, during the proposal process, may render the proposal as non-compliant. At the Purchasing Administrator’s discretion, no further consideration may be given to the proposal and will be rejected.

• Submit Bids via email: electronically on www.bidnetdirect.com/colorado prior to the deadline.

• Successful Vendor must have or obtain a current City Business License upon award.

• Successful Vendor must complete a W-9 form (Taxpayer Identification No.) upon award.

• The City of Durango is exempt from all local, state and federal taxes.

• The City of Durango reserves the right to reject any and all bids.

Proposal Submittal Requirements

Each proposal shall be organized using the following format:

Cover Letter

• Provide a narrative that introduces the company and the proposed team assigned to the project highlighting the special strengths of the company to perform the work requested in this RFP. The Cover Letter should also acknowledge that the Proposer will comply with all the terms and conditions set forth in the Request for Proposals, unless otherwise agreed by the Airport.

Executive Summary

• Provide a short outline of your high-level approach to the provision of services in addition to a summary of your qualifications to provide gift shop retail concession services at the Airport.

• Clearly communicate why you believe your organization would be the best operator for the gift shop retail concession program in the Airport.

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Experience and qualifications of company and assigned personnel

• Describe the Proposer’s specific experience with the ownership, management and operation of gift shop retail concession operations. Proposer’s experience description must include (1) a representative list of its gift shop or retail concession locations and (2) the period of time it has owned, managed or operated each such location, and (3) how it will meet the goals of this program.

Provide a valid and current reference contact familiar with the Proposer’s performance for each representative location.

• Describe the Proposer’s specific experience with airport concessions. (*Note – prior airport concessions experience not required)

• Provide a brief description of all key personnel (including vendors, partners or subcontractors, if applicable) to be involved, and their relationship to the services to be provided.

• Describe and demonstrate the Proposer’s knowledge and understanding of the Durango-La Plata County Airport, its passenger catchment area, and its passenger demographics.

Management and Operations Plan

• Describe your gift shop/retail concept and business plan. Include a description of any unique attributes of the proposed concept.

• Discuss products and brands that you expect to perform well and are successfully selling at airports of similar size.

• Describe the approach to update and cycle offerings on a semiannual, annual, and/or biannual basis, especially in the case of products that don’t sell for periods of time.

• Describe your management structure, including employee staffing, shift coverage, training, recruitment, and retention practices.

• Provide information outlining the marketing and promotional plans for the proposed concession.

Describe how you will monitor customer satisfaction.

Local/regional product placement and branding

• Provide a specific and measurable plan for incorporating local and regional products in the concession. Describe how you will maximize the placement and participation of local and regional products which are recognizable and well regarded by the airport’s passengers.

• Describe how you will create a “sense of place” by showcasing the uniqueness of the region through representative product selection

Proposed capital investment plan

• The proposal shall contain a detailed description of what Capital Improvements are planned to deliver the gift shop retail concession program and meet the scope of work outlined in this RFP.

• Describe your planned facility theme and décor. Attach any sketches or layout drawings showing the general utilization of the provided space.

Proposed environmental sustainability plan

• The proposal shall contain a detailed description of how Proposer will reduce the amount of packaging and plastic waste in the provision of services. Describe how you will address single-use plastic use and maximize recycling.

Financial considerations (MAG and concession fee)

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• The proposal shall contain a detailed description of how the company will enhance and grow gift shop retail revenues at DRO year over year.

• Provide the company’s proposed Minimum Annual Guarantee (MAG) o The minimum MAG, as further defined in Section 4.01 of the provided Terminal Gift Shop

Retail Concession Agreement, has been established at $25,000. The Respondent will submit the MAG they are willing to pay, however no MAG will be accepted below the established minimum.

• Provide the company’s proposed Concession Fees o The minimum Concession Fee, or percent of monthly gross revenues as further defined in

Section 4.01 of the provided Terminal Gift Shop Retail Concession Agreement, has been established at 10% for all sales. The Respondent will submit the Concession Fees they are willing to pay, however no percentage will be accepted below the established minimums.

Airport Concession Disadvantaged Business Enterprises (ACDBE) Program

• The concession firm will be required to submit the following information: (1) the names and addresses of ACDBE firms and suppliers that will participate in the concession, (2) A description of the work that each ACDBE will perform; (3) The dollar amount of the participation of each ACDBE firm participating; (4) Written and signed documentation of commitment to use a ACDBE whose participation it submits to meet a contract goal; (5) Written and signed confirmation from the ACDBE that it is participating in the concession as provided in the prime concessionaire’s commitment; and (6) If the contract goal is not met, evidence of good faith efforts.

Each contractor shall complete and include the following forms with each bid (blank forms are included in this RFP):

• List of Subcontractors

• ACDBE Forms 1 & 2 for Demonstration of Good Faith Efforts

All bids must be in compliance with all aspects of this bid package. Any exceptions to the specifications must be attached hereto and may be cause for bid rejection.

The City of Durango reserves the right to reject any and all bids and to waive informalities and minor irregularities in bids received and to accept any portion of the bid or all items proposed if deemed in the best interest of the City of Durango.

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BID

(COMPLETE AND INCLUDE THIS FORM WITH YOUR BID SUBMISSION)

Proposal of ____________________________(hereinafter called

"Bidder"), organized and existing under the laws of the State of , doing business as _____________________________________________________ to the City of Durango (hereinafter called "Contracting Agency").

In compliance with your Request for Proposals, Bidder hereby proposes to perform all work for the Terminal Gift Shop Retail Concession Agreement at Durango La Plata County Airport in strict accordance with the Bid Documents, within the time set forth therein, and at the prices stated below.

By submission of this Bid, the Bidder certifies, and in the case of joint Bid, each party thereto certifies as to their own organization, that this Bid has been arrived at independently, without consultation, communication, or agreement as to any matter relating to this Bid with any other Bidder or with any competitor.

Bidder acknowledges receipt of the following Addendum:

ADDENDUM NUMBER DATE ACKNOWLEDGEMENT

Addendum No. 1 Addendum No. 2 Addendum No. 3 Addendum No. 4 Addendum No. 5

Minimum Annual Guarantee (MAG) $______________________ *Must be equal to or greater than $25,000

Concession Fee (Percentage of Gross Revenue) ___________% *Must be equal to or greater than 10%

Signature: ___________________________________________

Title: ________________________________________________

Company: ___________________________________________

Address: ____________________________________________

Telephone: __________________________________________

Email: _______________________________________________

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LIST OF SUBCONTRACTORS

Contractor _____________________________________________________________

1. Subcontractor Name: Specialty: Phone:

Address: Percentage of Contract:

Email:

2. Subcontractor Name: Specialty: Phone:

3. Subcontractor Name: Specialty: Phone:

4. Subcontractor Name: Specialty: Phone:

5. Subcontractor Name: Specialty: Phone:

6. Subcontractor Name: Specialty: Phone:

7. Subcontractor Name: Specialty: Phone:

Attach additional pages if needed

Airport Terminal Gift Shop Retail Concession Page 21 of 22

ACDBE Forms 1 & 2 for Demonstration of Good Faith Efforts

[Forms 1 and 2 should be provided as part of the solicitation documents.]

FORM 1: AIRPORT CONCESSION DISADVANTAGED BUSINESS ENTERPRISE (ACDBE)

UTILIZATION

The undersigned bidder/offeror has satisfied the requirements of the bid/proposal specification in the following manner (please check the appropriate space):

_____ The bidder/offeror is committed to a minimum of ____ % ACDBE utilization on this contract.

_____ The bidder/offeror (if unable to meet the ACDBE goal of ____%) is committed to a minimum of ____% ACDBE utilization on this contract and submitted documentation demonstrating good faith efforts.

Name of bidder/offeror’s firm: _________________________________________________

State Registration No. ____________________

By ___________________________________ _______________________________ (Signature) Title

Airport Terminal Gift Shop Retail Concession Page 22 of 22

FORM 2: LETTER OF INTENT

Name of bidder/offeror’s firm: _________________________________________

Address: __________________________________________________________

City: _______________________________________ State: _______ Zip: ______

Name of ACDBE firm: __________________________________________________

Address: ___________________________________________________________

City: __________________________________________State: _______ Zip: _____

Telephone: _____________________________

Description of work to be performed by ACDBE firm:

The bidder/offeror is committed to utilizing the above-named ACDBE firm for the work described above. The estimated dollar value of this work is $ _______________.

Affirmation

The above-named ACDBE firm affirms that it will perform the portion of the contract for the estimated dollar value as stated above.

By __________________________________________________________ (Signature) (Title)

If the bidder/offeror does not receive award of the prime contract, any and all representations in this Letter of Intent and Affirmation shall be null and void.

(Submit this page for each ACDBE subcontractor.)