Drat SOO Ent Dev Arch Trng-HQUL7400XMD0260.pdf

FOR MARKET RESEARCH PURPOSES ONLY IN ACCORDANCE WITH FAR 15.201

RFI #: H92415REnterpriseDevelopmentArchitectureTraining

DRAFT

STATEMENT OF OBJECTIVES (SOO)

FOR

United States Special Operations Command (USSOCOM)

Date: 08 September 2022

1.0 Introduction

1.1 Description of Services

The objective is to provide IT Support Services to encompass all United States Special Operations Command (USSOCOM), within the Continental United States (CONUS) and outside of the Continental United States (OCONUS).

1.2 United States Special Operations Command (USSOCOM)

USSOCOM is a combatant command with global presence, ready to defend the homeland and to protect US interests worldwide as part of the Joint Force. Conducting special operations effectively on a global scale requires the foremost enabler, the Special Operations Forces (SOF) Information Environment (SIE). The SIE includes the personnel, equipment, advanced technologies, and processes that, in concert with our Joint Forces, Interagency and Multinational partners, sustains our national defense mission.

The primary mission of USSOCOM is to rapidly develop and deploy innovative solutions on a resilient global network, connecting highly mobile and capable SOF professionals to the information they need before they need it. To accomplish this mission SOF Command, Control, Communications, Computers, Cyber, and Intelligence organizations must work as one team, At the heart of this team are the active duty, government and contracted civilians who comprise the leadership, engineering, design, programming, operations, and sustainment of the SIE.

USSOCOM relies on this team 24/7 to plan, install, operate, and maintain an “always up” SIE.

Integral to the future of the SIE and within CIO/ goal to “operationalize innovation” will be the professionals who are contracted to participate as teammates in every decision-making flow, from planning and design to execution. Therefore, in our imperative to sustain SOF decision making globally, every teammate is critical in USSOCOM’s “all hands” mission to meet these Goals:

Goal 1: Advance the Mobility of a Global Mission Force

Goal 2: Embed Collaboration & Instantaneous Data Discovery Everywhere

Goal 3: Dominate the Cyber Ecosystem for Special Operations

SOO For USSOCOM

1.3 Background

USSOCOM develops and employs fully capable SOF to conduct global special operations and activities as part of the Joint Force to support persistent, networked, and distributed Combatant Command operations and campaigns against state and non-state actors to protect and advance U.S. policies and objectives. USSOCOM has evolved since its inception. Rather than a mere "break-glass-in-case-of-war" force, SOF are now proactively engaged across the "battle space" of the Geographic Combatant Commands, providing key integrating and enabling capabilities to support their campaigns and operations. SOF operate and fight in every corner of the world as an integrated joint, combined and interagency force. Today, there are approximately 56,000 active duty, 7,400 reserve, guard, and 6,600 civilian personnel across the SOF enterprise. Every day, USSOCOM sustains a deployed or forward stationed force of approximately 8,000 across 80 plus countries. They are conducting the entire range of SOF missions in both combat and noncombat situations with a variety of Joint, Interagency, International, and Multi-national partners.

2.0 Delivery Environment

2.1 General

The USSOCOM has a requirement to provide enterprise-wide information technology (IT) services and distribution to USSOCOM and its’ respective Components and Theater Special Operations Commands (TSOCs) through a modern, flexible, scalable, performance-based service management and delivery framework.

The Enterprise Development, Application and Training service delivery environment is comprised of a series of interconnected IT systems whose purpose is the integration of information, applications and processes throughout USSOCOM’s global operations as well as across Department of Defense (DoD) organizational boundaries.

The acquisitions will contribute to enhancing USSOCOM’s ability to support the USSOCOM mission, as well as meet the net-centric DoD acquisition parameters. The acquisitions will also build on the existing foundation to increase operations efficiency, capabilities, and deliver flexibility through standardized and consistently applied policies, procedures, oversight, resource allocation, and the provision of value-added support. To achieve USSOCOM objectives and requirements, the delivery of IT services must be well-integrated, flexible, and adaptable across all IT service areas, with the ability to rapidly scale in response to USSOCOM’s dynamic mission. Requirements of this contract cross the service areas to provide USSOCOM organizations with an umbrella contract to support project requirement documents (PRDs) for services at worldwide locations. USSOCOM participating entities require teams of highly-skilled personnel who can uphold a high level of performance across the IT services noted in Section 3 below, as well as PRD performance requirements; integrate with Enterprise contractors and Enterprise USSOCOM processes; and readily support work requirements CONUS as well as remote/ OCONUS locations, including theaters of active military operations.

2.2 Service Delivery Summary (SDS)

The contractor(s) Service Delivery shall perform to the standards outlined in this basic contract Statement of Objectives (SOO) SDS as well as the specific requirements and standards outlined within each awarded PRD. The contractor(s) shall ensure all services are provided efficiently and economically, while providing a quality product or quality service to meet participating entity requirements.

2.3 Roles and Responsibilities

2.3.1 USSOCOM

USSOCOM will administer the acquisition, transition, coordination, and ongoing management of all IT service areas to provide Enterprise-wide consistency and standardization. USSOCOM will manage contract, surveillance, and financial services.

2.3.2 Contracting Officer Representative (COR)

The Contracting Officer Representative (COR) will ensure that the work under this contract is subject to the technical direction identified below or designated in the PRD. Technical direction must be within the scope of the specification(s)/work statement. Technical direction may be oral or in writing. Oral direction shall be confirmed by the COR in writing within 5 working days.

The contractor shall proceed promptly with performance actions resulting from the technical direction issued by the COR. If, in the opinion of the contractor, any direction of the Contracting Officer (KO), COR or the KO’s designee, falls within the COR Limitations listed in section 5.1.2, the contractor shall immediately notify the KO no later than the beginning of the next government workday. Failure of the contractor and the KO to agree that technical direction is within the scope of the contract shall be subject to the terms of FAR 52.233-1 “Disputes”.

2.3.3 Contractor Responsibilities

Contractor(s) shall meet all requirements and responsibilities in support of USSOCOM as outlined in this SOO, including subsequent PRDs. All support and staff shall be fully trained, professional, and customer oriented, consistently providing responsive, flexible, innovative, and cost-effective service. The contractor(s) shall ensure quality work performance in accordance with applicable standards and guidelines. The contractor(s) shall perform the requirements of this SOO in an environmentally acceptable and safe manner consistent with Federal, State and Local laws as well as applicable policies, regulations and instructions. The contractor(s) shall provide all personnel, supervision, and other items necessary to perform the services and provide support to all mission areas of USSOCOM as specified in this SOO and ordered under individual PRDs.

Performance of work under this contract is subject to the technical direction of the COR.

This SOO is meant as an overview of the basic scope of requirements; details will be provided for each individual requirement in subsequent PRDs.

3.0 Objectives

The scope of this contract is to provide Enterprise-wide services and solutions for emerging technology including supporting new technology project implementation and transition to operations, Enterprise architecture and data science support, application development and management, IT related training, and support and training of interns in appropriate fields. This contract facilitates support to establish a “new technology pipeline”. Specific efforts include development and maintenance of custom applications and/or databases on a variety of platforms to include cloud, mobile, and containerized environment to meet network standards, in addition to the sustainment and upgrade of command legacy applications and information assurance. The responsibilities and tasks associated with each requirement play a pivotal role for the SIE and ultimately the end-user.

The contractor shall provide project teams with the necessary skills to transition new capabilities into the SIE. The project team will plan, develop, test, install, operate, and maintain new capabilities, as required, before requesting USSOCOM approval for official release. Project status updates will be provided by the contractor. The project team shall produce required build documentation and training materials, as well as test the environment to ensure a smooth transition to the operations and maintenance team.

For all projects the contractor will implement a project control system that will assist in effective management of all schedule and work elements of the program. This system must provide accurate and rapid insight into the contractor’s milestones, performance, areas of difficulty and their impact, and schedule adjustment.

The contractor will provide elevated Tier technical customer support for all developed applications and projects as needed or requested by the government. Coordinate resolution of elevated trouble tickets and when required submit escalated functional problems.

3.1 Technology Solutions

3.1.1 Emerging Solutions

Integrate and deliver an indefinite quantity of platforms created to identify and transition emerging capabilities to support strategic objectives of the Command (mission enhancement, modernization, etc.). The project concepts are intended to be a SOF Enterprise Architecture Innovation effort. The intent is to create a dynamic and stimulating environment to collaborate and engage multi-partner participation (multi-agency, industry, academia and non-traditional) on capturing full spectrum data coverage. Provide support and troubleshooting necessary to transition emerging solutions from pilot to Enterprise scale for full implementation of approved projects.

3.1.2 Enterprise Architecture (EA)

Integrate and deliver an indefinite quantity of research, design, and development of Enterprise Architecture products, primarily using the DoD Architecture Framework (DoDAF). contractors performing USSOCOM EA tasks shall provide overall DoDAF, Joint Capabilities Integration and Development Systems (JCIDS) and SOF Capabilities Integration and Development Systems (SOFCIDS) situational awareness to the Enterprise, will understand USSOCOM strategies, missions, roles, and functions and perform mid- and long-term Enterprise and strategic C4 planning based on this understanding. They will understand and use the DoDAF, JCIDS, SOFCIDS, and other key DoD/Joint architecture planning instructions to create and maintain the EA using DoDAF architecture products and supporting documentation. The contractor shall create the EA and capability architectures as described in the PRD.

3.1.3 Data Science Support

Integrate and deliver an indefinite quantity of support to develop and assist in Big Data, data handing, data processing and issues across the SIE. The contractor will support Development Security Operations in new developments, specifically regarding the SIE Cloud efforts. The contractor shall provide support following the guidance of the specific PRD.

3.2 Application Development and Management

Integrate and deliver an indefinite quantity of support to develop, administer, implement, and maintain custom developed applications/databases for the SIE spanning multiple systems and networks. Solutions must be developed in full accordance with DoD and organization regulations, directives, and customer procedures, and the PRD.

The contractor shall develop, document, and sustain new applications on a variety of platforms to include cloud and mobile. They will maintain, sustain and upgrade legacy applications and containerize legacy applications to meet the network standards as required. The contractor will develop/transition containerized software applications to enhance the security posture of the network, provide operation and maintenance support of current and legacy applications, and provide database development and sustainment.

3.3 Training

Integrate and deliver an indefinite quantity of products and support for training. The contractor shall create, update and maintain training capabilities for communications, IT, support and end-user personnel. The contractor shall support course curriculum and training efforts across the SIE through USSOCOM locations including local, remote and mobile training specified by the government. Classes shall be developed and instructed on topics specified in the PRD.

3.4 Internship/Fellowship

As part of the Artificial Intelligence (AI)-ready workforce and AI outreach lines of effort academic, DoD, and federal agency internship/fellows programs may be sponsored as part of the talent acquisition process. Special Projects will be solicited from across the SOF Enterprise, projects selected which can benefit the SOF Enterprise will be allocated Interns/Fellows to work with Military/GS Civilian/contractors to create unique solutions to SOF problems.

4.0 Contract Management

4.1 Contract Type

TBD

4.2 Period of Performance

TBD

4.3 Place of Performance

All support provided by the contractor under this contract shall be performed onsite within facilities provided by USSOCOM, its Component Commands, TSOCs, and deployed forces or other government-provided or designated facilities, unless otherwise agreed upon by the COR and/or the KO. The COR and KO may authorize performance at offsite locations, to include regular/reoccurring telework. The contractor shall provide global support 24 hours a day, 7 days a week, over the period of performance of the contract unless otherwise stated in the PRD or approved in advance by the COR at the given work location.

4.3.1 Regular/Reoccurring Telework

4.3.1.1 The government is under no obligation for maintenance, insurance, or other fiscal costs associated with telecommunication services.

4.3.1.2 In the event of IT issues, the government will not be charged for time troubleshooting or on the phone with help desk support. If the issue cannot be resolved via remote access, the contractor shall transport the computer/kit to the designated government location for repair and will work at the government site until computer/kit issues are resolved.

4.3.1.3 Regular and reoccurring telework is dependent upon continued satisfactory performance and is at the discretion of government and may be revoked.

4.3.1.4 In the event that telework status is revoked, or employment is terminated, the contractor agrees to return all government furnished equipment (GFE) to the government.

4.3.2 Other Locations

The government shall provide guidance, direction, and/or approval instructions as to the virtual/remote/teleworking environments going forward to ensure that the contractor shall have the required equipment, software, infrastructures and all other applicable opportunities in place upon contract execution.

4.3.3 Work Hours

The contractor shall provide its support during the duty hours at each assigned work location unless otherwise stated in this contract or approved in advance by the KO or the COR at a given work location.

5.0 Contractor Security Requirements

5.1 Security Notice

Security will be in accordance with the attached DD254. Most of the contractor personnel supporting this contract shall require a TOP SECRET clearance to perform onsite project work. Contractors shall obtain COR approval prior to allowing contractor personnel with the requisite security clearances to perform services under this contract. The contractor will require access to Non- Secure Internet Protocol Router Network (NIPRNet), Secret Internet Protocol Router Network (SIPRNet) computer systems at government facilities only. The contractor will be authorized to courier classified information up to the SECRET level in performance of official duties upon approval of and designation by the COR.

5.2 Safeguarding Classified Information and Materials

The contractor shall ensure requirements are fulfilled for: safeguarding classified information and classified materials, obtaining and verifying personnel security clearances, verifying the security clearances and indoctrination of visitors, controlling access to restricted areas, protecting government property, and the security of automated and non-automated management information systems and data. The contractor shall prevent unauthorized disclosure of classified and sensitive unclassified information. The contractor shall immediately notify the government of any security incident or any indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

5.2.1 The contractor will provide immediate notification of departing employees occupying SCI billets; as well as Monthly Contractor Status Reports to HQ USSOCOM Special Security Office (SSO) Personnel Security. Employee Departure Notifications and Monthly Contractor Status Reports will be forwarded to CNP@socom.mil.

5.3 Security Management Support

The contractor shall provide security management support. Typical efforts include, performing classified document control functions, classified materials inventories, program access requests, preparing and monitoring personnel indoctrination and debriefing agreements, and maintaining and using security-related databases.

5.4 Compliance with DoD and USSOCOM IT Standards

The contractor shall perform its work in compliance with applicable Department of Defense (DoD), Defense Intelligence Agency (DIA), Defense Information Systems Agency (DISA), National Security Agency (NSA), United States Cyber Command (USCYBERCOM), USSOCOM, Component Command, TSOC, and deployed forces’ IT policies, procedures, regulations, directives, standards, guidance, and direction, as well as other applicable documents. The contractor shall maintain appropriate certifications consistent with DoD and USSOCOM IT standards in performance of duties.

5.5 Security Related Functions

In the event that no government employee or military service member is otherwise available, the contractor may be required to conduct security related functions (traditionally considered inherently governmental functions) such as opening/closing of security containers, end-of-day checks for processing and safeguarding classified information/material, and arming/de-arming USSOCOM/U.S. government Buildings, Secure Rooms, or SCIFs.

In the event that the contractor fails to properly conduct these responsibilities and a security violation/incident occurs, the government will have the option to take action against the company IAW U.S. law, and terms and conditions of the fully executed contract. In addition, the company will be responsible for reviewing preliminary inquiry reports for any security violation/incident for which an employee is found culpable and provide a written response to the USSOCOM AT&L Contracting Officer and/or designated COR ensure accountability of each deliverable and the responsible Industrial Security Program Manager for actions taken against the employee.

5.6 Security and Classification

The IT infrastructure at USSOCOM, its Component Commands, TSOCs, and deployed forces uses multiple network and computing platforms for processing, storing, routing, and delivery of data, voice, and video communications. The data center server and storage infrastructure support both non-secure and secure network platforms, including the NIPRNet, and SIPRNet, SOCRATES, Gray as well as other designated coalition environments. USSOCOM, its Component Commands, TSOCs, and deployed forces may also use communications platforms not currently identified or defined.

5.7 Scope of Inspection

All deliverables will be inspected for content, completeness, accuracy, and conformance to contract requirements by the COR. The contractor will abide by the established contract performance factor identified on contract. The contractor will be responsible to maintain the designated management tools and delivery submissions identified by the COR. Inspection may include validation of information or software using automated tools, testing, or inspections of the deliverables, as specified in the contract. The scope and nature of this inspection will be sufficiently comprehensive to ensure the completeness, quality, and adequacy of all deliverables.

The government requires a period not to exceed 15 workdays (unless specified otherwise) after receipt of deliverable items for inspection and acceptance or rejection.

5.8 Basis of Acceptance

The basis for acceptance shall be compliant with the requirements set forth in the contract and relevant terms and conditions of the contract. The KO or COR will provide written notification of acceptance or rejection of all deliverables within 15 workdays (unless specified otherwise).

All notifications of rejection will be accompanied with an explanation of the specific deficiencies causing the rejection.

If the government finds that a deliverable contains spelling errors, grammatical errors, or improper format, or otherwise does not conform to standard English grammar, usage, punctuation, and spelling, the document may be rejected without further review and returned to the contractor for correction and resubmission. Upon receipt of the government comments, the contractor shall have 10 (unless specified otherwise) workdays to incorporate the government’s comments and change requests and to resubmit the deliverable. If the contractor requires additional government guidance to produce an acceptable version, the contractor shall arrange a meeting with the COR. Acceptance will occur when all discrepancies, errors, or other deficiencies identified in writing by the government have been resolved, through documentation updates, program correction, or other mutually agreeable methods.

5.9 Invoicing

The contractor shall invoice for services monthly, unless otherwise specified. Invoice reconciliation data shall be submitted with each invoice for government review and reconciliation.

5.10 Travel

Travel may be required in support of this effort. No travel shall be accomplished without prior government approval by the COR or KO. Contractor travel costs shall be reimbursed in accordance with the provisions of the Joint Travel Regulation. Total travel costs shall not exceed allocated funding.

5.11 Proprietary Data

The contractor hereby understands and agrees that if work to be performed under this contract requires access to proprietary data of other companies, the contractor shall protect such data from unauthorized use or disclosure so long as it remains proprietary. Further, the contractor agrees that it will not utilize that data obtained from such other companies in performing additional studies in the same field, which are obtained competitively. The contractor shall notify the government of any potential or actual conflict of interest situation that arises. The contractor is responsible for providing Non-Disclosure Agreements (NDA) with applicable contractor personnel that provide support to the platform as required to maintain mutual understanding of proprietary information.

5.12 Government Information

The contractor agrees not to release or disclose, verbally or in writing, information pertaining to the discovery of government requirements, results or findings of work (including data collection, analyses, draft or final papers and reports) for the period of this task order without first notifying and gaining expressed permission from the COR in writing at least 21 days prior to release or disclosure. The contractor must provide notification (minimum 21 days prior to release) and in writing, specifying: who or what is generating the request for advance information; when and how project results/information would be released; and what information would be released.

5.13 Government Furnished Equipment (GFE)

If Government Furnished Property (GFP), including equipment, and Government Furnished Information (GFI), including data, will be provided to the contractor, it will be identified by the COR. The contractor shall provide written confirmation of receipt for and maintain custody and accountability of any GFP including hardware and software, and GFI provided during the performance of this effort. Unless it is explicitly stated that GFP, GFI, or GFE will be provided, the contractor is to assume that nothing will be provided. All GFP, GFI, and GFE provided to the contractor belongs to the government and shall be returned in “as is” condition at the completion of the task, unless other disposition instructions are provided by the KO.

5.14 Utilizing Software

Due to security requirements, the contractor must use the suite of office automation, service operations management, and cybersecurity management equipment and software tools provided by the government for performing day-to-day operations of the SIE while working in either government or contractor spaces. The contractor shall not install or utilize software or hardware that is not authorized for use by USSOCOM, its Component Commands, TSOCs or deployed forces. However, the contractor is encouraged to recommend the use of new or upgraded software.