DRAFT Telecommunication Support Services PWS.pdf

1. SCOPE: This is a Performance Work Statement (PWS) for Telecommunications Operations and

Maintenance (O&M) Support Services as required by the Fleet Readiness Center (FRC) East, Marine

Corps Air Station (MCAS) Cherry Point, Havelock, North Carolina. FRC East is an industrial facility that reworks, repairs, and overhauls aircraft, engines, and components for both United States and foreign military customers. Its mission is “Generating Combat Air Power for America’s Marines and Naval

Forces”.

1.1 The FRC East is comprised of the following: Production, production support, administrative buildings, and various support buildings located along “A” Street, and outlying buildings located on “C”

Street, Cryogenics Road, Buildings 4841 and 4930 on the opposite side of the runway from FRC East, and leased buildings in the town of Havelock, North Carolina. The contractor shall augment the existing Government workforce by providing Telecommunications O&M Support Services for approximately 4500 customers in the FRC East complex and its outlying areas.

1.2 For over six decades, the FRC East (formerly the NAVAIR Depot Cherry Point, North Carolina, the

Naval Air Depot) has provided maintenance, engineering, and logistics support for a variety of aircraft, engines, and components for all branches of the U.S. Armed Forces and foreign militaries. The FRC

East performs depot-level repair, maintenance, and support services for the H-1, H-46, H-53, AV-8, F-

35 and V-22 aircraft, engines (T58, T64, T400 and F402) and components. In-service repair is also provided for the C-130, H-60, and EA-6B aircraft. The FRC East’s Integrated Management System

(IMS) is registered to the following standards: ISO 9001, ISO 14001, AS9100, AS9110 and OHSAS

18001.

2. Applicable documents:

2.1 Department of Defense specifications

2.1.1 DoD 5220.22-M, National Industrial Security Program Operating Manual, (NISPOM) 28 Feb

2.1.2 SECNAV M-5510.36 Information Security Program, 30 Jun 2006

2.1.3 DoDM 5200.01 (DoD Information Security Program: Controlled Unclassified Information

(CUI)) Vol. 4 (enclosure 3 pages 11-18) 24 Feb 2012

2.1.4 DoD 5400.7-R, Freedom of Information Program Chapter 3 (pages 31-42) Sep 1998

2.1.5 DoDD 5230.24 Distribution Statements on Technical Documents, Change 1, Effective 28 Apr

2.1.6 SECNAV M-5510.30 Personnel Security Program Jun 2006

2.1.7 OPNAVINST 3440.17A Navy Installation Emergency Management Program, 1 Aug 2014

2.1.8 DoD Instruction 8100.4, DoD Unified Capabilities (UC), 9 December 2010

2.1.9 DoD Instruction 8500.1, Cybersecurity, 14 March 2014

2.1.10 EM 385-1-1 Safety and Health Requirements Manual, 30 November 2014

2.1.11 SECNAVINST 5239.3_, Department of the Navy Cybersecurity Policy, 2 May 2016

2.1.12 29 Code of Federal Regulations 1904, Recording and Reporting Occupational Injuries and

Illnesses

2.2 Department of Defense Standards - Reserved

2.3 Other Government documents (e.g. NAVAIR Documents)

2.3.1 Air Station Order 5560.6, Installation Access

2.3.2 Command Operating Policy Memorandum, 6 September 2017

2.3.3 FRCEASTINST 2060.1_, Operation of FRC East Telecommunications Systems

2.3.4 FRCEASTINST 3140.3_, Destructive Weather

2.3.5 FRCEASTINST 3710.1_, Fleet Readiness Center East Air Operation Procedures

2.3.6 FRCEASTINST 4500.2_, Survey Procedures

2.3.7 FRCEASTINST 4790.11_, Foreign Object Damage Prevention

2.3.8 FRCEASTINST 4790.9_, Electrostatic Discharge Control/Prevention Program

2.3.9 FRCEASTINST 4855.8_, Quality Assurance Procedures

2.3.10 FRCEASTINST 4855.1_, Fleet Readiness Center East Integrated Management System

Business Manual

2.3.11 FRCEASTINST 5000.1_, Visitor/Contractor Site Specific Rules and Compliance

2.3.12 FRCEASTINST 5090.1_, Environmental Compliance Manual

2.3.13 FRCEASTINST 5100.2_, Occupational Safety and Health Manual

2.3.14 FRCEASTINST 5102.2_, Unified Emergency Response Plan

2.3.15 FRCEASTINST 5211.2_, Privacy Act

2.3.16 FRCEASTINST 5355.1_, Drug-Free Work Place Program

2.3.17 FRCEASTINST 5500.1_, Security Manual

2.3.18 FRCEASTINST 5560.1_, Parking Policy

2.3.19 FRCEASTINST 5720.4_, Business Sensitive Information Handling Procedures

2.3.20 FRCEASTINST 7561.1_, Contractor Check-in and Check-out process

2.3.21 FRCEASTINST 10290.1, Tool Control Program

2.3.22 FRCEASTINST 11300.2, Energy Conservation Program

2.3.23 FRCEASTINST 12000.5_, Proper Wearing Apparel for Persons Entering Fleet Readiness

Center East

2.3.24 FRCEASTINST 12720.1_, Equal Employment Opportunity and Diversity Program/Division

2.3.25 NAVAIRINST 5370.4A, Naval Air Systems Command Hotline Program

2.4 Industry documents

2.4.1 ISO 9001

2.4.2 ISO 14001

2.4.3 AS9100

2.4.4 AS9110

2.4.5 OHSAS 18001

2.4.6 GSA Section 508 Standards. The following Section 508 Standards are relevant:

2.4.6.1 36 CFR 1194.23(c) through (e) and (j)

2.4.6.2 36 CFR 1194.31

2.4.6.3 36 CFR 1194.41

2.5 Other applicable documents

2.5.1 Standard Form 85P (SF85P) Questionnaire for Public Trust Positions. Viewable at:

http://www.dtic.mil/whs/directives/infomgt/forms/sfofforms.htm

3. Requirements

3.1 General Requirements.

3.1.1 Compatibility: The Contractor shall maintain the capability to prepare documents and software packages compatible with the Government IT environment through the security classification of

UNCLASSIFIED. The current operating environment required for this contract includes:

- Microsoft Word

- Microsoft Excel

- Microsoft Access http://www.dtic.mil/whs/directives/infomgt/forms/sfofforms.htm

- Microsoft Windows 10

- Microsoft Project 2010

- Microsoft Office Professional Plus 2010

- Power Point

- Adobe Acrobat XI (reader)

- Internet access

The Contractor shall maintain the ability to interface with and transfer data to and from requiring office software applications and their upgraded versions. The Contractor shall maintain state-of the-art virus software and ensure that all media are virus free when delivered. The Contractor shall be capable of Internet and LAN communications with the 6.1.3 Acquisition Procurement Division and the 6.3 FRC East Telecommunications Technical Point of Contact (TPOC). Contractor personnel shall be capable of maintaining real-time communications, both voice and data transfer capabilities, with the 6.1.3 Acquisition Procurement Division and the 6.3 FRC East Telecommunications TPOC during working hours whether at Contractor work site or on travel.

3.1.2 Work Location and Facilities

3.1.2.1 Work location: Approximately 100 percent of work will be performed at Government site and 0 percent of work to be performed at Contractor site. Government site(s) include FRC East activities, detachments, tenants, and customers located at the FRC East, MCAS Cherry Point, adjacent and outlying areas. Adjacent areas are those in the Town of Havelock, North Carolina.

Contractors performing on-site support will be provided access to workspaces, telephones, printers, facsimile machines, copy machines, shredders, computers, and network access including web servers and applicable databases or other applications necessary to carry out assigned tasks.

3.1.2.2 Meeting support: In support of the tasking outlined in the PWS, the Contractor shall have the capability to host and conduct meetings at the classification levels up to UNCLASSIFIED, with the capacity to support a minimum of 10 persons, and have contractor furnished telephone and

Microsoft Teams capability as well as sufficient equipment to conduct meetings with presentations, including compatible software as required in Paragraph 3.1.1. This support shall be provided at various FRC East locations based on customer requirements.

3.1.3 Contract Status reporting. The contractor shall provide the following documentation.

3.1.3.1 Monthly Progress and Financial Status Report: The contractor shall provide a progress and financial status report in accordance with the Contract Data Requirement List (CDRL A001). The report shall include work accomplished since submittal of the last report, both monthly and cumulative man-hour labor costs expended by labor category and material and travel costs.

3.1.4 Work Schedule to include Compressed Work Schedule (CWS), overtime, holidays, and installation closure.

3.1.4.1 Work schedule: The Contractor shall provide the required services and staffing coverage during normal working hours. Normal working hours are usually 8.5 hours (including a 30-minute lunch break), from 0630 to 1500 each Monday through Friday (except on the legal holidays specified in paragraph 3.1.4.1.2). Some supported Government offices have flexibility to start as early as 0600/0630 and end as late as 1800, Monday –Friday.

3.1.4.1.1 Compressed Work Schedule (CWS): CWS Is Optional.

3.1.4.1.2 Holidays: The Government observes the following holidays:

New Year’s Day, January 1

Martin Luther King’s Birthday, the third Monday in January

President’s Birthday, the third Monday in February

Memorial Day, the last Monday in May

Juneteenth, June 19

Independence Day, July 4

Labor Day, the first Monday in September

Columbus Day, the second Monday in October

Veteran’s Day, November 11

Thanksgiving Day, the fourth Thursday in November

Christmas Day, December 25

With the exception of the events in section 3.1.4.1.3 below, the contractor is permitted to observe the above Holidays in accordance with its corporate policy.

3.1.4.1.3 Installation closure: When Federal facilities are closed by the Government, or when

Federal employees are officially excused from work due to a holiday or a special event, severe weather, a security threat, or any other Government facility related problem that prevents Federal personnel from working at the Government facility, contractor personnel assigned to work at that facility performing non-mission essential work in support of such Federal employees shall follow their parent company’s policies.

While generally contractor personnel may not perform work on-site at a Government facility without supervision from Federal personnel, in very limited circumstances, work being performed by contractor personnel may be deemed mission essential and performance of such mission essential work may be authorized to continue at the Government facility despite the facility being otherwise closed for normal operations. The circumstances permitting work being performed by contractor personnel to be deemed mission essential are extremely limited and generally only apply to performance of efforts related to public health, safety, or matters related to national security.

The cognizant Contracting Officer must concur with any determination that work being performed by contractor personnel is mission essential.

3.1.4.1.4 Overtime: Overtime cannot be charged directly to the contract unless first approved in writing by the Chief of the Contracting Office.

3.1.5 Other Direct Costs:

3.1.5.1 Travel: Travel may include general and administrative expenses, but shall not include profit. Temporary travel to other locations in support of program tasking not required. If required, temporary travel locations include around the Havelock, North Carolina area, and aboard the

Marine Corps Air Station, Cherry Point. This list is not all inclusive as locations may change over the life of the contract.

3.1.5.2 Material: All materials not depleted during the performance of this contract shall become

Government property upon completion of this contract. The contractor shall transfer all materials not depleted to the COR by way of Material Inspection and Receiving Report (DD Form 250).

Material costs may include general and administrative expenses but shall not include profit/fee.

3.1.6 Subcontractors: Provisions stated herein shall be clearly and effectively communicated to all subcontractors providing support under this contract. All provisions of this PWS shall flow down to subcontractors providing support under this contract.

3.1.7 Management of Contractor Personnel: The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. The contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of personal services.

3.1.8 Transition Out Strategy: N/A

3.1.9 Program Unique Requirements.

3.1.9.1 All individuals who enter or work in this facility are required to comply with all federal, state, local, and site specific safety, environmental, quality and security requirements and the terms and conditions of the FRCEASTINST 5000.1B, Enclosure (1) - FRC East Information Brochure, reference (a). All FRC East supervisors, managers, and employees who observe or are advised of noncompliance will report the issue through the proper chain of command and the appropriate

Contract Project Manager, COR, TPOC, and/or sponsor.

3.1.9.2 Any visitor/Contractor not willing to acknowledge receipt of reference (a) and document willingness to comply shall not be authorized to enter the facility. Any individual authorized to enter the facility but later found not to comply with these requirements will be asked to immediately halt work. Actions that may be taken by FRC East due to noncompliance may include removal of authorization to enter the facility.

3.1.9.3 Enclosures (1) and (2) of FRCEASTINST 5000.1B must be included as an attachment or referred to and made available in all contracts requiring on-site performance at FRC East. A statement in all contracts will state that "Documented proof of all required certification training/licensing listed in the contract shall be available upon request by their Contracting Officer

Representative or any auditor."

3.1.9.4 All personnel working on site at the FRC East under this contract must document their receipt and review of the information listed in FRCEASTINST 5000.1B annually.

3.1.9.5 All contractors performing work on our behalf and who have 10 employees at any time during the past calendar year, whose employees worked 1,000 or more hours in any quarter shall furnish FRC East their Total Case Incidence Rate for recordable nonfatal injuries and illnesses and their Days Away from Restricted work activity, and/or Job Transfer Rate for the past three years.

3.1.9.6 Foreign object (FO) is defined as any article or substance alien to the aircraft or assembly which is allowed to invade the product. Foreign object damage (FOD) is the damage that occurs due to these FOs. All FRC East work sites s hall be maintained in such a manner as to prevent FOD to aircraft and/or aircraft components. Work sites shall be kept clean at all times. All debris, scrap material, tools, and equipment will be cleared from the work site as work progresses. At no time shall hoses, power cords, materials, etc. be permitted to create tripping hazards in areas of the work site.

3.1.9.7 In those cases where a contractor supervisor determines that solving a safety or health problem is beyond their control, but within the control of FRC East, the contractor shall notify the appropriate point of contact identified in the contract.

3.1.9.8 All contractor employees performing work on site at FRC East shall immediately report any safety, security, or environmental violation to their contractor supervisor, as well as the cognizant

FRC East Safety/Security/Environmental Office. The initial FRC East notification can be made via phone or e-mail and should include as many applicable details as possible (date, time, identification numbers, tags, company, etc.). This initial notification shall be made as soon as possible. A safety incident will require the contractor to complete and submit an incident memo to the appropriate point of contact identified in the contract, with a copy to FRC East Safety Office within twenty-four hours of the accident/incident. This incident memo will include the full name of the person involved in the incident, age, sex, job title, the name of the employing company and the contract number and title. In addition, this memo will include the severity of the illness or injury, indirect cause(s) of the accident and whether personal protective equipment was available and used.

3.1.9.9 Contractor supervisors shall take the FRC East Environmental Management System

Awareness training (EMS & Me) available on the external FRC East Web Page, and convey the information to their personnel prior to entry into FRC East and annually thereafter (depends on the length of the contract). This training shall be documented with course name, date completed, employee name and signature. Contractor personnel may use company training completed documents (as long as the information requested is provided) or request a copy of FRC East training sheets via the Contract Project Manager.

3.1.9.10 All contractors and sub-contractors working within FRC East shall develop and operate effective safety and health programs.

3.1.9.11 If work being performed requires tasks performed above occupied areas, work documents shall include the following language: "Work above or anywhere near aircraft or passageways shall be avoided whenever possible. If this is not possible, the cognizant shop supervisor shall be informed so arrangements can be made to protect, move, or evacuate assets from the area to minimize foreign object debris potential. The area below the elevated work area shall be adequately marked and barricaded at all times. Under no circumstances shall work be performed over unprotected spaces. Standards listed in the Department of the Navy Fall Protection Guide for

Ashore Facilities shall be complied with."

3.1.9.12 If work being performed takes place in the following critical areas: Shop 91107 Rotor

Head Shop; Shop 91110 Ordinance/Survival Shop; Shop 911 09 Aircraft Paint Shop and Aircraft

Clean Shop; Shops 91104 Aircraft Engine Shops; all shops in Building 4225 (Blade Vane); and all

6.2.1 aircraft hangers, work documents will include the following language: "Constant control of tools and materials is required at all times."

3.1.9.13 If work takes place in other than the above listed areas, work documents shall include the following language: "Tools and hardware will be controlled at all times to prevent migration out of the work site. Lost tools shall be reported to the tool control manager at 464-9741. Tools found unattended will be confiscated and reported to the contracting officer."

3.1.9.14 If work on the flight line is performed, the work documents shall include the following language: "Personnel working on the flight line must be continuously alert, and stay clear of helicopter and jet operations in progress."

3.1.9.15 If work will be performed by a nested contractor, the work document shall include the following language: "The contractor will report completion of required training as well as area/task specific training by nested contractors. Information on completion of this training will be forwarded to the FRC East shop supervisor of the area where the contractor is nested within. A nested contractor is defined as a contractor that has a payroll number and performs/clocks work in the same manner dictated of permanent shop employees."

3.1.9.16 If work performed is to take place in either hangar 1 or 3 of building 13 7, the hangar in building 188, the hangar in building 4224, hangar 1665, or identified areas warehouse 4247 the following language shall be included be included in the work documents, "The work on this document is to take place in a Class I Division 2 location up to a level of 18 inches above the floor.

Items powered by electric motors or internal combustion engines that are not marked as approved by the manufacturer (OS, EE, DY, DX, EX, LPS, GS, CNC, GS/CNC or GS/LPS) will not be permitted for use."

3.1.9.17 If work performed is to take place in building 245, Paint Hangar, the following language shall be included be included in the work documents, "The work listed on this document is to take place in a Class I, Division 1, hazardous area. Items powered by electric motors or internal combustion engines that are not marked and approved by the manufacturer as DX or EX will not be permitted for use."

3.1.9.18 If work performed is to take place in an area that is listed on the Heavy Metals Industrial

Hygiene (IH) Survey, HMC-004, located on FRC East Safety Web page HMC-001 through HMC-

007 shall be included in the work documents and the following language shall be included, "The work listed on this document is to take place in an area where exposure to airborne concentrations of a heavy metal exceeds, or can reasonably be expected to exceed, the permissible exposure limit.

Fleet Readiness Center compliance documents have been included in this work package and shall be complied with."

3.1.9.19 If work performed concerns installation of pipe, conduit, cables, or any wiring on or in the vicinity of any shop cranes, inside or around the building of FRC East, prior approval must be granted by either the Weight Handling Certifying Official or Chief Crane Engineer. To have permission granted, call the FRC East Maintenance Call desk at 252-464-7654 and provide the required information for a work request submittal for the weight handling team.

3.1.9.20 The FRC East is participating in the Occupational Safety and Health Administration

(OSHA) Voluntary Protection Program (VPP). One of the requirements for participation in the program is that the FRC East collects and retains data from all Contractors whose total workforce consisted of ten or more employees at any time during the past calendar year and who are performing work on-site at FRC East totaling 1,000 or more hours in any quarter (refer to https://www.osha.gov/dcsp/vpp/). The required data includes the Contractor’s Total Case

Incidence Rate (TCIR) for recordable nonfatal injuries and illnesses and their Days Away from

Restricted work activity, and/or job Transfer (DART) rate for the past three calendar years. This information will be placed on file at the FRC East for possible OSHA review under the VPP

Program. The Contractor shall deliver a Contractor’s Progress, Status and Management Report for

Total Case Incidence Rate/Days Away Restricted Time (TCIR/DART) in accordance with CDRL

A002.

3.1.10 Personnel Qualifications

3.1.10.1 All onsite contractor employees are required to have documented experience with Avaya

Aura CM-7 with G-450 servers, analog and digital telephone installation and repair (I/R), fax machine I/R, Coax cable I/R and Fiber optic cable and copper cable I/R. The contractor must also have access to personnel (on or off site) with training and experience in the Avaya Aura Messaging

Voicemail System to meet the performance requirements of the PWS. Such resources may be required to address or assist the FRC East in addressing problems and concerns regarding the

Avaya Aura Messaging Voicemail System. Training to perform telecommunication and administrative tasking identified in this PWS is the responsibility of the contractor.

3.1.10.2 In addition to the above, the contractor is required to provide personnel with the following minimum levels of training, certifications, and professional and technical experience, by functional area. These minimum qualifications are the baseline for determining technical acceptability of contractor personnel. As such, at any time during contract performance the COR, Contracting

Officer or Government auditor may require documented proof of personnel qualifications.

NOTE: Use of certain government equipment and performance of some tasks (i.e., confined spaces or use of lift equipment) may require contractor employees to undergo physical examinations to be provided by the contractor’s private physician. The government does not reimburse expenses associated with physical examinations required for qualification to perform tasks under this contract.

3.1.10.3 Telecommunications Functional Operations Systems Support

3.1.10.3.1 Five (5) years of experience installing, operating or maintaining PBX/PABX telephone systems (this experience shall have been obtained within the last seven (7) years); and,

3.1.10.3.2 Certification in Avaya Communication Managers 6.X and above; OR,

3.1.10.3.3 Seven (7) years of experience installing, operating or maintaining PBX/PABX telephone systems (this experience shall have been obtained within the last 10 years)

3.1.10.4 Data Communication Systems Support

3.1.10.4.1 Five (5) years of experience installing, maintaining and repairing customer premise telephone station equipment and related ancillary equipment in a PBX and Avaya CM-6.x and above; and,

3.1.10.4.2 Two (2) years of experience installing and testing structured Cat5 (or greater) telecommunications cabling and wiring systems for both riser and horizontal station wiring requirements.

3.1.11 Manufacturer’s Documentation: The Government will furnish to the contractor for use in the performance of this PWS, all available government owned manufacturers produced documentation and materials for the telephone system, paging system, clocking system and voicemail system maintenance and installation, whether printed manuals or electronic CDs. Documentation will be made available to the contractor in the Building 137 telephone office or at the remote sites B4470, Westbrooke, and Building 4841.

3.1.12 Supporting Hardware and Storage Space: The government’s spare parts inventory will be made available to the contractor for use under this contract. The government provided parts inventory is intended for use by the contractor in lieu of purchased parts; the contractor shall not purchase parts. A

Government supplied cabinet(s) will be available to house the spare parts and other hardware. In the event a part is needed that is not in the initial government provided spares kit, for telephone system maintenance, the contractor will notify the governments Senior Switch Technician and Contracting

Officer’s Representative (COR) (identified in Section G) of the part(s) to be purchased. The government will be responsible for purchasing all spare parts.

3.1.13 Training: The government will provide specific training, to include safety training, regarding any of the support functions identified in 3.1 above (for example, fall protection training). If contractor employees have received similar training from other sources, that training may be considered as a substitute for FRC East training on a case-by-case basis.

3.1.14 NMCI Seats: The government will provide for use under this contract a total of up to four (4)

NMCI seats.

3.1.15 Transportation: The contractor will be provided use of government vehicles to use while performing fieldwork. Government vehicles consist of trucks, vans, electric carts, and bicycles. Note that within the FRC East complex, contractors may be expected to walk if vehicles are unavailable. If lack of access to a vehicle is the sole cause for the contractor failing to meet a performance objective identified in the PWS while performing fieldwork, such an occurrence will be exempted by the COR.

3.1.16 Tool Control.

3.1.16.1 The contractor shall comply with applicable document 2.1.9, FRCEASTINST 10290.1, Tool Control Program (Attachment 3). Contractor submission of a TCP is required.

3.1.16.2 If work is performed in the following critical areas: Shop 91107 Rotor Head Shop; Shop

91110 Ordinance/Survival Shop; Shop 91109 Aircraft Paint Shop and Aircraft Clean Shop; Shops

91104 Aircraft Engine Shops; all shops in Building 4225 (Blade Vane); and all 6.2.1 aircraft hangers, constant control of tools and materials is required at all times.

3.1.16.3 In all other work areas, tools and hardware are to be controlled at all times to prevent migration out of the work site. Lost tools must be reported to the tool control manager at 252-464-

9741. Tools found unattended will be confiscated and reported to the COR and contracting officer.

3.1.16.4 Tool Control Plan (TCP): The TCP must be submitted to the COR for approval no later than 30 days after contract award. The TCP includes a detailed process for monitoring and documenting contractor compliance with applicable document 2.1.9, FRCEASTINST 10290.1, Tool Control Program (Attachment 3).

3.2 Security

3.2.1 Citizenship Requirements: Only U.S. citizens may perform under this contract. If the

Contractor cannot find qualified U.S. citizens to perform the work, the Contractor shall submit a citizenship waiver request with justification to the Government Security Office. The waiver request should include:

a. The individual's name, date and place of birth, position title, and current citizenship.

b. A statement that a qualified U.S. citizen cannot be hired in sufficient time to meet the contractual requirements.

c. A statement of the unusual expertise possessed by the applicant.

d. A statement that access will be limited to a specific government contract (specify contract number).

e. A statement that the Contractor has obtained an export license for the information required to perform the contract.

3.2.2 Investigative Requirements: Unclassified: All Contractor personnel must be eligible to perform

Non-Critical Sensitive work as defined by SECNAV M-5510.30. All Contractor personnel are required to have a favorably adjudicated Tier-3 investigation from the Office of Personnel

Management. The Contractor shall submit a request for personnel security investigation to the

Government Security Office. The Government Security Office shall initiate the Contractor’s

Electronic Questionnaire for Investigations Processing (eQIP)), shall do a preliminary screening of the

Contractor’s eQIP for suitability and derogatory information. The Contractor employee shall provide all requested information pursuant to the Privacy Act of 1974. The Government Security Office may deny the Contractor access to Government facilities and information and may prohibit the Contractor from performance of sensitive duties for failure to provide requested information or when derogatory or adverse information is present on the Contractor’s eQIP, in such cases, the Contractor employee may not perform on the Contract.

3.2.3 Common Access Card (CAC)/Public Key Infrastructure (PKI), System Authorization Access

Request (SAAR-N).

3.2.3.1 SAAR-N: All contractor personnel requiring access to Government Information Technology

(IT) systems shall have an approved System Authorization Access Request (SAAR-N) Form

OPNAV 5239/14 (Rev Sep 2011) on file, and complete required Annual Information Awareness

Training. New employees must submit their SAAR forms within thirty (30) days of their first day of work. Instructions for processing the SAAR-N forms are available at:

http://www.cnrc.navy.mil/publications/Forms/OPNAV_5239_14_SAAR_N.pdf.

SAAR-N forms shall be submitted to the Contracting Officer’s Representative (COR), Government

Technical Point of Contact (TPOC), or to the assigned government Trusted Associate Sponsorship

System (TASS) Trusted Associate.

3.2.3.2 Command Access Cards (CAC) / Local Badges: Contractor CACs and facility specific identification badges will be issued by the Government to on-site contractor personnel and shall be visible at all times while personnel are at the Government site. The contractor shall furnish all requested information required to facilitate issuance of identification badges and shall conform to

FRCEASTINST 7561.1. All CACs and identification badges issued to Contractor employees shall be returned to the Government Security Department at the Government site in accordance with

FRCEASTINST 7561.1 following completion of the contract, relocation, or termination of an employee, or upon request from the COR. The Government will provide the contractor access to

Government facilities, as required, for performance of tasks under this contract. Contractor personnel shall comply with FRCEASTINST 5500.1.

3.2.3.3 DD-254: N/A

3.2.4 Information Security: N/A

3.2.4.1 Marking: N/A

http://www.cnrc.navy.mil/publications/Forms/OPNAV_5239_14_SAAR_N.pdf

3.2.4.2 Public Release: No information pertaining to this contract shall be released for public dissemination, including posting to any social media sites such as Facebook or Twitter, unless it has been approved for public release by the appropriate U.S. government authority. Proposed public releases shall be submitted for approval prior to release through the proper chain of command of the Fleet Readiness Center East, Cherry Point, North Carolina

3.2.4.3 Loss, Compromise and/or Electronic Spillage of Classified or Controlled Unclassified

Information: All instances of loss, compromise and electronic spillage of classified or controlled unclassified information shall be reported to the COR, TPOC and Government Security Office within 24 hours of the incident occurring.

3.2.5 Operations Security (OPSEC): The contractor shall comply with activity OPSEC program instructions, guidance and contribute to organization-level OPSEC efforts. The contractor will include

OPSEC as part of its ongoing security awareness program and take all required activity OPSEC training. The contractor will protect identified critical information, sensitive unclassified information and activities, which, if divulged, could further compromise classified or sensitive information or operations, or degrade the planning and execution of operations performed by the RO and contractor in support of the mission.

While performing aboard NAVAIR or NAVAIR sites, the contractor shall comply with facility

OPSEC program instructions and contribute to organization-level OPSEC efforts. Include OPSEC as part of its ongoing security awareness program and take all required Agency training. Be responsive to the Supporting OPSEC Manager on a non-interference basis. Protect sensitive unclassified information and activities, which could compromise classified information or operations, or degrade the planning and execution of operations performed by the RO and contractor in support of the mission.

3.2.6 Anti-Terrorism Force Protection and Emergency Management: The work performed on this contract is not Emergency Essential in accordance with OPNAVINST 3440.17A and Government

Emergency Management, Antiterrorism and/or Continuity of Operations Plans. Contractor personnel shall comply with all Government Emergency Management, Antiterrorism and/or Continuity of

Operations Plans and directives. Contractor personnel shall not report for work at Government facilities upon declaration of Force Protection Condition CHARLIE or in any event or emergency where Government official’s direct curtailment of operations to “Mission Essential Only”. All

Contractor personnel assigned to a Government facility shall complete annual Antiterrorism (Level

One) and Active Shooter training.

3.2.7 Program Unique Requirements

3.2.7.1 Access to Air Station and FRC East. Performance of this requirement requires access to

MCAS Cherry Point and the Fleet Readiness Center (FRC) East. Contractor personnel shall follow all procedures for access to the Air Station in accordance with Air Station Order (ASO) 5560.6_ and FRC East Instruction 5000.1_, Enclosure 1. Separate access requests are required for Base

Access and FRC East access. Please note, due to the Real ID Act, some state driver’s licenses will not be accepted without a second form of identification, like a passport.

3.2.7.2 Defense Biometric Identification System (DBIDS). MCAS Cherry Point North Carolina has implemented a new installation access control system, DBIDS. This implementation is also in effect at Marine Corps Base Camp Lejeune and MCAS New River in Jacksonville North Carolina.

3.2.7.3 The latest information and news regarding DBIDS, and how to enroll or pre-enroll, can be found at https://dbids-global.dmdc.mil/enroll#!

3.2.7.4 New contractors requiring access for over 60 days will receive a credential valid for up to one year.

3.2.7.5 New contractors requiring access for less than 60 days will receive a temporary paper pass.

3.2.7.6 Current contractors converted to DBIDS will be valid for the remainder of the contract (not to exceed 5 years), but individuals will be re-vetted each year.

3.2.7.7 Contractor personnel who are issued a Common Access Card (CAC) as a requirement for their positions (specifically access to the Navy Marine Corps Intranet), no action is required as you will be automatically enrolled in DBIDS when the CAC is initially scanned at the gate.

3.2.7.8 Flight line access will still be granted at the Physical Security office using procedures already in place.

3.2.7.9 For any questions pertaining to DBIDS, please contact the MCAS Cherry Point Contractor

Vetting Office at 252-466-4685/5921/3066/3461, or the MCB Camp Lejeune Contractor Vetting

Office at 910-450-5977.

3.3 Detailed Support: This section provides the detailed support to be provided by the contractor.

3.3.1 The contractor shall augment the existing Government workforce by providing

Telecommunications Operations and Maintenance support services.

Telecommunications services include support for Avaya Aura CM-7 digital telephone switches located in Building 137, 4841, 4470, and Westbrooke.

Telecommunications, as identified herein, includes: Telecommunications systems support for the basic system identified herein, as well as support for Avaya Aura CM-7 switches with G-450 servers, Avaya

Aura Messaging Voicemail System, administrative support services and other services (identified as outside plant support) that includes installation of analog and digital phones, enhanced data cabling

(normally Category 5 (Cat5)), and support for special circuit requirements such as; energy monitoring, camera switching, and clocking system. This effort spans two telecommunications functional areas.

The contractor provides telecommunication technician support that focuses on the functional operation of The Avaya CM-7 and data cabling (normally Cat5), systems and equipment and how those systems are designed, configured, programmed and engineered for digital and analog service on the hardware and software systems and components; and data communications technician support that focuses on voice communications systems and related infrastructure. Both functional areas include the installation; testing, modification, repair, maintenance, and day-to-day technical support of new and existing telephone systems, voice network equipment, telephone switch room equipment, outside cable plant and related telecommunications cabling and wiring infrastructure required to support the tasking identified under this PWS.

3.3.1.1 Appropriation - Working Capital funds will be appropriated to procure support under this

PWS.

3.3.1.1.1 Support Required - The contractor shall provide the products and services to production areas at the FRC East and other local and outlying areas as prescribed in this PWS. The workload https://dbids-global.dmdc.mil/enroll measures in this section reflect the tasks required for supporting the FRC East. The functional areas to be performed by the contractor are:

- Telecommunications Mechanic I

- Telecommunications Mechanic II

3.3.1.1.2 TELECOMMUNICATION SYSTEMS HARDWARE AND SOFTWARE

ENVIRONMENT

3.3.1.1.2.1 Avaya Aura CM-7.

3.3.1.1.2.2 FRCE/B137-Mezzanine B-Avaya Aura CM-7 with G-450 servers, Terminal numbers-5300 Directory numbers-5000 PRI-Tie/Autovon Trunks-276. Avaya Aura Messaging

Voicemail System, and G-450 Survivable Remote.

3.3.1.1.2.3 FRCE/B137-Mezzanine B-Outside cable Main Distribution Frame (MDF) Equipped with 10,200 cable pairs that cross-connect to the Avaya Aura CM-7.

3.3.1.1.2.4 FRCE/B137-Mezzanine B-Time clock equipment connected to cable pairs/bells for break and lunch period notification. The manufacturer of time clock equipment is Midwest

Time Control, Inc.

3.3.1.1.2.5 Avaya G-450 Survivable Remote.

3.3.1.1.2.6 Avaya G-450 with Avaya 9408 digital phones and other analog phones.

3.3.1.1.2.7 Three additional Avaya CM-7s-Support for Intermediate Distribution Frames (IDSF) and their respective administrative cable records for each of the remote sites below:

3.3.1.1.2.7.1 MCAS/B4470-Avaya CM-7 Officelinx Terminal numbers-400 Directory numbers-600 PRI Trunks-48.

3.3.1.1.2.7.2 FRC East/B4841-Avaya CM-7 with Avaya 9408 digital phones and Officelinx

Voicemail System. Terminal numbers-200, and directory numbers-300. PRI Trunks-92.

3.3.1.1.2.7.3 Westbrooke Plaza/B137, B4470, and B4841-Avaya Aura CM-7 switches with G-

450 servers

3.3.2 PERFORMANCE REQUIREMENTS. There are two major areas of support under this contract:

3.3.2.1 Telecommunications Functional Operations Systems Support

3.3.2.1.1 Services required include the functional operations of telecommunications systems hardware and software. Telecommunications services include installation, testing, modification, repair, maintenance, and day-to-day technical support of new and existing telephone systems, voice network equipment, and telephone switch room equipment, outside plant, and related telecommunications cabling and wiring infrastructure.

3.3.2.1.2 Installation and Configuration of Telecommunications Systems. Typical tasks include:

installation of line cards, network cards, circuit packs, and related PBX hardware for customer move, add and change activity, changes in network trunking, changes in switch configuration, PBX upgrades, and other system install activity typically performed in switch rooms which house

PBX cabinetry, network interface points, MDFs, BETs, and the like; performs work on MDFs and network interface locations found in switch rooms; installs or oversees the installation of various customer premise station equipment such as PBX feature phones, PBX digital sets, key system sets, key system common equipment, and associated ancillary hardware; performs all switch room related work associated with customer premise move, add and change activity;

configures switch or makes recommendations for switch configurations to ensure optimum utilization of switch and network circuitry as well as switch room space and facilities; performs switch translations and other engineering changes for network or switch upgrades.

3.3.2.1.3 Design and Installation of Telecommunications Cabling/Wiring Infrastructure. Typical tasks include: performs site surveys, conducts needs analyses, reviews blueprints/as-builds, and uses appropriate industry standards to design and install telecommunications outside cable plan, riser and horizontal wiring and cabling systems including wire, cable, terminal blocks, jacks, MDFs, IDFs or BETs; determines materials, resources and labor time required for wiring and cabling installation projects, and provides information to supervisor for preparation of project cost estimates or cost/benefit analyses; oversees or conducts testing of installed and terminated wire to ensure proper connectivity and transmission throughput in accordance with appropriate standards; ensures all required labeling and documentation is accurate and complete. This may require the employee to work in a wide variety of workspaces including ceiling spaces, under raised floors, various sizes of terminal closets or rooms, crawlspaces, facility tunnels, and other cable/wire termination or pathway locations. This may cause some physical requirements (such as lifting 50 lbs., working in confined spaces, etc.). The government will furnish all equipment, including tools, parts and lift platforms.

3.3.2.1.4 Platform lift work can only be performed by the contractor after obtaining the required

704 physical; fall protection and area lift training to be provided by the FRC East Plant and

Services Division, Code 6.3.3. The government does not reimburse expenses associated with physical examinations required for qualification to perform tasks under this contract.

3.3.2.1.5 Maintenance and Repair. Typical tasks include: analyzing, diagnosing, troubleshooting and repairing all problems associated with telecommunications cabling systems, PBX hardware and software, and customer premise station equipment based on system or customer generated trouble reports or alarms; working with end users, central repair and network operations centers, various vendors, and other technical peers to diagnose and resolve repair issues; performs various maintenance work on PBXs and customer premise station equipment and related infrastructure to include appropriate preventative maintenance on switches, voice mail systems, station hardware, housekeeping in switch rooms, replacing worn parts or equipment, and training or advising end users, peers and subordinates in the proper maintenance and use of equipment to minimize or prevent future repair problems or visits.

3.3.2.1.6 Documentation, Recordkeeping, and Inventory. Typical tasks include: maintains and provides all necessary records and documentation associated with PBX installation, operations and maintenance, and related switch room infrastructure, telecommunications outside plant, riser and horizontal station cabling/wiring installation work and customer premise move, add and change activity to ensure accurate inventory of PBX and other switch room equipment, station equipment, telecommunications cabling/wiring infrastructure records, and billing information for all service request/work order and repair work performed; updates as-built drawings, cable plant records as necessary to reflect changes, new installs or deletions; reconciles service requests/work orders with actual work done to ensure customer needs and requirements are met, resources are used efficiently, and customer billing information is correct.

3.3.2.1.7 Performance Standards for Telecommunications Functional Operations Systems

Support:

3.3.2.1.7.1 Normal Problem: Respond and resolve day-to-day problem calls. Respond within 1 hour normal first shift and resolve within 8 hours with a 95% AQL. (e.g., contractor must respond within 1 hour, resolve within 8 hours for 95% of the “normal problem” instances received in each month).

3.3.2.1.7.2 Urgent Problem: Respond and resolve urgent problem calls, which are defined as problems related to production work-stoppage, as validated by the COR within 30 minutes of normal hours (normal first shift) and work continuously until resolved with a 95% AQL. (e.g., contractor must respond within 30 minutes and work until resolved for 95% of the “urgent problem” instances received in each month).

3.3.2.1.7.3 Emergency Problem Resolution: Respond and resolve emergency after hour’s situations “After hours” emergency problems are defined as those problems that occur after normal hours, 0500- 1530, that can effect FRC military production, safety or security;

especially, since, normally, there are three production shifts that are required. Security normally works “24/7/365”. The contractor may be required to respond to approximately 12 emergency problem calls per year. The contractor will respond to calls for after hour’s emergency support by arriving on-site at the government’s facility with tools and test equipment within 2 hours of receiving call back notification on regular business days and with 4 hours of receiving call back notification on weekends and legal federal holidays. The contractor must work continuously until the problem is resolved.

3.3.2.1.7.4 Problem Requires Research: The definition of this service category includes those problems that are responded to under normal, urgent and emergency problem resolution service categories that are identified by the contractor and accepted as such by the COR to require further research before a resolution can be reached. Request and receive COR approval for the reclassification of the problem into this service category within 1 hour of response to the problem call (normal first shift) and develop a Plan of Action and Milestones (POAM) for resolution that is agreed to by the COR within 2 hours of response to the original problem call.

Resolve the problem in compliance with the mutually agreeable POAM with a 95% AQL.

3.3.2.2 Data Communications Systems Support

3.3.2.2.1 The contractor provides various telecommunications services that include voice communications systems and related infrastructure that focuses on customer premise station equipment move, customer additions and change activity, field work, and station wiring and cabling work. Data communications support includes the installation, testing, modification, repair, maintenance, and day-to-day technical support of new and existing telephone systems, voice network equipment, and telephone switch room equipment, outside cable plant, and related telecommunications cabling and wiring infrastructure. Responsibilities include the configuration design, installation, testing, modification, trouble diagnosis, maintenance, repair, database support, and systems software support required for move, add and change activity, new system installs, and installation of outside cable plant and riser distribution systems. The contractor is also responsible for ensuring the accuracy of all cable records and any other related documentation and records required to maintain accurate inventories. The contractor provides fault isolation for emergent requirements, which will be assigned to the contractor as finite tasks as they are identified. The contractor provides Fiber Optic services, including Fiber Optic cable testing, splicing, and installing end connectors. The contractor also provides all services required for maintenance/installation of approximately 500 digital phones, 3500 analog phones, 500 specialized circuits, 10,000 copper cable pairs, and 300 coax cable drops that support these phones as well as security/specialized service infrastructure. The contractor performs all services required to support the ITN coaxial cable system, including the Head end of that system.

3.3.2.2.2 Installation of Telecommunications Cabling/Wiring Infrastructure. Typical tasks include: installs horizontal telecommunications station wiring, terminal blocks and jacks to include pulling wire, terminating wire at station jack and terminal closet ends, and appropriate labeling at terminal block and station jack ends; performs such installation work while maintaining the integrity of existing systems…