Draft Statement of Work (SOW).pdf

Statement of Work

Maintenance Service Support for

Avance III DFAS, SERVICE (Serial #102000694) Avance III DFAS, SERVICE (Serial #102000695)

Avance NEO, SERVICE (Serial #5068545) 18 August 2026

1.0 Scope

1.1 This Statement of Work describes the Air Force Research Laboratory Requirement for maintenance service support of two (2) Avance III DFAS spectrometers (Serial #102000694 and Serial #102000695) and one (1) Avance NEO spectrometer (Serial #5068545) located at the Air Force Research Laboratory, Propulsion Sciences and Advanced Technology facility, 10 East Saturn Blvd, Edwards AFB, CA 93524.

1.2 Service support shall include all software updates are included within the series e.g. 3.0 to 3.5, not 3.0 to 4.0 that occur for the Avance III DFAS (Serial #102000694 and Serial #102000695) and Avance NEO (Serial# 5068545)

1.3 Preventive equipment support and other service support performed under this contract include all labor, materials, parts, shipping, and transportation required to perform this contract. The contractor shall pay for shipping of all service/parts to and from the repair site.

2.0 Preventive Maintenance

2.1 Preventive maintenance shall be performed annually in accordance with the original equipment manufacturer’s specifications for each individual product.

2.2 Preventive maintenance shall include all software updates are included within the series e.g.

3.0 to 3.5, not 3.0 to 4.0.

2.3 Preventive maintenance shall include one annual preventive maintenance review.

3.0 Remedial Maintenance

3.1 The contractor shall provide comprehensive preventative and corrective maintenance, including parts, labor, travel, and software updates, to ensure the equipment operates in accordance with Original Equipment Manufacturer (OEM) specifications.

3.2 The contractor shall provide telephone support for diagnosis of covered equipment malfunctions during the hours of 0900 to 1600 local time Monday through Friday, excluding observed holidays.

3.3 The contractor shall supply replacement parts as required on an exchange (refurbish) or new parts basis.

3.4 The contractor shall repair REPAIR CENTER SERVICE items and provide material transportation costs.

3.5 The contractor shall respond by telephone within 24-hours of the initial request for remedial maintenance to provide diagnostic service support and to arrange, when mutually agreed upon, an estimated time of arrival for the contractor personnel for on-site remedial maintenance.

4.0 Miscellaneous

4.1 The government shall maintain the site and environment in a condition suitable for operation of the covered equipment.

4.2 The government shall make normal operator adjustments to the covered equipment as specified in the Operator’s manual.

4.3 The government shall perform routine maintenance activities, including cryogen replenishment, probe tuning and matching, and shimming.

4.4 When contractor personnel are sent to the site, the government shall provide unrestricted access to the covered equipment at a mutually agreed upon time to perform the required service. Contractor personnel performing on-site service are, however, visiting the AFRL, and therefore are subject to the rules and regulations, regarding visitors to this facility, and Edwards AFB, (for example: lab requirement of escort from the gate and back to the gate).