Draft Statement of Work Nutanix Equipment Upgrade.pdf

STATEMENT OF WORK (SOW)

Nutanix Equipment Upgrade

Michael E. DeBakey VA Medical Center

1. Program Objective

1.1. The contractor shall provide all necessary equipment, labor, tools, materials, hardware, software, licenses, services, installation, user training, and supplies for the upgrade of the

Nutanix (NTNX) hyperconverged virtual environment at the Michael E. DeBakey VA

Medical Center (MEDVAMC) located at the 2002 Holcombe Blvd., Houston, TX 77030.

MEDVAMC biomedical engineering is recommending an expansion of the NTNX to include a set of GPU nodes to run clinical applications that require discreet GPU in the virtual environment. This will result in an overall cost savings by allowing further virtualization of these resource intensive clinical applications and remove the necessity of buying costly dedicated servers. This will also help increase compliance with the VA virtual first policy. The Michael E. DeBakey shall provide all power requirements, Rackspace, and network infrastructure.

1.2. Brand name only required.

1.3. The contractor shall have NTNX product line offerings must be fully networkable and offer seamless integration, to offer VAMC the option of mixing and matching product lines depending on building and/or department workflow requirements.

1.4. The contractor shall have at least 3 successful past performances with installing advanced NTNX.

2. Scope:

2.1. The contractor shall provide, transport, install, and test all equipment.

2.2. All equipment and installation must meet manufacturers and VA specifications.

2.3. The contractor is responsible for any missing parts and components not included in the order to carry out the installation.

2.4. All products must meet all salient characteristics defined in this section:

2.4.1. Complies with all VA security requirements.

2.4.2. The contractor must have designed and manufactured Nutanix expansion solutions within the VA.

2.4.3. The proposed VetBiz verified vendor must provide the following:

2.4.3.1. Plan and provide Layer 2 Virtual/Physical network requirements for

Nutanix Cluster (see Pre- Requisites); this service does not include configuring customers Ethernet switches.

2.4.3.2. Rack installation and in-rack cabling.

2.4.3.3. Nutanix Cluster deployment & configuration including firmware and

Acropolis.

2.4.3.4. Hypervisor cluster deployment & configuration.

2.4.3.5. Hypervisor vSwitch configuration (up to 2 vSwitches and 5 Port

Groups/VLANs).

2.4.3.6. Prism Central deployment/integration.

2.4.3.7. Integrate vSphere cluster into an existing vCenter or deploy a standalone vCenter Server Appliance with embedded Platform Services Controller, if applicable.

2.4.3.8. Integrate Hyper-V cluster into an existing System Center – Virtual

Machine Manager, if applicable.

2.4.3.9. Test & Validation of the deployment.

2.4.3.10. As-built documentation with Architectural diagrams & test results.

2.4.3.11. Knowledge Transfer up-to two hours.

2.4.3.12. 5 years of support

2.4.4. The VetBiz verified vendor must provide a NTNX approved solution that must be a 100% software-defined system with no dependencies on proprietary hardware.

2.4.5. Must provide a turn-key NTNX GPU expansion and work with the vendor that deployed current NTNX Operating System.

2.4.6. The proposed VetBiz verified vendor must provide a resiliency factor controlled exclusively at the Cluster level AND the Container level and MUST not require a cluster rebuild to adjust.

2.4.7. The NTNX GPU expansion operating system MUST BE Hypervisor Agnostic, meaning, it must be able to run on multiple hypervisors.

2.4.8. Block, File, and Object storage MUST BE built into the operating system as a

Unified Storage Capability

2.4.9. Net Promoter Score MUST be greater than 90 on average

2.4.10. Solution MUST be able capable of having several containers each with their own

Replication Factor and storage efficiency settings

2.4.11. Entire HCI stack MUST be managed by ONE Unified User Interface

2.4.12. HCI Platform expansion MUST be able compatible with hardware that may not match current hardware, i.e., CPU, DISK

2.4.13. The proposed VetBiz verified vendor must provide the following parts numbers and quantities.

Ite m #

Part Number Qty Description

1 NX-3460-G9- 4410Y-

CM

3 NX-3460-G9, 4 Node; 2x Intel Xeon-Silver 4410Y processor (2.0 GHz/ 12- core/ 150W, Sapphire Rapids) per node Nutanix - NX-3460-G9-4410Y-CM

2 C-MEM-64GB4800-

CM

96 64GB Memory Module (4800MHz DDR5 RDM)

Nutanix - C-MEM64GB-4800-CM

3 C-HDD-NONECM 3 No HDD Included. Nutanix - C-HDD-NONE-CM

4 C-SSD-3.84TBB-CM 72 3.84 TB SSD Nutanix - C-SSD-3.84TB-B-CM

5 C-LOM10G2B1BT-

CM

12 LOM Module: SMC 10GbE, 2-port Base-T & 2-port

SFP+ NIC (Intel X710) Nutanix - C-LOM-10G2B1BT-

CM

6 C-NIC-25G2E1- CM 12 SMC 25/10GbE, 2-port, NIC(Intel E810); transceiver not included Nutanix - C-NIC-25G2E1-CM

7 C-PWR6FC20C21A-

CM

6 C20/C21, 20A, 6ft Power cord Nutanix - C-PWR-

6FC20C21A-CM

8 S-HW-FED-PRD 12 24/7 Federal Production Level HW Support for Nutanix

HCI appliance Nutanix - S-HW-FED-PRD

9 C-TPM-2.0-U-CM 12 TPM 2.0 Module Unprovisioned Nutanix - C-TPM-2.0-

U-CM

10 S-NRDK-SSD3.84T 72 Support for non-returned 3.84TB SSD replacement (per drive) Nutanix - SNRDK-SSD-3.84T

11 AHV 12 Nutanix AHV Hypervisor Nutanix - AHV

12 E25GSFP28SR 24 Intel Ethernet SFP28 Optics - SFP28 transceiver module

- 10GbE, 25GbE

13 AJ837A-AX 24 Axiom 15m Multi-mode OM3 LC/LC Fiber Channel

Cable - Aqua

14 FP-10/25G-CSRS= 24 Cisco - SFP28 transceiver module - 10GbE, 25GbE

15 SCI PS 1 Implementation Services and Project Management

2.5 Deliverables:

2.5.1 Hardware

2.5.1.1 Delivery to be coordinated.

2.5.2 Software

2.5.2.1 Licenses

2.5.3 Services

2.5.3.1 Provide training required by the COR

2.5.3.2 Access to Nutanix customer portal

2.4 DELIVERY, INSTALLATION, AND IMPLEMENTATION

2.4.1 DELIVERY

2.4.1.1 Contractor shall deliver all equipment to the Michael E. DeBakey VA Medical

Center, 2002 Holcombe Blvd. Houston, TX 77030. Minimal storage time available in warehouse.

2.4.1.2 Deliver materials to job in manufacturer's original sealed containers with brand name marked thereon.

2.4.1.3 Package to prevent damage or deterioration during shipment, handling, storage, and installation. Maintain protective covering in place and in good repair until removal is necessary.

2.4.1.4 Deliver specified items only when the site is ready for installation work to proceed.

2.4.1.5 Store products in dry condition inside enclosed facilities.

2.4.1.6 Any government requested delayed delivery up to 120 days after initial award delivery date, shall be at no additional cost to the Government.

2.4.1.7 A pre-delivery meeting will be conducted 30 days prior to initial delivery for verification of delivery and installation dates.

2.4.1.8 Delivery and Installation will be coordinated through the COR.

2.4.2 INSTALLATION AND IMPLEMENTATION

2.4.2.1 The contractor shall provide installation.

2.4.2.2 The contractor shall be responsible for all equipment until installed and accepted by the Government.

2.4.2.3 All required equipment shall be fully installed by the Contractor

2.4.2.4 The Contractor shall remove all related shipping debris and cleanup, any construction associated with delivery and installation of the specified items.

Contractor shall remove all packaging from the MEDVAMC premises. The

Contractor shall be responsible for any damage to the building that occurs due to Contractor error or neglect.

2.4.2.5 The contractor shall coordinate all deliveries, staging areas, installations, and parking arrangements with the COR.

2.4.2.6 Upon coordination with COR for installation, the contractor shall inform the

Contracting Officer of any problems which may be anticipated about installation, or which will affect optimum performance once installation is completed.

3 SITE CONDITIONS

3.1 There shall be no smoking, eating, or drinking inside the hospital at any time unless done so in designated dining areas.

4 Period of Performance:

4.1 The maximum Period of Performance for overall project is 1 year after contract award.

4.2 The anticipated period of performance for support services from the warranty is at a minimum 1 year from acceptance. Support services begin when physical installation and final implementation of all buildings are complete.

5 INSPECTION AND ACCEPTANCE

5.1 The Contractor shall conduct a joint inspection with the COR once all equipment had been delivered and installed. The COR shall inspect all phases of delivery and installation and provide a punch list of any and all missing or damaged products.

5.2 Contractor shall provide dates of completion of punch list items and replacement parts and/or short ship items from the manufacturer(s).

5.3 The COR shall ensure all work is completed satisfactorily prior to acceptance. Disputes shall be resolved by the Contracting Officer.

6 DELIVERABLES

6.1 User and Service Manuals

6.1.1 The Contractor shall provide, at no charge, two (2) complete and unabridged printed copies and one (1) electronic version (CD) of operator manuals, service manuals, electronic schematics, troubleshooting guides and parts lists for each model of equipment purchased to the Contracting Officer’s Representative (COR) with delivery of equipment. Additionally, the Contractor free of charge shall provide any upgrades to these documents. These manuals will include all components and subassemblies, including those not manufactured by the

Contractor. These manuals and documentation shall contain the diagnostic codes, commands, and passwords utilized in maintenance, repair and calibration of the equipment.

7 PROTECTION OF PROPERTY

7.1 Contractor shall protect all items from damage. The Contractor shall take precaution against damage to the building(s), grounds and furnishings. The Contractor shall repair or replace any items related to building(s) or grounds damaged accidentally or on purpose due to actions by the Contractor.

7.2 The Contractor shall perform an inspection of the building(s) and grounds with the COR prior to commencing work. To ensure that the Contractor shall be able to repair or replace any items, components, building(s) or grounds damaged due to negligence and/or actions taken by the Contractor. The source of all repairs beyond simple surface cleaning is the facility construction contractor (or appropriate subcontractor), so that building warranty is maintained. Concurrence from the VA Facilities Management POC and COR is required before the Contractor may perform any significant repair work. In all cases, repairs shall utilize materials of the same quality, size, texture, grade, and color to match adjacent existing work.

7.3 The Contractor shall be responsible for security of the areas in which the work is being performed prior to completion.

7.4 Contractor shall provide floor protection while working in all VA facilities if needed. All material handling equipment shall have rubber wheels.

8 SECURITY REQUIREMENTS

8.1 Contractor is responsible for notifying COR for escorting duties prior to arriving at the facility. Contractor personnel shall check in with Facilities management upon arrival and departure each day. All contractor personnel must provide one form of valid picture identification at the time of check-in to receive a visitor’s badge. Badges must be always worn above the waist and visible while on the jobsite. All contractor personnel will be always accompanied by a cleared member of the contractor (PIV cardholder) or

MEDVAMC representative while on the jobsite. All contractor personnel must turn-in their badges at the end of each day.

8.2 Contractor is responsible for notifying COR for vehicle parking prior to arriving at the facility. All contractor personnel must provide vehicle insurance, registration, and valid driver’s license at the time of check-in to receive a vehicle-parking pass. Vehicle parking passes must be always displayed on the front dashboard of the registered vehicle while on

MEDVAMC property. Contractor personnel will be allowed to register up to five (5) vehicles only. All contractor personal vehicles will be allowed to park in the designated vehicle parking spaces in the parking lot as advised by the VA Police upon registering the vehicle. All contractor personnel must turn-in their vehicle parking passes at the end of each day.

8.3 If the vendor requires a key, a $100 deposit will be required per key.

8.4 Information System Security/Privacy Language: See Below.

No data, on any type of storage device will be removed from this VA location.

Information technology security requirements: The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA

Directives and Handbooks regarding information and information system security as delineated in this contract. The contractor shall comply with all Federal laws and regulations the VA has developed when VA sensitive information is accessed, used, stored, generated, transmitted, or exchanged by and between VA and a contractor. The information made available to the contractor by VA for the performance of this contract will be used only for the purposes of performance under this contract. The certification and accreditation requirements do not apply to this requirement and a security accreditation package is not required.

SECURITY STATEMENT: Sensitive VA information is not contained within the systems covered by this contract.

Biomedical Engineering shall perform virus scans on all removable media prior to use on

VA medical equipment. This includes all types of removable media, including media

(e.g., USB devices, CDs, dongles, etc.) that has been issued by VA, media not issued by

VA, and media brought in by vendors or independent service organizations. Within accordance of VA Directive 6500, Information Security Program, September 2007

The Vendor will not transfer any VA information to a location outside the VA and only to VA locations determined by the VA System Administrator. The information in these systems may be covered by the Privacy Act 1974 which contains criminal penalties of abuse of information.

During onsite service, the Vendor shall be chaperoned by VA Personnel. However, the vendor shall not be issued a UserID/Password.

Non-volatile memory devices, working or non-working, shall NOT be removed from the

VA facility until the ISO has certified that the data has been destroyed. For magnetic devices and media, the data destruction will be by degaussing. Other forms of cleansing will be used for non-magnetic media.

The vendor will not have remote access to complete the repair(s) and preventive maintenance.

The vendor shall sign a Business Associate Agreement with the VA.

The COR or designee is responsible for the actions of the vendor during the repair.

9 RECORDS MANAGEMENT STATEMENT

9.1 All records (administrative and program specific) created during the period of the contract belong to Michael E. DeBakey VA Medical Center (MEDVAMC) and must be returned to MEDVAMC at the end of the contract or destroyed in accordance with the

VHA Record Control Schedule (RCS)10-1.

9.2 Citations to pertinent laws, codes and regulations such as 44 U.S.C Chapter 21 , 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36

CFR Part 1222 and Part 1228.

9.3 Contractor shall treat all deliverables under the contract as the property of the U.S.

Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

9.4 Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government ‘IT’ equipment and/or Government records.

9.5 Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

9.6 Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract or identified in the

RCS 10-1.

9.7 The Government Agency owns the rights to all data/records produced as part of this contract.

9.8 The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

9.9 Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the

Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.].

9.10 No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation.

Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

9.11 Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under or relating to this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.

(End of SOW)