Draft Statement of Work.pdf

C. STATEMENT OF WORK

C.1. OVERVIEW / BACKGROUND.

The Library of Congress (Library) requires contract support to provide maintenance and support for audio tape equipment installed at the Library of Congress National Audio-Visual Conservation Center (NAVCC) Audio Lab located in Culpeper, Virginia.

C.2. SCOPE

The Contractor shall repair, refurbish, relap, and/or replace audio tape machine magnetic heads from the manufacturers listed in Table 1. The purpose of this contract is to provide the aforementioned services for audio tape machine magnetic heads in order to maintain audio preservation performance and quality standards. The manufacturers and quantities of machines requiring service are:

Table 1

Audio Tape Magnetic Heads Manufacturers List # of Heads Manufacturer Equipment Location 10 Studer NAVCC Audio Lab 10 Otari NAVCC Audio Lab 2 Scully NAVCC Audio Lab 4 Ampex NAVCC Audio Lab 4 3M NAVCC Audio Lab

C.3. REQUIREMENTS

The Contractor shall repair, refurbish, relap, and/or replace audio tape machine magnetic heads, as needed, to maintain the audio preservation performance and quality standards of the NAVCC Audio Lab.

The audio tape magnetic heads used in the Library’s Audio Lab include the following models from the above listed manufacturers includes: Full track head ¼’’, 3 track head stack ½’’, 2 track head stack ¼’’, 4 track head stack ½’’, 8 track head stack 1”, 16 track head stack 2”, and 24 track head stack 2”.

C.3.1. Service Descriptions and Priority Levels When services are required, the COR will alert the Contractor to the priority level of the service and the Contractor shall respond in the corresponding amount of time outlined in Table 2. Audio heads will be shipped to the Contractor’s facility for the completion of required services. The Contractor shall also perform optical alignment of audio heads on their provided headblocks to ensure proper function of the machines.

At the conclusion of service, the Contractor will ship the audio heads back to the Library for inspection and acceptance of services rendered.

Table 2

# Priority Description Response Time

Resolution Time

Acceptable Resolution

1 Emergency

Mission critical activities are endangered due to equipment failure

One (1) work hour 2 work days SW patch or workaround

# Priority Description Response Time

Resolution Time

Acceptable Resolution

2 High

The reported issue significantly decreases production performance

Two (2) work hours 5 work days SW patch or workaround

3 Medium The reported issue affects production performance

Eight (8) work hours

10 work days SW patch or workaround

3 Low

The reported issue does not directly affect the production performance

Sixteen

(16) work hours 3 months SW upgraded version

C.3.2. Service Documentation At the conclusion of each service, the Contractor shall provide a brief report that includes:

• Certification of service and date of the service performed by the Contractor

• Specifications of the audio heads post-repair or service such as:

o Frequency response of the heads.

o Estimated remaining use time on the heads before replacement.

o Any other information the Contractor deems germane to the actions taken.

This documentation should be provided to the COR along with the return audio head shipments once service is complete.

C.3.3. Replacements On receiving an audio tape head from the Library, it is the Contractor’s responsibility to determine if an audio tape head requires replacing. This determination must be communicated to the COR in writing and should include enough information for the COR to understand why no other interventions or actions can be taken to repair the audio head for continued use. Along with this replacement determination, the Contractor must submit a quote for the cost of the replacement part(s) to the COR. The Contractor may not proceed with any replacement before receiving written approval from the COR.

C.4. DELIVERABLES

Table 3

Paragraph Reference Description of Deliverable Due Date C.3.1. Audio Head Services As needed and determined by Table 2.

C.3.2. Reporting Upon the completion of each service, when the items are shipped back to the Library.

C.5. QUALITY CONTROL

On return of the audio heads to the Library, the COR, or a designated testing Library personnel, shall review each audio tape head post Contractor service to ensure the quality of each repair, refurbishment, relapping, or replacing of the machine heads. Specifically, the COR will be ensuring that any changes to the audio tape heads did not cause damage to any other part of the machine or render the machine incompatible or ineffective in any way. The Contractor must provide original manufacturer equipment for each audio tape head per the manufacturers identified in Table 1, Section C.2.

C.6. CONTRACTOR PERSONNEL

The contractor shall provide technicians with at least five (5) years of experience performing work similar to that described in this Statement of Work.

C.7. PLACE OF PERFORMANCE.

All work shall be performed at the Contractor’s own facility. On the completion of repairs and replacements, the Contractor will ship the audio heads back to the Library’s Packard Campus for the quality control inspection and acceptance. The mailing address for return to the Library is:

Library of Congress National Audiovisual Conservation Center ATTN: Robert Friedrich 19053 Mt Pony Rd, Culpeper, VA 22701

C. STATEMENT OF WORK