DRAFT STATEMENT OF WORK.doc

DRAFT STATEMENT OF WORK

D.1. The contractor shall provide all labor, supervision, management, materials, supplies, equipment, clothing/linen items, transportation, inventory management and control to provide full comprehensive contractor-owned, contractor-operated laundry service, (7) days a week, (365) days a year (including all holidays). The contactor shall provide all linens, pick-ups and deliveries. Laundering processing shall be performed under sanitary conditions, complying with all Occupational Safety and Health Administration (OSHA), Joint Commission (JCAHO), Federal, State, and Local regulations and codes. The laundry service is to be provided to the Department of Veterans Affairs, Geriatrics, Rehabilitation and Extended Care Services (GREC), Center for Aging (CFA), Bldg. 110, 459 Patterson Rd., Honolulu, HI 96819-1522. The CFA houses a 60-bed inpatient Community Living Center (CLC) which comprises the bulk of the facility’s laundry needs. Dietary and Rehabilitative Medical Services complete the services to which this SOW applies.

Contractor shall have a complete staph barrier wall and pass through washing system that separates soiled laundry from clean laundry and is open to inspection for sanitary conditions by government representatives.

The Contractor shall provide the following list of initial clothing/linen to the CFA:

ITEMS

AMOUNTS

Fitted Sheets

Twin Sheets

Bath Blankets

Bath Towels

Hand towels

Pillow Slips

Thermal Blankets

Washcloths

Patient Gowns

Under Pads

D.2. In addition to the items listed above, D.1., the contractor shall furnish and maintain a three-day stock level of the following list of clothing and linen for a 60-bed facility at the CFA.

ITEM

AMOUNTS

Fitted Sheets

Twin Sheets

Bath Blankets

Bath Towels

Hand towels

Pillow Slips

Thermal Blankets

Washcloths

Patient Gowns

Under Pads 200 D.3. The bid price shall include (but is not limited to) all elements associated with the provision of this laundry service, (i.e.):

(a) Rental of the clothing/linen articles at the agreed upon inventory levels to the VA CFA facility.

(b) Inventory and stock level management of the clothing/linen articles based on facility usage.

(c) Delivery of items to clean utility areas within the VA CFA via an exchange cart system.

(d) Pick-up of soiled clothing/linen from the facility and transport of items to the laundry facility.

(e) Washing, drying and any other chemical or physical process (such as pressing, folding, hanging, etc.) needed for the proper laundering of the clothing/linen items.

(f) Transport of the cleaned, processed and folded articles to the VA CFA facility.

(g) Provision of necessary laundry collection bags to the VA CFA facility.

D.4. The VA will purchase its own bibs and tablecloths and will be responsible for replacement of these items which become unserviceable due to wear and age. The Contractor will replace items, which are lost by virtue of sending the items out for laundry. The same is true for VA-owned privacy curtains and shower curtains. Other then the fact that these are VA owned items; all other aspects of the required service remain the same, (i.e.)

(a) Inventory and stock level management, and purchase recommendations of the clothing/linen articles based on facility usage.

(b) Delivery of items to clean utility areas of the VA CFA, via an exchange cart system.

(c) Pick-up of soiled clothing/linen from the facility and transport of items to the laundry facility.

(d) Washing, drying and any other chemical or physical process (such as pressing, folding, hanging, etc.) needed for the proper laundering of the clothing/linen items.

(e) Transport of the cleaned, processed and folded articles to the VA CFA facility.

(f) Provision of necessary laundry collection bags to the facility.

D.5. Contractor shall ensure a three-day stock of clothing/linen is on hand in the CFA clean linen room at all times, items and amounts are identified in D.2, above.

D.6. Contractor agrees to provide additional clothing/linen at no additional cost for delivery should the VA CFA require emergency replenishment. Response time should be within three hours from time of notification.

D.7. The contractor will comply with applicable Occupational Safety and Health Administration (OSHA), Joint Accreditation of Hospitals Organization (JC), Federal, State, and Local regulations and codes. The contractor will keep abreast of and comply with changes in all regulations and codes applicable to the contract.

D.8. The contractor shall display approved warning devices in all areas where operations may cause traffic obstruction or personnel hazard at the time of pick up and delivery of laundry.

D.9. Contractor shall allow the inspection of the laundry facility by the VA at any time, during normal operational hours with reasonable notice by the VA. Inspections will be on a non-scheduled basis for the purpose of observing infection control standards.

D.10. QUALITY ASSURANCE: The government quality assurance evaluator will measure the contractor performance using the following measures:

Linen quality meets expections-95%

Services provided for residents personal clothing meets expections-95%

Linens are accurately counted-100%

Linens are bundled and packed satisfactory-95%

Linens are delivered and picked-up on time-95%

Customer service representative is available-100%

Linen delivery staff is neat, friendly and courteous-95% Services meets or exceeds expections-95%

Infection control standards are met-100%

Linen Carts: Clean- 97.5%

Contractor shall correct any discrepancies within 24 hours of notification and report actions taken in writing to the contracting officer.

D.11 Health Certificate and Physical Examinations - The contractor shall ensure that employees working in or around VA Pacific Islands Health Care System (VAPIHCS), under the provisions of this contract have immunization screening as listed below prior to in-processing/initial assignment and will be reviewed annually. Employees must process through VAPIHCS Occupational Health Department. Employees (initial and future) shall have the following vaccinations: Measles, Mumps, Rubella, Chicken Pox, or Varicella. If no documentation of immunizations available, lab evidence of immunity will be used (antibody titers). All employees also shall have initial and annual TB screening. Employees with positive PPD (prior or current) will have health certificate before starting work. The Contractor shall offer the employees the Hepatitis B vaccinations as well as post exposure prophylaxis for high-risk exposure (HIV medication) per the Center for Disease and Control. The contractor is responsible for the cost of all vaccines and medications prescribed by the standards of medical practices.

D.12 Labor Disputes. In the event of a labor dispute, the contractor's responsibility to provide the service will not be terminated. The contractor shall provide the Contracting Officer his strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event of a strike or other labor dispute interference with timely contract performance, the contractor shall immediately notify the Contracting Officer and initiate action under the contingency plan.

D.13 Disaster. In the event of a disaster, to include but not limited to destruction of the facility, sabotage, or an act of God or nature that renders the contractor's facility unsafe, the contractor shall determine a feasible alternative method of providing services and make recommendations to the Contracting Officer.

D.14 WASH FORMULAS. The wash formulas shall be in accordance with NAILM Standards and be provided to the Contracting Officer with the proposal. The Contractor shall use bacteriastat with the recommended wash formula. The wash formula shall not be changed without the COR approval.