DRAFT Statement of Requirements.pdf

STATEMENT OF REQUIREMENTS

Maxwell Command Post: C2 System Replacement for Command Post and Alt Command Post

1.0 PURPOSE: The Maxwell Command Post and alternate Command Post do not currently have a telephonic recording system. The previous system was Siemens Enterprise Communications System that reached end of life (EoL) and is no longer operational. The system was taken out of both the primary and alternate Command Post locations. Both locations now rely on basic phone services. The previous system consisted of three (3) controller positions in the main Command Post and three (3) in the alternate location.

2.0 OBJECTIVE:

2.1. The contractor shall provide and install three (3) telephone controller positions, operating system, wires, cables, controller screens, and radio interfaces for the main Command Post and three (3) telephone controller positions, operating system, wires, cables, controller screens, and radio interfaces for the alternate Command Post.

2.2. This system shall be integrated and installed on the premises of Maxwell AFB, Alabama, primary and alternate Command Post locations. The work set forth in this SOR consists of a site visit/survey, design, planning, installation, system set-up, testing, cutover, controller (customer) training, hardware and software components and applicable documentation of installed items as set forth in this SOR.

2.3. Contractor shall ensure the telephone controller positions meets the following requirements:

2.3.1. Joint Interoperability Test Command (JITC) requirements

2.3.2. Internet Protocol capability and meet DISA requirements

2.3.3. Be able to support call volume of a 911-Dispatch Call Center

2.3.4. The system must be able to connect and integrate into the base phone system

(T1, Fiber, LAN or AS-SIP) and directly to the DISN via AS-SIP

2.3.5. Have the capability to call, phone-patch, conference, and transfer to and from

DSN or commercial telephone lines, on and off the installation

2.3.6. Meet multi-level precedence and Preemption (MLPP) and call roll-down capabilities to prevent lines from ringing busy to the caller

2.3.7. Interface with additional voice connections, such as Ultra-High Frequency

(UHF) and Land-Mobile Radio (LMR) radios, and Very High Frequency (VHF) radios.

2.3.8. Connect the UHF/VHF radios and the telephone line to support air-to-ground phone-patches

2.3.9. Digital voice recording capability with the capacity to record a minimum of 20 lines simultaneously

2.3.10. Digital Archiving system to store recorded voice conversations for a minimum of 90 days

2.3.11. An audible beep to signify the line in use is being recorded.

2.3.12. Have the capability for multiple users to operate the system simultaneously from the same console

2.3.13. Controller positions must be able to be programmed with a minimum of 300 speed dial and hotlines

2.3.14. Contain a programmable electronic telephone directory that supports up to 500 speed dial and direct dial phone numbers

2.3.15. Feature 1-touch conference-call capabilities to support a minimum of 300 callers

2.3.16. Have a Caller ID feature to identify incoming and outgoing lines and display the phone number and programmed hotlines

2.3.17. All controller positions must be at least 20inch touch-screen all-in-one turrets with the capability to be back-mounted to the existing console furniture or set on the desktop of the workstations

2.3.18. Maintain a historical record of incoming and outgoing calls to enable a quick call-back at the controller’s position

2.3.19. Ability to expand to up to forty-five (45) additional users and two (2) additional fail-over nodes for possible future upgrades

2.3.20. Adjustable volume speakers per position to monitor the telephone and multiple radios

2.3.21. A minimum of five (5) different ring tones, per position, to allow audible identification of critical hotlines with adjustable volume control per position

3.0 DESCRIPTION OF WORK:

3.1. The Contractor shall work closely with the Maxwell CP and other necessary interested Government parties to ensure a smooth delivery, install, cutover and acceptance of the new system.

3.2. In support of the installation described above, the Contractor shall:

3.2.1. Provide the proper amount of user and manager licenses to support operations.

3.2.2. The Contractor shall disconnect and remove any components (e.g., unused cables, wires, switches, LAN connections, etc.) deemed unnecessary by Contractor. Contractor shall make commercially reasonable efforts to remove, or stack for removal, all items that the Contractor deems “disposal ready,” and coordinate with the Government POC to properly dispose of electronic and information technology equipment and components from the site and turn in all old/removed equipment. Items of normal refuse shall be removed by the Contractor.

3.2.3. Contractor shall install controller positions in the Primary Command Post (3) and Alternate Command Post (3), Specifics are:

3.2.3.1. Install three (3) new touch-screen positions in the Primary Command Post

3.2.3.2. Install three (3) new touch-screen positions in the Alternate Command Post

3.2.3.3. Provide a new UPS (Uninterrupted Power Supply) to support the system

3.2.3.4. Integrate the Ultra-High Frequency (UHF) and Land-Mobile Radio (LMR) radios

3.2.3.5. Integrate required hotlines and phone lines, such as the Secondary Crash Net, Base Defense Operations Center, entry controller door phone, etc

3.3. The three (3) position at the Primary Command Post shall be back-mounted into the stacked console furniture monitor array. System wiring must be able to integrate with the electronic heavy-duty lift “height adjustable sit-to-stand” workstations which independently raise and lower the monitor from the keyboard.

3.4. The contractor is expected to perform all work using industry standards. In the conduct of all installation activities, the contractor shall conform to all existing security and safety procedures required and/or relevant to the work being accomplished. The contractor shall comply with all Federal, State and County environmental laws, regulations, and policies.

3.5. Clean Up & Disposition: As required and as frequently as is needed in the best interest of safety, the contractor shall remove all debris, surplus materials and equipment related to the installation effort, leaving the work area in a neat and tidy condition.

4.0 TRAINING: Vendor is to provide proficiency training for up to three technicians on new system components for operations, troubleshooting and replacement. Written training material should be provided in paper format and electronic media. Two copies per medium.

5.0 STANDARD WARRANTY: The contractor shall provide any Original Equipment Manufacturer (OEM) standard commercial warranty applicable to the products being purchased at no additional cost to the Government.

5.1. Prior to project acceptance, the contractor shall provide the customer with all manufacturer warranties as needed for any component incorporated into this project such as equipment manuals, literature, CDs and DVDs and other documentation on all equipment and software.

5.2. Prior to project acceptance, the contractor shall provide written procedures, points of contact within contractor, and required information for all warranty services prior to project acceptance. This information shall include written confirmation of the warranty period, phone numbers and contact information/procedures for technical support, troubleshooting assistance, and replacement of faulty equipment and software.

6.0 SHIPPING: The contractor shall provide and deliver the new equipment to:

42CS/SCXE

Attn: SSgt Megan Aycock Bldg. 1154, IT Warehouse 455 S. Kelly Street Maxwell AFB, AL 36112

7.0 SECURITY: Security Requirements For Unclassified Services Only: No CAC required.

7.1. Contractor Notification Responsibilities: The contractor shall notify the contracting office within 30 days before on-base performance of the service. The notification shall include:

7.1.1. Name, address, and telephone number of contractor representatives

7.1.2. The contract number and contracting agency

7.1.3. The location(s) of service performance and future performance (if known)

7.1.4. The date service performance begins

7.1.5. Any change to information previously provided under this paragraph

7.2. Installation Access Requirements: As prescribed by the AFFAR 5352.242-9000, Contractor access to Air Force installations, AFI 31-218, Motor Vehicle Traffic Supervision, and DoDM5200.08v3_AFMAN31-101v3, Installation Perimeter Access Control.

7.2.1. The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

7.2.2. The contractor shall submit a written request on contractor letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter shall also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer shall endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, valid vehicle insurance certificate to obtain a vehicle pass. Government ID card holders may not use their credentials to sponsor an individual on to the base to perform work that’s been contracted to an official contractor.

7.2.3. During performance of the service, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials for any employee who no longer requires access to the work site.

7.2.4. All commercial vehicles shall be directed to Gate 3 (Kelly St) or Gate 4 (Congressman Dickenson for Gunter) for processing through the Commercial Vehicle Inspection (CVI) Area, when operational. During non-duty hours and holidays, commercial vehicle inspections shall be conducted at Gate 1 (Maxwell Blvd) or Gate 4 only. Inspection members shall conduct thorough inspections of the interior and exterior of the vehicle for items prohibited from the installation such as explosive devices, weapons and ammunition, drugs, and open or closed alcohol containers.

7.2.5. Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

7.2.6. Failure to comply with these requirements may result in withholding of final payment.

7.2.7. Vehicle Inspections. All commercial vehicles shall be directed to Gate 3 (Kelly St) or Gate 4 (Congressman Dickenson for Gunter) for processing through the Commercial Vehicle Inspection (CVI) Area, when operational. During non-duty hours and holidays, commercial vehicle inspections shall be conducted at Gate 1

(Maxwell Blvd) or Gate 4 only. Inspection members shall conduct thorough inspections of the interior and exterior of the vehicle for items prohibited from the installation such as explosive devices, weapons and ammunition, drugs, and open or closed alcohol containers.

8.0 REPORTING REQUIREMENTS: The contractor shall comply with AFI 71-101, Volume-1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements. Contractor personnel shall report to 42d Air Base Wing Information Protection Office, any information, or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

9.0 TRAFFIC LAWS: The contractor and their employees shall comply with base traffic regulations set forth in AFI 31-218, Motor Vehicle Traffic Supervision and DoDM5200.08v3_AFMAN31-101v3, Installation Perimeter Access Control. Personnel in violation may be issued a Central Violations Bureau Form 1805 traffic ticket.

10.0 RANDOM INSTALLATION ENTRY/ EXIT CHECKS: Entry/exit vehicle checks are conducted by order of the 42 ABW Commander. These checks are conducted for the purpose of safeguarding the base and protecting government property by discovering and seizing stolen property, classified information, and contraband. Refusal to submit to an installation (entry/exit) vehicle check may result in the loss of base driving privileges, revocation of base registration, or debarment action.

11.0 CELLULAR PHONE OPERATION POLICY: The use of cellular phones while operating a motorized vehicle is prohibited on Maxwell-Gunter. Although discouraged, drivers are authorized to use devices, i.e. ear bud or ear boom, which allows their cellular phone to be operated hands-free. The device must not cover both ears. This policy applies to everyone driving on Maxwell AFB and Gunter Annex. Personnel in violation may be issued a Central Violations Bureau Form 1805 traffic ticket.

12.0 WIRELESS ELECTRONIC DEVICES: The contractor shall not establish their own Information Technology (IT) systems or networks (Local Area Networks [LAN], Wide Area Network [WAN], Cellular phone/USB Modem as WAN, Wi-Fi as WAN, etc.), or camera system without the direct permission of the Program Manager and governing communications and responsible information systems office (42 CS).

13.0 FIREARMS AND AMMUNITION: Transporting weapons or ammunition, concealed or otherwise, IS NOT permitted by any non-law enforcement personnel on Maxwell AFB/Gunter Annex at any time regardless of state issued concealed weapons/LEOSA permits. Violations may result in criminal prosecution under the applicable federal laws.

14.0 ILLEGAL WEAPONS: The below weapons are considered illegal, unless specifically authorized by competent authority, and are prohibited on Maxwell AFB/Gunter Annex.

Violations may result in criminal prosecution under the applicable federal laws.

14.1. Switchblade knives or knives with any type of automatic blade release.

14.2. An incendiary/explosive weapon (e.g., grenades, flash bangs).

14.3. Fireworks

14.4. Homemade mortars, aka "tennis ball launchers" or similar devices.