Draft SOW for Illumina Maintenance.docx

1.0 TITLE

Preventative Maintenance Service of Illumina Next-Seq 550 (NB552150)

2.0 BACKGROUND

The Center for Cancer Research (CCR) at the National Cancer Institute (NCI) provide multiple genomics services to advance cancer research. Investigating genetics and epigenetics alterations and their effects on the development and biology of cancer represents one of the most important venues of current cancer research. Using Next Generation Sequencing, the Genomics core provides necessary support for the studies of DNA/promoter interactions, gene expression, methylation, single nucleotide polymorphism (SNP), deletions, insertions and genomic rearrangements.

3.0 SCOPE

The Contractor shall provide all labor, material, parts and equipment necessary to maintain and provide preventive maintenance for the Genomics core used by the CCR. All maintenance services shall be performed on-site in accordance with the manufacturer’s standard commercial maintenance practices. Coverage includes free reagent replacement upon hardware failure, one preventive maintenance visit, remote technical support, 2 business day on site support, software and hardware updates, on site application support, and discounts on advanced training.

3.1 PREVENTATIVE MAINTENANCE

Contractor shall perform one (1) preventive maintenance inspection (PMI) during the contract period. Technically qualified factory-trained personnel shall perform service. The service shall consist of a thorough cleaning, calibration, adjusting, inspection, and testing of all equipment in accordance with the manufacturer’s latest established service procedures. All equipment shall be operationally tested at the end of the preventive maintenance inspection to assure optimum and efficient performance.

3.2 EMERGENCY SERVICE

Unlimited on-site, emergency repair service visits shall be provided during the term of this contract at no additional cost to the government. Emergency services shall be provided during normal working hours (9 to 5 PM) Monday through Friday excluding Federal Holidays. The Contractor shall also provide an on-site response within four (4) hours. The on-site response shall include a qualified factory-trained service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Emergency service calls shall not replace the necessity for planned preventative maintenance. All labor and travel will be included.

The Contractor shall provide unlimited technical support through email and a hot-line number for telephonic trouble-shooting for the instrument, applications and bioinformatics during normal working hours, except Federal holidays

3.3 SOFTWARE SUPPORT

The Contractor shall provide software service as well as both critical and non-critical updates in accordance with the manufacturer’s latest established service procedures, to include remote (e.g. telephone and e-mail) access to technical support for use of program software and troubleshooting of the software systems, at no additional cost to the Government.

The Contractor shall seek advance approval for the installation of all software updates and revisions from the Government. Software updates and revisions shall not be implemented until the Contractor has received Government approval.

Defective software shall be replaced at no additional cost to the government.

The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for troubleshooting for the instrument and clinical application support (M-F 8am-9pm), excluding Federal holidays.

Clinical technical telephone support shall be available 24x7.

Troubleshooting for the instrument and clinical application support shall be provided Monday – Friday, 8:00 a.m. – 9:00 p.m. EST/EDT, excluding Federal public holidays as defined by 5 U.S.C. 6103. Information on observed holidays may be located on the OPM website located here:

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/

4.0 SPECIAL ORDER REQUIREMENTS

4.1 REPLACEMENT PARTS

The contractor shall furnish all required replacement parts at no additional cost to the Government. Parts shall be new or re-manufactured to original equipment specifications. Hardware updates will be provided

4.2 KEY PERSONNEL

Technically qualified factory-trained personnel with a minimum of three (3) years factory training and experience in the servicing of the instrument shall perform service as covered by this contract. All primary service personnel shall have at least one backup support person with at least the same level of expertise on the equipment covered by this contract.

5.0 TYPE OF ORDER

This is a firm-fixed price purchase order.

The services acquired under this contract are severable services. Funds are only available for use for the contract line item number (CLIN) to which they are obligated. Unused funds from one CLIN or option period may not rollover for use in other periods or CLINs.

6.0 PERIOD OF PERFORMANCE

The period of performance for this order shall be for twelve (12) months from the effective date, with four (4) 12-month option periods.

The anticipated period of performance is:

7.0 PLACE OF PERFORMANCE

Remote support and services shall be provided at the Contractor’s facilities.

Onsite services shall be performed at the following location:

NIH, NCI

37 Convent Dr Bethesda, MD 20892

NOTE: Exact place of performance information – including building and room information – shall be provided at time of award.

7.1 DELIVERY & ACCEPTANCE

Pursuant to FAR clause 52.212-4, all work described in the SOW to be delivered under this contract is subject to final inspection and acceptance by an authorized representative of the Government. The authorized representative of the Government is the Contracting Officer’s Representative (COR), who is responsible for inspection and acceptance of all services, materials, or supplies to be provided by the Contractor.

All services delivered to the COR will be deemed to have been accepted 30 calendar days after date of delivery, except as otherwise specified in this task order, if written approval or disapproval has not been given within such period. The COR’s approval or revision to the services delivered shall be within the general scope of work stated in this task order.

COR: TBD AT AWARD