DRAFT SOW Fire Reporting System 2024 16Apr2024.pdf

STATEMENT OF WORK

Fire Reporting System Software Updates/Maintenance

Buckley Space Force Base (BSFB) CO 80011 16 April 2024

1.0 Introduction and Overview

The 460th Civil Engineering Squadron (CES) has a requirement to purchase software maintenance for a government-owned Fire Reporting System License.

These plans are authorized by UL-1981, Standard for Central-Station Automation Systems Certification Program, for the Buckley, SFB Fire Reporting System Licensing.

2.0 Scope of Work

The 460th CES has a requirement to purchase the BSFB Fire Reporting System UL- 1981 Software Updates for the government-owned fire reporting software license.

This will include quarterly site visits for system patching/security updates, support plan for system patching/security updates, software upgrades, training, and 24/7/365 phone support for the Fire Department alarm shop and the 911 operators in Building 1028, 1005, 1007 and/or 806.

2.1 Requirements

The software Updates/Maintenance plan will provide the following:

- 24/7/365 telephone support by dialing 407- 345-1550 and giving the BSFB serial number.

- Software updates to the proprietary Alarm Station Servers. Software updates typically resolve reported issues and increase system performance characteristics. Software upgrades include but not limited to software releases containing new features or major version changes.

- 24/7/365 access to the Contractor’s Support Portal via the Internet that will contain an interactive technical support web forum. The Support Portal will include at a minimum the latest program updates available for immediate download, program update logs, technical notes.

- Four quarterly on-site visits of up to a maximum of four (4) days per visit (6 hours/day exclusive of breaks and meals). The on-site services include but limited to security patching/security updates, general diagnostics, system grooming, system upgrades, problem resolution, and preventative maintenance tasks to ensure optimal system operating condition. Updates to licensed software programs will be provided in CD format. Quarterly visits will be conducted in May, August, November and February. The first quarterly visit will begin May 2024. The contractor will provide to the COR the itinerary within 15 business days of scheduled visit.

- Onsite training services of up to 6 hours per quarterly visit by request. The government will submit a training agenda (operator, manager, or administrative level training requirements and preliminary schedule) 30 days prior to visit for contractor review/approval and for scheduling of appropriate technician/trainer.

Buckley SFB Fire Reporting System is not on the NIPRNet so the SSL Secured Online Remote Diagnostics system for fast problem resolution and system diagnostics cannot be used.

The government will assign a representative to escort contractor personnel during the visit to ensure all contract requirements have been met. Contractor will provide a detailed status report with security patching/security updates, general diagnostics, system grooming, system upgrades, problem resolution, and preventative maintenance tasks conducted to the COR within 15 calendar days after the quarterly visit.

Security Content Automation Protocol (SCAP) scans will be provided to the contractor quarterly to aide in the review and evaluation of system prior on-site visit.

3.0 Period of Performance

The period of performance for this contract will include one base year and four option years.

4.0 Federal Holidays

The contractor will not schedule on-site visits on the following holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

5.0 Security Requirements

Contractor employees shall comply with BSFB security requirements imposed by the Installation Commander at all times while on BSFB premises. The Contractor shall obtain all necessary passes, decals, badges, or other items required for access to perform contract services on BSFB. The Contractor is responsible for accountability of all such media, which shall be surrendered to the 460th Security Forces Squadron (SFS) Pass and Registration Section upon completion or termination of the contract or upon termination of an individual’s employment for the Contractor. The Contractor shall comply with all BSFB policies regarding entry to the installation, rules of the road, contingency operations compliance, and photography prohibitions. Contractor employees are authorized entry to the installation for the purpose of work under this contract only and are not authorized in other facilities or areas without prior government authorization.

Due to safety/security requirements, Contractor personnel shall be required to fluently speak, comprehend, read, and write English.

5.1 Base Access

The Contractor must be aware that entry requirements are subject to change due to installation and world situations. All employees may be subject to a background check through the FBI for base access. To gain unescorted access on to BSFB, the contractor will obtain a Defense Biometric Identification System (DBIDS) card. The DBIDS paperwork must be submitted to the CO for SFS approval before the card can be issued to the contractor. IAW BSFB IDP: 21.2.

Contractor/Vendors requiring recurring access for over 90 days should obtain a DBIDS Card. Contractor/Vendors requiring access less than 30 days will receive a temporary visitor pass. Contractor/Vendors will be required to have an authorized sponsor, DBIDS application or access roster on file at the VC and a favorable background check. The Government will assist the contractor to coordinate security matters with the SFS and other base agencies, as needed.

Current security access restrictions at Mississippi Gate require all large commercial or delivery/contract vehicles to enter through the designated LVIP.

Vehicles subject to search are defined as any vehicle with three or more axles, any marked contractor vehicle, any contractor vehicle towing an enclosed trailer or enclosed truck bed. All contractor vehicles may be subject to search prior to gaining base entry. The Contractor should plan and allow for delays as a result of increased and ever- changing security procedures.

5.2 Contract Personnel Requirements

The Contractor shall not employ persons for work on this contract who are identified to the Contractor by the CO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

5.3 Reporting Requirements

Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security or well-being of DoD personnel, contractor personnel, resources, and classified or unclassified defense information.

No lead or lead based paints, asbestos containing materials, or PCB's shall be used on this project. The Contractor shall provide a certification that none of these materials were used on the project and provide to the 460 CES/CEIE Toxics Program Manager at the time of project completion.

5.4 Physical Security

The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

5.5 Heightened Security and Force Protection Conditions (FPCONs) During times of heightened security, entry onto and around the base will be significantly restricted. The Contractor shall make concessions for potential delays caused by security measures and will ensure that timely and successful completion of scheduled duties is accomplished.

5.6 OPSEC

The Contractor executing the Contract, will not have access to any form of critical information or activities in performance of the contract. The Contractor will return all building plans, diagrams, blueprints, maps, and other infrastructure information, if provided by 460 CES. 460 CES will account for materials and ensure destruction is consistent with OPSEC measures as needed.

5.7 Safety Requirements and Reports

The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

5.8 Contractor Registration

The contractor must have current registration though System for Award Management (SAM), www.sam.gov. Contractor shall be required to invoice through the Wide Area Workflow (WAWF) System at https://wawf.eb.mil. More information regarding WAWF will be provided upon contract award.

http://www.sam.gov/ http://www.sam.gov/ https://wawf.eb.mil/ https://wawf.eb.mil/ https://wawf.eb.mil/ https://wawf.eb.mil/