Draft SOW.pdf

Rev 3/31/16

Statement of Work ADN Schneider Maintenance Service Contract

1. INTRODUCTION

This Statement of Work (SOW) outlines the requirements for a firm-fixed-price service maintenance contract with Schneider Electric. The contract is to ensure manufacturer-recommended preventive and corrective maintenance, and repair services are conducted by qualified technicians on the Schneider Electric/APC Uninterruptible Power Supply (UPS), Power Distribution Units (PDU), and In-Row Cooler (IRC) components located in Building 540 Area Distribution Node (ADN) at NSWC Corona. The purpose of this contract is to ensure the continuous and reliable operation of this critical infrastructure supporting NSWC Corona mission essential business IT systems.

2. BACKGROUND

The ADN has proprietary environmental and electrical power components in operation and supporting NSWC Corona’s mission essential business IT network components which cannot be serviced using local facilities support. For the ADN to be properly maintained, a multi-year outside support contract is required.

3. SCOPE

The Contractor shall provide a comprehensive maintenance program for all Schneider Electric/APC Uninterruptible Power Supply (UPS), Power Distribution Unit (PDU), and In-Row Cooler components located within the ADN. This program shall include all necessary trained and certified personnel, supervision, tools, materials, and equipment to perform the services described in Section 5 - REQUIREMENTS of this SOW.

4. APPLICABLE DOCUMENTS

N/A.

5. REQUIREMENTS

5.1 Preventive Maintenance (PM)

The Contractor shall execute a complete preventive maintenance program in strict accordance with the original equipment manufacturer’s (OEM) most current recommended schedules and procedures per component to ensure optimal performance and to identify potential issues before they result in equipment failure. This includes, but is not limited to, all prescribed inspections, testing, cleaning, and calibration of the covered equipment. The Contractor shall provide a detailed PM schedule for approval by the Government and will be responsible for tracking and completing all scheduled services.

5.2 Corrective Maintenance and Repair

The Contractor shall provide on-demand corrective maintenance and repair services to address equipment alarms, malfunctions, and failures. This includes troubleshooting, diagnosis, and replacement of faulty components to restore the equipment to full operational status. The Contractor shall provide a Return Material Authorization (RMA) process if a part is not locally available and must be shipped from another location to ensure timely repair of equipment. This service shall be available 24 hours a day, 7 days a week, including federal holidays. The Contractor must adhere to the following response times:

• Emergency Repairs: Within 4 hours of notification for critical failures impacting mission-essential operations.

• Urgent Repairs: Within 8 hours of notification for non-critical but significant system degradations.

• Routine Repairs: Within 24 hours of notification for minor issues that do not pose an immediate risk.

5.3 Reporting and Documentation:

Upon completion of any maintenance or repair action, the Contractor shall provide a detailed service report within 48 hours. This report shall include, at a minimum:

• Date and time of service.

• Identification of equipment serviced.

• A detailed description of the work performed.

• A list of all parts and materials used.

• The status of the equipment upon completion of the service.

• Recommendations for any further actions or monitoring.

6. GOVERNMENT FURNISHED PROPERTY

The government will provide the contractor with access to the equipment and any available documentation, including as-built drawings and previous maintenance records as required to assist in performance of duties explained in this SOW.

7. DELIVERABLES

7.1 Contractor Responsibilities

• Provide certified and trained technicians to perform all preventive maintenance work according to the manufacturer’s recommended schedule.

• Provide certified and trained technicians to perform all corrective repair work per the manufacturer’s specifications.

• Schedule all preventive maintenance visits with the government point of contact at least two weeks in advance.

• Provide all necessary tools, testing equipment, and replacement parts to perform all necessary work.

• Respond to emergency corrective maintenance or repair calls within 4 hours of notification.

• Provide a Return Material Authorization (RMA) process

• Respond to non-emergency but urgent corrective maintenance calls within 8 hours of notification.

• Respond to non-emergency routine corrective maintenance calls within 24 hours of notification.

• Comply with all security and safety regulations of NSWC Corona and the ADN facility.

7.2 Government Responsibilities

• Provide the contractor with access to Building 540 ADN and the equipment to be supported.

• Provide a designated point of contact to coordinate with the Contractor.

• Ensure a safe work environment for the Contractor's personnel.

7.3 Deliverables and Reporting

Following each preventive maintenance visit, the contractor shall provide a detailed written report to the government point of contact. The report shall include:

• A summary of all checks performed and their results.

• Any deficiencies found and the corrective actions taken.

• Recommendations for any necessary future repairs or upgrades.

7.4 Security

Contractor personnel shall comply with all security procedures required for access to NSWC Corona. All contractor personnel may be subject to background checks.

THIS PAGE CONTAINS NECESSARY INFORMATION FOR THE PROCUREMENT ACTION

THAT IS PLACED IN OTHER SECTIONS OF THE CONTRACT

A. PERIOD OF PERFORMANCE / REQUIRED DELIVERY DATES

The contract will have a base period of one year from the date of award, with four (4) one-year option periods that may be exercised at the discretion of the Government.

• Base Year: 05/15/26 - 05/14/27

• Option Year 1: 05/15/27 - 05/14/28

• Option Year 2: 05/15/28 - 05/14/29

• Option Year 3: 05/15/29 - 05/14/30

• Option Year 4: 05/15/30 - 05/14/31

B. PLACE OF PERFORMANCE

NSWC Corona 1999 4th St.

Bldg. 540 Norco, CA 92860

C. SHIPPING ADDRESS

NSWC Corona 1999 4th St.

Bldg. 540 Norco, CA 92860

D. INSPECTION AND ACCEPTANCE

TBD

E. TECHNICAL POINT OF CONTACT

TBD