Draft SOW.pdf

“DRAFT”

AIRCRAFT MAINTENANCE SERVICES

STATEMENT OF WORK

70Z03825IB0000004

Attachment 1

1.0 General

1.1 Background

The United States Coast Guard (USCG) maintain and operates a fleet of MH65 aircraft. These aircraft return from various air stations to the Aviation Logistics Center (ALC) Short Range

Recovery (SRR) Division in Elizabeth City, NC to complete planned depot maintenance (PDM) every forty-eight (48) months. During this time, the aircraft are completely disassembled, cleaned, repaired, repainted and built back up before returning to the fleet. The USCG requires aircraft maintenance services to perform the disassembly, maintenance, repair, inspections, evaluations of sheetmetal and composite structures, electrical and electrical components, avionics and avionics components, dynamic components, landing gear and flight controls, along with the routing and verification of components, equipment and supplies on the SRR MH-65 aircraft.

1.2 Scope

For the entire duration of this contract (including option periods if exercised), the Contractor shall provide trained and qualified personnel to perform the required aircraft maintenance services listed in this Statement of Work (SOW). The efforts to be accomplished under this contract are scalable in nature to include other tasks and services that are not included in this

SOW. All tasks shall be specific to the operation of USCG aircraft or ALC industrial product lines.

1.3 Applicable Documents

1.3.1 Government Documents

The Contractor will have access to Government-owned technical documents throughout the period of performance of this contract. Before obtaining copies of these documents, Contractors shall be registered in the Defense Logistics Agency’s Joint Certification Program. More information on this certification can be located at http://www.dlis.dla.mil/jcp/. After ensuring registration, the Contractor shall complete DHS Form 11000-6, Sensitive but Unclassified

Information Non-Disclosure Agreement and provide copies to the Contracting Officer’s

Representative (COR) prior to commencement of services. Contractor shall remain registered in the Defense Logistics Agency’s Joint Certification Program for the duration of this contract to ensure access to the most current documents.

1.3.2 Compliance Documents

The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of this contract:

1.3.3 Reference Documents

The following documents may be helpful to the Contractor in performing the work described in this document:

http://www.dlis.dla.mil/jcp/

2.0 Specific Requirements/Tasks

2.1 Aircraft Mechanic I (Sheetmetal):

The Aircraft Mechanic I (Sheetmetal) troubleshoots malfunctions, repairs, and modifies aircraft structures and structural components. This mechanic reads and interprets technical maintenance manuals, service bulletins, technical orders, blueprints, sketches, engineering data, and other specifications to determine feasibility and method of repairing or replacing malfunctions or damaged components. These mechanics repairs, replaces, and rebuilds damage to aircraft structures or sheet metal systems, such as wings and fuselage and functional components including rigging and surface controls, using hand tools, power tools, machines and equipment such as shears, sheet metal brake, rivet guns and drills.

This mechanic will examine and prepare parts and items to locate defects; will prepare defective surfaces for successive operations by sanding, scraping, applying prepared solvents and cleaning agents.

This mechanic will be required to follow work orders, as assigned by the Program Manager. All work is subject to Government Quality Assurance (QA) review in process and upon completion for compliance with requirements, instructions, specifications, shop practices and procedures.

The mechanic shall work independently and complete all repairs and modifications in a timely manner; with minimal rework or discrepancies noted.

2.1.1 Position Qualifications

• Ability to demonstrate work methods and techniques.

• Ability to read, understand and apply trade or administrative guides, such as technical manuals, technical orders, blueprints, sketches, and other related documents.

• Ability to lift, reach, bend, walk, pull, sit, stand, crouch, stoop, kneel and stretch for prolonged periods of time. May be required to work in cramped, awkward and strained positions or required to climb ladders, work platforms, scaffolding and aircraft structures.

• Knowledge, skill, and ability to follow appropriate safety procedures common to the trade.

• Knowledge of specific hazardous materials and hazardous wastes procedures is necessary, including the proper fitting and usage of protective gear and completion of related training.

• Must be able to carry items up to 40 pounds, or heavier with assistance from other workers or weight lifting devices.

• May be required to wear cumbersome personal protective equipment (PPE) and clothing for Hazardous Material operations.

• Specialized experience in aviation sheet metal repair and experience related to

USCG aircraft specific models is highly desirable.

• Experience in aircraft sheet metal structures to include maintenance and repair with a minimum of five years practical experience.

• Technical capability/experience with aircraft, airframes, components and substructures. Should include maintenance of primary, secondary, and tertiary structures.

• Experience with USCG MH65 aircraft is highly desirable.

• Technical capability to assist in planned depot maintenance of USCG aviation assets.

• Ability to conduct research using USCG data systems such as Technical Manual

Application System (TMAPS) and Microsoft Office Suite, or similar type systems.

A minimum of five (5) years of practical experience is desired.

• Familiarity with Airbus Helicopters’ Original Equipment Manufacturer (OEM) manuals or similar OEM manuals, with the ability to research maintenance history, procedures and component limitations is desired.

• Technical capability to deal with aircraft upgrades and aging aircraft sustainment issues. Experience with new component integration and developing repair or replacement strategies for airframes, components and/or substructures.

• Capability to work in regulated areas with toxic materials present including hexavalent chromium and cadmium. This will include use of PPE, such as protective clothing, respirator, etc.

2.2 Aircraft Mechanic I (Composite):

The Aircraft Mechanic I (Composite) troubleshoots malfunctions, repairs, and modifies aircraft structures and structural components. This worker reads and interprets technical maintenance manuals, service bulletins, technical orders, blueprints, sketches, engineering data and other specifications to determine feasibility and method of repairing or replacing malfunctions or damaged components. This mechanic will repair and fabricate routine composite/plastic parts and aircraft structures using pre-constructed fixtures, molds and form blocks, by pouring liquid plastic compounds into molds or shaping, cutting, drilling and installing composite aircraft cowlings, windshields and canopies. This mechanic will make repairs by using common types of plastic resins and sheet stock such as polyesters, epoxies and acrylics to complete routine repairs and assignments.

This mechanic will examine and prepare parts and items to locate defects; will prepare defective surfaces for successive operations by sanding, scraping, applying prepared solvents and cleaning agents.

This mechanic will be required to follow work orders, as assigned by the Program Manager. All work is subject to Government QA review in process and upon completion for compliance with requirements, instructions, specifications, shop practices and procedures.

The mechanic shall work independently and complete all repairs and modifications in a timely manner; with minimal rework or discrepancies noted.

2.2.1 Position Qualifications

• Ability to demonstrate work methods and techniques.

• Ability to read, understand and apply trade or administrative guides such as technical manuals, technical orders, blueprints, sketches, and other related documents.

• Ability to lift, reach, bend, walk, pull, sit, stand, crouch, stoop, kneel and stretch for prolonged periods of time. May be required to work in cramped, awkward and strained positions or required to climb ladders, work platforms, scaffolding and aircraft structures.

• Knowledge, skill and ability to follow appropriate safety procedures common to the trade.

• Knowledge of specific hazardous materials and hazardous wastes procedures is necessary, including the proper fitting and usage of protective gear and completion of related training.

• Must be able to carry items up to 40 pounds or heavier with assistance from other workers or weightlifting devices.

• May be required to wear cumbersome PPE and clothing for Hazardous Material operations.

• Specialized experience in advanced composite repair and experience related to

USCG aircraft specific models is highly desirable.

• Experience in aircraft composite structures, to include maintenance and repair with a minimum of five (5) years practical experience or an Airframe and Powerplant

(A&P) certificate.

• Technical capability/experience with aircraft, airframes, components and substructures. Should include maintenance of primary, secondary, and tertiary structures.

• Experience with USCG MH65 aircraft is highly desirable.

• Technical capability to assist in planned depot maintenance of USCG aviation assets.

• Ability to conduct research using USCG data systems such as TMAPS and

Microsoft Office Suite, or similar type systems. A minimum of five (5) years of practical experience is desired.

• Familiarity with Airbus Helicopters’ OEM manuals or similar OEM manuals with the ability to research maintenance history, procedures and component limitations is desired.

• Technical capability to deal with aircraft upgrades and aging aircraft sustainment issues. Experience with new component integration and developing repair or replacement strategies for airframes, components and/or substructures.

• Capability to work in regulated areas with toxic materials present including hexavalent chromium and cadmium. This will include use of PPE such as protective clothing, respirator, etc.

2.3 Aircraft Mechanic I (General)

The Aircraft Mechanic I (General) tasking listed below encompasses Aircraft Mechanic I positions assigned to Disassembly, Back-Shop, Fuel Cell Shop, Assembly, and End of Line, and shall provide aircraft mechanical duties for the SRR Product Line and/or throughout ALC. This

Aircraft Mechanic I (General) duties will include, but is not limited to:

• Repair and maintain various mechanical, fuel and hydraulic systems.

• Perform flight line maintenance of assigned and transient operational aircraft, including functional testing, troubleshooting, and repairing all airframe mechanical systems, or post assembly checkout, adjustment, and repair of overhauled and modified aircraft to prepare for and correct deficiencies found on functional flights.

• Will be required to follow work orders, as assigned.

• Check a variety of complex technical guides to ensure they include up-to-date changes.

• Report errors and poorly presented or confusing information to the COR.

• Demonstrate or explain proper techniques, method of operation, and safety practices.

• Observe performance and work with the employee, leader, or supervisor to resolve problems.

• Maintain a clean and safe work area.

• Cleans, lubricates, and maintains tools and equipment.

• May transport, store, or use hazardous wastes and materials (HAZMAT) during operations.

• Perform other Aircraft Maintenance duties as required.

• Shall work independently and complete all repairs and modifications in a timely manner, with minimal rework or discrepancies noted.

2.3.1 Position Qualifications

• Minimum of two (2) years of aircraft related mechanical experience or an A&P certificate.

• Ability to demonstrate work methods and techniques.

• Possess extensive knowledge of a wide variety of parts, components, and complex assemblies associated with aircraft systems.

• Because of the complicated ways in which these major assemblies, systems, and surfaces are installed, fit, and work together, must have more ability to rig, function test, or troubleshoot the systems; determine when they are operating properly or whether portions of the system must be repaired or replaced; and the type and extent of adjustment and alignment needed.

• Have knowledge of the make-up, operation, installation, and adjustment of a variety of major interrelated and/or integrated aircraft systems, subsystems, and assemblies such as fuel and hydraulic systems, flight control systems, instrumentation systems, engine(s), landing gear assemblies, airframe, and control surfaces.

• Have skill in the use of standard and specialized tools and the equipment of the trade including fixtures, templates, scales, test stands and external power sources.

• Have skill in reading and understanding data and settings from cockpit instruments and gauges.

• Have knowledge of activity supply procedures to be able to initiate requisitions for needed parts and supplies and has a thorough knowledge of the publication order system to obtain the most up-to-date technical manuals and to propose changes to publications when they find a discrepancy.

• Ability to read, understand and apply trade or administrative guides such as technical manuals, technical orders, blueprints, sketches, and other related documents.

• Ability to, reach, bend, walk, pull, sit, stand, crouch, stoop, kneel and stretch for prolonged periods of time. Frequently lift parts and equipment that weigh up to 20 pounds.

• Occasionally, may lift and carry items that weigh up to 50 pounds with mechanical lifting devices or assistance from other workers, if required.

• May be required to work in cramped, awkward and strained positions or required to climb ladders, work platforms, scaffolding and aircraft structures.

• Capability to work in regulated areas with toxic materials present including hexavalent chromium and cadmium. This will include use of Personal Protective Equipment (PPE) such as protective clothing, etc.

• Knowledge, skill and ability to follow appropriate safety procedures common to the trade.

• Knowledge of specific hazardous materials and hazardous wastes procedures is necessary, including the proper fitting and usage of protective gear and completion of related training.

• Skilled in the use of standard and specialized tools and the equipment of the trade including fixtures, templates, scales, test stands and external power sources.

• Technical capability/experience with aircraft, airframes, components, and substructures.

Should include maintenance of primary, secondary, and tertiary structures.

• Technical capability to assist in PDM of USCG aviation assets.

• Ability to conduct research using USCG data systems such as TMAPS, or similar type systems.

• Familiarity with OEM’s manuals or similar manuals with the ability to research maintenance history, procedures and component limitations is desired.

• Technical capability to deal with aircraft upgrades and aging aircraft sustainment issues.

Experience with new component integration and developing repair or replacement strategies for airframes, components, and/or substructures.

• Knows activity supply procedures to be able to initiate requisitions for needed parts and supplies and has a thorough knowledge of the publication order system to obtain the most up-to-date technical manuals and to propose changes to publications when they find a discrepancy.

2.3.2 Tasking

The tasking of this position will be to provide aircraft mechanical duties for the SRR Product

Line and/or throughout ALC. The primary tasking of this position will include, but is not limited to:

2.3.2.1 Disassembly

Conducting the Disassembly Phase of the PDM process. This includes complete disassembly of the aircraft and preparation for blast, within six (6) workdays of receipt of the aircraft. Routing of required parts will be accomplished throughout the Disassembly Phase and completed no later than nine (9) workdays of receipt of aircraft. When all aspects of the Disassembly Phase have been completed, and prior of receipt of another aircraft, this position will perform other aircraft mechanical duties for the SRR Product Line and/or throughout Aviation Logistics Center (ALC).

2.3.2.2 Back-Shop/Fuel Cell Shop

Supporting the Assembly phase of the PDM process. This requirement includes but is not limited, the disassembly, breakdown, cleaning, inspection, evaluation, buildup and assembly of components, parts, and assemblies associated with the PDM process. This tasking is not limited to aircraft/hangar deck specific areas and based on priorities, will perform other aircraft mechanical duties for the SRR Product Line and/or throughout ALC.

2.3.2.3 Assembly

This requirement includes complete assembly of the aircraft and preparation for Final QA and

Final paint, within Thirty-Eight (38) workdays of receipt of the aircraft. This requirement also includes but not limited to, inspection, evaluation, buildup and installation of components, parts and assemblies associated with the PDM process. When all aspects of the assembly phase have been completed and prior of receipt of another aircraft, or when higher PDM priorities dictate, this position will perform other aircraft mechanical duties for the SRR Product Line and/or throughout ALC.

2.3.2.4 End of Line

This requirement includes the complete preparation and servicing of the aircraft during ground runs, test flights, and certification flights. This also includes towing, fueling, re-working, troubleshooting, and repairing any discrepancies generated through this phase of PDM. When all aspects of the end of line phase have been completed and prior of receipt of another aircraft, or when higher PDM priorities dictate, this position will perform other aircraft mechanical duties for the SRR Product Line and/or throughout ALC.

2.4 Aircraft Mechanic I (Electrical/Avionics)

The Aircraft Mechanic I (Electrical/Avionics) shall provide aircraft electrical/avionics duties for

SRR Product Line and/or throughout ALC. The Aircraft Mechanic I (Electrical/Avionics) duties will include, but is not limited to:

• Tests, troubleshoots, analyzes, modifies, and repairs electrical systems and components.

• Traces hard to located and intermittent electrical defects and problems using a variety of meters and devices.

• Sets up and operates computerized circuit analyzing equipment to run established and new diagnostic problems in various test modes to test aircraft electrical circuitry and interconnecting cabling of the entire aircraft or individual systems such as radar, navigational computers, and radio flight control.

• Assist engineering personnel in developing modifications and changes on electrical, electronic, instrument, and other integrated electrical systems.

• Sets up and operates of computerized multiple circuit analyzing equipment in manual, semiautomatic, or automatic mode to run existing and new diagnostic programs to test and analyze aircraft electrical circuitry and interconnecting cabling of systems such as navigational computers, radar, and related equipment to repair discrepancies.

• Will have the ability to perform a full range of aircraft electrical/avionic maintenance, repairs, modifications, inspections in accordance with approved methods, techniques, practices, and certifies accomplished work.

• Ability to adjust, repair, or replace electrical wiring systems.

• Experience in the installation and removal of electrical/avionic components.

• Experience in troubleshooting and repair of aircraft interface issues with electrical/avionic components, antennas, radar systems, navigation systems, and flight director systems.

• Shall work independently and complete all repairs and modifications in a timely manner;

with minimal rework and discrepancies noted.

2.4.1 Position Qualifications

• At least four (4) years of documented experience in aircraft electrical/avionic installation, troubleshooting and repair.

• Ability to demonstrate work methods and techniques.

• Ability to read, understand and apply trade or administrative guides, such as, technical manuals, technical orders, and other related documents.

• Ability to perform a full range of aircraft electrical/avionic maintenance, repairs, modifications, inspections in accordance with approved methods, techniques, practices and certifies accomplished work.

• Ability to adjust, repair, or replace electrical wiring systems.

• Experience in installation and removal of electrical/avionic components.

• Experience in troubleshooting and repair of aircraft interface issues with electrical/avionic components, antennas, radar systems, navigations systems, and flight director systems.

• Ability to lift, reach, bend, walk, pull, sit, stand, crouch, stoop, kneel and stretch for prolonged periods of time. May be required to work in cramped, awkward and strained positions or required to climb ladders, work platforms, scaffolding and aircraft structures.

• Knowledge, skill, and ability to follow appropriate safety procedures common to the trade.

• Must be able to carry items up to forty (40) pounds, or heavier with assistance from other workers or weightlifting devices.

• Knowledge of specific hazardous materials and hazardous wastes procedures is necessary, including the proper fitting and usage of protective gear and completion of related training.

• Experience with USCG MH-65 aircraft is highly desirable.

• Technical capability to assist in PDM of USCG aviation assets.

2.4.2 Tasking

The tasking of this position will be to provide aircraft electrical/avionics duties for the SRR

Product Line and/or throughout ALC. The primary tasking of this position will include, but is not limited to:

2.4.2.1 Phase Zero/TCTO/Rewire

This requirement includes correcting EWIS discrepancies, completing Time Compliance

Technical Orders (TCTO), and completing wiring inspections, modifications, and rewire/repairs in preparation for DITMCO testing, normally within Seven (7) workdays of receipt of the aircraft. This requirement also includes but not limited to, inspection, evaluation, buildup and installation of electrical components, parts and assemblies associated with the PDM process.

When all aspects of the Phase Zero/TCTO/Rewire phase have been completed and prior of receipt of another aircraft, or when higher PDM priorities dictate, this position will perform other aircraft electrical/avionics duties for the SRR Product Line and/or throughout ALC

2.4.2.2 DITMCO

This requirement includes troubleshooting and correcting DITMCO discrepancies, completing rewire/repairs in preparation for the Assembly Phase of PDM normally within Five (5) workdays of receipt of the aircraft. This requirement also includes but not limited to, inspection, evaluation, buildup and installation of electrical components, parts and assemblies associated with the PDM process. When all aspects of the DITMCO phase have been completed and prior of receipt of another aircraft, or when higher PDM priorities dictate, this position will perform other aircraft mechanical duties for the SRR Product Line and/or throughout ALC.

2.5 Aircraft Mechanic Helper (Disassembly)

The Aircraft Mechanic Helper shall perform disassembling, cleaning, prepping, and routing of aircraft parts and components. When all aspects of the primary tasking have been completed or priorities dictate, this position will perform other aircraft helper duties for the SRR Product Line and/or throughout ALC. The Aircraft Mechanic Helper shall work directly with more skilled personnel to perform a variety of routine tasks. The Aircraft Mechanic Helper duties shall include, but are not limited to:

• Assist in the disassembly of aircraft or major components for overhaul or modification.

• Observe work processes and after appropriate instruction, select tools and supplies for proper usage to assist in removal of major components of aircraft structure or systems such as control surfaces, fairings, access panels, doors, hatches, landing gear assemblies, engines, activator units, tubing, electrical wiring, and control cables.

• Read blueprints and sketches to understand the functions of the parts or units and discusses with lead personnel how to plan and carry out work e.g., component removal;

finding faulty parts or units; and how to comply with safety practices including positive tool control.

• Perform routine duties such as furnishing materials, tools and supplies to mechanic;

lifting and holding materials in place during operation; cleaning work areas and machines, tools and equipment.

• Clean aircraft, interior and exterior parts and assemblies with solvents or other cleaning solutions.

• May assist flight line mechanic in servicing and repairing aircraft prior to flight.

• May work as part of a team, under the direction of higher-grade employees, in order to accomplish larger and more complex operations such as jacking and leveling aircraft, installing and adjusting engines, landing gear assemblies, instrument panels, flight control systems, and movement of aircraft.

• Perform other Aircraft Mechanic Helper duties as required.

2.5.1 Position Qualifications

• Minimum of one (1) year aircraft related mechanical experience.

• Ability to operate power and/or hand tools and equipment such as pliers, wrenches, screwdrivers, torque wrenches, micrometers, go-no-go gauges, multi-meters, feeler gauges and tension meters.

• Proper use of tools and equipment and the duties performed, require continual care and attention to both avoid accidents and to finish the work properly. Prior job experience or on-the-job training is normally required to gain this ability.

• Work assignments, not detailed in the workbook or in Maintenance Procedure Cards, require remembering directions and sequences.

• With appropriate training and experience, the employee must develop the ability to read, understand and apply trade or administrative guides such as technical manuals, technical orders, blueprints, sketches, and other related documentation.

• Possess knowledge, skill, and ability to follow appropriate safety procedures common to the trade.

• In addition, knowledge of specific hazardous materials and hazardous wastes procedures is required including fitting and usage of protective gear and completion of related training.

2.5.2 Tasking

The primary tasking of this position will be disassembling, cleaning, prepping and routing of aircraft parts and components. When all aspects of the primary tasking have been completed, or priorities dictate, this position will perform other aircraft helper duties for the SRR Product Line and/or throughout ALC.

3.0 Contractor Personnel

The Contractor shall be fully proficient at the required services at the time of contract award and shall maintain full proficiency for the life of the contract. The Contractor shall accomplish the assigned tasking by employing and utilizing qualified personnel with the appropriate combination of education, training and experience as outlined under section 2.0.

3.1 Qualified Personnel

All services provided under this contract shall be supervised by Contractor employees fully qualified in the relevant profession, trade or field, and holding any licenses required by law. The

Contractor shall maintain records for all personnel hired under this contract. At a minimum, the

Contractor shall maintain records that support the personnel hired met the minimum qualifications of the position. These records shall be made available to the Contracting Officer

(KO) or designee upon request.

3.1.1 The contractor shall provide personnel with the following minimum capability:

• Ability to read, write, speak and understand English fluently.

• Shall be citizens of the United States.

3.2 Required Services

These required services include, but are not limited to:

a. Aircraft Mechanic 1 (1st Shift)

i. 6 Sheetmetal

ii. 5 Composite

iii. 8 Disassembly

iv. 3 Back-Shop/ Fuel Cell Shop

v. 3 Assembly

vi. 2 End of Line

vii. 2 Electrical/Avionics

viii. 2 Helpers Disassembly

b. Aircraft Mechanic I (2nd Shift)

i. 3 Sheetmetal

ii. 4 Composite

iii. 2 Disassembly

iv. 2 End of Line

3.2.1 The USCG will continuously monitor its needs to ensure the proper number of positions and mix of skills are being acquired. In the event that the USCG requires changes to either the skill mix or the number of positions, the KO will notify the Contractor and negotiate the changes.

3.3 Qualified Personnel

The Contractor will have access to Government owned technical documents throughout the period of performance of this contract. Before obtaining copies of these documents, Contractors shall be registered in the Defense Logistics Agency’s Joint Certification Program. More information on this certification can be found at http://www.dlis.dla.mil/jcp/. After ensuring registration, the Contractor shall complete DHS Form 11000-6, Sensitive but Unclassified

Information Non-Disclosure Agreement and provide copies to the COR prior to commencement http://www.dlis.dla.mil/jcp/ of services. Contractor shall remain registered in the Defense Logistics Agency’s Joint

Certification Program for the duration of this contract to ensure access to the most current documents.

3.4 Key Personnel

Subject to the Key Personnel and/or Facilities clause (Homeland Security Acquisition Regulation

3052.215-70), the Contractor has the right to remove or replace personnel assigned to perform services under this contract and to substitute other qualified personnel in lieu thereof. Before removing or replacing any key personnel, the Contractor shall notify the KO in writing a minimum of thirty (30) calendar days prior to the effective date before the change becomes effective. The Contractor shall submit sufficient information to support the proposed action and to enable the KO to evaluate the potential impact of the change on this contract. The Contractor shall not remove or replace key personnel until the KO approves the change. However, in the event that a Contractor employee voluntarily leaves the company or the Contractor has to immediately remove an employee for any reason, the Contractor shall provide notice to the

USCG as soon as the vacancy is known.

3.4.1 List of Key Personnel

The USCG has determined that Key Personnel will consist of the following positions:

a. Aircraft Mechanic I (Sheetmetal, Composite, Disassembly, Back-Shop, Assembly, End of Line and Electrical/Avionics)

b. Aircraft Mechanic Helper (Disassembly)

3.5 Contractor Employee Identification

Contractor employees working on-site at Government facilities shall be issued a Government

Identification (ID) badge as part of the orientation process. Common Access Cards (CAC) will also be issued to Contractor employees through the Contractor Verification System (CVS) as the official Department of Homeland Security (DHS) identification card for Contractor employees.

The CAC and/or ID badge will be used to grant access to DHS installations and buildings. It is also used to access DHS networks and secure websites as required. The Contractor employee’s

Government ID badge and CAC shall be returned to the COR upon employee dismissal or completion/termination of the contract. Failure to return the Government ID may result of non-payment of the final invoice for that employee. This is not the process on the Aviation Logistics

Center ALC Form BOD13 (Employee Check Out Sheet, ALC Contractor Personnel). The ALC

Badge and CAC is turned into the Military Personnel Office by this process.

3.5.1 Contractor employees working on-site at Government facilities shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering

Government telephones, in e-mail messages, etc.). Unless otherwise specified in the contract, each Contractor employee shall wear the Government ID badge at all times when performing work under this contract at a Government site. Contractor employees shall wear all identification and visitor badges in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement, i.e., when considered a Foreign Object Debris (FOD) hazard.

3.5.2 Contractor employees visiting Government facilities shall wear a Contractor issued ID badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall coordinate all site visits with the COR and comply with all Government escort rules and requirements.

3.6 Contractor Employee Conduct

Contractor employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at

Government facilities. The Contractor shall ensure Contractor employees present a professional appearance for the position held at all times and that their conduct shall not reflect discredit on the United States or the DHS. The Contractor shall ensure Contractor employees understand and abide by DHS established rules, regulations and policies concerning safety and security.

3.6.1 Contractor employees performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of

Interest (OCI) as defined in Federal Acquisition Regulation (FAR) Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such

OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

3.7 Removing Contractor Employees for Misconduct or Security Reasons

The Government may, at its sole discretion, direct the Contractor to remove any Contractor employee from DHS facilities for misconduct, non-performance, or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The KO will provide the Contractor with a written explanation to support any direction to remove a Contractor employee.

3.7.1 The Government also has the right to request removal or replacement of Contractor employees for any other reason not stated herein, provided that the KO has given written notice to the Contractor a minimum of thirty (30) calendar days prior to the effective date, unless the removal is for violation of a policy or regulation that makes immediate removal necessary.

3.8 Replacement of Personnel

The Contractor will be permitted a break in services rendered for a period not to exceed ten (10) workdays, whether the requirement for removal or replacement of personnel is at the request of the Government or the Contractor. It is recognized that when replacements, transfers, and reassignments of Contractor personnel are made for the convenience of the Contractor, all costs incurred will be at Contractor’s expense. Replacements, transfers, and reassignments of

Contractor personnel are deemed to be at the convenience of the Contractor when:

• Replacement of Contractor personnel is required because of voluntary or involuntary termination of employment with the Contractor.

• Contractor personnel are incapacitated due to injury or illness for a period in excess of thirty (30) calendar days, or the death of Contractor personnel.

• Replacement or transfer of Contractor personnel is initiated at the request of the

Contractor.

3.8.1 The Contractor shall submit resumes for all replacement individuals whenever a change in personnel occurs, in order to verify the replacement meets the required qualifications. The

KO and COR will review all resumes and provide notice to the Contractor as to whether or not a resume is considered to meet the required qualifications. If a resume does not meet the required qualifications, the Contractor shall provide a replacement resume.

3.9 Evaluation of Requirements upon Removal of Personnel

In the event that personnel are removed either by the Government or the Contractor, the USCG may evaluate the position and make a determination on whether or not a need still exists for that position. In the event that the USCG decides not to replace the position at that time, the USCG will inform the Contractor in writing. If there is a need to fill the position at a later date, the

Contractor will be notified and the procedures for replacement of personnel will be applicable.

3.10 Proposal of Contractor Employees Previously Removed

The Contractor shall request approval from the KO, in writing, prior to proposing an employee for performance under this contract who has previously been removed from any Government

Contract at the direction or request of the Contracting agency. The request shall include an explanation for the previous removal(s), Contractor's plan to mitigate risk of future removal if approved, unique experience/qualifications of proposed employee, and demonstration of benefit to the Government of granting approval.

4.0 Other Applicable Conditions

4.1 Security

The Government reserves the right to require Contractor personnel to “sign-in” upon entry and

“sign-out” upon departure from the Government facilities. Certain Government agencies may have security requirements, which necessitate the use of building access passes. No direct charges to any order or order issued under a contract may be made for personnel or facility security clearances.

4.1.1 Contractor personnel performing this work will be given access to USCG information and databases as required. This access will be permitted to the maximum extent practicable. All information used is the exclusive property of the USCG and may not be released to other organizations or used for other projects without written consent from Commanding Officer, USCG, ALC. For access to USCG Facilities and Information Technology (IT) systems, the following must be adhered to:

4.1.2 DHS Sensitive Systems Policy Directive 4300A section 4.1.1.d states: “No Contractor employee shall be granted access to DHS systems without having a favorably adjudicated

Background Investigation (BI) as defined in DHS Management Directive 11055, Suitability

Screening Requirements for Contractors.

4.1.3 All Contractor employees requiring access to “privileged accounts” must complete a

NACI background investigation with favorable results. Contactor employees who are members of the following teams will require access to “privileged accounts”; Information Security Team, Client Services Team, Database Management Team, and the Systems Engineering Team.

4.1.4 The Contractor Employee shall only access those areas of USCG IT resources (e.g.

computer equipment, networking equipment, telecommunications equipment, cabling, network drives, computer drives, network software, computer software, software programs, intranet sites, internet sites) explicitly stated in this contract and/or approved by the COR in writing as necessary for performance of work under this contract. Any attempts by Contractor employees to gain access to any IT resources not explicitly authorized by the COR is strictly prohibited. In the event of violation of this provision, Contractor employees may be subject to the immediate removal. Contractor employee access to USCG networks from a remote location is a temporary privilege for the mutual convenience it offers while the Contractor employee performs business for the USCG. It is not a right, a guarantee, a condition of the contract, nor is it Government

Furnished Equipment (GFE). Contractor employee access will be terminated for unauthorized use. The Contractor agrees to hold the USCG harmless, and the Contractor will not request additional time or money under the contract for delay resulting from unauthorized use.

Authorized use of Government office equipment is governed by ALC Instruction 5375.1C, and

COMDTINST 5375.1D, Limited Personal Use of Government Office Equipment. Contractor employee use of government office equipment is authorized only for USCG personnel as defined in COMDTINST 5375.1D. In the event of violation of this provision, the USCG will take appropriate actions with regard to the contract.

4.1.5 Compliance with DHS Security Policy Terms and Conditions: All hardware, software, and services provided under this contract must be compliant with DHS 4300A DHS

Sensitive System Policy and the DHS 4300A Sensitive Systems Handbook.

4.1.6 Encryption Compliance Terms and Conditions: If encryption is required, the following methods are acceptable for encrypting sensitive information:

a. FIPS 197 (Advanced Encryption Standard (AES)) 256 algorithm and cryptographic modules that have been validated under FIPS 140-2.

b. National Security Agency (NSA) Type 2 or Type 1 encryption.

c. Public Key Infrastructure (PKI) (see paragraph 5.5.2.1 of the DHS IT Security Program

Handbook (DHS Management Directive (MD) 4300A) for Sensitive Systems).

4.1.7 Security Review Terms and Conditions: The Government may elect to conduct periodic reviews to ensure that the security requirements contained in this contract are being implemented and enforced. The Contractor shall afford DHS, including the organization of the

DHS Office of the Chief Information Officer, the Office of the Inspector General, authorized

COR, and other government oversight organizations, access to the Contractor’s facilities, installations, operations, documentation, databases and personnel used in the performance of this contract. The Contractor will contact the DHS Chief Information Security Officer to coordinate and participate in the review and inspection activity of government oversight organizations external to the DHS. Access shall be provided to the extent necessary for the government to carry out a program of inspection, investigation, and audit to safeguard against threats and hazards to the integrity, availability and confidentiality of DHS data or the function of computer systems operated on behalf of DHS, and to preserve evidence of computer crime.

4.2 Period of Performance

The period of contract performance includes one (1) one-year base period and, if exercised, four

(4) one-year (1) option periods.

4.3 Place of Performance

The work specified in the SOW shall be performed at USCG, ALC, Elizabeth City, NC. The

Contractor may be directed to perform work across multiple product lines divisions at ALC as needed. Under special circumstances, additional locations may be identified by the COR.

4.4 Hours of Operation

Contractor employees are expected to provide support to the USCG for a normal forty-hour work week. Contractor employees will be allowed to work their forty hours during the times set forth in the following table based on their location. On a case-by-case basis, in order to support the

USCG’s operational schedule, the work hours for the Contractor employees may fall outside of the standard eight-hour day, Monday through Friday or may include weekends, alternate work schedules and occasionally night work. The following table depicts the typical work hours under this contract but is subject to change. Note: Should this be ALC SRR or just ALC?

Shift Between the Hours of

ALC 0600-0100 Eastern Time

ALC Day Check 0645-1515 Eastern Time

ALC Night Check 1430-2300 Eastern Time

4.4.1 Contractor employees may choose to make up hours missed due to plant closures, delays, or other unforeseen reason, with COR approval, as long as Government oversight is available.

This time will not constitute overtime or anyway obligate the Government to additional costs.

4.4.2 The COR will attempt to notify the Contractor a minimum of fourteen (14) days prior to changes in the Contractor employees standard work schedule. However, due to the USCG’s ever changing operational schedule, the fourteen (14) day notice may not be possible.

4.4.3 The Contractor shall designate in writing which positions will be considered exempt from the Fair Labor Standards Act. Exempt Contractor employees may choose to work additional hours to complete tasks, with COR approval, as long as Government oversight is available.

Government oversight is not guaranteed. Hours over forty hours in a week are not considered overtime for this contract for any exempt Contractor employee. It will not be considered overtime for non-exempt employees unless expressly authorized in writing by the KO IAW section 4.7.

4.4.4 The Contractor shall notify the COR of any planned vacation or other scheduled leave two weeks prior to the scheduled leave. The Contractor shall notify the COR no later than three hours after the start of their normal shift of any other absences.

4.4.5 The Government may opt to change the work schedule to make up for time lost due to

Federal Holidays or Plant Shutdowns. The COR will notify the Contractor as soon as possible of any schedule changes for Federal Holidays or Plant Shutdowns. These make up days will not be considered overtime as long as the employee does not work more than forty (40) hours in a week

(based on the SRR Production Schedule, Sunday to Saturday).

4.4.6 The Government will pay a firm fixed price for each Contractor employee performing the required services on a monthly basis. The Government’s expectation is that all employees will work a minimum of 230 business days per period of performance under this contract.

4.4.7 When any Contractor employee is excessively absent (more than 20 working days during any period of performance) or a position is vacant, the USCG will subtract a daily rate for each day the employee was absent or for each day past the required fill date in section 3.8 that a position was vacant from the monthly invoice. Any deviations from this deduction require KO approval. The daily rates for each contract base or option period of performance will be established at time of the contract option by dividing the monthly firm-fixed price by twenty-one

(21).

4.4.8 Contractor employees are not authorized early release (often called 59 minute time off awards). When early release is authorized for Government employees, every effort will be made to provide Government oversight so the Contractor employees can continue work. However, if this is not possible, the Contractor employees shall follow their employer’s procedures for time not at work.

4.5 Travel

Contractor travel shall not be required for this requirement.

4.6 Post Award Conference

The Contractor shall attend a Post Award Conference with the Contracting Officer and the

Contracting Officer’s Representative (COR) as scheduled by the USCG (typically within ten (10) business days after the date of award). The purpose of the Post Award Conference is to discuss technical and contracting objectives of this contract. The Post Award Conference will be held at the Government’s facility, located at 1664 Weeksville Road, Elizabeth City, NC 27909 or via teleconference.

4.7 Overtime

Overtime will consist of any time over the required forty (40) hours per week the Contractor employee is required to work. Overtime is not guaranteed and will only be requested on an as needed basis. All requests shall be confirmed in writing via a task order or modification to a task order by the KO. The Contractor shall assume the risk of any overtime worked that has not been authorized/funded by the KO. Payment for the overtime shall be at the rates established in the schedule. Contractor employee(s) will work the same production schedule set for the SRR

Production Line. The SRR Production Schedule runs Sunday thru Saturday.

4.8 Timekeeping

The Contractor shall maintain an electronic timekeeping system for its employees. Employee timesheets shall be available if needed for validation.

4.8.1 All Contractor industrial time shall be entered in the USCG’s electronic timekeeping system. This system will be maintained on a USCG server located aboard ALC. This information will be used by the Government for cross reference of Contractor’s labor invoicing, Earned Value Management (EVM) reporting and to build historical completion times for specific processes.

4.8.1.1 Work order numbers used by the Contractor shall be the same as used or assigned at ALC to match contract labor categories. All invoices shall include a breakdown of labor by project

ID. Employee timesheets shall be available if needed for validation and shall be provided with the invoice.

4.8.1.2 The USCG’s electronic timekeeping system is not a substitute for a Contractor’s timekeeping system for payment of employees. The Contractor shall maintain a separate system for this purpose. Limited administrative access to the system will be provided to the

Contractor’s lead in each workgroup. This limited access will allow generation of reports and the ability to correct entries entered in error.

4.8.1.3 In the event of work occurring in a shop or location not presently serviced by the electronic time keeping system, Contractor employees will be required to manually complete and sign a paper production form documenting the work order(s) and time charged to each. These production sheets will be completed daily and a copy left in a designated location for each work center. At the end of the work week, the original copy of the production sheet shall be submitted.

4.9 Reports and Meetings

4.9.1…