DRAFT SOW.pdf

Statement of Work (SOW)

Naval Air Systems Command (NAVAIR) Commercial-Off-the-Shelf (COTS) North Star Imagining X5000 System

Maintenance and Sustainment Support

1.0 General: This requirement is for the acquisition of consumables (i.e. tips, machine parts, laptop etc.), machine parts, software licenses, training, technical support services, and preventative maintenance for the North Star Imagining, X5000 automated x-ray system.

1.1 Background: The NAVAIR Sustainment Group, Additive Manufacturing (AM) Integrated Product Team (IPT) has developed and proven AM capability as a viable means to enhance supply system response time to the warfighter. Additionally, AM provides an enabling capability to increase current readiness, answer emerging combatant commander threat requirements, and potentially become an increasingly integral part of initial production by the original equipment manufacturer (OEM). As the AM capability continues to mature it will become a driver for cost reduction in the area of Operational and Support costs over the life of supported weapon systems and their support equipment. Three systems are operational, one at Joint Base McGuire, Dix and Lakehurst, NJ; one at Patuxent River, MD, and one at FRC East. Each operational system requires routine preventative maintenance, calibration, training and software updates. Acquisition of new systems are anticipated during the course of the contract. Service shall be provided by approved original equipment manufacturer qualified service technicians. The unit has no backup and is the single source for additive manufacturing research capabilities within the NAVAIR.

2.0 Applicable Documents

2.0.1. 29 CFR 1910, Occupational Safety and Health Standard.

2.0.2 DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM)

2.0.3 SECNAV Instruction M-5510.36, Information Security Program

2.0.4 Title 18 U.S.C. 1382

2.0.5 OEM Training Manuals

2.0.6 AM Operations and Maintenance Procedures

2.0.7 AM End User Trouble Shooting Procedures

2.0.8 AM Illustrated Parts Breakdown of User Replaceable Parts

3.0 Scope: The Department of Navy, NAVAIR requires the performance of scheduled inspections, maintenance, calibration testing (as applicable), and repairs on a variety of industrial machines in accordance with (IAW) the Original Equipment Manufacturer (OEM) specifications. The Contractor shall provide trained and qualified personnel to perform these services. The efforts to be accomplished under this contract are scalable in nature to include other tasks, services, and industrial machines that are not included in this Statement of Work (SOW). The price for any additional services such as non-routine inspections, repairs, maintenance, and calibrations (as applicable) will be negotiated and added via a modification to the contract or task order. This SOW defines the acquisition of the X5000 CT Scanner post sustainment support.

4.0 Requirements: The Contractor shall provide all parts, materials, labor, tooling, test equipment, training, and specifications required to evaluate, inspect, calibrate (as applicable), and repair the machine. This requirement includes technical, software, licenses, hardware, calibration, maintenance, publication support and non-modified consumables for the system. Sustainment support includes Additive Manufacturing System (AMS) problem resolution; original equipment manufacturer (OEM) reach-back capability for software and hardware component updates; engineering investigations with corrective actions for system anomalies. Specific tasking will be defined at the delivery order level.

4.1 System Install, Initial Set-up and Training (CLINS X001, X004, X005, X006)

4.1.1 The Contractor shall perform a pre-site inspection, install, and perform initial set-up of the procured system, applicable software and initial spares/consumables. (CDRL A001)

4.1.2 The Contractor shall provide on-site initial training (basic and advanced). Training shall include operations and maintenance procedures, scheduled maintenance requirements, and system trouble shooting based on commercial best practices for hardware and software required. (CDRL A002)

4.1.3 Initial installation, set-up, and training shall be defined more specifically at the delivery order level.

4.2 Government Furnished Material

The Contractor shall furnish all coolants, oils, lubricants, and other fluids required for maintenance and repairs. NAVAIR will retain responsibility for the storage and removal of all waste fluids. NAVAIR will also ensure that updated Material Safety Data Sheets are readily available for all fluids

4.3 Annual Inspections: Hardware Maintenance, Software Maintenances (CLINS X002, X003) The Contractor shall travel to appropriate NAVAIR Government facility on a mutually agreed upon schedule to perform the inspections, maintenance, and calibrations (as applicable) for the inspections, maintenance, software updates and required calibrations. Scheduling will be accomplished to maximize equipment availability for NAVAIR AM activities required by the Government.

4.3.1 The Contractor shall provide hardware and software licenses and updates/patches to system unique software updates required for the continued operation of the system. (CDRL A003)

4.4 Calibrations and Certificates of Calibration

If applicable, The Contractor shall perform machine calibrations in accordance with (IAW) OEM specifications. If the machine does not require calibration or have the capability for calibration, the Contractor should notify the AM Program Technical Point of contact. The Contractor shall provide a certificate of calibration for each calibrated machine to include a certificate number, name or initials of person performing the calibration, calibration date, instrument type, instrument manufacturer, instrument model number, sensor serial number (during annual change), adjustment or service performed, calibration results, a description of calibration, and type of calibration procedure performed. Certificates shall be completed on each machine after each annual visit. (CDRL A002)

4.4.1 Calibration Decals

The Contractor shall provide a decal on the unit to indicate current calibration. The decal shall include the calibration date, name or initials of person performing the calibration, next calibration due month/year, unit serial number, and name of company performing calibration.

o Decals shall be applied in such a manner that will not cause damage to the equipment or at a later date when the decal is removed.

o Decals shall not be applied as to hinder the reading of any display.

4.5 Repairs (CLINS X007 (SME hours), X008 and X009 ODCs))

The Contractor shall repair items on an as required basis. When the machine is found to require repair by the Contractor during the annual inspection the Contractor shall investigate the problem to determine if it can be repaired and provide a repair quotation IAW paragraph 4.5.2. Other Direct Charges shall be applicable to this requirement.

4.5.1 If a machine is determined to require repair at times other than when the Contractor is performing scheduled services for annual inspections, NAVAIR will provide a task order to the Contractor for a site visit to complete test and evaluation of the broken machine. The Contractor and the TPOC will mutually agree upon a visit schedule for the Contractor to investigate the problem and determine if the machine can be repaired. The Contractor shall provide a repair quotation IAW paragraph 4.5.2.

4.5.2 The Contractor shall provide a quotation to the Contracting Officer for the cost of the repairs. The quotation shall be valid for thirty (30) calendar days and shall include: (CLINS X007, X008 and CLIN X009 as applicable)

(CDRL A005)

Machine and serial number

Description of each discrepancy found.

Cost of parts to the Government (if the part is not listed on the separately priced parts list, this must be notated in the quotation and price for each part will be negotiated IAW paragraph 4.5.5).

Itemized pricing will be provided for all unusual damage.

Total dollar amount for each discrepancy.

Total dollar amount for complete list of discrepancies

4.5.3 Cost of Repairs

The Contracting Officer will be responsible for reviewing the list of discrepancies and either accept, negotiate, or decline the Contractor’s proposal. If the machine is found to require repair during the Contractor’s scheduled maintenance visit, the Contracting Officer will make every effort to provide approval in time to allow the Contractor to complete the repairs during their visit. Additional work shall not be performed until the quotation is accepted and a task order or modification is provided by the Contracting Officer. The Contractor will have thirty (30) days to complete the repairs after receipt of the task order or modification. In the event a quotation is declined by the Government, the Contractor shall not complete any additional work on the item.

NAVAIR shall not be liable for any amount expended by the Contractor in excess of the applicable firm fixed price reflected in the schedule unless prior written authorization has been granted by the Contracting Officer.

4.5.4 Replacement Parts

Parts of a machine found to be in a serviceable condition as a result of functional testing shall be reused. Missing parts and parts found to be defective or that require replacement according to the OEM’s instructions shall be replaced with parts meeting the OEM’s specifications and drawings. Replacement parts shall be new. The cost of parts that are routinely replaced during maintenance and/or repair shall be included in the price listed in the contract.

4.5.5 Separately Priced Replacement (CLIN X007 (SME hours), X008 and X009 (ODCs)) Pricing for other repair components and supply material, yet unspecified by part number at contract award, may be incorporated as firm fixed prices after negotiation of the first-time replacement. The Government reserves the right to provide separately priced replacement parts as Government furnished property on an as-needed basis as determined by the Contracting Officer. The Contracting Officer will either issue a task order or modification authorizing use of the separately priced replacement part(s) or provide disposition instructions. The delivery schedule will be adjusted accordingly for any delay associated with requesting and obtaining the approval to utilize the specified separately priced replacement part(s).

4.6 Sustainment Support Package

4.6.1 The Contractor shall provide a sustainment support package that includes equipment/system User Manual (with Government Purpose Data Rights) to include operations and maintenance procedures, initial maintenance training to include scheduled maintenance requirements, system trouble shooting and associated procedures and illustrated parts breakdown and training manuals.

4.6.1.1 User Manual shall include the following

Operations and Maintenance Procedures (CDRL A001) End User Trouble Shooting Procedures (CDRL A001) Illustrated Parts Breakdown of User Replaceable Parts (CDRL A001) Basic and Advanced Training Manuals and Materials (CDRL A004)

4.6.2 Training

4.6.2.1 Basic Training (CLIN X004)

The Contractor shall provide training overview of proper techniques used while setting up, processing, and operations of the system and provide maintenance training, inclusive of hands-on and demonstrations (CLIN X005).

CDRL A004 is applicable to Classroom Training material.

4.6.2.2 Advanced Training (CLIN X005)

The Contractor shall provide OEM advanced training. Advanced training will be ordered upon execution of the delivery order. (CDRL A004)

4.7 Spares (CLIN X006)

The Contractor shall provide user level consumables replacement kits and parts. The consumable replacement kits and parts shall be comprised of the items as identified in the contract pricelist. The Contractor shall provide user level consumable replacements within thirty-six (36) hours of notification of need, during normal business hours for CONUS based users. Notification of need will be provided by the on-site Government TPOC.

4.8 Documentation and Specifications

NAVAIR AM does not own, nor can it provide the technical documents required to complete any inspection, calibration (as applicable), maintenance or repair. The Contractor shall complete these tasks in accordance with OEM specifications, as available, or industry standards.

4.9 Technical Expert Support (CLIN X007 (SME hours)

The Contractor shall provide technical support hours as required to address troubleshooting, maintenance efforts and ancillary equipment, software and hardware anomalies in addition to applicable warranty provisions.

Troubleshooting hours and efforts will be identified on individual delivery orders. (CDRL A002)

4.10 Other Direct Charges (ODCs), Travel (CLIN X008), Shipping (X009) The Government estimates for ODCs are based not-to-exceed amounts. The Contractor may be required to travel and/or work on-site at the Government’s request. Travel, materials and technical expert hours will be determined delivery order level. Technical expert hours and materials shall be submitted in accordance with paragraph 4.4.5.

4.10.1 Local and long distance, within CONUS may be required for this effort. All travel and material expenses shall be authorized by the Contracting Officer Representative (COR), and only those travel expenses having valid receipts and travel claims shall be reimbursed to the contractor as Other Direct Costs. Travel shall be reimbursed at cost in accordance with the Department of Defense Joint Travel Regulations and clause 5252.232-9509, “Reimbursement of Travel, Per Diem, and Special Material Costs”. Reimbursement of local travel by the contractor or subcontractor shall not be authorized.

4.10.2 All material purchased by the Contractor under this item becomes the property of the Federal Government.

5.0 Quality

5.1 Quality Control

The Contractor is responsible for performing or assuring all inspections, tests, and calibration (as applicable) necessary to substantiate that the goods or services furnished conform to the OEM’s operational standards. The Contractor shall take prompt action to correct conditions that have or could result in goods or services that do not conform to contractual requirements.

5.1.1 The Contractor shall, immediately upon discovery, notify and disclose conditions to the Contracting Officer of any event, supply change, material change, supply malfunction, counterfeit/suspect parts or materiel, defect or non-airworthy condition of any product or component found to potentially cause a non-conformity to the original specifications of this contract. The Government reserves the right to inspect any non-conforming product or component. Therefore, the Contractor shall obtain approval from the Contracting Officer prior to the disposition of any non-conforming product or component.

5.1.3 The Contractor shall immediately notify the Contracting Officer of any changes that potentially have an impact on the product. Changes may include but are not limited to products, processes, materiel, supplier sources, manufacturing facility location and personnel qualifications.

5.1.4 Upon notification of the change, the USN will approve or deny the change. In the event that the change is not approved by the USN, the contract, delivery order or task order may be cancelled or terminated for convenience IAW FAR regulations.

5.2 Warranty

Any express warranties from subcontractors, manufacturers, or supplies for work performed or materials furnished under this contract shall be passed through to the benefit of the Government.

6.0 Contractor Personnel

6.0.1 The Contractor shall provide OEM certified, but no less than, industry trained technicians and all personnel shall be qualified to perform the maintenance, repair, and calibrations (as applicable) on the listed equipment.

The Contractor will be met at the gate by a Government representative and shall be continually escorted by the representative for the duration of the visit. Base access requires 100% hands on identification (ID) checks. Drivers of vehicles must show a state driver’s license, valid vehicle registration, and current proof of insurance. All vehicles are subject to random search under Title 18 U.S.C. 1382.

6.0.2 The Contractor shall ensure all employees present a professional appearance appropriate for the position held.

All Contractor personnel shall be identified by a distinctive nameplate, emblem, or patch attached in a prominent place on an outer garment so as not to present a Foreign Object Debris (FOD) hazard and clearly identifying the employee as a representative of the contracted firm.

6.0.3 Contractor Representative

The Contractor shall provide a single POC that shall be responsible for all Contractor work performed under this SOW. The Contractor shall provide the name of the POC and the name(s) of any alternate POCs authorized to act for the Contractor in the absence of the primary POC before the start of performance. The primary POC and all designated alternates shall be able to read, write, speak, and understand English.

6.0.4 Identification of Contractor Employees

The Contractor shall ensure all employees present a professional appearance appropriate for the position held. All Contractor personnel shall be identified by a distinctive nameplate, emblem, or patch attached in a prominent place on an outer garment so as not to present a Foreign Object Debris (FOD) hazard and clearly identifying the employee as a representative of the contracted firm.

6.1 On-Site Visits

All on-site visits will be coordinated with the Government’s Technical Point of Contact (TPOC). If the TPOC cannot be reached, the AM Program Analyst (AM PA) will serve as the secondary contact. The TPOC and AM PC for this SOW shall be provided at the time of Award. The Contractor shall ensure that the contractually required level of support in accordance with the OEM specifications are maintained at all times during the on-site visit. The TPOC cannot authorize or order the cessation of, delete, change, or waive any of the technical requirements or other terms and conditions of this SOW. Should a desire to change (monetary or otherwise) this SOW, the Contractor must submit a written request to the Contracting Officer for consideration.

7.0 Policies and Regulations

7.1 Access to NAVAIR Patuxent River, MD

The Contractor shall be met at the gate by a Government representative and shall be continually escorted by the representative for the duration of the visit. Base access requires 100% hands on identification (ID) checks. Drivers of vehicles must show a state driver’s license, valid vehicle registration, and current proof of insurance.

7.2 The Contractor shall ensure their employees are made aware that the performance of these services will occur in industrial and laboratory areas. These areas have the potential to expose workers to hazardous materials, which may include, but is not limited to hexavalent chromium, cadmium, beryllium, lead and others. Areas where exposures are expected to exceed the permissible shall ensure proper protective measures are taken to ensure contracted employees are protected from these hazards, including the use of personal protective equipment.

7.2.1 The Government will be responsible for the removal and disposal of any and all hazardous materials that are accumulated as a result of the maintenance performed on the X5000 system.

8.0 Cyber Security

Software and hardware utilized within the system enclave shall adhere to applicable federal laws, Executive Orders, directives, policies, regulations, standards, guidelines, and organizational mission/business needs required to resist direct attack, and resistance to tampering or bypass.

10.0 Cybersecurity System/Software Assurance Report (CLIN X001) If software is to be delivered to the Government then the Contractor shall address these requirements within the Cyber Sec System/Software Assurance Report. (CDRL A006, Cyber Sec System/Software Assurance Report).