Draft SOR- Alternate Command Console.pdf

STATEMENT OF REQUIREMENTS DRAFT

Maxwell Alternate Command Post

Integrated Communication Console (C2) System Replacement

1.0 INTRODUCTION: The Maxwell Alternate Command Post does not maintain a integrated console system and telephonic recording system. The previous system reached End of Life (EoL) and is no longer operational. The system was taken out from the Alternate location building 1055 room 1. The Alternate Command Post now relies on basic phone services. The previous system consisted of three (3) controller positions in the Alternate Command Post location.

2.0 DESCRIPTION OF ITEMS:

2.1. Contractor shall provide and install three (3) telephone controller positions, operating system, wires, cables, controller screens, and radio interfaces for the Alternate Command Post.

2.2. This system shall be installed on the premises of Maxwell AFB, Alabama, Alternate Command Post location building 1055, room 1.

2.3. System must have the ability to fully integrate and “talk” to the newly installed UNIFY system at the Primary Command Post.

2.4. Contractor shall ensure the telephone controller positions meet the following requirements:

2.4.1. Joint Interoperability Test Command (JITC) compliant.

2.4.2. Internet Protocol capability and are compliant with Defense Information Systems

Agency (DISA).

2.4.3. Support call volume of a 911-Dispatch Call Center. Conferencing ability shall support a minimum 30 members with call-in line distribution for up to 8 lines. (CP shall be able to receive 8 calls at once from the same number without a busy signal).

2.4.4. The system must be able to connect and integrate into the base phone system (T1, Fiber, LAN or AS-SIP) and directly to the DISN via AS-SIP. Current systems in place are as follows:

2.4.4.1. Cisco Call Manager 14 is currently in use, with a planned upgrade to Cisco Call Manager 15 by end of 2025.

2.4.4.2. Cisco Cube Version 17.12.3 is currently in use with no expected upgrade in the near future.

2.4.4.3. 42d Communications Squadron/SCOI supports the Cisco Voice equipment at Maxwell AFB.

2.4.4.4. DoD TLS certificates are currently in use on the Cisco Call Manager.

2.4.5. Have the capability to call, phone-patch, conference, and transfer to and from Defense Switching Network (DSN) or commercial telephone lines, on and off the installation.

2.4.6. Meet multi-level precedence and Preemption (MLPP) and call roll-down capabilities to prevent lines from ringing busy to the caller.

2.4.7. Interface with additional voice connections, such as Ultra-High Frequency

(UHF)

2.4.8. Connect the UHF radios and the telephone line to support air-to-ground phone-patches.

2.4.9. Digital voice recording capability with the capacity to record a minimum of 20 lines simultaneously.

2.4.10. Digital Archiving system to store recorded voice conversations for a minimum of

90 days.

2.4.11. An audible beep to signify the line in use is being recorded.

2.4.12. Have the capability for multiple users to operate the system simultaneously from the same console.

2.4.13. Controller positions must be able to be programmed with a minimum of 300 speed dial and hotlines.

2.4.14. Contain a programmable electronic telephone directory that supports up to 500 speed dial and direct dial phone numbers.

2.4.15. Feature 1-touch conference-call capabilities to support a minimum of 30 callers.

2.4.16. Have a Caller ID feature to identify incoming and outgoing lines and display the phone number and programmed hotlines.

2.4.17. All controller positions shall have a minimum 15”- 19” touch-screen all-in-one turrets with the capability to be back-mounted to the existing console furniture or set on the desktop of the workstations.

2.4.18. Maintain a historical record of incoming and outgoing calls to enable a quick call-back at the controller’s position.

2.4.19. Ability to expand to up to forty-five (45) additional users and two (2) additional fail-over nodes for possible future upgrades.

2.4.20. Adjustable volume speakers per position to monitor the telephone and multiple radios.

2.4.21. A minimum of five (5) different ring tones, per position, to allow audible identification of critical hotlines with adjustable volume control per position.

3.0 INSTALLATION REQUIREMENTS:

3.1 The Contractor shall ensure that the telephonic system is delivered and installed with all required software and hardware license, such that the system is fully operational and capable of performing all specified functions without any limitations or restrictions due to licensing.

3.2 The Contractor shall disconnect and remove all components (e.g., unused cables, wires, switches, LAN connections, etc.) from previous console.

3.3 Upon coordination with the Government POC, Contractor shall remove, or stack for removal, all items that the Contractor deems “disposal ready,” from the previous console install before disposing to properly dispose of electronic and information technology equipment and components from the site and turn in all old/removed equipment. Items of normal refuse shall be removed by the Contractor.

3.4 Contractor shall install controller positions in the three (3) Alternate Command

Post specifics are:

3.4.1 Install three (3) new touch-screen positions in the Alternate Command Post.

3.4.2 Integrate with current Ultra-High Frequency (UHF)

3.4.3 Integrate required hotlines and phone lines, such as the Secondary Crash Net, Base Defense Operations Center, entry controller door phone, etc. with future sit or stand desks by providing additional cabling to account for slack in either stand or sit position.

3.5 The three (3) position at the Alternate Command Post shall be back mounted into the stacked console furniture monitor array. System wiring must be able to integrate with the electronic heavy-duty lift “height adjustable sit-to-stand” workstations which independently raise and lower the monitor from the keyboard.

3.6 Contractor is expected to perform all installation work under industry standards (Joint

Interoperability Test Command (JITC) and Defense Information Systems Agency (DISA) certified). In the conduct of all installation activities, the contractor shall conform to existing security and safety procedures required and/or relevant to the work being accomplished. DoD TLS certificates are currently in use on the Cisco Call Manager.

3.7 Clean Up & Disposition: As required daily and as frequently needed in the best interest of safety, the contractor shall remove all debris, surplus materials and equipment related to the installation effort, leaving the work area in a neat and tidy condition.

4.0 TRAINING: Vendor is to provide proficiency training for up to three technicians on new system components for operations, troubleshooting and replacement. Written training material should be provided in paper format and electronic media. Two copies per medium. Training is to be conducted on-site immediately following the installation of all requirements.

5.0 STANDARD WARRANTY: The contractor shall provide any Original Equipment

Manufacturer (OEM) standard commercial warranty applicable to the products being purchased at no additional cost to the Government.

5.1. Prior to project acceptance, the contractor shall provide the customer with all manufacturer warranties as needed for any component incorporated into this project such as equipment manuals, literature, CDs and DVDs and other documentation on all equipment and software.

5.2. Prior to project acceptance, the contractor shall provide written procedures, points of contact within company, and required information for all warranty services prior to project acceptance. This information shall include written confirmation of the warranty period, phone numbers and contact information/procedures for technical support, troubleshooting assistance, and replacement of faulty equipment and software.

6.0 DELIVERY REQUIREMENTS: The contractor shall provide and deliver the new equipment to 42CS/SCXE Bldg. 1154, IT Warehouse 455 S. Kelly Street Maxwell AFB, AL 36112.