DRAFT SMAS_PWS.pdf

PERFORMANCE-BASED WORK STATEMENT (PWS)

for

United States Space Force (USSF)

Naval Base Ventura County (NBVC), Point Mugu, California, 10th Space Operations Squadron (10 SOPS)

SATELLITE MANUFACTURER ANOMALY SUPPORT FOR

UFO SATELLITES

30 January 2024

1. Introduction:

The 10 SOPS is responsible to the Combined Force Space Component Command (CFSCC) for operating, managing and maintaining assigned Department of Defense (DoD) satellites and network systems; providing reliable communication services to the joint warfighter.

The purpose of this contract is to provide technical and engineering support of 4 UFO satellites (UFO 2, 4, 10 and 11) from the Original Equipment Manufacturer (OEM).

Services under this contract include anomaly analysis and resolution on issues relating to identifying and protecting satellite systems, subsystems and payloads from external threats that may degrade, damage, or shorten the mission life of the satellite.

1.1. Background Information:

The 10 SOPS operations are conducted from the primary SOC located at Headquarters Facility (HQ) in Point Mugu, CA. HQ SOC is staffed 24/7. A secondary SOC is located at 10 SOPS Detachment Delta (Det D) in Schriever Air Force Base, Colorado Springs, CO which is staffed 0730 – 1630 and 24/7 during Continuity of Operations (COOP). Both SOCs are supported by three remote telemetry and commanding (T&C) facilities; an unmanned T&C facility at Laguna Peak (LP), Point Mugu, CA, and two facilities located at 10 SOPS Detachments Alfa (Det A), Prospect Harbor, ME and Detachment Charlie (Det C) which is located, Finegayan, Guam.

UHF Follow-On (UFO): The UFO Constellation is a Navy UHF Satellite Communication (SATCOM) System; UFO transmits DoD UHF, EHF, & GBS communications. The UFO system is configured to cover four (4) ocean areas near the following locations; 15 degrees W (Atlantic), 105 degrees W (CONUS), 172 degrees E (Pacific), and 72 degrees E (Indian Ocean).

This system is currently comprised of five (4) UFO satellites in geosynchronous orbit.

1.2. Organizational Structure:

The 10 SOPS staff is a mix of military, government civilian, and contract personnel working together and collaborating as an integrated team to meet common mission requirements and accomplish strategic command goals. The Contractor will be a critical part of the 10 SOPS team, working to meet 10 SOPS's common command objectives.

1.3. Sevice Locations and Hours:

The work shall be performed primarily off-site at contractor facility. However, there may be instances where work needs to be performed at either the 10 SOPS HQ or 10 SOPS Det D locations during anomalies (these will be on a case-by-case basis). The Contractor shall obtain approval in writing for all non-anomaly related travel prior to start of travel. Unless otherwise noted or coordinated, onsite Government facility hours are from 0730-1600 local time.

1.4. Security Classification Requirements

An approved and executed Security Classification Form DD-254 will be provided at the time of award. The contractor shall comply with all federal and local security statutes, regulations, and requirements. The contractor shall become acquainted with and comply with all Government regulations as posted, or as requested by the KO when required to enter and/or work in a Government site. The contractor shall ensure that all security clearances are obtained and maintained current to work to continue without interruption.

The contractor shall obtain all required corporate and personnel Security Clearances prior to commencement of work. The contractor shall ensure that a list of all personnel with Security Clearances is maintained current, including clearances that are pending. Contractor is required to obtain and maintain personnel clearances for all contractor personnel at the appropriate level at the expense of the contractor.

The contractor shall maintain and provide a current listing of all employees at any 10 SOPS locations. The list shall be updated continuously and include such information as employee’s full name, social security number, level of security clearance, date of security clearance and agency granting the clearance.

All contractor employees shall obtain the required employee and vehicle passes. The Government will issue Identification (ID) cards/passes/access cards without charge. Each employee shall wear the Government issued ID card/pass over the front of the outer clothing above the waist. When an employee leaves the contractor’s service, the employee’s pass, ID card, and/or access card shall be returned on the last day.

The contractor shall maintain internal physical security of designated areas in partnership with the Government. The physical security of exterior doors, windows, and any other portals shall be secured according to local security requirements. Contractor shall protect DoD sensitive unclassified data regardless of the location or ownership of the transport media, including, but not limited to mobile computing devices and removable storage media, whether Government furnished or contractor owned/leased. Contractor shall comply with all current information assurance and information security policies, procedures, and statutes applicable to DoD information technology, including the July 3, 2007 DoD CIO Policy Memorandum on Encryption of Sensitive Unclassified Data at Rest on Mobile Computing Devices and Removable Storage Media.

2. Performance Requirements

On Orbit Satellite Engineering Support:

2.1. General Support

2.1.1 Financial and Management Reports: The contractor shall:

Provide financial and management reports to 10 SOPS within 10 working days of the last day of the month for which the work was performed. Reports shall include a listing of items worked on and an estimated number of hours applied to each item. For special studies and anomaly resolution items, a short paragraph describing the efforts expended during the invoiced period and the next intended effort for the upcoming month shall be included.

(Example: For a special study on a satellite’s solar array that took 120 hours, the descriptive paragraph might read as follows. “John researched array degradation characteristics across several commercial busses of similar age. Ron reviewed technical specs for the specific array and solar cell lot. The findings were compared to telemetry from the satellite in question in order to determine the relative health of the array. The next step is to write up the findings in a report to

10 SOPS.”

2.2. Anomaly Analysis and Resolution

2.2.1 Routine Anomaly Support: Work shall be performed on an (Level Of Effort) LOE basis. Contractor shall analyze available data using existing contractor systems and GFE, discuss observations with 10 SOPS engineers and recommend actions to protect, maintain and/or restore mission capability. Telemetry data will be sent to the contractor via message courier. After the anomaly response has concluded, the contractor shall provide a written report of the anomaly response, including hours expended and recommendations made. When recommendations include additional study required by the contractor, the contractor shall provide a brief description and rough order of magnitude (ROM) estimate for the proposed study for approval by 10 SOPS. Authorization to proceed with additional level of effort study shall be granted by the contracting officer via a modification to the contract with additional hours and fee authorized by the contracting officer following submission and negotiation of a proposal by Boeing.

2.2.2. Real Time Anomaly Support: Work shall be performed on an LOE basis. In the event of a severe anomaly requiring OEM assistance, contractor will be notified of the anomaly by the 10 SOP SOC Watch Captain or the Lead Engineer and the contractor shall travel to the 10 SOPS HQ facility at PT Mugu, CA to start anomaly recovery process. Due to the nature of severe anomalies, recovery efforts may continue 24/7 until the anomaly has been brought to resolution.

In order to facilitate this effort, the contractor shall:

1. Maintain a current list of engineers designated to travel to 10 SOPS HQ. Anytime an individual is added or removed from this list, the contractor shall provide a new list to 10 SOPS HQ within five working days of the change. The contractor shall also be responsible for collecting the Naval Base Ventura County (NBVC) badge from any employee removed from this list and returning that badge to 10 SOPS via mail.

2. Maintain current visit request and clearance on file with 10 SOPS for all names on the list.

3. Maintain a current list of preferred contact numbers for anomaly notification and provide this list to 10 SOPS.

4. Have one designated engineer on-site at 10 SOPS HQ within 24 hours of being notified of an anomaly requiring on-site support.

5. Work with 10 SOPS engineers in understanding the nature of the anomaly and all actions taken up to the point of Boeing arrival on-site.

6. Perform an initial assessment of the anomaly and advise 10 SOPS of the need for additional engineers coming on-site and a rough-order estimate (ROM) of the efforts necessary to attempt recovery and develop a course of action. The initial assessment ROM may be delivered verbally or by email to the designated government representative and shall be the basis for initial approval of additional engineers and level of effort required to resolve the anomaly. An email authorization to proceed by the 10 SOPS Technical POC based on the initial ROM is preferred. However, verbal authorization shall also be initially sufficient in the case of a severe anomaly to facilitate rapid response by Boeing. Thereafter, the contracting officer shall promptly issue an official modification to the contract authorizing additional hours and associated fee, if necessary given remaining hours on contract, following submission of a proposal by Boeing. Boeing shall be reimbursed for all hours incurred as a result of 10 SOPS’s verbal or email authorization to proceed with anomaly investigation and troubleshooting.

7. Work with 10 SOPS engineers to develop and recommend appropriate courses of action and procedures for approval, and the risks associated with those actions. If required, assist 10 SOPS engineers in performing those courses of action or procedures approved by 10 SOPS designated government representative.

8. Provide a lock for the 10 SOPS provided cabinet for storing contractor proprietary information.

9. Track hours spent on-site and provide a summary electronically at the end of each week and end of the visit. This report should break out hours by individual and contain a brief description of the work accomplished.

10. Provide After Action Report (AAR) summarizing the anomaly condition, initial assessment, actions recommended, actions taken, recommended follow-on actions or studies, and any feedback or lessons learned which may be helpful for future anomaly events. When recommendations include additional study by the contractor, the contractor shall provide a brief description and rough order of magnitude (ROM) estimate for the proposed study for approval by 10 SOPS.

AAR shall be submitted to the designated government representative within 5 working days of site visit.

To facilitate contractor engineers coming on-site for anomaly resolution, 10 SOPS will provide the following:

1. Naval Base Ventura County (NBVC) temporary access badges. These badges will be good for a period of one year from date of issuance or until the individual is removed from the contractor supplied list of engineers authorized to travel on-site.

2. Provide a lockable cabinet for contractor use for storing proprietary information used for anomaly resolution on site at 10 SOPS HQ. The contractor is responsible for providing a lock for this cabinet.

3. Provide a room with a table or desk and a telephone for use by the contractor while on-site at 10 SOPS HQ. This room may be accessible by other parties due to limited space available.

4. Provide a designated government representative to act as the single point of contact for approval of contractor actions and efforts concerning the specific anomaly. This designated government representative shall be assigned at the time of the request for real-time anomaly support and remain a single person for any given anomaly to avoid confusion. However, the specific individual assigned for different anomalies may change. The contractor is responsible for clearing efforts and actions for an anomaly through this person.

2.3 Technical Analysis: Work shall be performed on an LOE basis. The contractor shall:

Provide technical analysis on issues relating to identifying and protecting satellite systems, subsystems and payloads from external threats that may degrade, damage, or shorten the mission life of the satellite. Provide oral and written recommendations for best course of action 10 SOPS can implement to mitigate or eliminate the impact of the threat and maintaining the health of the satellite. 10 SOPS will submit telemetry sets, support plans and/or trending/analysis studies to the contractor with a request for analysis and feedback. The formal feedback shall be written and contain comments concerning issues that could undermine the health and welfare of the satellite, subsystems or payload and recommend alternatives or additional actions. Formal feedback shall be delivered within 5 business days of submission of the material. If additional time is needed, the contractor shall submit a request to 10 SOPS. Informal feedback and/or discussion may occur orally, but shall be followed up with a written summary for documentation purposes.

*Note: It is expected that some research will be required to make an accurate consultation of the submitted material. However, for items requiring extensive research (more than ~16 hours) the contractor shall provide an estimate of the number of hours and associated cost required to conduct the analysis.

3. Travel Requirements:

The Contractor may be required to perform travel in support of the tasking defined in this contract. The Contractor shall obtain approval in writing for all non-anomaly related travel prior to start of travel from the Contracting Officer Representative (COR). For anomaly-related travel, the 10 SOPS CDO is allowed to authorize travel to 10 SOPS HQ over the phone for severe anomalies requiring real-time support. This is meant to expedite anomaly response should an anomaly occur on a weekend or holiday. If the CDO authorizes travel, the COR will follow-up with written authorization for contractor travel on the next business day. It is anticipated that most travel will be to 10 SOPS HQ at PT Mugu, CA for durations of one or two days. It is estimated that travel will be required 4 times per year.

4. Key Personnel:

The contractor shall provide personnel with the qualifications, technical knowledge, experience and skills required to efficiently perform the duties of the assigned position. In addition to the key personnel requirements, certain minimum certification and training requirements apply as described in the following.

4.1. The contractor shall provide program management oversight for all work performed under this contract. The contractor shall provide on-call on-orbit support for both the UFO systems during normal working hours. The contractor shall provide a point of contact to serve as a liaison between 10 SOPS management and the contractor. The contractor shall ensure appropriate resources are allocated to sufficiently cover the contract requirements for both routine anomaly and real time anomaly support within 24 hours of notification. At times, key personnel may be required to travel to 10 SOPS facilities (HQ or Det D) for the purposes of anomaly resolution. The contractor shall exercise management and operational control for this contract and be responsible for contract performance IAW this PWS.

4.1.1. The contractor shall provide a report identifying all personnel and appropriate recall numbers for anomaly resolution both during normal working hours and after hours. The contractor shall provide qualified personnel to address issues for all critical systems, sub-systems and tasks during normal working hours. The following are considered critical systems and sub-systems:

• UFO Satellite Bus Systems

• UFO Satellite Thermal Sub-System

• UFO Satellite Power Sub-System

• UFO Satellite Attitude and Velocity Control Sub-Systems

• UFO Satellite Payload Systems and Sub-Systems

4.1.2. The following are considered critical tasks:

• Anomaly Resolution

5.0 CONTRACT PERFORMANCE MANAGEMENT:

5.1 Place of Performance:

The work shall be performed primarily off-site at the contractor facility. However, there may be instances where work needs to be performed at other locations (these will be on a case-by-case basis). The Contractor shall obtain approval in writing for all non-anomaly related travel prior to start of travel. Unless otherwise noted or coordinated, onsite Government facility hours are from 0730-1600 local time.

5.2 Authorized Technical Direction:

The Contracting Officer (CO) is the only individual authorized to commit the Government to contractual changes as identified in this PWS. The DELTA 8 COR may provide guidance on technical matters within the scope of the PWS.

5.3 Access to Government Property and Facilities:

The contractor will be allowed non-escorted access to Government buildings on Naval Base Ventura County, and other sites consistent with task requirements. Access to Government facilities, documents, and systems shall be in accordance with (IAW) the approved Department of Defense (DD) Form 254 – Contract Security Classification Specification, Department of Defense. Employees are subject to all regulations and directives governing the activities of personnel on Government installations.

5.4 Contractor Employee:

The Contractor Program Manager (CPM) and contract employees who interact with the Government shall be able to read, write, speak, and understand the English language. The contractor shall not employ any person who is an employee of the US Government if employing that person would create a conflict of interest. Employees shall be subject to regulations and directives governing the activities of personnel on Government installations. The Government reserves the right to direct removal of any employee from the installation when retention of such employee endangers life, property, security, or where such an employee violates reasonable and necessary base regulations if a mishap or improper behavior occurs. Contractor employees are required to identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and by displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

While at the 10 SOPS facilities, the contractor shall ensure that all employees present a professional appearance that is appropriate for their position. All contractor employees working under this contract shall be identified by a Government issued 10 SOPS visitor identification card attached in a prominent place on an outer garment above the waist. Contractor employee identification shall not be substituted for station required passes, or IDs.

The contractor shall verify that all contractor employees and representatives (including subcontractors) provide positive proof of citizenship. No employee or representative of the contractor will be admitted to the site of work unless satisfactory proof of citizenship has been furnished and verified.

5.6 Cybersecurity Certifications

The contractor shall ensure personnel accessing information systems in the performance of this contract have proper and current cybersecurity certifications to perform support functions IAW DoD 8570.01-M, Information Assurance Workforce Improvement Program and AFMAN 17- 1303, Cybersecurity Workforce Improvement Program. The contractor shall authorize certification release for all applicable personnel, whenever a certification is issued or renewed, to DoD/DMDC via https: //www.dmdc.osd.mil/milcon

Contractor shall comply with all current applicable Cybersecurity policies, procedures, and statutes. To include, DoDI 8500.01 Cybersecurity - October 7, 2019, DoDI 8582.01 SECURITY

OF NON-DOD INFORMATION SYSTEMS PROCESSING UNCLASSIFIED NON PUBLIC

DOD INFORMATION - December 9, 2019, DFARS Section 252.204-7012 – Safeguarding Covered Defense information and cyber incident reporting – December 22, 2023 and Cybersecurity Maturity Model Certification.

5.7 Travel

Any travel required to fulfill the tasks within the PWS shall be performed IAW the Joint Travel Regulation (JTR) and is not subject to profit or fee, and must be initially coordinated with the COR and CO prior to approval. "The Contractor shall submit requests and obtain Government approvals for all travel prior to purchasing tickets. Travel will be for purposes such as training, providing technical support. The Contractor shall include actual costs for all allowed travel costs prior to traveling. If some authorized costs are not included in the request, the Contractor shall state the reasons why the costs are not included in the pre-departure approval request and include a copy of the invoice.

5.8 Performance of service during a crisis declared by the President of the United States, the Secretary of Defense (POTUS/SECDEF) or overseas Combatant Commander:

In accordance with Department of Defense Instruction (DODI) 1100.22 (Policy and Procedures for Determining Work Force Mix), unless otherwise directed by the Government, the contractor shall ensure continued support for DELTA 8/10 SOPS locations identified in this contract in the event of emergencies (to include natural, man-made and other emergences), and shall continue support during all defense readiness conditions (e.g., DEFCON), threat conditions (e.g., FPCON), and alarm conditions (e.g., Alarm Black) except when there is a direct and immediate life threatening situation (e.g., the need to take shelter during a missile attack). The contractor shall prepare, review and deliver updates to the Management Contingency Plan, as required. The contractor shall increase the level of support during wartime and other contingencies as directed by the Government. The Government may negotiate an equitable adjustment for any additional hours worked. The contractor shall ensure that mission essential contractor personnel are identified IAW DODI 1100.22 as part of the Management Contingency Plan. The contractor shall maintain a current Management Contingency Plan and provide an accurate copy to the COR and upon creation of a revision. The initial Management Contingency Plan shall be submitted to the COR within 90 days of contract start date.

5.9 Federal Holidays:

The Government recognizes the following ten legal holidays established by Federal Stat

New Year’s Day Labor Day Martin Luther King Day Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

6.0 Quality Performance Program Requirements

6.1 Safety

Safety Requirements:

In performing work under this contract on a Government installation, the contractor shall: Take all reasonable steps and precautions to prevent accidents and preserve the health and safety of contractor and Government personnel performing or in any way coming in contact with the performance of this contract; and take such additional immediate precautions as the CO may reasonably require for health and safety purposes. Any violation of these health and safety rules and requirements, unless promptly corrected as directed by the CO, shall be grounds for termination of this contract IAW the Termination clause of this contract. Specifically, the contractor shall:

Maintain a safe and healthful working condition for all contractor personnel and must ensure conformance with standards developed under US Public Law 91-596, the Occupational Safety and Health Administration (OSHA) of 1970, and State Occupational Safety and Health (OSH) Standards, American National Standards Institute (ANSI), and National Fire Protection Association (NFPA) standards. If a conflict occurs, the contractor shall apply the more stringent standard. Allow the Base Safety Office to monitor all operations to ensure the safety of Government property. Follow Space Force traffic regulations.

Report all mishaps involving Government property or equipment damaged by the contractor to the COR no later than the end of contractor’s shift, in which the event occurred. Reimburse the Air Force for any damage to Air Force property determined by the CO to be in the contractor’s fault.

Be responsible for resolving all regulatory citations, request for delays, and variances and exemptions to OSHA. The contractor is solely liable for fines, penalties, or other liabilities resulting from the contractor’s failure to comply with these standards.

Inform the COR of any identified safety hazards which expose personnel to possible injury, illness, or any possible damage to Government equipment or property.

6.2 DD Form 254

The highest level of classification required on this TO is TS/SCI. The contractor shall comply with the DD Form 254 security requirements.

6.3 Security Clearances

Individuals performing work under this task order shall comply with applicable program security requirements as stated in the task order. Contractor employees whose duties require access to restricted areas or classified information shall possess a minimum of Secret security clearance unless otherwise noted. All Contractor personnel performing as an OA SME shall have a current and favorable Single-Scope Background Investigation (SSBI) and are required to possess Top Secret/Sensitive Compartmented Information (TS/SCI) clearance prior to performance start. The highest clearance level required on this task order is TS/SCI.