DRAFT SBIRSTTR PWS v2.pdf

PERFORMANCE WORK STATEMENT

A procurement by the U.S. General Services Administration

Region 5 Contracting Division on behalf of

CLIENT AGENCY:

OUSD, R&E SMALL BUSINESS AND TECHNOLOGY

PARTNERSHIPS

CLIENT PROGRAM:

Small Business Innovation Research (SBIR) and

Small Business Technology Transfer (STTR)

PROJECT TITLE:

Migration Assistance for Defense SBIR/STTR

Innovation Portal (DSIP)

PROJECT NUMBERS:

ID0521XXXX - 47QFLA20RXXXX

Original Version Dated:

12/23/2020

Post Award Document Revision History

Revision Number

Description of Changes Requested By Date

Contents

1 INTRODUCTION 8

1.1 Organization 8

1.2 Objective 8

1.3 Scope 8

1.4 Background 8

1.5 Applicable Documents 8

2 REQUIREMENTS AND TASKS 8

2.1 General Performance Requirements 8

2.1.1 Resources 8

2.1.2 General Communication 8

2.1.3 Identification 9

2.1.4 Business Relations 9

2.1.5 Contractor Response 9

2.1.6 Professional Appearance 10

2.2 General Meeting Requirements 10

2.2.1 Initial Business/Kickoff Meeting 10

2.2.2 Ad hoc Technical / Work Status 10

2.2.3 Contract Administration Meetings 11

2.3 Program/Project Management 11

2.3.1 General Program/Project Management Requirements 11

2.3.2 Phase-In Support 12

2.3.3 Phase-Out Support 12

2.4 Insert Task 12

2.5 Insert Task 12

3 QUALITY 12

3.1 Contractor Quality Management 12

3.2 Performance Based Requirements - Service Delivery Summary 12

3.3 Government Quality Assurance 12

4 DELIVERABLES 13

4.1 Contractor Submission 13

4.2 Government Review 13

4.2.1 Government Delays in Reviewing Deliverables or Furnishing Items 13

4.3 Deliverable Table 13

4.4 Monthly Invoice 14

4.5 Monthly Status Report 15

4.6 Trip Report 15

4.7 Phase-In Plan 15

4.8 Phase-Out Plan 16

5 PERFORMANCE 17

5.1 Period of Performance 17

5.2 Place of Performance 17

5.2.1 Applicability of Telework 17

5.2.2 Performance at Contractor Facilities 18

5.2.3 Unplanned Government Facility Closures 18

5.3 Travel 19

5.4 Hours of Work 20

5.4.1 Standard Duty Hours Support 20

5.4.1.1 Normal Business Day - (work hour category A) 20

5.4.1.2 Staggered Business Day - (work hour category B) 20

5.4.1.3 Staggered Business Day - (work hour category C) 20

5.4.2 Non-Standard Duty Hours Support 20

5.4.2.1 Scheduled (work hour category D) 20

5.4.2.2 Unscheduled (work hour category E) 21

5.5 Limitations on Contractor Performance 21

6 PERSONNEL 21

6.1 General Requirements 22

6.2 Specific Expertise and Experience 22

6.3 Training 22

6.3.1 Contractor Staff Training 22

6.3.2 Mandatory Government Training 23

6.4 Key Positions / Key Personnel 23

6.5 Personnel Retention and Recruitment 23

7 GOVERNMENT FURNISHED PROPERTY/INFORMATION/ACCESS 24

7.1 General 24

7.2 Property 24

7.2.1 Facilities 24

7.2.2 Equipment at Authorized On-Site Government Work Locations 24

7.2.3 Materials 25

7.2.4 Validation of Government Furnished Items (GFI) and Equipment Inventory 25

7.3 Use of Government Property 25

7.3.1 Desk Telephones 25

7.3.2 Mobile/Wireless Telephones and Smart Devices 25

7.3.3 Electronic Mail (E-mail) 25

7.3.4 Copiers and Fax Machines 26

7.3.5 Computer and Internet 26

7.3.6 Canvassing, Soliciting, or Selling 26

7.3.7 Security Violations Using Government Equipment 26

8 SECURITY 26

8.1 Non-Disclosure Agreements 26

8.2 Reserved 26

8.3 Reserved 27

8.4 Reserved 27

9 SPECIAL INSTRUCTIONS 27

9.1 Contractor Performance Assessment Reporting System (CPARS) Assessment

9.2 Personal Service 27

9.3 Privacy Act 27

9.4 Section 508 27

9.5 Close-Out Procedures 28

9.6 Other Direct Costs (ODCs) 28

9.7 Reserved 28

10 ATTACHMENTS 28

11 GLOSSARY OF ABBREVIATIONS AND ACRONYMS 28

1 INTRODUCTION

1.1 Organization

The OUSD R&E Small Business and Technology Partnerships (SBTP) Office is responsible for implementation of the statutory authorities outlined in 15 USC § 638 and policy requirements outlined in the Small Business Administration (SBA) SBIR/STTR Policy Directive for the Small Business Innovation Research and Small Business Technology Transfer Programs. The SBIR and STTR Programs are major drivers of innovation and economic growth, and are critical in the DoD’s effort to outpace the threat of our adversaries, to develop a culture of innovation, and to accelerate the advancement of our war fighting capability.

OUSD R&E SBIR/STTR programs require subject matter expertise in the areas of cloud migration, cybersecurity architecture and engineering specific to the migration of DSIP from its current host at DTIC to the new host Air Force’s Cloud One. The purpose of this migration is to improve management efficiency, improve DSIP performance, and improve the user experience for small businesses.

1.2 Objective

The objective of this initiative is to provide subject matter expertise in support of the migration of DSIP from its current location in DTIC to Cloud One in accordance with DoD CIO IT regulations and policies; and to support development and deployment of a DevSecOps environment that enables application development and accreditation at speed and scale integrated with Defensive Cyberspace Operations.

1.3 Scope

The scope of this effort is limited to the level of effort required to relocate DSIP from DTIC to Cloud One. Support will include engineering design and guidance for integration and process improvements, and the creation of a DEVSECOPS process to allow necessary access of the REI Systems, Inc. development and delivery team.

Services required include, but are not limited to:

▪ Consulting and direct support to implement migration of DSIP to Cloud One.

▪ Documenting the planned course of action.

▪ Coordination with AF Cloud One & Platform One as required to achieve account, approved architecture, and security.

▪ Design/development/delivery/management of Defensive Cyber Operations (in partnership with AF CSSP services).

▪ Implementation and support for secure privileged and administrative access using NSA approved Hockeypuk cybersecurity solutions to DSIP’s hosting environment.

▪ Continuous ATO / RMF documentation development, delivery and coordination (IATT to ATO support) including creation and delivery of necessary artifacts to support the DSIP system authorization in accordance with DoDI 8510.01 (DoD Risk Management Framework) and the AF’s Continuous ATO processes.

▪ Alignment of DoD cloud cybersecurity requirements.

1.4 Background

Not applicable.

1.5 Applicable Documents

The documents (i.e., certifications, specifications, standards, policies, and procedures), versions current at time of contract/order award, identified in the list below are incorporated with the same force and effect as if provided in full text.

Succeeding revisions may be substituted or incorporated as required with full notice and disclosure to the contractor. The Government will provide access to available documents and technical information as required and upon contractor request, if not available via a hyperlink within this PWS.

▪ DoDI 8510.01 (DoD Risk Management Framework)

▪ AF Continuous ATO processes

▪ DoD cloud cybersecurity requirements

▪ Defensive Cyber Operations

▪ DoD CIO Digital Modernization Strategy

2 REQUIREMENTS AND TASKS

2.1 General Performance Requirements

2.1.1 Resources

Unless otherwise stipulated, the contractor shall furnish or provide all personnel, personnel management and supervision, all related internal supporting business functions (including background and “overhead” personnel), materials, supplies, equipment, and facilities to perform the full range of services required by this

PWS.

2.1.2 General Communication

Regular and direct contractor interface with the Contracting Officer (CO); the Contracting Officer’s Representative (COR), and other identified Government representatives is mandatory. The contractor shall not contact nor take direction from unauthorized Government representatives, under any circumstances.

2.1.3 Identification

All contractor personnel shall be required to wear Government-approved or provided picture identification badges so as to distinguish themselves from Government employees when working at the Government site. Additionally, the contractor shall comply with all visitor identification requirements when visiting the Government site. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, contractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, contractors occupying collocated space with the Government should identify their workspace area with their name and company affiliation.

2.1.4 Business Relations

A primary element of project success is the business relationship between the contractor and Government representatives. Within this context the Government will monitor the contractor’s contribution to business relations and provide feedback when required. The contractor shall make every effort to establish and maintain clear and constant communication channels with the Government primaries (CO, COR, and other identified Government representatives) of the contract/order for the purpose of:

▪ Promptly identifying PWS and/or business relationship issues of controversy and the bilateral development and implementation of corrective action plans.

▪ Ensuring the professional and ethical behavior of contractor personnel.

▪ Maintaining effective and responsive subcontractor management (if applicable).

▪ Ensuring the contractor support team is fully aware and engaged in strengthening the interdependency that exists between the contractors and their Government counterparts.

▪ Facilitating contractor–Government collaboration for continuous improvement in performing PWS tasks, reducing risks and costs, and meeting the mission needs.

2.1.5 Contractor Response

The contractor shall ensure prompt response to Government inquiries, requests for information or requests for contractual actions

2.1.6 Professional Appearance

Contractor personnel shall present a neat and professional appearance appropriate to the work being performed at all times when interacting with Government representatives, working in Government facilities, or representing the Government at meetings or before third parties.

2.2 General Meeting Requirements

The contractor shall participate in the following meetings. Nothing discussed in any meetings or discussions between the Government and the contractor shall be construed as adding, deleting, or modifying the contractual agreement without written authorization from the CO.

2.2.1 Initial Business/Kickoff Meeting

Within 15 business days following the contract/order award (or other time mutually agreed between the parties), the contractor shall meet with the GSA CO, GSA COR, and other identified Government representatives to ensure a common understanding of the requirements, goals, expectations, end products, and objectives of the contract/order. The contractor shall discuss the overall understanding of the project and review the background information and materials provided by the Government. Discussions will also include the scope of work, deliverables to be produced, how the efforts will be organized and project conducted; assumptions made/expected end results. A concerted effort shall be made to gain a thorough understanding of the Government expectations.

However, nothing discussed in this or in any subsequent meetings or discussions between the Government and the contractor shall be construed as adding, deleting, or modifying any contract/order requirements, including deliverable specifications and due dates. The contractor shall also address the status of any issues that will affect contractor start-up/ramp-up toward achieving full service/support capability. The contractor will be responsible for taking minutes of this meeting.

2.2.2 Ad hoc Technical / Work Status

The contractor shall, if requested by the Government, participate in monthly status meetings or ad hoc technical meetings at a mutually agreeable time and place to discuss tasking, work progress, technical problems, performance issues, or other technical matters. During these meetings the contractor shall at least provide accomplishments, problems and issues, and planned actions. The contractor shall take minutes of these meetings and include them in the Monthly

Status Report. These meetings will occur at a time and place mutually agreed upon by the parties.

2.2.3 Contract Administration Meetings

The CO may require the authorized contractor representative to meet or participate in a teleconference with authorized Government personnel as often as deemed necessary to discuss performance or administrative issues. The contractor may also request a meeting with the CO when deemed necessary.

The content of meetings shall be documented in writing, as agreed between the parties. Minutes shall be approved by both parties and shall be included in the Government contract file.

2.3 Program/Project Management

2.3.1 General Program/Project Management Requirements

The contractor shall be solely responsible for managing the work performed in the execution of the contract/order. This includes the responsibility to:

▪ Assign appropriate resources to each task.

▪ Maintain clear organizational lines of authority.

▪ Ensure effective task management and administration, following the requirements set forth in the PWS.

▪ Maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the specification requirements.

▪ Establish and use proven policies, processes, analyses, and best practices.

▪ The contractor shall be fully responsible for management, control, and performance of any subcontractor used in support of the contract/order.

Use of a subcontractor on the contractor’s team shall not relieve the prime contractor of responsibility nor accountability in the execution of the contract/order.

Additionally, the contractor shall:

▪ Bring problems or potential problems affecting performance to the attention of the CO as soon as possible.

▪ Notify the COR, CO, and other identified Government representatives immediately of any projected, anticipated, or known delays that may impede contactor performance.

▪ When requested, deliver written reports to the CO to memorialize all verbal reports.

Provide, in writing, the results of all meetings in which proposals are put forth that have the potential for affecting and/or changing contract agreements, requirements or conditions, and these shall be brought to the attention of the CO.

2.3.2 Phase-In Support

The contractor shall provide phase-in support in accordance with the phase-in plan as required per PWS paragraph 4.7.

2.3.3 Phase-Out Support

The contractor shall provide phase-out support in accordance with the phase-out plan as required per PWS paragraph 4.8.

2.4 Required Tasks

The tasks required under this PWS include:

▪ Support completion of new customer questionnaire

▪ Support submission of application rationalization

▪ Support determination of migration path

▪ Support identification of C1 & Platform One compute & store requirements to support DSIP

▪ Support completion of migration path survey

▪ Support identification of privileged and authorized users and obtain accounts in C1

▪ Support gathering and uploading of artifacts required by C1

▪ Support DSIP Application analysis in concert with Cloud One

▪ Identify new AO

▪ Support establishment of DevSecOps environment using Platform One

▪ Support Achievement of Interim Authority to Test

▪ Support establishment of dev/test environments

▪ Support ATO Achievement

▪ Support data migration oversight

▪ Support prep to Go live

▪ Support decommission of legacy environments

3 QUALITY

Both the contractor and the Government have responsibilities for providing and ensuring quality services, respectively.

3.1 Contractor Quality Management

The contractor shall identify and implement its approach for providing and ensuring quality throughout its solution to meet the requirements of the PWS via the contractor’s Quality Management Plan (QMP). The QMP shall describe the application of the appropriate methodology (i.e., quality control and/or quality assurance) for accomplishing performance requirements. The QMP shall describe how the appropriate methodology integrates with the Government’s requirements.

The contractor shall make the QMP available to the Government for review upon request and shall obtain acceptance of the QMP by the CO as required. The contractor shall make appropriate modifications to the QMP (at no additional cost to the Government). The Government has the right to require revisions of the QMP (at no cost to the Government) should the QMP fail to deliver the quality of the services required at any time during performance.

3.2 Performance Based Requirements - Service Delivery Summary

Performance Standards, Acceptable Quality Levels (AQLs), and Incentives/Disincentives are defined in PWS Attachment A, the Service Delivery Summary (SDS). The SDS criteria will be used to determine if performance requirements are met.

3.3 Government Quality Assurance

The Government will perform periodic reviews of the contractor’s performance in accordance with the Government’s Quality Assurance Surveillance Plan (QASP).

The Government reserves the right to review services to be provided, including those developed or performed at the contractor's facilities, to determine conformity with performance and technical requirements.

4 DELIVERABLES

4.1 Contractor Submission

Deliverables are to be transmitted with a cover letter, on the prime contractor’s letterhead, describing the contents, electronically through GSA’s web-based procurement system, as required, and to any other destination(s) as required per the Government’s request. The contractor shall provide hard copy deliverables as required per the Government’s request. All deliverables shall be produced using software tools/versions as approved by the Government.

https://drive.google.com/file/d/10p4Is-FMtMiddWm_iE46ixR0Mq4OMl3H/view

4.2 Government Review

Government personnel will have 10 business days to review deliverables (to include resubmissions) and provide written acceptance/rejection. Authorized Government representatives will notify the contractor of deliverable acceptance or provide comments in writing. The contractor shall incorporate Government comments, or provide rationale for not doing so within 5 business days of receipt of comments.

Government acceptance of the final deliverable will be based on resolution of Government comments or acceptance of rationale for non-inclusion. Additional changes volunteered by the contractor will be considered a resubmission of the deliverable.

4.2.1 Government Delays in Reviewing Deliverables or Furnishing Items

If contractor performance or submission of deliverables is contingent upon receipt of Government furnished items (data, equipment, materials, facilities, and support) or input, or upon Government review and approval of interim items or draft documents (collectively referred to as Government Performance), the Government shall specify, if not already specified within this PWS, when it will provide such items or input, or the time it will need to perform reviews or give approvals. If the Government fails to meet item, input, review, or approval deadlines, contractor performance or submission of deliverables shall automatically be extended one business day for each day of government delay.

The contractor shall promptly advise the Contracting Officer of any delays in receipt of Government furnished items, input, reviews, or approvals.

4.3 Deliverable Table

The contractor shall deliver the deliverables listed in the following table on the dates specified.

DEL. #

MILESTONE or

DELIVERABLE

PWS

REF.

COMPLETION or DELIVERY

DATE

01 Kick-Off Meeting 2.2.1 NLT 15 business days after contract/order award

Kick-Off Meeting Minutes 2.2.1

NLT 5 business days after the meeting

Monthly Status Report

(MSR) 4.4

NLT 15th calendar day of the month following the monthly reporting period

04 Monthly Invoice 4.5

NLT 15th calendar day of the month following the monthly reporting period

05 Trip Report(s) 4.6 NLT 10 business days following completion of each trip

4.4 Monthly Invoice

The contractor shall provide a monthly invoice, no later than the 15th calendar day of the month following the monthly reporting period, to be submitted simultaneously with the MSR. As applicable, the invoice shall include but is not limited to:

▪ Clear identification of all costs.

▪ Labor hours expended (for labor hours tasks). The labor hours expenditure information shall include the identification of the employee name, labor category, hourly labor rate, and total number of labor hours expended.

▪ Timecards. As required, the contractor shall provide a copy of each employee’s timecard/sheet. The timesheet shall identify the contractor employee name and number of hours claimed per day.

▪ Travel costs.

▪ Supporting documentation for travel costs. Refer to PWS 5.3 for specific requirements.

▪ Other Direct Costs.

▪ Supporting documentation for other direct costs. Refer to PWS 9.6 for specific requirements.

▪ As required, the contractor shall comply with line item (i.e., per individual positions, different programs, program areas, etc.) invoicing requests.

4.5 Monthly Status Report

The contractor shall provide a MSR, no later than the 15th calendar day of the month following the monthly reporting period, to be submitted simultaneously with the monthly invoice. The MSR shall include, but is not limited to, the items identified below.

▪ Status of tasks, schedules, deliverables. Status of tasks shall include a summary description and schedule of all tasks completed during the reporting

06 QMP 3.1

NLT 5 business days after Government request

07 Phase-In Plan 4.7

Draft due with solicitation response; final due NLT 10 business days after receipt of Government comments

08 Phase-Out Plan 4.8 NLT 120 calendar days prior to contract/order end date

Government Furnished Item (GFI) Inventory 7.2.4

NLT 3 business days after GFI receipt

Non-Disclosure Agreement 8.1

Prior to assignment to contract/order period, all tasks currently on-going during the reporting period and all known tasks assigned for future reporting periods.

▪ Resource hours and costs against Government defined tasks to support accurate project cost accounting using Government formats and tools.

▪ Current and cumulative task funding status (direct labor, travel, and other direct cost funding status to be reported separately, as required).

▪ Outstanding issues, and proposed resolution approaches and actions to resolve any outstanding issues.

▪ Staffing report identifying current staffing roster, all current vacancies, and a record of all staffing departures.

4.6 Trip Report

For all long-distance travel, the contractor shall submit Trip Reports after completion of a trip. The contractor shall reconcile the Trip Reports with each invoice such that they can be matched month by month. The Trip Report shall include the following information:

▪ Personnel traveled.

▪ Dates of travel.

▪ Destination(s).

▪ Purpose of trip (be specific).

▪ Actual trip costs.

▪ Approval Authority (copy of the e-mail authorizing travel by the identified

Government representative).

▪ Summary of trip events and accomplishments.

4.7 Phase-In Plan

The contractor may or may not propose a separately priced transition period, for a duration to be determined and proposed by the contractor, but shall not exceed a period of 30 calendar days. The transition period is defined as the period of time (during the phase-in) when the new contractor and the incumbent contractor will both be providing support to the client as required to support the transition to the newly awarded contract/order. If the contractor chooses to propose a transition period, such period shall be included and addressed within the below identified phase-in plan.

The contractor shall develop a phase-in plan. Such phase-in plan shall present a clear understanding of the phase-in tasks required, the issues likely to result from non-incumbent contractor performance, and the contractor’s proposal to resolve such issues. The phase-in plan shall include a clear and feasible strategy for delivering services required within the periods specified by the plan and shall include a detailed plan-of-action and milestones to transition the functions identified in this PWS in a well-planned, orderly, and efficient manner. The phase-in plan shall include, at a minimum:

▪ Staffing plan.

▪ Development and submission of required deliverables.

▪ Interface with the Government and incumbent contractor (if applicable) during phase-in, to include meetings or status reports, as required.

▪ Approach to maintaining quality and minimizing disruption during phase-in.

▪ Development and dissemination of operating instructions, procedures, and control directives.

4.8 Phase-Out Plan

During phase-out of the contract/order, which is defined to be a period of 30 calendar days prior to the lifecycle end date of the contract/order, a smooth and orderly transition between the incumbent contractor and the successor contractor is necessary to ensure a minimum disruption to vital Government business. The contractor shall cooperate to the extent required to permit an orderly changeover to the successor contractor. The phase-out will be deemed completed by the COR and/or other identified Government representatives when it is determined by the Government that the transition of property, data, and information developed as a part of the contract/order have been successfully changed over from the outgoing contractor to the Government and the successor contractor as required. Phase-out activities include, but are not limited to, the tasks below.

▪ Submission of official comprehensive phase-out plan.

▪ Daily communication of staffing status (i.e. projection of when incumbent contractor employees will off-board from the incumbent contract/order and identification of additional incumbent resources, such as a transition team, that may be needed to support the transition efforts) and overall phase out status, in accordance with the accepted phase-out plan.

▪ Maintain the phase out schedule included within the phase-out plan.

▪ Transition of property.

▪ Transition of supporting documentation.

▪ Transition of accounts (e.g. user accounts and user access).

▪ Knowledge transfer on the established installation, operation, and maintenance procedures of the technologies supported. The phase out plan shall clearly describe the proposed methodologies to be utilized for such transfer (e.g., written documentation, manuals, formal classroom type training, one-on-one training sessions, etc.).

▪ Execution and submission of phase out checklist, to include Government acceptance.

5 PERFORMANCE

5.1 Period of Performance

The anticipated period of performance(s) is/are identified below.

▪ Base Period: 1 March 2021 through 28 February 2022

▪ Option Period 1: 1 March 2022 through 28 February 2023

▪ Option Period 2: 1 March 2023 through 29 February 2024*

▪ Option Period 3: 1 March 2024 through 28 February 2025

▪ Option Period 4: 1 March 2025 through 28 February 2026

* Note: 2024 is a leap year.

5.2 Place of Performance

The primary place of performance is the contractor’s facility(ies). All tasks performed under this PWS shall be performed at a contractor facility, except as provided elsewhere in this PWS.

5.2.1 Applicability of Telework

All work performed at locations other than those identified as Government and/or contractor facilities shall be approved prior to performing the work. Federal contractors are not governed by Office of Personnel Management (OPM), GSA, or the individual agency policies; however, this does not prohibit contractor personnel from actually working at an alternate site, when/as appropriate and specifically authorized by the Government. The contractor shall develop telework policies to comply with the following requirements and address such requirements at a generic level within their QMP. Alternate work arrangements for contractors shall be negotiated with the contractor’s own employer and the appropriate agency official, to ensure policies and procedures are in close alignment and there is a clear and concise arrangement documenting the agreement. It remains the contractor’s responsibility to ensure the services are performed in accordance with the terms and conditions of the contract/order.

▪ The contractor shall address the pertinent facts impacting performance and ensure all affected contractor resumes and other related documentation reflects the applicable work site. The contractor shall provide justification to the Government when identifying and submitting an individual as a telecommuter and address implementation processes and procedures within the QMP. The contractor shall be responsible for ensuring the Government has the required access/details necessary for the Government to perform quality assurance responsibilities.

▪ The contractor shall comply with all agency security telework policies. The contractor shall ensure all services provided from an alternate site comply with the Federal Information Security Management Act of 2002 (FISMA) and address the following, as a minimum:

- Controlling access to agency information and information systems;

- Protecting agency information (including personally identifiable information) and information systems;

- Limiting the introduction of vulnerabilities;

- Protecting information systems not under the control of the agency that are used for teleworking;

- Safeguarding wireless and other telecommunications capabilities that are used for teleworking; and

- Preventing inappropriate use of official time or resources that violates subpart G of the Standards of Ethical Conduct for Employees of the Executive Branch by viewing, downloading, or exchanging pornography, including child pornography.

5.2.2 Performance at Contractor Facilities

Work performed at contractor facilities shall be performed according to the contractor’s standard commercial practice; however, the contractor representatives at these facilities must be available for interaction with Government employees during the core hours identified in the paragraph entitled “Normal Business Day”, with the exception of Government-designated holidays or facility closures.

5.2.3 Unplanned Government Facility Closures

In the event of unplanned closure of the Government facility for any reason (e.g.

natural disasters, Government shut-down, or severe weather) the Contractor shall make its best effort to mitigate loss of work time. If Contractor employees are working on the Government installation, this may be done by moving employees to an off-site location. If performance under this contract/order is not possible, the Contractor shall take steps to assign employees to other projects on a temporary basis or place them in leave status to minimize non-productive costs to the Government under this contract/order. Additional instructions may be provided by the Contracting Officer on a case-by-case basis. Disagreements between the parties resulting from closures shall be settled through negotiations to the maximum extent possible or shall otherwise be settled pursuant to the provisions of the Disputes provisions of this contract/order.

All services to be performed under this contract/order have been determined to be non-essential for performance during a closure. Should the Government facility be closed, the Contractor shall be notified by either the Contracting Officer, COR, or a local television or radio station. The Contractor is responsible for notifying its employees about Government closures. Contractor employees are not to report to the Government facility if it is closed and will adhere to delays, unless otherwise specifically instructed otherwise by the CO or COR.

5.3 Travel

Travel must be coordinated and authorized by the CO, the COR, and/or other identified Government representatives prior to incurring costs. Contractor costs for travel will be reimbursed in accordance with FAR 31.205-46, in arrears. The travel costs shall be reasonable and allowable as defined in FAR 31.201 and in accordance with the limitations of the JTR/FTR/DSSR.

The contractor shall invoice monthly on the basis of cost incurred. The contractor must provide documentation in support of all travel expenses. The contactor will not be reimbursed for local travel (within a 50-mile radius of the Government/contractor’s facility) or commuter travel (commute from home to work site).

Invoice submissions including travel costs shall include completed travel expense sheets (i.e., travel voucher) for each trip and each employee who traveled. The travel expense report, receipts of $75 or more (with exceptions being lodging and transportation whereby receipts are required regardless of dollar value), and supporting documentation (e.g., approval email for exceeding per diem rates, cost comparisons, etc.) shall be submitted with the invoice. Expense report(s) must include the traveler’s name, dates of travel, destination, purpose of travel, Approval Authority documentation (e.g., copy of the e-mail authorizing travel by Government official), and cost for each trip. All travel costs shall be compiled into the Government provided travel expense sheet (PWS Attachment B) or similar document that has been determined to be acceptable by the Government. The entire submission shall be complete and organized to enable the Government to complete an efficient review. Submissions that are not complete and organized are subject to rejection.

5.4 Hours of Work

5.4.1 Standard Duty Hours Support

The contractor shall provide standard duty hours support as defined below.

5.4.1.1 Normal Business Day (work hour category A)

https://drive.google.com/open?id=1Od-rruQ0HSxZ3M0I7XTtYi7Aid2bxeZwHO_VJpJ7hwU

A standard normal business day is defined as any 8 hours of productive labor which must include the Core Business hours of 0900 through 1500 PM local time, Monday through Friday, excluding Federal Holidays. Exceptions may be required and shall be coordinated with the COR and/or other identified Government representatives, to include short-term or long-term requirements for staggered business days.

5.4.1.2 Staggered Business Day (work hour category B)

A standard staggered business day requires that on-site support shall be provided 0700 through 2100 local time, Monday through Friday, excluding Federal Holidays. Exceptions may be required and shall be coordinated with the COR, if coverage is required outside the established timeframe.

5.4.1.3 Staggered Business Day (work hour category C)

A standard staggered business day requires that on-site support shall be provided 24 hours per day, 6 days per week, 1700 Sunday through 1700 Friday, local time, excluding Federal Holidays. Exceptions may be required and shall be coordinated with the COR and/or identified Government representatives, if coverage is required outside the established timeframe.

5.4.2 Non-Standard Duty Hours Support

The contractor shall provide for scheduled (planned work hours) and unscheduled (other than planned work hours), non-standard duty hours support as required. The contractor shall identify a primary and alternate point of contact for non-standard, unscheduled duty hours requirements. To ensure the applicable labor hours allocations are not exceeded (typically 40 hours per week), labor hours expended in support of non-standard duty hours requirements shall be offset by reducing the number of standard duty work hours by an equivalent number within an off-set time period that doesn’t impact the contractor’s ability to complete the contract/order requirements. The contractor shall not place restrictive limitations on the off-set time period.

5.4.2.1 Scheduled (work hour category D)

Scheduled non-standard duty hours support shall be coordinated with the authorized Government point of contact and the contractor’s designated point of contact. The Government may request non-standard duty hour support (fiscal year close-out periods, deployment/release periods, and peak operational periods). Scheduled non-standard duty hour support may also be required to support a short term surge in requirements.

5.4.2.2 Unscheduled (work hour category E)

The Government may also request that the contractor provide un-scheduled (e.g., emergency technical support), non-standard duty hours support. The contractor shall respond within 15 minutes of notification. When off-site support can resolve the issue, the contractor’s personnel shall begin immediately upon notification. The contractor shall assess the cause, determine the scope of the problem, advise the appropriate Government organization, provide an estimated restoration time, and identify and implement action for problem resolution. When required, on-site support shall begin within one hour of notification to the contractor’s designated individual.

This unscheduled support may include:

▪ Remote telephone support with the Government staff and/or customers.

▪ Remote support on Government Furnished Equipment (GFE).

Contractor personnel may be equipped with GFE that enables remote access/log-on. The Government will not incur any costs associated with home-based WiFi or LAN access to the Internet.

▪ Onsite support.

5.5 Limitations on Contractor Performance

The contractor shall NOT perform the following functions in connection with the services provided under the contract/order.

▪ Approve, decide, or sign as a Contracting Officer;

▪ Negotiate with Government suppliers;

▪ Accept or reject supplies or services;

▪ Determine acquisition, disposition, or disposal of Government property;

▪ Direct other contractor or Government personnel;

▪ Determine cost reasonableness, allowability, or allocability;

▪ Vote on a source selection board;

▪ Supervise Government personnel;

▪ Approve Government requirements or plans;

▪ Determine Government policy.

6 PERSONNEL

6.1 General Requirements

All contractor personnel shall meet the minimum general requirements listed below.

▪ All personnel shall be capable of working independently.

▪ All personnel shall have training and experience that is appropriate for the tasks to which they will be assigned.

▪ The contractor shall provide personnel that are capable of conducting themselves in a professional manner and have proper telephone and e-mail etiquette, customer service techniques, and organizational skills.

▪ Contractor personnel performing in a leadership capacity shall be capable of directing contractor personnel and interfacing with the Government and customers.

▪ Ability to communicate applicable technical subject matter expertise to management and others.

▪ Strong written and oral communication skills in the English language. All contractor personnel must be able to read, write, speak and understand English.

▪ Exceptional customer service skills.

▪ Strong time-management and prioritization skills.

6.2 Specific Expertise and Experience

The contractor shall provide personnel with the appropriate skill levels. While each individual contractor employee may not possess expertise and experience in each area below, the Government requires that the overall contractor staff possess the aggregate skills, expertise, and experience in each of the areas identified to successfully complete all requirements.

▪ Subject matter expertise in the areas of Information Assurance and

Cybersecurity.

▪ Expert knowledge of DoD’s Risk Management Framework / DoDI 8510.0

▪ Expertise with Hockeypuk Cybersecurity zero client to cloud solutions.

▪ Ability to discern proper, complaint, and efficient cloud architectures.

▪ Experience in the technologies available within the new environment, such as open-source products and infrastructure as code.

▪ Migration planning and architecture development using the latest inherent and fully managed capabilities offered by a cloud service provider.

▪ Assess and mitigate the risks associated with a change in architecture and environment.

▪ Expertise with Defensive Cyber Operations in the Cloud.

▪ Expertise with AF Continuous ATO processes.

▪ Expert knowledge of DoD cloud cybersecurity requirements.

▪ Familiarity with DoD CIO Digital Modernization Strategy.

▪ Subject matter expertise with Amazon Web Services (AWS).

6.3 Training

6.3.1 Contractor Staff Training

The contractor shall provide fully trained and experienced support staff.

Contractor personnel are required to possess the skills necessary to support the minimum requirements of the labor category under which they are performing.

Training of contractor personnel shall be performed at the contractor's expense, except when the Government changes the requirements during performance of an on-going task and it is determined to be in the best interest of the Government. This will be negotiated on a case-by-case basis. Training at Government expense will not be authorized for replacement personnel nor for the purpose of keeping contractor personnel abreast of advances in the state-of-the-art, or for training contractor personnel on equipment, computer languages, and computer operating systems that are available in the commercial market.

6.3.2 Mandatory Government Training

Mandatory Government training shall be tracked and monitored by the contractor. All required courses must be completed by the required dates by all contractor personnel. Mandatory Government training classes may be completed during work hours. It is the intent of the Government to provide 30 calendar days written notice of annual training requirements to the designated contractor representative. The designated contractor representative will be responsible for notifying subordinate contractor personnel. In the event the contractor does not receive a 30 calendar day notice, the contractor is still required to complete the training by the specified required date(s).

6.4 Key Positions / Key Personnel

Key personnel are personnel proposed to perform in key positions. Key positions are those deemed essential for successful contractor accomplishment of the work to be performed. The following positions will be considered to be key positions, as identified by the Government, under the contract/task order:

▪ TBD

Furthermore, the contractor is responsible for identifying key positions beyond those identified above, as applicable; within the contractor’s respective proposed staffing plan (i.e. contractor identified key positions above and beyond the Government’s identified requirements).

6.5 Personnel Retention and Recruitment

Government review and acceptance is required for all resumes of personnel proposed to support labor hour requirements and key personnel proposed to support all firm fixed priced requirements. The contractor shall make every effort to retain personnel in order to ensure continuity until contract/order completion. If it should become necessary to substitute or replace personnel, the contractor shall immediately notify the COR and/or other identified Government representatives in writing of any potential vacancies and shall submit the resume(s) of replacement personnel within 14 calendar days of the notification. Additionally, for all new positions identified by the Government, the contractor shall submit the resume(s) of proposed personnel within 14 business days of the Government’s initial request. The contractor shall submit the resume(s) of all potential personnel selected to perform under the contract/order to the COR and/or other identified Government representatives through GSA’s web-based procurement system, or any other process means identified/required, for Government review and acceptance/rejection.

Upon Government acceptance of a personnel resume(s), the candidate shall be available to begin performance within 14 business days. The contractor shall ensure continuity of operations during periods of personnel turnover and long-term absences. Long-term absences are considered those longer than one week in duration.

7 GOVERNMENT FURNISHED PROPERTY/INFORMATION/ACCESS

7.1 General

The Government shall provide, without cost, the facilities, equipment, materials and services listed below. The Government furnished property and services provided as part of the contract/order shall be used only by the contractor only to perform under the contract/order. No expectation of personal privacy or ownership using any Government electronic information or communication equipment shall be expected.

All property at Government work sites, except for contractor personal items will be assumed to be Government property unless an inventory of contractor property is submitted and approved by the CO/COR. Contractor personal items do not include computers, external drives, software, printers, and/or other office equipment (e.g., chairs, desks, file cabinets). The contractor shall maintain an accurate inventory of Government furnished property.

7.2 Property

7.2.1 Facilities

The Government will provide facilities at the authorized primary work locations as specified in PWS paragraph 5.2. Use of the facilities by contractor personnel will include all utilities, telephone, janitorial services and furniture for contractor personnel performing tasks. The Government will provide the contractor access to buildings as required, subject to the contractor personnel obtaining the required clearances and approvals.

7.2.2 Equipment at Authorized On-Site Government Work Locations

The Government will provide the following at authorized on-site Government work locations:

▪ A suitable work environment (i.e., telephone, office space and furniture).

Office space may include a private or shared cubicle, hoteling space (space reserved for temporary use), or other such space suitable for the work required.

▪ A personal desktop computer or laptop and auxiliary hardware and software required in the performance of the contract/order.

▪ Network connectivity required to perform work assignments. Network and computer access rights commensurate with work assignments.

▪ The Government will replace items that are determined to be beyond economical repair by the COR and/or other identified Government representatives unless damage or loss is determined to be due to contractor negligence.

7.2.3 Materials

The Government will furnish basic reference manuals, and any revisions, updates, and changes thereto for use by the contractor necessary to perform work assignments under the contract/order.

7.2.4 Validation of Government Furnished Items (GFI) and Equipment Inventory

The contractor shall develop and maintain a complete GFI inventory that shall be made available to the Government upon request. Within three (3) business days of receipt of any GFI, the contractor shall validate the accuracy of the materials and notify the COR and/or other identified Government representatives, in writing, of any discrepancies, and update the GFI inventory list.

NOTE: Validation shall consist of the contractor checking for physical and logical completeness and accuracy. Physical completeness and accuracy shall be determined when all materials defined as Government furnished are provided.

Logical completeness and accuracy shall be determined when all materials defined and associated with a program, system, or work package are provided.

7.3 Use of Government Property

7.3.1 Desk Telephones

Government telephones are provided for use in conducting official business.

Contractor personnel are permitted to make calls that are considered necessary and in the interest of the Government. The contractor shall follow the same policies as Government personnel for telephone usage.

7.3.2 Mobile/Wireless Telephones and Smart Devices

Government issued mobile/wireless telephone and smart devices may be assigned to contractor personnel when the Government determines it is in the Government’s best interest. Contractor personnel are prohibited from using any Government issued device for personal use.

7.3.3 Electronic Mail (E-mail)

All Government e-mail access and use by contractor personnel shall be in support of the individual’s official duties and contract/order responsibilities. All information that is created, transmitted, received, obtained, or accessed in any way or captured electronically using Government e-mail systems is the property of the Government. Contractor personnel are prohibited from forwarding e-mail generated from a Government provided e-mail account to personal devices.

7.3.4 Copiers and Fax Machines

Copiers are to be used to copy material for official Government business only in the performance of the contract/order. Contractor personnel shall not use fax machines for other than official Government business in the performance of the tasks in the contract/order.

7.3.5 Computer and Internet

All Internet and electronic media access accomplished by contractor personnel (utilizing Government furnished equipment) shall be for official Government business in the performance of the tasks in the contract/order.

7.3.6 Canvassing, Soliciting, or Selling

Contractor personnel shall not engage in private activities for personal gain or any other unauthorized purpose while on Government-owned or leased property, nor may Government time or equipment be utilized for these purposes.

7.3.7 Security Violations Using Government Equipment

Any contractor violating Government security policies, guidelines, procedures, or requirements while using Government equipment or while accessing the Government network may, without notice, have their computer and network access terminated, be escorted from their work location, and have their physical access to their work location removed at the discretion of the CO/COR. The CO/COR will notify the contractor of the security violation and request immediate removal of the contractor employee.

8 SECURITY

8.1 Non-Disclosure Agreements

Due to the potential sensitive nature of the data and information being worked with on a daily basis, all contractor personnel supporting the contract/order are required to complete the Government provided non-disclosure agreement/statement (PWS Attachment C) prior to assignment to the…