DRAFT_PWS Watters Family Life Center Surveillance System.docx

PERFORMANCE WORK STATEMENT (PWS)

Watters Family Life Center Video Surveillance System

Part I General Information

1. GENERAL: This is a non-personal services contract to provide the Watters Family Life Center Video Surveillance System. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the Watters Family Life Center Video Surveillance System, as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.1.1. The Watters Family Life Center Video Surveillance System will provide real-time and recorded, high definition, audio and video surveillance throughout the interior of the building. The Watters Family Life Center trains Army Chaplains pursuing a master’s degree in counseling and civilian counseling interns on marriage and family therapy skills. The center is required to provide clinical supervision to all students. The mode of all clinical supervision and supervision mentoring is confidential, closed circuit, secure audio and video feeds.

1.2. Background: This project will upgrade current ultra-high definition, IP based video and audio surveillance and recording system utilizing the following existing hardware and software: CAT-6 cabling, monitors, 1 POE network switch model POE316GM V2, and 7 workstation computers. 7 existing workstation computer configuration consist of: 6 workstation computers with x64-based PC, Intel® Core ™ i7-8700 CPU @ 3.20GHz, Microsoft Windows 10 Home, 12 GB RAM, 1TB hard drive; 1 workstation computer/server: x64-based PC, Intel® Core ™ i7-8700 CPU @ 3.20GHz, Microsoft Windows 10 Home, 12 GB RAM, with 2 - 1TB hard drives.

1.2.1. This Watters Family Life Center Video Surveillance System project upgrades the current system utilizing existing hardware and software and provides 11 IP-based ultra-high definition cameras and microphones, 1 IP-based video/audio server hardware device or compatible software solution, and on-going system maintenance.

1.3. Objectives: (These are high level objectives that should align with Part 5. Part 5 further defines the objectives.) The basic service objectives include the following:

1.3.1. Conduct a comprehensive field survey to verify all existing conditions.

1.3.2. Install 1 IP-based video / audio server hardware device or compatible software solution.

1.3.3. Install 11 IP-based ultra-high definition cameras.

1.3.4. Install IP-based, modern, high gain, ultra-high definition audio microphones in 9 counseling rooms and 2 classrooms.

1.3.4.1. Install the appropriate number of IP-based, modern, high gain, ultra-high definition audio microphones per room needed to meet the requirements in Part 5 Specific Tasks.

1.3.5. Connect newly installed cameras, microphones, and video / audio server hardware device or compatible software solution to existing hardware and software.

1.4. Scope: Services include the installation and maintenance of components as identified in Part General Information and Part 5 Specific Tasks. The Contractor shall accomplish a comprehensive field survey to verify all existing conditions, the installation of new components, and the connection of new components to existing hardware in order to provide the Watters Family Life Center with a surveillance system that enables clinical supervision of students.

1.5 Period of Performance: The period of performance shall be for a one (1) Base Year period of 12 months and two (2) 12-month option periods.

Base Year: 12 month Period Option Years: Two (2) 12 month Option Periods

1.6. General Information

1.6.1. Quality Control. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements).

1.6.2. The Contractor shall develop, implement, and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedures and methodologies for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP shall contain a systematic approach to monitor operations to ensure acceptable services, supplies and products described in the contract are performed at or above the standards defined in the PWS and Performance Requirements Summary (PRS).

1.6.3. The Contractor shall submit their QCP as a part of the Contractor’s proposal. After acceptance of the QCP, the Contractor shall receive the Contracting Officer’s (KO) acceptance in writing or any proposed changes to the QC procedures. The Contractor shall submit QCP changes within five (5) days to the KO and Contracting Officer’s Representative (COR) for review and acceptance prior to implementation. The QCP shall address as a minimum:

1.6.4. Contractor’s organizational and management structure, titles, responsibilities and qualifications, work, and quality control verification. A comprehensive program to plan and deliver quality services and/or supplies described in the contract, prioritize services, and concentrate on the most essential services as identified in the Performance Requirements Summary (PRS).

1.6.5. The QCP shall contain methods of communications (direct and indirect) with the Government regarding performance of the contract. Communication shall include regular and formal meetings with the Government for review and analyses of key process indicators, trend analysis of process deficiencies, and problem resolution.

1.6.6. Describe a method, acceptable to the Government, of identifying deficiencies in the quality of service performed under the contract before the level of performance becomes unacceptable. Describe a method for preventing and addressing processes for corrective actions without dependence upon Government direction.

1.6.7. An established inspection system covering all services required by the contract. The plan shall specify areas to be inspected on both a scheduled or unscheduled basis and the title of the individual who will do the inspection. Maintain a system to inspect their subcontractor services and products to ensure compliance with contract requirements, and applicable laws and regulations. Specify tasks or areas to be inspected on a scheduled or unscheduled basis, and how inspections are to be conducted. The contractor shall provide a current list of all titled positions and the names of the incumbents who will perform the inspections and the percentage of the work that will be inspected regularly.

1.6.8. Inspection Files. The contractor shall keep records on-site of all inspections conducted by the Contractor and the necessary corrective action taken. Documentation of all contractor quality control inspections and corrective actions shall be maintained by the contractor throughout the term of this contract.

1.6.9. The QCP shall have a customer comment processing system for correction of COR validated comments received verbally or through the Interactive Customer Evaluation (ICE) program. The system should be designed to provide feedback to the Government based on customer contact, investigation of derogatory comments, rebuttal to derogatory comments, or corrective action(s). The government collected and graded customer satisfaction comment cards will be part of the Government’s performance evaluation process.

1.6.10. The QCP shall include a disaster contingency plan and plan for performing Mission Essential Services, if applicable. The plan shall establish procedures, identify personnel, document essential PWS disaster services, and identify the means of maintaining essential PWS services during disasters. Disaster means natural disasters (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack, or other special circumstances identified by the Government.

1.6.11. The QCP shall include a surveillance system failure plan. The plan shall establish procedures, identify personnel, document essential PWS system failure services, and identify the means of maintaining the essential PWS services during a surveillance system failure within 5 business days of surveillance system failure. Surveillance system failure means hardware and/or software failure that renders the surveillance system inoperable.

1.7. Non-Conformance Report (NCR). When the Contractor's performance is unsatisfactory, an NCR will be issued. The Contractor shall reply in writing within the period specified in NCR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.8. Quality Assurance: The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.9. Property Management System (PMS): Not applicable.

1.10. Maintenance Plan:

1.10.1. The Contractor shall provide a Maintenance Plan that includes on-site quarterly maintenance to ensure non-critical operating system updates, software program updates, firmware updates, patches and any other updates needing to take place, as this system and workstations will not, and cannot be, connected to the internet. Critical updates will take place as needed. Critical updates enable the system to continue to function safely and securely.

1.10.2. The Contractor shall schedule on-site quarterly maintenance with the COR/ACOR no later than two (2) weeks prior to required on-site quarterly maintenance.

1.10.3. The Contractor shall clean the system of dust and debris, visually inspect, and annotate defects and how defects were addressed when conducting system maintenance.

1.10.4. The Contractor shall repair to re-establish full functionality within five (5) business days of notification of system or component poor performance, or system or component failure.

1.10.5. The Contractor shall provide a Maintenance Report for each on-site maintenance event detailing maintenance and/or repairs performed.

1.11. Recognized Federal Holidays: The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

1.11.1. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The Contractor shall work on the days the Government is scheduled to work.

1.11.2 When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.11.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.11.2.2. Reschedule the work on any day that is mutually satisfactory.

1.11.3. Hours of Operation: The Contractor shall be responsible for providing services, between the hours of 8:30 AM – 5:00 PM Eastern Standard Time Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. No overtime (OT) or compensatory time (CT) is authorized. Contractor personnel shall not exceed a 40 hour work week; flexible work schedule may be considered.

1.11.3.1. Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled government operational activities.

1.11.4. Place of Performance: The work to be performed under this contract shall be accomplished at 3358 Knox Street, Building 1-3358, Fort Bragg, North Carolina.

1.12. Security Requirements:

1.12.1. Security Clearance: Not applicable.

1.12.2. Common Access Card Issuance: Not applicable.

1.12.3. Access and General Protection/Security Policy and Procedures: All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager Government representative. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor personnel shall comply with all personal identity verification requirements as directed by DoD, HQ Department of Army (DA) or local policies. Sponsoring organizations, activities, and persons will be responsible for monitoring Contractor access by submitting a completed and approved Directorate of Emergency Services (DES) Form 118 to the Installation All American Visitors Control Center (VCC) (Insert applicable installation information), detailing the contracted services to be performed, location of services, and duration of the contract. Contractors requesting access for less than one year may receive an Army’s Automated Installation Entry (AIE) visitor card on a case by case basis, or a temporary vehicle pass for 90 days. Contractor cards will be issued for periods of one to three years depending on the terms of their contract. AIE card expirations may be updated to reflect a new contract period by resubmitting an approved DES Form 118 to the All American VCC (Insert applicable installation information). Renewed short term passes must be re-processed at the All American VCC. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

1.13. Anti-Terrorism Program

1.13.1. Anti-Terrorism (AT) Level I Training: Contractor personnel performing work under this contract that require access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract. The Contractor shall submit employee certificates of completion within 30 calendar days after completion of the training. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.13.1.1. iWATCH Training: The Contractor shall brief all personnel performing work under this contract on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award. New employees shall complete the training within 10 calendar days of commencing performance of work under this contract, with the results reported to the COR NLT 15 calendar days of employee commencing performance of work under this contract.

1.13.1.2. iWatch is simply common awareness. Contract employees can be good sources of information. iWatch training would include organization instructions on “things to look for” and a phone number to call in case the contract employees have information regarding possible terrorist or criminal activities. Providing Contractors with awareness materials such as the iWatch brochure or wallet card is a cost effective alternative to training. The card describes suspicious activity and can be modified to include the COR in reporting procedures. Samples of the iWatch brochure and posters are available on the Antiterrorism Enterprise Portal (ATEP) at https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.aspx and https://www.army.mil/e2/c/downloads/287489.pdf

1.14. Safety: The Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal notification to the KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the KO within five calendar days of each occurrence.

1.14.1. Environment and OSHA: The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO or COR.

1.15. Special Qualifications.

1.15.1 Organizational Conflict of Interest: The Contractor and subcontractor shall not employ any person or perform a contract in a situation where the existence of conflicting roles may bias the Contractor's judgement or prevent unfair competitive advantage in accordance with Organizational Conflict of Interest Rules in FAR 9.5. Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever Contractor becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.15.2. General:

1.15.2.1. The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current certifications as indicated in this PWS during the execution of this contract.

1.15.2.2. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements. They shall have a command of both the written and spoken English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

1.15.2.3. Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

1.15.3. Key Personnel: Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO/COR within ten (10) work days of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 work days the Contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee. The Contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) work days of the termination.

1.15.3.1. The follow are considered key personnel by the Government: The Contractor shall provide a Program Manager (PM) who shall be responsible for the performance of the work under this contract. The name of this person, and an Alternate PM (APM), who shall act for the Contractor when the PM is absent, shall be designated in writing to the KO at the post award conference. The PM or APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 7:30 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

1.15.3.2. Qualifications for all Key Personnel:

1.15.3.2.1. Program Manager (PM): The PM shall meet or exceed the following minimum qualifications: The PM shall have IT experience needed to supervise and manage IT personnel as well as the IT experience and expertise to install and manage a video surveillance system. The APM shall meet or exceed the same qualifications as the PM.

1.15.4. Other Qualifications: Not applicable.

1.15.5. Identification of Contractor Personnel: All Contractor personnel attending meetings, answering government telephones, and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials.

1.15.6. Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure their personnel do not perform work under the influence of alcohol, illegal prescribed drugs or any other incapacitating agents. Contractor personnel shall be neatly groomed and dressed in business casual attire to present a professional appearance at all times.

1.15.6.1 Conduct of Personnel: The KO may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or found to be under the influence of alcohol, drugs, or other incapacitating agents. Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the interest of the Government. In accordance with Joint Ethics Regulations, DOD 5500.7-R, and 18 U.S.C. 1382 (1972), The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement of providing sufficient personnel to perform the services as required by this contract.

1.16. Contractor Travel: Not applicable.

1.17. Other Direct Costs (ODC): Not applicable.

1.18. Data Rights: Not applicable.

1.19. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The post award conference will also be utilized to ensure Contractor understands all HSPD-12 requirements. IAW AR 70-13 para 4-4.b.(1), the contracting office will hold periodic status or progress meetings with the KO, COR, Contractor, and other personnel as necessary (at least quarterly) to discuss problems, progress of the contract, and Contractor performance. This meeting will be held at a mutually agreed location, or telephonically. The CORs must ensure that they receive copies of written minutes and other correspondence related to these meetings, including follow-up actions. These meetings shall be at no additional cost to the Government.

1.20. Contracting Officer Representative (COR): The KO will designate, in writing, a COR. The COR will have authority to take certain actions specifically provided and within the limitations prescribed in the designation. A copy of the designation will be furnished to the Contractor. In no event will the COR, by virtue only of his/her designation as such, empowered to execute or agree to any contract modification thereof. The KO will retain the ultimate responsibility for the administration of the contract. Any discrepancy resulting from coordination with or advisement from the COR shall be addressed, in writing, to the KO. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assures that the Contractor performs the technical requirements of the contract; performs inspections necessary in connection with contract performance; maintains written and oral communications with the Contractor concerning technical aspects of the contract; issues written interpretations of technical requirements, including government drawings, designs, specifications; monitors Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinates availability of government furnished property, and provides site entry of Contractor personnel.

1.20.1. The Contracting Officer will designate, in writing, an Alternate Contracting Officer’s Representative. The Alternate COR will have authority to take certain actions specifically provided and within the limitations prescribed in the designation. A copy of the designation will be furnished to the Contractor. In no event will the Alternate COR, by virtue only of his/her designation as such, empowered to execute or agree to any contract modification thereof. The Contracting Officer will retain the ultimate responsibility for the administration of the contract. The Alternate COR’s authority shall only be in effect during the absence of the COR.

1.21. Phase-In/Phase-Out Periods: Not applicable.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONFLICTING DIRECTIVES. Any apparent conflict between compliance with the directives, rules, and regulations identified in the contract and the satisfaction of the requirements of the contract shall be immediately brought to the attention of the KO for final resolution prior to performing the work involved. The Contractor shall notify the KO in writing in addition to any verbal notification of such conflict as soon as possible but no later than one (1) workday of the discovery of a conflict.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and/or terminate contracts, and to make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor, as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. CONTRACTOR PERSONNEL. Includes Contractor and subcontractor employees performing working under this contract.

2.1.6. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

2.1.7. DELIVERABLE. Anything that can be physically delivered, but may include non-physical things, such as meeting minutes or reports.

2.1.9. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY (GP). Property in the possession of or directly acquired by the Government and subsequently made available to the Contractor.

2.1.10. KEY PERSONNEL. Contractor employees who are critical for achieving PWS objectives. Key personnel shall meet position qualification and experience requirements indicated in the PWS. When key personnel qualifications are used as an evaluation factor in “Best Value” procurement, the Contracting Officer is the only one authorized to concur with key personnel replacement after award of the contract. When proposed key personnel resumes are used as an evaluation factor in best value procurement, a letter of commitment may be required from the individual whose resume is provided.

2.1.11. LOCAL TRAVEL: Any travel that is required to perform services IAW the PWS that is within a 50-mile radius of the place of performance.

2.1.12. PERFORMANCE REQUIREMENTS SUMMARY (PRS). A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

2.1.13. PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

2.1.14. QUALITY ASSURANCE. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, quality assurance refers to actions by the Government.

2.1.15. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). The Government’s organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.16. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.17. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.18. WORK DAY. The length of time during a day in which the Contractor provides services, in accordance with the contract. Also referred to as Business Day.

2.1.19. WORK WEEK. Monday through Friday, unless otherwise specified.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: Not applicable.

3.2. Facilities: Not applicable.

3.3. Utilities: The Government will provide all utilities in the facility to the Contractor for their use in performing tasks outlined in this PWS. The Contractor shall instruct all employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4. Equipment: Not applicable.

3.5. Materials: Not applicable.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2. Secret Facility Clearance: Not applicable.

4.3. Materials: Not applicable.

4.4. Equipment: Not applicable.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The Contractor shall provide services for the installation and maintenance of the Watters Family Life Center Video Surveillance System. The Contractor shall accomplish a comprehensive field survey to verify all existing conditions, the installation of new components, the removal of old components, and the connection of new components to existing surveillance system components in order to provide the Watters Family Life Center with a surveillance system that enables clinical supervision of students.

5.1.1. The Contractor shall conduct a comprehensive field survey to verify all existing conditions. The survey shall be conducted and completed within five days from notice to proceed and prior to and starting the work. The purpose of the survey is to familiarize the Contractor with the systems and the conditions of the work.

5.1.1.1. The Contractor shall coordinate and schedule the field survey with the COR.

5.1.2. The Contractor install 1 IP-based video / audio server hardware device or compatible software solution on a closed network not connected to the internet or any other network.

5.1.2.1. The IP-based video / audio server hardware device or compatible software solution shall provide live and recorded synced video and audio easily seen and heard by a room full of people at any of the 7 workstations to include when the individuals in the live or recorded segment are talking softly.

5.1.2.2. The IP-based video / audio server hardware device or compatible software solution shall provide continuous recording of 11 separate rooms with uninterrupted clear ultra-high definition synced video/audio between the hours of 8:30am – 5:30pm Eastern Standard Time on Monday, Tuesday, Wednesday, Thursday, and Friday.

5.1.2.3. The IP-based video / audio server hardware device or compatible software solution shall contain the storage capacity to maintain at least 30 days of video/audio recordings before it writes over itself.

5.1.2.4. The IP-based video / audio server hardware device or compatible software solution shall provide the ability for users to search for and capture video on any workstation within the 30 day minimum window and save it to the desktop, directory structure, or external device/DVD of any of the 7 workstations on the local area network in a format playable on Windows Media Player, QuickTime Player, and VLC Media Player without degraded quality.

5.1.2.5. The IP-based video / audio server hardware device or compatible software solution and workstations shall provide security with login and password credentials.

5.1.2.6. The IP-based video / audio server hardware device or compatible software solution must endure power fluctuations, brown-outs, surges, and power spikes and continue to run or conduct an orderly shutdown. If the system shuts down due to power loss, it must automatically reboot itself within 5 minutes to a full running state when power is restored.

5.1.3. The Contractor shall install 11 IP-based ultra-high definition cameras.

5.1.3.1. The 11 IP-based ultra-high definition cameras shall provide video of the entire room synced with audio and provide the ability to digitally zoom into a particular areas for detailed viewing without loss of clarity.

5.1.3.2. The 11 IP-based ultra-high definition cameras shall use existing CAT-6 cabling to connect to the system.

5.1.4. The Contractor shall install the appropriate number of IP-based, modern, high gain, ultra-high definition audio microphones needed per room directly over the space where the counselor and clients sit in counseling rooms or where students sit in classrooms.

5.1.4.1. The appropriate number of IP-based, modern, high gain, ultra-high definition audio microphones shall provide the ability to pick up the audio of soft and regular speaking voices present during counseling sessions synced with video.

5.1.4.2. The appropriate number of IP-based, modern, high gain, ultra-high definition audio microphones shall pick up sounds in the counseling room only and exclude sounds and voices outside of the counseling room.

5.1.4.3. The appropriate number of IP-based, modern, high gain, ultra-high definition audio microphones shall use existing CAT-6 cabling to connect to the system.

5.1.5. The Contractor shall connect newly installed cameras, microphones, and video / audio server hardware device or compatible software solution to existing hardware and software.

5.1.5.1 The Contractor shall provide all cables, brackets, surge suppressors, network switches, and other materials required to fully integrate the new IP-based video / audio server hardware device or compatible software solution, new cameras, and new microphones into a complete and functioning solution.

5.1.5.2. The Contractor shall remove old cameras and microphones. Any old equipment, to include old cameras and microphones, will remain on site. The Contractor shall provide the COR/ACOR with the location of old equipment.

5.1.6. The Contractor shall be responsible for all final touch-up work needed after the installation of all systems and components and removal of old equipment.

5.1.6.1. The Contractor shall fill openings, patch the surface, and finish to match the adjacent existing surfaces where cutting of existing surfaces or removal of existing finishes is required to perform the work under this contract.

5.1.6.2. The Contractor shall clean work area and remove all debris daily.

5.1.6.3. The Contractor shall repair or replace any damage to existing conditions caused by the Contractor’s actions. Repair and replacement of damaged conditions shall match the integrity of the adjacent areas. All required repair or replacement work shall be provided at no additional cost to the Government.

5.1.7. The Contractor shall not disturb any wiring whose origin, function, or utility are unknown without prior approval from the Government.

5.1.8. The Contractor shall warrant all work performed under this contract to ensure the work meets all requirements and is free from any defect in equipment, material, or workmanship for a period of not less than one year.

5.1.9. The Contractor shall provide as built documentation to include but not limited to floor plans showing all electrical components identified by its individual branch circuitry wiring based on the work performed. The as built documentation shall be prepared based on accurately verified field work.

5.1.10. The Contractor shall maintain the surveillance system post-installation in accordance with the Maintenance Plan 1.10 equal to performance standards at installation.

5.1.10.1 The Contractor shall schedule on-site quarterly maintenance with the COR/ACOR via email or phone call no later than two (2) weeks prior to required on-site quarterly maintenance detailed in the Maintenance Plan 1.10.

5.3. Documentation and Reporting.

5.3.1. Maintenance Report. The Contractor shall submit a maintenance report to the COR/ACOR following each on-site quarterly maintenance visit and following each on-site repair visit in response to system malfunction that is not included in the quarterly maintenance visit. The Maintenance Report shall annotate the maintenance and repairs performed, software updated, patches installed, firmware updated, hardware failure, software failure, and corrective actions taken to include the date updates, installations, and/or repairs performed.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS):

6.1. The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

Defense Federal Acquisition Regulation Supplement (DFARS) DODI 2000.16 DoD Antiterrorism (AT) Program Homeland Security Presidential Directive- 12 (HSPD-12) DES Form 118, Request for a Fort Bragg Installation Access Control Badge (https://www.bragg.army.mil/application/files/4614/8131/2859/Installation_Badges_and_Passes_Request_DES_Form_118.pdf)

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

Technical Exhibit 1 Performance Requirements Summary

Technical Exhibit 2 Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary

PWS Para. 1.10.-1.10.5., 5.1.10., 5.1.10.1.

Contractor shall maintain the surveillance system post-installation equal to performance objectives at installation detailed in PWS Para. 5.1.2.-5.1.4.2. The Contractor shall schedule on-site quarterly maintenance with the COR/ACOR.

TECHNICAL EXHIBIT 2

Deliverables Schedule NOTE: This list is not inclusive of ALL deliverable required per the contract. It is the Contractor’s responsibility to review all contract documents to ensure all deliverable requirements are being met. Contract documents include, but not limited to, the PWS, Contract Clauses, Technical Exhibits, and the Deliverables Schedule below.

Quality Control Plan

PWS 1.6.1.-1.6.11.

As part of the Contractor’s proposal.

AT Level 1 Training

PWS 1.13.1

iWatch Training

PWS 1.13.1.1

Maintenance Plan

PWS 1.10.1.-1.10.5.

Within 15 days of system installation.

Maintenance Report

PWS 1.10.5., 5.3.1.

Upon completion of each on-site maintenance event.