DRAFT PWS SHNAS 12_9_21.docx

UNITED STATES DEPARTMENT OF AGRICULTURE (USDA)

RURAL DEVELOPMENT (RD)

PROCUREMENT MANAGEMENT OFFICE (PMO)

DRAFT

PERFORMANCE WORK STATEMENT (PWS)

FOR

SINGLE-FAMILY HOUSING NATIONWIDE

APPRAISAL SERVICES (SHNAS)

9 December 2021

1.0 OVERVIEW

The United States Department of Agriculture (USDA), Rural Development (RD), Procurement Management Office (PMO), intends to procure single-family housing nationwide appraisal services (SHNAS) with the goal to deliver professional, unbiased written appraisal reports written independently and impartially by qualified appraisers; setting forth opinion of the value for the described property, supported by the presentation and analysis of relevant market information. The primary purpose of the appraisal reports will be to assist the USDA in making mortgage finance decisions regarding single-family properties for the Section 502 Direct Loan Program. Appraisals may also be ordered for other purposes as needed by USDA RD.

2.0 BACKGROUND

The USDA Rural Development (hereby referred to as RD) is a mission area of USDA which provides support and services that improve the quality of life in rural communities through our Rural Housing Service (RHS), Rural Business and Cooperative Service (RBS) and Rural Utilities Service (RUS). RD programs help rural communities build or improve housing, community facilities, and extend utilities, including water, electricity, and telecommunications services. RD programs also create jobs by funding the growth and creation of rural businesses and cooperatives. RD helps through direct or guaranteed loans, grants, technical assistance, research, and educational materials.

RHS provides loans to low and moderate-income applicants located in rural geographic areas to assist them in obtaining single family housing through multiple programs. A limited number of homes have larger than one acre of land. The Single-Family Housing Direct loans (502 Program) are located in each of the 50 states and U.S. territories that include Puerto Rico, Guam, the Virgin Islands, and the Western Pacific.

RD currently maintains a portfolio of approximately 265,000 single family housing borrowers located in the 50 states and United States territories. RD processes loan originations and limited servicing functions through approximately 550 field offices. Current data indicates SFH appraisal requirements for up to 8,000 properties per year nationwide.

3.0 OBJECTIVE

This performance-based service incorporates the following performance objectives: (a) timely delivery of final appraisal reports; (b) delivery of revision reports within three (3) business days, (c) regular communication of appraisal workflow milestones, (d) automated appraisal reporting capabilities (e) a robust interface (web-based portal) which facilitates communication, reporting, and discrepancies between contractor and Agency. It is the Contractor’s responsibility to employ the necessary resources to ensure accomplishment of these objectives. The Government assessment of the Contractor’s performance in achieving these objectives will utilize standards, performance requirements levels, surveillance methods, and performance fee reductions described in the Performance Requirements Summary matrix set forth in Appendix A.

4.0 GENERAL REQUIREMENTS (Appraisals, Interface/Reporting, Communications,)

The Contractor shall furnish all personnel, equipment, supplies, facilities, travel, tools, materials, supervision, and other items necessary to perform appraisal services as defined in this PWS.

The USDA RD PMO requires nationwide appraisal services from qualified persons or appraisal firms in accordance with the currently published Title 7 Code of Federal Regulations (CFR) Part 3550 and Handbook-1-3550, Chapter 5, Section 5: Appraisals, and Attachment 5-A titled Statement of Work (SOW) for Appraisal Services and Appraisal Instructions Single Family Housing Residential Property, which may be located at: http://www.rurdev.usda.gov/Handbooks.html or http://www.rurdev.usda.gov/SupportDocuments .

Vendor will not utilize overseas or foreign operations to complete work except as necessary to complete assignments in the US Virgin Islands, Guam, Marshall Islands, American Samoa, Puerto Rico, and the Federated States of Micronesia.

4.1 APPRAISALS: REQUIREMENTS FOR REAL PROPERTY APPRAISALS

4.1.1 Client and Intended User

The USDA RD is the client and intended user.

4.1.2 Purpose

The value of Single-Family properties is commonly based on one of three value types: (1) as-is, (2) subject to completion, and (3) subject to repairs and any other definitions to be communicated in each individual assignment engagement (Market Value).

4.1.3 Intended Use

The intended use of the appraisal reports is to assist the USDA RD in their security underwriting evaluations of new loan originations and occasional refinance transactions. Appraisals may be used for other purposes as needed by USDA RD.

4.1.4 Requirements for Appraisers

All real property appraisers performing appraisals under this program shall be either State Licensed, State Certified Residential or State Certified General licensed appraisers in the state where the subject property is located and be in good standing with the licensing authority where the credential was issued, in conformance with Title XI of the Financial Institution’s Reform, Recovery and Enforcement Act of 1989 (FIRREA).

The qualified appraiser must have experience/expertise in appraising private property and lots utilizing the appraisal principles and procedures in Uniform Standards of Professional Appraisal Practice (USPAP) and all assignment condition requirements of the USDA RD per regulation and policy in effect at time of valuation. All work shall be performed by, or under the direct supervision of, Licensed Appraiser, State Certified General or Certified Residential. Direct supervision means the Licensed appraiser, State Certified General Appraiser or Certified Residential to supervise, aid in analyzing and writing of the approach to value and perform the inspection of the subject and comparable sales. All work performed by others must be reviewed, approved, and signed by the Licensed, State Certified or Certified Appraiser prior to submission of the appraisal report. The Contractor shall only use State License AMCs. When utilizing AMCs, the company must have a State License where the services will be performed.

4.1.5 Property Access and Observation

All property appraisal assignments will require an interior inspection. A reasonable business effort must be made by the appraiser to schedule inspection appointments with point of contact more than twenty-four (24) hours prior to inspection of the subject property, including the interior of the improvements. USDA, with prior approval from the contracting officer representative (COR) or designated technical monitor (DTM), may allow the assignment to be converted to an Exterior-Only Inspection Residential Appraisal, Desktop Appraisal, or Cost Approach Only Appraisal. Alternative valuation methods are only acceptable on a case-by case basis with justification documenting the need and prior written approval from the COR, DTM, or contracting officer (CO).

4.1.6 Appraiser Independence

The appraiser engaged for the assignment shall develop and report an independent opinion of value. No party shall attempt to influence the results, opinions, or conclusions of the appraiser. USDA RD appraisal assignments are not subject to Appraiser Independence Requirements (AIR) developed by Freddie Mac, Fannie Mae, and the Federal Housing Finance Agency. USDA reserves the right to request a specific appraiser for an assignment or exclude them at our option prior to engagement. Contractor shall ensure that appraisers, per written communication from USDA – RD, will be excluded from future USDA assignments.

4.1.7 Opinions of Value “As-is” or “Subject to”

Individual appraisal assignments may request a value opinion of subject property in an “as is” condition, or “subject to (any) repairs listed by the USDA in the assignment order—or repairs required by the appraiser, or “subject to the completion of plans and specifications”.

4.1.8 Delivery of Real Property Appraisal Reports

All appraisal reports shall be delivered no later than 30 calendar days after receipt of an order except for FNMA 1004D appraisal update/completion certifications which shall be delivered within 10 calendar days. Notwithstanding, the amount of time allowed for the development, completion, and delivery of the report will be defined by USDA with the placement of each task order. The required procedures for delivery of the appraisal report to USDA RD will be defined in the task order specifications of the individual assignment. Completed appraisal reports shall be delivered electronically and digitally signed in an Adobe PDF format (D003). All appraisal reports shall be stored on the contractor’s online web portal for future access by USDA staff for the period of the contract and any subsequent renewals.

4.1.9 Expected Timeframes

All appraisal assignment orders, except for 1004D, shall be completed and delivered to the government as defined in the task order. The Contractor shall assign an order within three (3) business days of receiving the order. The 1004D reports shall be completed within ten (10) calendar days. If an appraisal has not been assigned to an appraiser within the requisite 3 calendar days, the Contractor must notify the COR immediately. If a situation arises that will prevent timely completion, the Contractor must notify the CO within three (3) business days of the situation. The Contractor shall describe any extenuating circumstances for not meeting the delivery date for a particular order and obtain written approval from the CO. Absent Contracting Officer approval, any appraisals not accomplished within the defined task order timeframe shall be considered late with performance penalties as described in Section H FAR 52.211-11 Liquidated Damages and the Quality Assurance Surveillance Plan.

Delays caused by natural disaster or a pandemic event shall be considered as no fault of the Contractor. The time frame of completion may be adjusted with a task order modification. A natural disaster event is defined as a natural event that has caused substantial and immediate damage to Federal, State, or Local area; and restrictions on non-essential business activities, travel, or other are placed. A pandemic event is defined as a widespread occurrence of an infectious disease over a whole country for a particular time that has caused local health authorities to place restrictions to business activities, travel and others.

4.1.10 Expert Witness Testimony

The Contractor shall defend the appraisal in court or in the RD appeals process, if required. In the event the Contractor is requested by RD to present testimony at any hearing or legal proceeding, the Contractor agrees to perform such services for an hourly rate which is equal to or lower than the rate offered to the Contractor’s most favored customer, plus “reasonable” reimbursement for transportation, lodging, and meals. (“Reasonable” is defined as that rate applicable to government personnel as defined in the travel regulations of the agency.) Any subcontractors involved shall be limited to the same or lower rate as that of the prime contractor.

4.1.11 Statutes, Laws and Regulations

All legal, enforcement and collection actions on the part of the Contractor must be consistent with all federal, state and local statutes, regulations and ethical standards which apply to the liquidation of real estate collateral and collection of debt. These include but are not limited to:

· Privacy Act of 1974, as amended (5 U.S.C. 552a)

· The Fair Debt Collection Practices Act (15 U.S.C. 1692 st seq.)

· The Debt Collection Act of 1982, as amended (P.L. 97-365)

· The American Bar Association Model Rules and Professional Responsibility (1983)

These statutes and standards, as well as other applicable Federal, State, and local laws and regulations pertaining to the Government are incorporated by reference in this PWS and are considered as a part of the contract. Violation of applicable law, regulation or ethical standards shall be cause for termination of the contract for default.

4.2 REAL PROPERTY APPRAISAL REPORTING ASSIGNMENT CONDITIONS

4.2.1 Describing and Reporting the Observed Condition of the Subject Property The client (USDA RD) will rely heavily on the reported physical condition descriptions, photographs, and characteristics of the subject property to make decisions. The client requires a higher level of detail in the report’s description of the subject’s physical condition and observed deferred maintenance to ensure the home is “decent, safe and sanitary” however certification that the home meets HUD’s minimum property standards (Handbook 4000.1) is not required for these assignments (USDA’s Section 502 Direct loans). RD’s Direct program applicants purchasing existing dwellings are required to obtain a whole-home inspection from a qualified third party inspector. These reports may be included in the uploaded documents on occasion to assist an appraiser with their condition observations or assessments. The USDA requires that the appraiser be objective and report in enough detail to adequately describe the actual physical condition observed, in a manner that will be meaningful and not misleading.

4.2.2 Appraisal Reporting Options, Forms, and Addendums required by the Client The client (USDA RD) requires appraisal reports comply with the most current edition of USPAP, meet the requirements of an “appraisal report”, and are presented in compliance with the Uniform Appraisal Dataset (UAD). The specific reporting form types adopted and required by the USDA will be communicated in each appraiser assignment engagement. Common appraisal industry reporting forms that may be requested by the client include:

· Fannie Mae URAR (Form 1004) - This form can be found at the following websites:

https://www.fanniemae.com/content/guide_form/1004.pdf

· Fannie Mae Exterior-Only Inspection Appraisal Report (Form 2055) - This form can be found at the following websites:

https://www.fanniemae.com/content/guide_form/2055.pdf

· Fannie Mae Appraisal Update (Completion Certification) (Form 1004D) – This form can be found at the following website: https://singlefamily.fanniemae.com/media/4106/display

· Fannie Mae Manufactured Home Appraisal Report (1004c) - (FNMA Form 1004C/FHLMC Form 70B) have been combined into one appraisal report. The two documents will be one and the same. This form can be found at the following websites:

https://www.fanniemae.com/singlefamily/selling- servicing-guide-forms?taskId=task-71

· Fannie Mae Individual Condominium Unit Appraisal Report (Form 1073) - FNMA Form 1073/FHLMC Form 465) has been revised; this property type is no longer indicated on the URAR. The revised form excludes exterior inspections. Appraisals with interior inspections for condominiums should be completed on this form. This form can be found at the following websites: https://www.fanniemae.com/singlefamily/selling-servicing-guide-forms?taskId=task-71

· Fannie Mae Exterior-Only Individual Condominium Unit Appraisal Report (Form 1075) - This form can be found at the following websites:

https://www.fanniemae.com/content/guide_form/1075.pdf

In remote rural areas, on Tribal lands, or areas with a lack of conventional lending market activity it may be difficult to obtain adequate comparable sales to appraise a property. In these areas, the sales comparison approach is not required. Instead, with prior approval from the Agency, Form 1007, Marshall and Swift Square Foot Appraisal Form must be used. The Contractor must request written permission from the COR to utilize this limited scope prior to delivery. Additional information pertaining to remote rural areas can be found in HB-1-3550, Chapter 5, Paragraph 5.21.

4.2.3 Supplemental appraisal report addendums required

The following addendums are required with the report:

· Floor plan or Sketch Addendum

· Subject and Comparable Sale Photo Addendums (to include interior photos of subject and all improvements located on the subject’s site)

· Location Map Addendum

· Supplemental Addendums that include copies of data or listing sheets for the subject and comparable sales utilized for analysis.

4.3 Program Management Support

The Contractor shall assign a Program Manager (at a prime level) to oversee and coordinate appraisal activities nationwide. The Program Manager shall have a broad understanding of origination appraisal services and have experience managing 300+ open orders on a monthly basis, balancing multiple delivery times while simultaneously coordinating with multiple subcontractors (if applicable). The Program Manager will routinely interface with the COR and provide status on all program related activities. The Program Manager shall ensure the following tasks are met at a minimum:

Daily:

· Respond to USDA staff order inquiries (e.g., emails, online portal comments, status requests);

· Maintain all orders in the Contractor’s portal for review and reconciliation by Contractor and Government personnel. The Contractor shall retain records of all appraisal orders during the contract period of performance;

· Process order corrections and exceptions, ensuring orders continue without work stoppage;

· Resolve orders which have been placed in a hold or pending status;

Other:

· Active partnership with the Government’s Procurement Office, COR and other Government personnel, including vendors.

· Cooperation to deliver the best possible deliverables and outcome within time constraints in accordance with the terms of the contract.

4.3.1 Acknowledgement of Assigned Cases

The Contractor shall update their online platform and acknowledge the required documents have been received and are acceptable and have been assigned to an appraiser within three (3) business days after receipt of an appraisal order. The Contractor must verify with the appraiser the accuracy and completeness of required documents for an appraisal order within three (3) business days of assignment.

4.3.2 Communications with External Parties

The Contractor shall document all communication with parties of the transaction (seller, buyer, builder, real estate agent, etc.) and update its web-based platform within two (2) business days of the communication occurrence. The Contractor will promptly inform the COR of any attempts to influence (or other unwanted communication) from third parties.

4.4 Web Based Portal

The Contractor shall have a web-based portal with “start to end” capability at the time of contract award to manage the high volume and delivery schedules of a nationwide appraisal services program. The web-based portal should have a combination of collaboration, reporting capability, identification of progress level and the contractor shall have an established system with a general process defined such that a seamless integration with industry loan application processing can occur.

4.4.1 Automated Interfaces-On Line System Access

The Contractor’s web-based portal shall be approved by USDA and have a security system that prevents unauthorized access. The Agency will provide a list of users and preferred access level(s) for up to five (5) field staff per state in addition to acquisition and program personnel requiring access to the web-portal. The Contractor shall consider all appraisal and or property information as confidential and will only allow authorized USDA personnel access to such information. Access to the web-based portal shall be retained by Government personnel up to six months after contract expiration date.

4.4.2 Web-Based Platform for Initiating Orders, Reviewing Workflow, Coordinating Revisions, Reporting Deliverables, and Invoicing of Completed Orders

· The Contractor shall have a web-based portal with username and passwords for authorized USDA staff in accordance with Section 4.4.1 above. The web-based platform shall be fully automated and integrated, capable of accepting files electronically and reading the USDA’s order request form (Acrobat Reader -PDF) without requiring manual data entry from USDA staff. It is expected that the web-based platform can provide real-time status of appraisal orders.

· The Contractor’s web-based platform shall track the status of the appraisal assignment including, at a minimum, the following milestones:

· The date an appraisal order was received by the Contractor,

· The date the appraisal order documents were deemed acceptable,

· The date the assignment was accepted by an appraiser,

· The date when an inspection has been scheduled,

· The date when the inspection has been completed,

· The date when the report is scheduled for completion,

· The date when the report is delivered, and

· The date and reasons an order is placed on hold, including the reasons for the hold status.

· The web-based platform should allow for communication between the parties to place or resolve holds. Orders placed on hold must be communicated to the COR or designated technical monitor. The workflow comments should be permanent (non-editable) as a running record of the assignment.

· The web-based platform will allow USDA staff to request corrections or revisions without completing additional forms. It must allow additional comments and supporting information to be uploaded which shall be presented to the appraiser for consideration and timely response.

· The appraisal reports and revisions shall be made available for download in PDF format by all authorized USDA staff with access (username and password) and will be emailed to all identified staff listed on the appraisal request form.

· The web-based platform will have the capability that enables authorized USDA staff (field staff and acquisition team) to mark the appraisal as “approved”, “pending revisions” or “rejected” (not acceptable).

· The web-based platform must have a listing of all USDA initiated orders that have not been completed (pending) and have a listing available for all orders that have not been paid, are pending revision, or declined for payment by the Agency (rejected with cause). This information shall be available for download in PDF.

· The Contractor shall notify Agency staff with access to the web-based portal at least three (3) business days in advanced of any scheduled maintenance that will impact the appraisal progress activities. The Contractor shall minimize any downtime period and unscheduled outages require notification to Agency staff as soon as possible as it negatively impacts appraisal activities.

· All data breaches impacting current or previously completed orders must be reported to the Agency COR or CO within 24 hours of discovery.

4.4.3 Web-based Platform Training Session(s)

The Contractor shall host a virtual training session of their web-based portal that explains how to initiate orders, review workflow status, resolve assignments in a “pending or hold” status, upload additional required documents, download appraisal reports, initiate revision requests, mark for acceptability (approval/rejection for invoicing purposes) and review weekly/monthly reports. The Contractor shall include a virtual training session at the post award kick off meeting. Additional virtual training sessions with a Q&A session shall be provided for the USDA staff (up to 275) within three (3) business days after contract award and annually thereafter. Any major changes to the contractor’s web-based portal will require additional training videos showcasing the changes to the platform/processes to RD staff. (D004)

5.0 DELIVERABLES

The Contractor shall provide the following deliverables.

5.1 Monthly Status Reports (D001)

The Contractor shall provide a monthly status report on the 25th day of the month. The report must include at a minimum:

· Average monthly Completion Days and Year to Date (YTD) average completion times (by appraisal type) for each state;

· Completed monthly quantity of appraisals per report type by state, and county;

· Invoiced amount: per report type and state;

· Number of returned appraisals (e.g., technical reviews, corrections);

· Number of late appraisals pending, on hold, cancelled, or otherwise delayed, and delivered month-to-date grouped in 10-day increments (i.e., 1-10, 11-20, 21-30, 30+).

Approval will be for content. The Government requires two (2) business days to review. Contractor has two (2) business days to incorporate any changes and return to the Government. Contractor format is acceptable subject to COR concurrence. This report shall be electronically delivered in MS Word, Power Point, and MS Excel version, with email notification to the COR or designated technical monitor.

5.2 Weekly Progress Meetings and Reports (D002)

The Contractor shall host a virtual weekly progress meeting with the COR and the CO every Monday, unless it is a federal holiday it moves to the next business day. The Contractor shall provide the following information at a minimum: order number, name of borrower, property address, date of order, status of the account, date appraisal completion is expected, and number of days expected (early or late), and explanation of status. Approval will be for content. The report shall be delivered to the Government on the day of the meeting. This requirement is in addition to the expected workflow updates the Contractor is required to provide for each assignment in their web-based portal. Contractor format is acceptable subject to COR concurrence. This report shall be electronically delivered in MS Word, Power Point, and MS Excel, with email notification to the COR or designated technical monitor.

5.3 Appraisal Reports (D003)

The Contractor shall deliver the appraisal reports through their web-based portal (with an email notification feature to requesting USDA staff) that they are available for review and acceptance by the Agency within the timeframe defined by USDA in the task order. The Agency shall be able to review, accept, or request revisions/reject appraisal reports through the web-based portal. The specifications are referenced in Section 4.0 Appraisal. Approval will be for content. The Government requires seven (7) business days to review, and the Contractor has three (3) business days to incorporate changes and return to the Government. Contractor format for appraisal reports is acceptable after COR concurrence. The report shall be electronically delivered in Adobe PDF format with email notification to the COR or designated technical monitor and shall also be available in the Contractor’s web- based portal.

5.4 Training Material (D004)

The Contractor shall deliver training manuals and digital recording on how to effectively use the web-based portal within thirty (30) days after contract award. The training manuals and digital recording shall be delivered electronically to the COR for review and input. Content of deliverables is specified under Section 4.4.3 above. The Government requires two (2) business days to review. Contractor has four (4) business days to incorporate any changes and return to the Government. Contractor format is acceptable subject to COR concurrence. Training manuals shall be electronically delivered in MS Word, or Power Point, with email notification to the COR or designated technical monitor.

5.5 Post Award Kick Off Meeting (D005)

The Contractor shall host a virtual Post award kick-off meeting within two (2) business days after contract award. The content of the kick-off meeting shall include at a minimum:

· Web-based Portal Accesses

· Role of Government Team Members

· Role of Contractor Team Members

· Special contract clauses

· Critical milestones

· Contractor’s quality control procedures

· Contractor’s reporting requirements’

· Billing and payment procedures

· Web-Based Platform- Virtual Training Session The Contractor format is acceptable after COR concurrence. The Kick-Off Briefing charts shall be electronically delivered in MS Power Point, with email notification to the COR or designated technical monitor.

5.6 Service Contract Reporting for Indefinite Delivery Report (D006) The Contractor shall report annually by October 31, for services performed during the preceding Government fiscal year (Oct 1- Sep 30) under this contract for orders that exceeds $500,000 or greater.

The Contractor shall report the following information in accordance with FAR 52.204-15:

(1) Contract number and order number.

(2) The total dollar amount invoiced for services performed during the previous Government fiscal year under the order.

(3) The number of Contractor direct labor hours expended on the services performed during the previous Government fiscal year.

(4) Data reported by subcontractors under paragraph (f) of this clause.

The requirements shall be submitted via internet at www.sam.gov and a second copy to the CO via email. The contractor fails to submit the report in a timely manner, the CO will exercise appropriate contractual remedies.

6.0 DATA RIGHTS

The Government has unlimited rights to all documents/material produced under this contract. These documents and materials may not be used or sold by the Contractor without written permission from the CO. All materials supplied to the Government shall be not be used for any other purpose. This right does not abrogate any other Government rights. Unless instructed otherwise, the value estimates and appraisal analyses are confidential and shall be disclosed only to USDA authorized personnel.

Attachment # J-1

APPENDIX A

PERFORMANCE REQUIREMENT SUMMARY (PRS) MATRIX

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE

PERFORMANCE STANDARD

PERFORMANCE THRESHOLD (This is the maximum error rate) AQL

DISINCENTIVE

PSR#2 The Contractor shall provide 1004D reports within 10 calendar days after order receipt.

PSR#3 The Contractor shall respond and offer potential solutions to known risks and/or problems within one (1) business day.

The Contractor shall communicate known risks and/or problems with Agency staff and promptly offer solutions that meet the requirements stated herein.

PSR #4 Weekly Progress Meetings

The Contractor shall participate in weekly teleconferences and/or telephone calls to monitor progress.

Weekly teleconference and/or telephone calls are done 100% of the time with zero instance of material failure.

Negative performance will be documented in Discrepancy Report and/or in CPARS Past Performance database.

PSR #5 Post Award Kick Off Meeting

The Contractor shall schedule a Post Award kickoff meeting with the Agency staff within 2 business days of Contract Award.

The vendor’s disruption of services on Web-based platform exceeding the 4 hours during a normal business day will not exceed no more than 3 business days in a calendar year.

Negative performance will be documented in Discrepancy Report and/or in CPARS Past Performance database.

The vendor’s disruption of services on Web-based platform exceeding the 4 hours during a normal business day will not exceed no more than 3 business days in a calendar year.

Negative performance will be documented in Discrepancy Report and/or in CPARS Past Performance database.

APPENDIX B

DELIVERY SCHEDULE

image1.png