DRAFT_PWS_RTI_DFAC.pdf

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Full Food Service for the 122nd Regional Training Institute (RTI) Dining Facility (DFAC), as defined in this PWS. This requirement will be a Base Period with four (4) Option Year periods. The requirements of this contract include menu planning, cooking, serving and cleaning for the following meals: Breakfast, lunch and dinner to be served in the dining facility and To Go meals when necessary. The estimated numbers of meals during the Base Period are: 15,142 Breakfasts; 15,142 Lunches, 15,142 Dinners. These meals shall resemble the portion, variety and quality expected at established restaurants and TM 10-412.

1.2 Background: The vendor will provide food service operations to the students attending the 122nd RTI Course, located at 1000 Halsey Avenue, Marietta, GA. The vendor will perform services in order to prepare three hot meals a day to provide breakfast, lunch, and dinner to the students.

1.3 Period of Performance (PoP): See DELIVERY INFORMATION.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services Monday – Sunday in order to ensure that the following meals are served for the stated duration: Breakfast 0600 – 0800, Lunch 1130 – 1300, and Dinner 1700 – 1800, except on recognized US holidays when no students will be in need of meals or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Weekend hours are subject to change. Performance shall be at the Dining Facility on Clay National Guard Installation, 1000 Halsey Avenue, Marietta, GA 30060. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Reserved

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall perform services on these days if a class is in session on the dates before and after these holidays.

New Year’s Day: January 1st Martin Luther King, Jr.’s Birthday President’s Day Memorial Day Juneteenth National Independence Day

Independence Day: July 4th Labor Day Columbus Day Veteran’s Day: November 11th Thanksgiving Day Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary.

1.4.4 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR.

Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.2 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.3 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 15 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.7 Special Qualifications: The contractor shall hire and staff qualified personnel who can communicate with government representatives and diners. The Contractor shall ensure that employees are legal residents of the United States, qualified, possess the skills, knowledge, and training to satisfactorily perform the services required by the contract. Personnel performing work under this contract shall not be considered employees of the Government. All employees assigned by the Contractor to perform work under this contract shall be able to do the assigned work.

(NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services.) All employees must practice personal hygiene at all times. Annually all employees must be instructed in personal hygiene. To the extent required by law, all employees shall be instructed in the prevention of spreading communicable diseases and exposure to blood borne pathogens. This instruction must include information on AIDS and standards of TB MED 530, Occupational and Environmental Health Food Sanitation. The contractor’s personnel shall be trained in the fundamentals of nutrition.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Phase In / Phase Out Periods. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Meal: A specific quantity of nutritionally adequate food provided one person during one scheduled serving period.

2.1.6 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.7 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.10 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.11 Subsistence-in-kind (SIK): Applies to enlisted Soldiers who do not receive any of the full BAS types because they are furnished meals or rations at no charge from an appropriated fund DFAC or are subsisted at no charge on behalf of the Government.

2.2 Acronyms:

AQL Acceptable Quality Level AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CAC Common Access Card CLIN Contract Line Item Number CM Contract Manager COR Contracting Officer Representative DA Department of the Army DEERS Defense Enrollment Eligibility Reporting System DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation FFS Full Food Service FOC Full Operational Capability GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest OSHA Occupational Safety and Health Administration PII Personally Identifiable Information PIV Personal Identity Verification PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control RAPIDS Real-Time Automated Personnel ID System QCP Quality Control Program SCR Service Contract Reporting SSN Social Security Number TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.0.1 Specified GFP and services shall only be used in the performance of this contract. The Contractor shall not remove GFP from the RTI or supported areas without review and approval of the contracting officer. The contractor shall not be responsible for “fair wear and usage” of GFP.

3.0.2 Marking Property: The contractor shall not mark or affix decals, emblems or signs portraying the contractor’s name or logo on Government facilities or equipment.

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include a full service kitchen and other items necessary to maintain a full service kitchen and an office with desk space, telephone and computer.

3.1.1 Property Control Plan The contractor shall develop, maintain, and implement a Property Control Plan (PCP) in accordance with FAR 52.245-1. The contractor shall submit a written PCP to the

Contracting Officer prior to performance and after joint inventory of GFP and subsistence is conducted by the contractor and the government. The contractor shall submit an inventory discrepancy report to the Contracting Officer five work days after completion of joint inventory. The contractor shall notify the Contracting Officer of loss or damage of GFP NLT two work days after discovery of loss or damage.

3.2 Materials:

3.2.1 Initial Inventory. An initial inventory of GFP shall be performed by the Contractor during the transition period. The condition status of the property will be determined to ensure suitability for its intended use. Within 5 work days after inventory completion, the Contractor shall provide an automated inventory list that is FAR 52.245-1 compliant, includes total dollar value and number of property items, and represents the inventory results. The Contractor shall keep current the inventory list (e.g. quantities received, issued, balance on hand, etc.) as changes occur.

3.2.2 If the Contractor fails to participate in the initial inventory, he shall accept the GFP technical exhibit as complete and accurate and the equipment condition as suitable for its intended use.

3.2.3 Semi-Annual and Annual Inventories. The Contractor shall perform an annual and semi-annual inventory of GFP listed at TE 3. Contractor inventories shall be performed of the type (e.g., wall to wall) approved in the PCSP. The Contractor shall provide a written report of the inventory results along with an up-to-date automated GFP property list to the Property Administrator no later than 5 working days after inventory complete date. The Contractor shall conduct special inventories as requested by the Property Administrator.

3.2.4 Completion Inventory. One month prior to contract completion or termination, a joint inventory of GFP shall be conducted by the Contractor and the successor while observed by the Government.

The Contractor shall prepare, certify as accurate and submit a final detailed inventory report along with an updated automated GFP property list that represents the inventory results. The Government reserves the right to adjust the milestones for completion/termination inventory.

3.3 Equipment: See Technical Exhibit 4.

3.3.1. Stewardship Property Records. The contractor shall accept and account for all GFP listed in this contract.

3.3.2 Maintenance. Major Maintenance, repair, and replacement of GFP will remain the responsibility of the government with the exception of minor user level preventive maintenance. Contractor shall maintain equipment maintenance (IAW DA PAM 738-750). Contact the COR immediately upon major maintenance issue needs of

GFP.

3.3.3 Reporting. The contractor shall report GFP that is lost, theft, damaged, destroyed or consumed in excess quantities. Notify the Contracting Officer (KO) by verbal means upon discovery of loss, damaged and unaccountable GFP. Provide written report within two days of verbal notification. Submit Letter of Fact and Finding submitted to the Contracting Officer within 15 days after discovery of lost, damaged, destroyed, or consumed in excess, GFP.

3.4 Services:

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract.

The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

3.6 Maintenance: Major Maintenance, repair, and replacement of GFP will remain the responsibility of the government with the exception of minor user level preventive maintenance. Contractor shall maintain equipment maintenance (IAW DA PAM 738-750). Contact the COR immediately upon major maintenance issue needs of GFP.

3.7 Reporting: The contractor shall report GFP that is lost, theft, damaged, destroyed or consumed in excess quantities. Notify the Contracting Officer (KO) by verbal means upon discovery of loss, damaged and unaccountable GFP. Provide written report within two days of verbal notification.

Submit Letter of Fact and Finding submitted to the Contracting Officer within 15 days after discovery of lost, damaged, destroyed, or consumed in excess, GFP.

3.8 Facilities: The government will furnish facilities described in TE 3 and other existing facilities attachments such as garbage/trash storage, outside storage areas, apron space, buildings and sheds.

The government will be responsible for facilities engineering support of the facilities furnished. The contractor shall not make any alterations to spaces except with prior written permission of the Contracting Officer. The contractor shall, as directed by the Contracting Officer, restore facilities and areas to the condition in which received, fair wear and tear excepted, at time of contract completion or termination of this contract, except as otherwise approved in writing by the Contracting Officer.

3.9 Subsistence: The government will furnish all subsistence items through direct vendor delivery to the DFAC. The subsistence ordering list will be generated by the contractor and approved and ordered through the COR.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Expendable Products: The contractor shall purchase all expendable products required for the safe, sanitary and efficient operation of this dining facility operation. Products shall include such things as plastic utensils, paper napkins, aprons, head and beard nets, disposable hats, butcher paper, plastic wraps for food storage and protection, disposable and non-disposable gloves and all other necessary expendable products required for the preparation, service and storage of food and food products. The contractor shall also provide all products and cleaning supplies necessary for the proper sanitation of the kitchen and dining areas under the control of the contractor.

4.3 Identification Badges: The contractor shall furnish employee identification badges.

4.4 Uniforms and Special Type Clothing: The contractor shall furnish employee uniforms and special type clothing (jackets, rubber gloves, aprons, hats and hairnets, etc.).

4.5. Protective Gloves: The contractor shall furnish all protective surgical and rubber gloves for performing standard foodservice operations and for those employees with open cuts, sores, or abnormal skin conditions on their hands.

4.6 Equipment The contractor may, with the written permission of the Contracting Officer, install equipment, fixtures, and furnishings in government facilities. These items shall be marked to identify contractor ownership and be readily removable. The installation, maintenance, and removal costs, to include the cost to return the facility to its original condition, shall be borne by the contractor.

5.0 Requirements: The contractor shall:

5.1 High Level Objectives

5.1.1 Dining Facility Sanitation Operations

The Contractor shall perform sanitation duties in support of dining facility operations. Perform duties as prescribed in this section.

Reporting QCP Inspection Schedule QCP Inspection Reports

5.1.1.1 The Contractor shall clean and sanitize food service equipment and surfaces to support dining facility operations:

Performance Standards

a) STD: The Contractor shall clean and sanitize food contact surfaces and equipment in designated serving and self service locations (e.g. serving lines, self-service salad bars, and condiment areas, drink/bulk milk dispensers, bussing carts, display refrigerators and food warmers) IAW Tri Service Food Code (TB MED 530).

b) STD: Equipment too large to fit in three compartment sinks (e.g. prep tables, warming cabinets, ice making machines, freezers, reach in refrigerators and refrigerated display cases) shall be cleaned and sanitized after each use or the approved cleaning schedule (identified in the Contractor’s QCP) using alternative procedures listed in Tri Service Food Code (TB MED 530). Protect clean and sanitized equipment and utensils from contamination between uses and clean and sanitize storage compartments of ice making machines, in self service areas using alternative procedures listed in Tri Service Food Code (TB MED 530).

c) STD: The Contractor shall clean the interior, up to the point of the filters, and the exterior of exhaust hoods to prevent grease, oily sludge buildup at frequent intervals IAW the approved QCP schedule IAW Tri Service Food Code (TB MED 530). Contractor will remove and replace the filters as required.

d) STD: The Contractor shall clean per the cleaning schedule, and as required, the interior and exterior of equipment used to support preparation and storage of subsistence (e.g. ovens, stoves, walk-in refrigeration units and reach-in warmer units) IAW Tri Service Food Code (TB MED 530).

5.1.1.1.1 The Contractor shall wash, rinse, and sanitize pots and pans in three compartment sinks:

The Contractor shall clean, sanitize and air dry utensils, pot and pans, using appropriate methods listed in Tri Service Food Code (TB MED 530).

Performance Standards

a) STD: All food preparation equipment and serving utensils shall be protected, cleaned and sanitized from contamination between and after each use.

b) STD: Wash, rinse, and sanitize sinks at proper temperatures for manual ware washing in three-compartment sinks IAW Tri Service Food Code (TB MED 530).

c) STD: Pots, pans (including serving pans), food containers, and beverage containers shall be cleaned, sanitized and stored IAW Tri Service Food Code (TB MED 530).

5.1.1.1.2 The Contractor shall operate and maintain the mechanical dishwashing machine, pulper and accumulator/conveyer The Contractor shall setup, maintain and resupply the mechanical dishwashing machine using appropriate methods listed in the manufacturer’s user manual and Tri Service Food Code (TB MED 530). All supporting mechanical equipment shall be protected, disassembled, cleaned, sanitized and reassembled (IAW manufacturers user manual) between uses.

Performance Standards

a) STD: Mechanical dishwashing machine, pulper and accumulator/conveyer shall be operated and maintained IAW Tri Service Food Code (TB MED 530), and applicable user’s manual. Dishwasher, pulper and accumulator/conveyer shall be protected, disassembled, cleaned, sanitized and reassembled (IAW manufacturers user manual) between uses.

b) STD: Plates and eating utensils are protected from cross contamination. Plates and eating utensils are visibly free of grease, food particles and foreign matter prior to use. Sanitize all dinnerware using mechanical dishwashing machine IAW Tri Service Food Code (TB MED 530) and Code of Federal Regulations (CFR) 178.1010.

c) STD: The Contractor shall clean, sanitize, bus and replace cups, tumblers, bowls, plates, dinnerware, and trays during meal serving periods IAW Tri Service Food Code (TB MED 530) and CFR 178.1010.

d) STD: The Contractor shall clean, sanitize, and replace bus carts during meal serving periods IAW Tri Service Food Code (TB MED 530) and CFR 178.1010.

5.1.1.2 The Contractor shall clean and maintain dining facility interior and exterior areas.

Non-food contact surfaces and equipment shall be cleaned before, during and after meal period IAW Tri Service Food Code (TB MED 530).

Performance Standards

a) STD: Clean restrooms, dining facility hand washing stations and employee locker rooms. The restrooms and the dining facility hand washing stations must be cleaned before, during and after each meal. Fixtures, partitions, and mirrors are visibly free of dirt, grime, grease, residue and foreign matter, prior to the schedule start of each meal serving period and prior to closing of day. Restroom trash has been removed and new liners installed in waste containers. Soap and paper towel dispensers are supplied with manufactures recommended products. Paper towels and toilet tissue are available during operations 100% of the time IAW Tri Service Food Code (TB MED 530) and approved cleaning schedule identified in the Contractor’s QCP.

b) STD: Clean walls, doors, windows, window blinds, décor, ceilings, ceiling vents and air return covers that are within OSHA (Occupational Safety and Health Administration) standards as well as local, state and federal guidelines. Walls, doors, windows, and ceilings are visibly free of dust, dirt, grease and debris IAW Tri Service Food Code (TB MED 530) and approved cleaning schedule identified in the Contractor’s QCP.

c) STD: Maintain and clean all dining facility floors, floor coverings and drains before, during and after each meal service. Clean flooring IAW the approved cleaning schedule identified in the Contractor’s QCP and Tri Service Food Code (TB MED 530).

d) STD: Clean dining facility sidewalks, stairwells, loading dock, and entry ways daily to prevent grease, dirt and refuge buildup IAW the approved QCP. Snow and ice, or sand, are removed from sidewalks, and access areas IAW Technical Exhibit 3, Workload Data/History.

e) STD: Dispose of trash at the end of each scheduled meal serving period, prior to closing for the day and/or when containers are full. Used grease and oil are disposed of in proper containers. Clean surrounding areas of waste and recycling containers daily or as required IAW Tri Service Food Code (TB MED 530).

f) STD: Follow installation, local, state and federal policies concerning recycling and environmental waste program.

This includes the folding and segregation of cardboard boxes, separation and rinsing of recyclable cans and plastic bottles and the use of trash reductions systems to include items like trash compactors, food dehydrators and food digesters IAW Tri Service Food Code (TB MED 530).

g) STD: Clean waste containers at the end of each meal. Clean recycling containers at the end of each day.

Cleaning of waste and recycling containers much be done IAW Tri Service Food Code (TB MED 530).

h) STD: Used grease and oil are disposed in proper Government provided containers.

i) STD: Dehydrators are emptied and cleaned daily. Digesters are cleaned daily.

5.1.1.2.1 The Contractor shall maintain and prepare dining room service area of operations.

This task includes dining room chairs, tables (including table bases), booth, chair legs, rungs and framework, walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds. All cleaning, maintenance and preparation shall be performed IAW OSHA regulations.

Performance Standards

a) STD: Clean dining room tables, chairs, booths (including chair legs, rungs and framework) walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds weekly IAW the approved cleaning schedule identified in the Contractor’s QCP and IAW Tri Service Food Code (TB MED 530). Cleaning must also be IAW local, state and federal policies.

b) STD: Prepare, maintain, and clean dining areas. Each diner is afforded a clean area to eat without delay. All dining areas are clean prior to the scheduled start of and during the meal period and prior to closing for the day IAW Tri Service Food Code (TB MED 530).

c) STD: Clean spills and remove soiled dinnerware occasionally left by diners during meal service. Spills cleaned and soiled trays bussed within 5 minutes of occurrence IAW Tri Service Food Code (TB MED 530).

d) STD: Contractor provided disposable tablecloths will be utilized during holidays. Remove and replace tablecloths when stained and heavily soiled. Disposable tablecloths will be in place at the start the of meal serving period.

e) STD: Appropriate condiments are available without delay. Condiment containers and napkin holders are visibly clean and contain product.

f) STD: Replenish tray, dinnerware, plate, cup, and bowl busing carts and silverware dispensers during meal serving periods from serving and self-service areas. Clean dinnerware is available without delay to diners 100% of the time.

g) STD: Display and remove holiday decorations. Contractor furnished decorations are displayed on the day of the Army’s birthday and ten days prior to Thanksgiving and Christmas. Contractor will remove all applicable decorations within 48 hours after the Thanksgiving, Christmas and Army’s birthday holidays.

5.1.1.2.2 The Contractor shall furnish and maintain expendables cleaning and sanitary supplies to support sanitation and personal hygiene practices.

The Contractor shall ensure sanitation supplies (e.g. paper towels, scrub pads, cleaning solutions) are procured and available during operations to support cleaning of the dining facility. Sanitation supplies (e.g. mechanical and manual dishwasher dispensers, hand wash dispensers, napkin and towel dispensers, bowl capsules, and cleaning solutions) are available during operations to support cleaning and sanitation operations. All napkin and towel dispensers are refilled with napkins before, during and after the meal period. For informational purposes, a typical supplies list is provided in Technical Exhibit 4, Sample Materials List.

Performance Standards

a) STD: Maintain and fill dispensers as identified in the manufacturer’s user manual and Tri Service Food Code (TB MED 530), with appropriate chemicals while performing duties to support mechanical and manual ware washing.

b) STD: Maintain dispensers filled at all times with appropriate towels and hand wash soap to support all employee and patron hand washing sinks.

5.1.1.3 Periodic In-Depth Cleaning

5.1.1.3.1 The Contractor shall maintain the cleanliness of each dining facility in accordance with TB MED 530, paragraph 6-501.12.

5.1.2 Dining Facility Administration and Food Preparation Operations This service describes food preparation task that support FFS (Full Food Service) (service which includes food preparation). The contractor is responsible for the preparation of meals that include: breakfast, lunch, dinner, and field feeding meals when service is requested. The contractor may be required to provide special meals for additional National Guard training events and post event award ceremonies. Specific menus for these low-density training events will be coordinated and approved thru the Food Program Manager Office prior to the event, and first meal consumed. SIK (Subsistence-in-kind) and Non-SIK diners will be present at these events.

5.1.2.1 The Contractor shall establish and maintain administration operations for all supported Dining Facilities.

Performance Standards

a) STD: Conduct administration management and filing of dining facility operation files using the Army Record Information Management System (ARIMS) and Army Food Management Information System (AFMIS). Meet the specified performance standards and account management standards listed AR 30-22, DA PAM 30-22, AR 25-400- 2.

b) STD: Perform minor user maintenance equipment IAW operators’ manual. Notify the COR/Alternate COR (ACOR) when required repairs exceed the instructions contained in the operators’ manual. Document minor repairs of equipment on DA Form 2405, and notify the COR when equipment requires major repair. The Contractor shall inform the COR immediately when equipment and facility repairs reduces the level of service to the customers (i.e.

Dishwasher, Electrical, Plumbing).

c) STD: Support recurring Pest Control services IAW DA PAM 30-22 Integrated Pest Management paragraph 3- 7(3) and Tri Service Food Code (TB MED 530) paragraph 7-202.12(B)(2).

5.1.2.1.1 The Contractor shall conduct and maintain headcount procedures for all supported Dining Facilities.

Performance Standards

a) STD: Headcounters and cashiers trained IAW Contractor’s Headcount and Cashier Standard Operating Procedure (SOP), regulatory policy, menu pricing, computer and power malfunctions, and cash register manufacturer’s operations instructions, 100% of the time. Contractor’s SOP shall be approved by the Contracting Officer. Written SOP submitted to the Contracting Officer not later than 10 calendar days after award of contract.

b) STD: The Contractor will provide headcount/cashier services IAW AR 600-38, AR 30-22, and DA PAM 30-22.

The contractor shall perform headcount duties as not to impede the flow rates per minute IAW DA PAM 30-22, Table B-1.

Reporting DA Form 3032

c) STD: The Contractor will provide headcount service personnel who will be present at the headcount desk during meal hours to accommodate the requirements needed for documenting the signatures of all persons eating in the dining facility during any dining period. At the end of each day the contractor shall submit all headcount sheets to the COR.

d) STD: The contractor and COR will review, validate and sign the invoice certification at the conclusion of cycle requirements.

e) STD: The contractor will be required to provide a cashier and electronic means to accept payment for meals provided for Non-SIK diners or other outside Government entities using the facility. The contracted meal price will be charged to all diners at the dining facility. Non SIK Diners will not be recorded and billed on the Government Headcount Sheets.

5.1.2.1.2 The Contractor shall manage and maintain subsistence in support of dining facility operations.

Performance Standards

a) STD: The Contractor shall safeguard subsistence IAW AR 30-22, DA PAM 30-22, Tri Service Food Code (TB MED 530, ARIMS 25-400-2 and other regulatory guidelines.

b) STD: The Contractor shall perform inventory management, IAW AR 30-22, DA PAM 30-22, Tri Service Food Code (TB MED 530), ARIMS 25-400-2 and other regulatory guidelines.

5.1.2.2 The Contractor shall prepare meals to support dining facility feeding operations.

Performance Standards

a) STD: Follow approved Standard Operating Procedures and/or manufacturer's instructions.

b) STD: Maintain proper food preparation temperatures and use Hazard Analysis Critical Control Point (HACCP) Plan to support Food Safety standards IAW Tri Service Food Code (TB MED 530), AR 30-22, and DA PAM 30-22.

c) STD: Prepare main-line menu items: IAW AR 30-22, DA PAM 30-22. Prepare Government ethnic observance (monthly observances) and holiday meals. Menu items shall be offered to support nutrition awareness, Army nutritional requirements, and Approved Menu Standards IAW AR 40-25 and TM 4-41.11.

d) STD: Prepare short order menu items: IAW AR 30-22, DA PAM 30-22, and Approved Menu Standards. Prepare Government ethnic observance (monthly observances) and holiday meals. Menu items shall be offered to support nutrition awareness and Army nutritional requirements IAW AR 40-25 and TM 4-41.11.

e) STD: Prepare Breakfast/fitness and salad bar items: IAW AR 30-22, DA PAM 30-22 menu standards Breakfast/Fitness bar items shall consist of canned fruit, fresh fruit, and approved Army nutritional requirements menu items IAW AR 40-25, TM 4-41.11.

f) STD: Dessert and baked goods: Prepare or provide purchased commercial breads and pastries to support each meal. Pastry items shall be offered during weekday breakfast, lunch, and dinner and weekend brunch and supper IAW AR 30-22, DA PAM 30-22, and Approved Menu Standards.

g) STD: Specialty Bars: Prepare specialty bar menu items IAW the Approved Menu Standards.

h) STD: All the above serving lines shall be properly set up no later than 15 minutes prior and not earlier than 30 minutes prior to serving and maintained throughout the meal serving period.

i) STD: The Contractor shall ensure ordered commercial cakes are available no more than 48 hours prior to the holiday celebration (Thanksgiving, Christmas, and the Army’s birthday).

j) STD: Use Progressive Cooking, Batch Cooking, and Cook to order as outlined in Army Food Program Standards to support AR 30-22, DA PAM 30-22 menu standards IAW TM 4-41.11 (Dining Facility Operations), and TM 10- 412.

5.1.2.2.1 The Contractor shall complete menu planning

Reporting Menus

Performance Standards

a) STD: The contractor shall provide boxed meals as requested by COR, upon 48 hours advance notice.

b) STD: The contractor shall not serve second portion servings. The Contractor shall not plan on serving second portions during the meal production process. The Government will not pay for any meals consumed as seconds.

c) STD: Plan menus for regular, short order, breakfast bar, salad bar and holiday menus IAW DA PAM 30-22, and

TM 4-41.11, AR 30-22.

1) Within 15 days of contract award the contractor shall submit for approval a 15 day menu and thereafter shall submit any changed menus within 15 days of new menu implementation date.

2) Daily menu changes or item substitutions for each leftover entrée used as additional menu items shall be approved by the COR no later than the end of the previous day. All approved changes must be posted on the menu board IAW the above standards.

3) Restrictions:

a) No entrée item may appear more than once in an eight (8) day period.

b) No starch item may appear more than once during lunch and dinner in a four (4) day period.

c) The Government has the right to change menus or implement a 15 day Cyclic Menu if the need becomes.

d) The prescribed menu structure is intended to provide a variety of selections thus encouraging a high percentage of soldiers to use the military dining facility. The Contractor is encouraged to use all available garnishing and presentation techniques in order to assist in this effort.

e) Food Allergies are not recognized within the Army Food Program. Any food allergy issues that arise the contractor assumes and take on all associated risk involved.

f) Vegetarian/Vegan diets are choices made by individuals not medical conditions, the Army Food Program does not recognize these individual choices. Any Vegetarian/Vegan menus created by the contractor the contractor assumes and takes on all associated risk involved.

e) STD: The Contractor shall post the daily menu on a Government furnished board at the entrance into the dining facility for all diners to view, at least 8 hours prior to the next meal serving time.

5.1.2.3 The Contractor shall safeguard and serve food during serving periods at each dining facility operation.

Performance Standards

a) STD: Garnish and setup the servings lines no later than 15 minutes prior and not earlier than 30 minutes prior to serving periods. Ensure Army nutritional requirements information is displayed IAW TM 4-41.11 (Dining Facility Operations).

b) STD: Use proper serving utensils and portion controls to support each diner IAW TM 4-41.11 (Dining Facility Operations) and Tri Service Food Code (TB MED 530).

c) STD: Ensure food is served at appropriate temperatures and prevent cross contamination. Properly handle leftovers and reheat to the required temperature IAW Tri Service Food Code (TB MED 530), AR 30-22, and DA

PAM 30-22.

d) STD: Serve diners at the minimum flow rate based on building design, as outlined in DA PAM 30-22, Table B-1.

The objective is to match the flow of diners through the serving lines so that freshly prepared, quality food is always provided. The contractor shall ensure progressive cooking to support flow rate of diners. Based on building design the flow rate computation divides the DFAC design capacity into the feeding period and number of serving lines (Main line and Short order) to support the flow of diners through the serving areas, IAW DA PAM 30-22, Table B- 1.

e) STD: Leftover Disposition: Use proper procedures for leftover foods and ensure safe storage of foods within specified time limits, IAW Tri Service Food Code (TB MED 530), AR 30-22, TM 4-41.11 and DA PAM 30-22.

Reporting Quality Control Plan Inspection Sheets

5.1.2.4 The Contractor shall prepare meals for remote site feeding within dining facility operations to support field operations

Performance Standards

a) STD: Ensure Food Containers and components are clean, sanitized and properly maintained and stored prior to use IAW TM 4-41.11 (Dining Facility Operations), Tri Service Food Code (TB MED 530) and cleaned, sanitized, and reassembled upon completion of feeding. The Government will approve all remote site feeding requests.

b) STD: Ensure prepared, preheated or pre-chilled food containers are labeled with product date and time and products are safe for consumption IAW Tri Service Food Code (TB MED 530), TM 4-41.11 and ATP 4-41.

c) STD: Ensure Approved Menu Standard items and additional food products that complement the meal are ready for unit to pick up and transport no earlier than 30 minutes prior to pick up IAW Tri Service Food Code (TB MED 530), TM 4-41.11, AR 30-22 and DA PAM 30-22.

d) STD: Ensure Box Meals are prepared IAW TM 4-41.11. The Government will approve all box meals requests.

Food products used to support meal requests will be safeguarded IAW Tri Service Food Code (TB MED 530), AR 30-22, DA PAM 30-22 and TM 4-41.11.

5.2 Transition

a) STD: The transition-in will commence with issuance of a funded contract issued by the KO and will continue until Full Operational Capability (FOC), not to exceed 30 days. At contract end, the Contractor will ensure an effective and efficient transition to incoming Contractor.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar Defense Federal Acquisition Regulation

Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.h tml or https://www.acquisition.gov/dfars Federal Information Processing Standards

(FIPS) Publication 201-2 Personal Identity Verification (PIV) of

Federal Employees and Contractors (paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201- 2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program (PSP)

April 2017 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5400.11 Department of Defense Privacy and Civil

Liberties Programs

January https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy Program

May 2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

October https://www.esd.whs.mil/Directives/issuances/dodd/

AR 30-22

Army Food Program

July 2019 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 40-25

Nutrition Standards and Education

January http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 70-13

Management and Oversight of Service

Acquisitions

July 2010 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

Publication…