Draft PWS Randolph Custodial Services (1Feb2021).docx

CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

FOR

JOINT BASE SAN ANTONIO (JBSA) RANDOLPH

1 February 2021

1.0 DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Joint Base San Antonio (JBSA) Randolph, Seguin Air Field, and Canyon Lake Recreation Area in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A, Joint Base Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Cleaning Level and Approximate Square Footages. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, Headquarters Air Force (HAF) standards, instructions, and commercial practices.

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 Carpeted Floors

Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient vacuum cleaners that offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 Stairways/Elevators/Handicap Lifts

All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 Clean Floor (Walk-Off) Mats

Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5 Trash Collection/Removal

The contractor shall collect and dispose of all trash from desk-side locations, break rooms, conference rooms, classrooms etc. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners.

All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, dust, and stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. Occupied restrooms shall not alleviate the contractor from providing the required service. Post appropriate signage alerting occupants that the restroom is “closed for cleaning”. Do not close all facility restrooms simultaneously unless the facility contains only one restroom.

1.2.2 Floor Care

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 Stock Supplies

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, sanitary seat covers and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification without additional costs to the government.

1.2.4 Drinking Fountains

Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 Trash Removal

All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, ensure floor surfaces to include grout has a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film and standing water. Move chairs, trash receptacles, and other easily moveable items in order to clean floors underneath these items, and return them to their original and proper position after the floor surface has dried. Buffing of hard floors shall be performed on as required basis via a work order submitted by the COR IAW Appendix A.

1.3.2 Carpet Restorative Cleaning

Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried. Contractor shall advise COR if carpet is worn beyond the point of restoration.

1.3.3 Dusting (For Category 4 Facilities Only)

Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.3.4 Cleaning of Windows

Provide window cleaning services (1x per Month) for airfield control towers (Randolph) and runway structure units (RSU)/runway control structures cab windows (Seguin Air Field). Wash and dry the interior and exterior of windows. Remove all foreign matter from frames, casing, and sills. Ensure windows are clear and free of dirt, film, smudges, streaks, paint drips, water, and other foreign matter. Utilize cleaning methods and solutions that do not scratch, discolor, or damage the glass or window finish. Remove, clean, and replace screens back to their original location. Ensure screens are free of dirt and debris. Notify the facility manager when a screen needs replacement. Replace screens damaged by the contractor within 3 working days at the contractor’s expense. Ensure work area is clean upon completion, leaving no debris or cleaning supplies. Coordinate all work on the airfield with Base Operations before work is performed.

1.4 SPECIAL CLEANING REQUIREMENTS

The contractor shall accomplish all cleaning tasks as appropriate for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center, and PAX Terminals) identified in Appendices A and B. Minimum cleaning frequencies are established in Appendix A, Joint Base Common Output Level Standards.

1.4.1 Child Development Center (CDC)

Designated CDC facilities shall be maintained in accordance with AFI 34-144, Child and Youth Programs, summarized below and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. CDCs are open Monday – Friday 6:30 a.m. – 6:00 p.m. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than one (1) time daily. For those specific cleaning requirements of two (2) or more times daily, at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A. Contractors shall sign in and out at the front desk upon entry and exit, and use only the main entrance to enter and leave the building.

1.4.2 Special Clearance Requirement; Child Development Center and Youth Center

1.4.2.1 Backgrounds & Criminal History Check

In accordance with DoDI 1402.05, “Criminal History Background Checks on Individuals in Child Care Services,”, a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Services Squadron Security Monitor shall initiate, receive and maintain all background checks. The CDC Director shall maintain all results. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.05, E.6.1.2) (AFI 34-144, 10.7.7).

b. A State Criminal History Repository Check (SCHR) has been requested from all the States the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed NAC is not on file. (DODI 1402.05, E.6.1.2) (AFI 34-144, 10.7.11)

c. A National Agency Check (NAC) or National Agency Check with Inquiries (NACI) has been requested for each individual staff and contractor. If the results of the NAC or NACI were not completed within six months, follow-up action has been conducted and documented until the NAC or NACI is completed. (AFI 34-144, 10.4)

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every 5 years. (AFI 34-144, 10.7.8)

e. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-144, 10.8)

1.4.2.2 Criminal Background History Check Procedures

Potential contract employees shall report to the Force Support Squadron Security Monitor to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the Security Forces Squadron located in building 399 on JBSA Randolph. The Security Monitor shall initiate an Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Centers. The Security Monitor shall also initiate a National Agency Check (NAC), which encompasses a State Criminal History Repository (SCHR) Check on each contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work at CDCs or Youth Centers with an unfavorable or derogatory NAC report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, mental health records, and any other record checks as appropriate, to extent permitted by law.

b. National Agency Check (NAC). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the NAC provided the employee is working within sight of an individual who has successfully completed a background check

c. Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC or youth center.

d. Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.

1.4.3 Required Training

All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-144, 11.13.2) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training. Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.

1.4.4 Immunizations

All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFI 48-110, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. The Contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense.

Tuberculosis Skin Test

1.4.4.1 Required Documentation

The Contractor shall provide to the CDC Director, a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

The Contractor shall store cleaning solutions in a non-brand name container and/or clearly labeled as “BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

- Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

1.4.5.1.3 Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.5.2 Cleaning Products Approval

The contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted.

1.4.5.3 Cleaning Equipment/Materials

Trash, mops, brooms, and cleaning buckets shall be inaccessible to children. All chemicals and other potentially dangerous products (except bleach water solution) must be stored in their original labeled container. All chemicals and cleaning supplies (including mops, mop buckets, etc) shall be stored in a locked closet inaccessible to children.

1.4.5.4 Clean/Sanitize Tables, Chairs, and Highchairs

The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs daily.

1.4.5.5 Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6 Sweeping/Mopping Non-Carpeted Floors

The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.5.7 Other Non-Carpeted Floors

All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily.

1.4.5.8 Clean/Sanitize Children’s Toilets and Fixtures

Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for rooms for children over two years old. Rooms for children under two years old will be cleaned once per day.

1.4.5.9 Sweep/Mop Children’s Bathroom Floors

The Contractor shall sweep and mop the children’s bathroom floors twice a day, first with hot water and detergent and then sanitize with the bleach water solution. Return all furnishings that were moved for cleaning back to their original location and position after the floor is dry.

1.4.5.10 Non-Carpeted Floor Maintenance

Spray buff all non-carpeted floors once a month. Buffing is included in the square footage and monthly pricing for facility cleaning and restroom cleaning (CLINs X020 and X021 for Youth Center, CLINs X025 and X026 for CDCs). Strip and wax floors on a semi-annual basis, after operating hours. Remove all movable furniture prior to stripping and waxing, and replace when wax is dry. Stripping/waxing shall be invoiced against X023 for Youth Center and X028 for CDCs.

1.4.5.11 Vacuum

The Contractor shall maintain all carpet areas, to include area rugs, free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.5.12 Carpet Maintenance

The Contractor shall steam clean all carpet, to include area rugs, IAW the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present. Remove all movable furniture prior to cleaning carpets, and replace when carpets are dry. Carpet cleaning shall be invoiced against X024 for Youth Centers and X030 for the CDCs – rooms for under three years of age and X029 for the CDCs – all other areas except rooms under three years of age.

1.4.5.13 Empty Trash Cans and Diaper Pails

The Contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14 Clean/Sanitize Trash Container and Diaper Pail

The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.15 Stock Restroom/Facility Supplies

The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification at no additional cost to the government. Contractor provided supplies are for the use of cleaning and restocking by contractor personnel only.

1.4.5.16 Dusting

Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, handrails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17 Windows/Interior Glass

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter. This shall be provided under the regular monthly cleaning CLIN (not considered periodic).

1.4.5.18 Clean Drinking Fountains

Clean drinking fountains with sanitizing solution once daily. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale and other obvious soil.

1.4.5.19 Clean Door Knobs

Clean door knobs with sanitizing solution once daily.

1.4.6 Special Requirements (And Level 4 Cleaning)

The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix A, JB Common Levels of Service Standards.

1.4.6.1 Fitness Center (Building 999)

All cleaning requirements will be performed between 10:00 p.m. and 5:00 a.m. Monday through Sunday except for any cleaning requirement standard performed more than one (1) time daily. For those specific cleaning requirements of two (2) or more times daily, at least one cleaning will be performed during day shift hours. There must be at least one female and one male to service the restroom/locker room areas during day shift services.

1.4.6.2 Child Development Center(s) (CDC) and Youth Center(s) Hours of Operation 7:00 a.m. through 5:00 pm. All cleaning requirements shall be performed either before or after operational duty hours except for any requirement performed more than one (1) time daily. For those specific cleaning requirements of two (2) or more times daily, at least one cleaning shall be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.6.3 CDC Hours of Operation Other Than Normal

There will be mission situations that require the contractor to work other than normal hours. Some of these situations are military exercises, contingency operations, or weather emergencies. The Facility Manager or Supervisor shall notify the COR at least one week prior to a scheduled exercise requesting service for hours of operation other than normal.

1.4.6.4 Special Requirements for Youth Center

The contractor will provide one custodial employee to support the School Age Summer Camp program. This twelve (12) week program runs from early June through late August (dates vary from year to year). The contractor will be given at least a fourteen (14) calendar day notification prior to the start of the program. Custodial services are required two hours daily Monday through Friday from 11:30 a.m. to 1:30 p.m. Daily tasks in support of this program are: sweep and mop the floors underneath all eating tables, clean tables and chairs used for eating, remove trash, clean and sanitize restrooms, ensure restrooms are sufficiently stocked.

1.5 SPECIAL CLEANING REQUIREMENTS

1.5.1 Special Custodial Requirements for Bldg 900. (Cleaned under Prestige Level 1 and Basic Level 2 cleaning standard) Building 900 requires Level 1 Prestige service in the command sections on the 1st and 2nd floors in addition to Level 2 Basic service in the basement and remaining areas on the 1st and 2nd floors. In order to minimize impact to operations, night time cleaning (Level 1 Prestige) is required in the command sections on the 1st and 2nd floors only. All non-command will be cleaned at the discretion of the contractor at the Level 2 cleaning standard. The red quarry tile located outside building 900 (front and back entrance) shall be swept and damp mopped whereby all surfaces shall have a clean, uniform appearance. This service shall be done at 7 a.m., Monday through Friday. Damp mopping shall not be required when the temperature is 35 degrees or below. Building 900 requires buffing services every 2nd Thursday of each month in the Major Command HQ, 2nd floor Command Section hallway.

1.5.2 Special Custodial Requirements for Bldg 499. See Appendix B.

1.5.3 Special Custodial Requirements for Parks and Ball Field Restrooms

Buildings 131 Heritage Park, 1015 & 1026 Ballfields, 1180 & 1185 Eberly Park, and 389 Skate Park will be cleaned year round. Outside trash receptacles shall be picked-up at these areas twice a week. Provide and replace soiled, worn or torn plastic trash can liners. Pickup any trash that may fall onto the grounds during the removal of such collected trash. Maintain trash receptacles free of foreign matter and odors.

1.5.4 Special Custodial Requirements Bldg 999 (Base Gym) (Cleaned under Level 4 cleaning standards)

The contractor shall provide custodial personnel during the day shift and night shift, Sunday through Monday. The gym is open 24 hours. There must be at least one female and one male to cover the restroom/locker room areas in building 999. It shall be the contractor’s responsibility to ensure all tasks required are performed to provide a high state of cleanliness during day and night shift. The Health and Wellness Center section of building 999 shall be cleaned under Level 2 Basic Services.

1.5.5 Special Custodial Requirements Bldgs 28 & 55 Air control Towers & Seguin RSUs

The contactor shall clean the Air Control Tower windows (Bldgs. 28 & 55) and Seguin RSU windows inside and outside once a month (2,354 sq. ft.). The Air Control Towers located on Randolph AFB (Bldgs. 28 and 55) will receive restroom service as indicated in Appendix A – Joint Base Custodial Common Levels of Service Standards, Level 2. The Seguin RSU’s will receive a monthly (1x) restroom cleaning in-lieu of instructions in Appendix A – Joint Base Custodial Common Levels of Service Standards, Level 2 (Basic Service).

1.5.6 Special Custodial Requirements for JBSA Canyon Lake Recreation Area

All restrooms shall be serviced at Basic Service (Level 2) to include the entry gate admin building restroom on the Sunnyside section of JBSA Canyon Lake Recreation Area and the laundry and exercise rooms on the Hancock side of JBSA Canyon Lake Recreation Area from November 1st through March 31st. From April 1st through October 31st, all restrooms shall be serviced at Prestige Service (Level 1). Service days shall be Monday, Wednesday, Friday, Saturday and Sunday during periods of Level 1 service. If a holiday falls on a scheduled service day during periods of Level 1 service, all restrooms located at JBSA Canyon Lake Recreation Areas shall be cleaned the next scheduled work day. The contractor employees must sign in and out at the rental office located on the Hancock side when performing services.

1.5.7 Special Custodial Requirements for Bldg 216 Vet

Contractor shall service this building 5 times a week (Level 3), Monday through Friday. In addition to the restrooms, the administrative areas shall be cleaned and disinfected IAW 1.2.1.

1.5.8 Special Custodial Requirements for Bldg 100

The contractor shall service outside area (red brick flag pole area) in addition, the front and sides of quarry tile steps of building shall be serviced (Square footage accounted for in Appendix B). These areas fall under Basic Service (Level 2). The lights around the flag pole shall be cleaned once per week (120 SF).

1.5.9 Special Requirements for Buildings Cleaned at Night

The contractor shall clean buildings at night IAW Appendix B. These buildings are identified in Appendix B with the square footages.

The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation

1.6.1.1 Equipment Condition

All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or Contracting Officer Representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.6.1.2 Equipment Quantities

The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.6.2 Contractor-Furnished Restroom/Facility Supplies

- Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

- Toilet Tissue: Two-ply.

- Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

- Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

- Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

- Sanitary Toilet Seat Covers for Installed Dispensers.

1.7 MISCELLANEOUS REQUIREMENTS

- Turn off unnecessary lights

- Report fire and safety hazards/conditions to the COR immediately

- Report items in need of repair to the COR within 24 hours of discovery

- Turn in lost and found articles to the COR

- Notify COR when unauthorized or suspicious persons are seen on premises

· When entering any facility or area after it has been secured, enter through one door and lock the door behind them. Secure facilities or areas at all times, including the period when work is being performed. Upon completing work in a facility or area, ensure all doors and windows that were secured upon arrival are closed and secured upon departure

- Display the appropriate caution signs when cleaning floors or any other surface that might pose a risk of injury for any personnel that are present

1.8 PERFORM TEMPORARY FACILITY CLEANING

Perform custodial services to facilities on a temporary basis as requested in writing by the CO (e-mail is sufficient). This is to allow for the temporary, month-by-month cleaning of facilities due to installation exercise, natural disasters or real world situations. Temporary cleaning shall be performed for a period not to exceed 30 days, unless authorized by the CO. Perform cleaning IAW standards described in paragraphs 1.1 – 1.5 and Appendix A. Frequency shall be based on the mission of each organization and pricing shall be in conjunction with the negotiated prices for Levels of Service 1-4.

1.9 SPECIAL REQUIREMENTS FOR RENOVATIONS OF BUILDING

Perform custodial services to facilities that are being temporarily used due to renovations of an occupant’s permanent facility. When the occupant needs to move because of renovations, the service they receive will also move with them.

1.10 UNSCHEDULED REQUIREMENTS

Unscheduled services may be required. Allowable reasons include, but are not limited to, unexpected accidents or occurrences which create health or safety issues, inconveniences, or disruption of work which justify supplemental non-scheduled service. The CO or COR will advise the contractor of the buildings and specific work required to meet immediate need. Upon notification of an unscheduled requirement, the contract manager will respond within one (1) hour to meet with the CO or COR to initiate services. Work should not be requested for more services than needed to integrate with regular schedule services. The contractor shall provide an estimate of work needed and a proposed work schedule to the COR, and the CO. Unscheduled services shall be approved by the CO prior to starting work. When the requirement for this service is established, the contractor shall provide to the COR, and CO the name and phone number of a team lead who will be responsible for accomplishing the service. The contractor shall proceed when provided notice to proceed from the CO, or COR citing CO approval. The square foot price will be in accordance with Level 1- 4 line items for corresponding services.

2.0 SERVICE SUMMARY (SS)

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS provides information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Table 1 - Service Summary

1. Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Removal 1.1.

inclusive

within 2 hours of notification

2. Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal 1.2.

inclusive

within 2 hours of notification

3. Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

c. Dusting

d. Window Cleaning

e. Temporary Facility 1.3.

inclusive

1.8 inclusive

within 1 day of notification or a mutually acceptable timeframe to the COR, customer and Contractor

4. Special Requirements

a. Child Development Center(s)

b. Fitness Center

c. Youth Center(s)

d. School Age Program

1.4. inclusive

within 2 hours of notification

5. Quality Control Inspection procedures are followed and documented IAW Contractor’s Quality Control Plan (incorporated into contract after award) 2.1.

inclusive

6. Unscheduled Requirements

1.10.

inclusive

within 2 hours of notification

All customer complaints must be validated by the COR. Invalid complaints are not counted against contractor performance.

NOTE: Valid Defect – A service that does not meet the requirements of the PWS. A valid defect may be found during a government inspection, reported via a valid customer complaint, or a combination of the two for each category. Multiple defects found during a single inspection may be reported on the same checklist.

2.1 QUALITY CONTROL

The contractor shall develop and maintain a quality control program to ensure custodial services are performed IAW commonly accepted commercial practices and services identified in this PWS. Develop and implement procedures to identify and prevent non-performance and a continual repeat of defective service. Contractor shall develop quality control procedures addressing the areas identified in Table 1.

2.1.1 Quality Control Plan (QCP)

A written QCP shall be submitted as part of the contractor’s proposal package. The QCP shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required. Any changes after initial QCP submission need to be accepted by the CO prior to implementation.

2.2 QUALITY ASSURANCE

The COR shall inspect and evaluate the contractor’s performance to ensure services are IAW requirements set forth in this contract. The COR will use a locally developed inspection report to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. The COR shall be responsible for initially receiving, validating and recording customer complaints. When the contractor performance has not been acceptable, the COR will annotate the inspection report and notify the contractor’s Quality Control Inspector (QCI). The service shall be re-performed by the contractor within two hours of notification and re-inspected by the COR. The contractor QCI shall sign the inspection report, annotate corrective action and return to the COR within 24 hours.

This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS). Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS shall be used as the basis for the COR to schedule inspections. Any unsatisfactory inspection (defect) result shall be recorded on a locally developed inspection report, and the contractor shall re-perform the service within two hours after notification.

2.3.2 Customer Complaints

The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement between the COR and the contractor. Validated customer complaints shall be re-performed IAW Table 1. Exceeding the performance threshold of these performance objectives shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be IAW the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance. When services are re-performed by the contractor it allows for acceptance of the service, however, it does not invalidate the customer complaint or inspection/surveillance by the COR.

2.4 PERIODIC PROGRESS MEETINGS

The CO, COR, other government personnel as appropriate, and the contractor shall meet periodically to discuss the contractor’s performance. The following issues shall be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed, and steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be prepared by the Contract Administrator, signed by the CO with appropriate coordination, distributed to the Functional Director, COR and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the CO within 2 calendar days of receipt identifying areas of non-concurrence for resolution.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED FACILITIES

The government will provide office and storage space in building 891, located on JBSA Randolph. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO. Requested alterations must submitted to CE Customer Service and routed through NexGen IT/TRIRIGA for coordination and approval. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1 Janitorial Closets

Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 GOVERNMENT FURNISHED SUPPLIES AND EQUIPMENT

The government shall be responsible for furnishing all trash containers for individual use, common areas and for the centralized locations at each facility.

3.3 GOVERNMENT FURNISHED UTILITIES

The government will furnish electricity, water and sewage service as necessary for accomplishment of work IAW with this contract.

3.3.1 Utility Conservation

The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 GOVERNMENT TELEPHONE SERVICE

The government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.5 SECURITY, FIRE, AND MEDICAL SERVICES

The government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 SOLID WASTE COLLECTION AND DISPOSAL

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7 MAIL SERVICE

The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

3.8 GOVERNMENT FURNISHED TRAINING (GFT) ON AIRFIELD PROCEDURES

The contractor must complete government provided airfield training annually. Time spent attending the training shall be at the contractor’s expense. Airfield Training is required for all contract employees performing services on the airfield to include custodial service in aircraft hangars, on the airfield, and other designated Controlled Areas. In addition, all individuals operating vehicles on the airfield require Airfield Training. Additionally, Airfield Training is required in order to obtain the combination for the pedestrian gates at buildings 3, 4, 5, 7, 16, 40, 41, 42, 44, 52, 55, 75, 76, 80, 82 and 83 in order to service those buildings.

3.8.1 Registration For GFT

Initial registration for contractor employees that require Airfield Training or access codes to pedestrian gates on the airfield will be requested by the PM after award of the contract and prior to the contract start date. After initial training, contractors are required to be re-trained annually or whenever the combination to the pedestrian gates on the airfield is changed.

The process is as follows:

1. PM contacts COR with list of contractors that require Airfield, Hangar, or other Controlled Area access.

1. COR obtains latest PowerPoint training from Airfield Manager and sends to PM.

1. PM ensures contractors review and understand training and requests clarification from COR if there are any questions.

1. PM obtains signed certificates from each contractor and forwards to COR via e-mail.

1. COR sends signed certificates to the Heavy Equipment Shop Airfield Training POC.

1. Heavy Equipment Shop Airfield Training POC will add personnel to EAL and notify COR. Heavy Equipment Shop Airfield Training POC will also notify PM, COR, and individual when refresher training is required.

COR notifies PM when personnel are added to the EAL and provides the combination to the airfield pedestrian gates if required.

4.0 GENERAL INFORMATION

4.1 HOURS OF OPERATION

The contractor shall perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal Holidays.

4.1.1 Normal Base Hours

Base hours of operation are 7:00 am through 5:00 pm. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2 Base Wide Facilities, Hours of Operation

Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:00 am through 5:00 pm Night Shift - Monday-Friday, if applicable Saturday and Sunday 5:00 pm through 12:00 am Late Night Shift - Monday-Friday, if applicable Saturday…