DRAFT

Performance of Work Statement (PWS)

JANITORIAL SERVICES FOR ARMED

FORCES RECRUITING FACILITIES

LOCATIONS IN PUERTO RICO

Part 1

General Information

1. General: This is a non-personal services contract to provide janitorial services for the Armed Forces Recruiting

Facilities locations in Puerto Rico (Exhibit D). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all management, supervision, inspections, personnel, equipment, tools, supplies, materials, transportation and other items and non-personal services necessary to perform janitorialcleaningservices. Janitorialservice applies to all designated spaces, including, but not limited to, halls, restrooms, offices, work areas, entranceways, lobbies, common areas, test room areas and storage room areas as defined in this Performance Work Statement (PWS). The Contractor shallperform to the standards in this contract.

1.2 Background: The US Army Corps of Engineers is required to provide a clean environment for the

Recruiters and their potential recruits.

1.3 Objectives: The objective is to provide cleaning services that will ensure a clean, safe, and healthyenvironment for the Recruiters and potential recruits.

1.4 Scope: The Contractor shall provide all management, supervision, inspections, personnel, equipment, tools, supplies, materials, transportation, and other items necessary to perform janitorial services as described in the schedule of janitorialservices for the US Army Corps of Engineers leased space. Janitorialservice applies to all designated spaces, including, but not limited to, halls, restrooms, offices, work areas, entranceways, lobbies, common areas, test room areas and storage room areas.

1.5 Period of Performance (POP): The period of performance for the contract shall be for one (1) base year of 12 months with four (4) option years to exercise. The Government shallhave the right to exercise the option on a yearly basis.

1.6 General Information:

1.6.1 Quality Control: The Contractor shall establish a complete Quality Control Program (QCP) for the performance requirements of this contract and shall provide a written copy to the Contracting Officer

Representative (COR) no later than 30 calendar days after contract award. The Contractor will maintain the QCP throughout the contract performance; at any time upon verbal or written request, provide a copy to the Contracting

Officer’s Representative (COR) for review.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP) in Exhibit E . This plan is primarily focused on what the

Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The QCP shall include as a minimum the following:

1.6.2.1 An inspection system covering all work tasks stated in the contract to include supplies: Said inspection system shall include a Janitorial Service Checklist (Exhibit C) for cleaning personnel to fill out each time a space is cleaned and posted in a n inconspicuous place where it will be accessible to the recruiters on site. It shall specify areas to be cleaned and inspected on a per cleaning basis and satisfaction of compliance by recruiters on site.

1.6.2.2 The Contractor shall maintain adequate records of all inspections m ade on cleaning personnel to indicate, at a minimum, the nature and number of inspections they made; the name of the inspector; the number, location, type of deficiencies found, and the corrective action taken for deficiencies.

1.6.2.3 Corrective action procedures for deficiencies and measures to prevent recurrence. The corrective actions will address the deficiency and an action to prevent future deficiencies. Additional inspection(s) are not considered a corrective action. The QCP shall be evaluated for adequacy and changed or updated by the Contractor as a part of all corrective actions by the Contractor.

1.6.3 Holidays: Contractor is not required to perform services on Federal Holidays:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memoria l Day Thanksgiving Day

Juneteenth Day Christmas Day

Independence Day

1.6.4 Hours of Operation: The Contractor is responsible for conducting business, on the days the facility will be open except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. To lessen the impact on recruiting personnel, it is preferable the Contractor’s representative coordinate the janitorial cleaning in the mornings. The

Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the

Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Armed

Forces Recruiting Facilities, in Puerto Rico, more particularly described in Exhibit D.

1.6.6 Type of Contract: Firm Fixed Price contract.

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have a background check investigation at time of the proposal submission and must maintain the level of security required for the life of the contract. The cost of criminal history checks will be the responsibility of the contractor for all contract employees and subcontract employees. Request for criminal history check shall be accomplished prior to work being accomplished. There are different types of background checks that can be attained, such as local, other background checks, and non-US Citizen.

1.6.7.1 Background Investigations: (1.6.7)

1.6.7.2 Local Background Checks: (1.6.7)

1.6.7.3 Other Background Checks: (1.6.7)

1.6.7.4 Non-US Citizen: (1.6.7)

1.6.7.5 Physical Security: Recruiter(s) shall always be present when the Contractor or their subcontractor is present. The Government shall be responsible for safeguarding all Government equipment and information. All

Recruiting Facilities shall have a janitorial closet which will be available for the Contractor’s use to store equipment and cleaning supplies. At the close of each work period, Government facilities, equipment, and materials shall be secured. The Government will not provide office space and operational facilities to the

Contractor. The Contractor shall secure and maintain the necessary office space and other facilities required for the performance of this contract at his/her own expense.

1.6.7.5.1 All Contractor and all associated subcontractor’s employees shall comply with applicable facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet access requirements. Contractor workforce must comply with all personal identity verification requirements as directed by the local facility policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition

(FPCON) at facility change, the Government m ay require changes in Contractor security matters or processes.

Contractor employees shall comply with adjudication standards and procedures using the National Crime

Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army

Directive 2014-05.

1.6.7.5.2 The Contractor and all associated subcontractors shall receive brief/training on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the Military Service Representative (MSR).

The training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR, no later than 5 calendar days after contract award.

1.6.7.5.3 All contract employees, including subcontractor employees, will be escorted by a MSR.

1.6.7.5.4 The Contractor must pre-screen candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Contractor must ensure that the

Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible candidates must be provided to the

COR, no later than 3 business days after the initial contract award.

1.6.7.5.5 Identification: Identification shall be worn in a conspicuous place and be m a de available for inspection upon request by the MSR, COR, or Real Estate POC.

1.6.7.6 Key Control: No keys, lock combinations, nor security alarm codes to Government leased facilities are to be provided to Contractors under any circumstances. A MSR will unlock doors for the Contractor and will be physically present and visible in the Facility during all cleaning at the scheduled appointment time. A MSR shall be present in the Facility at least 15 minutes prior to the scheduled appointment time and wait a maximum of 30 minutes beyond appointment time for the Contractor to arrive for cleaning, after which time the Contractor shall be deemed to have not met the appointment.

1.6.8 It should be noted that in multi-service stations, if the Contractor is actively working in another Service's area , the MSR should not leave or mark this as a no-show and should make arrangements with the Contractor on site to complete cleaning as soon as practicable. The Contractor shall notify the COR if there is a no-show from the MSR. If the MSR is a no-show (fails to be available to open the facility a maximum of 30 minutes beyond appointment time) the

Contractor will not m ake up that day's cleaning and shall report to clean on the next scheduled appointment time with no penalty assessment. The contractor shall immediately report a no-show by the MSR(s) to the COR. No cleaning shall be accomplished on Federal Holidays. If a Federal Holiday occurs on one of the regular scheduled cleaning days, the cleaning shall be done on the next scheduled workday.

1.6.9 Special Qualifications: Contractor shall ensure that all employees and/or subcontractors have adequate knowledge of commercial cleaning chemicals, equipment, and techniques necessary to perform work.

1.6.10 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal

Acquisition Regulation Subpart 42.5. The contracting officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the contracting officer will apprise the Contractor of how the Government views the Contractor's performance, and the Contractor will apprise the Government of problems, if any, being experienced. The Contractor shall also meet with the MSR as often as determined necessary by the COR. Appropriate action shall be taken to resolve any and all problems identified. These meetings shall be at no additional cost to the Government.

1.6.11 Contracting Officer Representative: The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to http://www.uscis.gov/e-verify perform the following functions: 1) Assure that the Contractor performs the technical requirements of the contract; 2) perform inspections necessary in connection with contract performance; 3) Maintain written and oral communications with the Contractor concerning technical aspects of the contract; (4) Forward written interpretations of technical requirements; 5) Monitor Contractor's performance and notifies both the

Contracting Officer and Contractor of any deficiencies; and 6) Provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.12 Key Personnel: The following personnel are considered key personnel by the Government: Contract

Manager, Alternate Manager, Janitor. The Contractor shall manage the total work effort associated with the janitorial services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The

Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The

Contractor shall maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein: The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The Alternate Manager shall be responsible for the performance of the work when the

Contract Manager is absent. The names of both the Contract Manager and the Alternate Manager shall be designated in writing to the Contracting Officer. The Contract Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or Alternate Manager shall be available while facilities are open, except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.13 Identification of Contractor Employees at Government Facilities: All contract personnel attending meetings and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All Contractors, subcontractors, or personnel working at or in any Government facility shall be identified by a Photo Identification (ID). ID shall be worn in a conspicuous place and be made available for inspection, upon request by the MSR, or COR. The Contractor shall include the name of the company, a clear legible employee photograph at least 1 by 1 -

¼ inches, the employee's name, signature, date of birth, hair and eye color, height and weight, and the signature, date and phone number of the company representative issuing the card.

Part 2

Definitions and Acronyms

2. Definitions and Acronyms: As used throughout this document, the following terms shall have the meaning set forth below.

2.1 Definitions:

2.1.1 Contractor: The term “Contractor” as used here in, refers to both the prime Contractor and any subcontractors or personnel.

2.1.2 Contracting Officer: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer’s Representative (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does not have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the

Performance Work Statement.

2.1.5 Deliverable: Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Military Service Representative (MSR): The MSR is any person, military, or government civilian, who is assigned to a leased property recruiting office. MSR represents the military service of the office being serviced and monitors the work being performed.

2.1.9 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.10 Quality Assurance Evaluator (QAE): The Government employee designated to evaluate the quality of services produced.

2.1.11 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.12 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.11 Subcontractor: One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 Work Week: Is defined as Monday through Friday, unless otherwise specified.

2.1.14 Where "as shown", "as indicated", "as detailed", or words of similar import are used, it shall be understood that reference is made to this specification and the drawings, if any, accompany this specification unless stated otherwise. Where

"as directed," "as required," "as permitted," "approval," "acceptance," or words of similar import are used, it shall be understood that direction, requirement, permission, approval, or acceptance of the COR is intended unless stated otherwise.

2.1.15 Clean: "Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

2.1.16 Disinfect: Cleaning in order to destroy any harmful microorganisms by application of an approved environmentally safe chemical agent. Contractor shall defer to Center for Disease Control (CDC) guidelines on proper facility disinfecting. Alcohol solutions with at least 70% alcohol and most EPA-

Registered household disinfectants or Clorox disinfecting wipes are allowed.

2.1.17 Facility: An establishment, structure, or assembly of units of equipment designated for a specific function.

2.1.18 Frequency of Service:

2.1.18.1 Annual: Services performed once during each 12-month period of the contract, specifically during the month of September.

2.1.18.2 Semi-Annual: Services performed twice during each 12-month period of the contract, specifically during the months of April and October.

2.1.18.3 Quarterly: Services performed 4 times during each 12-month period of the contract, specifically during the months of March, June, September, and December.

2.1.18.4 Monthly: Services performed 12 times during each 12-month period of the contract, specifically during the last week of the month.

2.1.18.5 Three times Weekly: Services performed 3 times a week, specifically the days of Monday, Wednesday and Friday.

2.1.18.6 Two times Weekly: Services are performed 2 times a week, specifically the days of Tuesday and Thursday.

2.1.18.7 Regular Working Hours for Cleaning: The Government's regular (normal) working hours for cleaning are from

8:00 a.m. to 4:00 p.m. Monday through Friday, except (a) Federal Holidays and (b) other days specifically designated by the COR. Later times may be permitted for carpet cleaning. No keys to Government leased facilities are to be provided to Contractors under any circumstances.

2.1.18.8 Re-lamping: A procedure by which the Contractor periodically inspects each designated space included in this contract in order to systematically replace burned out and/or tubes (fluorescent or LED), ballasts and starters, and compact lamps (fluorescent or LED) as may be required for proper operation of lights and exit signs. The tubes and compact lamps (fluorescent or LED) replaced shall be of the same type, wattage, and voltage as those removed and shall be a uniform color temperature (cool white) as the other lights in the office. Re-lamping shall also include any specialty lighting, such as track lighting or accent lighting. Contractor must ensure that LED tubes and lamps used are compatible with the existing ballast hardware.

2.1.18.9 Space: A space is an area to receive janitorial services, which may or may not be considered a room by common definition. Examples of spaces are definable sections of halls, restrooms, work areas, common areas, test room areas, storage areas, lobbies, offices, and entranceways.

2.1.18.10 Waste Containers: Waste containers are defined as trash receptacles, wastebaskets, trashcans, wastepaper baskets, or any container holding trash, paper or refuse of any type.

2.2. Acronyms:

ASHRAE American Society of Heating, Refrigerating & Air Conditioning Engineers

ASTM American Society for Testing & Materials

COR Contracting Officer’s Representative

CORTR Contracting Officer’s Technical Representative

FSC Federal Service Code

HVAC Heating Ventilating Air Conditioning

ID Identification

IDIQ Indefinite Delivery Indefinite Quantity

MERV Minimum Efficiency Reporting Value

MSR Military Service Representative

RFO Revolutionary FAR Overhaul

POP Period of Performance

PWS Performance Work Statement

QASP Quality Assurance Surveillance Plan

QCP Quality Control Plan

UIC Unit Identification Code

VIP Very Important Person

Part 3

Government Furnished Property, Equipment, and Services

3. Government Furnished Items and Services:

3.1 Government Furnished Utilities: The Government will furnish the following utility services if applicable, at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, steam heat, natural gas, fresh water, sewage service, and refuse collection

(from existing collection points). Information concerning the location of existing outlets m a y be obtained from the

MSR on site. The Contractor shall provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning.

3.2 Government Furnished Facilities: The Government will not provide office space and operational facilities to the Contractor. The Contractor shall secure and maintain the necessary office space and other facilities required for the performance of this contract at its own expense.

3.3 Government Furnished Equipment: The Government will not provide tools or equipment to the Contractor.

Part 4

Contractor Furnished Items and Services

4. Contractor Furnished Items and Responsibilities:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Part 3 of this PWS. The Contractor shall provide all equipment, tools, materials, supplies, services, and transportation to perform the requirements of this contract. Contractor is responsible for securing office space and other operational facilities as needed for the performance of this contract at its own expense.

4.2 Vehicles: As required to meet contract requirements.

4.3 Materia ls: The Contractor shall provide all listed materials necessary to meet the requirements under this

PWS as specified in Part 5, Janitorial Services Requirements.

4.4 Equipment: All equipment shall be of commercial quality and shall be in operable condition and meet local requirements. This equipment must operate on the existing electrical current available in Government buildings. It shall be the responsibility of the Contractor to prevent the operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of the circuits available in Government buildings.

4.5 Wet Floor Caution Signs: The Contractor shall display caution signs when cleaning floors in an area in which people other than contracting personnel are, or will be, present before the floors dry.

4.6 Management: The Contractor shall manage the total work effort associated with the janitorial services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The

Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein.

4.7 Work Control: The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to ensure material, labor, supplies, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein.

Verbal scheduling and reports on the status of service calls shall be provided when requested by the COR.

4.8 Work Schedule: The Contractor's initial work schedule shall indicate the hours of the day that weekly services will be performed and when less than weekly services will be performed. The schedule shall list the type of work to be performed, the areas to be worked, and the estimated time to complete the work in each area.

When scheduled services performed weekly or less frequently falls on a holiday, the next scheduled cleaning dates shall be specified. The initial work schedule shall be submitted to the COR and MSR on site for approval within 15 days after contract award. Once approved, all work shall be performed in strict compliance with the work schedule to facilitate the Government's inspection of the work. Changes to the work schedule shall be submitted for the COR and MSR on site, approval at least three working days prior to performance. In preparing the work schedule, the Contractor shall comply with all general requirements.

Part 5

Janitorial Services Requirements

The Contractor shall provide basic janitorial services described herein. A description of the areas to receive janitorial services is included in each contract.

5. Specific Tasks:

5.1 Basic Services: Basic services and optional services shall be performed at the locations and frequencies shown in the PWS and the Schedule of Services at the specified spaces. Furniture or other equipment (including waste containers) moved while performing basic services shall be returned to their original position. Performance requirements for these services include the following:

5.2 Task Heading:

5.2.1 Space Cleaning: Space cleaning shall consist of the following services each time a space is cleaned:

5.2.1.1 Sweeping/Dust Mopping: The Contractor shall sweep the entire floor surface, concrete/quarry tile, terrazzo, wood, and resilient flooring, including corners and abutments, so that after sweeping, they are free of visible dirt, litter, dust, and debris. The Contractor shall move chairs, trash receptacles and easily moved items to sweep underneath and return them to their original position.

5.2.1.2 Vacuuming Carpets and Rugs: The Contractor shall vacuum all floor areas, carpeting and rugs, so that after vacuuming, they are free of all visible dirt, litter, dust, and soil. The Contractor shall remove all spots as soon as noticed. Carpeted areas and rugs shall be vacuumed using a commercial grade vacuum cleaner.

Upholstered furniture shall be free of dust, dirt, lint, other stains, and discoloration and shall be kept free of all visible lint, litter, soil, and embedded grit.

5.2.1.3 Trash Removal: All trash receptacles including all administrative, office, and those receptacles used for feminine hygiene waste shall be emptied and returned to their initial location with Contractor provided 100% recycled plastic liners. Any soiled or torn plastic trash receptacle liners in such receptacles shall be replaced.

Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed. All debris or liquids remaining in a trash receptacle due to a leaky plastic trash bag shall be removed and trash receptacle shall be scoured and disinfected prior to new plastic liner replacement. Trash shall be disposed of in a secured plastic bag. The Contractor shall pick up any trash that m a y fall onto the facility or grounds during the removal of such trash collection. All refuse collected shall be disposed of in the nearest trash dumpster outside the building. Unless otherwise indicated, trash shall be emptied from all wastebaskets. Dirty trash receptacles shall be washed inside and out and shall be odor free.

5.2.1.4 Wash Trash Receptacles: Trash receptacles shall be washed inside and out once per month and shall be odor free. Trash receptacles shall be wiped out with either an EPA-approved disinfectant, an alcohol cleaning solution with a minimum of 70% alcohol, or acceptable Clorox disinfecting wipes. If surfaces are dirty, they shall be cleaned using a detergent or soap and water prior to disinfection.

5.2.1.5 Furniture and Upholstered Furniture: All horizontal surfaces, such as windowsills, window blinds, handrails, wood strips, door frames, exposed piping, light fixtures, covers and diffusers, ceiling, and walls within six feet from the top of the finished floor shall be free of lint, dust, dirt, cobwebs, marks, fingerprints, smudges, and other accumulated soils. Items on furniture tops are to be dusted and replaced; however, items on desktops such as papers are not to be disturbed. Upholstered furniture shall be free of dust, dirt, lint, other stains, and discoloration and shall be kept free of all visible lint, liter, soil, and imbedded grit.

5.2.1.6 Drinking Fountains: Clean and disinfect all porcelain and polished metal surfaces, including the cabinet, percolator orifices and drains. After cleaning, the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious soil.

5.2.1.7 Floor Care: All floors accessible to floor machines shall receive floor maintenance. After receiving floor maintenance, the entire floor shall have a uniform coating of nonskid floor finish, have a uniform, glossy appearance, and be free of scuff marks, heel marks, and other stains and discoloration. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, corners, wall abutments, baseboards and areas behind radiators and pipes etc. Chairs, trash receptacles and easily movable items shall be moved to maintain floors underneath these items. All moved items should be returned to their proper position when all operations have been completed. Floor maintenance includes the techniques of sweeping, dust mopping, da m p mopping, wet mopping, dry buffing, and spray buffing as required to achieve the above stated results. The techniques used depend upon the materials, equipment, and personnel used to do the job. The Contractor needs to apply these techniques only to the portion of the floor, needing work to bring the entire floor up to the standard unless it is necessary to apply the techniques to the entire floor to bring it up to standard. Wax is applied to floor surfaces that have been cleaned.

5.2.1.8 Floor Maintenance: Floors will be maintained as needed, to maintain consistent standard.

5.2.1.9 Restroom Services: Restroom services shall consist of the following each time services are performed.

The Contractor shall maintain each facility to the standards established in this contract. This m a y require

Contractor services at more frequent intervals, such as supplying latrines to ensure adequate supplies are available.

5.2.1.10 Cleaning of Restrooms: All cleaning tasks shall be accomplished to meet the requirements of complete sanitation and disinfectant. The Contractor shall maintain each facility to the standards established in this contract.

This m a y require Contractor services at more frequent intervals, such as re-supplying latrines to ensure adequate supplies are available and all surfaces spot-free and disinfected. (Floors m a y require waxing or sealing monthly between da m p mopping).

5.2.1.11 Clean and Disinfect: Completely damp clean and disinfect all surfaces of mop sinks, wash bowls, toilet bowls and seats, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, door, walls, polished exposed piping, mirrors, and other such surfaces, using environmentally safe germicidal detergent. Disinfect all surfaces of partitions, stalls, stall doors, entry doors (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

After cleaning, receptacles will be left free of deposits, dirt, smudges and streaks, soap film, dust, soils, graffiti, scum, and odors. All bright metal finishes such as faucets; pipes, fittings and hardware shall be kept in a bright and clean condition.

5.2.1.12 Descale Toilet Bowls, and Urinals: Required services include cleaning and disinfecting, which are performed after de-scaling. De-scaling shall be performed monthly. After cleaning, the entire surface shall be free from streaks, stains, scale, scum, urine deposits, mineral deposits, and rust stains.

5.2.1.13 Sweep and Mop Floor: After sweeping and mopping, the entire surface shall be free from litter, dust, and foreign debris, including grout. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc.

Floors shall have a uniform appearance without streaks, swirls, marks, detergent residue, or any evidence of soil, stain, film, or standing water. Easily moveable items shall be tilted or moved aside to sweep and da m p mop underneath.

5.2.1.14 Trash Removal: All trash receptacles, to include those receptacles used for feminine hygiene waste, shall be emptied, and returned to their initial location with Contractor provided 100% recycled plastic liners. Any obviously soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed. All debris or liquids remaining in a trash receptacle due to a leaky plastic trash bag shall be removed. Trash shall be disposed of in a secured plastic bag.

The Contractor shall pick up any trash that m ay fall onto the facility or grounds during the removal of such trash collection. All refuse collected shall be disposed of in the nearest trash dumpster outside the building. Unless otherwise indicated, trash shall be emptied from all wastebaskets. Dirty trash receptacles shall be washed inside and out and shall be odor free.

5.2.1.15 Servicing/Re-supplying Restrooms: Servicing restrooms shall include inspecting, replenishing, and cleaning supply dispensers. The Contractor shall ensure restrooms are stocked so that supplies (100% recycled paper hand towels, 100% recycled toilet tissue, and environmentally safe soap (hand, liquid, or powder) and soap deodorants for the urinals and toilet bowls do not run out and that dispensers are in working order. At a minimum, each restroom will be stocked at least once per week or more frequently if needed. Supplies shall be stored in designated areas or off-site at Contractor’s facility. No overstocking shall be allowed. I f supplies run out prior to the next service date, the Contractor shall replenish within one day of notification or next scheduled cleaning appointment time at no additional cost to the Government. Factory rejected paper products shall not be used.

5.2.2 Periodic Cleaning:

5.2.2.1 Strip, Scrub, Seal, and Wax Floors (Twice Annually): The Contractor shall strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. The Contractor shall perform all tasks associated with the stripping, scrubbing, sealing, and waxing of the floor surface. A non-skid wax is required. The finished floor shall have a uniform glossy appearance that is free of scuffmarks, heel marks, wax build -up, and other stains and discoloration.

5.2.2.2 Clean/Shampoo Carpets (Twice Annually): A professional carpet-cleaning Contractor shall accomplish all cleaning/shampoo by “steam cleaning or hot water” deep dirt extraction methods. Apply a heavy-duty spot remover in heavily soiled areas. Apply required amount of cleaning solution with the extractor machine, extract, and allow carpet to dry before use and use drying fans as needed for drying. After shampooing, the carpeted area will be uniform in appearance and be free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and easily movable items shall be moved to clean carpets underneath and returned to their original location. No heavy desks, file cabinets or other large furniture will be moved for carpet cleaning. The Contractor will not be responsible for moving furniture or any items left on the floor. Separate appointments shall be m a de for all periodic carpet cleaning at a time that will allow for ample time for da mp carpets to dry without undue traffic from normal business activities. It is recommended that the carpet cleaning be accomplished late in the day on

Fridays to allow drying time. A MSR must be physically present during carpet cleaning.

5.2.2.3 Spot Clean Carpets: The Contractor shall spot clean/shampoo carpets that are stained over an area of 2 square feet (sq. ft.) or less. Spot cleaning shall be accomplished with vacuuming service (per para 5.2.1.2) as needed, or as directed by the Real Estate POC.

5.2.2.4 High-Touch Surface Cleaning: High-touch surfaces are defined as: countertops, doorknobs, door handles, light switches, handles, toilet levers, sink handles, water fountain buttons, door entry keypads, door phone systems, and fixtures. The Contractor shall clean, disinfect, and wipe down these surfaces, with the primary focus being on reducing the spread of sickness causing viruses and bacteria (e.g., common cold and flu). Cleaning, disinfecting, and wiping down these surfaces requires use of either an EPA-approved disinfectant, an alcohol cleaning solution with a minimum of 70% alcohol, or acceptable Clorox disinfecting wipes. If surfaces are dirty, they shall be cleaned using a detergent or soap and water prior to disinfection.

5.2.2.5 Dusting: Damp dusting shall be performed once per month, during the first week of each month, and includes all horizontal surfaces, such as windowsills, window blinds, handrails, wood strips, door frames, exposed piping, light fixtures, covers and diffusers, ceiling, a nd walls within six (6) feet from the top of the finished floor.

Surfaces shall be free of lint, dust, dirt, cobwebs, marks, fingerprints, smudges, and other accumulated soils. Items on furniture tops are to be dusted and replaced; however, items on desktops such as papers are not to be disturbed.

5.2.2.6 High Dusting/Cleaning: High cleaning shall be performed once a year in September and includes cleaning horizontal and vertical surfaces above 6'-0" from floor level including all overhead piping and ceiling areas. All dust lint, litter, and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

5.2.2.7 Cleaning Venetian Blinds: Venetian blinds, including mini blinds, shall be removed, and cleaned free of all dust and embedded dirt and re-hung in working order. Once removed for cleaning, the blinds shall be re-hung by the Contractor within three working days.

5.2.2.8 Cleaning Light Fixtures: Globes, reflectors, covers, diffusers, and plastic side panels shall be removed and washed. After cleaning and reassembling, light fixtures shall be free of bugs, dirt, dust, grease, and other foreign matter.

5.2.2.9 Cleaning Exterior Glass: This service shall be performed monthly and includes all exterior glass surfaces, window frames, sills, and sashes, from the ground line up. After cleaning, all glass surfaces shall be left free of streaks and stains, wiped dry and all adjacent surfaces wiped dry. All paint, putty, and foreign matt er found on glass surfaces shall be removed. Where storm windows exist, exterior window cleaning shall include both sides of the storm window and the outside of the inner glass. Special care instructions for any exterior “ perforated window wrap”: Contractor will clean exterior perforated window wrap with an appropriate chemical cleaner that is wet, non-abrasive, without strong solvents or alcohol, and have a pH value between 3.0 and 11.0. A cloth or sponge will be used to clean. Do not use pressure washing to clean. If the contractor has any questions about what can be used for cleaners, they are to contact the Real Estate POC prior to cleaning. No exterior glass cleaning will be required when exterior temperatures are below 38 degrees Fahrenheit.

5.2.2.10 Cleaning Interior Glass Surfaces: This service shall be performed monthly and includes all windows (inside of exterior glass windows & all sides of interior glass windows), glass partitions, walls, mirrors, and adjacent trim. After cleaning there shall be no traces of dust, dirt, smudges, film, tape, streaks, watermarks, or other foreign matter (with the exception of intentionally placed signs and window film). A special “window film” is installed on the interior side of the exterior windows at 100% of the recruiting locations. Clean the special window film with a mild soapy solution (baby shampoo and water) and a soft, da m p cloth .

5.3 Emergency Cleaning: Upon notification by the Contractor Officer Representative or COR, the Contractor shall respond within 12 hours. The Contractor shall perform emergency cleaning required due to broken or leaking pipes, sinks, toilets, or other occurrences requiring immediate corrective action to restore an area to its normal state of cleanliness and appearance. Emergency cleaning will be 100% inspected by the MSR on site and shall be compensated in accordance with the item completed on bid sheet in addition to the normal compensation paid under the contract.

5.4 Other Services:

5.4.1 Re-lamping: Re-lamping services shall be provided for all interior lights in designated spaces, including track, accent, emergency, and interior exit lights. The work shall include monitoring each designated space included in this contract as services are performed and replacing all burned out and blinking tubes and compact lamps (fluorescent or LED). The tubes and compact lamps (fluorescent or LED) replaced shall be of the same type, wattage, and voltage as those removed and shall be a uniform color temperature (cool white) as the other lights in the office. Contractor handling and replacing tubes (fluorescent or LED) shall be qualified in accordance with local regulations. Note: Some offices m a y require different types of light bulbs based upon service requirements (e.g., track or accent lighting). Contractor must ensure that LED tubes and lamps used are compatible with the existing ballast hardware.

5.4.2 Ceiling Tile Replacement: Replacement of damaged or stained ceiling tiles, as needed. The replacement tiles shall be a 2’x2’ revealed pattern on an exposed 2’x4’ grid of 2’x4’ ceiling tile (tegular-revealed) panels.

Acoustic tile panels shall have a noise reduction coefficient (NRC) of not less than .55 in accordance with

American Society for Testing & Materia ls (ASTM) C-423. The ceiling tile and the ceiling tile color (white) shall match existing. In older facilities, the ceiling tiles m a y be either 2’x2’or 4’x 2’. These tiles shall be replaced with the same standard to match existing.

5.4.3 HVAC Intake/Return Diffuser, and Grilles: On a quarterly basis (once every 3 months), the Contractor shall clean all HVAC returns, diffusers and grilles ensuring that they are free from dust, dirt, and any other build up.

5.4.4 Pest Control Services: Provide pest control services quarterly, and on an as needed basis, using certified green pesticides with approved chemical barriers. Pesticides shall conform to local health department regulations to keep premises free from pests and in an inhabitable condition.

5.5 Interference with Government Business: The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to m a ke every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

5.6 Protection of Government Property: During execution of the work, the Contractor shall take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary. If work is not performed by the Contractor, then a bona fide supervisor with full authority to represent the Contractor shall be required to visit the work site at least twice a month to verify the work is being accomplished as specified. See attached Janitorial Services Checklist. This representative m ust be someone other than the person performing the work.

5.7 A supervisor with full authority to represent the Contractor shall be required to visit the work site at least twice a month to verify the work is being accomplished as specified. See Exhibit C, Janitorial Services

Checklist. This representative must be someone other than the person performing the work.

5.8 System for Award Management (SAM) Service Contract Reporting (SCR):

The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the {Insert Component’s Name} via a secure data collection site. The Contractor is required to completely fill in all required data fields through the following web address: www.SAM.gov. Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk by clicking “View Assistance for SAM.gov” which is located at the top of the SAM.gov website. From there, you can the select “Contact Our Service Desk” which will allow you to contact SAM.gov directly. If contract period of performance ends prior to September 30, the Contractor has 30 calendar days from end date of the contract to complete the SAM SCR requirement.

Steps for Submitting a Service Contract Report (SCR)

1. Go to www.sam.gov and log in.

2. Select Entity Registrations and then select Service Contract Reporting.

3. SAM displays your entities which have service contracts and meet the reporting criteria. Select View by entity to see the service contracts for each entity.

4. Next, select Add for the service contract against which you want to create a Service Contract Report. Each service contract which meets the FAR Subpart 4.1703 reporting thresholds is displayed.

5. You will be taken to the Complete Service Contract Report page. SAM displays the contract details and allows you to report. You are required to enter the following information:

*Total Amount Invoiced: Total dollar amount invoiced for services performed during the previous

Government fiscal year under the contract (this amount should include the prime and any subcontract amount).

*Prime Contractor Hours Expended: Prime contractor direct labor hours expended on the services performed during the previous Government fiscal year. The amount you enter is automatically divided by 2,080 hours to calculate a Full Time Employee (FTE) equivalent, displayed under the Prime Contractor Hours

Expended as Prime Contractor FTEs.

6. Report any required Tier 1 subcontractor information by selecting the Add Tier 1 Subcontract Information button.

7. When you are ready to submit the report, select Submit.