DRAFT PWS_NCTS Guam LEC Contract.pdf

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ENCLOSURE (2)

DRAFT

PERFORMANCE WORK STATEMENT

FOR

Joint Region Marianas, Guam

Contract No: TBD

TELECOMMUNICATIONS SERVICES

February 22, 2022

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1.0. Scope.

1.0.1. General Requirements. This Performance Work Statement (PWS) is a comprehensive description of local exchange access services, analog and digital access transport services, and intra- Local Access Transport Area (LATA) interconnect functions and the associated performance requirements. The Contractor shall be facilities-based and shall provide all transmission facilities, equipment, materials, maintenance, test equipment, and design layout needed to perform and provide local access and transport services and functions at the designated demarcation point. This includes the contractor’s ability to install Primary Rate Interfaces (PRI) and Session Initiation

Protocol (SIP) trunks and the capability to port all currently existing Dial-In-Direct (DID) and

Commercial Subscriber Lines (CSL) where applicable. These services shall include any special items, equipment, wiring or infrastructure to ensure the Contractor’s proposed solution is compatible with the government’s current infrastructure. The contractor is responsible for troubleshooting and maintaining the operation of the circuit up to its termination point. Access to the local exchange shall include: operator assistance, emergency 911/E911 services/functions, circuits/trunks to base Demarcation Point (DMARC) and 911/E911 database maintenance where applicable. These services shall not include residential/business services for non-Government entities or Government Contractors. Long distance services for Joint Region Marianas currently being provided under the Networx contract or any subsequent follow-on contract established by

Defense Information Systems Agency (DISA) for long distance services and charges and are not authorized on this PWS. The contractor shall follow all Federal Communications Commission

(FCC), Public Utility Commission (PUC), Department of Defense (DOD), Navy and industry standards for this requirement. Appendix 10 defines all current requirements for Joint Region

Marianas. Appendix 10 may be modified to incorporate future requirements as they occur.

1.0.2. Session Initiation Protocol (SIP) trunks

The current interconnecting trunks between the Government and GTA are legacy-formatted lines and DOD CIO has directed NCTS to upgrade and transitioned legacy trunks to the current technical standard: SIP by FY23. When a specific timeline has been determined, OPNAV will send the funding to modernize our system. There is high confidence that planned upgrades for multiple sites will be completed within the period of performance.

1.0.3. Competitive Economic Advantage Consideration. The local exchange or Dial Central

Office (DCO) services provided for under the pricing, terms, and conditions of this contract are principally intended to meet known installation service requirements and an estimate of the type of services that may be required during the term of the contract. Where the contracting officer (KO) determines usage of the contract to be cost effective and the contractor providing such services to the Government agrees and has the additional capability to provide services to other installations or agencies within Joint Region Marianas, orders may be placed for such additional services. When an order is placed and the contractor initiates performance, all terms and conditions of this contract shall apply.

2.0. Documents. The contractor shall acquire a list of applicable industry standards that shall be followed in the performance of the contract. These documents shall be made available to the

Government upon request.

3.0. Requirements.

3.0.1. Appendix 10 will identify the Local Commercial Communications Services required, including characteristics, quantities, and locations, as applicable.

3.0.2. The Contracting Officer’s Representative (COR) is the responsible Government representative for telecommunications activities and will be identified in Appendix 10. After

PWS 3 of 19 services are authorized by the KO, the Contractor shall coordinate with the COR prior to the installation, removal, expansion, and/or change out of equipment. Organizational office symbol for the COR and technical representative will be identified in Appendix 10.

3.0.3. The Government will provide floor space for the installation of the Contractor’s provided transmission equipment. The floor space shall be limited to accommodate Contractor-provided relay rack(s), 19 to 23 inches wide by 7 feet tall, as ceiling height permits at each designated demarcation. Space is available for 1 or 2 relay rack(s) for Contractor equipment in the

Demarcation Building specified in Appendix 10 of this PWS. The Government will provide adequate wall space should the contractor not require floor/rack space. The Government will provide electrical power and room environment for the installation of the Contractor equipment.

When additional rack space, floor space, or wall space is required to support Government requirements, the Contractor shall coordinate with the COR.

3.1. Local Commercial Communications Services.

3.1.1. Installation and Cutover. The Contractor shall perform a site survey of the installation area after contract award. The Contractor shall develop an installation and cutover plan for submittal to the Government no later than (NLT) 15 calendar days after award of contract. The Government requires 15 working days to review and provide comments/acceptance. The Contractor shall provide a final plan NLT 10 working day, after receipt of the Government comments. The

Contractor shall not commence on-site installation and cutover until the Contractor receives

Government acceptance of the service installation and cutover plan. Installation of the initial required services for cutover of Local Commercial Communications Service requirements shall be specified in Appendix 10. Appendix 10 will identify the appropriate cutover and installation date requirements. Deviations from the final Installation Plan will be coordinated with the Government prior to any work being accomplished in the affected area. The contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued/removed from site upon successful cutover. In the event that the contract award is made to the incumbent Contractor, no installation/cutover plans will be required.

Any omissions or a discrepancy in the installation and cutover plan does not relieve the contractor’s responsibility to install, cutover and perform all services as identified in this requirement. It is the contractor’s responsibility to resolve any problems associated with these efforts.

3.1.1.1. Installation Plan. The Installation Plan shall, at a minimum, contain the following site specific information:

a. Description of new equipment to be installed (include any site support required to support this installation).

b. Detailed location of equipment to be installed.

c. Floor Plan Layout.

d. Installation schedule.

3.1.1.2. Cutover Plan. The Cutover Plan shall, at a minimum, contain the following site specific information:

a. Conditions/Support required being in place prior to the start of cutover.

b. A detailed listing of actions/events that must occur for successful cutover of all items identified in Appendix 10.

c. A listing of the awarded contractor responsibilities.

d. A listing of the incumbent contractor responsibilities.

e. A listing of Government responsibilities

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f. A dialing test plan to ensure ported numbers work correctly

g. A dialing test to access the Government Emergency

Telecommunications Services (GETS).

3.1.2. Commercial Subscriber Lines, Centrex Services & Exchange Access Trunks and

Other Circuits.

3.1.2.1. Commercial Subscriber Lines. The Contractor shall provide subscriber lines as specified in Appendix 10. Local exchange access, as applicable, shall include commercial subscriber lines and foreign exchange (FX) lines. A CSL is defined by Government standards as a voice grade subscriber line serving directly from the contractor’s central office switch to customer’s location. CSL termination shall be to the telephone jack in the room designated by the customer. A central office CSL can be terminated to a telephone set, fax, modem, etc., to provide voice grade communications to the Public Switch

Telephone Network for a single user. FX lines are defined by the Government as telephone numbers which are outside of the site local calling area. By connecting to a remote FX, the equivalent of local service from a distant exchange is provided.

3.1.2.1.1. Commercial Subscriber Lines Reporting. The Contractor shall submit a written report to COR on a quarterly basis showing average CSL Availability for the reporting period and specifically noting any individual lines that did not meet the required availability.

3.1.2.2. Commercial Subscriber Line Basic Service (BS). BS of a line, as a minimum, shall include the following:

a. Dial tone

b. Direct inward dialing

c. Direct outward dialing

d. Dual Tone Multi-Frequency (DTMF)

e. Local exchange access

f. Equal access

g. Call blocking for Numbering Plan Area (NPA) 900

h. Operator assistance (0+ & 00+)

i. 911/E911 services

j. Non-published directory number

k. Service disconnect with referral service (the referral service shall be at least three

(3) months after a customer has been moved, changed, or disconnected

l. Block third party billing

m. Toll free access

3.1.2.3. Commercial Subscriber Line Optional Features or Functions. The

Contractor shall provide optional line features as specified in Appendix 10. An optional feature could be an individual feature or a group of features or functions.

3.1.2.4. Subscriber Line Relocation. The Contractor shall perform subscriber line relocation(s) and shall provide information needed for database updates for 911/E911 service purposes within one hour of completion of relocation.

3.1.2.5. Centrex. Defined by the Government as a type of private branch exchange

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(PBX) service in which incoming calls can be dialed direct to any extension without going through a base switch or base PBX without base operator assistance. Outgoing and intercom calls are dialed direct by the end users. It also necessitates the partitioning of the local exchange carrier’s switch to provide intra-premise dialing with an abbreviated dialing plan and trunking to external networks. Centrex lines, as a minimum, shall include the following:

a. Dial tone

b. Direct inward dialing

c. Direct outward dialing

d. Dual Tone Multi-Frequency (DTMF)

e. Local exchange access

f. Equal access

g. Call blocking for Numbering Plan Area (NPA) 900

h. Operator assistance (0+ & 00+)

i. 911/E911 services, where available

j. Non-published directory number

k. Service disconnect with referral service (the referral service shall be at least three

(3) months after a customer has been moved, changed, or disconnected

l. Block third party billing

m. Toll free access

Centrex lines, as a minimum, shall include the following features and functions:

(NOTE- Not all telephone lines/sets will require all of these features and/or functions, but will be annotated in Appendix 10 as to what is required per line/set.)

a. Abbreviated Dialing (Where applicable)

b. Auto Dial

c. Busy Line Redial

d. Call Forwarding on Call Waiting

e. Call Forwarding

f. Call Forwarding Busy

g. Call Forwarding No Answer

h. Call Forwarding Remote Access

i. Call Park

j. Call Park Retrieve

k. Call Hold

l. Call Hunting

m. Call Pick Up

n. Call Pick Up - Directed

o. Call Waiting

p. Directory Number Hunt

q. Last Number Redial

r. Ring Again (Callback)

s. Speed Call Short List 20 Entries

t. Speed Call Long List 30 Entries

u. Three Way Calling

Centrex lines may include the following features and functions and will be identified in

Appendix 10:

a. Auto Attendant

b. Automatic Call Distribution (ACD)

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c. Caller ID Delivery on Call Waiting

d. Caller ID Name

e. Caller ID Number

f. Uniform Call Distribution (UCD)

g. Voice Mail

3.1.2.6. Exchange Access Trunks. The Contractor shall provide local exchange access service circuits for local trunks as specified in Appendix 10. Contractor shall translate and substitute the DoD 315 area code with the Guam PSTN 671 area code on all incoming calls from the military system to the Exchange Access Trunks that originate from military 3XX DID number ranges.

3.1.2.7. Exchange Access Trunks Basic Service (BS). BS of an exchange access trunk, as a minimum, shall include the following:

a. Call blocking for NPA 900 direct inward dialing, direct outward dialing, two- way dialing, channelization of digital trunks (as specified by work order), trunk busy tones, DTMF, Multi-Frequency (MF) 2/6 and dial pulse (DP) address signaling, access, services trunk and/or trunk group establishment, automatic trunk member selection (sequential, linear, most idle, etc.), automatic trunk group, alternate route selection, Toll free access

b. Access to and selection of the members within the trunk group between two telephone switching systems must be coordinated to provide optimum member selection and minimize glare conditions. When two or more trunk groups are established to provide services between the switching systems, the alternate route selection from one trunk group to the next provides users’ access to these trunk groups in a coordinated and predetermined routing sequence. The selection of members within a trunk group and the alternate route selection of two or more trunk groups are included as basic functions of trunks and their access.

3.1.2.8. Off Premise Extension (OPX). This is an extension telephone that terminates in a location distant from its parent base switch. OPX is generally used to provide authorized base personnel with access to the base switch. The OPX will have features and functions as designated by the base switch and COR. The OPX can have direct access to the Defense

Switched Network (DSN) or the Federal Telephone Service (FTS) systems or both. OPX services will not extend beyond the LATA or state line boundary.

3.1.2.9. Point-to-Point Circuits. Refers to a connection restricted to two endpoints. A traditional point-to-point circuit is a communications medium with exactly two endpoints.

The host equipment at either end has to take full responsibility for formatting the data transmitted between the two end points. Point to Point circuits will not extend beyond the

LATA or state line boundary.

3.1.2.10. Bit Rate Interface (BRI) Circuits. BRI (128 - 256 - 384 .... 512kilobyte (kb)) and/or any circuit provisioning to include 1.54 Trunk Level 1 (T-1) must meet the end equipment requirements for our base multi-functions to connect and operate at layer 1 and layer 2. Most circuits provisioned today come in 2-wire-line BRI (128kb each) -usually utilized for local video support. BRI traffic (as with any locally received commercial circuits) is sent out to our serviced customer on dry cable pair to the end-device. Past practices from local Telco, NCTS will receive new circuit on DMARC located at the main central office frame - from there Gov’t techs will x-connect out to

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Gov’t cable plant and wire customer jack to RJ-45, RJ-48C as applicable.

3.1.2.11. Government Emergency Telecommunications Service. The GETS is a White

House-directed emergency phone service provided by the National Communications

System (NCS) in the Cyber Security & Communications Division, National Protection and

Programs of the Department of Homeland Security. GETS supports Federal, State, local, and tribal government, industry, and non-governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN). It is intended to be used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate telecommunication means has significantly decreased. The servicing Local Exchange Carrier (LEC) must have NPA

(710) in their switch to allow access to the GETS line assigned to a specific site. Dialing

0/1+710-NXX-XXXX provide access to an emergency service for authorized users. The

710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the United States Government.

NOTE – The Contractor shall not provide 10-10 dial around for this PWS.

3.1.3. Transport Services. The Contractor shall provide local exchange transport channel services as specified in Appendix 10. Local transport channel services include transport channel termination and transmission support, as applicable, for analog lines, Integrated Services Digital

Network (ISDN) lines, alarm circuits, data circuits up to 64 Kbps or aggregate N x 64 Kbps, High

Capacity Digital Subscriber Line (HDSL), Digital Signal level 1 (DS-1), DS-3, OC-3, and may be expanded to OC-12, OC-48, OC-192 and higher bandwidths where applicable.

3.1.4. Circuit Termination. Circuit termination includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel for T-1 circuits, DSX-3 for electrical T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or Synchronous Optical Network

(SONET) systems, optical multiplexer equipment, and may extend to Cat 5/6 RJ-45 jack fields if directed by COR to ensure adequate hand off of the circuit to the government. Other wall-mounted, punch- down, terminal blocks are used for isolation and termination of Contractor metallic facilities. The Contractor shall ensure that all circuits are clearly tagged in a permanent manner with the circuit identification number or telephone number assigned to the circuit, and the work order number. The contractor shall be responsible to provide all equipment, facilities and wiring up to the government demarcation point as specified in Appendix 10.

3.1.4.1. Analog and Low Data Rates. The Contractor shall terminate the analog and lower rate data circuits to the Contractor-provided terminal blocks. The Government shall provide frame space on the MDF for the installation of the Contractor provided protector vertical and horizontal blocks. All outside plant copper cables entering the demarcation location must be electrically protected (grounded, terminated on protector modules, etc.).

3.1.4.2. High Data Rates. The Contractor shall properly terminate digital circuits to the Contractor provided DSX-1, DSX-3, or fiber optic patch panel

3.1.4.3 Circuit Testing. The Contractor shall provide the test results to the COR after a new circuit is tested, approved, and activated. The notification shall be in a written or verbal format at the discretion of the COR. The parameters of the circuit characteristics shall be documented in the Customer Service Records.

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3.1.5. Local Exchange Access and Service Areas. The Contractor shall provide flat rate (FR) services within local calling areas as identified in Appendix 10. FR services apply for both lines and trunks. The local exchange access service areas shall, as a minimum, include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the Public Utility

Commission (PUC) for the Site and shall be applied under the scope of this contract. When the

Contractor provides the local exchange services, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-

LATA exchange carriers is required. Access to the local exchange shall include Operator

Assistance, Directory Assistance, and 911 services and functions.

3.1.6. Direct-In-Dial (DID) Numbers. The Contractor shall provide DID numbers as listed in Appendix 10.

3.1.7. Number Portability. The Contractor shall provide number portability for commercial subscriber lines and local exchange direct-in-dial (DID) directory numbers. The consistent use of the same prefix exchange and directory numbers provides the Government installation with its commercial identity. The Government installation is also serviced by other Government switched networks (e.g., the Federal Telephone Service (FTS), and the Defense Switched Network (DSN)).

These networks provide DID trunks and are directly dependent on the mutually assigned DID number to terminate into stations on the installation. Local exchange number portability and DID number growth is a critical factor in the ability of a Government installation to support its personnel and its missions. The Contractor shall comply with the Federal Communications

Commission (FCC), and the State PUC mandates for number portability.

3.1.7.1. Contractor shall, at termination of this contract or at Government request, port at no additional charge to all Government 3XX exchange prefix numbers and number blocks to a carrier designated by Government. Contractor agrees to maintain exchange access trunks and continue routing traffic to/from Government until porting of the number blocks is complete.

3.2. Demarcation. The demarcation points shall be as specified in the Appendix 10.

3.2.1. Circuit Extension. The Contractor shall provide circuit extension of a local communications service or circuit beyond the established base demarcation to a user designated termination point off base when required by the government.

3.2.2. Circuit Termination. Circuit termination shall include termination hardware required to extend a circuit to a user location off base demarcation point.

NOTE: Government data networks and end equipment will not be available for contractor use.

3.2.3. Contractor Owned/Leased Transport Cable. When Government cable is not available, the Contractor shall provide the circuit transport mileage by using the existing cable, either owned or leased from a third party. Mileage measurement will be based upon one (1) mile increments.

3.2.4. Contractor Equipment and Cable Installation. The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the

Government provided floor space at the base demarcation location(s). The Contractor shall coordinate with the COR for compliance with local procedures and requirements for equipment and cable installation. The Contractor shall install equipment and cables in accordance with national and local safety codes. The Contractor shall be responsible for wiring and connecting to

Government provided power connection points, ground master connection points, and termination frames for terminal blocks. The Contractor shall coordinate with the COR for installation details.

All new cable installations will be underground or direct buried (i.e., NO aerial installations).

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Replacement of existing cable may be underground, direct buried or aerial at the discretion of the

COR.

3.3. Restoration of Service and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and restore services within the time limits as indicated below. For mission-essential functions, the COR will identify and prioritize the essential contractor services. The COR will submit these services to the

Telecommunications Services Priority (TSP) and the base Restoration Priority List (RPL). The

Contractor will prioritize and perform restorations IAW the TSP & RPL. In the event that the

Contractor anticipates not being able to perform any of the essential contractor services IAW the

TSP & RPL during a crisis situation, the Contractor shall notify the KO or other designated representative as expeditiously as possible and use its best efforts to cooperate with the

Government in the Government’s efforts to maintain the continuity of operations. For other non-mission essential functions, the Contractor will the contact the COR if it is determined by the Contractor that the outage restoration time frames cannot be met.

Upon notice from the Government of any outage the Contractor shall respond to the Government within one (1) hour of notification.

3.3.1. Catastrophic Outage. The COR can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification in accordance with the local TSP and RPL requirements. The contractor must advise the COR of their restoration procedures for the base in a catastrophic situation.

3.3.2. Emergency Outage. The COR can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the government as any outage that severely hampers the Government’s mission and can be restored within the restoration parameters. Restore service within four (4) hours from the time the Contractor responds to the Government’s notification.

3.3.3. Serious Outage. The COR can declare any outage as a serious outage if an outage significantly affects the mission of the Government. Restore service within twenty-four (24) hours from the time the Contractor responds to the Government’s notification

3.3.4. Routine Outage. The COR can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper day-to-day operations. Restore service within two

(2) calendar days from the time the Contractor responds to the Government’s notification.

3.3.5. Scheduled Outage. The Contractor shall advise the COR of any scheduled outage that will affect ANY of the telecommunication services. The Contractor shall inform the COR 30 days in advance of the scheduled outage and provide a detailed explanation for the outage to include the amount of downtime.

3.4. 911/E911 Services. The Contractor shall provide access to 911 or enhanced 911 services, where available, through the local city or county emergency services organization. The Contractor shall provide access to 911/E911 services via the Guam Public E911 system. In addition, contractor shall provide a special line treatment feature to route 911/E911 calls originating from military 3XX DID number ranges to the Joint Region Marianas (JRM) E911 System currently operated by AT&T on behalf of JRM. Specifically, the line treatment will be the translation and substitution of DoD 315 area code to Guam PSTN area code 671 for 911/E911 calls originating from military 3XX DID number ranges. Contractor shall provide 911/E911 database maintenance of official numbers to ensure the

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911/E911 database is updated within one hour after completion of a work order where telephone number was installed, relocated, or disconnected. This applies to all official telephone numbers to include base switch or CSL(s).

3.5. Public Listings. The Contractor shall provide public listings, cross reference listings, and foreign listings. The listings shall be listed in the Government section and/or alphabetical section.

The Contractor shall coordinate with the COR to obtain a list and the contents of the Public Listings.

The contents of each cross reference listing shall, as a minimum, include the organization title and a referral statement to the appropriate Government Agency. All other listings shall, as a minimum, include the Government title, organization title, address, and telephone number.

3.6. Telephone Directories. The Contractor will not be required to provide local telephone directories, these are typically provided directly by various directory publishers.

3.7. Service Orders. From the time of receipt of the work order, the Contractor shall complete the work order within the specified time limits. The work orders will be determined by the COR as

Emergency, Priority, or Routine services. If it is determined by the Contractor that the service order time frames cannot be met, the Contractor will contact the COR.

3.7.1. Emergency Services. The Contractor shall complete work orders within three (3) calendar days.

3.7.2. Priority Services. The Contractor shall complete work orders within seven (7) calendar days.

3.7.3. Routine Services. The Contractor shall complete work orders within fourteen (14) calendar days.

3.7.4. Service Order Completion Report. Submit a written report to COR on a quarterly basis showing the numbers of service orders processed, by priority noting average completion time per category, and specifically noting any individual service orders that did not meet required intervals.

3.8. Traffic Analysis. The Contractor shall perform traffic measurement and traffic analysis as required.

3.8.1. Traffic Analysis for Exchange Access Trunks. The Contractor shall perform traffic analysis for exchange access trunks twice per year when tasked by the COR. The Contractor shall provide a report to COR NLT 15 calendar days after notification of request.

3.8.1.1. The Traffic Analysis for Exchange Access Trunks report shall provide data concerning the use and congestion of the city trunks, and will be used to determine whether the exchange access trunks provide adequate traffic capacity and whether existing facilities are adequate.

3.8.1.2. The Traffic Analysis for Exchange Access Trunks report shall provide printed, tabulated data from the traffic measuring system and shall provide measurements for seven (7) consecutive business days, on an hourly basis, unless a shorter interval is requested.

3.8.1.3. The Traffic Analysis for Exchange Access Trunks report shall contain an analysis of the traffic measurements and recommendations based on the analysis.

Recommendations shall address expansion/reduction of the trunks. The report shall, as a minimum but not limited to, include trunk group name, trunk group number, trunk type, working quantity within each group, average busy hour for 2-way/incoming/outgoing trunks, average usage in CCS or Erlangs, current grade of service at average usage, number of trunks recommended for each trunk group at a P.1 grade of service.

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3.8.2 Availability Reporting for Transport Channels and Circuits. The Contractor shall provide Availability Reporting for transport circuits monthly. The Contractor shall provide a report NLT the 15th of each month detailing each transport circuit’s uptime in relation to 100% availability.

3.8.2.1. The Availability Reporting for Transport Channels and Circuits report shall contain an analysis of each transport circuit’s performance over the preceding calendar month. The report shall, as a minimum but not limited to, include transport circuit name

(ID), description of transport circuit, circuit type (voice, data, point-to-point, broadcast, Ethernet or packet switched, frame relay, SONET, etc.) transmission rate (DS1, DS3, STS1, OC-3, OC-12, OC-48, etc.) average maximum usage bandwidth, average minimum usage bandwidth, average usage bandwidth, uptime (minutes), downtime (minutes), availability. The availability percentage is calculated as the percentage of time the transport circuit was available to the Government in a non-trouble status during the reporting period.

3.9. Customer Service Records (CSR). The Contractor shall establish a single Billing Telephone

Number (BTN) for all awarded services. The same BTN will be utilized for any subsequent service changes as a direct result of any contract modification issued by the Government. The Contractor shall update CSR no later than ten (10) working days after a service ordered has been activated.

3.9.1. Contractor format for the CSR shall be in MSWord or Excel format and may be provided to the requestor via hard paper copy, CD, or electronic email; however the following information is required for each type of service circuit.

3.9.1.1. DID numbers: NPA-NXX-XXXX, non-recurring costs, and monthly recurring costs.

3.9.1.2. Commercial Subscriber Lines: User name/office symbol, user address (Bldg. # -if applicable, street address, city/base, state & zip code), directory number, demarcation location (Bldg. # - if applicable, street address, city/base, state & zip code), description of service type for each item or sub-item, optional features provided, quantity, non-recurring costs, monthly recurring costs, and activity date.

3.9.1.3. Trunks: Description of trunk/trunk group ID (DID, DOD, FEX, etc.), trunk circuit

ID number, trunk access number (NPA-NXX-XXXX), demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), trunk type (IC, OG, 2-way, 2-wire, 4- wire, etc.), digital (number of channels equipped) or analog, signaling type (loop, E&M, SF, ESF, etc.), address signaling (DTMF, MF 2/6, PRI, SS7, DP, NP, etc.), start dial signaling (Ground Start, IM, DD, WS, etc.), answer supervision (loop, E&M, PRI, etc.), quantity, non- recurring costs, monthly recurring costs, and activation date.

3.9.1.4. Transport circuit: Description of transport circuit/ID (circuit name), circuit ID number, circuit type (voice, data, point-to-point, broadcast, Ethernet or packet switched, frame relay, SONET, etc.) transmission rate 2.4/4.8/9.6/14.4/19.2/28.8/56/64 kbps, DS1/T1, DS2, DS3, STS1, OC3, OC12, OC48, etc.), demarcation location (Bldg. # - if applicable, street address, city/base, state & zip code), quantity, non-recurring costs, monthly recurring costs, and activation date.

3.9.2. The CSR will also include a total monthly cost for all services.

3.9.3. The Contractor shall provide one copy of all Customer Service Records to COR and KO

NLT 60 calendar days following initial service cutover. After initial submission, the Contractor

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3.9.4. The Contractor shall provide (where applicable) the customer, to include KO personnel and COR, the ability to access through a portal monthly billing documents and CSR information. This will provide the Government the ability to extract the required account information without interaction by the Contractor thus streamlining the need to review and download billing and CSR documentation.

3.9.4.1. The Contractor shall also provide a soft copy of each monthly billing statement in

Microsoft Excel format, to be provided via electronic mail to COR and KO. Contractor will provide the monthly billing statement broken down into sub-categories as specified by COR.

3.10. Diversity/Diverse Routing. Diversity of a transport channel provides the capability by the service provider to offer protection of a transport channel to avoid a single path failure between two demarcation points in the local exchange network. Diversity is primarily considered to be designed redundant paths, rings, etc., along with the electronic systems in the path that permit transport channels to reach their destination demarcation point in the local exchange without interruption in the event of the failure of one path.

3.11. Contract Management.

3.11.1. Meetings. The Contractor’s project manager shall be available from Monday to Friday, between 7:00 am to 5:00 pm local time, to meet the COR on-site for technical interchange discussions. A meeting will be scheduled within ten (10) business days for a routine service requirement, five (5) business days for an essential service requirement that may need special attention, or two (2) business days for a mission essential requirement needing immediate attention.

3.11.2. Support. The Contractor shall assist Government representatives with testing and implementation of a new service circuit or expansion to existing circuits. The Contractor shall cooperate with the COR or other Contractors who may be interconnecting with other related services. When expansion services entail Contractor support that requires additional equipment or testing to activate a circuit, the Contractor shall develop the installation and activation plans with the COR.

3.11.3. Point-of-Contact. The Contractor shall provide a 24-hour point-of-contact telephone number for the notification of telephone/circuit outages and services.

3.11.4 Purchase descriptions for service contracts (reference Defense Federal

Acquisition Regulation Supplement (DFARS) 211.106). Contractor employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with

Government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

3.12. Regulations and Policies. The Contractor shall follow all base regulations and policies regarding security, safety, and environment and federal, state, and local regulations, as applicable. The

COR will conduct a local regulation and policy briefing prior to the commencement of work.

3.12.1. Safety Training and Education. The Contractor must have a safety and health plan for the employees. The employer shall instruct each employee in the recognition and avoidance of unsafe conditions and the regulations applicable to his work environment to control or eliminate any hazards or other exposure to illness or injury.

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3.12.2. Safety and Health. The Contractor shall meet with the local safety and bioenvironmental personnel prior to work surveys to determine any potential problems with the projected work in areas that may contain asbestos, hazardous materials, and hazardous wastes. The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall meet with the local Civil Engineers to determine proper procedures for disposal of residue hazardous materials and empty hazardous materials containers.

3.12.3. Hazardous Material Reporting on Federal Installations. The Contractor (primary and sub) are required to provide Material Safety Data Sheets (MSDS) on each hazardous material/compound that will be used in the performance of work specified by Government contract.

The MSDS will be provided to the federal facilities Environmental Management Office for approval of use prior to any use of the hazardous materials (paints, solvents, cleaners, encapsulating compounds, etc.). Hazardous materials are not permitted on any federal facility until approval has been processed and granted through the local Environmental Management. There are no exceptions to this requirement.

3.12.4. Ozone Depletion. No ozone depleting chemicals or compounds will be used during the performance of work. (EPA Clean Air Act, 1991 Revision).

3.12.5. Accident/Incident Reporting and Investigation. The Contractor shall record and report to the COR all available facts relating to each instance of accidental damage to Government property, injury Contractor personnel, or injury to Government personnel. The Contractor shall secure the accident scene and wreckage until released by the accident investigative authority through the COR and CO. If the Government elects to conduct an investigation of the incident, the

Contractor shall cooperate fully and assist the Government personnel until the investigation is completed.

3.12.6. Subcontractors Safety. The Contractor shall be responsible for ensuring his/her subcontractors comply with all the provisions of this contract.

3.12.7. Section 508 Compliance. Services within the Statement of Work are exempt under

Federal Acquisition Regulation (FAR) 39.204(d).

3.13. Special Service. When future requirements indicate a special service is required, a separate proposal shall be negotiated with the KO. No work shall be authorized until receipt of the contract modification has been signed by the KO. Any special service requested shall comply with the paragraphs of Sections 3.0 through 3.13 of this PWS.

4.0. Security Requirements. Contractor must comply with the following security requirements.

4.1. Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and type of investigation if contract work involves unescorted entry to military restricted areas or other sensitive areas designated by the installation commander. The list shall be provided to the COR and sponsoring agency’s Security

Manager. An updated listing shall be provided when an employee's status or information changes.

4.2. Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-government owned vehicles.

4.3. Retrieving Identification Media. The contractor shall retrieve all identification media, including

PWS 14 of 19 vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

4.4. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

4.5. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately- owned vehicle while on base.

4.6. For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, and requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.7. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.8. Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to controlled/restricted areas where contractor personnel will work. Contractor employees must have a completed National Agency Check, Local Agency Check, and Credit Check (NACLC) investigation before receiving a Base Access Badge.

4.9. Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

4.9.1. The contractor shall immediately report to the COR any occurrences of lost or duplicated keys.

4.9.2. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the KO, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

4.9.3. The contractor shall prohibit the use of government issued keys, by any persons other than contractor employees and shall prohibit the opening of locked areas to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in authorized work areas.

4.10. Lock Combinations. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the COR. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

5.0. Site Specific Special Requirements. Site specific special requirements are identified in the

Appendix 10.

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6.0. Services Summary.

Performance

Element

Number

Performance Objective PWS

Paragraph

Performance Threshold Method of

Performance

Assessment

1 Provide and maintain

Commercial Subscriber

Lines, Basic Service and

Features, and Centrex

Lines

3.1.2.1 3.1.2.2

3.1.2.3

Continuous operation local phone service

24/7/365 with 99.999% reliability

Commercial

Subscriber Lines

Report

2 Update E911 databases for subscriber line relocations

3.1.2.4 Within 1 hour of

completion of relocation

Ad Hoc technical inspection as requirement determined by

COR

3 Provide and maintain

Exchange Access

Trunks

3.1.2.6 Continuous operation all

exchange access trunks

24/7/365 with 99.999% reliability

Traffic analysis for

Exchange Access

Trunks

4 Translate and substitute the DoD 315 area code with the Guam PSTN

671 area code on all incoming calls from the military system to the

Exchange Access

Trunks that originate from military 3XX DID number ranges.

3.1.2.6 Continuous operation

service 24/7/365 with

99.999% reliability

Ad Hoc technical inspection as requirement determined by

COR

5 Provide and maintain

Exchange Access Trunk

Basic Service

3.1.2.7 Continuous operation all

exchange access trunks

24/7/365 with 99.999% reliability

Traffic analysis for

Exchange Access

Trunks

6 Transport Services 3.1.3 Provide and maintain transport services with

99.999% availability and reliability

Availability report for Transport

Channels and

Circuits

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7 Provide DID numbers 3.1.6 Port-in and/or provide

Government DID numbers and number blocks at initiation of services contract

Technical observation and confirmation by

COR and TPOC

8 Respond to Government on service outage notifications

3.3 Respond to Government

within 1 hour notification

Per incident evaluation by

COR

9 Catastrophic Outage

Restoration

3.3.1 Respond per TSP and

RPL requirements Per incident evaluation by

COR

10 Emergency Outage

Restoration

3.3.2 Restore service(s) within

4 hours

Per incident evaluation by

COR

11 Serious Outage

Restoration

3.3.3 Restore service(s) within

24 hours Per incident evaluation by

COR

12 Routine Outage

Restoration

3.3.4 Restore service(s) within

2 calendar days

Per incident evaluation by

COR

13 Scheduled Outage

Restoration

3.3.5 Inform COR 30 calendar

days in advance

Per incident evaluation by

COR

14 Update 911/E911 databases

3.4 Within 1 hour of

relocation, disconnection or installation

Ad Hoc technical inspection as requirement determined by

COR

15 Interface with Guam

Public 911/E911 systems and JRM E911 system operated by

AT&T

3.4 Continuous operation

service 24/7/365 with

99.999% reliability

Technical observation and confirmation by

COR and TPOC

16 Translate DoD 315 area code to Guam PSTN area code 671 for all

911/E911 calls originating from military

3XX DID number ranges

3.4 Continuous operation

service 24/7/365 with

99.999% reliability

Technical observation and confirmation by

COR and TPOC

17 Complete work –

Emergency Services

3.7.1 Complete work orders

within 3 calendar days

Service Order

Completion Report

18 Complete work –

Priority Services

3.7.2 Complete work orders

within 7 calendar days

Service Order

Completion Report

19 Complete work –

Routing Services

3.7.3 Complete work orders

within 3.7.3

Service Order

Completion Report

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20 Update Customer

Service Records

3.9 No later than 10 working

days after a service ordered has been activated

Ad Hoc technical inspection as requirement determined by

COR

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Performance

Element

Number

Performance Objective PWS

Paragraph

Performance Threshold Method of

Performance

Assessment

21 Meet with COR on-site for technical interchange discussions for Routine

Services Requirements

3.11.1 Within 10 business days

of request

Per incident evaluation by

COR

22 Meet with COR on-site for technical interchange discussions for Essential

Services Requirements

3.11.1 Within 5 business days

of request

Per incident evaluation by

COR

23 Meet with COR on-site for technical interchange discussions for Essential

Services Requirements

3.11.1 Within 2 business days

of request

Per incident evaluation by

COR

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7.0. Deliverables.

Distribution

Annex/Spec Form Deliverable Title Date(s) of Original Number of Frequency Item Attachmen t Submission / Copies Copies

Number (including original)

3.1.1 Installation and No Later KO, 2 As required

Cutover Plan Than (NLT) COR

15 calendar days after award of contract

3.8.1 Traffic analysis

for Exchange

Access Trunks

No more than twice per calendar year

COR 2 As requested by COR

3.8.2 Availability By 15th of COR 2 Monthly

report for each calendar

Transport month

Channels and covering

Circuits previous calendar month

3.9.3 Customer NLT than 60 COR 2 As required

Service Records calendar days to KO and COR after initial following initial service service cutover cutover

3.7.4 Service Order NLT than 15 COR 2 Quarterly

Completion calendar days

Report following end of each calendar year quarter

3.1.2.1.1. Commercial

Subscriber Lines Report

NLT than 15 calendar days following end of each calendar year quarter

COR 2 Quarterly

3.9.4.1 Billing Statement By 15th of

each calendar month covering billing for the previous calendar month

COR /

KO

2, in PDF format via electronic mail

Monthly