NSA, Naples, Italy – Housing Department N9 FY27 - Housing Warehouse Furnishings Distribution & Services (Moving & Handling) Contract Prepared By: Housing Engineering, Giovanni Lanzillo Reviewed/Approved By: Housing Facilities Division, Ada E. Dorce

Housing Director, Amparo R.L. Sherrill

Performance Work Statement

INDEX

1.0 Preface

2.0 Contract Scope

3.0 List Of Documents Exhibits & Other Attachments

4.0 General Requirements

4.1. Designated Government Personnel

4.2. Definitions – Technical

4.3. Hours and locations

4.3.1. Regular working hours

4.3.2. Emergency working hours

4.3.3. Completion of Service

4.3.4. Place of Performance/Areas of Operation

4.4. Government Furnished Facilities/Property/Equipment

4.4.1 Facilities

4.4.2. Office tools/equipment

4.4.3. Inventory

4.4.4. Technical description of equipment

4.4.5. Warehouse trash containers

4.5. Contractor Personnel

4.5.1 General

4.5.2 Staffing

4.5.3 Language requirements

4.5.4 Responsibility for security identification requirements and passes

4.5.5 Training

4.5.6 Behavior and Appearance

4.5.7 Abnormal Behavior Notification

4.6 Contractor furnished equipment/material

4.6.1 Tools and Equipment

4.7. Appliance repairs

4.7.1 Appliances replacement parts

4.7.2 Re-work Work Order

4.8. Deliverables and work documentation

5.0 Specific Work Requirements

5.1 Warehouse Logistics/Admin and Appliances PM & Repairs (ELIN 0X01)

5.1.1. Scheduling and response of services

5.1.2. Storage operations

5.1.3. Furnishing/appliance Identification

5.1.4 New Furnishing/Appliance receipt process.

5.1.5. Inventorying

5.1.6. Unserviceable furnishings & appliances

DRAFT

Prepared By: Housing Engineering, Giovanni Lanzillo Reviewed/Approved By: Housing Facilities Division, Ada E. Dorce Housing Director, Amparo R.L. Sherrill

Performance Work Statement

5.1.7. Inventory control of spare parts for appliances repairs

5.1.8. Pest/Mold/Mildew/Control of warehouse

5.1.9. Warehouse cleaning services and trash disposal

5.1.10. Recurring cleaning and PM services for furnishings & appliances

5.2. Furnishing & appliances moving services (ELINs 0X02/0X03)

5.2.1. Regular moving service

5.2.2. Light Moving Service

5.2.3. Moving service response time

5.2.4. Cancellation/Rescheduling

5.2.5. Damages caused to dwellings

5.2.6. Delivery moving service specific requirements

5.2.7. Pick-up moving service specific requirements

5.3. Appliances On-site Repair Service (ELIN 0X04/0X05)

5.4. Furnishings repair service (ELIN 0X06)

5.5. Appliances Change of Occupancy (ELIN 0X07)

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Prepared By: Housing Engineering, Giovanni Lanzillo

1.0 INTRODUCTION

The purpose of this contract is to obtain Housing Distribution and Warehouse Center services for the Housing Department at the U.S. Navy, Naval Support Activity (NSA), Naples (Italy). These include warehouse operations, logistics, administrative tasks, as well as government-owned furnishings/appliances/equipment reconditioning, preventative maintenance, repairs and delivery/pick-up services. The Contractor shall be responsible for providing these services in order to support approximately 850 Navy Family Housing Residents Quarters, 300 Unaccompanied Residents Quarters and 2,000 U.S. Government personnel residing in housing units located in Southern Italy.

These housing units are dispersed over a 500-kilometer (km) radius from the Housing Warehouse compound, which is located at Via della Stazione, Zona Industrial Aversa Nord, Teverola (CE) Italy.

2.0 CONTRACT SCOPE

This performance work statement (PWS) specifies the tasks to be performed and deliverables to be provided as summarized below:

ELIN0X01 “Warehouse Administration, Logistics, Compound Maintenance and

Appliances PMI & Repair Service” ELIN0X02 “Furnishing & Appliances Regular Moving Service” ELIN0X03 “Furnishing & Appliances Light Moving Service” ELIN0X04 “Appliances On-site Repair Service” – Regular Working hours ELIN0X05 “Appliances On-site Repair Service” – Emergency Working hours ELIN0X06 “Furnishings Repair Service” ELIN0X07 “Appliances “Change of Occupancy” Service”

3.0 LIST OF DOCUMENTS EXHIBITS & OTHER ATTACHMENTS

a) Warehouse Inventory Summary (Furnishings & Appliances)

b) Sample of Standard Appliances/Furnishings Grouping

c) Lists of types/manufacturers/models of appliances/furnishings

d) Hazardous Waste Management Procedures

e) Warehouse Location and Layout

f) DRMO process

g) Warehouse Government Internal Admin Flow Chart

h) Continuation of Essential Contractor Services

i) Contract Data Requirements List (CDRL)

Prepared By: Housing Engineering, Giovanni Lanzillo

4.0 GENERAL REQUIREMENTS

The contractor shall provide all labor, supervision, tools, materials, transportation (pick-up and delivery), and inventory management of furnishings and appliances necessary to ensure successful performance of the contract.

The Contractor shall comply with any and all applicable safety laws, codes, and regulations in connection with the performance of this contract. Without additional expense to the Government, the contractor shall be responsible for obtaining any necessary licenses and permits. Furthermore, the Contractor is responsible for ensuring that proper safety precautions are taken to protect the work, the workers, the public, and the property of others involved in the performance of this contract.

The Contractor shall ensure that all certifications required by this contract are kept up-to-date and in compliance with any changes promulgated by the US and Italian governments throughout the performance of the contract. Furthermore, in the event that a certification is updated or renewed, the contractor is responsible for providing the updated certifications (including those on behalf of any subcontractors) to the COR within three business days of the update or when requested by the government.

A. The following certifications and documentation are required (and updated yearly):

Criminal record from the Prosecutor’s Office, to verify the absence of judicial and administrative measures referred to the legal representative of the company (Casellario Guidiziale).

Certificate from the Index of Administrative Sanctions Inflicted for Criminal Offences. The certificate attests the existence of proceedings relating to administrative offenses, dependent on a crime, against the company (Certificato dell'Anagrafe delle sanzioni amministrative dipendenti da reato).

DURC, to certify the company's contribution regularity to the applicable Italian labor institution (INAIL, INPS or CASSA EDILE) (Documento Unico Regolarita` Contributiva (DURC).

Chamber of Commerce Certification (Visura Camerale), to ensure that the company is not subject to an insolvency procedure such as bankruptcy, compulsory administrative liquidation or arrangement with creditors

B. Special requirements to attest that the company has the necessary certifications to perform services required by this PWS in accordance with the Italian Law:

a) Certificate of registration in the road hauliers register from Italian Ministry of Transport and Infrastructure (Certificato Iscrizione Albo Autotrasportatori).

Prepared By: Housing Engineering, Giovanni Lanzillo

b) Company certificate from the Chamber of Commerce as transporters for Third Parties ("Conto Terzi").

c) Company certificate of registration with the National Electronic Register (REN) (Registro Elettronico Nazionale delle imprese di trasporto su strada).

d) List of vehicles to include make, model and plate number;

e) Vehicle registration certificate (Carta di Circolazione) with with the statement ‘To be used for Third Parties’ (“Uso di Terzi”).

f) Anti-Mafia Certificate, to check the absence of anti-mafia measures or “self-declaration” in accordance with DPR 445/2000.

g) Waste transportation and/or recycling/disposal permits owned by any companies providing off-site waste transportation and recycling/disposal services.

Permits/documentation provided shall comply with all Applicable Regulatory Drivers.

h) Registration with the Albo Nazionale Gestori Ambientali (National Registry of Enviromental Operators) – Albo Gestori Ambientali –Sezione Campania Categoria 4B

i) Proper final recycling / disposal documentation, “quarta copia” (fourth copy) of the waste form showing waste acceptance, with waste disposal codes & waste weight ticket within 7 days from the collection and off-site transportation of Non Hazardous Special Waste.

4.1. Contract Designated Government Personnel

a) Contracting Officer (KO): A Government Employee with the authority to enter into, administer, and terminate contracts and make related determinations and findings.

b) Warehouse Manager: A Government Employee with the authority to administrate the warehouse and personnel. Oversee the Whse Contract and act as the Ordering Officer by assigning/issuing daily Work Orders (eMH database) to the Contractor.

c) Contracting Officer's Representative (COR): A government employee who serves as a technical liaison between the government warehouse personnel and contractor. This individual is formally designated and authorized in writing by the KO to perform specific technical, contractual, and administrative functions.

d) Government Technical Assistant (TA): An authorized Government Representative assigned by the requiring activity for specific duties responsible for providing technical assistance, inspections and support to the Government Warehouse Manager and COR.

Prepared By: Housing Engineering, Giovanni Lanzillo

4.2. Definitions

a) Adjust: To regulate, settle, bring to a state of normal operating condition.

b) Alteration (modification): To perform minor adjustment to new purchased appliances/furnishings to make them ready for installation at the residence house (examples: modify stove dryer for propane gas or methane gas; change refrigerator door opening; change electric plug, etc.).

c) Appliances: Kitchen/laundry appliances; gas stoves with ovens, microwaves, refrigerators, freezers, dishwashers, washing machines, gas/electric dryers, power transformers and etc..

d) Furnishings: Dining table, dining chair, coffee table, hand table, sofa, love seat, arm chair, beds, mattress, wardrobes, dresser, night stand.

e) Check: Examine, inspect, test, or verify by trial.

f) Clean: Free of dust, grease, dirt, stains, marks, smears, scuffmarks, foreign matter including paint, gun, tar, trash, mildew, molds or fungus, and standing liquids.

g) Maintenance: Work that is required to maintain equipment systems in a safe, operational condition, or to restore these systems to initial or usable condition by overcoming the effects of wear and tear, disaster, damage, or deterioration. This definition does not include Alteration (modification) to an appliance/furnishing.

h) Moving Services: Delivery or Pick-up of appliances and furnishings (not including services for replacement or repair of defective items).

i) Housing Unit: Both the living area and all its related appurtenances including individual garage/storage area, laundry, and townhouse basement area, as applicable.

j) Response Time: The time allowed for the Contractor, after initial notification (either verbal or written) or a work order, to be physically on the premises at the work site with appropriate tools, equipment, materials and cleaning supplies, ready to perform the work required.

k) Repair Service: All work necessary to restore equipment to the original manufacturer’s condition.

l) Replace: To remove damaged, defective, deteriorated materials or parts; and install new or used materials or parts as approved.

m) Task Order: An order for services placed against an established contract. A task order is issued to the Contractor by the Ordering Officer or Contracting Officer.

n) Work Order: A document generated through the Government database system (eMH), received by the Contractor from the Government Warehouse Manager.

Each work order has an electronically generated sequential number.

o) Quality Assurance (DFARS 246.101): A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements

Prepared By: Housing Engineering, Giovanni Lanzillo are established; products and services conform to established technical requirements; and satisfactory performance is achieved. (See also FAR 46.101).

p) Quality Control (QC): A method used by the Contractor to control the quality of work performance and services provided.

4.3. Hours and locations:

4.3.1. Regular working hours:

The warehouse working hours are from Monday to Friday (from 0730 hours to 1600 hours). The warehouse will remain closed on Italian and U.S. Holidays listed below:

Note: The Government may close the Warehouse operation due to power outage, emergencies, or other events, including, but not limited to, temporary cessation of warehouse operations, command-directed administrative leave for Government employees or rest days.

4.3.2. Emergency working hours:

Emergency working hours are any hours outside of regular working hours and will be to perform only refrigerator and/or gas stove replacement due to gas leak services.

Emergency working hours are from Monday to Friday from 1600 hours to 2100 hours and weekends/holidays from 0800 hours to 2100 hours (See 5.3).

4.3.3. Completion of Service:

Italian Holidays New Year’s Day Epiphany Holiday Easter Monday Anniversary of Liberation Labor Day Republic Day Assumption Day Patron Saint’s Day (Naples) All Saints Day Immaculate Conception Day Christmas Holiday St. Stephen’s Day Housing Restdays

U.S. Holidays:

New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Holiday

Prepared By: Housing Engineering, Giovanni Lanzillo

For delivery, pick-up or repair services, the offeror shall arrive at a residence at the scheduled time, but no later than 1600, and leave the residence upon completion of the service; however, no later than 1700 (Monday through Friday). Emergence refrigerator and/or stove replacements must be completed no later than 2100 (Monday through Sunday).

All moving services and all appliance/furniture repairs or replacements shall be completed on the same day the service, repairs or replacements commence, regardless of how long it takes to complete the work, unless otherwise authorized by the Government Warehouse Manager. This is at no additional cost to the Government.

4.3.4. Place of Performance/Areas of Operation:

Services shall be performed at housing units located within the 500-Kilometer (km) radius from the Housing Warehouse compound located at Via della Stazione, Zona Industrial Aversa Nord (CE) Italy.

4.4. Government-Furnished Facilities/Property/Equipment:

4.4.1 Facilities:

The Contractor will have access to, and use of, the Housing warehouse, located in Teverola (CE), Italy at no cost to the Contractor. The Government will open and close the warehouse facility. The facility will have all necessary utilities and sufficient space to repair appliances/furnishings covered under this contract, as well as space to store parts and trucks.

4.4.2. Office tools/equipment:

Workspace, computers, software, printers, telephone, office furnishings (i.e. desks chairs, bookcases, file cabinets, etc.), copiers, copy paper, and bar coding equipment (and associated software) used in the performance of the contract will be made available to the contractor at no cost to the Contractor.

4.4.3. Inventory:

The Contractor will receive from the Government a list of the inventory of all furnishings and appliances stored at the warehouse facility within five (5) working days of contract award. The Contractor shall perform an initial inventory of these furnishings and appliances and provide a Discrepancy Report to the Government Warehouse Manager

Prepared By: Housing Engineering, Giovanni Lanzillo of any discrepancies with the inventory list provided within seven (7) days after receipt of the Government’s inventory report.

The Contractor shall perform a full inventory every 6 months thereafter and input the results in the Government computer database (eMH). The Contractor shall update the Government-furnished database, eMH, when the inventory changes due to issuances/returns of furnishings and appliances to and from the residents, or the procurement of new appliances for inventory.

The Contractor shall be responsible for any damages to equipment, appliances and furnishings caused by the Contractor during the performance of this contract. The Government Warehouse Manager shall be notified verbally and in writing within 24 hours if any damages occur.

Note: Descriptions of warehouse items are provided on attachments #1, 2 and 3.

4.4.4. Warehouse trash containers:

Trash containers will be made available to the Contractor during the performance of this contract at no cost to the Contractor for office trash.

4.5. Contractor personnel:

4.5.1 General:

The contractor shall comply with all applicable safety laws, codes, and regulations during the performance of this contract. The contractor is responsible for obtaining any necessary licenses and permits, free of charge to the government. Furthermore, the contractor is responsible for ensuring that proper safety precautions are taken to protect the work, the workers, the public, and the property of others involved in the performance of this contract.

The Contractor is responsible for identifying any safety or operational hazards or violations discovered during the course of this contract and reporting them to the Government Warehouse Manager in writing within 24 hours. This report will include an analysis of the significant hazards to life, limb, and property inherent in contract work performance and a plan for controlling these hazards.

The contractor is required to submit a safety plan that encompasses all routine work to be carried out by the contractor on a regular basis. Any updates to the Safety Plan identified by the Contractor during the performance of the Contract shall be communicated to the Government Representative within 24 hours of identification.

Prepared By: Housing Engineering, Giovanni Lanzillo

4.5.2 Staffing:

The Contractor shall maintain adequate staff to ensure work is scheduled and completed in accordance with the contract requirements/specifications.

All Contractor personnel shall be properly certified under applicable Italian law to perform their respective functions under this contract.

In particular, the Contractor shall ensure that appliance technicians have one of the below listed diplomas/certifications as applicable:

• Diploma di Perito Industriale (5 years) released by “ITI (Istituto Tecnico Industriale)”.

• Diploma di Maturita’ (5 years) or a 3 years professional qualification released by “IPSIA (Istituto Professionale di Stato per l’industria e l’artigianato)”.

4.5.3 Language requirements:

At a minimum, at least one member of a moving team and all other personnel interacting with U.S. personnel (warehouse facility and residents) shall be fluent (speak, read and write) in English and Italian. They must be able to communicate to both low and high-ranking officials of the U.S. and foreign governments.

4.5.4 Responsibility for security identification requirements and passes:

4.5.4.1 Installation Access: The Contractor shall ensure all required passes, permits and/or identification necessary for the Contractor's employees to perform the requirements of this contract are valid, and remain valid throughout this contract. The Contractor is responsible for monitoring employees’ expiration of One-Net computer access cards, as well as Base Access credentials and any other related requirement.

Any personnel needing access to US government installations are required to be cleared by the Security Office. All requests for required security clearances or passes submitted by the Contractor to the Government Warehouse Manager shall include the following elements:

• full name, position, title

• age

• place of birth

• parents' names (including maiden name of mother)

• parents' birthplaces

• Casellario Giudiziario certificate

Prepared By: Housing Engineering, Giovanni Lanzillo

• any other information required by the Security Office, if requested.

4.5.4.2. Employee Roster: For security purposes, the Contractor shall provide the COR the information listed above to include names, positions and titles of all personnel performing work under this contract, regardless of whether installation access is required, along with the required contract documentation submission within 10 calendar days after contract award and provide an updated list annually.

4.5.4.3. If privately-owned vehicle access to the Warehouse compound is required, the contractor shall provide the COR with the license plate numbers to those vehicles.

4.5.4.4. The Contractor shall notify the Government Warehouse Manager the same day that any changes occur to the personnel involved in the performance of this contract. In cases of an employee’s termination who has been granted a security clearance or pass, the Contractor shall obtain the pass from the employee and return it to the COR the same day the termination occurs.

4.5.4.5. All Contractor employees working under this contract shall be identified by a distinctive emblem or patch attached in a prominent place on an outer garment.

Contractor employees shall provide identification upon request by Government personnel or residents during the performance of this contract. Employee identification shall not be a substitute for U.S. Government required passes or badges. Contractor vehicles used during performance of this contract shall be clearly identified with the contractor’s company name or logo.

4.5.5 Training:

Contractor is responsible to ensure Contractor’s employees (including technicians and specialists) are up-to-date with the training required by the applicable Italian law and customary commercial practice to perform their respective functions under this contract, at no cost to the Government. Additionally, the Contractor shall be notified by the Government Warehouse Manager/COR when training on Warehouse operations software (such as bar coding) is required due to updates on or modifications to those software programs. When requested by the Government, the Contractor shall schedule and provide training on warehouse operations software to the Government staff and the Contractor staff at the same time.

4.5.6 Behavior and Appearance:

Contractor personnel are expected to conduct themselves in a professional manner and maintain a professional appearance and demeanor at all times. If at any time the COR

Prepared By: Housing Engineering, Giovanni Lanzillo or Contracting Officer determines contractor personnel behavior to be unacceptable, the matter will be referred to the Contractor for action. The COR or Contracting Officer have the discretion to request the removal of a contractor employee from this contract. When onboard US government installations, contractor personnel are required to follow applicable rules regarding appropriate conduct. The base commanding officer has complete discretion and final authority regarding all issues of contractor access onboard these installations. In the event that a contractor employee must be removed of replaced in accordance with this paragraph any associated costs will be borne by the contractor.

4.5.7 Abnormal Behavior Notification:

The Contractor shall notify the COR immediately in writing of any information which the Contractor may have concerning actual or suspected espionage, sabotage, subversive or other criminal activity.

4.6 Contractor furnished equipment/material:

The Contractor shall furnish sufficient warehouse handling equipment (e.g. forklifts, warehouse floor cleaning machine); cleaning supplies approved by NSA environmental;

and any other material (e.g. plastic coverings or pallets) or equipment necessary to ensure performance of warehouse operations. The Contractor shall ensure that any handling equipment is maintained and operated in a safe manner. The Contractor shall also furnish spare parts, approved by the Government Warehouse Manager in accordance with Section 4.6, including dryer fittings, gas connectors (gas stoves and dryers), adapters, and hardware (to include feet) for appliances; administrative supplies;

mobile telephones; and tools necessary for the performance of the work of this contract unless otherwise specified in paragraph 4.3, "Government-Furnished Facilities/ Property/ Equipment”.

The Contractor shall provide all tools and test equipment to perform repairs and installations/ removals in accordance with each specific equipment/system manufacturer's specifications and applicable safety regulations. The Contractor shall provide properly equipped vehicles for all technicians responding to service calls to ensure successful performance of this contract.

Contractor must provide suitable equipment and vehicles to perform deliveries/pick-ups in areas with narrow roads, tight spaces, entrances, high access points and stairwells with no additional cost to the Government. However, if a road, entrance and/or access point is not accessible, the Contractor shall contact immediately the Warehouse

Prepared By: Housing Engineering, Giovanni Lanzillo

Manager or TA. It is the Contractor’s responsibility to maintain appropriate vehicle/handling equipment insurance throughout contract performance.

4.7. Appliance repairs:

4.7.1 Appliances replacement parts:

The Contractor shall notify the Government Warehouse Manager verbally or in writing within 24 hours when a part requires replacement. The Contractor shall only use Government Warehouse Manager approved parts and materials. Unless otherwise specified, the Contractor shall provide all parts and components when conducting maintenance, repair, or alteration services as required. Replacement parts procured by the Contractor shall be original equipment manufacturer parts and shall be compatible with existing parts/components of the appliance being repaired. Replacement parts shall be new.

If any existing parts or materials are no longer available, the Contractor shall request approval in writing from the Government Warehouse Manager to use a substitute. Use of substitute parts prior to receipt of written approval by the Government Warehouse Manager is prohibited. The Contractor shall provide manufacturer's descriptive data including name of the manufacturer, model number, catalog cut, and information regarding performance, capacity, rating, and application/installation instructions of these substitute parts.

The Contractor may use parts cannibalized from the existing Government appliances ONLY when authorized by the Government Warehouse Manager.

The Warehouse Manager may propose to cannibalize existing Government appliances that are pending transfer to the Defense Reutilization and Marketing Office (DRMO).

The Contractor shall provide the Government Warehouse Manager a monthly log report of all identified cannibalized parts. The Government Warehouse Manager shall verify and approve parts identified on the report and authorize them for storage at the warehouse for future use.

4.7.2 Re-work:

If any appliance previously repaired (on-site and/or within the warehouse repair shop) by the Contractor shows the same defect within 60 calendar days of that repair service, the Contractor shall repair that appliance, at the warehouse facility or customer’s residence, as applicable, at no cost to the Government. The Contractor shall bear all costs associated with the repair and/or replacement parts, including returning to

Prepared By: Housing Engineering, Giovanni Lanzillo customers’ residences required to repair or replace. The 60-day timeframe shall begin upon receipt of the repaired appliance by the resident.

4.8. Deliverables and work documentation:

In addition to any information provided in proposal submission, the Contractor shall provide the Government Warehouse Manager the following documentation in the manner/frequencies described below. The Government Warehouse Manager will review and approve these documents and reports.

The Contractor must submit the following documentation as follows:

a) Material Safety Data Sheet (MSDS): The contractor shall provide the Government Warehouse Manager a Material Safety Data Sheet (MSDS) or “Scheda Tossicologiche” form for each cleaning, disinfectant, pest control chemicals/agents, paint or any other material having an MSDS prior to the Contractor using them. These products, when not in use, will be stored in a Contractor provided hazardous material (Hazmat) locker. A copy of the applicable MSDS for all materials contained inside the Hazmat locker, will be maintained and available at the Government Warehouse at all times.

b) Pest control summary report: The Contractor shall provide to the Government

Warehouse Manager a Pest control schedule to be performed at the Government Warehouse no later than the fifth (5th) working day from the start of this contract.

The Contractor shall submit to the Government Warehouse Manager a Pest Control Summary Report form 6250/3 within 24 hours for every pest treatment performed.

c) Contractor's personnel Data: Personnel involved in pesticide handling, transportation, mixing, and application thereof shall be certified in accordance with all local and National Italian Regulations. These certifications shall be submitted to the COR within 10 calendar days after award of the contract.

d) Initial inventory discrepancies report: The Contractor shall perform an initial inventory of the furnishings and appliances and provide a Discrepancy Report to the Government Warehouse Manager of any discrepancies with the inventory list provided within seven (7) days after receipt of the Government’s inventory report.

See 4.3.3.

e) Inventory report: Every six months the Contractor shall perform a physical on-site inventory and prepare a report using the eMH database. See paragraph

4.4.3 and 5.1.5.1.

Prepared By: Housing Engineering, Giovanni Lanzillo

f) New items report: The Contractor, upon request by the Government Warehouse

Manager, shall provide a report which identifies the quantity and type of new furnishings/appliances received at the warehouse, including their operational condition. See paragraph 5.1.4.

g) Work order completed Service report: The Contractor is responsible for maintaining a monthly and annual report of all work order services performed.

That report shall be provided to the COR and the Contract Specialist together with the monthly invoice submission. The monthly report shall be provided not later than the 5th of each month. The annual report should be provided not later than 15 January of each year.

h) Safety plan report: The Contractor shall provide the Government Warehouse

Manager a Safety Plan within 48 hours after award of the contract. See paragraph 6.0 for content requirements.

i) Quality Control Plan (QCP): The Contractor shall submit to the COR a Quality

Control Plan (QCP) within fifteen (15) calendar days after award of the contract.

The contractor's QCP shall provide top contractor management with an effective and efficient means of identifying and correcting problems throughout the entire scope of operations. Contractor-performed inspections are independent of those performed by the Government. The Contractor shall perform inspections prior to requesting acceptance of the work by the Government.

The QCP shall include, as minimum:

The description of the contractor's quality control system. The system must cover all contract services, specify work to be inspected on either a scheduled or an unscheduled basis, and describe how inspections are to be conducted.

The name(s) and qualifications of the individual(s) responsible for performing the quality control inspections, and the extent of their authority.

Provisions to update and revise the QCP during the performance of the contract with agreement of Contracting Officer.

Inspections to verify that deliverables are of acceptable quality and that they are complete and correct.

Ensures that the quality of work, end products and material conform to the provisions of the contract and adequately meet the needs of the customers.

Schedules inspections and maintenance based on review of contract clauses and conditions.

Prepared By: Housing Engineering, Giovanni Lanzillo

Inspections of Furnishings to evaluate the cleanliness, operation, maintenance.

Follow-up inspections to verify discrepancies are corrected in a timely manner.

Develops recommendations for improvement or correction of reported conditions.

Documentation of complaints from the customers relative to service, damages, property loss, and other manners which involve the execution of the contract in order to perform an adequate investigation for immediate action.

Inspections of worksite, work performed and material used.

j) Daily work schedule report: A daily report of the work schedule, to include all moving service, repair, or replacement appointments, shall be provided to the Government Representative at the beginning of each business day. The report shall be prepared using the eMH database.

The Contractor shall provide a report to the Government Representative listing all furnishing and appliances with discrepancies or comments on the work orders within 24 hours of work order completion.

The Contractor shall provide the Government Representative a monthly historical data report for all appliances/furnishings repairs conducted. The report shall be provided the last business day of each month.

k) Work Order Data and Updates: After each work order completion the

Contractor will input/export all pertinent data changes to the inventory records of the warehouse furnishing/appliances on the Government computer eMH database, i.e. such as serial numbers and final quantities issued from or returned to stock.

L) Cannibalized Parts Monthly Log: In accordance with paragraph 4.6.1, the Contractor shall provide the Government Warehouse Manager a monthly log report of all identified cannibalized parts not later than the 5th of each month. The Government Warehouse Manager shall verify and approve parts identified on the report and authorize them for storage at the warehouse for future use.

5.0 SPECIFIC SERVICE TASK REQUIREMENTS - ELIN 0X01

5.1 Warehouse Logistics and Administration Service and Appliances Preventive Maintenance and Repairs:

Prepared By: Housing Engineering, Giovanni Lanzillo

The Government Warehouse Manager will provide daily work orders to the Contractor Supervisor, by utilizing the Government computer database (eMH), which generates and assigns a work order number to each requested service. The Contractor shall than process all service requests, screen for errors, ensure feasibility, and coordinate with the Government Warehouse Manager after the order has been provided.

The Contractor shall provide the Government Warehouse Manager with daily updates on inventories and track items that are moved (issued, returned, repairs, etc.) from and to the warehouse.

The Contractor shall maintain accurate records, including hard copy files. Accountability and inventory control of all furnishings and appliances shall be maintained in the resident’s folder.

The Contractor shall also record changes within the inventory and shall make all data changes to the Government database (eMH), the warehouse inventory/work scheduling reports, daily updates to file reports that track items issued, returned, not returned, condition, disposals, DRMO, etc.

Upon completion of a work order service, or no later than 1300 the next working day, the Contractor shall provide a copy of the original work order form with all supporting data and information regarding performed service to the designated Government Representative, who shall close the work order and annotate all changes or notes as needed in the Government database (eMH).

5.1.1. Scheduling and response of services

5.1.1.1 Moving Services to resident locations: The Contractor will receive from the Warehouse Manager daily work orders (delivery and/or pickup moving services) the day prior to the required performance date. The work order will include addresses, number of pieces of furnishings/appliances per address, required delivery date, and name/phone number of the resident.

The Contractor shall be responsible to deliver and pick-up furnishings/appliances from any housing unit that was leased through the U.S. Navy Housing Office.

The Contractor shall be responsible to prepare and have in possession prior to leaving the warehouse compound the proper documentation (eg. “Documento di trasporto” (Transportation Document)) for the transportation of Government goods from/to the warehouse facility as required by Italian law. The Contractor shall also review, obtain and execute all moving work orders generated through the Government database (currently eMH).

Prepared By: Housing Engineering, Giovanni Lanzillo

The Contractor shall schedule the daily moving services, based on the requested dates in the work order, by establishing an AM or PM appointment, and by contacting the respective residents for an appropriate time. The Contractor shall keep a computerized daily report of scheduled appointments. If a work order cannot be completed, the Contractor shall inform the Warehouse Manager within two hours for a resolution.

Prior to furnishings/appliances pick up work orders, the Contractor will request the Government Representative a copy of the current inventory located at the residence.

The contractor will provide a copy of the service request to the resident at time of work performance. All discrepancies such as last minute quantity changes, serial number changes, missing items, or damaged items will be annotated in the comment section.

The contractor shall request the resident to sign the work order with all comments added. A copy of the completed form shall be provided to the appointed Government Representative and filed until the resident completes the Tour of Duty.

Note: For the empty (non-occupied) Military Family/Unaccompanied Housing units on the Support Site, an Authorized Government Representative will open and close the unit in order for the Contractor to commence appliance deliveries, pick-ups, or repairs as identified/required for those units. Upon completion of the work, the Authorized Government Representative will sign the work order form for completion of service.

Note: the Contractor may group orders for multiple delivery/pickups within a single area on the same day.

5.1.1.2 On-Site Appliances Repair Service: The Contractor will receive from the Government Warehouse Manager daily work orders the day prior to the required performance date. The work order will include address, required date/time, and name/phone number of the resident. Each work order will specify the nature of the problem, resident information and time when the resident will be available. Repairs shall be completed on the same day that service commences.

When an appliance at a resident’s home has undergone two on-site repair services and the same problem persists, the Contractor shall replace the appliance with another one from the warehouse inventory. The Contractor shall bring the defective appliance to the warehouse repair shop for further repairs and/or disposition as appropriate.

5.1.2. Storage operations:

Prepared By: Housing Engineering, Giovanni Lanzillo

The Contractor is responsible for providing handling equipment, cleaning supplies, and any other material (i.e. plastic coverings and pallets) or equipment required to ensure proper performance of warehouse storage operations as necessary, and to ensure adequate protection from inclement weather. All storage of furnishings/appliances shall be a minimum of two (2) inches from the floor (use of pallets recommended), and covered with plastic sheeting, to prevent dust and dirt from settling on the furnishings.

All furnishings, parts, and appliances shall be stored in the warehouses in a safe, organized manner in order to facilitate easy visual inspection and identification by the Government Warehouse Manager/TA.

All furnishings, appliances and any other items shall be stored, segregated and organized based on respective funding codes. The Warehouse Manager will provide the Contractor the appropriate coding to be used and any changes to the funding codes.

The current codes are: FHN (Family furnishings/ appliances either SIC14 or SIC15), OMN (Single Sailor furnishings/ appliances) or UHN (Unaccompanied Quarters appliances as SIC16).

5.1.3. Furnishing/appliance Identification:

The Contractor shall be responsible for ensuring that all furnishings and appliances are bar-coded and input into eMH according to the date received into the warehouse, as well as the original acquisition price, etc. The Contractor will receive the specific information to be used from the Warehouse Manager/TA. Barcode/marking shall be placed on all furnishings and appliances.

5.1.4 New Furnishing/Appliance receipt process.

The Contractor shall unload, unpack, check conditions, verify number of pieces and store all new incoming furnishings and appliances. The conditions check will be conducted within 30 days of receiving the new furnishings/appliances at the warehouse.

The Contractor will notify the Government Warehouse Manager of any damaged furnishings/appliances identified during the initial conditions check within 24 hours.

An authorized Government representative will be performing receipt and acceptance of incoming new furnishings and appliances when deliveries are made by vendors.

Contractor personnel shall not sign any documentation acknowledging receipt and acceptance of new items procured by and delivered to the Government. For new pieces of furnishings and appliances, within 10 days of receipt, the Contractor shall assign inventory numbers, print barcode label and place said labels on the new item. All three functions are available using eMH system bar coding system.

Prepared By: Housing Engineering, Giovanni Lanzillo

5.1.5. Inventorying:

5.1.5.1. Semi-Annual Inventory inspection and report: The Contractor shall coordinate with the Government Warehouse Manager/TA and schedule a physical inventory of the items at the warehouse every 6 months. Two weeks before any scheduled inventory, the Contractor shall provide a detailed schedule of activities to be performed during the inventory e.g. sequence of inventory, sections of the Warehouse to be inventoried, etc.

to the Government Warehouse Manager/TA.

The Contractor will perform a spot check on the inventory once a week on a list of items provided by the Government Warehouse Manager/TA.

Upon completion of each inventory, the Contractor shall prepare a report in a format provided by the Government Warehouse Manager/TA, in order to compare the Government computer database (eMH) and the physical inventory. This inventory report shall identify all items on-hand at the warehouse with their respective codes; FHN (either SIC14 or SIC15), OMN, or UHN (SIC QO). The Contractor shall also ensure that each appliance has a respective instruction user manual (in English). If missing, the Contractor shall provide respective manual, either original or copy.

Note: The semi-annual and spot-check inventories performed by the Contractor are incomplete until the USG completes a minimum 10% verification to assure accuracy. In addition to this verification, the Government retains the right to perform an independent inventory at the same time the Contractor is performing any inventory.

5.1.5.2. Inventory update: The Contractor shall update the eMH system daily with any changes in inventory, including new furnishings and appliances received and all furnishing and appliance items turned in to DRMO (including: model#, quantity, serial#, movements, repair operations by equipment standards, quantity of each item put on line, etc.).

Note: The Contractor shall notify the Government Warehouse Manager when stocked furnishings or appliances reach 40% of the entire inventory level.

5.1.6. Unserviceable furnishings & appliances:

The contractor must notify the Government Warehouse Manager or Technical Assistant (TA) of any furnishings or appliances returned to the warehouse that are considered non-repairable. The Government will verify these non-repairable furnishings or appliances. If the furnishing or appliance is deemed non-repairable by the Government

Prepared By: Housing Engineering, Giovanni Lanzillo

(see paragraph 5.1.10.3), the contractor will complete the disposal request form and mark the items with a code provided by the Government Warehouse Manager/TA.

Accompanied by the TA, the contractor shall palletize the un-serviceable furnishings and/or appliances with the eMH labels visible and prepare them for turnover to DRMO.

For safety reasons, the items must be well secured on the pallets for DRMO operations.

This requires the use of metal bands (approximately 60 pallets per year).

5.1.7. Inventory control of spare parts for appliances repairs:

All spare parts shall be provided by the Contractor at Contractor’s expense. It is the Contractor’s responsibility to provide and maintain sufficient quantities of spare parts on hand to ensure that repairs are completed within the timeframes specified in the contract.

5.1.8. Pest/Mold/Mildew/Control of warehouse:

The Contractor shall be responsible to keep the furnishings, appliances and the storage area free of pests and mold. All cleaning products and solvents must be approved by the NSA Naples Environmental Department and meet all applicable U.S. and Italian codes.

5.1.9. Warehouse cleaning services and trash disposal:

5.1.9.1. Cleaning services: The Contractor shall maintain the facility such that it is clean, tidy and free of debris in all working areas, to include ensuring that furnishings and appliances are free of dust. The Contractor shall be responsible to keep the Warehouse internal area, office spaces and furnishings/appliance maintenance areas clean. The Contractor shall be responsible for the proper segregation and disposal of all trash and recycling in accordance with all local and National Italian laws.

5.1.9.2. Trash disposal: The Contractor will be required to dispose of all regular garbage and/or scrap material/equipment at its own expense. This includes defective parts and other waste materials generated during the performance of the contract.

Disposal will be conducted in accordance with local and National Italian government environmental protection laws and local Italian city trash recycling and waste disposal pick-up program. The contractor shall maintain a copy of all disposal receipts and all certified disposal records.

The Contractor will be required to stack all non-office regular daily trash material/equipment designated for disposal (i.e. separating cardboard, wood, metal etc.)

for inspection and approval by the Government Warehouse Manager. After inspection

Prepared By: Housing Engineering, Giovanni Lanzillo and approval, the Contractor will load the identified disposable material/equipment into the Contractor provided containers (Not those GFE-containers included in paragraph 4.3.5).

The Contractor shall be responsible for the proper disposal of all hazardous and industrial materials in accordance with local and National Italian laws. The Contractor shall, without additional expense to the Government, obtain any necessary licenses and/or permits to dispose of these materials.

5.1.9.3. Reutilization/serviceable equipment: The Contractor will be required to stack/palletize (with eMH labels visible) all reutilization/serviceable equipment designated for disposal through the Government DRMO/DLA agency in a location designated by the Government Warehouse Manager/TA. The Contractor shall load the equipment into a container/truck provided by the Government.

5.1.10. Recurring Cleaning and Preventive Maintenance Services

5.1.10.1. Cleaning of furnishings and appliances: Prior to delivery and/or following the pick-up of furnishings and appliances from residents, the Contractor shall ensure furnishings and appliances are cleaned and serviced before being stored.

Should a resident call within 2 business days of delivery of furnishings and/or appliances with a complaint of a non-satisfactory cleaning condition, improper seals or odor in appliances; the Contractor shall clean, repair or replace the item at no additional cost to the Government.

Furnishings cleaning: All wood furnishings will be clean, oiled or polished to recondition the wood and rejuvenate the wood surface. Thoroughly remove all dirt/dust from the furnishing cushions and frames and from exteriors and interiors of the furnishings. Wood furnishings not previously painted will be painted only if authorized by the Government Warehouse Manager/TA. Upholstery fabrics shall be thoroughly cleaned with a disinfectant. If stains are present, a stain remover shall be used to remove the stain.

Note: Products used to recondition wood products will be NON-toxic, and will not contain any lead and be approved by the NSA Naples Environmental Department.

Mattress cleaning: Mattress fabrics shall be thoroughly cleaned with a disinfectant. If stains are present, a stain remover shall be used to remove them.

Additionally, the contractor shall disinfect mattresses to eliminate insect

Prepared By: Housing Engineering, Giovanni Lanzillo infestation and remove odors including those of urine. Plastic mattress covers shall be put on the mattress after cleaning has been completed. The Contractor shall provide plastic bags. Plastic covers shall be removed from mattress only at the requestor's residences when delivered to the respective residences.

Kitchen stove cleaning: All grease and other matter shall be removed from the stove. The cook top, gas burners, and burner piping shall be removed and cleaned completely, ensuring that any caustic cleaning products do not damage chrome surfaces of the top of the stove or the control panel. The knobs and doors shall be removed and cleaned. The control panel surface shall be cleaned. Oven walls, roof, floor and oven racks shall be cleaned completely of all grease and cooking stains. Oven and racks shall be thoroughly rinsed and free of cleaning materials.