Draft PWS KISS MAC IDIQ.pdf

PERFORMANCE WORK STATEMENT

(PWS)

FOR

86th CIVIL ENGINEER GROUP

KAISERLAUTERN INSTALLATION

SUPPORT SERVICES (KISS)

1. CHAPTER 1: DESCRIPTION OF SERVICES/GENERAL REQUIREMENTS

1.1. Description of Services:

1.2. General Scope:

1.3. Project Management

1.4. Program Management

1.5. Vacancies

1.6. Key Positions

1.7. Personnel Maintenance

1.8. Reporting

1.9. Subcontract Management

1.10. Contractor Personnel, Disciplines and Specialties

1.11. Contractor Personnel Administration

1.12. In Progress Reviews (IPR)

1.13. Program Management Reviews (PMR)

1.14. Contract Management

1.15. Business Relations

1.16. Listing of Employees

1.17. Kick-Off Meetings

1.18. Personnel Appearance:

1.19. Smoking Policy:

1.20. Personnel Language Proficiency:

1.21. Special Qualifications General:

1.22. Contractor-Furnished Equipment/Vehicles:

2. CHAPTER 2: SERVICE/DELIVERY SUMMARY

2.1. Services Summary (SS):

2.2. Deliverables

2.3. Deliverables Management

2.4. Quality

3. CHAPTER 3: GOVERNMENT FURNISHED PROPERTY AND SERVICES:

3.1. Government property:

3.2. Facilities:

3.3. Government Furnished Material/Equipment (GFE):

3.4. Key Control

3.5. Government Furnished Services

3.6. Communication Service at Facilities

3.7. Utilities

3.8. Conservation of Utilities

3.9. Administrative Requirements

4. CHAPTER 4: GENERAL INSTRUCTIONS

4.1. Place of Performance

4.2. Hours of Performance

4.3. Base Closure

4.4. Federal Holidays

4.5. Observing Holidays and Maintaining Schedules

4.6. Transition

4.7. Non-Personal Services

4.8. Security Requirements

4.9. Installation Entry Procedures

4.10. Physical Security

4.11. Escort

4.12. Performance of Service During Heightened Security

4.13. Pass and Identification Items

4.14. Contractor Identification in the Government

4.15. Contractor Personnel Training

4.16. Mission Essential Services

4.17. Safety Requirements

4.18. Instructional Guidance

4.19. Organizational Conflict of Interest (OCI)

4.20. Contingency/Exercise Support

4.21. Material Acquisition/Equipment Purchase

4.22. Damages

4.23. Environmental Requirements

4.24. Work Clearance Requests

4.25. Grounds Repair After Utility Work

4.26. Miscellaneous Local Requirements

4.27. Contractor Manpower Reporting

4.28. Report

4.29. Users and Safeguarding Information

4.30. User Manuals

4.31. Conferences and meetings

4.32. Items to be Discussed

4.33. Interfaces

4.34. Logistics Support

5. CHAPTER 5: GLOSSARY OF TERMS

6. CHAPTER 6: APPENDICES

1. CHAPTER 1: DESCRIPTION OF SERVICES/GENERAL REQUIREMENTS

1.1. Description of Services: The Kaiserslautern Installation Support Services (KISS) Multiple Award Contract (MAC) is a multiple award, Indefinite Quantity Indefinitely Delivery (IDIQ) acquisition program for services. The program is designed to address 86th Civil Engineer Group (86 CEG) need for a full range of Firm Fixed Price (FFP) service requirements; all pricing determined at the task order level to achieve a total solution. The Contractor shall provide all management, supervision, labor, facilities and materials necessary to perform each requirement solicited through the contract on a task order basis. Hereafter, the family of KISS services contracts will also be referred to as the “Master Contract.”

1.2. General Scope: The objective of this contract is to provide 86 CEG with total integrated solutions for a multitude of service-based requirements in the Kaiserslautern Military Community (KMC). The KMC is defined as a Ramstein Air Base (RAB) and Geographically Separated Units (GSU’s) or RAB supported sites within a 50 kilometer radius of RAB. The approximate area of land under the KMC and part of RAB, GSU’s, or RAB supported sites is 5,000 acres. These services requirements may call for solutions that cross multiple disciplines, are commercial in nature and fixed price.

This contract is available for use by 700th Contracting Squadron. The initial locations are primarily RAB, Vogelweh, and Husterhoeh. Additional GSUs could be added via task order(s).The required support for KISS shall fall into one of the following categories which will be organized by Domains. The term Domain refers to functional groupings of related services spanning multiple North American Industry Classification System (NAICS) codes. Domains are designed to align order requirements to qualified industry partners. When issuing task order solicitations, the Ordering Contract Officer (OCO) will select (1) the Domain best aligned to their requirements and

(2) the NAICS under that Domain best aligned to the principal purpose of the work. The chosen order-level NAICS will determine the size standard based on the awardee’s size at the time of the IDIQ offer for that NAICS, unless the OCO’s order solicitation explicitly requires a size re-representation from all offerors at the order level. The domains are Facility, Real Property, and Real Property Installed Equipment Total Maintenance, Grounds Maintenance, Custodial Services, and Housing Maintenance. If the contractor elects not to propose on any task order they shall inform the Contracting Officer (CO) in writing within five (5) calendar days of receipt of the request, and shall identify the rationale for not proposing as 1) insufficient time to propose, 2) OCI concerns, or 3) lack of interest.

1.2.1. Facility, Real Property, and Real Property Installed Equipment Total Maintenance:

1.2.1.1. The contractor shall maintain facilities non-privatized infrastructure, real property (RP), real property installed equipment (RPIE) for the Kaiserslautern Military Community (KMC) area and Geographically Separated Units (GSU’s). The definition of Real Property and Real Property Installed Equipment can be found in DAFI32-9005. A real property inventory and real property installed equipment list from ACES or NEXGEN IT will be provided at the task order level.

1.2.1.2. The Contractor is tasked with various work categories, prioritizing emergency corrective maintenance (Priority 1) to sustain mission operations and ensure safety, responding within strict time frames both during and after regular hours. Priority 2 involves plant operations and preventive maintenance, obligating continuous system monitoring and compliance with regulations. Priority 3 includes concurrent corrective maintenance alongside preventive maintenance and daily operations, while Priority 4 covers enhancement work tasks, requiring government approval. The contractor also manages asset disposal, facility closure, work clearance, warranty management, heavy repair, structural and pavement maintenance, storm drainage, containment, utility maintenance, and infrastructure systems, adhering to strict outage procedures and reporting requirements. The contractor shall conduct comprehensive inspections, maintenance, repairs, and modifications across a spectrum of systems including fire suppression, liquid fuel, natural gas, wastewater, secondary water distributions, and more in accordance with specific military guidelines. This involves ensuring the integrity and functionality of various components like fire deluge pumps, backflow prevention devices, oil water separators, pipelines, hydrants, gas distribution systems, chilled water systems, heating, ventilation, and air conditioning (HVAC), and electrical systems. The contractor is responsible for a wide array of tasks from inspecting, testing, and maintaining fire alarm systems to managing unexpected utility outages, ensuring quick responses to emergencies, and coordinating with various sections and personnel. Additionally, there are provisions for additional tasks to be undertaken in response to unforeseen circumstances, augmenting the 86 CEG’s engineer capabilities, with clear guidelines and procedures outlined for such instances.

1.2.2. Grounds Maintenance:

1.2.2.1. The contractor shall ensure ground maintenance for the KMC and GSU’s to promote healthy growth of greenery, maintaining a clean, neat, and professional appearance.

1.2.2.2. The growing season at KMC is 1 February through 31 October. This contractor shall perform an array of grounds and landscape services across distinct sections: Improved Grounds Maintenance defines meticulous practices like precise mowing, edging, obstacle trimming, and pesticide-free weed control. This also includes litter management, animal disposal, debris handling, green waste management, leaf clearing, lawn treatment, and sports field care. Semi-improved Grounds Maintenance involves similar techniques with tailored mowing and trimming approaches. Unimproved Grounds Maintenance focuses on curbing woody growth, selective mowing, and specific ground care. Additionally, services cover vegetative bed upkeep, drainage maintenance, tree care encompassing pruning and stump removal, and emergency services. The contractor shall follow specific planting procedures, topsoil application, aeration, seeding, sod placement, vegetation clearing, mulching, and landscape area conversions.

1.2.3. Custodial Services:

1.2.3.1. The contractor shall provide custodial services maintaining satisfactory facility conditions which present a clean, neat, and professional appearance at KMC and GSU’s .

1.2.3.2. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified meet the requirements of this PWS as identified in any task orders. Maximum cleaning frequencies are established with United States Air Force Common Output Level Standards (AFCOLS). AFCOLS identifies common levels of service that could be implemented during the life of this contract. The contractor shall consider the change and implementation of AFCOLS levels to effectively price and perform this effort. The contractor shall perform comprehensive cleaning services for various areas. For non-carpeted floors like vinyl, ceramic, wood, and concrete, routine cleaning involves, but not limited to, removing grit, soil, dust, stains, and debris using appropriate methods (sweeping, mopping, etc.). Similarly, carpeted floors require effective vacuuming and immediate treatment of spots or spills using approved methods. Stairways, elevators, and lifts surfaces must be cleaned accordingly. The contract details restroom and locker room cleaning, covering disinfection, floor care, restocking supplies, and trash removal. Periodic services encompass floor maintenance, glass cleaning, and high reach areas for dusting. Special requirements include background checks for employees working in specific areas, immunization requirements, and stringent cleaning protocols for child development centers (CDCs) and youth activity centers. The contract also specifies emergency cleanup tasks, litter collection, and disinfection procedures for suspected virus exposure or quarantine units.

1.2.4. Housing Maintenance :

1.2.4.1. The contractor will be responsible for maintaining Military Family Housing (MFH) units at Ramstein Air Base (RAB), Vogelweh, and Landstuhl, or other GSU’s as referenced which combined is also known as KMC Housing. Military Family Housing (MFH) maintenance services cover all housing units, their interiors, exteriors, and associated components like garages, storage sheds, fences, and outdoor areas. The Contractor maintains attached housing support systems throughout the contract. The contractor performs Change of Occupancy Maintenance (COM), ensuring timely repairs, replacements, and cleaning during transitions.

Tasks include repair responsibilities, special assignments for General Officer Quarters (GOQ), and scheduled COMs for Fiscal Years outlined in Task Orders for Housing Maintenance.

Contractors report maintenance issues promptly, following detailed scheduling, inspections, turnover procedures, yard maintenance, and Facility Cleaning Plans (FCP) for cleanliness and safety. The maintenance section specifies Lightning Protection Systems inspections, electrical dryer maintenance, and comprehensive yard upkeep, encompassing mowing, trimming, debris removal, and more. It covers regular maintenance and emergency response service calls without referencing specific appendices. The Contractor is responsible for Fire Protection Systems (FPS) and Utility Maintenance (UM) services, including Preventative Maintenance (PM), repair of inoperable components, and meticulous documentation. This encompasses maintaining fire detectors, suppression systems, and utility systems such as water, sewer, electrical, HVAC, and grounds repair post-utility work. Additionally, the Contractor manages

Self Help Stores, issuing equipment for minor maintenance, ensuring stock levels, and following guidelines for pest management supplies.

1.2.4.2. Changes to the Housing Inventory: Additions or deletions to the List of Facilities to Maintain may occur anytime during this contract performance period. The Contractor will be notified in writing of changes by the Contracting Officer (CO). The change(s) will be reflected “Surplus Housing Cost Report” and “Non-Surplus Housing Cost Report” in Task Order Housing Maintenance.

1.3. Project Management

The Contractor shall participate in a Government hosted Project Management Review (PMR) to address performance and other pertinent management information. Frequency of PMRs will be defined at the task order level. The review shall include Government requested information at the TO level and shall include, but is not limited to: contract management reporting; control of the contractual TO (dollars and labor hours) and distribution; projected changes in task manpower and redistribution based on customer organization needs; manpower and recruiting summary; security issues; contractual action items; TO accounting data documentation; a comparison of total contract funding to invoiced services; TO status; training hours completed; current Contractor employee qualifications and certifications, and special interest items. The Contractor shall provide the PMR briefing slides three (3) business days prior to the meeting. Government program and contract management may require other compilations of data to ensure adequate insight into this KISS effort.

1.4. Program Management

The contractor shall identify a Program Manager who shall be the primary representative responsible for all work awarded under this contract, participating in Program Management Reviews, and ensuring all standards referenced herein are adhered to. The contractor shall support stakeholder meetings, staff meetings, engineering meetings, and other program meetings. The contractor shall schedule, coordinate, and host a project kick-off meeting within 5 days after contract award at the location approved by the Government Task Order Management Plan.

1.5. Vacancies

Any position vacancies shall not exceed 15 business days unless directed or approved, in writing, by the CO. Vacancies beyond a three-week period shall result in a price reduction covering the total accrued hourly price of the FTE(s) for the three-week vacancy and every day thereafter. The price reduction shall be calculated by the contractor and reflected in subsequent monthly invoices until the position can be filled.

1.6. Key Positions

Key positions will be identified at the task order level. The contractor is to supply qualified personnel resulting in continuity of personnel and minimizing turnover is critical. The contractor must have all personnel on the job at task order start. The contractor is to advise the COR at least two weeks prior to any vacancies/ turnover. At no time should vacancies impact the mission. If vacancies impact the mission, the COR will notify the Contracting Officer to document in a CPAR and issues will be raised for possible consideration for failure to perform.

1.7. Personnel Maintenance

The contractor must ensure the continuation of services during prolonged personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal.

1.8. Reporting

The Contractor shall provide a Monthly Status Report (MSR), no later than (NLT) 10 calendar days after the end of each month, which shall provide task costs and allocation of resources. The MSR will be presented in an electronic format as agreed upon by the Government and Contractor and include any changes to affiliations on a monthly basis. The SR shall include a planned and actual labor hours charged to the task by labor category and skill level.

1.9. Subcontract Management

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement.

1.10. Contractor Personnel, Disciplines and Specialties

The Contractor shall accomplish the assigned work by: employing and utilizing qualified personnel with appropriate combinations of education, training and experience; matching personnel skills to the work/task with a minimum of under/over employment of resources;

ensuring the labor categories as defined in the performance of each TO will be the minimum necessary to accomplish the task. The Contractor shall provide the necessary resources and infrastructure to manage and administer any TO.

1.11. Contractor Personnel Administration

The Contractor shall provide for the management and support of personnel. This includes, but is not limited to: providing for employees during designated Government non-business days or other periods where Government offices are closed; Training of employees (to include initial and refresher training); making necessary arrangements for employees required to travel in support of the TO; supporting personnel co-located with additional resources, expertise, advice;

providing the necessary infrastructure to support tasks to be accomplished off-base; conducting personnel meetings; providing administrative support for employees in a timely manner (time keeping, leave processing, pay, emergency needs); and providing facility and staff security requirements.

1.12. In Progress Reviews (IPR)

The contractor shall support monthly status reviews to CES on contract performance and the status and progress of initiatives. The method of presentation shall be in the contractor’s management plan. The objectives of these reviews are to track progress of the project, present ideas for improvement, and identify and resolve issues.

1.13. Program Management Reviews (PMR)

Attend scheduled PMRs, as notified by the Government. The CO, PM, and other Government personnel, as appropriate, will meet periodically with the Contractor to review performance.

PMRs will be held at least annually. The first year the Government reserves the right to conduct PMRs semi-annually. When possible/appropriate, the Government will conduct PMRs in coordination with scheduled IPRs. PMRs will cover status and feedback on performance measures, Contractor performance, and any significant events. PMRs are intended to serve as an opportunity for open and frank discussions on the current status of the contract and applicable TOs. The Government will provide advance copies of PMR agendas, seeking Contractor input/discussion items, and will provide meeting minutes for Contractor review and approval prior to making them official. The Contractor shall provide written notice to the PM and COR identifying any areas of non- concurrence.

1.14. Contract Management

The following sections specify requirements for contract management and are to be applied to Task Orders. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement.

The Contractor must maintain continuity between the support operations at various performance locations and the Contractor's corporate offices.

1.15. Business Relations

The Contractor shall successfully integrate and coordinate all activities needed to execute the requirements. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

1.16. Listing of Employees

The Contractor shall maintain a current listing of all employees to include sub-contracted employees. The list shall include the employee's name and valid government identification. The list shall be validated, signed by the company and provided to the Program Manager and COR. An updated listing shall be provided when an employee's status or information changes. All new employees shall also comply with all aforementioned security requirements upon commencement of employment.

1.17. Kick-Off Meetings

The Contractor shall attend all kick-off meetings with the customer representative, COR, Contract Specialist, and the CO responsible for award and administration of the Task Order. All kick-off meetings will occur within 5 business days of TO award, or sooner as dictated by the Task Order requirement.

1.18. Personnel Appearance:

The contractor shall ensure employees maintain proper personal hygiene and a neat, professional appearance while in the performance of their duties. Contractor employees shall be easily recognizable by distinctive clothing or appropriate badges. Clothing and badges shall bear the name of the company. For managers and supervisors, badges shall include name and job title.

1.19. Smoking Policy:

Contractor employees must comply with AFI 40-102 as well as to the rules for Designated Tobacco Use Areas, which prohibits smoking in any Government owned facility to include the Contractor’s facility and all housing facilities, whether vacant or occupied.

1.20. Personnel Language Proficiency:

Contractor personnel shall be proficient in reading, writing, understanding and speaking English, and the Host Nation (HN) language at a level necessary to perform the duties and tasks of their position. Language proficiency requirements will be defined in the task order level.

1.21. Special Qualifications General:

All employees shall be trained and experienced in their trade in accordance with industry standards. All employees shall be licensed and/or certified if performing work for which licenses and certifications are required by applicable laws and regulations. Services requiring special qualifications shall be performed by certified or licensed individuals. Licenses, certifications, and registrations include such positions as mechanical craftsmen and motor vehicle operators. Copies of all licenses, certifications, registrations, and master craftsman’s diploma (Meisterbrief) for each applicable trade are to be made available to the CO within 30 days of performance start.

Further requirements for special qualifications will be defined at the task order level.

1.22. Contractor-Furnished Equipment/Vehicles:

The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair, and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle large enough to read from 10-meter distance and be maintained to present a neat, professional appearance.

Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation or during emergencies. Storage of equipment/vehicles on base will be defined at task order level.

1.22.1. Equipment Condition

All equipment used in the performance of this contract shall be in good operable condition and carry BGV A3, IAW DIN VDE 0701/0702 (Berufsgenossenschaftliche Vorschriften für Sicherheit und Gesundheit bei der Arbeit) (translated: Trade association regulation for safety and health at work) (DIN VDE 0701/0702 is translated as: Inspection after repair, modification of electrical appliances - Periodic inspection on electrical appliances). Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or

COR may direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.22.2. Equipment Capability

The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

2. CHAPTER 2: SERVICE/DELIVERY SUMMARY

2.1. Services Summary (SS):

SS # Performance Objectives PWS Paragraph # Performance Threshold

SS 1 Contractor performance meets requirements of the PWS.

PWS and subsequent TO

PWS

No more than 3 validated written customer complaints every calendar year

SS 2 The Contractor maintains a stable workforce without disruption of service and eliminates the need for the Government to expend resources to retrain and re-orient new Contractor personnel.

The Contractor effectively hires/retains personnel with the appropriate education, experience, training, and expertise to accomplish the PWS requirements.

Para 1.6, 1.8 and

1.23 Contractor

Personnel, Disciplines, and Specialties

No more than 10% turnover rate within the Period of Performance and no positions left vacant for more than 15 business days without CO/COR approval

SS 3 The Contractor shall provide timely and accurate deliverables by due date.

Deliverables include but are not limited to:

qualified personnel, CDRL requirements, vouchers, studies, and non-recurring documents as requested.

Para 2.3 and subsequent TO Requirements

No more than 3 validated written customer complaints every calendar year

SS 4 The Contractor shall meet all Security requirements.

Para 4.8 Contract Security

No Security violations or compromises during any period of performance.

SS 5 If the contractor elects not to propose on any task order they shall inform the Contracting Officer (CO) in writing within five (5) calendar days of receipt of the request, and shall identify the rationale for not proposing as 1) insufficient time to propose, 2) OCI concerns, or 3) lack of interest.

Para 1.2 General Scope

Failure to inform CO in writing within five (5) calendar days that they elect not to propose

2.2. Deliverables

The IDIQ deliverable requirements are as follows:

DELIVERABLE

PWS

REFERENCE

DELIVER TO DUE DATE

Program Review Reports, Communications, Briefings, and Papers

PWS and Subsequent Task Order

CO/COR/PM As required

Monthly Status Report (MSR) to include all projects on all task orders

Para 1.9 CO/COR/PM Close of business (COB) 10th business day after the month of service

Program Management Review

Para 1.14 CO/COR/PM Every six (6) months

Kick Off Meetings 1.19 COR/COTR/PM Within 5 days of award

Transition In/Out Plan for IDIQ and Task Orders

Para 4.6 COR/COTR/PM As agreed

Deliverables Management Para 2.3 COR/COTR/PM 15 business days after contract award and monthly

Problem Notification Reports for all Task Orders

Para 2.3.1 COR/COTR/PM

No later than two (2) business days after the contractor's discovery of the issue(s)

Quality Control Plan Para 2.4.2 CO/COTR/PM At the kick-off meeting

Key Control Para 3.4 COR As required

Administrative Requirements Para 3.9 CO/COR/PM Weekly, Monthly, Yearly, As requested

2.3. Deliverables Management

The Contractor shall provide deliverables as specified in the ID/IQ contract and all Task Orders. If a deliverable due date falls on a weekend or holiday, the Contractor shall submit the deliverable on the last work day prior to the due date.

2.3.1. The contractor shall provide task-specific reports, informal analyses, papers, opinions, databases, briefings, etc. generated on an as-required (ad-hoc) basis during the performance of this contract and other deliverables as detailed in this PWS and all Task Order PWSs. Additionally, the Contractor shall provide advice and assistance in the development and/or completion of technical handbooks, studies, reports, project plans, test planning documents, analyses, evaluations, recommendations, test procedures, program documentation, trip reports, briefings, minutes, schedules, and metrics, etc., as required.

2.4. Quality

2.4.1 Quality Control

The Contractor shall develop, implement, and maintain a comprehensive inspection system that assures compliance with all requirements of this contract and its associated Task Orders IAW FAR Part 46, Quality Assurance.

2.4.2 Quality Control Plan (QCP)

The Contractor shall submit a QCP at the contract kick-off meeting. The QCP demonstrates how the Contractor shall maintain an inspection system acceptable to the Government covering the services under this contract. The QCP shall demonstrate the Contractor’s documented processes and procedures to monitor and control:

a. Objectives in Services Summary (Table 1)

b. Subcontractor relationships

c. Contractor and subcontractor invoicing

d. Non-conformances

The Contractor shall have a Quality Control Plan (QCP) in place identifying the organizational structure, procedures, processes, and resources. The Contractor shall be in conformance with ISO principals. The Contractor shall ensure all certifications and licenses remain current throughout the performance period of the contract. The Contractor shall develop, maintain, and implement procedures to identify, prevent, and ensure non-recurrence of defective services and validate customer complaints. As a minimum, the Contractor shall develop quality control procedures and schedules addressing the areas identified in the SS. The Contractor shall submit monthly quality control schedule(s) to the COR before the first calendar day of each month.

Each task order will provide an overview of the reports that need to be provided. The CO/COR may use the Contractor’s Quality Control Plan or modified version thereof, to record validation results. Results of the validation will serve as the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action Report (CAR) and submit it to the CO for issuance to the contractor. The contractor shall respond to the CAR IAW instructions provided and return it to the CO within 10 calendar days of receipt. Further explanation on quality assurance and performance assessment items may be identified in each task order.

2.4.3 Performance Evaluation

Contractor performance is subject to Government COR surveillance to ensure PWS compliance.

3. CHAPTER 3: GOVERNMENT FURNISHED PROPERTY AND SERVICES:

3.1. Government property:

Any equipment, property, or facilities furnished by the Government or any Contractor-acquired property will be specified on individual task orders and follow the policies and procedures of FAR part 45.

3.2. Facilities:

The Contractor shall arrange with the OCO or other designated representative for means of access to premises, delivery and storage of materials and equipment, and use of approaches, corridors, stairways, elevators, and similar matters. A Contractor working in a Government facility shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and taking disciplinary action with respect to its employees as necessary. The Contractor is responsible for ensuring that its employees do not disturb papers on desks, open desk drawers or cabinets, or use Government telephones, except as authorized. Each employee is expected to adhere to standards of behavior that reflect favorably on its employer and the Federal Government. The Contractor shall ensure that all of its employees, including subcontractor employees working under the Master Contract, are informed of the substance of this section.

3.3. Government Furnished Material/Equipment (GFE):

GFE is either non-existent or extremely minimal. An inventory of material/equipment will be provided to the Contractor as specified in individual task order. The Contractor and the COR shall conduct a joint review of the current inventory of all material and the Contractor shall sign a receipt for all material provided by the Government. The Contractor shall contact the COR for assistance in scheduling this inventory appointment within the first week of the performance start date and complete the inventory within 30 calendar days of performance start date. Items of material missing from any previous inventory or not in working order shall be recorded and the COR and CO notified, in writing, within 1 duty day of discovery. The Contractor and the COR shall jointly determine the working order and condition of all material/equipment and document their findings on the inventory. In the event of disagreement between the Contractor and the COR on the working order and condition of material/equipment, the disagreement shall be elevated to the CO.

3.4. Key Control

The Contractor shall establish and implement methods of ensuring all Government issued keys and key codes issued are not lost/misplaced or are not used by unauthorized persons. The Contractor shall immediately report lost and/or compromised keys or key codes to the COR. The Contractor shall not duplicate any keys without authorization of the COR. In the event keys are lost or duplicated by the Contractor, the Contractor may be required to re-key or replace the affected lock(s) without cost to the Government. The Contractor shall provide a master key system to the COR for all mechanical rooms used in this contract. When the Contractor installs a master key system, the Contractor shall provide keys to that system to the COR supervisor and/or COR alternate supervisor. All keys issued shall be for official use only.

3.5. Government Furnished Services

All Contractor generated refuse/recycling associated in the accomplishment of this contract shall be properly disposed of/recycled at the Contractor’s expense off base unless otherwise specified at the task order level. The Government will provide major maintenance for Government-furnished facilities. The Contractor shall notify the COR and the CO when major repairs are necessary and complete an appropriate work request form to the COR or CO to correct the problem. Examples of major repairs are roof leak, water pipe rupture, and electrical system failure affecting a major portion of the building. The Contractor shall obtain welding, cutting and brazing permits and briefing from the Base Fire Department (AF 592) prior to performing any welding, cutting, soldering, or brazing work.

3.6. Communication Service at Facilities

Communication services available will be described in each individual task order.

3.7. Utilities

Utility allowance will be described in each individual task order.

3.8. Conservation of Utilities

Contractor personnel shall conserve utilities and comply with established energy reduction policy, and the installation energy plan. Contractor personnel shall reduce waste and recycle IAW mandated installation policy. Furthermore, the Contractor shall give preference to less toxic materials whenever available and still reliable for their work.

3.9. Administrative Requirements

The contractor shall conduct a comprehensive records management program to include creating, maintaining, and disposing of Government required records that are specifically cited in the PWS or required by the provisions of mandatory directives. If requested by the Government, the contractor shall provide the original record, or a reproducible copy of any such record, within 5 working days of receipt of the request. Documents produced by the Contractor shall have the capability of being sent to the CO and COR in Microsoft MS Word and/or Excel format. The Contractor shall provide COR weekly, monthly and annual reports as requested. Additional administrative requirements may be defined at the task order level.

3.9.1. The contractor shall retain and keep current all official files, manuals, charts, drawings, technical orders, and electronic documents required for the performance of this contract in accordance with AFMAN 37–123, AFI 33–364, and DoD 5015.02–STD. Furthermore, the contractor shall transfer all official documentation and files created, managed, and received to the follow–on contractor or Government personnel during the contract phase-in period. The contractor shall dispose of operational records and data as directed by the COR, if disposal guidance is not provided within other directives.

4. CHAPTER 4: GENERAL INSTRUCTIONS

4.1. Place of Performance

Place of performance will be identified at the task order level. However, the contractor can expect accomplishment of the effort contained in this PWS requires work at Government facilities within KMC and may require travel to various Contractor and Government facilities across various GSU locations.

4.2. Hours of Performance

4.2.1. Task Order Facility, Real Property, and Real Property Installed Equipment Total Maintenance The contractor shall perform services during normal duty hours which are 06:00A.M. to 18:00P.M.

from Monday through Friday, excluding specified holidays, unless otherwise required in the contract or approved by the CO. The Contractor shall provide response capability 24 hours a day, seven (7) days a week for emergency work tasks to sustain or ensure continued mission operations, prevent significant additional damage to facilities and infrastructure or protect the safety and security of the installation, mission, or personnel.

4.2.1.1. During normal duty hours/operations, the contractor shall respond to 95% of Emergency Corrective Maintenance (CM) work tasks (also referred to as Priority 1) within 30 min from time of notification. SP shall complete or eliminate emergency condition with SP labor, materials, and equipment as required within 24 hours of notification.

4.2.1.2. After normal duty hours/operations, contractor shall provide a standby or on-call emergency response capability and respond to 95% of Emergency Corrective Maintenance work request within 90 minutes after notification. The contractor shall complete or eliminate emergency condition with contractor labor, materials, and equipment as required within 24 hours after notification.

4.2.2. Task Order Grounds Maintenance

The contractor shall perform grounds maintenance services during normal duty hours which are 06:00A.M. to 18:00P.M. from Monday through Saturday, excluding specified holidays, unless otherwise required in the contract or approved by the CO. The contractor shall not perform services in residential areas, housing, and dormitories during specific hours or on certain holidays. In case a facility or area is fenced in or secured, the contractor shall coordinate with the COR for all work to be accomplished. After normal duty hours/operations, contractor shall provide a standby or on-call emergency response capability and respond within 90 minutes after notification.

4.2.3. Task Order Custodial Services

Base hours of operation are Monday through Friday, 07:00A.M. to 17:00P.M., for the KMC and GK. The contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the Government. The contractor is required to schedule cleaning services with the Facility Manager and COR.

Numerous buildings will require night/early morning shift (10:00P.AM-06:00A.M.) due to the high traffic and utilization during the day. If night shift cleaning is required the contractor will coordinate this with the COR and Facility Manager for access.

4.2.3.1. Base Wide Facilities, Hours of Operation

The contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours.

Day Shift: Mon-Fri, if applicable Sat and Sun 0600 – 1800 hours Night Shift: Mon-Fri, if applicable Sat and Sun 1800 – 0600 hours

4.2.3.2. Periodic Cleaning, Hours of Operation: All periodic cleaning services such as buffing floors, floor maintenance and carpet cleaning shall be accomplished during the Night Shift or Late Night Shift.

4.2.3.3. Base Wide Facilities, Hours of Operation with Special Restrictions: Special hours based on facility will be outlined in for Task Order Custodial Services task order and must be adhered to be contractor.

4.2.3.4. Task Order Housing Maintenance: The Contractor shall maintain customer service hours from 07:30A.M. to 16:30P.M., Monday through Friday.

4.2.3.5. Self Help Store: Hours of operation are from 08:00A.M. to 18:00P.M., Monday through Friday; and 08:00A.M. to 16:00P.M. on Saturdays. Closed on Sundays and American and German Holidays.

4.2.3.6. COM: COM can be performed on Monday through Friday between the hours of 07:30A.M. and 16:30P.M.. Weekends and holidays will not be counted as maintenance days.

Work is permitted on Saturdays and Sundays, as well as American and German holidays.

However, use of loud equipment, drilling, sanding and sealing, hammering is not authorized.

4.2.3.7. Service Call Work: Service call work shall be accomplished during the following time periods:

CATEGORY DAYS OF WEEK TIMES

EMERGENCY 7 Days per week 24 hours per day URGENT Monday through Friday 0730 – 1630 ROUTINE Monday through Friday 0730 – 1630

Note: Holidays: The Contractor is not required to provide urgent and/or routine service calls on American and German holidays.

4.3. Base Closure

Work scheduled but not accomplished because of base closure due to weather, exercises, or an actual alert, shall be accomplished as soon as possible after reopening the base. These exercises should be expected at various times and to be of varying lengths. If possible, the CO/COR will give the contractor 24 hours’ notice of all military exercises.

4.4. Federal Holidays

New Year's Day Martin Luther King's Birthday President's Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas Day

4.5. Observing Holidays and Maintaining Schedules

Observance of holidays and work schedule(s) will be identified at the task order level.

4.6. Transition

The contractor shall perform transition in and transition out services. The Contractor shall ensure individual security clearances, special access programs, and facility classification requirements IAW the Contract Security Classification Specification (DD Form 254) and the clause at FAR 52.204-2 sufficient to assume responsibility for the requirements of the PWS are in place by the end of transition. The Contractor shall keep the CES Program Manager, and the COR, fully informed of status throughout the Transition period. Throughout the phase-in/phase-out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The Contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods.

4.6.1. Transition-In Services

A Transition-In Plan shall be submitted along with the contractor’s written technical Proposal in response to each task order solicitation and shall identify key points of contact (POC) for liaison between the Government and the prime contractor to ensure an orderly transition. Transition-in services shall occur from start date of awarded task order and the duration of the transition-in period shall not exceed 60 days after the contract start date. Throughout the transition period the Contractor shall assume responsibility for all services required for contract performance.

The Contractor shall work closely with the transitioning-out contractor (until the transitioning-out contractor’s task order expires), Projects Leads, Government Program Manager, and the COR to ensure uninterrupted contract support.

4.6.2. Transition-Out Services

The Contractor may be succeeded by a different Contractor at the end of the contract period of performance. Ninety (90) days prior to contract expiration date, the contractor shall submit a transition-out plan that includes the details and status of all active Task Orders. The transition-out period shall begin 60 days before the end of the contract period of performance. The transition-out plan must be approved by the Contracting Officer. Additional transition-out requirements will be identified at the task order level.

4.7. Non-Personal Services

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately.

These services shall not be used to perform work of a policy/decision making nature, e.g., inherently Governmental functions. All decisions relative to programs supported by the Contractor shall be the sole responsibility of the Government.

4.8. Security Requirements

Security and base access requirements are contained in AFFARS 5352.242-9000 – “Contractor Access to Air Force Installations.” Contractor employees will be required to obtain and display identification badges. Please anticipate delays when accessing the base with commercial vehicles and allow time for commercial vehicles to reach their destination. Contractor employees shall drive only on designated routes and obey the speed limits posted throughout base. Procedures for commercial vehicle access to the base are subject to change without prior notice.

4.9. Installation Entry Procedures

Contractor personnel shall obtain a Defense Biometric Identification Card (DBIDS) no later than fourteen (14) days prior to the Period of Performance (PoP). In order to obtain the DBIDS, the contractor is required to submit to the COR the following:

• AE190-16A (Request for DBIDS)

• Memo of DBIDS Request

• Military Installation Access List

• Copy of Passport / ID Card (Personalausweis)

• Security Questionnaire for Simple Security Check

• Police Good Conduct Certificate (Polizeiliches Fuehrungszeugnis) AE190-16A, Memo of DBIDS, Military Installation Access List request, and the Security Questionnaire will be provided by the COR. Contractor personnel shall present completed documentation to base security personnel to obtain their DBIDS. Contractor personnel can only gain access to the KMC after the security check has been passed with a positive result. It is the responsibility of the contractor to collect and return the DBIDS within one (1) week from personnel that is no longer employed, in case the contract is terminated and/or after end of the PoP. The Contractor shall maintain a list of all employees that have obtained passes. This list shall be provided to the Government upon request. The Contractor is responsible for ensuring all passes are turned in when an employee has either left the employment of the Contractor, no longer works under this contract, or has been removed by the request of the Government.

Security requirements change with the global situations and waiting times to enter or exit military installations will vary with Force Protection Condition.

4.10. Physical Security

The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured, and utilities turned off or set for conservation. When requested, the Contractor shall prepare a security plan for approval. The Contractor shall carefully mark work on or near roadways with lights and barricades complying with host nation traffic rules (Straßenverkehrsordnung [StVO]), or where such regulations are not applicable, provide adequate lights and barricades to minimize the risk of an accident. The Contractor shall be fully responsible for conducting the work in such a manner as to not endanger people, property (including the work) or the environment. This includes actions such as preventing damage or nuisance to people and property resulting from pollution, noise, and other results of its operations. At all times during the course of the work, the Contractor shall perform work to maintain the area in a clean and orderly condition. Upon completion of the work, the Contractor shall remove all hazardous materials; temporary structures, debris and waste incident to its operation and clean all surfaces, fixtures and equipment installed by the Contractor. The Contractor shall comply with all federal and host nation safety and health regulations and requirements. The Contractor shall coordinate work site activities with applicable existing base or area operations.

4.11. Escort

The contractor shall have escorts appointed for entry into some facilities as outlined in relevant task order. Arrangements for escorts will be made by the COR.

4.12. Performance of Service During Heightened Security

If applicable, performance of service(s) will be specified on individual task orders and follow the policies and procedures of DoDI 1100.22.

4.13. Pass and Identification Items

Ensure the pass and identification items required for contract performance are obtained for its employees and non-Government owned vehicles prior to the TO start date.

4.14. Contractor Identification in the Government

All Contractor personnel shall be required to wear company picture identification badges so as to distinguish themselves…