Draft_PWS_Housekeeping Contract.docx

Performance Work Statement – JANITORIAL SERVICES

1.0 INTRODUCTION:

The contractor shall furnish all labor to provide aseptic and aesthetic housekeeping cleaning services. Cleaning services shall be performed in a manner that will maintain an infection control compliant facility condition, present a neat and professional appearance, and shall meet all of The Joint Commission (TJC) standards, and National Environmental Cleaning Standards. Locations and Cleaning Service Area Square Footage are listed below:

Eastern Colorado Healthcare System (ECHCS) is requesting a fixed price services contract for a base year plus 4 additional option years concerning multiple locations listed below.

Rocky Mountain Regional VA Medical Center (RMRVAMC) – 1700 N. Wheeling St., Aurora Colorado, 80045 – (545,000 Cleanable Square Footage)

The Fisher House - 1700 N. Wheeling St., Bldg. R, Aurora, Colorado, 80045 10,606 Cleanable Square Footage)

Valor Point Domiciliary – 7350 W. Eastman Ave., Lakewood, Colorado, 80027 (25,397 Cleanable Square Footage)

Period of performance is as indicated below:

Base Year: 08/01/2026 through 07/31/2027 Option Year 1: 08/01/2027 through 07/31/2028 Option Year 2: 08/01/2028 through 07/31/2029 Option Year 3: 08/01/2029 through 07/31/2030 Option Year 4: 08/01/2030 through 07/31/2031

2.0 OBJECTIVE:

The objective is to optimize facility sanitation, cleanliness, and safety in support of ECHCS’s mission of providing quality healthcare in a safe, hygienic, and aesthetically pleasing medical facility. The Contractor shall provide cleaning and remediation services that prioritize removal of all soiling, stains, marks, scuffs, and other foreign material while also enhancing infection control by disinfecting all surfaces. This includes sweeping, mopping, vacuuming, floor scrubbing, burnishing, shampooing carpets, high/low dusting (up to 12 feet), cleaning restrooms (sinks, counters, walls, partitions, floors, commodes, grout, urinals, and dispensers), steam cleaning, cleaning doors/entry ways, cleaning glass up to 8 ft., cleaning stainless steel, cleaning water fountains, cleaning walls, cleaning staff lounges (counters, sinks, floors, tables, walls, dispensers, baseboards, and trash cans), cleaning dispensers/drip trays, cleaning grout, and removal of trash/cardboard and all other general housekeeping duties required in a hospital setting.

3.0 HOURS OF OPERATION/PLACE OF PERFORMANCE

The Contractor shall perform services by this contract to include holidays and weekends. The breakdown for each facility is listed below.

Rocky Mountain Regional VA: The Contractor should be available Monday through Sunday 7:00am – 11:30pm to address common areas and non-direct patient care areas Fisher House: The Contractor should be available Monday through Sunday 7:00am – 3:30pm Valor Point Domiciliary: The Contractor should be available Monday through Sunday 6:00am – 8:30pm.

4.0 SCOPE OF WORK:

The Contractor will provide cleaning services for:

4.1 Rocky Mountain Regional VA:

a) Bldg. C (Concourse) to consist of all levels and skybridges/vestibules

b) Walkway connector for Bldg. A (CBS) and Bldg. C (CON)

c) Bldg. L (Energy Center)

d) 1st, 2nd, and 3rd floors of Bldg. B (Research)

e) Canteen

f) Coffee Shop

g) VCS Store

h) Police Service’s Foyer

i) Police Services Areas on the Service level and the 1st floor

j) Phone Operator Office (D1-189) and bathroom (D1-189c), Patient Advocate Office (D1- 177), Administrative Office (D1-193), Patient Advocate Office (D1-177), Patient Experience Office (D1-179), Decedent Affairs Office (D1-181) other Administrative offices to include staff lounge (D1-183, D1-185, D1-187) and hallway located between Pharmacy Waiting Area and Phone Operator Office

k) Chapel

l) Auditorium

m) Bldg. G 2nd floor, G-153

n) Bldg. A 1st, 2nd, 3rd, and 4th floors

o) All Administrative areas in the Concourse Service Level, the Service Level of buildings D, F, H, & K, as well as all Service Level Staff Lounges. The Administrative areas includes but is not limited to;

1. Nutrition & Food Service (N&FS) – HS-148

2. Biomed – HS-149

3. Mailroom – KS-105

4. Logistics – KS Admin Area

5. Warehouse – KS-100A

6. Environmental Management Service (EMS)

7. Grounds Maintenance Shop – CS-225

8. Supply Chain Management Service (SCMS) – DS-115

9. Pharmacy Admin Area Cubicles – FS-104

p) Agent Cashier, to include behind the counter

q) DAT 3 Surgical Service Administrative Area and Lounge

r) All Elevators and elevator vestibules

s) Administrative Office off of Bldg. H1 elevator vestibule

t) All patient waiting areas

u) Patient Visitor Parking North; Patient Visitor South; Parking Staff North elevator vestibules, elevators, and stairwells.

v) All stairwells within the facility.

4.2 Fisher House:

a) House Managers Office

b) Kitchen

c) Laundry Room

d) Dining Room

e) Living Room

f) Common Area Bathrooms

g) Halls

h) Entry Foyer

i) Staircase

j) Porch

k) Guest Room & bathroom after discharge

4.3 Denver Domiciliary:

Women’s Wing:

a) Resident Bedrooms

b) Computer Room

c) Laundry Room Men’s Wing:

a) Resident Bedrooms Lounges

b) Training Room

c) Computer Room

d) Laundry Room Upstairs area:

a) Nurses Station/Med Room

b) Dining Room

c) Common Area Bathrooms

d) Education Rooms

e) Main TV Area

f) Public Restrooms

Down Stair Area:

a) Common Area Bathrooms

b) Administrative Offices

c) Recreational Room

d) Gym

e) Conference Room

f) Break Room

g) Cubicle Area

h) Storage Areas

5.0 REQUIREMENTS:

The contractor shall provide the managerial, onsite supervisory, administrative, direct, and overhead personnel necessary to perform the work specified in the contract, including the provision of all labor and the transportation of required supplies to and from facilities to ensure that these cleaning and remediation housekeeping services are performed at a healthcare level of aseptic cleanliness. The Contractor will provide to the Contracting Officers Representative, (COR), and/or Point of Contact (POC), with a weekly “Report of Labor Hours” per site. The “Report of Labor Hours” shall be broken down by discipline; Manager, Supervisors, and Housekeeping Employees. The VA may also request additional labor hours for special projects.

6.0 BASIC CLEANING SERVICES:

The contractor shall accomplish all cleaning tasks and remediation services to meet the requirements of this SOW. The facility's appearance must fully meet the sanitary and aesthetic requirements for beneficiary healthcare. All cleaning and disinfection will be accomplished using VA provided disinfectant. All areas of responsibility in this requirement shall adhere to Attachment 6, Standards of Cleanliness.

SAFETY NOTE: Contract employees will post yellow floor warning signs around the areas they are mopping to warn people of wet floor danger. Contract employees will ensure a dry, safe area is available for people to walk on at all times. If necessary, only mop half of the hallway, let it dry, then mop the other half.

Microfibers are a one-time use.

Johnny mops are a one-time use.

6.1 Clean and Disinfect: Completely clean, disinfect with the use of Environmental Protection Agency (EPA) approved hospital grade germicidal detergent, and polish dry all surfaces of sinks, water fountains and plumbing fixtures. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Blood and other body fluids and/or excretion on any surface shall be cleaned immediately with germicidal detergent. Waiting rooms shall be free of all paper, trash, empty bottles, and other discarded material. There shall be no evidence of gum, spots of tar, wet areas, or other foreign substances on floors.

6.2 Walk-Off Mats and Runners: Vacuum all interior and exterior floor mats. Mats and runners free of all visible lint, litter, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location. Walk-Off mats will be placed at all entries in the event of rain or snow. Walk-Off mats will be removed from all entries and placed in the dirty laundry car.

6.3 Ceiling and Light Fixtures: Ceiling areas free from dust, cobwebs/spider webs and other debris. Clean exterior and interior of light fixture to ensure free of all soil, stains, dead insects, deposits, and cleaning chemical residues (up to 12 feet).

6.4 Walls: All wall surfaces, including cove bases, visibly clean, free of dust, grit, lint, soil, cobwebs, graffiti, and marks caused by furniture, equipment, or staff. Light switches, outlets, data points visibly clean, free of dust, dirt, tape, fingerprints, and other marks to include all fixtures and items attached to the walls. Contractor will notify COR and/or Point of Contact (POC) of any walls that are damaged, marks that cannot be removed, and otherwise in need of repair.

6.5 Doors: Doors free of dust, marks, smudges, and graffiti. Door glass and side glass panels free of dust, smudges, tape, posters, streaks, and water spots on both sides. Metal push and kick plates, and door hardware present a clean appearance with a uniform luster. Door tracks and door jambs free of grit and other debris.

6.6 Clean Interior Glass/Mirrors: Clean all interior glass surfaces, partitions, display cases, directory boards, including all windows (atrium, tempered glass atrium railings, office, revolving glass doors, glass inserts etc.). Glass doors, such as at entrance foyers and in other areas shall be cleaned inside and out including all frames, tracks, and ledges. When complete a with glass surface cleaning, there shall be no traces of film/streaks, dirt, smudges, water, or other foreign matter.

6.7 Curtains and Blinds: Blinds, curtains, and shades, including the cords, tapes, and housings shall be free of all dust, soil, lint, stains, and cobwebs. Blinds and coverings that are not operating properly are reported to the COR and/or Point of Contact (POC)for repair. If privacy curtains are soiled and need to be replaced, please communicate the room number to the COR and/or Point of Contact (POC) and the facility Environmental Management Services (EMS) staff will perform replacement of the curtains.

6.8 Water Fountains: Clean and disinfect all porcelain, plastic, and polished metal surfaces, including the drinking spout, orifices and drain, as well as exterior surfaces of fountain. Drinking fountains shall be free of deposit stains, streaks, mineral build-up, debris, spots, smudges, scale, and other obvious soil. All metal surfaces have a uniformly bright finish.

6.9 Ice Machines: Clean and disinfect all ice machine surfaces, including but not limited to ice dispenser, drain, as well as exterior surfaces. Shall be free of deposit stains, streaks, mineral build-up, debris, spots, smudges, scale, and other mineral build-ups. All metal surfaces have a uniformly bright finish.

6.10 Vent cleaning: Clean all air vents of mildew, dust, and dirt by vacuuming or damp wiping.

6.11 TV Cleaning: Clean all TVs located in corridors and waiting rooms by wiping with a damp cloth. Do not spray liquids directly on TVs or any electrical items.

6.12 Surfaces/Spot Cleaning: All horizontal and vertical surfaces from floor to ceiling (including but not limited to partitions, vents, corners, crevices, moldings, ledges, hand rails, grills, doors, door handles, door knobs, door frames, push bar, kick plates, light switches and covers, temperature controls, bedside phones, remotes, etc.), unless expressly exempted, shall be rendered free of dust, lint, smudges, streaks, spots, hand marks, oil, dirt, soil substances, encrustation, and any foreign matter. Surfaces shall present a clean appearance upon completion of the deep clean. Cabinets and desks covered with papers, personal items, computers, and keyboards are exempted to include walls where personal items are affixed. All wheels, casters, bases (bottom) and frames of chairs and beds shall be free from dust and soil upon completion of the deep clean.

6.13 General Dusting: All horizontal and vertical surfaces to include all vents and grills shall be wet dusted or cleaned to eliminate dust collection and wiped with VA approved germicidal.

6.14 Furniture: All furniture shall be free of dust, dirt, spillages, stains, and spots. As part of the deep clean all furniture shall be moved except cabinets and desks covered with papers, personal items, computers, and keyboards.

6.15 Waste Removal: All waste containers shall be emptied, cleaned, sanitized, and returned to their proper location as required. Boxes, cans, and paper placed near a trash receptacle shall be removed. All plastic trash receptacle liners shall be replaced. The waste shall be collected by the Contractor and delivered to the designated waste storage area. The inside and outside of all trash receptacles shall be visibly clean, free of foreign matter, and free of odors. No debris shall be present on the ground/floor in the immediate vicinity of receptacles at the completion of the cleaning process.

6.16 Waste Liner Replacement: Waste receptacles shall be lined with serviceable, properly fitting, and appropriately colored plastic waste liner upon completion of the cleaning process. Liners will be provided by EMS.

6.17 Artificial Plants: Artificial plants and containers placed by the facility shall be free of dust and any foreign material or debris.

6.18 Public Restroom and Shower Cleaning: Completely clean and disinfect all surfaces of vents, sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, doors, walls, dispenser’s floors, grout, and other contact surfaces, using an EPA approved hospital grade germicidal detergent daily. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets. All restroom floor tiling, grout, and ceramic shower walls shall be deep scrubbed at a minimum on a monthly basis or as needed when stained. A cleaning log per restroom shall be maintained by the Contractor and provided to the COR and/or POC monthly.

6.19 Descale Showers, Toilet Bowls, and Urinals: Descaling shall be performed to remove all scale, soap films, minerals, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains. Any area or item that has marks and/or stains that cannot be removed will be identified to the COR and/or POC for possible replacement.

6.20 Stock Restroom Supplies: After the cleaning process Contractor shall ensure restrooms are stocked sufficiently so that supplies including soap dispensers do not run out within 8 hours of completion of the clean (Dispensers should be ¼ full or more than this amount as verified visibly). Supplies shall be stored in designated secure areas except when in active use.

6.21 Staff Lounge: High use areas such as the break room area will be cleaned daily; floors mopped, and trash taken to the outside containers. The last cleaning of the day will ensure complete cleaning underneath the refrigerators and dishwashing equipment. Counters, sinks, and shelving will be left clean with no food particles on or underneath appliances and wiped with VA approved germicidal. Lounge will be mopped or vacuumed daily. All tables, chairs, and other furnishings will be wiped down with VA approved germicidal and left free of any part particles, smears, or stains. Trash cans will be emptied after cleaning is completed. Walls should be clean with no lint, finger marks, or stains.

6.22 Common Areas: Waiting areas to include the back, seat, and legs of all chairs, tables, windowsills stairwells, and corridors will be swept, mopped, and wiped down with VA approved germicidal frequently throughout the day. Entrance mats shall be clean as required to maintain quality standards. During inclement weather, saturated mats shall be changed.

6.23 Vacuum Carpets: Vacuum carpeted areas weekly or when visibly dirty, the carpeted area shall be free of all visible dirt, debris, litter, and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the Government representative.

6.24 Clean Carpets: All carpets shall be cleaned in accordance with standard commercial practices which includes quarterly extraction or as necessary dependent upon location and high traffic areas. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location/position.

6.25 Floor Cleaning: All resilient and non-resilient floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped daily. All floors shall be conditioned, burnished, dry buffed, or spray buffed utilizing maintenance procedures which are specific to the floor type as needed. All resilient floors shall have a uniform, glossy appearance; free from dirt, debris, dust, scuff/heel marks, stains, discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. Floor scrubbing should be completed on a regularly scheduled basis to remove build-up. The Main Concourse and Entryways shall be dust mopped and scrubbed with a VA approved neutral cleaner, burnished on a 24 hour basis, and restored/conditioned and burnished no less than every 72 hours. Burnishing will be completed to ensure a uniform glossy appearance. Chairs, trash receptacles, and other moveable items shall be moved to maintain flooring underneath these items. All items moved shall be returned to their original and proper position. Any area/item where marks and/or stains cannot be removed will be identified to the COR and/or POC for possible replacement. Floor cleaning shall be performed in a way that ensures the safety of the patients, visitors, and facility staff. Special precautions are taken to prevent any hazards to patients or staff from equipment used in corridors, waiting rooms and entrances.

6.26 Outbreaks: Outbreaks of Norovirus, Flu, C. Diff, etc. shall be promptly reported to the COR and/or POC. The VA reserves the right to flex coverage times and cleaning schedules in the case of an outbreak. Contract staff will assist with high level disinfection in the case of an outbreak to include but not limited to Norovirus, C. Diff, Flu, etc. VA Guidance and protocols provided by Infection Control and EMS will be followed during an outbreak. Staff who show signs of sickness will not report to work and will not be allowed on the premises until 48 hours after their last symptoms.

6.27 Water leaks: The Contractor is required to contain and clean up water leaks and floods as quickly as possible to ensure public safety and building integrity in their designated coverage areas. If the contract staff are the first ones to discover a major leak or flood outside of their designated coverage areas they should immediately call the Housekeeping Supervisor Duty phone, 720-470-2492, to report it, place caution water hazard signs, then start the cleanup process as a team effort to minimize contamination and unnecessary damage to equipment, walls, and floors.

6.28 Veterans Canteen Service (VCS located at RMR) - Cleaning Services Shall be provided as outlined in Table 1 - Veterans Canteen Service Cleaning Schedule.

6.28.1. The VCS is located in the Rocky Mountain Regional VA Medical Center’s main concourse area. VCS operates the Patriot Cafeteria, Patriot Brew Coffee Shop, and the Patriot Retail Store. The Contractor shall provide basic cleaning services to these stores and their related food preparation and/or storage areas. Specific cleaning services and cleaning frequency are outlined in Table 1 - Veterans Canteen Service Cleaning Schedule.

6.28.2. The Contractor shall provide daily, weekly, monthly, quarterly, yearly, and as needed cleaning services for the VCS. Areas to be cleaned/serviced will include but is not limited to the food serving line, walls, floors and baseboards, light fixtures, ceiling and wall vents, ceiling tile grids, floor mats, trash cans, trash removal, VCS equipment and vending machines, as well as tabletops, tables, chairs and stands.

6.28.3. The Contractor will be responsible for maintaining clean floors and trash removal for the Patriot Cafeteria throughout the cafeteria operating hours. Spills will be spot mopped as they occur. The utilization of wet floor signs is mandatory whenever damp/wet mopping floors. The Contractor shall ensure enough personnel are assigned to cover the Patriot Cafeteria throughout the day, during normal operating hours, daily.

6.28.4. The Contractor will be responsible for a more thorough cleaning of the Patriot Cafeteria, Patriot Brew, and Patriot Retail Store after store closing. Special attention will be given to the food preparation area, floors, tabletops, chairs, serving lines, food and beverage machines, and kitchen areas at this time.

7.0 CLEANING REQUIREMENTS AND FREQUENCIES:

The tasks frequencies referenced below indicates the minimum acceptable cleaning frequencies; however, it is the responsibility of the Contractor to re-clean in areas where deficiencies have been identified, recorded, and reported to the Contractor by the COR and/or POC. Following the Contractor’s re-cleaning, the COR and/or POC will re-evaluate such areas. Re-cleaning is required until the deficiency has been corrected.

Areas listed below are located at RMR. (1700 Wheeling Street, Aurora, CO 80045) Spill and Emergency response will be required on 1st shift for all areas covered by the Contractor.

7.1 Concourse, Level 1: (CON) The following area is high traffic and should receive service Monday through Sunday on a consistent basis. (Minimum of three times daily, more if required)

a. Remove all trash as needed

b. Vacuum as needed

c. Damp dust weekly or visibly soiled

d. Dust mop and damp mop as needed, especially on rain or snow days

e. Clean all internal glass windows and glass doors with glass cleaner

f. Wipe down furniture once weekly or as needed to address spills/dirt.

g. Refill any empty hand sanitizer dispensers

7.2 Concourse, Level S, 2 & 3: (CON) The following area should receive service Monday through Sunday on 2nd shift. (Minimum of once daily, more if required)

a. Remove all trash as needed

b. Vacuum as needed

c. Damp dust weekly or visibly soiled

d. Dust mop and damp mop as needed, especially on rain or snow days

e. Clean all internal glass windows and glass doors with glass cleaner

f. Refill any empty hand sanitizer dispensers

7.3 Walkway connector: (Bldg. A) The following area should receive service Monday through Friday on 2nd shift. (Minimum of once daily)

a. Remove all trash

b. Dust mop and damp mop as needed, especially on rain or snow days

c. Clean all internal glass windows and glass doors with glass cleaner

d. Refill any empty hand sanitizer dispensers

7.4 Bldg. L, Level 1, 2 and 3: (ENC) The following area shall receive service by the contractor Monday through Friday on 2nd shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c. Vacuum once weekly or visibly soiled

d. Damp dust weekly or visibly soiled

e. Wipe down furniture once weekly or as needed to address spills/dirt

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor

g. Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers

h. Refill any empty hand sanitizer dispensers

i. Clean all internal glass windows and glass doors with glass cleaner

j. Remove any empty boxes from the area

k. Take all collected trash to the compactor at loading dock and compact it

l. Clean/polish water fountains and stainless steel

m. Clean conference rooms at least once weekly, or as needed

7.5 Bldg. B, Level 1, 2 and 3: (Research) The following area shall receive service by the contractor Monday through Friday on 2nd shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled

d. Damp dust weekly or visibly soiled

e. Wipe down furniture once weekly or as needed to address spills/dirt

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor

g. Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers

i. Clean all internal glass windows and glass doors with glass cleaner

j. Clean/polish water fountains and stainless steel

k. Remove any empty boxes from the area

l. Take all collected trash to the compactor at loading dock and compact it

m. Clean conference rooms at least once weekly, or as needed

7.6 Canteen: See 6.28 and Table 1 for cleaning requirements and standards.

7.7 Patriot Brew: See 6.28 and Table 1 for cleaning requirements and standards.

7.8 Patriot Retail Store: See 6.28 and Table 1 for cleaning requirements and standards.

7.9 Police Service’s Foyer: The following area shall receive service by the contractor Monday through Sunday on 2nd shift:

a. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

b. Vacuum once weekly or visibly soiled.

c. Damp dust weekly or visibly soiled.

d. Refill any empty hand sanitizer dispensers.

e. Clean all internal glass windows and glass doors with glass cleaner.

f. Remove any empty boxes from the area.

g. Take all collected trash to the compactor at loading dock and compact it.

7.10 Police Service’s Area, Level S & 1: The following area shall receive service by the contractor Monday through Sunday on 2nd shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c. Vacuum once weekly or visibly soiled

d. Damp dust weekly or visibly soiled

e. Wipe down furniture once weekly or as needed to address spills/dirt

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor

g. Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers

i. Clean all internal glass windows and glass doors with glass cleaner

j. Remove any empty boxes from the area

k. Take all collected trash to the compactor at loading dock and compact it

l. Clean/polish water fountains and stainless steel

m. Clean conference rooms at least once weekly, or as needed

7.11 Phone Operator & Connected Bathroom: (D1-189 & D1-189c) The following area shall receive service by the contractor Monday through Sunday on 2nd shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Dust mop and damp mop all floors. This includes moving anything on wheels and , cleaning behind and underneath it. Clean up any spills.

c. Vacuum once weekly or visibly soiled

d. Damp dust weekly or visibly soiled

e. Wipe down furniture once weekly or as needed to address spills/dirt

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor

g. Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers

i. Clean all internal glass windows and glass doors with glass cleaner

j. Remove any empty boxes from the area

k. Take all collected trash to the compactor at loading dock and compact it

l. Polish stainless steel

7.12 Patient Advocate Office, Patient Experience Office, Decedent Affairs Office and other Administrative offices to include staff lounge and hallway located between Pharmacy Waiting Area and Phone Operator Office: D1-177, D1-179, D1-181, D1-183, D1-185, D1-187) The following area shall receive service by the contractor Monday through Friday on 2nd shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c. Vacuum once weekly or visibly soiled

d. Damp dust weekly or visibly soiled

e. Wipe down furniture once weekly or as needed to address spills/dirt

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor

g. Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers

i. Clean all internal glass windows and glass doors with glass cleaner

j. Remove any empty boxes from the area

k. Take all collected trash to the compactor at loading dock and compact it

l. Polish stainless steel

7.13 Chapel and Chapel Offices: The following area shall receive service by the contractor Monday through Friday on 2nd shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Vacuum once weekly or visibly soiled

c. Damp dust weekly or visibly soiled

d. Wipe down furniture once weekly or as needed to address spills/dirt

e. Refill any empty hand sanitizer dispensers

f. Clean all internal glass windows and glass doors with glass cleaner

g. Remove any empty boxes from the area

h. Take all collected trash to the compactor at loading dock and compact it

i. Polish stainless steel.

7.14 Auditorium: The following area shall receive service by the contractor Monday through Friday on 2nd shift. Special attention should be paid to this area after meetings, events, and luncheons:

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Vacuum once weekly or visibly soiled.

c. Damp dust weekly or visibly soiled.

d. Wipe down furniture once weekly or as needed to address spills/dirt.

e. Refill any empty hand sanitizer dispensers.

f. Remove any empty boxes from the area.

g. Take all collected trash to the compactor at loading dock and compact it.

h. Polish stainless steel.

7.15 Bldg. G 2nd floor: The following area shall receive service Monday through Friday on 1st shift.

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled.

d. Damp dust weekly or visibly soiled.

e. Wipe down furniture once weekly or as needed to address spills/dirt.

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g. Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers.

i. Clean all internal glass windows and glass doors with glass cleaner.

j. Clean/polish water fountains and stainless steel.

k. Remove any empty boxes from the area.

l. Take all collected trash to the compactor at loading dock and compact it.

m. Clean conference rooms at least once weekly, or as needed.

7.16 All Patient Waiting Areas and bathrooms, Level 1, 2 and 3: The following areas are high traffic and shall receive service Monday through Saturday on 1st and 2nd shift. (Minimum of twice daily, more if required)

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c. Damp dust weekly or visibly soiled.

d. Clean all internal glass windows and glass doors with glass cleaner.

e. Refill any empty hand sanitizer dispensers.

f. Wipe down furniture once weekly or as needed to address spills/dirt.

g. Remove any empty boxes from the area.

h. Take all collected trash to the compactor at loading dock and compact it.

i. Polish stainless steel.

j. Clean the restroom; including the toilet, urinals, sink, walls, and floor.

k. Stock “Cover your Cough” stands

7.17 Bldg. A, Level 1, 2, 3 and 4th floor waiting area to include restrooms: The following area shall receive service by the contractor Monday through Friday on 2nd shift. Special attention should be paid to this area after meetings, events, and luncheons:

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled.

d. Damp dust weekly or visibly soiled.

e. Wipe down furniture once weekly or as needed to address spills/dirt.

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g. Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers.

i. Clean all internal glass windows and glass doors with glass cleaner.

j. Clean/polish water fountains and stainless steel.

k. Remove any empty boxes from the area.

l. Take all collected trash to the compactor at loading dock and compact it.

m. Clean conference rooms at least once weekly, or as needed.

n. Carpets shall be extracted quarterly or as necessary dependent upon location and high traffic areas.

7.18 Administrative areas & Staff Lounges in the Service Level: The following areas shall receive service by the contractor Monday through Friday on 1st shift. (N&FS, BioMed, Mailroom, Logistics, Warehouse, EMS, SCMS (DS-115) including all staff lounges in the service level areas).

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled.

d. Damp dust weekly or visibly soiled.

e. Wipe down furniture once weekly or as needed to address spills/dirt.

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g. Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers.

i. Clean all internal glass with glass cleaner.

j. Clean/polish water fountains and stainless steel.

k. Remove any empty boxes from the area.

l. Take all collected trash to the compactor at loading dock and compact it.

m. Clean conference rooms at least once weekly, or as needed.

7.19 Agent Cashier: The following area shall receive service by the contractor Monday through Friday on 1st shift.

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled.

d. Damp dust weekly or visibly soiled.

e. Wipe down furniture once weekly or as needed to address spills/dirt.

f. Refill any empty hand sanitizer dispensers.

g. Clean all internal glass with glass cleaner.

h. Remove any empty boxes from the area.

i. Take all collected trash to the compactor at loading dock and compact it.

7.20 DAT 3 Surgical Service Administrative Area and Lounge: The following area shall receive service by the contractor Monday through Friday on 2nd shift.

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled.

d. Damp dust weekly or visibly soiled.

e. Wipe down furniture once weekly or as needed to address spills/dirt.

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g. Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers.

i. Clean all internal glass with glass cleaner.

j. Clean/polish water fountains and stainless steel.

k. Remove any empty boxes from the area.

l. Take all collected trash to the compactor at loading dock and compact it.

m. Clean conference rooms at least once weekly, or as needed.

7.21 All Elevators and elevator vestibules: The following area shall receive service by the contractor Monday through Friday on 2nd shift.

a. Dust mop and damp mop floors daily or immediately when visibly dirty.

b. Clean walls once weekly unless visibly dirty.

c. Clean/polish stainless steel once weekly unless visibly dirty.

d. Clean grates once weekly.

7.22 Administrative Office off Bldg. H1 elevator vestibule: The following area shall receive service by the contractor Monday through Friday on 1st shift.

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Damp dust weekly or visibly soiled.

d. Wipe down furniture once weekly or as needed to address spills/dirt.

e. Remove any empty boxes from the area.

f. Take all collected trash to the compactor at loading dock and compact it.

7.23 Patient Visitor Parking North; Patient Visitor South; Parking Staff North elevator vestibules, elevators, and stairwells: The following area shall receive service by the contractor Monday through Friday on 1st shift.

a. Dust mop and damp mop floors daily or immediately when visibly dirty.

b. Clean walls once weekly unless visibly dirty.

c. Clean/polish stainless steel once weekly unless visibly dirty.

d. Clean grates once weekly

7.24 Grounds Maintenance Shop: CS-225 to be cleaned twice weekly (Tuesdays & Thursdays).

a. Dust mop and damp mop floors twice weekly or when directed by COR/POC.

b. Empty trash twice weekly or when directed by COR/POC

c. Wipe down tables twice weekly or when directed by COR/POC.

7.25 All stairwells within the facility.

a. Dust mop and damp mop floors once weekly unless visibly dirty.

b. Clean walls and handrails once weekly unless visibly dirty.

All area listed below is located at the Fisher House (1700 N. Wheeling St., Bldg. R, Aurora, Colorado, 80045)

7.26 Fisher House: The following area shall receive service by the contractor Monday through Sunday on 1st shift

a. Provide high quality hotel style cleaning to our Fisher House.

b. The Fisher House is a hotel style facility where families may stay while their loved ones are receiving treatment at the medical center. It is located at 1954 Quentin, Aurora, CO 80010. It has common use areas for all residents to share; kitchen, dining room, living room, laundry room and outside patio. Some occupants only stay for one night, some may stay for a few weeks. Residents are responsible for most of their room cleaning responsibilities during their stay.

c. Assigned housekeepers will clean all common areas daily and any rooms where residents have checked out.

d. Tasks include cleaning public restrooms and all common spaces including the Managers office, cleaning the kitchen to include appliances (in and out), counters and floors, emptying and loading the dishwasher, cleaning the dining and living room, cleaning shared use laundry room, cleaning sleeping rooms and private restrooms when occupants check out to include but not limited to vacuuming rooms, dusting (high and low), cleaning bathrooms on check-out – tub, toilet, vanity, etc., emptying trash stripping the beds of dirty linens and remaking them with fresh, clean linens.

e. Housekeepers will inspect dirty linens for stains and pre-treat the stains before placing them in a laundry bin. On weekends, housekeepers are occasionally required to wash linens in the resident laundry facility, when there are linen shortages. Housekeepers are required to keep the outside patio area clean and keep the sidewalk are in front of the building swept and cleared of snow as needed.

f. The Contractor will be responsible for placing dirty linen out for pick-up and will also be responsible for putting away clean linen once delivered.

g. The Contractor needs to ensure enough linen has been cleaned to handle the weekend and holiday hours.

h. The contractor will provide a trained housekeeper every day, seven days a week, 365 days per year.

i. Coverage shall be required Monday through Sunday from 7:00am - 3:30pm.

j. Cleaning discharged rooms will be the 1st priority. The contractor will be provided a tracking sheet listing bed cleaning times, and other duties performed.

k. The Contractor must be able to turn a room over to acceptable standards in less than 2 1/2 hours. Again, this location requires a very high level of daily cleaning. Checklist for this area will be provided.

l. Contract staff will assist with high level disinfection in the case of an outbreak to include but not limited to Norovirus, C’diff, Flu, etc.

m. Transport of required cleaning products, supplies, and equipment from the main facility to the Fisher House are the responsibility of the contractor.

n. The Medical Center will provide the necessary cleaning equipment and cleaning chemicals.

All area listed below is located at the DOM (7350 W. Eastman, Lakewood, CO 80227)

7.27 DOM: The following area shall receive service by the contractor Monday through Sunday from 6:00 AM to 8:30 PM

a. Provide aseptic cleaning to our Domiciliary (DOM).

b. The DOM is a residential style treatment facility where veterans stay while receiving treatment through the medical center.

c. It has common use areas for all residents to share; dining/activity room, tv rooms, group rooms, laundry room, art room, computer room, and offices. Residents are responsible for their room cleaning during their stay. There is a resident chore list for common spaces, but all common spaces will be addressed by contract staff within 3 days if resident chores aren’t completed.

d. Assigned housekeepers will clean all common areas daily and any rooms where residents have checked out.

e. Tasks include cleaning public restrooms, offices, group spaces, dining/activity room, floors, and entries. Cleaning shared use laundry rooms. Cleaning resident rooms when occupants check out to include but not limited dust mopping and damp mopping the floor, dusting (high and low), cleaning bathrooms on check-out – tub, toilet, vanity, etc., emptying trash, stripping the beds of dirty linens, and remaking them with fresh linens.

f. Keep the sidewalk in front of the building swept and cleared of snow as needed.

g. The Contractor will be responsible for ensuring dirty linen is picked-up by the vendor and will also be responsible for putting away clean linen delivered by the vendor.

h. The Contractor will ensure enough linen and cleaning products/supplies are on hand to handle the weekend and holiday hours.

i. Transport of required cleaning products, supplies, and equipment from the main facility to the Dom are the responsibility of the Contractor.

j. The contractor will provide a trained housekeeper every day, seven days a week, 365 days per year.

k. Contract staff will assist with bed bug treatment/steaming when required.

l. Contract staff will assist with high level disinfection in the case of an outbreak to include but not limited to Norovirus, C’diff, Flu, etc. Monday through Sunday coverage from 6:00am to 8:30pm.

m. Cleaning discharged rooms will be the 1st priority. The contractor will be provided a tracking sheet listing bed cleaning times, and other duties performed.

n. The Contractor must be able to turn a room over to acceptable standards in less than 2 ½ hours.

o. The Medical Center will provide the necessary cleaning equipment and cleaning chemicals.

8.0 CONTRACTOR STAFF SUPERVISION & REQUIREMENTS:

8.1 Key Personnel/Supervision: The contractor shall provide sufficient management to ensure tasks are performed efficiently, accurately, on time, and in compliance with the requirements of this Statement of Work. The contractor shall provide sufficient contract service providers experienced in the conduct of similar hospital operations. Key personnel consist of the Project Manager, Assistant Project Manager and Site Supervisors. Project Manager or Assistant Project Manager will be onsite Monday through Sunday 7:30 AM to 4:00 PM to ensure proper oversight. The Project Manager or Contractor Appointee will report to the COR and/or POC Monday through Friday, on a daily basis, or as needed for emergencies.

8.2 Availability of Key Personnel: The Project Manager shall be available to meet with the COR and/or POC on site during the agreed upon work hours within one hour of notification. The contractor shall provide the COR and/or POC with phone numbers for the Project Manager/ Assistant Project Manager and the Housekeeping Supervisor/s during duty and non-duty hours (to include evenings, holidays, and weekends). After duty hours, the Project Manager/ Assistant Project Manager and/or Housekeeping Supervisor/s shall be available on site within two hours of notification in cases of emergencies.

8.3 Roster: The Contractor shall establish a roster of employees for use during the contract period. The roster shall list the name and job title of each Contractor. The Contractor shall provide a copy of the personnel roster, alternates, and changes thereto to the COR and/or POC. The contractor shall submit updates to the written updated personnel roster to the COR and/or POC as changes occur until the end of the contract period. Employees not listed will not be allowed to work in the facility. The Contractor shall provide, to the COR and/or POC, a Daily Roster of FTEs per site that will include the location/area, shift, and total number of labor hours worked on a weekly basis.

8.4 Backup Employees: The Contractor shall ensure that sufficient backup contractors have experience cleaning a health care facility, VA background checks and completed VA Information Security Awareness, VHA Privacy Policy Training. Contractor is responsible for all work, even if personnel call in sick or don’t show up.

8.5 Communication: All Contractors must be able to communicate with the COR and /or POC. Contractor Staff must be able to read, write, speak, and understand the English language to ensure the effective administration of this contract and accurate ordering of work.

8.6 Standards of Conduct:

a. While on duty and executing the specifications of this contract, Contractors are prohibited from using and/or possessing alcohol, non-prescription drugs, and firearms. Non-compliance with this requirement, confirmed by the COR and/or POC, shall be grounds for immediate removal of the Contractor employee from the VA and barring the individual from performing further work under this contract. All contractors will be required to provide customer service consistent with that of the VA’s mission. The COR and/or POC may render notice for the immediate removal of any Contractor Management, Supervisor, or Contract Employee in the event of a conflict or misconduct with any VA facility employee.

b. The Contractor shall maintain satisfactory standards of competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to the personnel as may be necessary. The contractor shall ensure personnel do not disturb papers on desks, open desk drawers or cabinets, or use government telephones, except as authorized. The Contractor shall take prompt, appropriate action in all instances of employee misbehavior that may reflect adversely upon the Government. The Contractor shall furnish to the CO, COR, and/or POC a written report of disciplinary action taken in those instances where an infraction of a Government regulation has been reported and substantiated. Termination of contractors that violate confidentiality (patient and staff), privacy, safety, security, EEO, media/photo (i.e., cannot take photos or voice recordings), patient abuse and customer service violations. Contractor shall be aware and abide by HIPPA to ensure patients privacy is maintained.

8.7 Miscellaneous: Contractor personnel shall not consume food, snacks, drinks, or tobacco products except during specified break periods in appropriate designated break/smoking areas only. Cell phone usage related to work issues/emergencies is authorized. Personal cell phone usage should be limited to breaks and lunch periods with the exceptions of emergencies. Emergent personal phone calls are acceptable but should not interfere with patient care and Contractor employees should be mindful of their surroundings. Unauthorized smoking, eating, theft, sexual activity, or pilferage by Contractor personnel shall constitute adequate cause for the Government to require that the Contractor immediately remove the offender(s) from employment on the medical facility premises for the duration of this contract. The Contractor shall provide the COR and/or POC a schedule of employee break times per site per shift. The Contractor is responsible to ensure all employees remain working in assigned areas when not on break. Housekeeping Carts are not to be left unattended in front of restrooms, entrances, or in any area outside of where the contract employee is working.

9.0 UNIFORMS:

9.1 Type of Uniform: All Contractors shall wear uniforms, including pants and shirts which are clearly distinguishable from other VA uniforms currently in use. The uniforms shall be worn as designed by the uniform manufacturer.