DRAFT PWS for Wifi Internet Services at Aviano Air Base Italy 23 Mar 2023.docx

DRAFT

PERFORMANCE WORK STATEMENT

for

WIFI & Internet Services

At

Aviano Air Base, Italy

14 March 2023

1.0 SCOPE

2.0 APPLICABLE DOCUMENTS

3.0 GENERAL DESCRIPTION

4.0 SCHEDULE

5.0 CONTRACTOR PROFESSIONAL SERVICES AND RESPONSIBILITIES

6.0 GENERAL WORK PROVISIONS

7.0 PROCUREMENT

8.0 WEBSITE INTERFACE

9.0 TESTING AND ACCEPTANCE

10.0 INSTALLATION

11.0 SITE SURVEY

12.0 POINTS OF CONTACT (POC)

13.0 CUSTOMER SUPPORT

14.0 ADDITIONAL REQUIREMENTS

15.0 SAFETY REQUIREMENTS

16.0 AS-BUILT DRAWINGS

17.0 DELIVERABLES

PERFORMANCE WORK STATEMENT

BACKGROUND

Aviano Air Base is home to the United States Air Force Europe (USAFE) 31st Fighter Wing. The base’s infrastructure includes a separately located points of presences and a Quality-of-Life Wireless network call “Wyvern Net.”

1. SCOPE

This PWS is for a contractor to install commercial internet pipe to already installed wireless access points and/or provide wireless internet service for up to 165 buildings on Aviano Air Base, Italy. This service will be provided initially to all buildings listed in Appendix A (Phase 1) and Appendix B (Phase 2) of the Performance Work Statement as well as subsequent buildings added to the appendix upon Government request. This requirement will allow for stand-alone computers and media devices to connect to a wireless access point and have unrestricted internet access.

Furthermore, this requirement requires the inspection, preventative maintenance, restoration, and repair of the US Government owned Wireless network listed in the PWS, located in various buildings on Aviano Air Base. The Contractor shall furnish all personnel, equipment, tools, materials, supervision, transportation and all other items and services necessary to accomplish the requirements listed in the PWS. The SCXC office is the contractor’s primary point of contact for work related matters. The 31st Contracting Squadron, Contracting Officer, is the only authorized individual to address contractual matters.

2. APPLICABLE DOCUMENTS:

Unified Facilities Criteria, https://www.wbdg.org/ffc/dod/unified-facilities-criteria-ufc Federal Standard for Test Plan, DI-NDTI-80566A Federal Standard for As-Builts, DI-DRPR-80151A Federal Standard for Status Reports, DI-MGMT-80368A Federal Standard for Meeting Minutes, DI-ADMIN-81505T Federal Standard for Test Report, DI-QCIC-80512

3. GENERAL DESCRIPTION:

The contractor shall provide all design, labor, equipment, and materials to install infrastructure for the wireless system. In addition, the service for internet service must be provided. The Contractor shall provide a list of all components installed per this project, as well as a list of the components removed if any. Project will provide the wireless internet access to stand-alone computers and media devices.

3.1 The following is a summary of work for existing Access points in Appendix A & B:

3.1.1 Install equipment/cabling needed to provide wireless capability to buildings via a business internet leased line. The contractor is required to connect existing Wifi networks to a pipeline based on speeds listed in paragraph 3.1.2.

3.1.2 Provide users a price of connecting at 25, 50, 100 and 200 Mbps connection options with zero cap and prices with unlimited data or better wireless internet service to their buildings or Quality-of-Life networks. Users will have the option to decide what speed they will pay for based off the CLIN listing. As future technologies become readily available, thereby affording greater bandwidth and speeds, the Contractor shall inform SCXC of additional options above the 200 Mbps standard. If desired, a contract modification shall be processed to include the newest options.

3.1.3 There should be enough access points to ensure that the office is saturated (100% coverage) with a wireless signal except for classified or secured areas.

3.2. Maintenance of our “Wyvern Net” network

3.2.1 Semi-Annual Inspections and Maintenance: The Contractor shall provide all labor, tools, equipment, and transportation for conducting a full semiannual inspection, operational check, and preventative maintenance program of the Quality-of-Life equipment listed in the PWS to include:

3.2.2 A full visual check of all Access points and Control unit.

3.2.3. Semi-Annual Inspections and Maintenance will be performed during normal working hours, 0730 – 1630, Monday through Friday. The Contractor will provide the relevant SCXC office with scheduled dates and times for semiannual inspections and maintenance 30-days in advance. After semiannual inspections and maintenance are conducted by the Contractor, a completed performance assessment report with associated findings and status of all Access Points and head end systems will be provided to the SCXC office within fourteen (14) working business days. Any labor and associated costs for the restoration or repair of broken or damaged equipment identified by the Contractor during semi-annual inspections and maintenance shall be processed in accordance with Service Calls and Spare Parts paragraphs 3.3 and 3.4 below.

3.3 Service Calls for maintenance:

3.3.1 The Contractor will provide service calls to repair, restore, and replace parts identified as broken, damaged, or severely degraded during semi-annual maintenance inspections.

3.3.2 Service calls for required repairs identified during semi-annual maintenance inspections will require a resolution time of up to ten (10) business days.

3.3.3 Repairs identified during service calls will require an on-site response time of ten (10) business days. Prior to the Contractor commencing a service call for either circumstance identified above under 3.3.1 and 3.3.2, advance notice will be provided by the Contractor to the 31 CS/SCXC of the estimated amount of time that is expected to perform the associated repairs, restoration, and/or replacement of the wireless systems. The notice by the Contractor shall be provided in writing to the SCXC office and contain the extent of repairs and/or restoration required to the associated wireless system(s), and a time estimate on an hourly basis (i.e., # of hours anticipated to complete the service call). Prior to the Contractor commencing work for any service call, written approval must first be provided by the 31 CS/SCXC or their designated official. Written approval must be documented at least in email format.

3.4 Equipment and Parts

3.4.1 All reimbursable parts purchased by the Contractor for repairs subject to maintenance and call-out service must match existing components or equivalent specifications. Before the Contractor orders any new parts required to maintain, repair, restore, and/or replace any components of the listed Wireless systems, the Contractor shall provide a cost quote to the SCXC office. The quote shall consist of the listed parts required and respective cost specific to the part(s) that are required to maintain or repair the Wireless systems. The quote shall be valid for up to ninety (90) calendar days from its submission to the SCXC office. Prior to the contractor ordering any spare parts, written approval must first be provided to the SCXC office.

3.5 Network expansion

3.5.1 The Wireless network is an expanding network, and the successful Contractor can provide quotes against this contract to add new locations upon 31 FW request. All quotes must be provided to SCXC office for approval.

3.5.2 For network expansion there should be enough access points to ensure that the designated location is saturated (100% coverage) with a wireless signal unless in some circumstances where there are classified and/or secured locations.

3.5.3 For locations under other extant contracts, the plan is to migrate over to this contract at the end of their current period of performance. The Contractor shall plan all aspects of the transfer to the current standard of performance. If this requires additional funding, the Contractor shall plan all technical aspects of the transfer to the current standard of performance. If this requires additional material or funding, the Contractor shall deliver the List of Materials (LoM) to SCXC for consideration.

3.5.3.1 The Contractor will determine if the reuse of extant equipment is in the best interest of the customer, or if new equipment will be required to install to standardize the network. All removed equipment, from other contracts, shall be delivered to the customer, for control purposes.

4. SCHEDULE:

4.1 Contractor shall have approved drawings (As Builts and Topology) and submittals for all materials prior to any new work or installation of equipment, including accessory items. All work must comply with environmental laws and regulations. Additionally, there needs to be CE-marked wireless access points. No contractual changes will be allowed unless a contract modification is processed and released. The Contractor shall prepare and deliver an integrated master schedule detailing program activity, in accordance with CDRL A002. The Contractor shall baseline the project schedule/plan upon Contractor and Government agreement. In addition, the Contractor shall identify any changes to the schedule by providing an updated schedule no later than ten (10) business days prior to any marked change. The Contractor shall include justification and requests for approval for all schedule modifications and provide documents to CONS and SCXC.

5. CONTRACTOR PROFESSIONAL SERVICES RESPONSIBILITIES

5.1 General. The Contractor shall provide a commercial internet service that will enable its users to connect and access internet sites. A location should immediately begin to broadcast internet service once it has been setup and formally accepted. Completed system must adhere to all Air Force and base installation practices, USAF/DoD regulations, Unified Facilities Criteria (UFC) and applicable industry standards. The network components shall be fully compliant with Section 889(a)(1)(B) which prohibits executive agencies from entering a contract with an entity that uses any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. It must be compliant with Italian law regarding privacy, misuse, and interception. Any work deemed not to be compliant shall be re-accomplished at the Contractor’s expense. The Contractor shall provide coverage maps to show the reaches of each access point.

5.2 Cabling. The Contractor shall coordinate any needs for cable connectivity through 31 CS/SCXC.

5.3 Wireless Access Points. The Contractor shall provide wireless access points that are powered over Ethernet (802.11g)

5.3.1 Bandwidth. The Contractor shall provide a minimum bandwidth of 25Mbps at any location. The Contractor shall provide a bandwidth in accordance with the selected plan.

5.4 Content Filtering. The Contractor shall provide the ability to block access to certain sites such as Pornography sites and Gambling Sites. The specific categories and sites will be provided by the Airforce to the Contractor upon award. Designated points of contacts will have the ability to contact the Contractor to add/remove certain sites from being blocked by the content filter. The content filter should also have a customizable banner that users of the wireless system would have to accept before using the wireless system. The Airforce would provide the message that the Contractor will use for the content filter term of usage agreement.

5.5 Maintenance Support. The Contractor shall provide a 12-month warranty of newly installed equipment and access points, active once the network has been formally accepted by the base, that provides maintenance on the system when there is a component failure. There shall be a 10-business day response time for on-site maintenance to fix a failed system component (during normal business hours (7:30 a.m-4:30 p.m. M-F)). This support shall be included with this Agreement and will be provided at no additional cost. Any emergency support request shall be worked within 48 hours through a company regular hours phone number or after-hours support number that will be provided to 31 CS/SCXC.

6. GENERAL WORK PROVISIONS:

6.1 The Contractor must possess the critical qualifications, skills. and ability to proficiently perform the tasks, operations, and functions required to maintain the Wireless network.

6.2 Work Schedule. Semiannual inspections and service calls are to be conducted during normal working hours Monday to Friday, 0730 to 1630, in coordination with the 31 CS/SCXC office. Work schedule will be formatted in accordance with the federal standard of DI-ADMIN-81505T and tracked under CDRL A002.

6.3 Site Storage and Waste removal. The Contractor shall provide all storage/disposal of all equipment and materials needed to maintain the Wireless network, to include waste. The contractor shall leave the work sites in a clean and orderly manner upon completing maintenance. Equipment, materials, and supplies shall be stored/disposed of to maintain a secure and safe work site. The Contractor shall dispose of all unusable equipment at no cost to the US Government and IAW Italian laws and regulations. This includes all laws and environmental regulations pertaining to battery disposal or recycling in Italy.

6.4 Safety. During all phases of the project, adhere to all applicable and Italian safety requirements.

6.4.1 The Contractor shall be responsible for ensuring all personnel engaged in the performance of this contract observe all host country laws concerning safety and in particular D. lgs. 81/2008 and latest reviews. Contractor shall consider in advance interference hazard through a preliminary assessment plan: the DUVRI - Documento Unico per la Valutazione Rischi da Interferenze shall be coordinated with 31 FW/CCPP Base employees safety representative (Phone 0434 30 5709), in accordance with Legislative Decree 81/08.

6.4.2 Contractor shall develop a site-specific plan for operational safety (POS - Piano Operativo di Sicurezza) in accordance with Legislative Decree 81/08, prior to starting planned work activities. Employees training certificates shall be included in the POS documents.

6.4.3 Contractor's representatives shall receive a safety briefing during the pre-performance conference from Base 31 FW/SEG Occupational Safety Office. Electronic copy of POS will be provided to 31 FS/SEG (Phone 0434 30 4817).

6.5 Quality Assurance. The Contractor shall provide quality assurance support for the entire life of the project. This support shall assist the government representative in performing random spot checks and in performing the system acceptance tests. Contractor QA and Government Representative shall be responsible for identifying deficiencies and/or discrepancies throughout the life of the project. A weekly report (soft copy) shall be submitted indicating project progress/statuses and listings any deficiencies/discrepancies found and actions to correct them. Formatting of weekly status report will be in accordance with federal standard DI-MGMT-80368A and tracked under CDRL A003.

7. PROCUREMENT

7.1 The Contractor shall purchase, with government approval, all equipment, and accessories necessary for the execution of this project according to the applicable List of Materials (LOM). The equipment will be owned by the Air Force and the Contractor will be responsible for the maintenance of the equipment whilst in warranty.

8. WEBSITE INTERFACE

8.1 The 31st Fighter Wing, “Wyvern Net” Wireless network shall be controlled by a network monitoring device of Contractor choice and 31 CS/SCXC approval. Additionally, options must also be available in English, for US Monitoring capability.

8.2 Contractor will provide metrics on monthly service usage (i.e., peak hours of usage/how many users/ upload/download/) to be utilized for modification of the contract or renewal. Metrics will be available on the website, available for customer download.

8.3 The successful contract will be required to perform 2 hours per month of system preventative maintenance on installed equipment (i.e., run system status reports and manage server logs and delete when monthly). Contractor will report on high usage clients/customer who downloads over 2GB per week. The Contractor will provide a list of high users to 31 CS/SCXC office and when instructed, the contractor will block users from the network.

9. CHANGE CONTROL PROCEDURES

9.1 The Government may request changes in or additions to the work being provided here under by written modification to the Contractor by a warranted contracting officer. Contractor will comply, to the extent feasible, with such requested changes. Should the contractor determine that such changes cause an increase or decrease in the cost of, or time required for performance of the work, contractor shall advise contracting officer thereof. The customer requested changes shall not become effective, until agreed upon and executed by the Contractor and contract officer. The Contractor will begin work in responses to the Government’s requested changes upon receipt of the written modification, a modified Agreement, and Addendum to the PWS for additional work.

10. INSTALLATION

10.1 The Contractor shall provide all equipment and supplies necessary to support this requirement. The Contractor shall provide a list of all components installed per this project, as well as a list of the components removed if any.

11. TESTING AND ACCEPTANCE

11.1 All testing and acceptance will be detailed and outlined in a Telecommunications System Installation Plan (TSIP) and delivered to 31 CS/SCXC within 45 days of contract award. The TSIP will be written in accordance with the federal standard DI-NTDI-80566A and tracked under CDRLs A005 and A006.

11.1.1 Testing. The contractor will ensure installation is operational and meets all required commercial, local, and international industry standards, military instructions, standards, policies, guidelines, regulations and practices, and standards. The testing procedures will be provided in writing to the 31 CS/SCXC along with a copy of the outcome of the performed test.

11.1.2 Acceptance. The equipment shall operate with minimal failure after acceptance testing and activation of service. The Contractor shall provide all support necessary during this period to resolve any issues that may arise.

12. SITE SURVEY

12.1 No more than a 2-day site survey will be required and scheduled through the 31 CONS office upon vendor request. Provide a site survey report with allied support requirements, proposed install drawings, updated bill of materials, and coordination information to 31 CONS Contracting Officer.

13. POINTS OF CONTACT (POC):

13.1 Point of Contacts will be provided at time of award of the contract from the vendor as well as 31 CS POCs.

14. CUSTOMER SUPPORT:

14.1 Other than next-business-day fixes, customer support shall be available for troubleshooting, equivalent to that of standard commercial practices.

15. ADDITIONAL REQUIREMENT:

15.1 All work area shall be kept as clean as possible during working hours. Debris will not be allowed to accumulate on work site. All debris will be deposited in an authorized container supplied by the Contractor.

16. SAFETY REQUIREMENTS:

16.1 The Contractor shall meet with the base safety officer immediately upon arrival on site for review of the specific safety requirements prior to installation.

17. AS-BUILT DRAWINGS:

17.1 The Contractor shall provide as-built drawings and Topology for the installed equipment to include where and how they connect/interface with each other and existing base systems, these are also to include picture of the equipment and connections. As-builts will be formatted in accordance with federal standard DI-DRPR-80151A and CDRL A001.

18. DELIVERABLES:

18.1 All deliverables are subject to Government approval and acceptance. They shall meet professional standards and the requirements set forth in this PWS. All deliverables shall be produced using recommend software tools/versions as accepted by the Government. The Contractor shall submit the following deliverables: