DRAFT_PWS_Folsom_Security_Force_2024_1.pdf

Performance Work Statement

FOLSOM DAM LAW ENFORCEMENT AND SECURITY SERVICES

1.0 Background

The United States Department of the Interior, Bureau of Reclamation (Reclamation), Mid-Pacific Region, has a requirement for well-trained, highly capable, law enforcement and security services at the Folsom Dam facility. Folsom Dam is located near Folsom California located 20 miles east of the state capitol, Sacramento. The facility supports 250 federal employees, 200-500 contractors depending on construction activity at Folsom Dam, and approximately 2 million annual visitors to the recreation area adjacent to the dam. Folsom Dam is considered a National Critical Infrastructure (NCI) which is an asset so vital to the United States that its systems, and networks, whether physical or virtual, that their incapacitation or destruction would have a debilitating effect on security, national economic security, national public health or safety, or any combination thereof. Reclamation has determined that the criticality of the facility necessitates a professional, high-caliber level of law enforcement and security services capable of addressing specified threats to protect Reclamation assets, visitors, and personnel.

An effective force will enforce State and local laws and ordinances, observe and report suspicious activity to Reclamation and local agency intelligence channels, augment existing physical security counter measures, to deter, detect/assess/report, delay, and deny unauthorized activity at Reclamation sites, and will assist the emergency response in accordance with contract parameters, as well as local, county, state, and federal laws, regulations, and restrictions. Assigned officers will be working very closely with Reclamation facility management, local, state, county, and federal Law Enforcement agencies. They are expected to protect the critical assets, employees, and visitors from damage, destruction, or harm to human life by a determined adversary. In their day-to-day functions, law enforcement officers (LEOs) and security officers (SOs) are expected to communicate verbally with visitors as necessary to perform their job and provide answers to questions and maintain a secure and safe environment.

2.0 Scope

The Contractor shall provide all management, supervision, labor, dispatchers, training (unless otherwise specified within this PWS), equipment, transportation, supplies, licenses, permits, certificates, insurance, pre-employment screening for all individuals assigned to work under this contract. The Contractor shall provide highly trained, equipped armed security officers with knowledge, skills, and abilities in infrastructure protection, to protect assets, employees, and visitors within the Folsom Dam area of responsibility.

The Contractor will also provide 24/7 uniformed law enforcement services to the Folsom Dam complex and associated assets as well as enforcing the criminal statutes of the State of California and appropriate political subdivisions (e.g., counties, municipalities).

The contractor must accommodate events such as employee leave statuses, out-of-service training, and temporary additional services (e.g. changes in Homeland Terrorism Advisory System (HTAS) level or other unforeseen non-emergency or emergency situations). The Contractor shall maintain an appropriate number of trained, certified, and equipped personnel and supplies for sustained emergency services, e.g., natural disasters, civil disturbances, or other unanticipated events.

The contractor shall work closely with appropriate local, state, and federal entities to facilitate security needs.

All services provided under this contract by the Contractor shall NOT be considered within the scope of federal employment and, as such, none of the benefits of federal employment will be conferred under this contract.

3.0 Type of Contract

The Government will award this requirement as a Firm Fixed Priced Contract.

4.0 Period of Performance

The period of performance shall be for one (I) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year: October 1, 2023-September 30, 2024

Option Year 1: Oct 1, 2024- September 30, 2025

Option Year 2: Oct 1, 2025-September 30, 2026

Option Year 3: Oct 1, 2026 - September 30, 2027

Option Year 4: Oct 1, 2027 - September 30, 2028

* Note: In accordance with 52.217-8 Option to Extend the Term of the Contract, the government has the unilateral right to extend the term of the contract in accordance with conditions set forth in the clause *

5.0 Administrative Information

5.1 Recognized Holidays:

* Contract is required to provide security services on ALL Holidays *

New Years Day Memorial Day Columbus Day Martin Luther King Day Juneteenth Veteran’s Day President’s Day Independence Day Thanksgiving Easter Labor Day Christmas

5.2 Operations

The contractor is responsible for providing Law Enforcement and Security Services 365 Days a year, 24 hrs. per day. The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

5.3 Place of Performance

The work to be performed under this contract will be performed at Folsom Dam and Power Plant, 7794 Folsom Dam Road, Folsom, CA which includes all concrete dams, two earth dams, three earth dikes, industrial facilities, and administrative areas involved in the operation of the dam, power plant, and vicinities within contractor's jurisdiction.

5.4 Contractor Personnel Security and Suitability Requirements

Performance of this contract requires contractor personnel to have a federal government-issued Personal Identity Verification (PIV) credential before being allowed unsupervised access to a DOI [facility and/or information system). The Contracting Officer's Representative (COR) or Contracting Officer's Technical Representative (COTR) will be the requesting official and will arrange with a DOI Access Card Sponsor for personal identity verification and DOI Access Card issuance.

At least two weeks before start of contract performance, the Contractor must identify all contractor and subcontractor personnel who will require [physical and/or logical] access for performance of work under this contract. Physical Access means routine, unescorted or unmonitored access to nonpublic areas of a federally controlled facility. Logical Access means routine, unsupervised access to a Level 3 or 4 federally controlled information system. The Contractor must make their personnel available at the place and time specified by the COR/COTR or DOI Access Card Sponsor to initiate screening and background investigations.

The following forms and inquiries, or their equivalent, will be used to initiate the credentialing process:

• OPM Standard Form 85 or 85

• OF 306

• National Criminal History Check (NCHC) (local procedures may require the fingerprinting to done at a police station; in this case, any charges are to be borne by the contractor)

• Release to Obtain Credit Information

• PIV card application (web-based)

Before starting work under this contract, a National Criminal History Check (NCHC) will be initiated to verify the identity of the individual applying for clearance and to determine the individual's suitability for the position. If the NCHC adjudication is favorable, a DOI Access Card will be issued for that individual. If the adjudication is unfavorable, the credentials will not be issued, and the contractor must make other arrangements for performance of the work. In the event of a disagreement between the Contractor and the Government concerning the suitability of an individual to perform work under this contract, DOI shall have the right of final determination.

Contractor employees must give, and authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitability determination. Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government personnel may contact the contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor must ensure they are available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. In that case, the contractor must provide the COR/COTR with documentation that supports the individual's credentialed status.

Contractor employees who have been successfully adjudicated will be issued DOI Access Cards, which must be activated at a USAccess Credentialing Center. Those Contractor employees not located within a reasonable travel time of a USAccess Credentialing Center wi11 be screened and issued alternate credentials, such as temporary access badges.

During performance of the contract, the Contractor must keep the COR/COTR apprised of changes in personnel to ensure that performance is not delayed by compliance with credentialing processes. Cards that have been lost, damaged, or stolen must be reported to the COR/COTR and Issuing Office within 24 hours. If reissuance of expired credentials is needed, it must be coordinated through the COR/COTR.

At the end of contract performance, or when a contractor employee is no longer working under this contract, the Contractor must ensure that all identification cards are returned to the

COR/COTR.

This requirement must be incorporated into any subcontracts that require subcontractor personnel to have routine unsupervised access to a federally controlled facility for more than 180 calendar days or any unsupervised access to a federally controlled Level 3 or 4 information system.

5.5 Post Award Conference/Periodic Progress Meetings

The post award conference will be held within 14 days of award. In addition, the contractor, CCAO management, and Regional Office staff will hold quarterly meetings to discuss contract issues. The Contractor may request additional meetings with the COR or NCI Security Officer, or Regional Special Agent at any time to resolve issues.

5.6 Contractor Key Personnel

The Contractor will provide an on-site law enforcement supervisor with overall responsibility for the security and law enforcement operation with means for Reclamation management to contact that person on a 24/7 basis.

5.7 Identification of Contractor Employees

Contractor employees will wear approved uniforms either by California Bureau of Security

Investigation Services (BSIS) standards and/or POST requirements while performing duties under this contract. In addition, all officers will be given government issued PIV and site-specific identity cards and will wear them while performing duties as assigned.

5.8 Contractor Travel

All travel costs will be borne by the contractor unless it's preapproved by the Contracting Officer.

5.9 Training

1. Responsibility for Training

a) The Contractor is responsible for conducting and paying for all mandatory training, certifications, re-certifications, and continuing education required to meet California POST requirements in addition to all training required to maintain proficiency in assigned firearms and less lethal options according to contractor policy.

b) Reclamation is responsible for providing all site-specific orientation or safety training to Contractor personnel assigned to this contract.

c) Training facilities will be provided at no cost to the other party by each responsible agency or can be shared on case-by-case needs and agreement between the parties.

2. Training Records

a. The Contractor shall provide written certification to Reclamation semi-annually stating that each full-time or part-time officer assigned to work on this contract is qualified on all assigned weapons and has met all continuing requirements for POST certification. A date of qualification will be shown for each officer. The COR reserves the right to review all training records upon request.

3. Training Requirements Minimum requirements for all LEO's and SO's:

o Certified by POST requirements under California Penal Code 832 o Completion of a POST approved course in Basic Tactical Handguns o Completion of a POST approved course in Tactical Rifles. Non-POST courses of instruction may be used for this requirement if shown to be equivalent.

o Completion of POST qualification courses on all less lethal weapons to be carried by

LEOs and SOs.

o At least 8 hours of instruction on tactics and procedures to be used during an active shooter situation o Completion of classes in each of the following areas:

• Building Entry and Search Techniques

• Officer down and Self Aid-Buddy Care

• Tactical operations during low light conditions

• Contacting suspicious vehicles and persons o User level training for Aerial Armor drone detection software and phone application.

Additional training requirements for all LEOs and SO's performing mobile patrol/critical area overwatch:

• Advanced Officer Training (POST or equivalent) o Firearms 4 hours biennially o Arrest Control 4 hours biennially o 1st AID/CPR/AED 10 hours biennially o Vehicle Operations 8 hours biennially o Tactical Handgun Advanced o Incident Response to Terrorist Bombing o Prevention and Response to Suicide Bombing Incidents

Officers assigned to duties outlined in Paragraphs 8.0d(l)b and/or 8.0d(l)g below also require:

o All officers performing duties as EACCS operators in the Security Control Center will complete in-person training on the current Video Management and Access Control software used.

5.10 Deliverables

Deliverable Items Submission Deadline Dailv activitv log: Within 24 hours

Security incident report Within 24 hours of incident occurrence

6.0 Government-Furnished Property

6.1 Services

The Government will provide the following:

• System administration and physical maintenance for the Reclamation Access Control and Intrusion Detection System (RAIDS), vehicle barriers, and fencing.

• Maintenance for all Reclamation provided facilities and utilities used by the Contractor.

• Administrative services required to issue government required identification such as PIV cards and Folsom Dam identity cards.

• Access to the CCAO Operations and Maintenance (O&M) radio frequency.

6.2 Facilities

The Government will provide:

• Building 010 which includes showers, locker rooms, briefing rooms, a break room, storage space, and offices.

• The Security Control Center (SCC) building

• Building 001 at the front gate.

• An observation post on top of the main dam structure.

• A detached wooden utility storage shed located within the security perimeter behind Building

010.

6.3 Utilities

• Power and communications lines to all points of the installed RAIDS system and security barriers.

• All utilities (power, water, sewer, and phones) to the buildings listed above.

The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

6.4 Equipment

• A functional RAIDS system covering the main dam, auxiliary spillway, earth dams and dikes, and critical areas of the facility.

• Computers and monitors necessary to operate the RAIDS system.

• A security barrier (fencing) at each end of the main and auxiliary spillways.

• Functional K-12 rated vehicle barriers covering approaches to the main dam, earth dams and dikes, and auxiliary spillway.

• A copier/scanner for reports and logs.

• Keys to buildings, gates, locks, etc.

• Additional equipment as determined necessary by the contractor and contracting officer to successfully perform security services at Folsom Dam.

• A functional system to detect Unmanned Aerial Systems (UAS), also called drones

6.5 Materials

The Government will provide post award

• One copy of the Folsom Dam Site Security Plan (CUI)

• One copy of the CCAO Access and Key Control Policy (CUI)

• One copy of the CCAO Emergency Action Plan (CUI)

• One copy of the CCAO Occupant Emergency Plan (OEP) for each security post

7.0 Applicable Publications

The Government may provide post award

• Departmental Manual (DM) Part 444, Chapter 2: National Critical Infrastructure and Key

Resource Security, (FOUO) 4/7/06

• Reclamation Manual Directives and Standards (D&S) SLE O1-0 I: Personnel Security and

Reliability, 10/18/16

• Reclamation Manual D&S SLE 02-01: Identifying and Safeguarding Controlled Unclassified

Information, 12/29/17

• Reclamation Manual D&S SLE 03-02: Facility Security, 05/09/17

8.0 Contractor Performance Objectives

It is Reclamation's expectation that all the following primary objectives are met during performance.

a. Provide continuous courteous, professionally trained, armed, uniformed law enforcement and security services to Reclamation.

b. Contractor will initiate contact, investigate crimes within the Folsom Dam Facility and vicinity within its jurisdiction. Contractor shall forward reports to District Attorney for prosecution and/or immediately coordinate w/ the RSA who has the first right of refusal.

c. Use training, critical reasoning skills, and applicable law enforcement jurisdiction to deter, detect/assess/report, delay, and deny unauthorized activity (specified in approved post orders), as well as to respond to, and support recovery from (as defined below) such activity. This may include, but is not limited to, support to preclude or prevent:

• Injury or life loss onsite from industrial accident or malicious activity

• Life loss downstream/upstream of the facility due to unauthorized manipulation of site equipment, controls, or assets

• Endangerment or loss of life to visitors, public persons, or proximal population resulting from unauthorized activity

• Interruption or loss of services and/or degradation of mission capability resulting from:

o Physical damage to assets/property/employees o Unauthorized manipulation or mis-operation of site equipment, controls, or assets o Unauthorized access or proximity to mission critical assets o Loss of system integrity through other means

• Vandalism, trespassing, theft, or other opportunistic unauthorized activities

• Unauthorized disclosure of sensitive information

• Pre-operational surveillance of the site by malicious actors (terrorist and/or criminal)

The Contractor shall:

I. Provide a force with the following baseline capabilities:

a. At least one armed, sworn California POST certified law enforcement officer with a fully equipped police vehicle on site always.

b. Staff the SCC or observation post always with an officer fully trained and proficient in video management and intrusion detection/access control software, security camera operations, vehicle barrier operations, communications procedures, and basic RAIDS troubleshooting and recovery.

c. Staff an entry control point to Folsom Dam 0600-1800 Monday through Friday to screen visitors and vehicles entering the facility.

d. Maintain the ability to screen up to 20 vehicles per day for explosives.

e. Maintain the ability always to detect and deny intruders into critical areas.

f. Maintain the ability to perform mobile patrols of the entire facility and perimeter to contact and interview suspicious individuals.

g. All LEOs and SOs will have the ability to use Aerial Armor UAS detection software and phone applications. This software will be loaded onto Sheriff’s CLETS terminals in the patrol vehicles and mobile phones assigned to LEOs and SOs.

h. At least one officer per shift shall be trained in, and maintain, California Law Enforcement Telecommunication System (CLETS) and National Crime Information Center (NCIC) access.

i. At least one LEO per shift will be certified as an advanced level Terrorism Liaison Officer or Terrorism Liaison Officer-Coordinator.

j. Provide sufficient on-site supervision and command/control for the force.

2. Determine scheduling approach for staffing needs as defined above. This includes schedules for shift change, surge times for screening activities, special/unplanned events, and non-duty hours without degradation of protection standards. This also includes armament/equipment issue and turn-in procedures.

3. Develop, coordinate, and implement a standard of training and an annual training plan for required tasks and skills that meets all contract, local, state, and federal requirements.

4. Develop, coordinate, and integrate emergency and contingency response protocol that includes recalling and arming off-duty personnel and coordinating with first responders to address Government defined emergency situations.

5. Develop a comprehensive reporting protocol to include daily patrol/CAD log, timely incident reports, weekly staffing updates, and/or other needs as determined by the government. Reports shall be clearly articulated in English.

6. Ensure compliance with Federal and California POST Standards for any weapons/less lethal equipment that the contractor proposes be stored on site.

7. Develop a detailed plan to deter, detect, delay, deny, stop, and assist the response and recovery of all unauthorized activities.

8. Effectively control and manage the issuance and retrieval of Folsom Dam visitor credentials in accordance with Government requirements to prevent and detect unauthorized access.

9. Contractor shall provide at least one certified K-9 law enforcement officer for 20 hours/week trained in explosives detection per California POST guidelines.

10. Identify, report, delay, or detain persons who engage in unauthorized activities within Folsom

Dam area of responsibility and notify law enforcement as applicable.

11. The Contractor shall provide a plan that defines medical and physical fitness standards and ensure that all uniformed employees meet the defined standards.

9.0 Tasks

The contractor shall provide all labor and equipment, to include proposed posts and staff coverage, to address all critical facility components. Specific post locations and hours are considered Controlled Unclassified Information (CUI) and will only be shared with individuals that have a verified need-to-know. Contractors must complete a non-disclosure agreement prior to receiving this information. The purpose of this contract is to ensure capabilities to deter, detect, delay, deny and assist with response and recovery to an unauthorized activity or attack.

a. The Contractor shall provide professional armed law enforcement, and uniformed security services to

Reclamation, in accordance with contract requirements, 24 hours a day, 7 days a week, 365 days a year. Such security services shall include but not be limited to:

I. Protect critical assets from attack

2. Control entrance to critical areas

3. Staff Fixed Posts

4. Staff an Entry Control Point to screen facility visitors and vehicles as required, except for Federal Holidays

5. Maintain law enforcement and security Roving Patrols

6. Effectively respond to a spectrum of situations ranging from trespassing to a variety of attacks

7. Monitor, report, and dispatch resources in response to electronic security system alerts

8. Develop and maintain a Key Control Plan for issued keys

9. Report and support government response to civil disturbance, emergency response and criminal acts

10. Provide immediate incident notification to pertinent government personnel as defined by the

COR.

11. Screen vehicles for explosives or other prohibited items entering critical areas as defined by

Reclamation

12. Perform access control duties at Folsom Dam

13. If needed, monitor, and maintain an arms room

14. Generate incident reports and provide to the COR

b. Contractor shall provide LEOs and SOs working under this contract will be physically dedicated to the

Folsom Dam complex, and its security mission. At a minimum, LEOs will be in uniform and driving a marked law enforcement vehicle. All LEOs will be armed in accordance with the contractor's arming requirements.

c. The contractor will provide the following law enforcement services on a 24/7 basis:

I. Enforce criminal laws and statutes of the state of California, County ordinances, City ordinances, and other appropriate statutes. LEOs will take appropriate enforcement actions to protect Reclamation property, employees, and visitors, and provide a visible deterrence to criminal or surveillance activity.

2. Investigate and/or contact suspicious persons or vehicles on or in the immediate vicinity of Reclamation property. Suspicious activities will be documented and reported to Reclamation's Regional Special Agent as soon as practical and the NCI Security Officer within 24 hours of occurrence.

3. Liaise with other federal, state, and local law enforcement agencies and share information regarding suspicious and/or criminal activities effecting Folsom Dam with Other appropriate law enforcement agencies, Reclamation RSA, Law Enforcement Fusion Centers, and the Joint Terrorism Task Force.

4. Provide regular and re-occurring communication with the Contracting Officer's Representative (COR), RSA, and NCI Security Officer on daily patrol activities, suspicious activities detected, and any enforcement actions or activities.

5. Provide armed LEO response to criminal activity or violent attack in accordance with the Contractor's Use of Force policy and applicable state and federal laws.

d. Prior to beginning work, the contractor shall demonstrate and ensure that the LEOs and SOs working under this contract are able to:

I. Demonstrate sufficient skills in the use of force.

2. Use a baton, pepper spray, and other less- lethal applications of force, and apply handcuffs or other restraining devices as needed to mitigate a threat. Officers must demonstrate proficiency in the use of these devices.

3. Read post assignments, produce reports, and respond to both routine and emergency dispatches/orders with precision and calm.

4. Apply verbal control techniques, including giving effective and clear directions in English to crowds or others failing to comply with established guidance.

5. Demonstrate the ability to run, sprint, lift/carry/drag/pull/push heavy objects, climb stairs and/or steep grades (when, for example, responding to emergencies, ensuring timely and complete facility evacuations, in pursuit of an individual, etc.), and doing so while wearing protective gear and weapons.

6. Physically engage violent or potentially violent individuals.

7. Defend and protect critical assets within the facility until the arrival of off-site response forces.

8. Demonstrate proficiency in the use of all assigned weapons.

9. Safely use a motorized vehicle in all weather and terrain conditions.

10. Make frequent contact with the public, law enforcement, and dispatch center via radio or telephone, requiring the ability to speak clearly and distinctly in English while remaining calm in stressful situations (for example, confrontations with angry, distraught, disturbed, or violent persons).

11. Provide trained and certified LEOs and SOs and the proficient use of post security equipment (such as magnetometers, X-rays, CCTV, etc.) that may emanate safe levels of electromagnetic radiation for multiple hours.

12. Perform counter-surveillance duties (e.g. watch a suspicious person or persons without raising concern with those persons, and adequately recording and reporting the results) and information in a timely matter, and take appropriate action to detect, detain, and if appropriate provide documentation to fusion centers, FBI join terrorism task force (JTTF), appropriate prosecutors and the RSA.

e. Personnel Requirements

The Contractor shall ensure that all its employees working on this contract are in a traditional patrol uniform that meets the standards defined by the contractor and approved by Reclamation.

LEOs and SOs working under this contract must meet the following qualifications:

I. LEOs must be certified as a Peace Officer per Section 830 and/or 830.1 of the California Penal Code or its functional equivalent.

2. SOs must be certified under Section 831.4 of the California Penal Code or its equivalent.

3. Pass his/her agency's firearms qualifications within the 6-month period immediately preceding contract award.

4. Re-qualify to use all issued service weapons in accordance with the contractor's firearms training policy and standards and approved by Reclamation.

5. Have no physical or mental impairments that will hinder performance as an LEO or SO.

6. Attend and successfully complete an orientation session developed by Reclamation.

f. Additional Temporary/Ramp-up Services - option for additional temporary services

The contractor shall provide all labor, equipment, and training, for temporary additional security services. Additional temporary/ramp-up services are defined as any work, requested, and authorized by the Government, which is not covered elsewhere in this Performance Work Statement. The Government will attempt to schedule requests for additional services at least 24 (twenty-four) hours in advance but reserves the right to request additional security services for emergency purposes with no advance notice to the Contractor. Historically these types of events have not occurred more than three times per calendar year. Additional Temporary/Ramp-up services include, but are not limited to:

1. Emergency or urgent situations. Additional guard services may be required for situations such as HTAS threat level increase, bomb threats, fires, natural catastrophes, civil disturbances, electrical power outages, or other large gatherings of people where a threat to life and property may exist.

2. Special events. Additional guard services may be required for planned special events, or where large crowd or traffic conditions are anticipated.

3. Unscheduled events/construction. Additional guard services may be required for unscheduled events or construction projects that require additional security due to unanticipated conditions.

The Contractor shall be required to provide additional fully trained and capable law enforcement and security forces within the time frame as directed by the CO/COR. The Contractor shall furnish all management, supervision, manpower, material, supplies, and equipment (except as otherwise provided by the Government), and shall plan, schedule, coordinate and ensure effective performance of all services described herein. The Contractor shall furnish manpower for temporary additional services ("TAS") for the Government's short term, non-recurring needs as well as for emergency and/or disaster related security guard services ("Emergency Guard Services") for the geographic area covered under this contract on an as needed basis.

The Contractor will develop a plan to provide the following temporary additional services/ramp up:

1. Provide an additional fully equipped LEO and vehicle within 4 hours of government request for a period of 30 days 24 hrs. a day 7 days a week.

2. Provide an additional fully equipped security officer within 8 hours of government request for a period of 30 days 24 hrs. a day 7 days a week.

3. Provide explosives screening for up to 60 vehicles per day for a 30-day period (0600-1800 Monday-Friday for construction work).

The Contractor shall ascertain how this reserve law enforcement and security guards shall be acquired and maintained. All reserve law enforcement and security guards shall meet the minimum qualification standards required in this Contract before working under this Contract.

10.0 Performance Assessment

Each phase of the work rendered under the contract is subject to Government inspection during any or all times of the Contractor's work and after completion of the tasks. The Government's Quality Assurance Surveillance Program (QASP) is not a substitute for the Contractor's quality control.

The Government will use systematic methods deemed necessary to ensure the Contractor's employees are in a constant state of awareness and readiness. These methods may include unannounced post checks, review of incident reports and patrol logs, reports from employees and visitors, and surveys of visitors regarding the guards' performance, including the guards' professionalism, courtesy, and knowledge of their assigned duties. In the event a serious breach of assigned duty by the Contractor's employee(s) is identified during a quality assurance exercise, the CO or COR will immediately contact the Contractor to discuss the Government's findings and the steps the Contractor shall take to correct the problem(s). The Government will develop a QASP based on the contractor's proposed quality assurance plan, which will be included as part of the proposal and award.