Draft PWS.pdf

ATTACHMENT 4 – PERFORMANCE WORK STATEMENT (PWS)

U.S. DEPARTMENT OF HOMELAND SECURITY (DHS)

U.S. IMMIGRATION AND CUSTOMS ENFORCEMENT (ICE)

OFFICE OF ENFORCEMENT AND REMOVAL OPERATIONS (ERO)

BALTIMORE (BAL), BOSTON (BOS), NEW YORK CITY (NYC), NEWARK (NEW), AND

WASHINGTON (WAS) FIELD OFFICE

ARMED/UNARMED GUARD TRANSPORTATION SERVICES

TABLE OF CONTENTS

RFP # Attachment 4 - PWS

SUBSECTION 1 – INTRODUCTION

1.1 OBJECTIVE 4

1.2 BACKGROUND 4

1.3 MISSION 4

1.4 PERFORMANCE WORK STATEMENT 5

1.5 TRANSITION-IN 5

1.6 DETENTION/TRANSPORT OFFICER PERFORMANCE 6

1.7 TRANSPORTATION 10

1.8 OPERATING CONTRACTOR OWNED VEHICLES 12

1.9 PRE-DEPARTURE & SECURITY CHECK FOR CONTRACTOR OWNED VEHICLES 12

1.10 REQUIRED DOCUMENTS 13

1.11 DEPARTURE SCHEDULING AND SECURITY 14

1.12 TRANSFER OF FUNDS, VALUABLES, AND PERSONAL PROPERTY 14

1.13 LOADING A CONTRACTOR OWNED VEHICLE 15

1.14 RESPONSIBILITIES EN ROUTE 15

1.15 VEHICLE COMMUNICATION 16

1.16 CONTRACTOR OWNED VEHICLE SANITATION 16

1.17 USE OF RESTRAINTS 17

1.18 EMERGENCY SITUATIONS 17

1.19 TRANSPORTATION OF FEMALES, AND MINORS 19

1.20 CONTRACTOR OWNED VEHICLE MAINTENANCE 20

1.21 RULES AND REGULATIONS 20

1.22 CONFLICTS OF LAWS OR STANDARDS 21

1.23 SURGE SUPPORT 21

1.24 DEFINITIONS 21

SUBSECTION 2 - GENERAL ADMINISTRATION, ORGANIZATION AND MANAGEMENT

2.1 STAFFING PLAN AND KEY PERSONNEL 26

2.2 MEETINGS 28

2.3 MONTHLY STATUS REPORT 28

2.4 TRANSITION-OUT 29

2.5 A-FILES/T-FILES 29

SUBSECTION 3 - PERSONNEL

3.1 EMPLOYEE CONDUCT 31

3.2 PERSONNEL QUALIFICATION STANDARDS 31

3.3 HEALTH REQUIREMENTS 32

3.4 REMOVAL FROM DUTY 32

3.5 TOUR OF DUTY RESTRICTIONS 34

3.6 DUAL POSITIONS 34

3.7 PERSONNEL RECORDS 34

3.8 UNIFORMS 34

3.9 IDENTIFICATION CREDENTIALS: 35

3.10 PERMITS AND LICENSES 35

3.11JUSTIFICATIONS 36

3.12 ENCROACHMENT 36

3.13 WORK REQUIREMENTS 36

3.14 STARTING AND STOPPING WORK 36

3.15 RECORD PRESENCE 36

3.16 CONTRACT RELIEF 36

SUBSECTION 4 - TRAINING

4.1 TRAINING 38

4.2 GENERAL TRAINING REQUIREMENTS 38

4.3 ON THE JOB TRAINING 38

4.4 REFRESHER TRAINING 38

4.5 SUPERVISORY TRAINING 38

4.6 PRISON RAPE ELIMINATION ACT (PREA) 39

4.7 PROFICIENCY TESTING 39

4.8 CERTIFIED INSTRUCTORS: 40

4.9 TRAINING DOCUMENTATION: 40

4.10 FIREARMS REQUIREMENTS: 40

SUBSECTION 5 - POST SECURITY AND CONTROL

5.1 GENERAL SECURITY AND CONTROL 42

5.2 RECORDS AND REPORTS 42

5.3 ESCAPES 42

SUBSECTION 6 - HEALTH, SAFETY AND EMERGENCY STANDARDS

6.1 DISTURBANCES AND SAFETY: 44

6.2 SEXUAL ABUSE PREVENTION AND REPORTING 44

6.3 INJURY, ILLNESS, AND REPORTS 45

6.4 PROTECTION OF EMPLOYEES 45

6.5 EMERGENCY MEDICAL EVACUATION 45

6.6 DETAINEE DEATH OR INJURYN 45

SUBSECTION 7 - FACILITY, EQUIPMENT, AND SUPPLIES

7.1 CONTRACTOR’S ADMINISTRATIVE OFFICE, EQUIPMENT, MATERIALS 46

AND SUPPLIES FURNISHED BY THE CONTRACTOR

7.2 ICE INFORMATION TECHNOLOGY SECURITY REQUIREMENTS 47

7.3 SECURITY REQUIREMENTS 48

SUBSECTION 1 - INTRODUCTION

1.1 OBJECTIVE

The objective of this contract is for the provision, operation and management of the transportation and protection of detainees for U.S. Immigration and Customs Enforcement (ICE).

Services will be for the Baltimore (BAL), New York (NYC), Newark (NEW) and Boston (BOS) Areas of Responsibility (AORs) and surrounding areas including all of New York, Maryland, Pennsylvania, New Jersey, West Virginia, Delaware, Massachusetts, Connecticut, Rhode Island, Maine, New Hampshire, Vermont, Virginia, and, in some cases, as far as North Carolina, and Georgia.

This Performance Work Statement (PWS) describes a performance-based work environment in terms of “what” the required detention/transportation service outputs are, rather than “how” to perform the work. This PWS also attempts to create a Government-Contractor relationship that promotes achievement of mutually beneficial goals and promotes a partnership environment.

The Contractor is encouraged to strive for constant improvement and innovation in the performance of this contract as long as the performance objectives are being achieved at the desired levels of performance. ICE will monitor the Contractor using a Quality Assurance Surveillance Plan (QASP). The ultimate goal of this PWS is for the Contractor to establish a quality customer-focused multifunctional team meeting the needs of ICE.

1.2 BACKGROUND

ICE is responsible for the detention, health, welfare, transportation and deportation of aliens in removal proceedings and aliens subject to final order of removal. The intent of this contract is to identify Detention/Transportation Officer tasking as appropriate for managing this activity. This work involves the management, transportation, and the escort of alien detainees, including those in removal proceedings, aliens subject to final order of removal, material witnesses and criminal detainees in a secure manner. This contract will provide armed guard transportation services for the U.S. Immigration and Customs Enforcement (ICE), BAL, BOS, NEW, NYC, and WAS Field Offices.

1.3 MISSION

The mission of Enforcement and Removal Operations (ERO) directorate is the planning, management, and direction of a broad program relating to supervision, detention and deportation of aliens who are in the United States illegally. These activities are chiefly concerned with enforcement of departure from the United States of aliens who have entered illegally or have become removable after admission. In implementing its mission, ERO is responsible for carrying out all orders for the required departure of aliens handed down in removal proceedings, or prior thereto, and arranging for detention of aliens when such becomes necessary.

1.4 PERFORMANCE WORK STATEMENT

The Contractor shall provide all transportation services required to transport detainees securely to locations as directed by the designated ICE official in accordance with current and any future revisions to the National Detention Standards (NDS) 2025, ICE Family Residential Standards, and all applicable Federal, State, and local laws and regulations. Designated ICE personnel are limited to Deportation Officers (DO), Supervisory Detention and Deportation Officers (SDDO), Assistant Field Office Directors (AFOD), Deputy Field Office Directors (DFOD), and the Field Office Director (FOD). During all transportation activities, at least one officer must be the same sex as the detainee. If a same-sex officer is not available, the transportation mission must be approved by the ICE designated official prior to the service being performed. All officers must be armed and meet applicable Federal, State, and local firearm laws. Operations are primarily conducted in the States of New York, Maryland, Pennsylvania, New Jersey, West Virginia, Delaware, Massachusetts, Connecticut, Rhode Island, Maine, New Hampshire, Vermont, Virginia, and, in some cases, as far as North Carolina, and Georgia. Vehicles and Transportation officers must meet applicable State and federal, United States Department of Transportation (USDOT) and firearm laws.

The Contractor shall provide, operate, manage, and maintain a uniformed transportation officer staff, 24-hours per day, 7-days per week, year-round, including holidays as specified by the Government on Form Assignment of Official Detail - G-391 for the transportation and guard services of detainees under the responsibility of DHS/ICE-ERO. The Contractor shall provide armed ground transportation and guard services, to include transporting detainees, Alien-Files (A-Files), and Temporary files (T-Files). The Contractor shall evaluate specific tasks required and create a composite plan to achieve successful results. Continuous full service at the named locations in each AOR is the requirement. The Contractor shall provide full and complete cooperation for any data request, inquiry or investigation conducted by the Government related to this contract.

The period of performance will commence on the date of contract start and continue with a base of twelve (12) months, and four (4) 12-month options, to be exercised at the discretion of the Government. Should the incumbent not be selected for award, the base period will incorporate a phase-in transitional period up to 90days, followed by 9 months of full operation for each AOR TO. Place of performance will be provided at the task order level.

The Contractor shall provide vehicles to safely provide the required transportation services and shall comply with all federal, state, and local laws with regard to inspections, licensing, and registration for all vehicles and firearms used for intra and interstate transportation. The Contractor shall establish a fully operational communication system that has direct and immediate contact with all transportation vehicles, post assignments, and ICE officials.

1.5 TRANSITION-IN PLANS

The Offeror shall develop and implement a Transition-In Plan to transition from the current contract to this transportation service contract. The Contractor shall develop and implement a Transition-In Plan for Transportation services and have all personnel, resources, permits, licenses, vehicles, electronic Transportation Service Request (G-391 ICE Contractor Official Transportation Order) ordering and dispatch services in place and ready for commencement on the first day of operations. The transition will be transparent and seamless to the customers and detainees with no degradation or breaks in service availability while maintaining existing security, service quality, contract support, performance levels, and an orderly transition of assets.

In addition, the transition will be completed within 90 days from contract effective date and the Contractor will coordinate and integrate the transportation service contract transition-in tasks with the current Contractor’s transition-out tasks. Transition activities for transportation services includes all services currently being performed by the incumbent Contractor under the existing contract including (but not limited to); transportation, escort services, and monthly reports.

Upon award, the Plan, inclusive of any changes (requested or required), will be finalized by the Contractor, submitted to and approved by the COR within 5 business days of contract start and will be incorporated into the contract by the CO.

The Contractor shall not bill for any ramp-up costs until direct employees are fully investigated, cleared, and given notice to proceed by the CO after the COR confirms that the Contractor is ready. ICE Industrial Security, and the successor Contractor notifies the COR that the Contractor is ready for transitional training to assume full responsibilities from the incumbent Contractor.

Should the incumbent contractor win this award they are expected to maintain current service levels without disruption, leveraging existing processes and personnel and a formal transition plan will not be required. Transition costs shall not be included for the incumbent as well. For non-incumbent offerors, a detailed transition-in plan is required.

1.6 DETENTION/TRANSPORTION OFFICER PERFORMANCE

Contractor Detention/Transport Officers shall perform the following:

• Escort and maintain custody of the detainee(s) under order of the ICE AFOD

(PM) or his/her designated representative.

• Unless unforeseen circumstances arise, prevent public contact or keep to a minimum.

• Transport the detainee to and from a location(s) as identified by a Designated ICE

Official.

• Provide security for detainees admitted for medical care at local hospitals around the clock until relieved.

Anticipated Transport Routes:

The transport of detainees to and from various destinations by the Contractor shall be performed by the most economical and direct means, using traditional highways while being cognizant of local traffic conditions. Routes will be provided for this requirement at the task order level and associated Statement of Objectives (SOO) or supplemental PWS for each AOR attached. Routes are for informational purposes only and do not in any means dictate future routes or frequencies. Billable mileage begins at the detainee pick-up location and ends at the detainee drop-off point. Mileage to and from vendor’s depot will not be invoiced or reportable.

Origination/Destination Locations:

Individual detainee transportation requirements vary and are contingent upon detainee population and exigencies. The Contractor shall be prepared to make adjustments for individual detainee evolving requirements and emerging transportation requirements as they arise and as specified by a designated ICE official.

Hotel and Per Diem will only be considered for: distance travel. All travel shall occur in accordance with the Federal Travel regulation (FTR) and approved in advance in writing by the COR or the ICE AFOD (PM) or his/her designated representative, or will not be reimbursed.

Processing Duties

Tier I: During ‘Intake’ the contractor shall perform the following duties:

• Complete intake of all apprehended subjects that enter the detention location.

• Contractor shall conduct an initial screening of all incoming detainees consisting of a visual and verbal confirmation of each individual detainee (to confirm identity and ensure ICE targeting/identity documents match) as they enter the processing area.

• Contractor shall initiate and conduct a thorough secondary search of each detainee by checking the detainee’s personage, clothing, and personal effects upon entering custody.

• Contractor shall fill-out the field office’s detainee intake form or equivalent document / computer system that will capture the following information:

- Detainee’s name

- Date of birth

- ICE Alien Registration number

- Basic listing of personal property/effects

- Identify Next of Kin or Emergency Contact

- I-77 DHS/ICE Baggage Check (overall property bag receipt)

- G-589 U.S. Customs and Border Protection, Property Receipt (for money/valuables).

• Contractor shall be prepared to take detainee photos (e.g., frontal face shot, tattoos, or injuries) and create a detainee ‘Detention Folder’ upon completion of the intake process and present it to ICE personnel for review and approval.

• Contractor shall place all property into a separate holding apparatus, bin, or bag for each detainee and utilize a separate bag for valuables/money. Each bag will be identified and annotated in the detainee intake form and appropriate ICE database. The Contractor shall properly store the subjects’ property in designated area, until and unless directed otherwise.

• Contractor shall conclude each intake screening by asking about the detainee’s health.

Contractor shall inquire about known chronic health conditions and whether the detainee is currently under the care of a medical professional, in a language that the detainee understands. Should the detainee require translation/interpretation, it will be provided.

Screening shall be conducted for assigned medications (as may be provided by local/county, state, or federal prison) or on the detainee’s person.

• Complete the detention folder.

Tier II: The Contractor shall perform the following duties to monitor services and complete detainee forms:

• Contractor shall ensure all applicable ICE detainee forms are provided to ICE detainees.

Examples of this include the following:

- ICE National Detainee Handbook (language specific)

- Sexual Assault Prevention materials

- ICE Online Detainee Locator System

- Other AOR specific forms which will be provided

• Contractor shall ensure service forms are properly documented via the appropriate form/detention management processes.

• Government will provide and Contractor shall distribute and ensure that all ICE detainees are provided one (1) meal and detainee access to regular water sources (dependent on holding cell composition, e.g., bottled water vice built-in water-fountain/toilet/hand washing station) in accordance with the applicable ICE Detention Standard.

• Contractor shall conduct regular 15 minute ‘sight checks’ on all ICE hold room cells when occupied by ICE detainees, ensuring proper documentation via an established digitalized ‘log’ or logbook which is to be maintained by Contractor personnel, and subject to review by ICE staff/personnel. The logs will include the following, at a minimum:

- Date/time conditions

- Observation

- Detainee arrivals/departures,

- Times detainee(s) were fed

- Medical emergencies,

- Detainee behaviors that are considered disruptive, confrontational or combative

(dictated via the ICE NDS).

• Contractor shall communicate at regular intervals with ICE personnel regarding the following:

- State of the field office holding room and detention space,

- Changes in detainee behaviors which are considered disruptive or combative

- Destruction of any government property by detainee(s),

- Detainee fights/altercations,

- Detainee(s) health emergencies

- ICE personnel being assaulted by detainee(s).

• Contractor shall be trained to operate and employ less-than lethal law enforcement tools (OC, baton, or EMDD/TASER), appropriate Use of Force (UoF) escalation/de-escalation methodology, and the application of restraints and escort techniques to maintain custody and movement of detainee(s).

• Contractor shall be responsible for detainee(s) movement throughout the field office holding rooms and detention /processing areas, to include the physical custody of each detainee and proper holding cell lock/key control. The movement of detainee(s) and handcuff/chain control of each detainee will be checked and applied to each detainee by the Contractor anytime detainees are entering or leaving the care and control of the Contractor

Tier III: The Contractor shall perform the following in reference to Detainee Recording, Documentation and Transfers:

• Contractor shall ensure that each detainee is properly added via the EADM system, utilizing the information contained within the ‘Detention Folder’ and/or ‘detainee intake form’.

• Contractor shall search for the detainee using ICE identifiers such as: Alien Registration Number or other alpha/numeric identifiers and then upload the detainee(s) information into the EADM system with prior coordination with ICE personnel. Intake and transfer processes shall commence once ICE detainees’ information is uploaded into the system.

The system will properly track the amount of time each detainee has been in ICE custody at the field office holding room and detention area.

• Contractor shall ensure they notify ICE personnel once detainees are uploaded to the EADM system.

• Contractor/Vendor will prepare all ICE detainee detention and transfer forms utilizing the EADM system to generate some or all of the following forms:

- I-216: Record of Persons and Property Transferred

- I-203: Order to Detain Alien

- I-385: Alien Booking Record

- All other associated transfer forms contained within EADM as outlined by the IGSA, Contract Detention Facility (CDF), and/or ICE Processing Center.

- Post-production of applicable detainee transfer forms

• Contractor shall ensure a copy of the ‘Detainee Notice of Transfer’ is provided to each detainee and in turn signed by detainee(s) (unless the signature is refused by detainee(s)).

Ensure Deportation Officers are notified in writing if detainee(s) refuse to sign.

• Contractor shall ensure all EADM and field office detainee forms are properly formatted and complete specified by ICE personnel and in accordance with ICE NDS or gaining IGSA, CDF, or IPC and that they are collated digitally, and in printed form as specified by ICE personnel.

• Contractor shall ensure all associated transfer documents are ready, reviewed and approved by ICE personnel/staff to include the creation of outgoing ‘manifests’ via the EADM system.

Tier IV: Contractor shall do the following involving Detainee Movement:

• Contractor shall prepare for detainee(s) movement upon the completion of all Tier III tasks and once ICE personnel have coordinated ground transportation movement via the designated Movement Coordinator.

• Contractor shall visually and physically inspect all detainee property bags, money/valuables, transfer paperwork, detainee medications, detention folders/A-files, and associated ICE processing and charging documents accompanying each detainee once preparing to depart the field office holding room and detention area.

• Contractor personnel designated to coordinate ICE detainee(s) will read and confirm each name placed on the EADM generated I-216, Record of Persons/Property Transferred form is accurate and ready for movement/transfer.

• Contractor shall coordinate with the ground transportation team upon their arrival to ensure all detainee property and paperwork area ready for movement.

• Contractor personnel assigned to the field office holding room and detention area for coordination of ICE detainees will ensure they assist in the transfer of detainees with associated ICE personnel and that each holding cell is clear of detainee debris, forms, food items, and detainee(s).

• All ground transportation teams will ensure they coordinate with ICE personnel on site, ensuring paperwork, files, valuables, medicines, and detainee(s) are accounted for prior to departing the field office hold room/detention area.

• Contractor will ensure that ground transportation team communicates with ICE personnel to verify detainee accountability, paperwork, safeguards, and load each detainee into waiting vehicles within the field office secured ‘sally port’ or other location designated in writing; ensure all detainee(s) are accounted for prior to departing.

• Contractor personnel assigned to oversee detainee(s) at the field office shall ensure the ‘logbook’ is properly annotated with dates, times and information, ensure all holding cells are free of debris or contraband, and conduct close-out procedures with assigned ICE personnel such as holding cell check, general clean-up, and key turn-in.

• Contractor personnel shall be cleared to leave by designated ICE personnel and they in turn will communicate with contractor staff.

1.7 TRANSPORTATION

The Contractor must assign, at a minimum, two-person teams of transportation officers, at least one transport officer shall be of the same gender of detainees being transported, to securely transport detainees 24 hours a day, seven (7) days a week, including holidays as specified by the Government on the G-391. Transportation services will be available at the requested locations within two (2) hours of notification by the Government to the Contractor. One (1) hour of standing/processing time will be included at the beginning, end and during any stops in-between.

Should the contractor be delayed more than one (1) hour at any of these points, the contractor may submit charges for standing hours by the quarter hour at the rate identified in the Stationary/Escort Hours contract line item. Microsoft SharePoint shall be used for data entry and record keeping. The Contractor is required to have an associates email account.

An electronic chronological summons log shall be created and maintained for each vehicle that will be used for this contract. Parking and other traffic related summonses incurred are the responsibility of the Contractor and shall be paid in a timely manner. While performing transportation services for this contract, vehicles shall be parked in such a manner as to abide by local laws and minimize issuance of summons or of towing or booting. If a vehicle is towed the

Contractor shall be liable for all impound fees associated with the vehicle. A chronological summons log will be maintained by the designated program manager indicating disposition. The chronological summons log will be made available to the Government upon request.

Contractor shall provide and maintain a secure Schedule/Dispatch/Tracking and Reporting System accessible by all Government users simultaneously with the ability to receive electronic G-391s, display all scheduled routes and provide ICE designated officials real time status of ongoing missions and instant verification for completed performance. Government users shall have the ability to query all the data in the G-391 forms and status of requested missions. Any deviations from the G-391 (noted by the Contractor or the Government) will immediately generate an alert to all concerned parties and the COR with the nature of the issue and anticipated resolution. Upon conclusion of the task, the G-391 form must be submitted to the ICE-designated official for acceptance of services. The secure Schedule/Dispatch/Tracking and Reporting System must be considered a commercial item in accordance to FAR 2.101.

Definitions.

In the event a trip is ordered by the Government and the contractor departs from its hub, the trip is cancelled by the Government, and the Contractor does not pick up any detainees during this time, the Contractor shall immediately return to its hub and only bill the miles that were executed during this time by the Contractor under the appropriate Transportation CLIN. In no case, will the contractor bill for more miles than the original planned route distance unless prior approval has been granted by the COR or designated official for approval.

Transportation officers shall have the required state licenses for commercial drivers with the proper endorsement(s) limited to vehicles with automatic transmissions and the state DMV Medical Certification for interstate operations., complete all security clearances and required training. In addition to the following USDOT (United States Department of Transportation) & FMCSA (Federal Motor Carrie Safety Administration) CDL Drivers will comply with new and updated changes to Federal, State and Local CDL requirements and adjust to stay complaint to operate a Commercial Vehicle.

• Contractor shall provide active USDOT Number: Companies that operate commercial vehicles transporting passengers or hauling cargo in interstate commerce must be registered with the FMCSA (Federal Motor Carrier Safety Administration) and must have a USDOT Number.

• Contractor Company shall provide company CSA (Compliance, Safety, Accountability)

Score.

• Commercial Minimum Driver age will be 25 years of age (recommended).

• CDL with Passenger Endorsement for Bus Operation o For-Hire Versus Private Carriers: Any time a passenger carrier receives compensation for transporting passengers, it is considered for-hire. Obtain

FMCSA operating authority registration (no matter how small or light the vehicles used);

o o Obtain and file minimum levels of financial responsibility (insurance): $1.5 million for operating vehicles of 15 or fewer passengers including the driver; $5 million for operating vehicles of 16 or more passengers including the driver; and o o o Driver for Bus shall have at a minimum Class B CDL with P (Passenger

Endorsement) to include Air Brakes if the bus GVWR (Gross Vehicle Weight Rating) is over 26,001.

o o Driver for Bus shall have at a minimum Class C CDL with P (Passenger

Endorsement) to include Air Brakes if the bus GVWR is under 26,001.

• CMGO (Contractor Managed Contractor Owed) CDL vehicles shall adhere to FMCSA insurance requirements per 49 CFR Part 387.

• Commercial Vehicle Pre-Trip and Post-Trip will be completed per FMCSA 5.2.2 Vehicle

Inspections.

o Pre-trip Inspection (396.13): Before operating the vehicle, the driver must inspect the vehicle and be satisfied that it is in safe operating condition. If the last vehicle inspection report notes any deficiencies, the driver must review and sign to acknowledge and certify that the required repairs were made.

o Driver Vehicle Inspection Reports (DVIR) (Post-Trip) (396.11) o o Per 49 CFR 396.11, drivers of passenger-carrying and non-passenger CMVs must inspect vehicles and prepare and sign a written report at the completion of each day's work on each vehicle operated, except for intermodal equipment tendered by an intermodal equipment provider. See FMCSA’s additional guidance on completing and retaining DVIRs. See 49 CFR 396.11(b) for intermodal equipment inspection requirements.

o o Roadside Inspection Reports (396.9): Any driver who receives a roadside inspection report is required to deliver it to the motor carrier within 24 hours. If a vehicle is declared “out-of-service,” violations or defects must be corrected before a vehicle may operate again. Carriers must sign and return the completed roadside inspection report within 15 days of the inspection, verifying all violations have been corrected. A copy of this report must be retained by the carrier for 12 months following the date of inspection.

o o Corrective Action: Carriers must repair any defect or deficiency before the vehicle is dispatched again and certify on the original driver vehicle inspection report that the defect or deficiency has been repaired or that repair is unnecessary.

o Annual Inspection – §396.17: Every commercial vehicle, including each segment of a combination vehicle requires periodic inspection that must be performed at least once every 12 months. At a minimum, inspections must include all items enumerated in the Minimum Periodic Inspection Standards, Appendix G to Subchapter B of the Federal Motor Carrier Safety Regulations. Motor carriers may perform required annual inspection themselves. The original or a copy of the periodic inspection report must be retained by the motor carrier for 14 months from the report date.

o o Records Retention: The motor carrier must maintain the original driver vehicle inspection report (DVIR), the certification of repairs, and the certification of the driver’s review for three months from the date of the initial report.

o

• CDL Driver Hours of Service.

o 10-Hour Driving Limit: May drive a maximum of 10 hours after 8 consecutive hours off duty.

o o 15-Hour Limit: May not drive after having been on duty for 15 hours, following 8 consecutive hours off duty. Off-duty time is not included in the 15-hour period.

o o 60/70-Hour Limit: May not drive after 60/70 hours on duty in 7/8 consecutive days.

o o Sleeper Berth Provision: Drivers using a sleeper berth must take at least 8 hours in the sleeper berth and may split the sleeper berth time into two periods provided neither is less than 2 hours. All sleeper berth pairings MUST add up to at least 8 hours.

o o Adverse Driving Conditions: Drivers are allowed to extend the 10-hour maximum driving time and 15-hour on-duty limit by up to 2 hours when adverse driving conditions are encountered.

o o Short-Haul Exception: A driver is exempt from the requirements of §395.8 and

§395.11 if: the driver operates within a 150 air-mile radius of the normal work reporting location, and the driver does not exceed a maximum duty period of 14 hours. Drivers using the short-haul exception in §395.1(e)(1) must report and return to the normal work reporting location within 14 consecutive hours and stay within a 150 air-mile radius of the work reporting location.

• CDL Driver Medical Examiner's Certificate.

o All commercial drivers of vehicles in interstate commerce with a maximum gross vehicle weight rating of over 10,000 pounds (4,536 kilograms) are required to obtain and maintain a valid Medical Examiner's Certificate (ME Certificate). The certificate is valid for 2 years.

o In addition, drivers with specific medical conditions require more frequent certification:

Hypertension (high blood pressure) stable on treatment 1 year. Heart disease 1 year.

Qualified under 391.64 the original diabetes and vision waiver program 1 year.

New insulin and vision exemption program 1 year.

Driving in exempt intra-city zone 1 year.

Determination by examiner that condition requires more frequent monitoring, such as diabetes mellitus or sleep disorders.

o

• Breakdowns with Passenger(s):

o Contractor shall have in the vehicle potable water and non-perishable snacks:

Pack enough for all passengers to sustain all passengers for 3 hours. Blankets:

Seasonal supplies: Tailor your kit to the climate. In winter, include hand warmers and extra blankets are critical for staying warm if the vehicle’s heating fails in cold weather.

Office Space and Hubs NYC: For the NYC AOR, Government space will be provided for directly assigned Contractor personnel at the following locations: 26 Federal Plaza, New York, NY 201 Varick St., New York, NY 10014, , 15 Governor Drive, Newburgh, NY, and 100 Federal Plaza, Central Islip, NY. Should an emergency arise that makes operations unsustainable at the primary locations: 26 Federal Plaza, New York, NY 10278 and 201 Varick St., Manhattan, NY 10014, the FOD will execute its Continuity of Operations Plan (COOP) and relocate all personnel, including Contractors, to alternate facility(ies). BAL: For the BAL AOR, the Contractor shall obtain at least two (2) hub locations to support the Baltimore Field Office to include the following locations: Elkridge Office located at 6522 Meadowridge Road, Elkridge, MD 21075 (expected move in May 2026), Baltimore Office – 31 Hopkins Plaza, 7th Floor, Baltimore, MD 21201 and Salisbury Satellite Office located at 119 W. Naylor Mill Road, Salisbury MD 21801.

NEW: For the NEW AOR, the Contractor shall obtain at least two (2) hub locations to support the Newark Field Office and the Mount Laurel Sub-Office located at 970 Broad Street, Newark, NY 07102 and Mount Laurel Sub-Office located at 532 Fellowship Road, Mount Laurel, NJ 08054

BOS: For the BOS AOR, the Contractor shall obtain at least five (5) hub locations to support the Boston Field Office, southern New England suboffices and the northern New England suboffices. One (1) hub shall be in the vicinity of the Boston field office located at 1000 District Avenue, Burlington, MA 01803. One (1) hub shall be in the vicinity of the Hartford, CT Sub- Office located at 450 Main Street, Hartford, CT 06103. One (1) hub shall be in the vicinity of the Manchester, NH Sub-Office located at 275 Chestnut St, Manchester, NH 03103. One (1) hub shall be in the vicinity of the Scarborough, ME Sub-Office located at 40 Mason Libby Road, Scarborough, ME 04074. One (1) hub shall be in the vicinity of the Warwick, RI Sub-Office located at 443 Jefferson Blvd North Suite, Warwick, RI 02886.

WAS: For the WAS AOR, the determination of a Hub or Hubs will be determined at a later date as the Field Office has at least two Detention Facilities coming on line and they may need some coverage once the facilities are open.

Stationary and/or Escort Guard/Processing Services

The Contractor shall provide armed stationary or escort detention services daily, or with some AOR’s by request of the ICE-designated official 24 hours a day, 7 days per week, including holidays as specified by the Government on Form G-391. Stationary or Escort guard services will be available at the requested locations within 2 hours of notification by the Government to the Contractor. These services shall include, but might not be limited to, escorting and guarding detainees for emergency medical services, to medical or doctor’s appointments, immigration and criminal court hearings, ICE interviews, and any other location requested by the ICE-designated official. Such services shall be performed by qualified detention officer personnel employed by the Contractor under its policies, procedures, and practices. The Contractor shall agree to augment such practices as may be requested by ICE-designated official to enhance specific requirements for security, detainee monitoring, visitation, and contraband control. Contracted stationary or escort guards shall be posted in areas that provide constant visual and auditory surveillance of detainees and provide Detention/Transportation Officers with the capability to respond promptly to emergency situations. Public contact needs to be prevented or be kept to a minimum, unless authorized in advance by an ICE-designated official.

Processing duties such as case processing and administrative support will be stationed at ICE ERO Field Offices. Officers handling processing duties will assist ICE officers with various tasks such as case processing, docket management, data entry and records management, detainee communication, as well as pre and post removal management. The Contractor shall ensure that all applicable ICE detainee forms are provided to detainees, distribute and ensure that all ICE detainees are provided one (1) meal and detainee access to regular water sources (dependent on holding cell composition , e.g. bottled water vice built-in water fountain/toilet/hand washing station, regular 15 minute “sight checks” on all ICE hold room cells when occupied by ICE detainees, ensuring proper documentation via an established logbook which is to be maintained by ICE personnel. Contractor shall communicate at regular intervals with ICE personnel regarding state of field office hold room and detention space, changes in detainee(s) behaviors which are considered disruptive or combative, destruction of any government property by detainees, detainee fights/altercations and detainee(s) health emergencies and ICE personnel being assaulted by detainee(s).

1.8 OPERATING CONTRACTOR OWNED VEHICLES

Nothing in this agreement shall restrict the Contractor from acquiring additional vehicles as deemed necessary by the Contractor at no cost to the Government. Vehicles used for transport by the Contractor shall all be equipped with interior security features such as: (including but not limited to) door lock controls, window locks, a wire cage with acrylic panel between the driver and the passenger seats and provide physical separation of detainees from Officer.

For vehicles with a capacity of 15 passengers (including the driver), or more, the driver shall operate the vehicle in accordance with the Commercial Drivers’ License (CDL) and Passenger Endorsement or the highest prevailing standard and must always maintain complete control of the vehicle, obeying all posted traffic signs (including speed limits) and exercising extreme caution, reduced speed, and common sense when negotiating a steep grade or driving in inclement weather or hazardous road conditions. In order to support the Federal Government’s initiative to reduce pollution, support renewable energy, and operate more efficiently, ICE encourages the use of fuel-efficient vehicles and operations that provide a measurable reduction in carbon emissions.

The transporting officers shall comply with all local, State and Federal motor vehicle regulations (including DOT, Interstate Commerce Commission, and Environmental Protection Agency), including, but not limited to:

• Wearing a seat belt when the vehicle is moving;

• Each Commercial Vehicle shall have at a minimum 2 CDL drivers operating each

Commercial Vehicle with the proper CDL endorsements in accordance with Federal, State and Local CDL regulations; Inspecting the vehicle, using a Government approved checklist and noting any defect that could render the vehicle unsafe or inoperable;

• Transporting detainees in a safe and humane manner;

• Verifying individual identities and checking documentation when transferring or receiving detainees;

• Driving defensively, taking care to protect the vehicle and occupants; and immediately reporting damage or accidents;

• Driving under the influence of drugs or alcohol is prohibited.

• Alcohol may NOT be consumed eight (8) hours immediately before any shift;

• Maximum driving time (time on the road) is governed by USDOT;

• In an emergency or under unforeseen and adverse driving conditions only, the vehicle crew may drive as long as necessary to reach a safe and secure stopping area.

1.9 PRE-DEPARTURE AND SECURITY CHECK FOR CONTRACTOR OWNED OR

GOVERNMENT FURNISHED VEHICLE

Prior to departure, all transportation officers assigned to transport detainees must be present to ensure a complete and thorough inspection and search and shall:

• Inspect the vehicle for mechanical and electrical problems;

• Test the emergency exits and test the capability to open every lock located in or on the vehicle. A complete set of these keys shall travel with the vehicle at all times, in a secure place known to every transporting officer;

• Search for hidden weapons and other contraband before every trip, including the driver's compartment and glove compartment, the detainee seating area, and the cargo compartment;

• Take any necessary special precautionary measures for a detainee identified as a special-handling case (security, medical, or psychological problems, etc.) The requesting AFOD or designee OIC will designate a special handling case;

• Search the staging area prior to loading detainees to ensure the area is clear of any weapons or contraband;

• Execute without negligence or omission, a search of each detainee as he or she is about to board the vehicle.

1.10 REQUIRED DOCUMENTS

Paragraph 2.5 A-files/T-files ahead provides related regulatory guidance the Contractor must adhere to.

No detainee may be removed from any facility, including field office detention areas, unless a Form G-391 is furnished by an ICE official, authorizing the removal.

In the Service Processing Centers, (SPCs), and Contract Detention Facility (CDFs), it is the responsibility of the Supervisory Deportation and Detention Officer (SDDO), or authorized designee to check records and ascertain if the detainee has a criminal history, is dangerous, or has an escape record. Any information of an adverse nature shall be clearly indicated on the G- 391 and the escorting officers shall be warned to institute the necessary precautions. Before beginning the detail, the escorting and transportation officers shall read their instructions and clearly understand the purpose for which the detainee is being taken from the facility. The officers shall also discuss emergency and alternate plans with the SDDO or authorized designee beforehand. The SDDO must approve these plans prior to departure.

Documents That Accompany Detainee:

NDS 2025 explains the files and documents that must be prepared and organized in preparation for a detainee’s transfer. Prior to departure, ERO staff of the sending facility are required to complete a Detainee Transfer Checklist to ensure all procedures are completed and place a copy in the detainee’s A-file/T-file or work folder.

The Detention Standard on Transfers of Detainees also requires that, when a detainee is transferred within the Detainee Immigration Health Service (DIHS) system, the Government will provide a transfer summary (that includes medical documentation) and the detainee’s official health records, to accompany the detainee. The official health records are to be placed in a sealed envelope or other container labeled with the detainee's name and the number assigned to the detained (called an A-number) and marked "CONFIDENTIAL MEDICAL RECORDS."

When a detainee is transferred to an IGSA/USMS or ICE detention facility, the Transfer Summary is to accompany the detainee.

The Contractor may not transport a detainee without the required Transfer Summary – which is essential for detainee safety while in transit – and is responsible for delivering the Transfer Summary and other medical materials to appropriate medical personnel at the receiving facility.

To ensure that the receiving facility also receives the detainee’s files and other required documentation contracted transportation officers may not accept a detainee without the required document that are to be provided by ICE officials prior to departure unless the ICE Program Manager (PM) approves this before the transport. The receiving facility may refuse to accept a detainee without the required documents that are to be provided by ICE officials prior to departure.

1.11 DEPARTURE SCHEDULING AND SECURITY

The Contractor personnel assigned shall organize their driving time, so the detainees arrive at the designated meeting area prior to their scheduled engagement. Before transferring detainees from one facility to another, a designated officer shall inform the receiving office:

• The estimated time of departure and arrival (ETD/ETA);

• The number of detainees in each of the following categories: new arrivals (remaining at the facility); drop-offs; and overnighters;

• The total number of detainees on this trip (if multiple vehicles, how many detainees per vehicle);

• Any special-handling cases, with details about the special requirements such as medications, restraints, etc.;

• Notification of any actual or estimated delays in departure, and the accordingly revised

ETA(s).

1.12 TRANSFER OF FUNDS, VALUABLES, AND PERSONAL PROPERTY

In accordance with NDS 2025 on Admission and Release and Funds and Personal Property, ICE will inspect and inventory the personal property of detainees transferring from one facility to another. In addition, at the originating facility:

Transport staff shall ask each detainee whether he or she has in his or her possession all funds, valuables, and other personal property listed on the property inventory form.

• If a detainee answers “yes,” he or she may board the vehicle.

• If a detainee claims missing funds, valuables or personal property, the detainee shall remain at the facility until completion of the required paperwork, absent the written directive of an AFOD or designee. Photocopies of the completed forms are sufficient documentation for the transfer to proceed.

The Contractor will provide assistance preparing detainees coming into ERO custody from any facility or location requested by ERO to include, but not limited to, Border Patrol, Customs and Border Protection, local Law Enforcement Agencies, and State and County Jails, etc. This assistance includes, but is not limited to: valuable property accountability, bagging and tagging detainee property, maintaining accountability for the property, and transporting property in accordance with NDS 2025 and established procedures.

Staff from original facility shall include on each Form I-216 – Record of Persons and Property Transferred, in the "checked baggage" section, the I-77 numbers found on the Property form, to be verified by receiving facility staff. The lead driver shall check the manifest against the number of packages by detainee name and A- number before signing the I-216 or placing the baggage on the vehicle.

1.13 LOADING A CONTRACTOR OWNED VEHICLE

Security and Occupancy: Armed officers shall be posted whenever detainees enter or exit a vehicle outside a secure area. The detainees will be made aware of the rules of conduct during the trip. The detainees will be properly managed from the staging area into the vehicle. The number of available officers shall determine whether they move at one time or in groups.

Items Detainees May Keep in Their Possession: Ordinarily, detainees in transport may keep the following in their possession: jewelry, cash, eyeglasses, prescription medicines, and receipts for property and money. However, if the transporting officers determine that any of these items would compromise officer or detainee safety, the items shall be removed from the detainee’s possession and placed in an appropriate storage area. If annotated in the detainee’s medical record, the vehicle crew shall safeguard prescription medication. When dosage is required by the detainee, the vehicle crew may retrieve the prescription medication and provide the detainee the opportunity to take the medication, noting the detainee’s name, A-number, and date and time(s) dispensed, and by whom. These notes shall be attached to the detainee’s medical record or A-file/T-file.

Count, Identification, and Seating: To confirm the identities of the detainees they are transporting, the vehicle crew shall count, identify, and seat all detainees. Extra attention is to be paid to detainees with physical or mental health conditions, or who may need to be afforded closer observation for their own safety. To ensure that disabled detainees are transported safely and securely, transportation officers shall make reasonable accommodations for them, in so far as is practicable. Detainees in restraints (whose documents or behavior in transit indicate a security risk) and should be kept under closer observation. A logged record must be maintained of the detainee’s name, reason for using restraints, type of restraints, and times restraints were applied and removed. This record must be accessible to the Government upon request. A physical man-count that accounts for every individual in the supervision of the Contractor must be completed once all passengers are seated on board, and every time before resuming the trip after the vehicle makes a scheduled or unscheduled stop.

1.14 RESPONSIBILITIES EN ROUTE

Point of Contact: The destination receiving office on the vehicle route serves as the contact point and is responsible for monitoring the vehicle's schedule. Upon making contact with an arriving vehicle, the receiving officers shall certify that they are taking custody of the specified detainees by signing the accompanying Form I-216 for ERO.

Safety and Security: For safety purposes, all personnel shall remain seated while the vehicle is in motion. Transportation from the vehicles cages shall remain locked whenever detainees are on board, and oversight must be at its max capacity during transport. The Contractor must remain alert at all times for behavior that could jeopardize safety and security.

Detainees shall not have access to any personal baggage or packages while in transit (except as specified in Items Detainees May Keep in Their Possession earlier in this document). Every Transportation Officer and only Transportation Officers must have the capability to unlock every lock located in or on the vehicle at any given time throughout the trip.

All contract vehicles will be equipped with surveillance cameras with the ability to monitor and record. The Contractor shall maintain and store footage of all surveillance cameras for a minimum of 6 months. The government will be provided copies of all recordings, upon request, within 24 hours.

An armed contracted officer may not enter the contained, secure area of the vehicle. If he or she must enter that area, the officer shall first secure the weapon(s) with another officer for safekeeping or, in weapon lockers if available.

Stops: During stops, which the vehicle crew shall keep to a minimum, detainees shall not leave the…