DRAFT PWS.pdf

1. Background

The Department of Navy (DON) employs over 223,000 civilians at more than 1,200 naval activities throughout the world. DON civilians provide the essential expertise, administrative and technical continuity, and quality -of-life program support necessary for the DON to meet its military mission. The Office of Civilian Human Resources

(OCHR) is an execution office reporting to the Deputy Assistant Secretary of the Navy (Civilian Personnel) within

Assistant Secretary of the Navy (Manpower and Reserve Affairs). OCHR and its Human Resource Operations

Centers are comprised of approximately 1200 Navy civilian employees who perform the tasks and functions necessary for meeting the agency’s and the Navy’s mission in recruitment of qualified personnel.

The strategies, policies, business processes, and systems developed/implemented and managed by the OCHR and

ASN (M&RA) organizations affect the entire DON civilian workforce and ultimately support the military war fighter. The OCHR is the authoritative source of civilian human resources strategic and technical expertise for Hire-to-Retire process to enable the recruitment of the right talent for the mission of the Department of the Navy.

2. Purpose

This contract will provide the OCHR and ASN (M&RA) with administrative and management support including all necessary personnel, supervision, management, materials, and services as defined by tasks identified in each order.

3. Deliverables

The contractor shall provide a monthly status report for each task order issued under this contract. Specifics shall be defined in the task order. The monthly status report submitted shall identify the work performed during the month, products submitted during the month, and the name of the Government Representative that had received the Task

Group Products submitted. The monthly status report shall be due no later than the 10th of every month following the month when the work was completed. The monthly report shall include but is not limited to:

Monthly fiscal consumption rate including hours and dollars in accordance with the contract.

Monthly narrative section of work products by the task.

Further deliverables as defined at the task order level.

Performance Requirement Summary. This review will be done at the task order level.

The Contracting Officer’s Representative (COR) will be required on a monthly basis to rate the products submitted in terms of timeliness and quality on a ranking scale of one (1) to five (5). This performance Rating will encompass review of the Monthly Status Task Summary and the attached products submitted as well as input from the appropriate Government Technical Point of Contact. The rating scale is specified in the table and defined below.

Rating Definitions:

5 – Significantly Exceeds Expectations: Products are completed on or prior to their respective due date 100% of the time without further revisions being required.

4 –Exceeds Expectations: Products are completed on or prior to their respective due date 100% of the time with only minor revisions being required on approximately 5% of items submitted. The required rework does not negatively impact upon the respective program.

3 – Meets Expectations: Products are completed on or prior to their respective due date 100% of the time with minor revisions being required on approximately 10% of items submitted. The required rework does not negatively impact upon their respective program.

2 – Barley Meets Expectations: Products are completed on or prior to their respective due date approximately 95% of the time with minor revisions being required on approximately 15% of items submitted. The delayed submission and required rework of task products results in minor negative impact to the respective program.

1 – Fails to Meet Expectations: Products are completed on or prior to their respective due date less than 90% of the time with significant revisions being required on greater than 15% of item submitted. The delayed submission and required rework of task products results in significant negative impact to the respective program.

Management and Administration Special Considerations/Instructions. No data provided to, or developed by the contractor shall be used for any purpose other than this task order. All information (data files and hard copy documentation) becomes the property of the government, and the contractor shall return them to the OCHR at the completion of this award.

4. Tasking: Support tasking for this contract will fall under the following categories: Operations and

Human Resources.

4.1 Operations

4.1.1 Communications:

The contractor shall provide support to the staff in support of communications for programs. The contractor support shall include but is not limited to the following:

The contractor shall assist with the development, distribution, and maintenance of regular communication instructions, policies, message mapping, and guidelines issued by OCHR Leadership, OCHR Communications, or other OCHR Staff members.

The contractor shall produce articles, ad hoc communication, fact sheets, tip sheets, templates and marketing products, as required, including drafting of press releases, executive summaries, newsletters, playbooks, showflows and scripts, talking points, public service announcements, congressional testimony, legislative proposals, and other marketing material to support OCHR. The contractor shall support the writing and/or editing of letters, memos, e -mails, briefings, presentations and other correspondence intended for ASN (M&RA), DASN (CP), OCHR Senior

Leadership or PM Signature IAW SECNAVINST 5216.5.

The contractor shall develop and assist in the maintenance of employee and/or manager guides, e.g. “Appointing

Authorities Available to Managers” etc., as needed, for use by DON Field Commands.

The contractor shall scan government articles, legislation, congressional testimony, and congressional or governmental reports for those relating to or impacting federal civilian and military HR and shall share them or synopsis with staff and with the field points of contact.

The contractor shall produce marketing articles, flyers, presentations, brochures and tri-folds on both general topics and specific items.

The contractor shall coordinate with both DoD and Service Offices of Legislative Affairs.

4.1.2 Research Specialist:

The contractor will conduct reviews and research for assigned customer policy and program areas. Assist customer by providing substantive and factual background on the full range of subject areas. Prepare position papers, newsletters, and other media to communicate the outcome/policy for the full spectrum of customer mission areas.

The contractor will conduct operations research to include assessments, data modeling, and performance measurements as well as identifying trends and metrics related to the Department’s workforce.

4.1.3 Website and Private Portal:

The contractor shall provide SharePoint portal content management, maintenance, customer service, webpage presentation development, portal training, and portal registration procedures for authorized users. The contractor shall maintain the integrity of the private portal and public website to ensure content is accurate, appropriate and reflects the organization's goals and mission.

The contractor may be responsible for ensuring the portal in in compliance with NETWARCOM, SECNAV, DON

CIO and DONAA policies and regulations for hosting content, securing PII information, and implementing new functionality.

4.1.4 Financial Management

4.1.4.1 Provide support to the OCHR Comptroller staff for budget formulation, funds distribution, funds execution, and financial execution reporting for the organization including, but not limited to:

• Budget formulation process support -o Develop solicitation templates for Operations Centers.

o Review Congressionally appropriated controls and reconcile solicited requirements.

o Compile diverse inputs from multiple sources and prepare a coherent model of the data required for the budget submission.

• Funds distribution -o Develop funding project format and support in identifying when funds must be distributed.

o Monitor Reimbursable Authority needs as requirements are received.

o Support Comptroller in assigning the correct cost objects to project structures.

• Funds execution – o Support funding document creation and workflow maintenance.

o Support sales order creation and cost transfers per pay period.

o Validate funds availability according to requirements.

o Perform current and prior year accounting reconciliation corrections.

• Automated reporting processes -o Labor -

▪ Execute relevant transactions in to reconcile execution to Phasing Plan and to Budgeted Controls.

▪ Support location-specific analysis of payroll.

▪ Monthly onboard report.

▪ Maintenance of Foreign National Labor requirements.

o Support -

▪ Monitor weekly execution in all phases against Budgeted Controls and Planned Costs.

▪ Prior year accounting reconciliation and data extract cleaning.

▪ Provide summaries to be included in briefing materials to senior leadership.

o Provide support in the creation and automation of data reports, utilizing ERP data, depicting the status of funds, labor execution, and variance reporting.

This support entails the creation of reports via Power BI, ADVANA, Qlik, or any other data analytics software that will facilitate the reporting of resource execution, to include linking data tables from ERP, TWMS, DCPDS or any other HR system.

o Assist with maintenance and updates to relevant dashboards for OCHR to transmit Labor and Support execution information.

o Develop and deliver standardized briefing materials for senior leadership.

4.1.4.2 Provide support to the OCHR Comptroller staff in the form of process standardization and documentation, including:

• Develop standardized templates and use these templates to create training materials (e.g., Standard Operating

Procedures, user guides, job aids) for all relevant Financial Management (FM) task areas (budget formulation, spend and phasing plan development, funds distribution, funds execution, reporting/briefing).

• Leverage proficiency in major FM (and FM-related) systems and provide ad hoc support to FM personnel in systems access, task execution, and troubleshooting.

• Use high-level data analysis skills to transmit data from source systems to FM personnel and senior leadership.

Embed with OCHR Comptroller Office staff to:

• Assist in maintenance and updating of team tasks and provide ad hoc reports.

• Coordinate with distributed FM personnel to ensure timely data aggregation for reporting across OCHR.

• Develop and maintain Onboard Orientation Documentation.

o Including organizational charts and points-of-contact, systems access instructions, and general workflow of OCHR

Comptroller Office team.

• Provide expanded support as necessary including, but not limited to:

o Fulfilling FM analyst duties as required to advance the mission.

o Engaging with external stakeholders to coordinate responses to senior leader RFIs.

o Ensure fast turnaround times on internal and external RFIs.

o Provide policy support and demonstrate systems use and process flow.

o Proactively communicate with Subject Matter Experts (SMEs) to identify discrepancies in guidance and process efficiencies.

o Educate personnel external to the OCHR Comptroller FM Community surrounding FM best practices, to include distribution of templates, standard reporting parameters and metrics, and user guides.

• Develop Job Duties and Responsibilities documentation and standardize these across work streams (i.e., develop common structure for documenting responsibilities across major task areas).

o Document and archive collective knowledge and experience of the FM team for ready access across the team to ensure efficient transfer and retention of mission critical knowledge.

o Monitor workload distribution for FM team and propose reassignment of job duties as necessary to ensure mission critical tasks are completed in a timely manner.

o Evaluate job duties and responsibilities with individual team members to validate skill proficiency and systems access requirements.

o Align major task areas to current Position Descriptions to provide a detailed understanding of successful performance.

4.1.5 Data Analytics:

The contractor will pull data from various data sources in order to assist in the development of ad hoc analyses, reports, and presentations as required, consistent with the level of effort and as approved by the OCHR Contracting

Officer’s Representative (COR). The contractor support shall include, but is not limited to: HR performance metrics, including performance dimensions such as quality, timeliness, quantity, and other DON HR report requirements.

The contractor shall perform data analysis for specific programs or projects, and develop presentations including graphs and charts in format requested by customer. The contractor shall demonstrate capabilities in various organizational disciplines in business, large scale operations, and human resources management conduct as well as program workforce and workload analyses to support Diversity, Equity, and Inclusion (DEI) activities and other efforts, as required.

4.1.6 Curriculum and Training:

The contractor will provide support in the development and sustainment of training materials. The contractor shall develop, market, and field multi-media, web-based training and curriculum. The contractor shall provide support to include, but not limited to, learning needs analysis, learning solutions design, and computer based training modules.

The contractor shall conduct pilots and proof of concepts for newly developed/revised training curriculum with stakeholders/Subject Matter Experts (SMEs).

4.1.7 Project Management:

The contractor will plan, execute, and close projects to meet the requirements at the task order level. Tasks may include defining goals, setting timelines, allocating resources, managing expenses and ensuring the project is completed within scope and on time. Additional task may include coordinating team members, communicating with stateholders and clients.

4.1.8 Security:

Contractor shall provide support for command security functions and oversight.

The Contractor (research analyst) shall provide support in the following areas:

• compliance reviews, technical assessments, and corrective action validation activities.

• Security/Suitability preliminary review and potential problem mitigation.

• Case tracker review activities for active personnel for personnel security/suitability investigations.

• Personnel security/suitability investigative reports management

• Researching background investigations received from the Office of Personnel Management;

• supporting data entry to OCHR developed database for tracking and reporting metrics; and, other duties as required pertaining to security/suitability.

4.2 Human Resources

4.2.1 Human Resources Consulting

The contractor will provide expert federal civilian human resource management assistance in support of the recruitment and hiring processes. In support of this effort, the contractor shall provide personnel who have knowledge and experience with Office of Personnel Management (OPM) General Schedule and OPM approved

Demonstration Project personnel systems laws and regulations as they relate to hiring, pay, qu alifications, and processing personnel actions; have experience using DCPDS to prepare personnel actions: have the ability to communicate effectively with all levels of military and civilian personnel and have exceptional Customer Service

Skills; have proficiency in Microsoft Office Suite (Teams, Word, Excel, PowerBI, PowerPoint)

Provide human resource support in various areas to include:

• Advisory services in determining talent acquisition and retention strategies; assessment and OPM USA

Staffing, Onboarding Manager, or other DON recruitment software; determining desired and required skills; crediting plan development; DoD Priority Placement Program

• Process competitive and non-competitive personnel actions through DCPDS

• Determine applicant qualifications

• Perform pay setting administration/coordination with approving officials

• Prepare Permanent Change of Station (PCS) Orders

• Maintain and enter data for reports using MS PowerBI or other data software

• Develop Power BI reports from excel spreadsheets

4.2.2 Human Resource Assistance

The contractor shall provide support for documenting approving and processing personnel actions, maintaining digital files, and collecting and entering various data on personnel recruitment and management actions. Support also includes the following:

• Provide assistance in data collection and analysis of workforce demographics for presentation to senior leadership

• Provide assistance in creating and maintaining workforce reporting capabilities for status of staffing and attrition rates of the command workforce

• Maintain and enter data for reports for personnel actions

• Develop PowerPoint presentations

• Conduct training as required

• Data quality assurance and reporting

5. Personnel

Personnel Substitutions. The COR shall be notified in writing prior to personnel substitutions at least 10 working days prior to the proposed substitution in writing.

Employee Roster. The contractor shall, within 15 calendar days before commencement of contract performance period, provide the COR a list of all employees who will perform work under this contract. This list shall include full name, social security number, clearance level (minimum of secret eligibility) and position to be held by each employee. This list must remain current at all times. Each employee shall hold a security clearance as required by the attached Security Clearance DD Form 254 (DoD Contract Security Classification Specification).

6. Personnel Qualifications

Program Executive

• Minimum of 15 years of consulting experience with both large commercial clients (Fortune 500), and government organizations in the areas of organizational transformation, strategic planning, and human capital

• Demonstrated ability to interact effectively with both military and civilian leadership and Chief Executive

Officer, Chief Operating Office, Chief Information Officer, Chief Financial Officer, General Officer, Flag

Officer, and/or Senior Execute Service levels in commercial organizations to drive strategic decision-making and implement large, complex change programs

• Experience in translating a strategy into a defined portfolio of programs and projects designed to meet the organization’s strategic objectives

• Education: Master’s Degree in business, finance, economics, or organizational change

• Labor Category Skills and Expertise responsible for providing guidance and direction for implementing and managing client service delivery and operations execution by:

o Leading engagement planning, to include the delivery of the engagement vision and mission, work plans, staffing, and financials o Providing deep expertise and knowledge to drive the implementation of client solutions o Directing the development and implementation of communication and training plans o Selecting the most relevant tools/techniques to meet specific client requirements and mitigate risks o Developing practical solutions and methodologies using quality standards and industry practices o Defining and guiding the overall goals of the engagement to the staff o Acting as subject matter expert on complex client issues o Investigating issues/problems using analysis, experience, and best judgment to address implementation challenges o Coordinating all parties to tasks, reviews work products for completeness and adherence to customer requirements o Assuring completion of projects within estimated time frames and budget constraint

Program Execution Lead

• Minimum of 10 years of consulting experience with commercial and/or government organizations in the areas of strategic planning, organization transformation, and/or human capital

• Experience providing change management advice at the executive level effectively with both military and civilian leadership and Chief Executive Officer, Chief Operating Office, Chief Information Officer, Chief

Financial Officer, General Officer, Flag Officer, and/or Senior Execute Service levels in commercial organizations to drive strategic decision-making and implement large, complex change programs to commercial and/or government clients

• Minimum of 3 years Federal experience required, DoD experience preferred

• Experience managing complex projects, focused on implementing change programs

• Education: Minimum Bachelor’s Degree or equivalent in business, finance, engineering, or organizational change; Graduate degree preferred

• Certification (preferred, not required): Active Society for Human Resource Management Senior Certified

Professional (SHRM-SCP) or Certified Professional (CP) SHRM-CP or Senior Professional in Human

Resources (SPHR)

Project Manager

• Experience: Minimum of 7 years of consulting and project management experience in the federal government, DOD experience preferred

• Responsible for engagement planning, supervision, review, and completion of work. Provides onsite management and supervision of engagement team and liaises with Program execution lead and Program

Executive

• Highly skilled at the day to day management of complex engagements with multiple work streams

• Experienced in briefing senior executives and/General Officers/Flag officers

• Able to convey complicated concepts succinctly and at a level appropriate for senior leader

• Expert in Microsoft Office (Word, Excel, PowerPoint, Project, Visio)

• Education: Minimum Bachelor’s degree; Master’s degree in Business Administration preferred

• Certification: PMP preferred

Senior Analyst Level I

• Minimum 8 years of consulting experience with commercial and/or government organizations in the areas of strategic planning, organizational transformation, and/or human capital; or a combination of experience as a Human Resource professional plus consulting experience.

• Experience providing change management advice at the executive level (Chief Executive Officer, Chief

Operating Office, Chief Information Officer, Chief Financial Officer, General Officer, Flag Officer, and/or

Senior Execute Service levels) to commercial and/or government clients.

• Minimum of 2 years Federal experience required, DOD preferred.

• Education: Minimum Bachelor's Degree or equivalent in business, finance, HR, organizational change, or relevant field; Graduate degree preferred.

• Certification (preferred, not required): Active Society for Human Resource Management Senior Certified

Professional (SHRM-SCP) or Certified Professional (CP) SHRM-CP or Senior Professional in Human

Resources (SPHR)

Senior Analyst Level II

• Experience: Minimum of 7 years of consulting and data modeling and data analysis experience with a commercial or federal client.

• Demonstrated knowledge of industry accepted standards and best practices related to data modeling

• Demonstrated experience developing logical data models for use in real-world situations

• Analyzes business processes and systems, and other data processing problems to implement and improve information systems and architectures

• Experience in providing technical assistance to organizations on existing and new technology in areas of information technology, such platform, operations, network, applications and security

• Experience in developing, implementing, and maintaining strategies, standards, policies, and procedures

• Experience in applying data mining and statistical analysis techniques like hypothesis testing, segmentation and modelling to analyze large amounts of data

• In depth knowledge of SQL

• Experience using Python, R, SAS, SPSS, and/or JAVA.

• Education: Minimum Bachelor's degree; Master's degree in Computer Science, Engineering, or related field preferred.

Data Analyst

• Experience: Minimum of 3 years of consulting and data modeling and data analysis experience with a commercial or federal client

• Experience in designing, building and maintaining data architecture, including database administration within the data architecture

• Experience in data reconciliation, interface validation

• Experience in developing reporting and dashboards for executive level clients

• Strong requirements gathering and problem solving skills

• In depth knowledge of Tableau, SQL, Visio, Excel , and VBA

• Education: Minimum Bachelor’s degree in technical field (i.e. Computer Science, Engineering)

Communications Specialist

• Experience: Minimum of 3 years of strategic communications experience supporting a commercial and/or federal client; minimum of 2 years federal experience, DOD experience preferred

• Supervises, directs, and participates in the development of Internet and intranet content (including government social media outlets)

• Experience drafting formal communications at the SES/GO/Flag level, including memos, emails, talking points

• Understands the role a strategic communications plan plays in a change management program and is adept at crafting clear, concise messages for different audiences, with the right level of detail

• Education: Minimum Bachelor’s degree in business, communications, or related field

Financial Analyst

• Experience: Minimum of 5 years in financial management, budget, and/or statistics

• Support Financial Management, budget and execution processes.

• Conducts special reviews to resolve budget execution issues, provide technical assistance to improve the

Planning, Programming, Budgeting and Execution process.

• Assist in the business case analysis of new program requirements and fiscal metrics

• Possess ability to create written reports, PowerPoint briefings, point papers and present findings to high -level audiences.

• Develop training materials, user guides, and job aids.

• Possess high level MS Excel skills, including advanced data analysis, Power Pivot, and Excel Database functions.

Human Resource Specialist

• Experience: Minimum of 5 years in Federal Government Human Resources

• Proficient in Microsoft Office Suite (Word, Excel, Power BI, PowerPoint)

• Exceptional administrative organization skills

• Ability to communicate effectively with all levels of military and civilian personnel and have exceptional customer service skills

Research Analyst

• Experience: Minimum of 5 years in Federal Government Security experience

• Proficient in Microsoft Office Suite (Word, Excel, Power BI, PowerPoint)

• Exceptional administrative organization skills

• Ability to communicate effectively with all levels of military and civilian personnel and have exceptional customer service skills