Performance Work Statement (PWS)

Default Strategy

March 19, 2026

Table of Contents

Vision Statement

1 General Information

1.1 Scope of Work

1.2 Background

1.3 Constraints

1.4 Non-Personal Services

1.5 Period of Performance

1.6 Place of Performance

1.7 Hours of Operation

1.8 Special Qualifications

1.9 Post Award/Kickoff Conference

1.10 Status Meetings

1.11 Contractor Travel

1.12 Transition In

1.13 Transition Out

2 Definitions and Acronyms

2.1 Definitions

2.2 Acronyms

3 Government-Furnished Property and Services

3.1 Government Services

3.2 Facilities

3.3 Equipment

3.4 Materials and Information

3.5 Quality Assurance (QA)

4 Contractor-Furnished Items and Services

4.1 Facilities

4.2 Equipment

4.3 Materials

4.4 Contractor Responsibilities

4.5 Contractor Personnel

4.6 Identification of Contractor Employees

5 Specific Tasks

5.1 Project Management

5.2 Default Playbook Audit Readiness Support

5.3 Secured Party Implementation Plan

5.4 Executive Presentation Communication and Training Support

5.5 MSS Default Playbook Training

5.6 Project Management Support for Issuer Default Actions

5.7 Asset Management and Disposition Strategy

5.8 Subservicer Default Guidance Framework

5.9 Specialized Advisory Support

5.10 Continued Quarterly Playbook Governance

5.11 Other Direct Costs

5.12 Transition Out

6 Deliverables

6.1 Quality Control Plan

6.2 Acceptance Criteria

7 Related Documents

8 Performance Requirements Summary

Performance Work Statement (PWS)

Default Strategy

Vision Statement

Protect and support the Government National Mortgage Association’s (Ginnie Mae’s) full faith and credit guaranty from the U.S. Government on its mortgage-backed securities (MBS) through continuous strategic development of the Issuer Default Strategy process and methodology and assist in the orderly and effective

Issuer Default execution.

1 General Information

1.1 Scope of Work

The Department of Housing and Urban Development (HUD), Government National Mortgage Association, Office of Issuer Portfolio Management (OIPM) has a requirement for Issuer Default Management services.

Services include, but is not limited to, program management; project planning and process documentation;

requirements gathering; future state business process design; process development; testing and stakeholder socialization, deployment and implementation of future-state processes; and project close-out activities.

Detailed descriptions of specific tasks are provided in Section 5 – Specific Tasks. The Contractor shall conduct all necessary program management activities to ensure successful completion of the requirements captured within this document.

1.2 Background

Ginnie Mae’s Office of Issuer and Portfolio Management (OIPM) began its Default Strategy efforts in

2016, through the development and support of Issuer Default Management. This body of work created the

Issuer Default Playbook, a comprehensive end-to-end Issuer Default management process that walks through special Issuer designation, and the Pre-Extinguishment, Extinguishment, and Post-Extinguishment phases of an Issuer default and extinguishment from the Ginnie Mae program. This task order effort offers oversight strategy and support to the default process through training, periodic procedural updates, providing audit support, and project management skills during an event of Issuer Default. Additionally, there are special projects related to Issuer noncompliance and default that require expertise and assistance covered within this task order.

1.3 Constraints

The services identified in this PWS will adhere to the rules, regulations, laws, standards, and conventions identified by HUD as well as within the Federal Government.

1.4 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the

Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services.

If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy, decision making or management nature, i.e., inherently Government functions. All decisions relative to programs supported by the Contactor shall be the sole responsibility of the Government.

1.5 Period of Performance

The period of performance shall be for one (1) 12-month base period and four (4) 12-month option periods.

1.6 Place of Performance

The services to be performed under this task order shall be performed at the Contractor’s facility. However, Contractors may perform duties partially at Ginnie Mae’s physical office location per request, on days on which government operations are being conducted.

1.7 Hours of Operation

The Contractor is responsible for availability between the hours of 8:30am and 5:00pm, Monday through

Friday except for Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closing, or similar Government directed facility closings. In the case of support for an active Issuer Default, additional hours and support may be necessary. The Government reserves the right to change hours of operation or restrict contractor access. Government agencies will not be available during scheduled holidays, inclement weather, weekends, and after duty hours.

The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within the task order when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.8 Special Qualifications

N/A

1.9 Post Award/Kickoff Conference

The Contractor shall attend any post award conference convened by the task order activity or contract administration office in accordance with FAR Subpart 42.5 and HUD Acquisition Regulation (HUDAR) clause 2452.237-79 - Post Award Conference.

1.10 Status Meetings

The Contracting Officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to also review Contractor performance, requirement status, etc. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance or progress of the requirement. The Contractor will apprise the

Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Post Award Conference and subsequent meetings may be held via teleconference at the Contracting Officer's discretion.

1.11 Contractor Travel

Prior to travel, the Contractor shall coordinate with and receive Government authorization from the COR for all travel. Reimbursement of travel costs will be in accordance with the Federal Travel Regulation and in accordance with FAR 31.205-46.

1.12 Transition-In

The Contractor shall, upon the Contracting Officer's written notice, furnish transition-in services as required. As a successor, the Contractor shall have sufficient personnel on board during the thirty-day

(30) transition-in period to ensure a smooth transition with the incumbent Contractor. The Contractor shall provide an orderly transition of work acceptance and accomplishment such that any impact to the program is minimized. During the transition-in period, the Contractor shall become familiar with the requirements in order to commence full performance of services by the end of the contract transition-in period. Transition-in is not required if the successor Contractor is the incumbent Contractor.

1.13 Transition-Out

To minimize any decrease in productivity and to prevent possible negative impacts on additional services, the Contractor shall have sufficient personnel on board during the thirty-day (30) transition-out period. The incumbent Contractor shall ensure a smooth transition with the successor Contractor during the transition-out period, prior to completion of task order performance. The incumbent Contractor shall aid the successor in the development of plans, procedures, and methods for the assumption of all ongoing work. The

Contractor shall provide an orderly transition of work acceptance and accomplishment, such that full control by the successor Contractor is achieved by the end of the new task order transition-in period.

2 Definitions and Acronyms

2.1 Definitions

Business Day – Every official day of the week which are days between and including Monday to Friday.

This does not include federal holidays and weekends.

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the

Government. The term used in this task order refers to the prime.

Contracting Officer (CO) - A person with authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: the only individual who can legally bind the Government.

Contracting Officer’s Representative (COR) – An employee of the U.S. Government appointed by the

Contracting Officer to perform task order administration activities regarding technical issues. This individual has authority to provide technical direction to the Contractor if direction is within the scope of the task order, does not constitute a change, and has no funding implications. This individual does NOT have the authority to change the terms and conditions of the task order.

Defective Service - A service output that does not meet the standard of performance associated with the

Performance Work Statement.

Deliverable - Anything that can be physically and electronically delivered but may include non-manufactured things such as meeting minutes or reports.

Government Furnished Property (GFP) - Government-furnished property is property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is deliverable under a cost contract when accepted by the Government for continued use under the task order.

Performance Standard - The Contractor’s performance level required by the Government.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions that describe the required results in clear, specific, and objective terms with measurable outcomes.

Quality Assurance (QA) - Policies and procedures adopted by the Government to ensure that supplies and services acquired under Government contracts conform to the contract’s quality requirements.

Quality Assurance Surveillance Plan (QASP) - A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor's performance in meeting critical performance standards identified in the contract.

Quality Control (QC) - All necessary measures taken by the Contractor to assure that the quality of an end product of service shall meet task order requirements.

Subcontractor - Any person, other than the prime Contractor, who offers to furnish or furnishes any supplies, material, equipment, or services of any kind under a prime contract or a subcontract entered into in connection with such prime contract, and any person who offers to furnish or furnishes general supplies to the prime contractor or a higher tier subcontractor. The Government does not have privity of a contract with a subcontractor.

2.2 Acronyms

Below is a listing of acronyms that may be applicable to this PWS.

Acronym Definition

AQL Acceptable Quality Level

CAP Corrective Action Plan

CO Contracting Officer

COR Contracting Officer's Representative

CPM Contractor's Project Manager

ESI Electronically Stored Information

FAR Federal Acquisition Regulations

FFP Firm Fixed Price

FHA Federal Housing Administration

G&A General and Administrative

GAO Government Accountability Office

GFI Government Furnished Information

GFP Government Furnished Property

Ginnie Mae Government National Mortgage Association

HECM Home Equity Conversion Mortgage

HMBS HECM Mortgage-Backed Security

HUD Department of Housing & Urban Development

IPT Integrated Project Team

IT Information Technology

LH Labor Hour

MBS Mortgage-Backed Securities

MF Multifamily

MH Manufactured Housing

MSS Master Subservicer

NDA Non-Disclosure Agreement

NTE Not-To-Exceed

OCFO Office of Chief Financial Officer

OCI Organizational Conflict of Interest

ODC Other Direct Cost

OH Overhead

OIG Office of Inspector General

OIPM Office of Issuer & Portfolio Management

PBC Provided By Client

PIID Procurement Instrument Identifier

PM Project Manager

PMP Project Management Plan

POC Point of Contact

POP Period of Performance

PRA Paperwork Reduction Act

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Plan

RFQ Request for Quotation

RIP Request to Initiate Purchase

SF Single Family

SME Subject Matter Expert

SOP Standard Operating Procedure

T&M Time and Materials

TO Task Order

U.S. United States

USC United States Code

3 Government-Furnished Property and Services

The Contractor shall ensure accurate control and accountability of all Government-Furnished Property in accordance with the terms and conditions of this task order. The Government will furnish, at no cost to the Contractor, the GFP shown below.

3.1 Government Services

Government services will not be provided.

3.2 Facilities

Facilities will not be provided.

3.3 Equipment

Equipment will not be provided.

3.4 Materials and Information

See HUDAR 2452.227-70, Government Information.

The Government shall provide the following materials and information, at a minimum, following resources after award, as needed, in performance of this task order: SME level staff that could offer information related to risk management/Issuer management/financial management/operational management/special financing management in the Ginnie Mae program; and Ginnie Mae-specific portfolio data, if required. Additional data elements that Ginnie Mae is in possession of and can share will be made available upon request. Any data shared by Ginnie Mae that includes Personally Identifiable Information (PII) will be secured as such.

3.5 Quality Assurance (QA)

The Government shall evaluate the Contractor's performance under this task order in accordance with the

Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level.

4 Contractor-Furnished Items and Services

The Contractor shall furnish all facilities, equipment, and supplies required to perform the work under this task order that are not listed under Government Furnished Property and Services. including the following:

• Industry data sets (e.g., origination volumes, servicing portfolios, non-Ginnie Mae books of business, credit access during economic and financial stress, etc.); and

• Industry research on risk management approaches in the financial, mortgage and non-bank sectors; and

• Economic and financial data that may be required.

In carrying out these functions, the Contractor shall, unless otherwise provided herein, provide its own automated and/or manual systems that ensure secure access, accurate and timely processing and reporting for each activity set forth in this task order. No Government Furnished Property (GFP) is provided under this task order.

Industry pertinent data subscriptions necessary for the Contractor to understand Ginnie Mae’s business are the responsibility of the Contractor.

4.1 Facilities

The Contractor shall furnish all facilities required to perform the services identified within the PWS.

4.2 Equipment

The Contractor shall furnish all equipment required to perform the services identified within the PWS.

4.3 Materials

The Contractor shall furnish all materials required to perform the services identified within the PWS.

4.4 Contractor Responsibilities

The Contractor shall only conduct business with designated Government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the Government, in writing, and updated as necessary throughout the task order period of performance.

U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports which are maintained by the Contractor remain the property of the U.S.

Government. These files/results must be surrendered to the COR.

4.5 Contractor Personnel

See HUDAR clause 2452.237-70 - Key Personnel in the Key Personnel section of the task order.

4.6 Identification of Contractor Employees

All Contractor/subcontractor personnel shall wear company picture identification badges so as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone, or via electronic mail, Contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between

Government employees.

Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, Contractor/subcontractors occupying collocated space with their Government program customer shall identify their workspace area with their name and company affiliation, or at a minimum, "Contractor" after name.

5 Specific Tasks

5.1 Project Management

5.1.1 Project Management Plan

The Contractor shall provide project management support under this effort. This includes management and oversight of all activities performed by contractor personnel to satisfy the requirements identified in this

PWS. The Contractor shall identify a Project Manager (PM) by name that shall provide management, direction, administration, quality assurance and leadership of the execution of this effort.

The Contractor shall facilitate Government and contractor communications to allow for continuous monitoring and evaluation by the Government; and ensure all support and requirements performed are accomplished in accordance with the PWS.

The Contractor shall develop and submit to the COR a draft Project Management Plan (PMP) 15 business days after the task order award. At a minimum, the plan shall include the following:

• Detailed Project plan for all tasks including milestones, tasks, and deliverables.

• Overlay Project Schedule with actual schedules, for each task.

• Detailed description of process management and control procedures.

• Detailed quality control plan.

• Subcontract management (e.g., organization of personnel, software, and hardware).

• Detailed description of project transition processes and schedule, as applicable.

• A Communication Plan annotating:

o Meeting Schedule.

o Contact Information.

o Management Structure.

o Overall Organizational Structure.

• A Risk Management Plan annotating:

o How Risks will be identified, managed and mitigated.

o Key Stakeholders and responsibilities.

o Monitoring and Review Processes.

Throughout the task award period of performance, the Contractor shall ensure that the PMP is up to date periodically and is made available and brief to the Government at a short notice, within 24 hours of request.

The Contractor shall develop and submit to the COR a Final Project Management Plan (PMP) within 30 business days after the task order award.

Performance Standards

a) Standard: Develop and submit a Draft Project Management Plan (PMP) within 15 business days of the task order award.

AQL: Two (2) business days deviation from standard.

b) Standard: Develop and submit a Final Project Management Plan (PMP) within 30 business days of the task order award.

AQL: Two (2) business days deviation from standard.

Deliverables:

A01 – Draft Project Management Plan

A02 – Final Project Management Plan

5.1.2 Bi-Weekly and Monthly Status Reports

The Contractor shall develop and submit a bi-weekly and monthly status report on status meetings held with the Project Sponsor, COR, and OIPM personnel. The bi-weekly and monthly status reports shall be provided on the day of status meetings and/or during status meetings. A final version of these bi-weekly and monthly status reports shall be provided to the COR within two (2) business days after each meeting.

The PMP shall be used as the foundation for these bi-weekly and monthly status reports and shall include overall project schedule status, performance, task level of effort (actual and forecasted), outstanding risks and issues. The Contractor shall use the bi-weekly and monthly status reports to track overall project’s milestones, risks, and issues.

The Contractor shall analyze the current task order and provide task order accounting information in each report. At a minimum, the reports shall include the following elements:

• A summary of work performed by all required tasks areas for the reporting period, and to date.

• Potential risks affecting tasks and subtasks.

• Comparison of actual versus planned hours, including:

o Variances for the current period.

o Cumulative variances to date.

o Explanation of significant variances.

The Contractor shall use the monthly status report to reconcile with the task order contract invoices.

The Contractor shall submit and upload each bi-weekly and monthly status report to the IBM Box depository provided by Ginnie Mae, or other electronic delivery as agreed upon between the Contractor and Government.

a) Standard: Develop and submit a Final bi-weekly and monthly status report within two (2) business days after each status meeting.

A03 – Bi-Weekly and Monthly Status/Progress Reports

5.2 Default Playbook Audit Readiness Support

The Contractor shall utilize an existing process within the Playbook Governance Framework to propose, document, and update the Issuer Default Playbook and establish the revision cadence.

The Contractor shall:

• Support OIPM in responding to Inspector General (IG) inquiries including audits, PBC requests and annual report findings related to the Default Playbook or Issuer Default Lifecycle.

• Develop executive presentation materials and support documentation.

A04 - Playbook Governance Framework

A05 - Executive Presentation Material/Supporting Documentation

5.3 Secured Party Implementation Plan

The Contractor shall support OIPM in conducting quarterly Secured Party outreach. The Contractor support shall include:

• Outreach planning and scheduling.

• Presentation development.

• Meeting minutes and key takeaways.

The Contractor shall develop a detailed Implementation Plan, in the event of an Issuer Default. The

Implementation plan shall accomplish actions and communications set forth in the Acknowledgement

Agreement.

The Secured Party Implementation Plan shall include the following:

• Documentation of Quarterly Secured Party Outreach activities.

• Meeting and Presentation Support materials.

• Meeting Minutes.

• Sample Ginnie Mae Secured Party Communications.

a) Standard: Develop and submit the Secured Party Implementation Plan per Government oversight.

AQL: Zero deviation, not unless discussed and agreed to by the government.

b) Standard: All DELIVERABLES are accurate, free of grammatical errors, which include all requirements discussed with the COR.

AQL: All final artifacts shall conform to agreed requirements with minimal revisions.

A06 - Secured Party Implementation Plan

5.4 Executive Presentation Communication and Training Support

The Contractor shall support OIPM in developing executive presentations and communication materials related to the Issuer Default Playbook.

The Contractor support shall include preparing materials to brief Ginnie Mae leadership (e.g., Ginnie Mae

President) on emerging trends and/or Issuer Default Playbook updates, responding to executive inquiries, and preparing materials for industry conferences (e.g., industry update on resolution planning.)

• The Contractor shall provide up to two (2) executive presentations per quarter.

• The Contractor shall provide up to two (2) Issuer Default Playbook training sessions for Ginnie Mae staff. Each training session shall be selected by Ginnie Mae (e.g., FAOS, process updates, market trends).

• Each training session shall be conducted virtually or in person and up to four (4) hours in duration.

The Issuer Default Playbook shall include the following:

• Executive Presentation Material

• Issuer Resolution Planning Communication Framework

• Sample Issuer Resolution Planning Communications

• Default Playbook Training Materials

• Default Playbook Training Session(s)

• New Technology Training Session(s)

a) Standard: The Issuer Default Playbook updates are complete and accurate, and updated consistently across all impacted portions to the Issuer Default Playbook.

AQL: Zero deviation, not unless discussed and agreed to by the government.

b) Standard: All DELIVERABLES are accurate, free of grammatical errors, which include all

A07 - Issuer Default Playbook

5.5 MSS Default Playbook Training

If Ginnie Mae engages new Master Subservicers (MSSs), the Contractor support shall provide training on

Default Playbook MSSs procedures. (e.g., SF, MF, HMBS))

The Contractor support training shall include the facilitation of Issuer Default simulations, and documentation of lessons learned.

The Contractor shall submit final hard copies of the training materials 15 business days before the training session, to the COR.

a) Standard: Submit MSSs Training Materials including documentations of lessons learned documentation within thirty (30) business days of Issuer Default Simulation event.

AQL: Zero deviation, not unless discussed and agreed to by the government.

b) Standard: All DELIVERABLES are accurate, free of grammatical errors, which include all

A08 - Meeting and Presentation Support

A09 - Issuer Extinguishment Simulation(s)

A10 - Lessons Learned

5.6 Project Management Support for Issuer Default Actions

The Contractor shall provide all support services necessary to support Ginnie Mae staff during Issuer Default and extinguishment events.

The Contractor support shall include:

• Coordination of all activities before, during and post extinguishment.

• Tracking and monitoringof critical activities.

• Ensuring timely execution of all playbook activities.

• Documentation of all support activities.

a) Standard: Issuer Default artifacts are captured and organized within 60 business days of Issuer

Default execution.

AQL: Zero deviation, not unless discussed and agreed to by the government.

b) Standard: All DELIVERABLES are accurate, free of grammatical errors, which include all

A11 – Issuer Default Playbook Artifacts and Relevant Documentation

A12 - Issuer Default Simulation

5.7 Asset Management and Disposition Strategy

The Contractor shall support OIPM in modernizing and improving Asset Management and Disposition strategies.

The Contractor support shall:

• Identify enhancement opportunities to OIPM’s current Asset Management and Disposition processes.

• Recommend pertinent changes to the Asset Management and Disposition Chapters in the Issuer

Default Playbook.

• Develop and submit Asset Management & Disposition Recommendation Roadmap.

• Develop and submit Asset Management & Disposition Governance Framework.

• Develop and submit updated Asset Management & Disposition Chapters and Procedures.

A13 - Asset Management & Disposition Recommendation Roadmap

A14 - Asset Management & Disposition Governance Framework

A15 - Updated Asset Management & Disposition Chapters and Procedures

5.8 Subservicer Default Guidance Framework

The Contractor shall develop and implement a Subservicer Default Guidance Framework. The Contractor shall develop procedures for OIPM to engage Subservicers on a quarterly basis to discuss current market conditions and any concerning trends in their customer base of Ginnie Mae Issuers.

Ginnie Mae may request that Subservicers establish a Default & Extinguishment Facilitation Plan that details the actions that will be taken and the points of contact that will be involved from the Subservicer. If

Ginnie Mae has requested a Default & Extinguishment Facilitation Plan for Subservicers, these outreach sessions may include review and feedback on those plans. If requested by Ginnie Mae, the Contractor shall conduct an annual four-hour Subservicer Industry Roundtable to discuss broader current market conditions, trends, and other default-readiness topics.

A16 - Subservicer Default Guidance Framework

A17 - Default & Extinguishment Facilitation Plan Template

A18 - Annual Subservicer Industry Roundtable

A19 - Collection of Subservicer Outreach

A20 - Meeting and Presentation Support

A21 - Meeting Minutes

5.9 Specialized Advisory Support

The Contractor shall provide specialized advisory support to address emerging challenges and protect

Ginnie Mae’s guaranty, on an as needed basis.

A22 - Ad Hoc Issuer Oversight and Default Risk Analyses and Assessments

A23 - Specialized Analysis on Default Analysis, as requested

5.10 Continued Quarterly Playbook Governance

The Contractor shall:

• Assist OIPM in executing its Issuer Default Playbook Governance framework by facilitating quarterly

Change Control Meetings.

• Document proposed/incorporated changes to the Default Playbook into the Quarterly Change Control

Log and redline Standard Operating Procedures (SOPs).

• Socialize approved revisions to OIPM stakeholders, document lessons learned from Issuer extinguishments and incorporate changes to the Default Playbook, as needed.

• Support OIPM in developing the process and framework for implementing and standardizing the

Quarterly Issuer Operational reviews.

• Ensure Quarterly Issuer Operational review process is incorporated in the change control process and reflected in the Default Playbook.

A24 - Quarterly Issuer Default Playbook Change Control Log and Change Control Notice

A25 - Quarterly Redlined and Final Issuer Default Playbook SOPs

A26 - Lessons Learned from Issuer Extinguishments

A27 - Quarterly Issuer Operational Review Framework and Process

5.11 Other Direct Costs (ODCs)

Other Direct Costs, when approved by the Government and incurred by the Contractor, during the task order period of performance, will be reimbursed by the Government. ODC’s may include, but are not limited to materials, supplies, printing/binding/shipping of training materials, etc. Only actual costs for ODCs supported with significant detail for the Government to verify that the costs are reasonable and allowable under the required tasks will be reimbursed.

A28 - Other Direct Costs Report

5.12 Transition Out

The Contractor shall ensure a collaborative, and effective transition at the end of the task order to minimize any decrease in productivity and to prevent possible negative impacts on additional services. The Contractor shall have sufficient personnel during the Transition-Out Period. The Contractor shall perform transition out activities concurrently with the incoming Contractor’s transition in activities. The Contractor shall ensure a smooth transition with any successor Contractor during the Transition-Out, prior to completion of contractual performance.

The Contractor shall develop and maintain a comprehensive Transition-Out Plan. The Contractor shall submit a draft of the Transition-Out Plan sixty (60) business days prior to award expiration. The

Transition-Out Plan shall specify how all documentation, data, information, and items received from the incumbent contractor, as well as any data, materials, and information acquired during the performance of this task order, shall be transitioned to Ginnie Mae or specified third-party.

The Contractor shall develop and submit a Final Transition-Out Plan within thirty (30) business days prior to task order expiration.

• The Transition-Out Plan shall provide a final inventory of all deliverables, including:

o Task Association.

o Completion date o Version control, and o Any notes that will be helpful to identify each deliverable.

The Contractor shall provide all deliverables in Final and working formats, if saved within a non-editable structure. After the inventory and reconciliation are approved by Ginnie Mae, the Contractor shall begin the transfer of all task order materials to Ginnie Mae. The Contractor shall complete the transfer within 30 business days prior to the end of the task order period of performance.

The Contractor shall transfer all data, materials, and information to Ginnie Mae or designated third parties within 30 business days prior to the end of the task order period of performance. The Incumbent Contractor shall provide aid to the Successor Contractor in the development of plans, procedures, and methods for the assumption of all ongoing work. The Incumbent Contractor shall ensure an orderly transition of work responsibilities and deliverables to the Successor Contractor to allow achievement of full operational control by the task order expiration date.

a) Standard: Develop and submit a Draft of the Transition-Out plan within sixty (60) business days prior to award expiration date.

AQL: Zero deviation, not unless discussed and agreed to by the government.

b) Standard: Submit a final Transition-Out plan within thirty (30) business days prior to award expiration date.

AQL: Zero deviation, not unless discussed and agreed to by the government.

A29 – Draft Transition-Out Plan

A30 – Final Transition-Out Plan

A31 – Draft Inventory with Accompanying Final/Last Working Drafts of all work products

A32 – Final Inventory with Accompanying Final/Last Working Drafts of all work products

6 Deliverables

The Contractor shall complete all work and submit all deliverables as specified herein. The Government reserves the right to make changes to delivery dates.

Deliverables

Number Name Frequency Quantity

A01 Draft Project Management Plan

Draft – 15 business days after task order award

A02 Final Project Management Plan

Final – 30 businessdays after task order award

Updates Quarterly

A03 Bi-Weekly and Monthly Status/Progress Reports Bi-weekly and Monthly 1

A04 Playbook Governance Framework As Requested by Ginnie Mae

COR

A05 Executive Presentation Material/Supporting

Documentation

As Requested by Ginnie Mae

COR

A06 Secured Party Implementation Plan Quarterly 1

A07 Issuer Default Playbook As Requested by Ginnie Mae

COR

A08 Meeting and Presentation Support As Requested by Ginnie Mae

COR

A09 Issuer Extinguishment Simulation(s) Annually, As Requested by

Ginnie Mae COR

A10 Lessons Learned As Requested by Ginnie Mae

COR

A11 Issuer Default Playbook Artifacts and Relevant

Documentation

As Requested by Ginnie Mae

COR

A12 Issuer Default Simulation Annually, as Requested by

Ginnie Mae COR

A13 Asset Management & Disposition

Recommendation Roadmap

As Requested by Ginnie Mae

COR

A14 Asset Management & Disposition Governance

Framework

As Requested by Ginnie Mae

COR

A15 Updated Asset Management & Disposition

Chapters and Procedures

As Requested by Ginnie Mae

COR

A16 Subservicer Default Guidance Framework As Requested by Ginnie Mae

COR

A17 Default & Extinguishment Facilitation Plan

Template Quarterly 1

A18 Annual Subservicer Industry Roundtable Annually, as Requested by

Ginnie Mae COR

A19 Collection of Subservicer Outreach Quarterly 1

A20 Meeting and Presentation Support Quarterly 1

A21 Meeting Minutes Quarterly 1

A22 Ad Hoc Issuer Oversight and Default Risk

Analyses and Assessments

As Requested by Ginnie Mae

COR

A23 Specialized Analysis on Default Analysis As Requested by Ginnie Mae

COR

A24 Quarterly Issuer Default Playbook Change

Control Log and Change Control Notice Quarterly 1

A25 Quarterly Redlined and Final Default Playbook

SOPs Quarterly 1

A26 Lessons Learned from Issuer Extinguishments Quarterly 1

A27 Quarterly Issuer Operational Review Framework and Process

Quarterly, as requested by

Ginnie Mae COR

A28 Other Direct Costs Report As directed by

COR

A29 Draft Transition-Out Plan

Draft – 60 business days prior to order award expiration

A30 Final Transition-Out Plan Final – 30 business days prior to task order expiration

A31 Draft Inventory with Accompanying Final/Last

Working Drafts of all work products

Draft – 60 business days prior to order award expiration

A32 Final Inventory with Accompanying Final/Last

Working Drafts of all work products

Final – 30 business days prior to task order expiration

6.1 Quality Control Plan

The Contractor shall establish and maintain a complete quality control program that shall ensure services are performed in accordance with this task order. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-reoccurrence of defective services. The Contractor's quality control program is the means by which they assure themselves that their work complies with the requirements of the task order. The Contractor shall provide the associated Quality Control Plan to the Government as directed.

The Contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP). The QCP shall ensure the Government receives a level of quality that is consistent with the requirements specified in this task order. The QCP shall be sufficiently detailed to provide the Contractor's methodology for identifying and recruiting qualified personnel. The QCP shall also provide the Contractor's methodology for resolving problems identified by the Government during reviews conducted in accordance with its Quality Assurance

Surveillance Plan (QASP).

The QCP shall also provide the Contractor's methodology for establishing an internal feedback system for support personnel and for resolving problems identified by that feedback system.

The QCP shall demonstrate and validate that the services or deliverables to be provided under the task order are completed with a level of quality that meets the minimum performance threshold established in the

Government's QASP. The QCP shall address Quality Management Approach, Quality Assurance, Quality

Control, and Quality Standards.

The Contractor's QCP shall be delivered to the COR within 30 days after task order award (or with the

Contractor's proposal if it is an evaluation factor). The QCP shall be submitted to the COR within 15 business days when changes are made thereafter.

6.2 Acceptance Criteria

Each task order deliverable shall meet the following inspection and acceptance criteria in addition to any

"Inspection and Acceptance” task order terms and conditions:

The basis for acceptance shall be compliance with the requirements set forth in the Task Order, and the contractor’s quote. Deliverable items rejected shall be corrected in accordance with the applicable clauses.

Reports, documents and narrative type deliverables will be accepted when all discrepancies, errors or other deficiencies identified in writing by the Government have been corrected.

If the draft deliverable is adequate, the Government may accept the draft and provide comments for incorporation into the final version.

All Government comments to deliverables must either be incorporated in the succeeding version of the

Deliverable or the contractor must demonstrate to the Government's satisfaction why such comments should not be incorporated.

If the Government finds that a draft or final deliverable contains spelling errors, grammatical errors, improper format, or otherwise does not conform to the requirements stated within this Task Order, the document may be immediately rejected without further review and returned to the contractor for correction and resubmission. If the Contractor requires additional Government guidance to produce an acceptable draft, the contractor shall contact the Ginnie Mae COR.

7 Related Documents

The Contractor shall abide by all applicable regulations, publications, manuals and policies and procedures in the performance of this task order.

8 Performance Requirements Summary

Performance Requirement Summary (PRS)

The following table in this section identifies the Acceptable Quality Levels and Incentive/Remedy for critical deliverables under this task order.

Statement Standards/AQLs Incentive/Remedy

5.1

Project

Management

a) Standard: Develop and submit a Draft Project

Management Plan (PMP) within 15 business days of the

AQL: Two (2) business days deviation from Standard.

b) Standard: Develop and submit a Final Project

Management Plan (PMP) within 30 business days of the

c) Standard: Develop and submit a Final bi-weekly and monthly status reports within two (2) business days after each status meeting.

1% deduction from the associated LIN price for non-compliance.

5.3 Secured Party

Implementation

Plan

a) Standard: Develop and submit the Secured Party

Implementation Plan per Government oversight.

AQL: Zero deviation, not unless discussed and agreed to by the government.

b) Standard: All DELIVERABLES are accurate, free of grammatical errors, which include all requirements discussed with the COR.

AQL: All final artifacts shall conform to agreed requirements with minimal revisions.

1% deduction from the associated

LIN price for non-compliance.

5.4 Executive

Presentation

Communication and Training

Support

Standard: The Issuer Default Playbook updates are complete and accurate, and updated consistently across all impacted portions to the Issuer Default Playbook.

AQL: Zero deviation, not unless discussed and agreed to by the government.

Standard: All DELIVERABLES are accurate, free of grammatical errors, which include all requirements discussed with the COR.

AQL: All final artifacts shall conform to agreed requirements with minimal revisions.

1% deduction from the

5.5 MSS Default

Playbook

Training

a) Standard: Develop and submit MSSs Training Materials including documentation of lessons learned within thirty (30) business days of Issuer Default Simulation event.

AQL: Zero deviation, not unless discussed and agreed to by the government.

b) Standard: All DELIVERABLES are accurate, free of grammatical errors, which include all requirements discussed with the COR.

AQL: Zero deviation, not unless discussed and agreed to by the government.

1% deduction from the

Statement Standards/AQLs Incentive/Remedy

5.6 Project

Management

Support for

Issuer Default

Actions

a) Standard: Issuer Default artifacts are captured and organized within 60 business days of Issuer Default execution.

AQL: Zero deviation, not unless discussed and agreed to by the government.

b) Standard: All DELIVERABLES are accurate, free of grammatical errors, which include all requirements discussed with the COR.

AQL: All final artifacts shall conform to agreed requirements with minimal revisions.

1% deduction from the

5.12 Transition Out

Standard: Develop and submit a Draft of the Transition-Out plan within sixty (60) business days prior to award expiration date.

AQL: Zero deviation, not unless discussed and agreed to by the government.

Standard: Develop and submit a Final Transition-Out plan within thirty (30) business days prior to award expiration date.

AQL: Zero deviation, not unless discussed and agreed to by the government.

1% deduction from the